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129 Costa Romantic Cruise Reviews

The ship is beautiful. New, lots of bars, modern and clean. Plus the port stop offs are lovely. Plenty of time to walk around. We do recommend purchasing shuttle buses at the port information desks rather than on ship as way cheaper. No ... Read More
The ship is beautiful. New, lots of bars, modern and clean. Plus the port stop offs are lovely. Plenty of time to walk around. We do recommend purchasing shuttle buses at the port information desks rather than on ship as way cheaper. No need to pay for excursions, just the shuttle buses into the cities needed and you can find your own way around. The staff work hard and are helpful. Our room cleaner was brilliant. For the last three days, he shaped animals out of the towels! So whenever we walked in to a clean room, we found one on our bed. Really made us smile. However Costa are focused on taking your money at every turn, including extra €10 daily fee per person. With careful spending, we ended up with extra €340 bill upon disembarking. And that’s without a single alcoholic drink. As soon as you get on board, they push drink packages which cost hundreds of Euros. Choose carefully and come with plenty of extra cash! They charge for everything. Even when you choose a package for the internet (which of course is pricey), then also charge an extra 3 Euros for the pleasure of starting the internet package which you're already paying for??! The entertainment is really lacking, just one 30 minute show each evening. That was the most disappointing thing on board (aside from the money they take from you). Hardly any dance classes until the day at sea. No dance music or live music for the under 65s. Thankfully we found a really good band on the top deck called Night Out which played in front of the swimming pool. There is no room for dancing, and of course, the acoustics were challenging, and yet this band were the best on board by far! Why they put them in a part of the ship that hardly anyone ventured to and is quite ill equipped for entertainment is quite bizarre. There were about a dozen people watching them because of where they were put. Costa - put them on the main floors with a dance floor! They're great. The food during the day is OK, though long queues in the buffet during tea time as they only had one area open for desserts! The even meal was disastrous (but we did have a fabulous waiter). Disguised as upper class food, it was bland, boring and small portions. I really struggled to find anything I liked to eat each evening. If they made the food simpler, it probably would have been ok. They changed the menu every evening except for five standard dishes (e.g spaghetti bolognese, chicken and mashed potato). But then they changed the entire menu half way through the week removing the five standard dishes, which resulted in fewer options. I could have cried! The dance floor only accommodates the over 65s with ballroom and the like. No real disco in the evenings. We were so disappointed. I brought some beautiful dresses with no occasion to wear them. The entertainment is really poor. And of course, if you're from the UK, you'll have to deal with the cruise and language being Italian (and French, Spanish, German). We tried to play one of the games but all the questions were based on Italy and surrounding nations. We just gave up. As for activities, if you're happy spending a fortune in the overcrowded spa, or on Bingo which you have to pay for, or in the Casino, then you're fine. The pool looked nice but was full of children. It had three small jacuzzi pools around the main swimming pool which looked great, but they too were packed and each of them had a large foam floating on top of the water (no doubt from everyone's lotions and creams). Clearly they weren't cleaning the jacuzzis. It really made it uninviting. We won’t be sailing with Costa again. Read Less
Sail Date February 2020
So I just got home from my first Costa Cruise (Feb. 2020/SE Asia). There was SO much question about Costa going into it. We choose Costa because, quite frankly it was the ONLY ship that went to our desired destination at the exact time ... Read More
So I just got home from my first Costa Cruise (Feb. 2020/SE Asia). There was SO much question about Costa going into it. We choose Costa because, quite frankly it was the ONLY ship that went to our desired destination at the exact time we could go. Otherwise, honestly, after reading reviews on Costa, I would have chosen any other line if offered by another line as my husband and I are Princess, Celebrity, loyals. I read and read and read and read some more reviews on Costa trying to mentally prepare for what to expect. What I learned was either you love it or hate it. So I set my bar very low hoping I wouldn't spend 14 days being ticked off at a cruise line. So now that we're home and I can mentally chew on what we just experienced, let me tell you my long-winded take on Costa, because frankly, it's complicated. I'll first explain the oddities that we found quirky, then I'll explain what Costa does REALLY well toward the end! So please read to the end. I will have good things to say about Costa, really I will, because there are lots of good with Costa too. I'll just start with what I found to be the negatives. Things that if you've cruised other mainstream lines before, you might find frustrating on Costa. I found that if I could mentally prepare for these oddities before I boarded (by reading reviews), I got less frustrated vs. being totally blindsided at the differences. First, Costa is NOT a Princess, Royal, or Celebrity cruise. Just get that out of your head going into it. There ARE differences. Some good, some frustrating, but nothing so frustrating that I wouldn't sail with them again. We WOULD sail again with them after this experience (I'm shocked at my own statement too!) I really went into this thinking (after reading all the negative Costa reviews beforehand) that we'll get through this cruise, see the ports, and never step foot on Costa again. Again, we only booked this because it literally was the only ship in this area at the exact time we could go. So what we found is Costa is not as "catering" to the passengers as the main stream lines. But that doesn't mean their customer service is bad, it's just different and you have to learn how to get "around" the way they do things, if it frustrates you. And actually their customer service is excellent, but DIFFERENT! I'll try to explain, and quite frankly it's hard to explain, but I'll do my best. For instance, when we first got to our cabin, the bathroom wasn't totally set up, meaning, we had 1/2 roll of TP and no back up, and no tissues. I waited for our cabin steward to introduce him/herself, so I could let him/her know. It took quite some time, but she did show up to introduce herself & restocked it upon our request. What I found is, she is our cabin "attendant" but not like on the other lines. If I need something on lets say Princess, I have a button on my phone that directly calls my steward and either talk to them or leave them a message and within minutes it typically is dealt with. Not on Costa, you have to call the pursers desk and wait in line with all the other people asking general questions, to finally get someone to pick up the phone so you can request your TP or soap or whatever. Sometimes it was a fast call, sometimes, if calling at a busy time, it could be a 10+min wait on hold. But once you get someone to answer, they will happily send someone to help you, maybe not immediately, but whatever you requested will arrive! A tad frustrating when you're dealing with a 1/2 roll of TP, (as you can tell, this did happen to us a few times, lol) but eventually they got the idea that we like a back up roll of TP in our cabin bathroom, and it was always provided from then on out. Sometimes I left notes for our cabin attendant to leave extra this or that, and it was nicely done when we returned. So, about our cabin on Fortuna. The room was spacious & comfortable, the balcony was not. The door was old school and swung open vs. a sliding door. Didn't obstruct the view like I thought it would. However, it did limit the deck space we could use as we had to move our chairs away from the "swing" area each time. We typically like to leave our sliding door open when we sleep, that never happened this trip. Why? Because smoking is allowed on balconies on Fortuna, and I'm assuming all Costa. I'm HIGHLY sensitive to smoke. And if our neighbor wasn't smoking, SOMEONE around us was and yes you could ALWAYS smell it, maybe I should say almost always, it was rare if we didn't smell smoke while on our balcony. Oddly, I did get used to the smell, and it didn't bother me as much even a few days into it, as when we first boarded. But, still wish it was banned on balconies and limited to certain areas on the ship like other lines. But I don't think that will be a policy any time soon, if ever. Another small oddity was the bathroom, our ship didn't provide washcloths, upon request of one or two, that was just a total unknown item to them. They provide 2 bath towels, and 2 hand towels, 1 floor mat/towel and 2 pool towels. A small bar soap was provided for the sink and a body wash/shampoo dispensary was provided in the shower. Our shower curtain hung about 6-8" from the floor, so there was no way to not flood your bathroom floor when showering, we tried every way possible to avoid this, and it just flooded our bathroom floor every single time. Luckily there was a very slow drain that would eventually drain it, but we did have to use our floor towel/mat to soak it up or a used bath towel. Speaking of which, your room cleaning and towel supply is done mid-morning. That is it. One time a day and no refreshers the rest of they day. That was fine, except for when you had a wet bath towel from your evening shower and had to use one to soak up your bathroom floor and would like to take a morning shower. Or you used your pool towel mid day and wanted a totally dry pool towel for your next day trip (which you went on before your cabin refresh the next day) You would have to request a new towel via the pursers desk. Which, like stated above, they would happily provide. Our fix, was to simply request extra pool and/or bath towels the night before so we had fresh/dry towels for the next day. Easy enough, if you remember ahead of time to request it. It just took us a few days to figure that trick out. So just simply ask before you need it. Another oddity was balcony maintenance. Our cabin was on the Lido deck, so we got a notice the evening before saying that there will be balcony maintenance the next day so we might want to close our curtains. Sure enough, at 7:30am, someone was on our balcony (I found the time of day odd, not the maintenance), Really, 7:30am you are doing maintenance on my balcony on my vacation? Could it not wait until after 9am??? We took a 14 day cruise, so sure enough, on the second half of the trip, we got no notice, but once and again we were woken in the early morning to our balcony chairs being moved for more balcony maintenance. Ummmm, how much maintenance does a balcony need????? Not sure if everyone had this maintenance or just because we were on the Lido deck. I'm not sure I've ever had balcony maintenance on other lines outside of cleaning our window. It was just, it's odd. Poolside/Bar: Poolside "service" is nill. We are typically used to lounging by the pool and having servers asking if they can bring us drinks. None of that on Fortuna. We had Costa staff clearing used drink glasses, but not drink servers, you had to go to the bar and get it yourself. About bars on Fortuna, they are not as plentiful as on most ships. Typically on other ships we've been on, around the pool you have a few bars on different levels, close to the pool. Not on Fortuna, you had 1 bar next to the pool, and 1 the level above, but toward the front of the ship. That said, most of the customers were European and didn't seem to swarm the bar like on other ships we've been on. It never was a long wait to get a bar drink. So even though there aren't as many bars on this ship as other ships we've been on, most bars were not overly busy. Most passengers were ordering coffee instead of alcoholic drinks. Another note for the pool area, was lounge chairs were plentiful. We never had a problem finding a chair. Maybe not directly next to the pool, but there are so many levels around the pool on this particular ship, that there were tons of chairs. However we were out by the pool by 8 or 9am. If you came later, you probably had to find a chair further away from the pool. Activities around the pool were plentiful as well. Lots of games, and dance instruction, and exercise classes. There was always something going on around the pool. Never a dull moment. About the Bar options. Ive seen lots of questions about drinks, that I couldn't find answers to before we cruised. I'll do my best to inform you now that I have a better idea. We had the Brindiamo drink package. They have a very straight forward drink menu at all bars that are color coded and you can see what you can and can't order with this package. Basically mixed cocktails were not included in our package, however most hard liquor was included, by itself. There were some very basic mixed drinks such as gin and tonic, rum and coke, basic things like that were included in our package. But things like a margarita or pina colada, daqueri's, were not included in our package. There were some Bacardi Breezers (wine coolers in various flavors) were included. I got creative one day and ordered a strawberry Breezer, a glass of ice and a shot of tequila and mixed my own margarita on the rocks, all separately included in my package. Not perfect, but it did taste like a strawberry margarita. If I had requested them mix it, there would have been a charge. These Breezers were my version of a cocktail this cruise, quite frankly, because it was my only free option. So there you have it. However, there was 1 optionfor beer, Heineken. That was the only beer on the entire ship. You couldn't even pay for a better beer, because there was no other option on the ship. Since my hubby is an IPA guy, he was very disappointed, but survived drinking Heineken all cruise. We sailed SE Asia, and there were no better options on shore either, but he survived nonetheless. Water: Bottled water was provided with this package IF it was poured by the waitstaff into a glass, you could not take a bottle of water with you. If you wanted to get a bottle of water to go, that was an extra charge. If you wanted bottled water, there was no fee for them to pour it into a drinking glass for you, but you could not take the bottle. Go figure that reasoning. They would ask you if you wanted "natural" or "gas" meaning bottled water or sparkling water such as Perrier. Same for dinner. If it was poured into a glass for you, it was included in your package. I never ordered "gas" water, so actually don't know if that's included or not in our package. I don't think so, I think that was an up-charge. Now, there was a water/ice/tea dispensary area by the main pool. However, the ice was almost always gone. I could never figure out if it was an ice maker, or if the staff had to fill it. If they had to replenish it, it wasn't done as needed, vs a schedule, because sometimes there was ice, most of the time, it was empty. There was almost always a line for this water & ice machine, and if there was any to get, it was a slow process. The staff that would wander by, would happily try and assist you to push the correct button getting ice, but wander off before they could notice that it was empty, ALWAYS empty. So eventually we just figured out to go directly to the bar, order a few glasses of ice and a few glasses of "natural" water to fill our own hydro-flasks each morning and avoid the no-ice ice maker chaos each day. Coffee: It was EXCELLENT. I've never been able to label cruise ship coffee as excellent, but Costa knows coffee!!! Of course, it's an Italian line, so that shouldn't have surprised me as much as it did, and I'm a bit of a coffee snob. There was a espresso maker and every bar. But since it was mostly geared to Europeans, ordering American-type coffee was perplexing to the staff. I like strong espresso with a dash of cream or sometimes, I like a non-sweetened latte. So at first I started ordering a latte, which I thought would be easier for the staff to understand. I ended up figuring out my "latte" was about 90% steamed milk with a tiny shot of espresso. Since I really wanted it the other way around, more coffee with a dash of milk. I figured out (by watching others order) to order a cappuccino instead, which ismostly espresso with a dash of steamed milk. But nothing was sweetened. They had white & brown sugar dispensers on the counter for you to sweeten to your own liking as needed. This unflavored coffee was included in my package. However they did have flavored syrups if you wanted, however if I wanted a syrup flavoring in my coffee, that was an up-charge for that kind of coffee. Food: In the dining room, it was AMAZING. It was European prepared dishes. Very different than what we are used to on Princess/Royal/Celebrity. But it was amazing when you opened your mind to it not being geared to Americans. Of course there were some dishes I didn't like, but very few. You could order at dinner as many as you like. No limits as far as I could tell. Waitstaff was excellent & energetic. What do I mean by this? Every other day it seemed, there was a "production" or some sort of entertainment in the main dining room. Music and dancing by the staff that encouraged guests to join in. All of it was sung in Italian, and the majority of the passengers seemed to know the songs well, but it was fun for us to join in dancing and clapping along even though we didn't understand the songs. I've never seen this on another line before, not to this level of entertainment during dinner. The energy and entertainment factor in the dining room was fantastic and plentiful. It was FUN!!! Hard to describe, but simply awesome. This is a strong suit for Costa!!! Fun & energy is their strong suit!! Be forewarned that dinner times are later than typical, at 7pm and 9:15pm. We typically opt for the later dinner due to the fact we don't want to rush back to the ship just to eat. However, 9:15pm IS a long wait for dinner. But 7pm came too early for us, so I didn't love the dinner time options on this cruise. However the food was great. BUFFET: As an American, I found the buffet food just OK. Not bad, not great, just ok. I always could find something to eat. And we mostly only ate in the buffet for breakfast. Here's the oddity. The buffet is only open certain hours, maybe an hour and a half to two hours, for breakfast, lunch, and dinner. Part of our choosing the late seating dining option was under the idea that if we got too hungry, we could always get a snack at the buffet before dinner, but on Costa, not always an option because it wasn't open very long. Sometimes everything was closed. So keep that in mind if you cruise Costa. The buffet hours were printed on the daily bulletin. However we mainly ate breakfast at the buffet. Most mornings, pancakes were an option, but no butter or syrup most days. When asked about butter, they looked perplexed then eventually took me to the other side of the buffet to an empty platter, pointed at it and then just wandered off. However butter was provided following days on both sides, and one day there was syrup provided, one day. Syrup is obviously not a norm as it was placed at the beginning of the buffet by the forks and spoons, so after you got your pancakes, you had to go back to the start of the line to wiggle in to get some syrup. But most days, it was not out, we just used the jams provided to top our pancakes most days. No biggie, just different. GRILL: Like the buffet, the grill was open limited hours by the pool at lunch and dinner. Hot dogs and hamburgers and fries. This was included in your fare. Pizza, was not located around the pool, but located back by the buffet, and was an up charge, we never ordered one, so not sure of the price. Gelato was the "ice cream" option by the poolside bar and was an up charge. We never ordered one, so don't know the price unfortunately. But overall, I'd rate the food as EXCELLENT on this ship. Entertainment: Energy!!! Tons of dancing and music options in lounges around the ship. If you've never been around Italians (this was our first experience) generally speaking based on this experience, they have tons of energy and are a louder bunch. At first we were taken aback by this, but eventually learned to embrace the guests energy and grew to love it. The energy around the ship by both staff and passengers was high! Lots of talking and laughter and dancing! Music by the staff and dancing into the night by the passengers. More so than we've seen on any Princess/Celebrity we've cruised with. Yes the other lines offer this, but this was ramped up and everywhere! This is another strong suit for Costa in my opinion, energy around the lounges & all over the ship. Probably because most of the passengers were European and their energy was high, so Costa meets it. COSTA. IS. FUN. You really have to be a fuddy-dudy to not enjoy this level of energy this ship provided. My advice, get a drink and plant yourself in the middle of a lounge and join in the dancing and music, or if nothing else just enjoy your drink and enjoy everyone else dancing, visiting, & having fun. People having fun is plentiful and everywhere. There were no quiet lounges anywhere to be found, energy was everywhere, and it was fun, once you get used to it!!! My husband and I are more keep to ourselves type people and find a quiet lounge, listen to jazz music and have a drink. Even though that wasn't an option on this ship, we found we did embrace the change of pace and really grew to love the energy this cruise & passengers provided. Theater productions: Great as well. Different though! We didn't get the same ol' same ol' that you can expect from the main stream cruise lines. For instance on a main stream line you can expect roughly a comedian, magic show, on board production, some sort of Cirque du Soleil-type acrobatic show, etc. But this Costa offered totally different options, a bubble show, a man taping & swinging balls on ropes, a tenor singer, indeed an onboard production by their own dancers. These options not overly impressive when reading about them on the daily announcements or on this review, but once at the show, it was highly entertaining, mostly because it was new and fresh! Entertainment that I'd not seen over and over again on other cruise lines. Again, kudos to Costa for offering something different! That said, most songs & shows were in Italian. Every once in a while they would repeat something in English, but most of the time, most everything was in Italian. Language: Onboard announcements, were done in multiple languages, you just have to wait for your language. English typically was the second language announced. Most crew members can speak basic English, so you can get your point across. There was an English-speaking welcome session shortly after we boarded the ship in the theater, which explained a bit on how Costa works. Recommend attending this! So, my long winded take on Costa, from an American's point of view..... it was FUN, but only after I got used to the quirks.... and there are quirks! But if you gear yourself mentally for these quirks, before you go, I found that I could remind myself during the times when things were going oddly, that I was expecting some oddities, and move on without getting too frustrated. If you focus on the quirks, you will be ticked off with Costa and not enjoy your cruise. But if you embrace the quirks and focus on their strong points (& they have a lot of great things to embrace) you will have a great time, because there's a lot to enjoy on a Costa cruise. Will I choose Costa first next time if another line is offering the same itinerary??? I'm not sure yet. But I do know that if I choose Costa again, I will miss some of the luxuries that some of the main-stream lines like Princess and Celebrity offer. But if I choose Princess and Celebrity, I will miss the energy that Costa offers. So choose a Costa cruise with an open mind. We travel to experience new things and cultures, and with Costa, you get a little of both....embrace it and have fun right along with them! You're in for a real treat. Read Less
Sail Date February 2020
We selected this cruise and cruise line because of the itinerary as a visit to the islands in the Indian Ocean had long been on our bucket list. The only other cruise lines that regularly sail the Indian Ocean tend to be the deluxe luxury ... Read More
We selected this cruise and cruise line because of the itinerary as a visit to the islands in the Indian Ocean had long been on our bucket list. The only other cruise lines that regularly sail the Indian Ocean tend to be the deluxe luxury ships, such as Regent, Seabourn and Oceania, which are a bit out of our league pricewise so the Costa option was pretty much a forced choice. As a result we embarked on our cruise on the Costa Mediterranea with very low expectations and a high degree of trepidation, especially considering many of the highly negative Cruise Critic reviews and the poor image this cruise line seems to have with the self-appointed “ cruise experts” who rate the cruise industry! However, our fears were largely ill-founded and we must say that the Mediterranea exceeded our expectations in most respects. Admittedly, we had booked a Panorama Suite which entitled us to suite class privileges such as access to the only alternative restaurant on the ship essentially reserved for suite class passengers, so we accept our assessment of this cruise experience may be somewhat biased. Nevertheless, even though we may be accused of reviewing our experience through rose-coloured spectacles, we think Costa generally gets a bad rap and is by no means as sub-standard as many of the reviews suggest. In fact, we feel the cruise line has many qualities and innovations that their so-called more prestigious and more highly rated competitors can learn from. For a vessel that is one of the oldest in the Costa fleet, the Mediterranea is in pretty good nick. It apparently received an Euro 18 million makeover in 2018 and it clearly shows in the quality and condition of furnishings, carpeting, wall coverings, etc. throughout the ship. The initial impression on boarding the ship is somewhat overwhelming. Yes it is gaudy, bright, colourful and perhaps overly ornate with elaborately designed flooring, wall coverings, Venetian lighting, cornices and ceilings, but it is almost like sailing in a Rennaisance inspired art gallery! Beautiful framed prints of many of the Old Masters adorn the walls of the lounges, bars and restaurants, and interesting sculptures are strategically placed in most public areas. Even the passageways leading to cabins on all decks are covered with themed murals depicting much of Italian history and mythology. Yet it somehow seems to fit with Italian flair and bon homenie evident everywhere. As with most of the cruises we have taken over the years, our Mediterranea experience was much akin to the proverbial curate’s egg, some good and some not so good. Some of the positives of Costa Mediterranea include: • Dedicated concierges for each main language group on board. Being on a ship where English speakers were in the minority this was a special boon and made us realise just how difficult it must be for non-English passengers on the typical American cruise lines that make little or no effort to communicate in any language other than English! Laura, our Concierge was outstanding, ebullient, enthusiastic, always willing to help, and, as we were to learn from the ship staff concert later in the voyage, a Scottish dancer of note!! • Their embarkation process is very quick and simple with minimal documentation required. Essentially it just entails handing over one’s passport; everything else is already in one’s stateroom, including the Costa Card required for all on-board transactions, accessing and egressing the ship and, interestingly, for opening and closing the in-room safe. • Apart from a full range of standard and premium beverages, each bar throughout the ship is equipped with a coffee machine capable of vending a full range of top class speciality coffees, thus obviating the need for a typically overcrowded dedicated coffee bar found on most other ships we have sailed on previously. • Well laid out main recreation deck with three good sized well-spaced pools with plenty of showers to cool off. • Plenty of bars and lounges, all with dance floors, situated throughout the vessel offering plenty of spaces where one could just sit and chill or listen to one of the excellent on board entertainers. • In-lounge entertainers, solo singers, duos and trios, were invariably excellent. A special shout out to Pasqual who entertained passengers nightly in the Talia lounge, who in our view, was one of the most talented cruise ship singer/musicians we have yet come across. • Regular themed buffets on deck at lunch time, showcasing the fare from many countries including German, Greek, Italian, Spanish and British. A seafood extravaganza one day was especially good offering the best Paella we have ever had anywhere on our travels. • The ordering system in restaurants and bars is all on hand held tablets which allows each order to be immediately registered and sequenced in the relevant kitchen or bar. Quite unique. We appreciate that such systems are now commonplace in many upmarket restaurants worldwide, but it is the first time we have encountered such a facility on board a ship. • Service generally from stateroom butlers and attendants (Eutiquio and Jerico – great service guys), to bar staff and restaurant waiters - especially Sandeep, Khukan, Leslie and Joe in the suites only Club Medusa restaurant, with Maitre D Albert Jnr, pool attendants, and even Guest Relations and reception personnel, was invariably excellent – engaging, attentive and efficient. • A lot of credit needs to go to the hard working and highly visible Hotel Manager for the attitude and attentiveness of staff and for the efficiency of the whole operation. Of course, there were inevitably some negatives and if Costa could focus on addressing these, we feel their current reputation in the industry would be enhanced considerably. • Lack of alternative dining venues on board. Effectively, there are only two options, the buffet restaurant or the main dining room. As suite guests we had access to a dedicated suites only restaurant (The Madusa), but this offered essentially the identical menu to that offered in the main dining room (with a couple of additional standard options). This is extremely limiting and, on a two week cruise, very monotonous as the fare does not change all that often. The only other option is a fee paying Pizzeria that is situated in a portioned of area of the buffet restaurant in the evenings. Quite frankly incongruous for an Italian cruise line to charge extra for a basic pizza offering! To be competitive with other similarly sizes cruise ships, we feel the Mediterranea desperately needs at least one other included dining venue and at least one fee paying Speciality restaurant • The Mediterranea does not offer an anytime dining option which effectively means that passengers are limited to eating at either the early or late sitting each evening with no option to change between the set eating times. This is especially limiting on a ship that has no alternative dining venue. We like the anytime dining option that is available on most other cruise lines. We generally prefer to dine latish but not always at after 21h00 each evening! Some other general comments: Food: Generally Ok to good, but with no Wow offerings apart from the hitherto mentioned Paella on the open deck buffet one lunch time. We found the fare in the buffet restaurant to be well prepared but somewhat uninteresting with the exception of the varied pasta dishes on offer each meal time. We dined most evenings and the occasional lunch in the dedicated Club Madusa restaurant. Portions were small but very attractively presented. Appetizers, pastas and deserts were invariably good to excellent, but we found most main dishes to be bland and often overcooked. Meat dishes, especially pork and beef were often tough and unappetizing. Again highlighting the need for some alternative dining options. Itinerary: As mentioned, we chose this cruise primarily for the itinerary. We had visited Mauritius on numerous occasions so did not partake in any special excursions while we were berthed in Port Louis. Our primary interest was in the other islands to be visited. In the event we must say we were somewhat disappointed in Seychelles. We participated in one excursion – a glass bottomed boat cruise (major disappointment) which included a visit to the tiny Moyenne Island to see the giant land tortoise sanctuary, also a bit of a let-down as we have much larger tortoises in South Africa! We opted not to do another excursion while in the Seychelles and spent the second day of the Seychelles sojourn wandering around Port Victoria on our own. A mistake as, apart from an ornate Hindu temple and an impressive statue of Madiba, the town had little appeal. We probably should have opted for a tour of some of the other islands of the archipelago. Madagascar was very interesting. We docked at three ports that gave us a reasonable insight to life on this beautiful, impoverished island. In Nosy Be on the west coast we decided to do our own thing and just meandered around the town. At the next port, Diego Suarez on the north of the island , we took a three hour TukTuk ride where we viewed their version of Sugar Loaf mountain, some famed baobabs and one of the islands best beaches. A pretty hair-raising experience at times driving through some of the most pot holed (should we say crater) ridden roads we have ever seen. But we had a delightful driver, a university student who drives tourist tuk tuks to fund his studies. In Tamatave on the east coast, we took a ships excursion that included a sail down the man-made Pangalanes canal and a visit to a typical Malagasy village where we sampled their fresh fruit and sipped cool coconut milk. The experience of Madagascar was a bit of a shock to the system. The poverty levels are quite horrendous with more street children and beggars than we have ever experienced before including parts of the Middle East and southern India. Being one of the poorest nations in the world, it is a real third world experience with an economy destroyed though nepotism, maladministration and rampant corruption over many years. Yet the people are stoic and ever-smiling even though they exist, officially, on less than one US$ per day. As our charming, well-spoken tour guide wryly observed, “when you have already reached the bottom you cannot go any lower, so you may as well smile. Things cannot get any worse!” The island nevertheless has massive potential. It is rich in minerals and has immense tourism potential in a part of the world that still has so much unexploited opportunity for development. A new, more visionary Government is now, apparently, in power that is determined to stamp out corruption so, hopefully, efforts to raise the standard of living of its impoverished populace and exploit its untapped potential will start to be realized in the not too distant future. On the other hand, our final port of call was to Reunion, a return to the first world! As our tour guide said when we boarded the bus for our excursion “Welcome to France!” As a French colony Reunion inhabitants are considered to be French citizens in every respect and even qualify for the identical social be benefit structures that are operative in mainland France. We took a full day ships excursion that drove us through two thirds of this tiny island and included a journey through a lunar landscape of frozen lava, a distant view of the active volcano that had erupted only a couple of days before our visit, so we were prevented from getting too close to the eruption itself, followed by a typical Creole lunch. Concluding Comments: All in all, an interesting experience marred primarily by the monotonous eating schedule that is imposed on board. OK perhaps for a three to four day trip, but way too restrictive for a cruise of two weeks duration. The Mediterranea is beautiful ship with a deck configuration that makes it quite different from the sameness that typically characterizes the more modern cruise lines. However, in our view, it will never be able to compete with other cruise ships competing for the same mass middle market as it is currently structured. Costa already have a number of vessels that have a wider range of facilities that enable the cruise line to compete more effectively in this highly competitive market segment. We therefore strongly recommend that Costa consider rebranding some of their smaller, older ships to compete in the smaller, but more prestigious “Luxury Lite” segment currently populated by brands such as Oceania, Azamara and Viking. In the case of the Mediterranea this would not be too difficult as it already has much of the infrastructure that is more than comparable with its potential competitors in this segment, such as a plethora of attractive lounges, bars, well laid out entertainment decks and a full theatre. All it really needs is to reduce its passenger capacity to not more than 1800 to 2000, largely by converting one of its decks to provide for more suites – perhaps to include a few grand suites to cater for the really well-heeled , and to convert some of the relatively underutilized areas such as the disco lounge and Dionisio wine lounge into alternative themed restaurant dining venues. The main dining room could also be reduced somewhat in size to also provide space for additional alternative dining options. Also introduce an “anytime dining” option. Provided these alternative dining venues offer a range of relatively upmarket eating experiences, we are sure the Mediterranea would be more than able to compete in this market if restructured along the lines suggested. Read Less
Sail Date February 2020
We thought it would be more for adults. Wanted diversity with other nationalities. Wait staff and bartenders were very nice. Costa excursions are a far cry from being organized.Recommend going on your own as Costa tends to forget about you ... Read More
We thought it would be more for adults. Wanted diversity with other nationalities. Wait staff and bartenders were very nice. Costa excursions are a far cry from being organized.Recommend going on your own as Costa tends to forget about you once you are off the ship. This company wants to nickel and dime you for everything. Very pushy about buying extras. Stated many times not interested but they persisted and honestly made the cruise much less enjoyable. The ship was clean and the crew were only doing there job, but Costa in general is to worried about getting every dollar they can. This makes for a negative experience. We went on excursions thru Costa and met other passengers form Costa that ended up in the same place as we did for a fraction of the price. Prime example; Atlantis excursion we were bused to the entrance and dumped off, we were not given a pickup time or place and thankfully found another Costa excursion rep and were eventually taken to the pick up area. The excursions were so unorganized most passengers asked many times about what they were supposed to do or where to go. Our English speaking representative did not seem to be to interested in helping. He spoke to the whole group but didn't want to be bothered with any questions. Costa has been taken off my list of cruise lines. Read Less
Sail Date January 2020
We, as a group of couples, decided that we would like to be on a New Year’s Eve cruise. This was one that had an itinerary, and price that we were interested in. Check in went well and was efficient. The rooms were a great size and ... Read More
We, as a group of couples, decided that we would like to be on a New Year’s Eve cruise. This was one that had an itinerary, and price that we were interested in. Check in went well and was efficient. The rooms were a great size and had tons of storage. Not happy with not having a turn down service,but, found that that was the least of our problems. The first night at dinner, I decided to order meatballs and some pasta. This was seriously the worst meatballs I’ve ever seen. They were made with the teeny tiny portion or the melon baller. They usually y give you only three but he said he would give me a large order. Everyone at the table actually broke out in laughter when then saw the size of the meatballs. Then we tried to get drinks when we first sat down and was told they don’t do drink service in the dining room. We finished dinner and went to the bar. The bar’s didn’t have cranberry juice. Our friend only drank cosmos. Only one bar had cranberry. Someone else decided to have a Bloody Mary. No bloody Mary mix. No tomato juice either. Then, my husband drinks crown (in our drink package). All out. Had to go to a different bar. If all of us were together and we wanted t-o drink , we had to follow each other to different bars so we could all get our drink of choice. We went to the pool. The pool bar said they don’t stock crown. They didn’t have cranberry either, and they ran out of Bloody Mary mix. I even approached the bar manager. He did make sure we had cranberry, but the rest were missing. Most ships give you all of the ice cream you want. On this one you had t-o buy it. Water too. The tv was ridiculously small. The shows were ok but the translation after Italian, French German, Spanish was so long. The muster on the first night at nine o’clock took 45 minutes. Tiresome and frustrating. There was little to no communication on this ship. Most staff didn’t speak English. The topper was when I met a family that the father/father in law took them all on a cruise. He , as it turns out. Was the former president of costa cruise line. He gets free trips. He said he wouldn’t go on another costa cruise. Now for the food. On New Year’s Eve we picked lobster. The absolute worst thing EVER. It was not a full lobster but sliced in half and you only got half. Of that half, there was , maybe , a quarter of an ounce of lobster in the tail (I’m being generous). It was over cooked. You didn’t know how little there was because the tail was filled with potatoes. Ugh! The claw was so overcooked that you couldn’t prey the meat out. Not that you had the opportunity to because they never gave you a fork that would fit in the claw. We were all so disappointed. We had a cruise booked on the costa favulouso. We canceled. We were also unhappy with the crew. They seemed like they didn’t want to be there. Almost all had attitudes. The bartenders were awful. We asked for a mudslide and they said they don’t make them.....company policy. Never again Read Less
Sail Date December 2019
It was by far the worst cruise we have ever been on! The service was terrible! Nobody was friendly. Bartenders are not nice or helpful. The food is absolute trash and the chefs and servers are very very rude. We talked to over 50 people ... Read More
It was by far the worst cruise we have ever been on! The service was terrible! Nobody was friendly. Bartenders are not nice or helpful. The food is absolute trash and the chefs and servers are very very rude. We talked to over 50 people and all of them agreed to never go on a costa again. After 8pm you can’t get anything to eat except for the pizza that they charge you for. Can’t get bottles of water unless you want to pay $8 for a bottle. Anytime food is put out it’s a race to get it first as they run out every meal. There is more things to list then I can even remember. It was terrible and nobody was happy nor did anyone speak English or understand you when you talked to them. Most of the crew would turn there back on you and walk away and not acknowledge you at all. No basketballs or volleyballs available they said they were all rented. No other activities on board. Pools were closed half the time. 4 year old boy couldn’t sit in the hot tub with parents. Drink packages never included everything there was always a catch or scam to charge you for something even with the unlimited drink package. Hotel room service charge daily per person. Terrible cruise line! Read Less
Sail Date December 2019
I read alot of reviews and I have cruised every major line except Celebrity. This was my first time on a Costa ship which is geared towards Europeans however I am American. This review is based on an American sailing, not one in Europe or ... Read More
I read alot of reviews and I have cruised every major line except Celebrity. This was my first time on a Costa ship which is geared towards Europeans however I am American. This review is based on an American sailing, not one in Europe or otherwise. I am not going to waste your time regarding ports of call. You can research those yourself. However I am giving an honest review based on a comparison of other 7 day cruises I have taken. A cruise is what you make of it. Stay flexible and go with the flow. Being unreasonable or impatient generally does not work to your advantage. Sailing from Port Everglades (Ft. Lauderdale, FL) was one of the fastest embarkations I have ever had. It literally took 30 minutes. Somewhat shocking considering some wait times on other cruises lasting 2 or 3 hours. This cruise departs the port late in the evening at 11pm however you can begin boarding at 1pm with last call at 9pm. This is smart because it gives a wide range of boarding times given its 3000+ passengers. The 7 day itinerary was Freeport, Bahamas, sea day, Grand Turk, Amber Cove (Puerto Plata, Dominican Republic), sea day, Nassau, Bahamas for a Dec 2019 sailing. Itineraries and weather events should not be included in a fair review as they do not fairly represent the ship or its crew. Costa is generally regarded as a budget friendly cruise line. Costa is actually owned by Carnival. Price was the main reason why I decided to try the Luminosa. She is a well layed out ship that is easy to navigate. In relation to other cruise brands, I was pleasantly surprised. Cleanliness was superb. The ship was spotless. One of the cleanest ships I have ever been on. No worn carpets, nothing shabby in need of repair. Take note Royal Carribean! Crew was fantastic and generally stayed out of your way. What a refreshing change from the hard sell on Norwegian and Royal Carribean with crew members that pester you hourly for an opportunity to upcharge you. None of that here. That was a real surprise. The cabins are clean and well sorted. Beds were comfortable. Not soft, not hard. Standard amenities which are the same as any other brand. Shower was curtain style and a bit larger than others which was nice. The tv is not large. Unless you are legally blind, it doesn't need to be but it is the smallest of all the lines I have cruised. The food...was fantastic. So let me quantify this. If you are planning on eating cheseburgers, pizza and fries for 7 days then this is probably not the best choice. Unlike other brands, Costa charges you for pizza from their pizza restaurant. No ice cream machines on board but a gelato stand which again is an extra charge. On American sailings, water is complementary and coffee (American) is too from well hidden machines at the back of the buffet on level 9. Juices are complimentary at breakfast (sit down and buffet). Lunch is water and coffee and Dinner is water only on American sailings only. Otherwise you need to purchase a drink package. No free lemonade or ice tea unlike other brands. Now about the food. Naturally it is geared to Europeans...more specifically Italians. This should not come as a surprise! If you are willing to wander out of your comfort zone you will be richly rewarded! Breakfast is standard fare at the buffet but at sit down there are 7 or 8 different breakfast possibilities based on different nationalities. Croissants are available with creme filling (nutella chocolate or lemon) and jam also or plain. The donuts are, well...outstanding! Never had anything like these on another liner. Lunch was again, a surprise. Lunch starts later around 12 or 12:30 which is common in Europe but later than American standards. Tons of fresh made selections and of course fresh made pasta of every possible concoction. Some I have never seen or tasted before. Straight up, forget American Italian as the pasta I tasted blows anything cooked stateside out of the water. Veal, and even rabbit at the sit down restaurant for lunch. Dinner, again like lunch is served later. First sitting at 6pm and second at 8:30 or 9pm. Buffet starts around 6:30pm. Food was again, outstanding with usually 5 courses of small to medium plates with one plate always a pasta. All of it was delicious, well presented and warmly served. And yes, even lobster...which has conspicuously disappeared from many other brands I have recently sailed including Royal Carribean and Norwegian. I was shocked at the seafood given the pricepoint compared to the big American players. I never had an issue getting a table at the buffet even though the ship sailed full. About the shows, well they are fun but they do not compare to Royal Carribean or even Norwegian. However, they are fun. They just aren't as polished. I am ok with this given the pricepoint. But...the lounge musicians and singers were first rate. If you sit at the bar at night, you will be pleasantly surprised. Service was first rate and quite a surprise given the target audience and pricepoint. I never had an issue with the crew and everything was in order throughout the cruise. The crew works very hard on this ship without interfering. I cannot say enough about how well this ship was run! My room steward does not come in 3 times a day to check on me which was kind of refreshing...leave me alone and let me enjoy the balcony view in privacy. Given the numerous languages, announcments can take a bit of time. It is rare they come directly to your cabin so all in all, not bad. So here it comes...there are a few issues. You knew there would be, right? First. If you are in the second sitting group for dinner at 9pm and want to get into the first you are going to become extremely frustrated. I mean EXTREMELY frustrated. You will become SO frustrated that you will google Italian swear words to use with the maitre d which will get you kicked out. The Luminosa uses a traditional seating system. There just aren't enough seats for all to sit so the second seating picks up the rest. Since there are 5 courses, it takes a bit of time to get through. In order to prepare for the second seating around 9pm, they turn all the lights on at 8:15pm which is a polite Italian way of saying get out. It works pretty well. If you are not at your table by 6:45pm, you will lose your spot and it will go to someone waiting in line from the second seating so make sure you are on time for the first seating. If you do not want to eat at 9pm, walk down at 6:45pm and there is a good chance you will get a seat. You will naturally have less time to eat though. The second issue is the water service. Just ask for a water bottle and save yourself the frustration of waiting for your glass to be filled...which generally doesn't happen quickly. Trust me on this. INSIST on a water bottle (which is free on American sailings) at your table (gas or no gas). Internet was good. Not fast and not slow. The lowest package for texting only was a sensational value at $26 for 7 days. I used Whatsapp texting without issue for the whole cruise. Most other companies charge way more than this. Were you expecting more negatives? So was I. But it never materialized. For me, Costa was an amazing value and quite a surprise! Needless to say, I will try them again. The Luminosa was a huge surprise at a sensational pricepoint. Dollar for dollar, given the cabin and food it should be at the top of your list if you are a budget minded shopper looking for a good cruise and willing to be somewhat flexible. The Costa Luminosa is like a ferrari. Beautiful, well sorted in her own way. Go with the flow and she will richly reward you. Work against her and you will have a miserable time. Well done Costa Luminosa! Read Less
Sail Date December 2019
It sounded like fun to sail away for the Christmas holiday but it was last minute and many cruises were booked. Along comes Costa with their fantastic itinerary and price. I read many negative reviews before sailing but I am here to tell ... Read More
It sounded like fun to sail away for the Christmas holiday but it was last minute and many cruises were booked. Along comes Costa with their fantastic itinerary and price. I read many negative reviews before sailing but I am here to tell all of you and especially those of you in the US, not to pay attention to the negative reviews. Embarkation was the fastest we have had out of 6 cruises including Norwegian, Royal Caribbean, Holland America, Carnival and MSC. We arrived about an hour after they said we could embark and got right on the ship with no waiting. Our room key was in the room so we went directly there and while checking out our cabin, the suitcases were delivered! The balcony cabin on deck 7 was like any other balcony cabin room we have had however there was much more storage space on Luminosa. The ship is immaculate at all times. We had a service problem with the only American electric outlet in the room but it was fixed immediately. Entertainment crew does their best to get everyone involved. There is sometimes a language barrier but it wasn't an issue. Our one and only issue was that the cruise director spoke mostly in Italian and when he spoke in English it was so rushed we couldn't understand. Food was outstanding. The buffet is open several hours a day. The restaurant was entertaining. Excursions were well organized and we enjoyed our very much. Disembarkation was organized and very fast. All in all, we had a wonderful time on Luminosa and it was a terrific value for the money! Read Less
Sail Date December 2019
We have just been on our first cruise with Celebrity so of course we compared We come from Canada so we flew to Fort Lauderdail,. We enjoyed the ease of getting onto the ship, we loved our room, our steward was great "boy they work ... Read More
We have just been on our first cruise with Celebrity so of course we compared We come from Canada so we flew to Fort Lauderdail,. We enjoyed the ease of getting onto the ship, we loved our room, our steward was great "boy they work hard". We had the early dinner in the restaurant, The first problem i had was no plug to work for my cpap machine but the English Rep on the boat sorted that out and our lesson was learned yes I had already learned to take an extension cord. The food was an issue but only because I have an allergy to the protein in Milk not lactose intolerant no sensitivities but a full blown allergy, which means no butter milk cheese yogurt cheese and think about baking and butter and milk are in most things so it makes like hard for me. The restaurant manager sorted this out by me ordering my meal for the evening the day prior. Lesson for me to take a list of foods I like for breakfast and lunch we were placed in another section of the restaurant along with others who needed different things, in one way it was great as I met a lady from Germany who had the same problem as myself we could not speak much about the situation but we hugs in understanding. The ship is spotless in every way. The entertainment in the theater was great, we know most of the time its there own staff who put on the shows but for 45 minutes we were entertained we did have a great singer who was shipped in, we also had a very very bendy lady and her partner they were brilliant, so no complaints about the entertainment. Now the activities were so much dam fun, the restaurant staff entertained us I danced with my waiter "who i will say was very cute" we did the conga around the eating area so much fun. They also have a great dance area for real dancing which was great to watch others do, but they also had a crew of young people for line dancing and games we did win some pickle bats and a tote bag it was so much fun to join in.. IF you don't join in you miss out on having fun Im 68 and i set out to have fun with my hubby and it was great. Our time on shore was great ANYONE WHO GOES TO JAMAICA do go on the bob slay don't use the brakes trust and enjoy your ride its fantastic. Would we ever go on this boat again HELL YES Im just waiting for a cruise I can afford again. I would love to do a transatlantic cruise with them but the flights to get from or to the ship costs to much right now.. AS soon as we can we will be back. Read Less
Sail Date December 2019
You don’t have to read all of this and you don’t have to trust my review. Just do yourself a favor and “JUST DON’T DO IT” Unfortunately due to high tides this cruise docked in Trieste instead of Venice. This was supposed to be ... Read More
You don’t have to read all of this and you don’t have to trust my review. Just do yourself a favor and “JUST DON’T DO IT” Unfortunately due to high tides this cruise docked in Trieste instead of Venice. This was supposed to be my dream vacation to Venice, turned nightmare. Not because of uncontrollable natural elements. Costa had no control over. It was the service on this ship. This was the first cruise ship I’ve been on that food was only served at the buffet or one (1) main dining room at your appointed time chosen. You must stick by these scheduled time windows for meal service or you will not have anything to eat. 7-8:30a-breakfast, 12-1:30-lunch, 6:30pm or 8:30pm dinner seating. Buffet 6:30-8pm for dinner and if you miss it, pizza with a dessert starts 10:30pm-1am for a service charge of almost 9 euros. Basically your window for eating every day was one and a half hours (1+1/2 hr) So forget about being on vacation and getting up a little late with your love one or at your leisure. If you decide not to go on an excursion, you better charge a spa package to your room and pray everything is in working order. Not likely! Let talk about the accommodations. Mini Suite the way to go, so I thought only if you want to swim in toilet water. Costa Ship has serious plumbing issues. Every other night after midnight 0030, the water is shut off until 0500 in the morning, Unacceptable. In the main dining area, the food was amazing. However, their food temperature would not have pass the FDA minimum requirements. These few staff members in the dining room and a hand full of other crew members made our experience salvageable. Thank you Leonardo, Damir, Ida Bagus, Phuong, and Danae. Read Less
Sail Date November 2019
Our second cruise with Costa had some good points but some unbelievably bad points too. We chose a suite because my husband had worked interstate for the past year and we wanted some quality time together. Embarkation was a nightmare ... Read More
Our second cruise with Costa had some good points but some unbelievably bad points too. We chose a suite because my husband had worked interstate for the past year and we wanted some quality time together. Embarkation was a nightmare - over two hours standing outside in a queue outside in the sun to drop cases. The delay was the people checking for visa's could not read English. There were two people checking passports and a queue that stretched way to the back of the car park. There were over 1000 English speaking passengers on this voyage. So much for priority embarkation. That did not happen until after you were inside the port building. We had late lunch in the Club dining room - we asked if this was possible and were told that we had to go to the buffet and we couldnt access Club dining. We went anyway and found that we could. The meals in the Club dining room were quite nice. The menu is much the same as the rest of the ship with a few changes. However, the atmosphere is supposed to be "refined, exclusive and a private environment for suite guests". They forgot to tell you that the basketball court is overhead. Lots of thumping and banging from the courts use totally put us off our dinner and we ended up in the buffet regularly. The buffet - although very busy and noisy provided and excellent choice and all food that we had there was of a good quality. When we complained about the banging overhead we were told that the "teenagers have to have something to do". Around 2pm our cabins were ready and ours was old but nicely appointed and comfortable. Until that night!! We were tired after travelling and had an early night, the music from the Concorde Plaza was loud. At 10.45 it was deafening. I was wearing noise cancelling headphones and could still hear every word of every song. We thought ok this is the welcome party. However, 21 night cruise and the band played every night - deafening, tiring, outrageous that this could not be fixed by moving the band elsewhere. It kept all the suite guests awake for the sake of a few (6 when I went to investigate) late night partygoers. They played the same songs over and over every night. When we tried to rest in the afternoon they practiced most afternoons. When we complained about the afternoon practice we were told we were wrong that there were no bands playing. !!!! Our cabin was also inundated with smells - paint, varnish and turpentine smells from the maintenance room and the replacement of the outdoor carpet. The maintenance room surprisingly had an airconditioning system linked to the deck below -our deck. Once it was discovered where the smells were coming from maintenance was stopped on sea days (the day before we left). The suites do not have opening windows so for 9 of the 10 sea days it was impossible to breathe in the cabin and it caused headaches and vomiting. Entertainment was provided and was reasonably good. We attended quizzes and dance lessons. The people who did craft reported that they enjoyed those sessions. Although there was a majority of English speaking people there was no English speaking entertainment organiser. So you got weird translations that didnt make sense. Such as "which is the river with the most affluence" !! so we felt that the Italians and French had an advantage at quiz and it got to the stage where everyone was groaning when the same people won nearly every quiz. We took two Costa excursions and these worked well for us although we usually do our own as we do not like travelling with crowds of people where you cannot hear the guide. We also do not like waiting for people who can't make it back to the meeting place on time so the only Costa excursions we took were to places that we found difficult to get to on our own. We went to Matera from Bari and Masada and the Dead Sea from Eliat. These were excellent places to visit and we would go again. We went Petra from Aquaba with a private tour company and the rest we did with taxi's and public transport. We had two tender ports and both of these were well organised and we had no difficulty getting ashore. We felt the service from the crew that we dealt with on a daily basis was excellent, service in the bars, the room steward, the dining staff but the administration and management were either unwilling or unable to resolve any issues. They just did not care. We were told that they understood our cruise had been a disappointment and we had not received what we had paid for and were told we had to complain when we arrived home and we would be compensated. We were given an email address to write to. However, the complaint and request for compensation was viewed as "feedback" and an apology was given. So we felt we were brushed aside during the cruise and there has been no resolution from Costa. All in all our romantic holiday together for my 60th birthday turned out to be anything but. Read Less
Sail Date November 2019
We booked Costa Pacifica for 10 night Mediterranean cruise for our wedding anniversary. It was our first cruise and i would say that it met and sometimes exceeded our expectations. Value for money was great and with few exceptions ... Read More
We booked Costa Pacifica for 10 night Mediterranean cruise for our wedding anniversary. It was our first cruise and i would say that it met and sometimes exceeded our expectations. Value for money was great and with few exceptions everything was awesome. Cleanliness overall was top. Reaching places on the ship was easy after we discovered the interactive screens. Sadly, always some of the elevators were out of service. With the exception of our dinner waiter who was later then other waiters, the staff was very helpful and friendly. Food quality and variety for us was exceptional. Many serving buffets and hours. We loved sea fruits, bakery, grills, pastas and desserts. We dinned in My Way restaurant. The menu was different each night, with 3-5 options for each meal, italian cuisine at it's best. Daily and evening events, some free, some paid. We were clearly explained that this is an italian ship and although we enjoyed the italian atmosphere, we felt that some events were for italian guests mainly. English is the second language here. Theatre shows were ok with some good singers, decent dancers and great acrobats. Some comedy also. Internet packets are expensive like all cruises, but there are some social packets and even one option to pay for minute. Excursions were worth it, some a little expensive but it was the best option. We booked northern part of the Lanzarote, Puerto de la Cruz in Tenerife, and the 9h all around Funchal (fabulous experience). We chose to visit Marseille and Malaga on our own and it was a good plan. We absolutely loved the condition of the ship, the design and decorations. Everything reflects a musical theme. Recommend it. Read Less
Sail Date September 2019
We visited Stockholm, St Petersburg, Tallinn and Helsinki. This was a beautiful cruise that is very well organized in every aspect. I think it also gives you a great sense of Italy and their way of life and partying. The only bad ... Read More
We visited Stockholm, St Petersburg, Tallinn and Helsinki. This was a beautiful cruise that is very well organized in every aspect. I think it also gives you a great sense of Italy and their way of life and partying. The only bad thing that I have to point out is that they have VERY small swimming pools on the ship, and this is a real problem when 3000 people want to swim at the same time. I loved the food, Italian cuisine is famous worldwide and I think there is something to eat for everyone. :))) And they have a WONDERFUL entertainment team which made me dance and stay awake every single night till God knows which hours. Important to know: - You can link your credit card to your ship card and then don't have to worry about payment. - They have totems now, so you can book your excursions there. - Embarkation and disembarkation went smoothly and without any crowds and problems. I will definitely travel with Costa again! Read Less
Sail Date July 2019
Summary - if your only language is English, it is best to avoid, it is heavily weighted towards Italian, including language, entertainment, food, majority of guests. You Que for almost everything, a lot of items were extra cost and it is ... Read More
Summary - if your only language is English, it is best to avoid, it is heavily weighted towards Italian, including language, entertainment, food, majority of guests. You Que for almost everything, a lot of items were extra cost and it is not a budget cruise. Quick tips – Avoid Costa if you can only speak English. Carefully select your drinks package to suit, select your evening meal timings to suit (early is 6.45 seated, late is 9.30). Service charge is automatically 10 Euros per person, per night. If you port at Dubrovnik it is KN not Euro in most shops. Do not let your internet package run out, as you can not top it up then, it has to be re-purchased (up to 100 Euros per device) Non of the staff were helpful when it came to being charged or overcharged with anything. Full Review - We booked this cruise as a bit of a last minute choice, we had the itinerary in mind and only had 2 options, Costa or Norwegian Star, I should have read reviews but instead went off photographs, which made the cabins look dated on the Norwegian, so went with Costa. The ship itself is nice, our cabin was ok, although I am not used to cruises, so it felt a bit caravan like, I am unsure if this is across all cruise ships. We upgraded to an unrestricted balcony view room, as we liked the idea of seeing where we were going on a first cruise, this was worth it, as it was great to see it leave and arrive at Ports, or gave us something to look at. Food - Evening set meal times in main restaurant are not ideal, 1st seating is a 6.45 which for some days is too early and 9.30 which by the time you eat, is late. You do not get to switch between meal times, so decide and request before you go. If your going as a couple, have to sit with strangers at this meal, if like me then that is not for you, the choices are buffet or pay for one of the other restaurants. Buffet was very repetitive, you had to que much of the time, but there was a large selection and nice food, it is all self served, including drinks, so there is no service as such. There are set meal times, anything outside of this is charged like mini bar, room service, any other restaurants, including the burger and pizza, which are served from the buffet area and in the same seating area which is a bit of a cop out. Drinks - You can choose a drinks package, be careful which one, as its very labelled on what you can or can’t have, anything above your drinks package is charged. Ours for example was the brandino, which included branded drinks but not bottled water or cocktails/champagne, which apart from the water did not bother us, but as they ask you to not fill water bottles from the vending machines, you have to keep refilling small glasses or pay for the bottles (3 euro). Vending machines only had juice at breakfast time, all other set meals were water, or tea/coffee, alternative drinks are all a visit to the bar for a drink, in which case you have to que up, most of the time. Service - Majority of the staff were friendly, there were a few that because of the language barrier, just didnt want to know. There is no drinks service by the pool, so it’s all ques at the bars. There is no pool side service, although at the main bars inside there is table service. You are automatically charged 10 euros per person per night for a service charge too. Entertainment - Being a cruise ship, there is a fair few bits to do and a good schedule, however it is largely Italian based, including evening, with a large language barrier. Pools - Larger indoor pool, with a screen and more entertainment, does have a sliding roof but doens't seem to get a lot of sun, outside pool is small and full of children, not many sun loungers although this is one of the main areas for bathing, also saw staff taking away towels when people had only just gone in for dinner or drinks, I can understand if they are trying to reserve for hours but this caused arguments. Destinations - This was the best part, I felt you got a good amount of time at most locations, although some are early and some are leave just after mid day, I got to see some lovely locations in a short space of time, whilst resting between locations, this is what it was all about for us. Getting on and off the boat was very organised too. Although they had to change our Mykinos stop to Athens due to bad weather. Read Less
Sail Date June 2019
The ship was clean and well cared for. Staff very nice, I even tipped extra. The food however was horrible. Very few dinning choices and most had an extra cost to eat such as hamburger or even a pizza. I get that if you want something that ... Read More
The ship was clean and well cared for. Staff very nice, I even tipped extra. The food however was horrible. Very few dinning choices and most had an extra cost to eat such as hamburger or even a pizza. I get that if you want something that cost more like lobster but a hamburger really? Speaking of the lobster one of our group members tried it. He said it looked green and slimy and thought that was just how it was prepared. It was hard to tell because of how bad the food was everywhere else. He ended up with food poisoning as well as my wife whom had eating some eggs. The serving times where so short that you had nowhere to sit and eat. The staff even stopped the serving lines 15 to 20 minutes early so many time we went with out eating. No big loss their. They allowed smoking on most of the ship including dinning areas so you couldn't get fresh air. We even had my own balcony but we couldn't even use that because our neighbors smoked on the balcony next to us. We totally waisted our money. They also have several hidden charges that we discovered later. Geev Galvez and his helper Charle Ramirez. They worked in the main dinnig room for the special dinner. The service was spot on. Drinks before we even had to ask for them and offered different food choices as they notced people not eating the food. Not their falt on the food qulity but they did their best. Other service in restraunts was good to vary poor. We ate one night at the pizza / hambeger place and after asking 6 times to get someting to drink we all took turns to go to the buffet to get drinks and come back. We never did get any drinks that we didn't go get our selfs. Read Less
Sail Date June 2019
We wanted to go to Norwegian Fjords cruise for quite a long time so, when I saw this cruise on special promotion and checked its itinerary, we bought it the very same date. Itinerary is very important as many cruise ships just stop at ... Read More
We wanted to go to Norwegian Fjords cruise for quite a long time so, when I saw this cruise on special promotion and checked its itinerary, we bought it the very same date. Itinerary is very important as many cruise ships just stop at major cities where you should take local fjords tours, which are pricy as everything in Norway. This cruise had excellent itinerary, I could not wish to be better. First of all - it started in Amsterdam harbour, which is in about 40 min taxi from Airport. We took this opportunity to explore town of Harlem, with is absolutely beautiful and provides very different experience in compare to crowded touristic Amsterdam. Embarkation was fine except one of our suitcases was never delivered to the cabin and we picked it up by ourselves, staying lonely by the elevators :) First ship impression - WOW! we never saw such kitch before. Do not believe anyone, who wrote this ship design was impressed by Italian castles. It was rather impressed by Gipsy kings houses and made by people, who never saw anything produced in Italy :) Despite its design, ship is very well structured and its quite easy to get where you want different ways. On-board experience - Costa cruises do promotions on their cruises very often, so never buy their cruise full price. In return everything on board is PRICY. Drinks are expensive, photos - very expensive, paying restaurants - expensive and price for SPA is over expensive. As result service staff is busy whole day, trying to catch customers for their services. Looks like Stambul market a bit and annoying as well. On the other side, you can always say no, which let you control your expenses. Only thing you can not avoid is ironing, which is expensive as well, and they do not let you to iron things by yourself :) Its strongly recommended to buy wine and water package as soon as you are on board or in advance. Internet - Costa has great option for unlimited Facebook, Instagram and messengers for only 5 Euro per day. Dining - though buffet on the upper floor was mostly disappointing as mentioned in many reviews, menu breakfast and evening dining at the main restaurant was superb! Dishes were on top restaurant quality and we really put on weight during the cruise as could not miss any course, some times asking for the same dish twice for the evening! 5 stars to the chef! Our evening waiter really provided us top service possible. Same time room service was good at the beginning, but starting from the middle of the trip made it worse and stop doing anything, even cleaning at all for last two days. Probably he expected to get a tip after two days? Needless to say he did not get anything. For excursions we used local company called Norwegian Excursions which I'm glad to recommend. Unfortunately we decided to use Costa Excursions for Stavanger and Bremen and it was complete disaster. First of all you can not neither complain nor get any refund. Excursion desk is always full with unsatisfied customers, but its written in their terms - no refund in any case, except full cancelation of the excursion by local provider! Costa acts as local provider agent and in case you are not satisfied with your experience, Costa may provide you with local provider details and you may send your complains directly to them. Costa sold us Fjord trip in Stavanger, stating its going to be small boat cruise, you'll go behind the waterfall with this boat, while sipping Prosecco with nice music, observing fjord though its glass roof. In fact local provider gave us a transport ferry, which is not even close to the promised small boat and not suitable for any excursions at all. Needless to say, Costa did not provided any refund. Excursion in Bremen lasted only 2 hours, despite this day stop in harbour is over 6 hours - I think they just save on buses. Best solution was just to go to harbour shopping center with local bus. Fellow passengers complained on other excursions as well.. Some did not book any excursions at all, always choosing the ones in local ports - good idea! Ship has very good disco room, which starts to work as disco at midnight acting as teen zone before this time. Entertainment was mostly different dancing performances which is not in our style, though Roberto Sinagoga signing performance was really impressive. Animators team was great and do perfect job! Summary: If you buy your cruise with discount, avoid Costa Spa and excursions, there is good possibility to enjoy Costa cruise even with few cocktails every day. Tipping your cabin attendant at the beginning might be a good idea. Quickly on ports - Bergen - nothing to do except little old district and tourist fish market, If weather permits, take funicular uphill (buy tickets through internet to avoid cue) and hike up there - they have beautiful nature trails there. Stavanger - considered to be most beautiful city in Norway. Probably it is. We downloaded map of Stavanger graffiti festival and did our own city quest searching for different graffities - it was amazing! Alesund - Troll wall is not quite interesting, and troll road is a must! nothing to do in town itself, though we do good shopping of local tourist equipment in local outdoor outlet. Geiranger - Just took standard excursion, which should including mount Danisba (or something like that) and 7 sisters view point. Avoid hope on bus - it won't take you there. Olden - Piece of glacier you see is quite small though road to it is fun despite crowded. You can get there with Norway Excursions as well as take excursion in the harbour. Read Less
Sail Date June 2019
1.We chose this cruise because we hadn’t cruised with Costa before and the itinerary included ports in Japan and one port in Russia, Vladivostok. We were disturbed to find that Costa Cruises allows smoking on the balcony of the ... Read More
1.We chose this cruise because we hadn’t cruised with Costa before and the itinerary included ports in Japan and one port in Russia, Vladivostok. We were disturbed to find that Costa Cruises allows smoking on the balcony of the balcony cabins. We are non smokers so we complained about the constant smell of smoke drifting int our cabin from adjacent cabins. We were told that passengers choose balcony cabins so that the can smoke. We replied that we choose balcony cabins to enjoy the fresh air and the ocean views. This was ignored as it is obvious Costa Cruises values the needs of smokers above non smokers. We were offered a change of cabin to an inside cabin but were refused compensation for the difference in price. We wrote a letter of complaint to Costa Cruises . They failed to reply directly to us , instead ,they issued a response through our cruise agent iCruises. Other cruise lines such as Princess, Cunard, do not allow smoking on balconies. I believe in this respect Costa Cruises has a long way to go . 2. Gratuities were supposed to be debited to our account at the END of the cruise. Instead they were charged DAILY to our account. The contract did not state how much would be charged. Who agrees to pay an undisclosed figure? We declined the gratuity scheme but were refused. 3. Port disembarkation. There was no order nor control of the disembarkation process, the shambolic likes of which I have never seen since the seventies when people surged to the exit door. People were distressed and tempers flared. Most cruise ships have a crowd control policy. Very uncomfortable and potentially dangerous. ( see pics) Read Less
Sail Date May 2019
No matter what nationality you are, when you travel with Costa Cruise you will become Italian and live in an atmosphere full of love and human warmth. Italians are different from everyone, they are unique in the way they live their ... Read More
No matter what nationality you are, when you travel with Costa Cruise you will become Italian and live in an atmosphere full of love and human warmth. Italians are different from everyone, they are unique in the way they live their lives with others. The secret is in human contact, in the way they make you feel comfortable and important at same time , they know that everyone has a weakness for good food, pizza, pasta. wine, sweets and the beautiful Italian and Neapolitan melodic songs, I have had experiences with other Cruise Companies as: Carnival, Princess and Royal Caribbean but with Costa I reserve indelible memories, I do not exaggerate but the cleanliness that I have always found on Costa Cruise ships I have not found them from any others Cruises Ship For this and more if you decide to take a cruise I recommend Costa Cruise My next cruise will be with Costa Cruise again Read Less
Sail Date January 2019
Cruising for me is a wonderful experience no matter what. I have traveled by cruise ship 30+ Times. This shop was by far the worst in terms of food quality and options. I would gladly pay more for better quality food. The drink ... Read More
Cruising for me is a wonderful experience no matter what. I have traveled by cruise ship 30+ Times. This shop was by far the worst in terms of food quality and options. I would gladly pay more for better quality food. The drink package is deceptive. We upgraded 2 times and still had to pay for a bottle of water to take in shore. Their menu in the dining room was not what I expected. Very limited and mostly lie cost meals prepared poorly. When I complained about this I was given a complimentary dinner at one of the specialty restaurants. It was the worst lobster I have ever had! How in the world do you mess up a lobster?? Never got ice with my drunks even though I asked multiple times. I will never cruise with costa again. The excuse that they cater to a European crowd as unacceptable. I have had some amazing food at restaurants in the untied states. Read Less
Sail Date January 2019
We chose this cruise because it suited the dates we wanted to be away. The Good: The ship and cabin were nice and clean. The Staff in general work so hard!! They have so much energy!! We really appreciate their enthusiasm! We enjoyed ... Read More
We chose this cruise because it suited the dates we wanted to be away. The Good: The ship and cabin were nice and clean. The Staff in general work so hard!! They have so much energy!! We really appreciate their enthusiasm! We enjoyed the shows and had great time at the Mirabilis bar. New Year's Eve was a blast! The Bad: Food was very plain, every day at the lunch buffet, they offered the same thing, over and over. The meat, chicken, and pork were dry and lacked of flavor. In the restaurant, the menu contained choices that really didn't jump on your eye. Nothing interesting or tasty. We didn't get the chance to pick our time for dinner when booking the cruise. We requested it to be changed and never heard back. We didn't book it directly, but we registered on their website to pick some excursions. We never received any formal communication on the time of embarking and/or what to expect. We would have appreciated some details before hand. Two of our excursions were canceled due to the wind at a very last minute, and the "excursion desk" was closed for business. We couldn't find any alternatives. The data plan was a bust... again not entirely clear what you were getting. The drink plan was decent. But sparkling water nor water of any kind was included. As other reviewer said, you get what you pay for. The crew and social staff were wonderful, but because of the food and lack of communication we unfortunately won't go with Costa again. Read Less
Sail Date December 2018
We had an amazing time during our stay on Costa Victoria mainly because of the nice friendly and helpful staff. We travelled with our 7 year old son who was treated like a Prince by all staff on the ship but mainly the animation team and ... Read More
We had an amazing time during our stay on Costa Victoria mainly because of the nice friendly and helpful staff. We travelled with our 7 year old son who was treated like a Prince by all staff on the ship but mainly the animation team and kids club. Ferdy and Sara were exceptionally good with him, most of the staff is Italian nd most of the guests were French spraking but they all made my son included and welcomed. I was happy my son made so many friends even though he can only speak Polish and English, the language is not a barrier he loved his time in the kids club. The animation team work so hard, special thanks to Ralph who was the kindest person on the ship, Francesco the sports instructor and crazy Marco. The staff at the restaurant were incredible as well and made up for the bad food at times. Donna the waitress is so lovely and helpful always smiling. The exurcions are terribly expensive, it's much cheaper to get something on the land. WE MET SO MANY nice people on the ship and on the land and visited hidden gems and that's what we are grateful for. The food, drinks packages and service charges are things we want to quickly forget about ;) Thank you to the staff of Costa Vicortia who made our journey so special Read Less
Sail Date November 2018
I took a Costa cruise 35 years ago, before Carnival got in the picture, and had a wonderful time with a friend for 3 nights! As I was celebrating my 60th birthday this year, I wanted to do another cruise. After reading some of the ... Read More
I took a Costa cruise 35 years ago, before Carnival got in the picture, and had a wonderful time with a friend for 3 nights! As I was celebrating my 60th birthday this year, I wanted to do another cruise. After reading some of the reviews on Costa, I was worried, but trusted my gut and with with them. We got a suite for my birthday. If you like to drink, it's definitely worth it! It also gives you some extra perks that you can read about. The 2 gentlemen that were assigned to our room, were there for our every need! Thank you Ganesh and Dharma! I had read some reviews that said "all they serve you was pasta!" I have to say, even though we could go to the Club Restaurant with our package, we chose the buffet a lot, just for quickness, and found it hard to even find some pasta! lol There was plenty of food and variety! So I don't know what everyone is talking about! I saw some signs saying, hamburger for $5.00 Euros, but didn't see the need to buy one as there were patties and hot dogs on the buffet and pizza! Whoever is going on this cruise and said they didn't get enough good food, probably needs to go on a American cruise ship where there seems to have food and buffets 24 hours a day! lol Getting on and off the boat, was very easy. Always seems hectic the first day, so just chill! Did 3 excursions while there and all done very well and worth the money! Our favorites were the Abberebello(?) tour in Bari, Italy and the Tuk Tuk in Dubrovnik, Well done by tour guides and organizers! there were plenty of activities on board, if you wanted to participate. Games, dance lessons, trivia. Plus they had nice bands during happy hour and the evenings that you could enjoy a drink and a dance. All the staff was polite and helpful when we needed. I just can't say enough! We went to stage show, just one late night and heard a wonderful Tenor sing, fantastic! didn't use any of the fitness rooms, but saw them and took a tour of the spa. All there if you need it! All in all, well done! If you go with a good and positive attitude and just be patient sometimes, you will enjoy it!! I would definitely go again!! Read Less
Sail Date November 2018
So a group of 7 girls decided to go on a cruise for one of our friends 40th birthday, only 2/7 people has done a cruise before so it’s an amazing idea on something different to do. We boarded at Barcelona, everything went very smooth, ... Read More
So a group of 7 girls decided to go on a cruise for one of our friends 40th birthday, only 2/7 people has done a cruise before so it’s an amazing idea on something different to do. We boarded at Barcelona, everything went very smooth, the check in staff were helpful and informative, so sat at the bar waiting to be called. After looking at the info the check in desks give we head into our room, collect the cards and walk out. We then go to reception get a drink, go for an explore, then head to the top deck. That’s when it goes slightly downhill, no one knows what to do next, we didn’t know about the entertainment information or the timetable as we were so excited to go exploring we seemed to miss the little pigeonhole right next to the door, I finally understood on the last night. Not Costas fault but it’s not explained very well once onboard the ship. Also being a group on girls on a birthday weekend I think there was a few more drinks flowing than normal. At 6.30 there was a safety demonstration which lasted about 20 odd minutes, then off to dinner for 9.15pm, that was a definite eye opener so very busy, the waiter we had wasn’t at all friendly (although we later found out they can work up to 8 months and that’s without a day off), even I don’t think I could plaster a smile on my face everyday. While dining in the main buffet Michael Jackson started blaring on the loud speaker, then up out of no where all the waiters start jumping about dancing. That was amazing as it comes out of nowhere!! Food was good, although the menu can get confusing as the waiter never did explain that you can order anything and everything if you choose. We all dance the night away and that was a great first night. Next morning with a slight hangovers and an early morning wake up call as someone managed to get locked out of their room and went off with another friend in another cabin, we all shower and up we get for a buffet breakfast. I can see from the choice of breakfast that they do try to cater for different nationalities but the breakfast isn’t great to be honest. I try some pancakes and bacon and that’s it. The coffee also isn’t great as unlike the bars where they have a machine and a milk frother they don’t have in the buffet, so water or orange juice is the way forward, also they don’t have a toaster, and the bread is rock solid. You could kill a bird with it. Off we go to marseille, hmmm next time I won’t bother as there’s not overly a lot to do there, walked around, saw some buildings, forced an alcoholic drink down our neck and back on the boat. lunch at the buffer, again it wasn’t too great, rock hard bread again, some warm focaccia, pasta, and a big lump of beef with potatoes, not great if you’re a vegetarian (I’m not, but 2 of our friends are). Go to dinner at 9.15pm, this time the waiters dance to some latin songs, ver well done again. Then another repeat of the night before, more drinks and dance the night away). The 3rd morning head off to the buffet again, this time no pacncakes, I don’t eat eggs so not a lot to choose from, I grabbed 2 pieces of French bread with cinnamon and some pineapple, that will do. We get off at Savona, 1 MASSIVE tip, other than supermarkets everything else shuts at 1.30 and opens back up at 4.30, unfortunately we have to be back on the ship by 4.30 so we spent an hour walking in a group of 7, with different people trying to find a restaurant just so we can get a pizza, it didn’t go down too well but got there in the end. Back on the ship, more drinks, a lot more passengers so the bar on deck 9 was a complete nightmare, then off we go again. Down to shower, off to the 9.15pm dinner, waited until 10pm to ask the waiter what time will the dancing be on tonight, he tells us there won’t be any, shame, so we all thanked him, 3 went off to bed, 4 of us decided to pop off to the casino. Within half hour our 50€ was spent and off to the bar we go. A few more drinks down our necks an the conversation turned to the bar staff. When we took 5 minutes out of our busy lives to see the amount they work, the stuff they have to put up with, and the hours they work on a daily basis, I’m so grateful for my life. The amount of time they’re away from home, they don’t see their families for months and months at a time. While we go on holiday they’re there at our beck and call when we want a drink or service. So thank you Henry and Danny for that night. So last morning just before we go to Barcelona, we set our alarms to make the restaurant breakfast. I do wish I’d gone there before but to be there by 9 is a bit of a deal breaker, unfortunately again we had a not so friendly waiter and had to be called about 3 times before he would come over to serve, at least it was nice. Back to the room to get our stuff as we had to be out by 10. We decided to go back to deck 9, as we started off from there a few more Prosecco to finish up the holiday, and off we go to the shops, pay our bill at the desk and get ready to leave. As they bleep mine and my roommates cats and unfamiliar buzz goes off, we’re not allowed to leave but everyone else disembarked, so back off to the desk to sort the cards out. Cards done and out we go. The 2 of us are last to pick up our luggage go through everything and my friend realizes she’s had some money stolen from her case. Do not leave any money in your case. There’s signs around saying the same so I don’t know what was going through her mind at that time when she left the case outside the door the night before. You HAVE to leave your cases outside of the room the night before for them to collect it. They advise to leave the cases the night before by 12 midnight and no later than 1am, but I witnessed them not coming until 3.30 am. Do not leave anything valuable at all. There’s always people workers and non workers wandering the hallways so could have been anyone. I also had stuff taken but luckily not money. Anyway other than the little hiccup at the end it all went well. I also missed the last day lunch as I was too busy booking my next cruise onboard. This time as a family, so hopefully the next one will be a little less partying and a little less hangovers. On the last note, be aware that if you suffer from rocking on land, It’s been 48 hours and I still don’t feel great and I’m still rocking and swaying. Maybe I was a little hasty in booking the next one but I’m sure I’ll be over it then. Read Less
Sail Date October 2018
restaurants was of poor quality and service was poor. The crew were rude and not very helpful. You ask a question and the crew person would turn away and walk away. We were 12 people from the USA and all 12 of us felt like costa did ... Read More
restaurants was of poor quality and service was poor. The crew were rude and not very helpful. You ask a question and the crew person would turn away and walk away. We were 12 people from the USA and all 12 of us felt like costa did not want our business. The crew just made you feel unwelcome The room did not have towels or wash cloth After a meal if you want coffee or another drink you had to buy them. You had to ask for ice. In the restaurants you had to ask for butter and ice with the meal The pasta was the worst I have ever tasted. Breakfast on the buffet was poor at best. you the to go to three different place to find eggs and meat and after breakfast the only drink was water with not ice so the water was room temp. I have already started telling my friends not to use costa lines Read Less
Sail Date October 2018
It was my 50th birthday this year & to celebrate we chose a Miami 3 night stay & Western Caribbean cruise with Celebrity through Cruise 365. There were 8 of us on the holiday (family) & we had a truly amazing time from start to ... Read More
It was my 50th birthday this year & to celebrate we chose a Miami 3 night stay & Western Caribbean cruise with Celebrity through Cruise 365. There were 8 of us on the holiday (family) & we had a truly amazing time from start to finish. It was our first time cruising & everything from the Art Deco hotel in Miami to our time on the Celebrity Equinox was perfect. We had such a fantastic experience that when we returned my Wife & I decided to book another cruise & stay holiday for just the two of us later in the year. We compared several deals through Planet Cruise, Iglu & Cruise 365. We wanted a cruise deal that took in destinations that we hadn't previously visited & eventually found what we thought looked like a great deal with Iglu. It was a 12 night cruise & stay deal which included a 3 night stay in Lake Garda, 2 night stay in Venice & a 7 day cruise on the Costa Luminosa. We boarded the ship on the Saturday afternoon which took around 1.5 hours. The buffet food was pretty much the same every day & very much like school or canteen dinners. Some of the stations weren't open. We had set dining in the restaurant at 18.45 but this wasn't much better unfortunately. The food was very average & the choice seemingly aimed exclusively at the Italians. As a result we only ate in the restaurant once. You had to pay extra for things like pizza, burgers & steak. We had a drinks package but this didn't include water. Coffee was only available from the drinks machine in the mornings. The ship felt a bit scruffy & most of the staff seemed a bit miserable. The entertainment was ok on 2 or 3 nights but dire for the rest of the time. I think there were about 1900 people on the ship with no more than around a dozen English people. There were over 1600 Italians. This wasn't a problem for us other than we found them to be very loud, quite ignorant & lacking in manners. At mealtimes it became a bit of a free for all. We enjoyed most of the destinations but the timings weren't particularly great. The ship had a bad vibration for long periods of time making the experience uncomfortable. Overall, the cruise was a huge disappointment. None of what we experienced was special in any way & didn't compare to the amazing experience we had with Celebrity although the price we paid was very similar. Our verdict: Sorry Costa but if you want to provide a positive cruise experience then you need to see how Celebrity do it. If this had been our first cruise it would most certainly have been our last. Never again with Costa. Read Less
Sail Date September 2018
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