Costa Romantic Cruises Reviews

We chose this cruise because a group of friends were going and we liked the destination itinerary. Right from the start there were communication issues... the Costa app didn't work for anyone with a US phone. Everyday we were told the app would be working the next day. The only day it worked was our last day in port when we were disembarking the ship. Outside our cabin, we were supposed ...

Costa Serena Cruise Review: A Nightmare at Sea Our family's first cruise aboard the Costa Serena unfolded as a series of disappointments and frustrations, overshadowing any fleeting moments of satisfaction. From start to finish, the journey was marred by significant shortcomings and lapses in service, painting a grim picture of our cruise experience. The Depths of Disappointment: 1. Chaos ...

This was the first time our family have ever gone for a cruise. Before this, we had googled and saw some reviews but the nightmare started at the port itself. Hwajing the organiser in working partnership with Costa - didnt do a good planning. With thousands of guests checking in plus an islamic group tour as well, it was chaos and there was certainly an attitude to care for the elderly and ...

The following are my comments after disembarking: A group of 15 of us thought we could travel together happily, but we were extremely angry. . . . 1. The hull is a bit old and rust can be seen in many places. 2. You only have to eat 4 meals a day (breakfast, lunch, afternoon tea, dinner). There was no supper. 3. The food was basically the same for three days. The breakfast is 90% the ...

I booked Costa Serena Cruise from Malaysia (Port Klang - Penang - Phuket), travelled on 19-22 Jan 2024 and I felt this was the worst cruise experience ever. I paid USD1000 plus (premium balcony) for 2 pax. RC and Genting Cruise rooms facilities are far better. Costa rooms lack toiletries, with only soap and pulp body shower gel (syampoo/body gel all in) available, a small bathroom, no coffee ...

This was the first time our family have ever gone for a cruise. Hwajing the organiser in working partnership with costa - bad management. With thousands of guests checking in, all stuck at the dining area with the reason with (rooms were not ready yet) it was chaos. Rooms carpet bit smelly & dusty, toilet is bit clogged Food was really not fantastic, we are vegetarian and the choice of ...

Terrible experience. A constant struggle against the the very unhappy and agressive employees, bad and scarce food, bad or absent service, bad organization and lack of customer service on all ends. Very long waiting lines everywhere and for everything. Salad was a luxury good on board. Either one day carrots or one day bell pepper. Both was.impossible. Generally not a very good quality, neither ...

What should have been a relaxing cruise for two ended up as a constant battle against a ship and its crew. There was no hospitality on board, worst cruise experience I have ever had. At one point I had to fear for my life and not one person would take responsibility. We were stuck in line on deck 2 with over 100 other passenger for more than a hour with no information or assistance, only after ...

I was expecting a relaxing cruise. I just love the fact you do not need to plan anything. In this cruise planning was the difference between getting caught up on busy main road or a chicken farm. The buffet service staff were horrible, probably cause of the constant chaos. >Opening times not respected >Queues were like 20 minutes long. >Serving time once you get to the counters was ...

Very bad ship, food and management Everything was far below normal standards No heating in the buffet restaurant in iceland and greenland You had to eat with thick socks and coat on A lot op people got sick with the flu during this cruises We both were sick for one week There was a lot of sneezing. No hygienic measures for the guests. Hand sanitizers were mostly ...