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4 Costa Pacifica Cruise Reviews for Family Cruises to South America

We chose this cruise because we wanted a short year end cruise. It was very convenient for us as it sailed from Buenos Aires to Rio and we could us the ship as a hotel in Rio for the night of December 30th to December 31st, 2019. The ... Read More
We chose this cruise because we wanted a short year end cruise. It was very convenient for us as it sailed from Buenos Aires to Rio and we could us the ship as a hotel in Rio for the night of December 30th to December 31st, 2019. The ship is nice like any Costa ship made by Fincantieri. We embarked in Buenos Aires after a two days stay in this amazing city. Embarkation procedures were quick and efficient. We had two cabins; my wife and I were in balcony cabin 6420 and my daughter and son in law were in interior cabin 7224. Our balcony cabin was quite nice, similar to the one that we had two years ago in Costa Diadema. My daughter said their interior premium cabin was pretty nice too. We enjoyed the many bars and the entertainment of this ship. It is a ship with great ambiance and with lots of music to choose from. The entertainment people were fantastic. The food at the restaurant New York New York was just ok not great like in other ships like Luminosa or Diadema, maybe because the menu is better on Mediterranean cruises. Here the menu was a mix of Italian, Brasilian and Argentinian dishes to please their South American guests.Some dishes were great like the Caprese salad made with the mozzarella made on the ship, or the roasted prime rib or the pasta dishes.Our waiter Marlon was just correct. Regarding our cabin steward, we never met him. He did not make any of the nice animals they usually make with towels.We had to ask through the virtual concierge for soap, shampoo, body cream and additional pillows. The room was cleaned and the bed made in the morning, never at night like in other cruises. We thought , we deserved a better service being level Perla Costa Club members. We must say that the shows at the theater were very nice, we loved the Christmas show and the Lyric show with a great tenor. Service at the bars was good. We did not take any excursion. Read Less
Sail Date December 2019
This is an 8 day cruise with three ( 2 consecutive ) sea days. I don't know why the crew insisted on keeping the lido pool roof closed during all sea days (despite of sunshine and 27oC) creating an awful combination of food smell ... Read More
This is an 8 day cruise with three ( 2 consecutive ) sea days. I don't know why the crew insisted on keeping the lido pool roof closed during all sea days (despite of sunshine and 27oC) creating an awful combination of food smell + pool chlorine + workout sweat, and isolating the others decks (10 and 11) from all the pool parties and contests. Nobody in our party of 22 wanted to go there. The lido buffet has insuficient lines for all the crowd on sea days, and many lines are permanently closed. Water machine on lido never had ice. No pizza, no ice cream or sandwiches on lido. No fruit juice machines after 11 AM. After 22:30h, it is very difficult to find food, there is only one line open at a time by night. By the way, some of the Costa Cruise Line policies are not kind: no free tap water during dinner, no laundries, no towel huts on pool. On the other hand, I saw top theater shows, entertainment staff is very good and guest services solved all my issues quickly. Read Less
Sail Date February 2017
During the dates of 20-28 January 2012, I had a perfect experience aboard the Carnival Dream, for a 7-day Western Caribbean Cruise. Everything was spot-on, to include: dining, public rooms, the cabin, entertainment, value for money, and ... Read More
During the dates of 20-28 January 2012, I had a perfect experience aboard the Carnival Dream, for a 7-day Western Caribbean Cruise. Everything was spot-on, to include: dining, public rooms, the cabin, entertainment, value for money, and the service. I attempted to replicate this experience for my young-adult daughter’s college graduation present. I took leave from the Army and my daughter took leave from her new job. We traveled from the United States to Argentina to port. Our experience was traumatic, awful, perplexing, and cost approximately $10,000. If it was a great experience-awesome! However, I need to block out this terrible experience. Overall: Four of approximately 3,000 passengers spoke English. My daughter and I were two of those four. The remaining passengers were from Argentina or Brazil. All onboard and excursion activities were in Italian, Spanish, and Portuguese. Due to the low amount of English speaking passengers-no translators were available. We were ok in the beginning, as our strategy was to adapt and overcome. Dining: Our assigned seat was at 7:45 p.m., at the New York New York restaurant. Our waiters were excellent, very kind, prompt, and personable. The food was good. The 9th deck Buffet La Paloma equaled a feeding trough. During peak hours, the following was served: focaccia, focaccia with tomato sauce, and finger sandwiches. I think they served in this manner trying to ration the lunchmeat and cheese because that was the main fare during all 3 meals and open-for business-times. Seating did not exist. Children and adults pushing, shoving, kids sitting on the food and beverage bars, tables never had an opportunity to be cleaned. The food trough was, “Survival of the Fittest.” My daughter and I sat on the stairs leading to the cabins twice-as there was no place to sit in the Paloma. The staff could not keep up. PUBLIC ROOMS: This ship had 3 very small swimming pools and one water slide. All were saturated with mostly children and some adults. The same goes for the 3 hot-tubs. My daughter and I deemed them as cesspools. Children were running through the halls at all hours-screaming, blowing whistles…… There was no escape from screaming children. CABIN: We paid for a porthole room. Good space, however-the shower flooded the entire bathroom every time. Our stateroom attendant said, “If there are any problems, the toilets usually don’t flush.” However, he did an awesome job keeping up our room and providing towels so we could wipe up the floods. ENTERTAINMENT: It was limited because of the language barrier. I have never played so many games of cards in a short period of time in my life-in the cabin. VALUE FOR MONEY: Terrible. SERVICE: The staff was trying so hard with what they had. Our New York New York guys were great, and so was the stateroom attendant. One Senior Guest Service Attendant was our English lifeline. She offered her phone number and was scheduled for availability for one hour twice a-day. She also ensured we got to the right place at the right time concerning our shore excursions. STRANDED: At 7:00 p.m., the ship was scheduled to depart Montevideo, Uruguay. At 9:00 p.m., the passengers received an announcement that said, “Attention please, we are currently delayed from leaving the port because of weather. We will provide an update to you in approximately 3 hours.” That’s understandable. The next morning at 9:00 a.m. we were still there and had received no announcements. The stateroom staff went about their duties, but also did not know the update. When the announcements finally did occur, they were never in English. We tracked down our lifeline for updates. She told us, “You have to vacate your cabin at 2:00p.m., and the cruise line will assist in making new return arrangements for you at their expense.” While we waited, I tried to use my cruise card to access ship computers for internet so I could change our travel arrangements myself. The cards had been shut off. I was at the mercy of the ship. We were incarcerated. My daughter and I hunkered down in a corner. The 3,000 passengers were corralled to New York New York and the 9th deck food hell. Some passengers were handicapped and could not maneuver the crowd. Both locations had overwhelmed the staff. I was able to bring back several plates from New York New York. The waitress tried to tell me, “You can’t bring food in here (our campsite) several times. I disregarded and shared the plates with those around us. The passengers were becoming riled. I got back in line to check with our English speaking lifeline (2 hours). She said, “The cruise is not liable because of weather. I will help you find new tickets to purchase.” That price would have been $5,000 again. I said, “I am not paying for new tickets!” She told me to cut to the front of the other customer service line with approximately 300 irate passengers screaming and waving their arms. I said, “I can’t cut that line-they will kill me!” I need you to take me to the front!” She did. She took me to a computer and a phone behind the counter. I was able to change our tickets without extra charge. THE RIOT: Passengers had color-coded luggage tags that determined our order of disembarkation. The increments were supposed to begin departing at 8:30 p.m. Staging was in the theater. Now, passengers were beginning to riot and protest. One lady started this on the stage by chanting and screaming. Others were joining her and a petition was circulating the population. Staff and the 3 available security officers tried to intervene, but left. My daughter and I decided things were getting out of hand and we needed to find our lifeline. We found her with the other English speaking couple. She guided us to an alternate route that allowed us to depart with minimal confrontation. People were becoming physically aggressive. The last increment of passengers was scheduled to depart at 11:00 p.m. BOTTOM LINE: The passengers and staff of this cruise knew we were supposed to disembark on time so that a new group of passengers could board. The dollar was the bottom line. The Costa Pacifica strategy: contain current passengers to allow preparation for next group of passengers to expedite a further money-making opportunity. There is a line between making money and treating people humanely. I have been a loyal customer as I shared my original positive experience with so many people. I am both bothered and concerned by my and my daughter’s awful experience. I don’t think I could trust another cruise again. Read Less
Sail Date January 2017
Costa Cruises is really awfull. I have never experienced such a bad taste, bad service, bad food, bad acomodations and very bad common areas. I have done a lot of cruises including the "high end" like Silversea but also the ... Read More
Costa Cruises is really awfull. I have never experienced such a bad taste, bad service, bad food, bad acomodations and very bad common areas. I have done a lot of cruises including the "high end" like Silversea but also the "standard" ones like Royal Caribbean, Celebrity, etc., which by the way they are also going down all the way in terms of quality and service; and ironically Costa costs as much as the other "standard" lines; but Costa could be compare with a one stra hotel or less. They are in this business just for the money. When you take a cruise you know you will be at their will for the time of your trip but Costa has cross the line between being at their will and trying to squeeze you with the most esential needs, not of a traveller but as a human being. The line doesn't even let you have drinking water for free in your room or in the restaurants, you have to pay for it; the bathroom in your cabin is more than essential. No shampoo, no conditioner, no body lotion (bring yours as lots of bottled water) and the cabin is so untasteful with also the more essential amenities that you feel like in a YMCA accomodation. Saying that so, imagine what happens on the rest of the ship: lines everywhere, bad service and even very angry personal doing guest services everywhere, even in the areas where you have to pay extra to get a relative decent service like the spa. The food is awful, the venues are imposible to be there, the pool area is horrible and you cannot find a place anywhere just, but just to sit down to do anything. So why pay 1700 USD per person for a trip that you are not going to even enjoy but also you would not be able to use the facilities or eat decently. So if you think "what the heck I'll give Costa a try", please don't do it even if the ports are going to be the most wonderfull ones in your life: just stay at home. Oh! and by the way, they change the itinerary of the journey with anticipation wirhout making any kind of notice to the passengers. I had already arrange some private excursions in the ports and because of the change of ports and dates I lost 2,000 USD (a family of 5) and they just said "that is not our problem, we can change the itineraries as we wish or need"; this was said literally to me by the guest relations manager. Read Less
Sail Date December 2014
Costa Pacifica Ratings
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