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35 Costa Pacifica Family Cruise Reviews

We booked Costa Pacifica for 10 night Mediterranean cruise for our wedding anniversary. It was our first cruise and i would say that it met and sometimes exceeded our expectations. Value for money was great and with few exceptions ... Read More
We booked Costa Pacifica for 10 night Mediterranean cruise for our wedding anniversary. It was our first cruise and i would say that it met and sometimes exceeded our expectations. Value for money was great and with few exceptions everything was awesome. Cleanliness overall was top. Reaching places on the ship was easy after we discovered the interactive screens. Sadly, always some of the elevators were out of service. With the exception of our dinner waiter who was later then other waiters, the staff was very helpful and friendly. Food quality and variety for us was exceptional. Many serving buffets and hours. We loved sea fruits, bakery, grills, pastas and desserts. We dinned in My Way restaurant. The menu was different each night, with 3-5 options for each meal, italian cuisine at it's best. Daily and evening events, some free, some paid. We were clearly explained that this is an italian ship and although we enjoyed the italian atmosphere, we felt that some events were for italian guests mainly. English is the second language here. Theatre shows were ok with some good singers, decent dancers and great acrobats. Some comedy also. Internet packets are expensive like all cruises, but there are some social packets and even one option to pay for minute. Excursions were worth it, some a little expensive but it was the best option. We booked northern part of the Lanzarote, Puerto de la Cruz in Tenerife, and the 9h all around Funchal (fabulous experience). We chose to visit Marseille and Malaga on our own and it was a good plan. We absolutely loved the condition of the ship, the design and decorations. Everything reflects a musical theme. Recommend it. Read Less
Sail Date September 2019
Review Summary The question is...Would I recommend taking a Baltic Cruise on Costa Pacifica? I will reluctantly say “Yes”. The Cruise Ship is well worth the money spent. The destinations are absolutely exquisite. The only hesitation ... Read More
Review Summary The question is...Would I recommend taking a Baltic Cruise on Costa Pacifica? I will reluctantly say “Yes”. The Cruise Ship is well worth the money spent. The destinations are absolutely exquisite. The only hesitation I have is the food as it was terrible. Embarkation Getting to the Port in Kiel Germany was very easy. The Cruise Terminal is ~1 mile from the Kiel Train Station (HBF). Plenty of shops and food establishments to peruse before boarding. The boarding process was abysmal. Massive amount of passengers being funneled into 6 check-in stations. It took ~4 hours from arriving at the Terminal to boarding the ship. Baggage arrived to the cabin later in the evening. Absolutely miserable experience. Ship Experiences Food and Dining Main Dining Room was mediocre at best. Presentation of dishes was average. Quality and variety was well below average. Little to no fresh vegetables and fruits. Buffet was nearly inedible. Same low quality dishes every single day. The breads and desserts were above average. Little to no fresh vegetables and fruits. Specialty Restaurants were no better. Drink Packages and Bars were above average. This is the primary disappointment. Was expecting good Italian Dining, yet received meals that were so horrible. In addition, four of our party became violently ill throughout the cruise directly related to the food. Onboard Activities The shipboard activities were outstanding. The ship was filled with activity daily and was one of the most exciting cruise ships I have been aboard. Entertainment All of the Performances and Entertainers were excellent. One the most exciting cruise ships I have been aboard. Children's Programs No children Service and Staff The Crew were outstanding in all aspects. Very friendly and professional. Ship Quality The ship is in great shape. While the decor is very brash, it fits the energy of the cruise. Appropriate Music throughout the ship. Cabin / Stateroom Cabin is above average with plenty of storage space. Tastefully decorated. The bed and pillows were average. Ship Tip Really think about how important the quality of food is to your cruise experience. Ports Of Call Kiel, Germany No excursion. Good port for Embarking and Disembarking Gdynia (Gdansk), Poland Average port. It is a young city so in a couple of years it will be a much better port. Shuttle to city center is ~$8 Klaipeda, Lithuania Wonderful port. Lots to see and do. Walk to the city center. Very inexpensive. Tallinn, Estonia Wonderful port. Lots to see and do. Walk to the city center. Very inexpensive. St. Petersburg, Russian Federation The Crown Jewel of the Baltics. Spend as much time and money as possible in St Petersburg. Extremely inexpensive. Must obtain a Visa prior to cruise or book an Excursion through the cruise line to exit the port. No exceptions. Helsinki, Finland Beautiful port but not much to see or do. Very expensive. Shuttle to city center is ~$15 Stockholm, Sweden Wonderful port. Lots to see and do. Shuttle to city center is ~$15 Disembarkation Couldn’t get off the ship fast enough. Disembarking is typical as with other ships. Received color coded baggage tags the night before. Pack and set your bags outside your cabin by 1am. Depart the ship at time coordinated by your color code. Bags awaiting you in the Terminal. Read Less
Sail Date July 2019
Our 3 main reasons for choosing a cruise were: 1) Relaxation, 2) good food, and 3) experiencing foreign cultures. Unfortunately we did't get any of it! Ad 1), The moment we entered the ship we found out that hundreds of young ... Read More
Our 3 main reasons for choosing a cruise were: 1) Relaxation, 2) good food, and 3) experiencing foreign cultures. Unfortunately we did't get any of it! Ad 1), The moment we entered the ship we found out that hundreds of young people were on board as well, and they had brought their own music, which they played loudly and constantly, especially around the pool-areas, so if you were more than 25 years old you'd have to go somewhere else. The noise continued into the evening and night when they entered the hallways, corridors and even pulled mattresses out on the balconies where they sang and shouted until the early morning. We had 3-4 hours sleep every night and after a few days we walked around like zombies and just waited for the trip to be over. Ad 2) The food was absolutely appalling! Breakfast were 3 kinds of cold egg-dishes with burned bacon and some old bread you could hardly chew - unless you washed it down with a thin, tasteless substance they called coffee or various juices, which had never been even close to a fruit. Lunch and afternoon tea were third-rate cafeterias, and dinner was the worst we've ever tasted. Soup, fish, meat, pasta - you name it - were cold and inedible, so in stead of gaining several pounds, which we normally do on vacations, we lost them! Ad 3) We had really looked forward to strolling around the sea ports, enjoying the local buildings and atmospere, but every time we arrived at a port, a security advice was put outside our cabin door, on which we were warned (and I quote): Not to wear watches, sunglasses, and jewelry. Not to change money unless it was inside a certain bank. Not to carry any id, unless it was a photo copy. And in the event of robbery we should not offer any resistance (unqoute). It left us with 2 options: Either stay on board the ship the whole time or pay a lot of money for Costa Pacifica's expensive tours. Needless to say, it has been a nightmare of a trip, and we can highly recommend not to book a travel with Costa Cruises. Read Less
Sail Date February 2019
Our cabins were EXCELLENT and we had pleanty of room. Hot water all the time, confortable bed and lovely view. The shore excursions are all great BUT extremelly expensive. We got better deals on each port by manuvering around by ... Read More
Our cabins were EXCELLENT and we had pleanty of room. Hot water all the time, confortable bed and lovely view. The shore excursions are all great BUT extremelly expensive. We got better deals on each port by manuvering around by ourselves with locals. I personally found the decor of the ship a bit too much, but again...my aunt LOVED IT! The theme is music and violins and lots and lots of mirrors. There is a spa worth every penny, large gym, excellent staff and accomodations. There are great deals at their stores on perfumes, watches and jewlery. I loved the food and the amiable service by their restaurant staff and the men that serviced our cabins. YUNANTA was the Best!!!! The food quality was superb, the choices...endless and the taste BEYOND AMAZING. I just spent 7 days crusing Saint Martin, Catalina, Tortola, Martinica and Guadalupe (At Tortola they did not allow dominicans to desembark). My only problem with Costa Cruise line is the fact that they did not inform Dominicans before hand of the issues with British island of Tortola and their refusal to allow us to desembark. Their options for entertainment were not to my liking. The music and amenities were more fitting for older people (my aunt of 76 LOVED IT!). However, the staff in charge of such activities were always hipe, funloving, attentive and willing to show guests a great time. The entire staff of the cruise was really kind but not very good about giving the adequate information. We had issues with the information given since our arrival at the Dominican port at Romana. The staff contradicting information provided for several confussions throught our stay onboard. Nevertheless, I would still say that my overall experience on Costa Pacifica was VERY GOOD! Read Less
Sail Date December 2018
This was my first cruise with Costa (Baltic Sea 12 days), and honesty I was very sceptic about chosing this company (mostly due to the accident with Costa Concordia). We cruise a lot with our family and tried many cruise companies but ... Read More
This was my first cruise with Costa (Baltic Sea 12 days), and honesty I was very sceptic about chosing this company (mostly due to the accident with Costa Concordia). We cruise a lot with our family and tried many cruise companies but Costa surprised me totally! The ship Costa Pacifica – it is not the biggest and most splendorous one, but clean and very well maintained, which is unusual for Italian companies. Costa was bought by Carnival some time ago and you can really see the American influence on their service. My favourite place on the ship was Amarillo Cioccolateria. The best coffee is being served here, and you get advised on coffees like you were in a coffee factory! Absolutely fantastic! The swimming pool had warm water, so that children can spend hours in it and do would not get cold. ( and believe me - they do!) Waiters – nice, helpfull, always smiling We were very also positively surprised with all the maintainance services on the ship. One evening hour toilette broke down, I informed the guest service, and within 30 minutes the problem was solved! Very tasty food. You have a wide range on vegetables, bread, meet, fresh made pastas (their pastas are fantastic – my daughter was eating 2 plates of it every day! And the cook preparing them always knew what would be the best for a child). Also the food in the restaurants during the dinner was delicious! High quality, various dishes, cuisines and we were served very quickly every evening ( we were there with 5 year old child, so it was really a priority ) Entertainment. Every evening there was something worth seeing. They have an incredible tenor who was on stage 3 times during the cruise and every time got a standing ovation. Absolutely brilliant! Also on the last evening the tenor sang in the restaurant during our dinner which was a lovely goodbye for all of us. Well skilled dancers and very interesting choreography every evening. We also enjoyed the animation team. They were on duty from 10 AM till midnight every day and honesty, they kept everyone entertained. Kids club – wonderful, patient ladies who can communicate in English, German , Italian , Russian and other languages. Our daughter just loved it there. Peppa Pig is present on the ship and you can take pictures with her for your children, apart from those taken by professional photographers. That was fabulous! Not like we experienced it on other ships, where you can see the Mascot once or twice during the cruise. Children could get engaged in various activities with Peppa almost every evening, and there was a beautiful Peppa Pig playground in the top deck with pool (warm water). We were there for my husband’S birthday and he got some free “stuff” from Costa (birthday picture, cake and offer for spa treatments). Also on the gala evening we got invited to the theatre for cocktails with Captain, which was a wonderful surprise. So now we are searching for another cruise with Costa, because this was definitely worth the money and the time we spent there. I truly recommend! Read Less
Sail Date August 2018
Before the cruise I read a lot critical reviews about Costa but I just thought that Americans are to demanding and as an European I can manage with European customers and service. I was totally wrong. We have cruised before e.g. Princess ... Read More
Before the cruise I read a lot critical reviews about Costa but I just thought that Americans are to demanding and as an European I can manage with European customers and service. I was totally wrong. We have cruised before e.g. Princess Cruises and have loved every second. This time was different. Ok, I have to admit that the ship seemed quite nice and cabin was also proper and clean. For first hour I was satisfied with my choise. Then it began: We did not get our luggage to our cabin until around 6:45 pm and were late few minutes from dinner (7:00) even though we changed our clothes in a hurry. We were not let in anymore and we were advised to go to dinner buffet. That was something I have never seen in a cruise ship and we are not even picky. Plastic plates, nothing to eat, nothing. Normal 5 Euros lunch buffet for construction workes is fine dining compared to this one. I would describe it as a snack bar with unappealing choises. Then we noticed that there is also pizza available which would have made this dinner buffet somehow ok. Pizza, pay extra 4,25$. As going through the ship I also noticed directly that you have to pay extra for everything. We had a drinking package but not even water available in a cabin and you cannot get water bottle from bar. So, you pay to get water to your cabin. Ice-cream extra 1,5$ etc. At this point we were quite disappointed already but still tried to make our cruise comfortable. It did not work, the whole cruise was just pain. Customer service is slow, announcement spoken in bad english after many other languages. Many customers like us are not native english speakers but that is the only language we can use there, so it was hard to handle things because my english is not in excellent level and staff spoke even worse english. Still I could have lived with this food issue, bad customer service and all extra payings. But fellow travelers.... Loud, rude, unpolite. We spend the end of our vacation again in a AI-hotel in Dominican Rep. and were so thankful for civilized way other customers acted in a hotel. Customers were north americans and from Scandinavia. Not pushing in line, not shouting in big groups, always paying attention to other peoples presence and not just thinking of themselves. Read Less
Sail Date February 2018
We chosen this Cruise because it was an opportunity to know dfferent places like Stockholm, Helsinki, St Petersburg, Tallin, Riga, Port of Kleipeda and Gdingen and Gdansk finally back to Kiel. The trip was great, the Staff amazing polited ... Read More
We chosen this Cruise because it was an opportunity to know dfferent places like Stockholm, Helsinki, St Petersburg, Tallin, Riga, Port of Kleipeda and Gdingen and Gdansk finally back to Kiel. The trip was great, the Staff amazing polited and helpful. The cabin was very clean, several times a day it was checked. The food floor, nineth floor was very clean and offered several meals and the quality was very good. The special restaurant was very goo also. We only did the Ship Excursion in St Petersburg and it was very well organized and well done! The great setback is the internet connection. It would be better and more correct to say there was NO INTERNET ON BOARD. Either you have a twenty fours hours package for five euros a day, which does NOT WORK PROPERLY. Or you have choices of packages of 250 MEGABYTES or 500MEGABYTES or 3 GIGABYTES. Prices hanging from 32, 47 or 109 EUROS per package. BUT then comes the BIG catch , which you find out later written in very small letter at the botton of the page ...remember to disconnect by typing logout... What happens if you do not do so, there is a stopwatch measuring your use and then your package is gone almost without using it. An absurdity, it seems done with really bad faith!!!!!! Who after each use of your phone, whatsapp, or anything similar connect and disconnect every time. PLEASE Sirs, either you do not offer this lousy type of internet connection OR offer a reasonable one which might be used in your favor to send family and friends how we are enjoying the Cruise. Read Less
Sail Date August 2017
we wanted to try a European cruise having sailed previously with p&o , fred olsen , cruise maritime ,Holland America please do not be put off by the many negative reviews food - contrary to the many negative reviews we thought ... Read More
we wanted to try a European cruise having sailed previously with p&o , fred olsen , cruise maritime ,Holland America please do not be put off by the many negative reviews food - contrary to the many negative reviews we thought the food was as good as ,better than most other cruise lines we have been with. Don't expect it to be English , the breakfast is very European , lunch has fast food options pizza ,burgers ,hot dogs ,as well as 7 or 8 cooked options , pasta ,extensive salad buffet , cooked meats ,cold meats , rolls nd cakes tea and coffee ,water and juice was available at all times in the resteraunts last buffet sitting is 6pm -8pm after which there is no more food unless you are on the late dinner sitting 9.15pm we had the piu gusto drinks package , non stop drinks including illy coffee , cocktails ,bear ,spirits and wine , waiters are very attentive and unlike some cruises never leave you with an empty glass, the waiters performance on gala night is something else and not to be missed - entertainment - grand rhapsody bar -ballroom and social dancing until 1am (with occasional hilarious adult games or dance hows between bands sessions) ricks piano bar - fantastic pianist/singer doing easy listinening rock a round the clock bar - live bands and shows lik abba and beatles wien wien bar - classic duo pool deck -regular late night party events (white night party is something special) disco on deck 4 from midnight (for the clubbers) cabin - clean and well presented overall a fantastic cruise ,great value we where also very lucky to meet some wonderfull people on our dinner table (margerat and lynn from scotland and norman and margerat from kent) Read Less
Sail Date May 2017
It was my birthday present from my husband so we chose a week long Meditteranean cruise! Brilliant from start to finish. The food was amazing, our cabin steward (John) was extremely efficient, and our waiter (Vincent Madavana) was ... Read More
It was my birthday present from my husband so we chose a week long Meditteranean cruise! Brilliant from start to finish. The food was amazing, our cabin steward (John) was extremely efficient, and our waiter (Vincent Madavana) was excellent! We found all the staff very friendly, nothing too much trouble. Could have stayed aboard when the cruise finished and done it all over again!!! We could not have found fault with anything, although we would have liked to have at least one bar where there was no dancing just music playing, as each bar there was there seemed to be dancing all the time (either ballroom or latin (not good if you don't know the dances, or don't want to dance, just to relax. All in all, really enjoyed the surroundings, the Jacuzzi and pool were also great to use, really did not want to come home. We boarded ship in Marseille where we stayed overnight at the Hotel Hermes which is a very good hotel in the old port, this is a lovely place in itself to visit, the rest of our visits included Barcelona, Valencia; Cagliari, Civitavecchia, and Savone; all of which were marvellous, the highlight of our trip being Rome! Will definitely go on another cruise! Read Less
Sail Date March 2017
This is an 8 day cruise with three ( 2 consecutive ) sea days. I don't know why the crew insisted on keeping the lido pool roof closed during all sea days (despite of sunshine and 27oC) creating an awful combination of food smell ... Read More
This is an 8 day cruise with three ( 2 consecutive ) sea days. I don't know why the crew insisted on keeping the lido pool roof closed during all sea days (despite of sunshine and 27oC) creating an awful combination of food smell + pool chlorine + workout sweat, and isolating the others decks (10 and 11) from all the pool parties and contests. Nobody in our party of 22 wanted to go there. The lido buffet has insuficient lines for all the crowd on sea days, and many lines are permanently closed. Water machine on lido never had ice. No pizza, no ice cream or sandwiches on lido. No fruit juice machines after 11 AM. After 22:30h, it is very difficult to find food, there is only one line open at a time by night. By the way, some of the Costa Cruise Line policies are not kind: no free tap water during dinner, no laundries, no towel huts on pool. On the other hand, I saw top theater shows, entertainment staff is very good and guest services solved all my issues quickly. Read Less
Sail Date February 2017
During the dates of 20-28 January 2012, I had a perfect experience aboard the Carnival Dream, for a 7-day Western Caribbean Cruise. Everything was spot-on, to include: dining, public rooms, the cabin, entertainment, value for money, and ... Read More
During the dates of 20-28 January 2012, I had a perfect experience aboard the Carnival Dream, for a 7-day Western Caribbean Cruise. Everything was spot-on, to include: dining, public rooms, the cabin, entertainment, value for money, and the service. I attempted to replicate this experience for my young-adult daughter’s college graduation present. I took leave from the Army and my daughter took leave from her new job. We traveled from the United States to Argentina to port. Our experience was traumatic, awful, perplexing, and cost approximately $10,000. If it was a great experience-awesome! However, I need to block out this terrible experience. Overall: Four of approximately 3,000 passengers spoke English. My daughter and I were two of those four. The remaining passengers were from Argentina or Brazil. All onboard and excursion activities were in Italian, Spanish, and Portuguese. Due to the low amount of English speaking passengers-no translators were available. We were ok in the beginning, as our strategy was to adapt and overcome. Dining: Our assigned seat was at 7:45 p.m., at the New York New York restaurant. Our waiters were excellent, very kind, prompt, and personable. The food was good. The 9th deck Buffet La Paloma equaled a feeding trough. During peak hours, the following was served: focaccia, focaccia with tomato sauce, and finger sandwiches. I think they served in this manner trying to ration the lunchmeat and cheese because that was the main fare during all 3 meals and open-for business-times. Seating did not exist. Children and adults pushing, shoving, kids sitting on the food and beverage bars, tables never had an opportunity to be cleaned. The food trough was, “Survival of the Fittest.” My daughter and I sat on the stairs leading to the cabins twice-as there was no place to sit in the Paloma. The staff could not keep up. PUBLIC ROOMS: This ship had 3 very small swimming pools and one water slide. All were saturated with mostly children and some adults. The same goes for the 3 hot-tubs. My daughter and I deemed them as cesspools. Children were running through the halls at all hours-screaming, blowing whistles…… There was no escape from screaming children. CABIN: We paid for a porthole room. Good space, however-the shower flooded the entire bathroom every time. Our stateroom attendant said, “If there are any problems, the toilets usually don’t flush.” However, he did an awesome job keeping up our room and providing towels so we could wipe up the floods. ENTERTAINMENT: It was limited because of the language barrier. I have never played so many games of cards in a short period of time in my life-in the cabin. VALUE FOR MONEY: Terrible. SERVICE: The staff was trying so hard with what they had. Our New York New York guys were great, and so was the stateroom attendant. One Senior Guest Service Attendant was our English lifeline. She offered her phone number and was scheduled for availability for one hour twice a-day. She also ensured we got to the right place at the right time concerning our shore excursions. STRANDED: At 7:00 p.m., the ship was scheduled to depart Montevideo, Uruguay. At 9:00 p.m., the passengers received an announcement that said, “Attention please, we are currently delayed from leaving the port because of weather. We will provide an update to you in approximately 3 hours.” That’s understandable. The next morning at 9:00 a.m. we were still there and had received no announcements. The stateroom staff went about their duties, but also did not know the update. When the announcements finally did occur, they were never in English. We tracked down our lifeline for updates. She told us, “You have to vacate your cabin at 2:00p.m., and the cruise line will assist in making new return arrangements for you at their expense.” While we waited, I tried to use my cruise card to access ship computers for internet so I could change our travel arrangements myself. The cards had been shut off. I was at the mercy of the ship. We were incarcerated. My daughter and I hunkered down in a corner. The 3,000 passengers were corralled to New York New York and the 9th deck food hell. Some passengers were handicapped and could not maneuver the crowd. Both locations had overwhelmed the staff. I was able to bring back several plates from New York New York. The waitress tried to tell me, “You can’t bring food in here (our campsite) several times. I disregarded and shared the plates with those around us. The passengers were becoming riled. I got back in line to check with our English speaking lifeline (2 hours). She said, “The cruise is not liable because of weather. I will help you find new tickets to purchase.” That price would have been $5,000 again. I said, “I am not paying for new tickets!” She told me to cut to the front of the other customer service line with approximately 300 irate passengers screaming and waving their arms. I said, “I can’t cut that line-they will kill me!” I need you to take me to the front!” She did. She took me to a computer and a phone behind the counter. I was able to change our tickets without extra charge. THE RIOT: Passengers had color-coded luggage tags that determined our order of disembarkation. The increments were supposed to begin departing at 8:30 p.m. Staging was in the theater. Now, passengers were beginning to riot and protest. One lady started this on the stage by chanting and screaming. Others were joining her and a petition was circulating the population. Staff and the 3 available security officers tried to intervene, but left. My daughter and I decided things were getting out of hand and we needed to find our lifeline. We found her with the other English speaking couple. She guided us to an alternate route that allowed us to depart with minimal confrontation. People were becoming physically aggressive. The last increment of passengers was scheduled to depart at 11:00 p.m. BOTTOM LINE: The passengers and staff of this cruise knew we were supposed to disembark on time so that a new group of passengers could board. The dollar was the bottom line. The Costa Pacifica strategy: contain current passengers to allow preparation for next group of passengers to expedite a further money-making opportunity. There is a line between making money and treating people humanely. I have been a loyal customer as I shared my original positive experience with so many people. I am both bothered and concerned by my and my daughter’s awful experience. I don’t think I could trust another cruise again. Read Less
Sail Date January 2017
HI! I would like to tell you about my last experience on the Costa Pacifica, we sailed on December 28th 2016 and got back on January 5th 2017. I travel a lot on cruises, and this was the worst cruise ever! From the beginning they are not ... Read More
HI! I would like to tell you about my last experience on the Costa Pacifica, we sailed on December 28th 2016 and got back on January 5th 2017. I travel a lot on cruises, and this was the worst cruise ever! From the beginning they are not organized, you have to wait hours everywhere. The buffet is the worst, bad food, poorly served, few amount of it at the Important hours so they ran out of it and people complain, the buffet is always dirty and the tables are always full of leftovers and dirty. Few waiters so if you need anything you have to wait. They charge for everything, the only beverage you have without paying is water! Not ice tea or juices, that if you can find a proper glass! If you go to the restaurant they don't offer a glass of water! You have to pay!! Unbelievable! The desserts suck and they don't have ice cream, only if you pay of course!!! lot of broken bones, people slipped all the time because the pool area remained always wet, they give you one pool towel, you only have a replacement if you ask your cabin waiter, so if you swim you have to remain with your wet towel all the time, really, really they don't care about the customer's need, for me this is a 2 stars ship, but they charge you as if they were a 4 stars ship, I travelled with Norwegian, Princess, Celebrity and Royal Caribbean, and I assure you this is the worst, I will never be on a Costa ship again. Another item would be the Shore Excursions, my dear fellows they suck!!!! I would do advise you to be very careful because they provide a very poor service, see if you can go on your own. Read Less
Sail Date December 2016
We chose this cruise for the itinerary and we were not disappointed. We enjoyed every port of call, stunning scenery combined with history and beautiful buildings. The Costa Pacifica was a lovely ship with lots to offer. We dined in the ... Read More
We chose this cruise for the itinerary and we were not disappointed. We enjoyed every port of call, stunning scenery combined with history and beautiful buildings. The Costa Pacifica was a lovely ship with lots to offer. We dined in the Blue Moon restaurant and the food was excellent as was the waiter service. We had a fantastic wine waiter called Herberton who was excellent at his job. We watched all the dance shows in the theatre and the lounge bar, the Afro Arimba dance productions were brilliant. Also in the lounge bar every night was a great band called Cherry Cool and a marvellous lounge singer called Paulo. Our cabin was very well equipped and kept nine and clean all the time. The tour desk was very organised and helpful and if there was a queue you could book online at one of the terminals dotted around the ship and in some cabins on the tv. All in all it was an excellent cruise! PS We used Suntransfers to get to and from the airport, excellent service. Read Less
Sail Date August 2016
We chose this voyage because the timing allowed us to complete an earlier Princess cruise; spend a week driving the northern lake region of Italy; pick up this cruise, and then put us in position to cruise back to the States. (We were ... Read More
We chose this voyage because the timing allowed us to complete an earlier Princess cruise; spend a week driving the northern lake region of Italy; pick up this cruise, and then put us in position to cruise back to the States. (We were celebrating our 60th anniversary/80th birthdays...while we both were still standing.) We've traveled Costa previously. Costa Cruise Line may not be for everyone; it has been good for/to us. For whatever reason, some travel agents will not book you on Costa. If you find this to be the case and you really like your agent, book the cruise yourself and having done that, transfer the booking to your travel agent. Failing that, book the cruise yourself and forget the agent. Costa, in Europe, caters to typically not less than 6 nationalities aboard the ship. Your announcements are therefore (typically) in 6 different languages! Italian, German, Spanish, French, Portuguese, and English. With the increase in Asian tourists, do not be surprised if additional groups are catered to. The preceding isn't bad, it just "is". Since the groups mentioned are on board, the ship's tours are offered in the respective language. That's the good news. The bad new if not enough people of a group book the tour; the tour is cancelled. The option is to join another group's "language" tour. The tour office is well organized and joining the correct tour is typically a non-event. Regarding dining room seating, somehow you are seated with a group that speaks your language. The food is OK. Formal nights are a farce (at least on this cruise). Tennis shorts and sweater around the neck was allowed. Entertainment was generally good+. The "My Way" dining room is less crowded since the majority of guests opt for the NY one. Service was fine in the dining room. Their main floor show is excellent with good cast. The other shows are good/typical. As with all cruises, there are daily events throughout the day such as lectures/demonstrations/movies and such. Their Internet room is fine. There are also stores in which to shop and naturally a Casino. Their "front desk" will change money (U.S./Euro/Pounds) which is important since you'll need $20 in pounds if you are going on a tour in Britain and plan to snack/have coffee. If Costa is going at the time you want to go; to the place(s) you want to go...the go with Costa...if nothing else, the price will be right! Read Less
Sail Date May 2016
I'm sorry to have to write this and perhaps add to Costas problems, however I believe people should be able to make an informed decision. We went on this cruise with no prior views on the changes Costa has made in recent months. On ... Read More
I'm sorry to have to write this and perhaps add to Costas problems, however I believe people should be able to make an informed decision. We went on this cruise with no prior views on the changes Costa has made in recent months. On the good side we booked directly with costa UK and got a good bargain for a premium balcony cabin. if I had paid any more I would probably be more scathing in this review. Embarcation was a shambles. Rome was not the main port for embarcation, but i still ended having to queue in 4 different wrong lines after being directed by costa staff. All costa seemed to be interested in was to sell the all inclusive beverage package, which compared to other lines seems to be a good deal. This being the case, there was only water available during breakfast, lunch and afternoon tea. Tea and coffee was only available at breakfast time and during afternoon tea. Any other time it had to be purchased. Unless you had purchased the package or had the USA water exemption, water had to be purchased at dinner. Food at night was good, however if you missed your set dining, the only other option was to pay for food. Don't know what happened if you were on a costa excursion and came back after your seating time however. Lunch was varied, but with the same choices every day. Breakfast was diabolical. If you wanted anything either than a continental breakfast, the dining room was an option serving "International" fare. This was wait served And consisted of a full English - bacon, eggs, terrible brownish coloured beans etc., if for example you did not want eggs, this was not an option - you always had to have the lot as it was a preset plate. A Belgian breakfast - waffle and synthetic cream, an AMerican breakfast - pancakes and maple syrup and I can't remember what else as after the second day of trying to queue, and it was a long queue, I lost the will and kept to the buffets at the Lido. These were the same every day, nothing varied whatsoever, but you could get tea, coffee, water and concentrated fruit juices -until they turned the machines off. Entertainment was dire. Ok if you liked to hear the same Italian songs sung by different singers. There were good acts, one female singer, one male singer, an illusionist that was good but there was a lot of walking and prancing about, a variety show that was saved by a man using members of the audience and proceeding to pick their pockets. The dancers were average and unfortunately they put a show on every other day. There was major uncertainty about the itinerary, one of the stops was Ashdod, but this was cancelled. We were notified at embarkation therefore had no time to rearrange any private tours. Seems ironic that they could email me to remind me to book costa tours and the beverage package but not about things like rescheduling stops. At nine o clock when we were having dinner, either the day prior to a sea day, or the day before, the stop, I'm sorry I can't remember, but the port of Crete was cancelled due to industrial action at the port and was replaced with santorini. All in all the cruise was turning into a mystery tour! We had no choice but to book a costa tour for a full day in Galilee on the 7th November, but this was excellent due to the guide. We also had a wonderful meal at a hotel, which to be honest was the best meal we had all trip. They took our passports off us at embarkation and kept them until we got to Isreal despite us requesting them back for when we went ashore. We asked what would happen if we missed the ship at one of the ports, we were told that our costa card would be sufficient. I can just imagine how that would go down if we tried to book an airline ticket! The queue to get the passport back was incredible. All in all any arrangement by costa was shambolic, but no one seemed to care. I talked to several people who, for them, this was their first cruise, and have stated that they will never cruise again. Shame, as it's a wonderful experience. The entertainment staff in general were noisy, shouting even when they had microphones. One good thing though was if you liked ballroom dancing, they did actively encourage it with lessons on Deck and dance partners in the evening. This seemed to be enjoyed by a lot of people. If you want a library book - forget it, take your own. If you want games, unless you booked them out early you had no chance. All in all we have cruised with costa 4 times now, and this will be the last unless they get their act together. Read Less
Sail Date October 2015
This was a first time cruise for myself and my family. I was a it dubious of cruising and quite anxious to be truthful. We did encounter a problem when we first went to the airport to check-in as we had no allocation of bags and we had to ... Read More
This was a first time cruise for myself and my family. I was a it dubious of cruising and quite anxious to be truthful. We did encounter a problem when we first went to the airport to check-in as we had no allocation of bags and we had to pay for the 3 pieces of luggage. This was quickly sorted out when we arrived on board ship (it was a problem with KLM and not Costa). Our cabin was an exterior with a porthole, it was a very decent size with plenty of storage space, I've had smaller in hotels! The cabin were cleaned three times a day and were kept spotless. Even though the cruise was fully booked it never felt overly busy. Yes we had a short queue sometimes for the buffet service but it always moved along smoothly. The meals in the New Yor New York restaurant were outstanding and the two waiters at our table were more than helpful, even for my fussy eating 15 year old son. We went on two excursions, one in Lithuania and a two day excursion in St Petersburg. On both the excursion ladies were very knowledgeable of their tour and also added some of their own interesting facts. It was a lot of walking but then again we enjoy this (it also worked off some of the calories that we had consumed). We only went to 5 evening shows in the theatre and 3 of them were the singing an dancing shows and we were all blown away with the standard of the dancers in these shows, with slick quick changes and smiles on their faces they certainly entertained us. My only criticism would be that the shuttle bus should be a free service and that coffee/tea/water should be available all day. Overall though we had a great cruise, lovely weather and the Baltics is such a fascinating area of the world. Read Less
Sail Date August 2015
I traveled with my wife and 2 children (aged 9 and 12) to Kiel to for our cruise on board the Costa Pacifica from August 5 to 16. The embarkation process took a couple of hours. We boarded the ship and found our way to our inside cabin. ... Read More
I traveled with my wife and 2 children (aged 9 and 12) to Kiel to for our cruise on board the Costa Pacifica from August 5 to 16. The embarkation process took a couple of hours. We boarded the ship and found our way to our inside cabin. Since we had been on board the sister ship Favolosa in 2014, we were familiar with the ship's layout. The cabin was adequate and later found that our cabin steward Rodalyn did a good job of keeping it clean. I had chosen this ship for the itinerary and because it had a covered pool- a must for my children in case of bad weather. We dined in the New York New York restaurant. The dinners were very good- although the food took a lot of time to be served. The shows in the Stardust theater were average to good- two (the duos circus and the acrobatic shows) were excellent. The tenor was excellent as well. The ship has two covered pools and 1 outside pool. The covered pools were great for my children who enjoyed swimming almost every day- even for 2 hours after we came back from an excursion. However, the main heated pool on Lido Calypso had water that was treated with very powerful chemicals which made almost every one's eyes burn. I suspect that they used a lot of chemicals instead of changing the water. The buffet lunches were as expected- good and crowded, and we never ran out of food. The animation team, specially the Brazilian dance instructor Brenier was great. We were very happy with the cities we visited. St. Petersburg was really great, so was Gdansk. My main issue with the Pacifica was that of cleanliness. 1-The public lavatories near the pools did not have automatic doors or even water taps that turn on and off automatically like you find in every major airport on in good restaurants. This meant that 3000 people were touching the same doors and turning on and off the same taps after using the WC- a sure recipe for transmitting germs. 2- The dishes and plastic cups in the buffet area were never really clean. They were always wet and you always felt that they were just rinsed hastily and put back into use. The disembarkation process was very smooth. The cities we visited were so great that we set aside our concerns. However, I would hesitate to recommend this specific Costa ship. Read Less
Sail Date August 2015
Had wonderful cruise from Buenos Aires to Savona, Italy.we are very seasoned cruisers and after reading some reviews a little worried no need to be, lovely clean ship inside and out! Food ranged from good to excellent,starters could have ... Read More
Had wonderful cruise from Buenos Aires to Savona, Italy.we are very seasoned cruisers and after reading some reviews a little worried no need to be, lovely clean ship inside and out! Food ranged from good to excellent,starters could have been main course .in 3 weeks the evening menu was never repeated, the service was probably some of the best and friendliest we have had in 16 cruises and the entertainment in the bar lounges and theatre was also really good and once again in the theatre different show every night of 3 weeks,we particularly enjoyed Georgio pianist usually in Ricks bar.they even held a small cocktail party for the English mothers on mothering Sunday, there were only 22 of us ,cruisedwith british company on that day couple of years ago and they did nothing.and that would be my only moan,there were just a few English speaking,1200 Argentinians on board,but we enjoyed all the different nationalities and got used to multilingual announcements and fun at the quizzes,we joined 2 lovely Mexican ladies as a team.would have no hesitation to book with Costa again,great value. Read Less
Sail Date March 2015
Costa Cruises is really awfull. I have never experienced such a bad taste, bad service, bad food, bad acomodations and very bad common areas. I have done a lot of cruises including the "high end" like Silversea but also the ... Read More
Costa Cruises is really awfull. I have never experienced such a bad taste, bad service, bad food, bad acomodations and very bad common areas. I have done a lot of cruises including the "high end" like Silversea but also the "standard" ones like Royal Caribbean, Celebrity, etc., which by the way they are also going down all the way in terms of quality and service; and ironically Costa costs as much as the other "standard" lines; but Costa could be compare with a one stra hotel or less. They are in this business just for the money. When you take a cruise you know you will be at their will for the time of your trip but Costa has cross the line between being at their will and trying to squeeze you with the most esential needs, not of a traveller but as a human being. The line doesn't even let you have drinking water for free in your room or in the restaurants, you have to pay for it; the bathroom in your cabin is more than essential. No shampoo, no conditioner, no body lotion (bring yours as lots of bottled water) and the cabin is so untasteful with also the more essential amenities that you feel like in a YMCA accomodation. Saying that so, imagine what happens on the rest of the ship: lines everywhere, bad service and even very angry personal doing guest services everywhere, even in the areas where you have to pay extra to get a relative decent service like the spa. The food is awful, the venues are imposible to be there, the pool area is horrible and you cannot find a place anywhere just, but just to sit down to do anything. So why pay 1700 USD per person for a trip that you are not going to even enjoy but also you would not be able to use the facilities or eat decently. So if you think "what the heck I'll give Costa a try", please don't do it even if the ports are going to be the most wonderfull ones in your life: just stay at home. Oh! and by the way, they change the itinerary of the journey with anticipation wirhout making any kind of notice to the passengers. I had already arrange some private excursions in the ports and because of the change of ports and dates I lost 2,000 USD (a family of 5) and they just said "that is not our problem, we can change the itineraries as we wish or need"; this was said literally to me by the guest relations manager. Read Less
Sail Date December 2014
We saw 9 countries in ten days and the sites were fabulous! The price for the 4 of us including taxes and port fees was $2170. The ship was clean and heavily decorated in a tacky manner. This is our 3rd cruise with Costa so we knew what we ... Read More
We saw 9 countries in ten days and the sites were fabulous! The price for the 4 of us including taxes and port fees was $2170. The ship was clean and heavily decorated in a tacky manner. This is our 3rd cruise with Costa so we knew what we were getting and what we would never get with them. The only reason we travel with them is because they drop their price so dramatically in the US market when the ship isn't filled within a month of departure. We met at least 6 other American families all of whom booked last minute when the price dropped. Most of these families were in the military stationed in Germany. We embarked at 4:45 for a 7:00 PM departure. We were handed a flyer explaining that we had missed the life boat drill and would need to attend the 6:40 PM life boat drill which was problematic as we had the 1st dinner seating at 6:00 PM. (There is an as you wish time dining but you have to book a suite to be entitled to that.) We arrived at the dinner before they opened the doors in hopes that we could place our order and leave to attend the life boat drill. We had to carry our life vest to dinner. There is no alternative free (ha ha) dining opportunity with Costa other than pizza. If you miss dinner than you are eating pizza or paying to eat at their gourmet restaurant. There is no gentile guidance to your table. It is a free for all to fine your table once the doors are open. Our drink order was promptly taken. We were informed that no water would be served at the table unless we purchased it, and that we could be served hot tea but not iced tea unless we paid for it. After getting approval from someone the waiter agreed to bring us ice to put in the hot tea. Of course, we do not get the tea until approximately 30 minutes later and the ice comes long after that, but most disturbing is that our food order is not taken until 6:40 the same time our life boat drill is to take place. As a result, we miss the first 5 minutes of the life boat drill so we are told we must come back early from the port the next day to attend the drill. I ask if they can allow us to watch it later that night and I am informed, "no, I must come back the next day". We get the first course sometime after 7:00 PM. At 7:55 we are served desert and the Maitre De comes by at 8:00 PM asking us to leave. We finish desert by 8:05 and in an effort to accommodate the Maitre De we ask to take the hot tea with us to finish it away from the dining room. The waiter says that is not allowed. I ask him to get the Maitre De. The Maitre De comes and accuses me of being later for dinner because he has seen me walk through the restaurant carrying the vest. When I try to explain to him what he saw he refuses to listen to me and accuses me of lying to him. I can't believe that this man has accused me of lying to him so I go down to customer service to complain. They take down the information, but I have to go back to get his name. This Maitre De sees me and covers his name tag. When he asks what he could do for me, I explain that I would like to know his name. He refuses to give it to me. I go back to customer service and repeat all of this. Customer service promises to get back with me the next day. I wait until about 10:00 PM the next day and inquire why they have not gotten back with me. They say that another Maitre De should have talked with me at dinner that night. They promise to check up on it. The next night I get another assistant Maitre De explaining that the other assistant had had a bad day, and they gave me a bottle of wine. I never see the Maitre De in charge. This kind of treatment would never occur at their sister Holland America. They leave only one ice machine on in the buffet when they have pizza service. If that machine is out of ice which occurs frequently, the wait staff will tell you that there is no other way to get ice until you demand that they get it for you. The meat and seafood are very low quality, and they try to conceal this by drenching it in olive oil. Breakfast is also heavy on the oil. They apparently do not wash the duvet during your cruise as my 14 year old son was frequently bringing back food and spilling it on the duvet and the duvet was flipped and altered to show less spills, but it was never washed. Having said all of this, my biggest aggravation with Costa is their misinformation and lack of information about the ports of call. The English speaking representative did not post hours of availability until the cruise was half over. Costa had a shuttle at each of the ports with the exception of St. Petersburg. The shuttle was always more expensive than a taxis for a party of 4 and often more expense than a taxis for a party of 2. I was told by customer service that there was no train service at the Gdynia port. Thanks to Cruise Critic I knew otherwise. I can't begin to count the number of times that I was told by Costa that if I didn't take their excursion that Russia would not let me exist the ship since I had no Russian Visa. Again, thanks to Cruise Critic I knew this was not the case. You will receive no information at all from Costa about any of the ports of call other than their excursion advertisements. Again, to save money the hot tub is cool and the pool is cold. I have an 8 year old and there were many other children on this cruise. Costa refuses to allow children in the hot tub with their parents. The pool is so cold that parents and many kids do not want to go in it so pool time is not pleasant if you have children. If you are expecting this to be a lovely cruising experience than you will be greatly disappointed. If you wait until one month or less out and you see that the price has plummeted and you are only looking for this cruise to be transportation and a floating hotel albeit with bad food then it is a worthwhile experience. Come fully knowledgeable about your ports of call and a low expectation of service and food.   Read Less
Sail Date June 2014
Our main objective was to see certain ports/sites & this ship did that. We looked @ Costa as a floating hotel. For this reason we were satisfied. If I were choosing for just a 'cruise experience' I'd try another ... Read More
Our main objective was to see certain ports/sites & this ship did that. We looked @ Costa as a floating hotel. For this reason we were satisfied. If I were choosing for just a 'cruise experience' I'd try another line/ship. Embark, very easy. Cabin 6391 wonderful. Loads of storage. Triple rm (we had our teen daughter) cabin layout well thought out, veranda was really a plus, used it a lot- it was nice w/ a coffee and sweater & actually was warm in the sun. Ports of call/excursions all went smoothly. Used Costa for all 6 excursions and they all were very very good & none were cancelled! We even had luck on Good Friday & Easter Sunday w/ Costa's excursions & it was high holy week (Easter). Because we wanted to see these ports this was very important to us. The cruise was just a means to that end. We had the all inclusive. It was worth it, we ordered drinks upon returning from tours, before, during, and after dinner. Liked the concept and it was a decent value. Our daughter had the under 21 card, as well. It does get old having to sign for each round, and they are slow at all the bars, which is frustrating. But still recommend. The entertainment team is hardworking, but in the end they're typical resort type shows and only so-so. The theatre they perform in is top notch in every aspect. The seating, lighting, & sound system are very professional. The restaurants/dining ranges from below average to slightly above. We had the 2nd seating/ table for 3 in 'My Way' the wait staff is average, food average, experience average. Nothing stood out as great or horrible. Rolls were very hard, portions average to small however you have several courses. Sometimes items out of the several courses never showed up? The beverage man was slow to refill wine, it all was average. Lunch was probably better. We only had one sit down lunch in 'New York' it was quite good. Pasta is very good on this ship. Most time we were away till about 3:30 so we'd just hit the bbq grill or pizza place for a late lunch. They were both above average. My biggest complaint w/ food on this ship is there is no option if you don't want to wait till 9 p.m. to eat dinner except for a small pizza area. That just doesn't seem right. I feel there should be a buffet for dinner if you don't want to do the sit down 2 hour dinner seating. Sometimes you just want a nice quick buffet (not just pizza). This should be addressed by Costa! We had rm service once it was limited, but good. I do believe we were supposed to be charged as we were only a B1 but we weren't. Ease of disembark was good. We had a very early flight out of Barcelona @ 11:40 a.m. People on this board told me I was crazy to cut it so close, but we had no choice and in the end it was perfect. Went like clockwork. Docked @ 9 a.m. received our Passports @ 9:25 hopped into taxi @ 9:30 checked into the airport @ 10 a.m. with time to spare. I need to add we 'self debarked' and carried our own baggage. We travel extremely light and only do carry on and a tote each. After lots of travel we've learned to pack super strategically. We had an outfit each cleaned by Costa while on board. Much better than overpacking and being a pack mule!! I realize we were lucky and wouldn't want to do that again! Too stressful, but it was all good and we lucked out! So, all in all it was a wonderful family European trip experience! We saw sites we'd read about all of our lives so it was much more than a cruise for us. The Costa experience was above average, the excursions very good, the price was right. Yes, Costa nickels and dimes you - i.e. we made the mistake of thinking the chocolate bar was part of our cruise after 3 bites we were told to sign for $4Euro?? Also, we were told our coffees were part of the extra all inclusive we purchased and sometimes they were and sometimes they charged (at which time we just said no). They have strange rules....No champagne only prosecco (sp?) at some bars, then Asti at others and vice versa. Lots of tricky rules we just rolled w/ it. But I can see where it would get under some peoples skin! We lucked out as there were enough English speaking peeps going on excursions. However sometimes they'd merge English w/ French and the guide spoke in both languages. This didn't bother us and added to the experience. Plus our daughter speaks some French. Most people on the ship in order we observed were, Italians, Germans, French, other Europeans, followed by English. We were the minority, but that too made it more unique. I found the workers (mostly from Indonesia) to be hard workers, not very happy, and a little robotic. I made an effort to look any worker in the eye and greet them. It helps slightly. Moral is average. The Animation team is more happy - it's their job after all. Laura was wonderful as our English Advisor. She seems very happy in her position. The ship shops were disappointing. I forgot my bathing suit and they didn't sell them?? On a cruise ship? So then I decided to buy shorts and just use them as trunks and no shorts either?? Odd. I am still processing our experience, but will answer any questions. Try to make it to Italian night, the waiters put on a fun show! Don't miss seeing some of the little hidden rms, i.e. the chapel, library, sports bar, upper deck that you take the steps too, top deck overlooking the elevators. Just go w/ an open mind and you'll have fun! Read Less
Sail Date March 2013
This very experienced flight attendant and equally experienced cruiser gave Costa a try. Verdict? Never again. NEVER. It's almost enough to make me, and my family (husband, son, mother, stepfather, stepsons, their wives) stop ... Read More
This very experienced flight attendant and equally experienced cruiser gave Costa a try. Verdict? Never again. NEVER. It's almost enough to make me, and my family (husband, son, mother, stepfather, stepsons, their wives) stop cruising altogether. There were good things, but even those things were tinged with the negative. The Paraguayos, a duo singing and playing harp and guitar, were wonderful. But when I approached the stage during a break and offered money for a CD, the young man disappeared as if he did not want to be seen accepting cash for it. (Just as a steward seemed afraid to take a cash tip extended the evening before disembarkation, literally looking around to see if the exchange had been witnessed.) I opened his guitar case and put the money inside. My husband spent his 72nd birthday traveling across the Atlantic to Barcelona for the cruise; on our first night on board the ship the servers brought him a lovely cake, which we shared with the others near our table. I had mentioned his birthday in a phone call I made to Costa immediately after booking through our travel agent. The Costa agent seemed, in fact, rather agitated at the request that his birthday be recognized and, in fact, quibbled with me over the fact that the first day of the cruise (Dec. 18) was not the exact date of my husband's birthday (Dec. 17)! So I was more surprised than he was when the cake came. Room service is an extra charge per person, and it's hardly cheap and includes gratuities. The steam room and spa hot tub are "private" and for a very steep extra charge. The only spa area truly open to all cruisers is a small dry sauna in each locker room. The gym and dry sauna both have signs stating that no one under 16 is allowed; it is stated in several languages. That sign will be ignored -- not only by cruisers (to be expected) but also by staff. because they have clearly NOT been empowered to enforce the ship's rules and, if asked to do so by someone like me who expects the rules to be enforced, will be reluctant to do so for fear of "getting in trouble with the guests." So, a note to all the ladies who like to work out -- boys between 12 and 16 will be wandering around, shamelessly gawking at your body while you exercise. (Witnessed it myself.) Kids of both genders will be goofing around on the machines (using them as if they were on a school playground), making them inaccessible to you and putting themselves at risk for injury, all while the staff pretends not to notice. "I can do nothing," they will say. I know that is what they will say because I DID point out that children were precisely where they were not supposed to be, and that is what I was told. "I can do nothing." Cruisers are allowed to join the cruise at any of the ports (or, at least, several of them), and to end their cruise at any port (or, at least, several of them). So the elevators will be closed to cruisers for a few hours on these days to load/unload these passengers' luggage. You will be expected to take the stairs and to walk the length of the ship to get to your room or other destination. You will hear all announcements in five languages. This includes the repeated announcements pleading with that day's new cruisers to attend the muster drill, and all of the very loud attending emergency signals. It adds to the overall problem of NOISE on the ship. The bus from the ship/dock into Marseilles was 9 euro per person. For our small family of three this was 27 euro, or $36. Other cruise lines we have sailed do not charge at all for a bus ride into town from the dock. The young woman managing the crowd on the dock at Civitavecchia was not only rude; she was providing inaccurate information as to which bus was appropriate for those of us wishing to simply go into town. I have been in Civitavecchia before and I knew better. There is an all-you-can-drink package. My son is 19 and does NOT drink alcohol or coffee; he DOES drink a lot of sodas. But there is only ONE package, and it includes coffee, sodas, beer, wine and liquor, and it is consequently very expensive. There is no package just for sodas. You are also required to purchase a package for everyone in your party if you purchase a package for one person. I presume this is to prevent those who've purchased the package from ordering a drink for everyone at their table. My husband went ahead and purchased a package for all three of us. Therefore, my son paid about $200 for all you can drink sodas for a week; hardly a bargain. I can't say that my husband and I got or money's worth from the package. He is a wine connoisseur so perhaps he did. I can say this -- the better wines aren't included and the waiters (especially at lunch in what is called the "dining room") are happy to interpret your request for white wine as a request for one of the more expensive non-included wines, and to charge you accordingly. This necessitated one unpleasant scene at lunch, but it was just unpleasant enough to be remembered and not to be repeated by the staff on subsequent days. Another caveat: If you are paying by the glass, servers are always there to help sell you another. If your cruise pass has the designation on it indicating that you have purchased the package, well, servers seem nowhere to be found and when they are found, they're pretty slow. In other words -- the ship has gotten your money already, and they are consequently more than happy to leave your glass empty. If you purchase the package, you still must sign a receipt for every drink, even though it is for a zero amount. This means you will feel pressured to tip, even though your drink package will be surcharged with a hefty fee for gratuities. The dining room at lunch is appallingly unpleasant -- loud, rushed, insane, with waiters that seem undertrained and overworked and mismanaged. We were two feet from a long serving station and witnessed multiple near-misses, accidents, spills, and waiters being reprimanded in various languages. A request for an English wine list was repeatedly answered with a wine list in every language BUT English. Several times I ordered a vodka and soda, only to be asked by any number of the waitresses what KIND of soda I wished. I would answer "club soda" and the waitress would become frustrated and continue to ask me, "What KIND of soda?" It was funny once because it seemed like a simple translation problem. But it's also a training problem, and the waitresses' too-apparent frustration with what they considered MY inability to communicate is also a problem. Dining table assignment was a nightmare. Immediately after booking with our travel agent we called Costa to ask a few questions and make a few requests. These included late dining, at a table with just our party of three. We were told that requests were not accepted and that we would be assigned our table and that we would learn our assignment after boarding the ship. We chalked this up to late booking or perhaps to a new cruise line for us, a European line, with perhaps different policies that we should be willing to adapt to. When we were boarded and found that we had been assigned the early dining time, we decided to give it a try the first night. In fact, we were TOLD that we would be giving it a try that first night; no ifs, ands or buts about it. Our dining companions did not show up so we were at a huge table alone, making it difficult to hear each other speak. (Especially because the room is so noisy -- although, we were to discover, not as noisy as other places.) We again sought late dining and were, basically, punished for this request by being changed to late dining AND moved to "My Way." (We had not asked for a change of venue, merely a change of time.) The room seemed more like a large, noisy, too brightly-lit family dining venue with overtired children and overworked/rushed servers. (It was particularly difficult to get wine; perhaps this is explained by my theory above -- namely, that once you have purchased a drinks package, servers are less eager to approach you.) Elegant, quiet, relaxing, sophisticated? Not at all. We again requested to be moved to the original dining room and we were, for our last dinner on the ship. My son, 19 and a very experienced cruiser (Platinum on Royal), visited the dining room for breakfast two mornings and was ignored. He eventually got up and went to the buffet. Entering a boutique one day, almost immediately upon its opening, was very unpleasant. Very. Apparently a staff meeting was being held behind a thin curtain and in full earshot of every shopper in the store. A woman who was apparently conducting the meeting (she spoke English but with a strong European accent of some kind) was accusing her staff of "lying." I heard a diatribe directed against these unseen employees the likes of which I have not heard before. The woman delivering it then stormed out from behind the curtain. I noticed the female employee at the cash register, who had offered to help me, seemed teary-eyed. In a few minutes another woman came in and addressed this weepy young woman as "Tatiana" and asked her to come with her and they walked away. First of all, employees should not be talked to as they were being talked to. And secondly, this kind of meeting should not be held within earshot of guests nor during opening hours of the boutique. Maps and legends are poor and/or in short supply and should be near every elevator and staircase. I do not know that I ever heard an announcement from the captain and I would not have known him were I to see him. Was there a reception? The ship is horribly understaffed. Every employee we spoke with indicated a clear desire to leave the cruise ship industry or to move to another line, even when we did not solicit information about their career path. Wait times were lengthy, no matter what service was needed. Calls to the guest services desk took many tries and long waits on hold. If you decide to address an issue in person, the line will be very lengthy. My husband's parents and grandparents were all born in Sicily and we have traveled widely in the Mediterranean with our son. This cruise showed me a different side of the Italian people (who largely populated the ship's passenger list on our cruise), and, sadly, it's one I don't like. (My husband laughs because he insists he's not Italian, but Sicilian!) But what we saw were large, multi-generational family groups (a joy to see, generally) with little oversight of children. Kids and teens were running at breakneck speed throughout the ship, noisily up and down stateroom halls, on decks, indoor areas (through and past bars and public areas) with no regard for their own or others' safety or comfort or expectation of quiet (in the halls). Once I was walking on deck on a very narrow path between the ends of deck chairs. Along came a young boy at top speed. With no where to dodge he would have to stop and we could gently ease past each other, I thought. Instead he careened toward me, then hopped onto a deck chair and continued his pace, running on the deck chairs. It was VERY dangerous. No parent and no staff member ever tried to stop this kind of thing or discipline the children. I saw older people frightened and nearly injured by children. Moms pushing large strollers would elbow and shoulder their way through crowds and excursions in a way that was very rude and unsafe for all. People speak loudly and repetitively with no regard for the atmosphere of any particularly quiet corner of the ship. They disregard all lines, cutting in front of those of us who respect lines and leaving those of us with better manners at the rear and often empty-handed. It is quite unpleasant to be forced to abandon one's manners on a cruise in order to have your family treated fairly. On a street in a suburb of Rome this kind of behavior can all be quite charming. On a cruise ship, where taking turns and exercising decent manners is important -- not so much. Internet access costs are EXTRAORDINARY and even the employees said so -- 10 euros for one hour of very slow and unreliable service. Our steward was a bright spot. Even then, there were two problems. We put the trash can where we wanted it to be. Every time he entered the room he replaced it to a spot underneath the chair at the vanity. Stewards need to understand that when the passenger moves something -- especially REPEATEDLY -- it's because that's where we want it to be! And normally we send an email prior to our sailing to request bath robes in our room. We didn't have enough time prior to this cruise because we booked so late. When we talked to our steward about getting robes, he made it clear that this might be difficult if not impossible. I believed him. We DID get three bath robes. But should your stewards have to work this hard to please a passenger with such a simple request? (Your sister line, Carnival, provided robes without a request and Royal and Celebrity were more than happy to do so immediately upon request.) The overall atmosphere of the ship is loud, obnoxious and rushed. There is no quiet corner to be found. Trust me, WE LOOKED. Booking a balcony in the Mediterranean in December was a waste of money; it is too cold to enjoy. Coupled with the steep extra charge for room service (we like a balcony for enjoying room service), it was truly a waste. We called in advance to ask about the Playstation area that the ship advertises. We wondered if my 19-year-old son should bring his own console (to save money if consoles cost money to rent). The representative we talked to on the phone didn't know and didn't seem to care to find out. My son didn't bring his console. It turned out that the Playstation area (such as it is) is adjacent to the teen club, and he is too old for the teen club now; the age limit is 17. And, you see, we respect the rules about minimum and maximum ages. This brings me to a very serious issue -- age limits and the behavior of children in certain areas -- and an even MORE serious issue. Bear with me. Your staffmembers wouldn't like it very much if my husband, aged 72, wanted to hang around the toddler area. In fact, I would expect that he and my son and I would all be asked to leave if we wanted to enter the toddler or teen areas of the ship. These areas are designated for passengers of those ages. Your cabin manual states, in the English section: To guarantee all of our guests have an excellent stay while onboard and to ensure the security of your children, we kindly ask you to read the recommendations and age limits specified by Costa Cruises for these programs. In addition, we ask parents to please ensure that children do not run on stairs, on the outside decks and in particular in and around the pool area, which could be wet and therefore slippery. We also kindly remind you that swimming pool areas are not attended by lifeguards and diving is prohibited. Age rules: Fitness Center Children under the age of 16 are not allowed to use the gym. If an instructor is not present in the gym, children between the ages of 16 and 18 may enter only if accompanied by an adult. Jacuzzi Children under the age of 16 are not allowed to use the jacuzzis. In addition to this information in the cabin manual, you have signs posted in prominent places throughout the ship, in all relevant areas, in multiple languages, reiterating these policies. They are hardly unpublicized or secret, and neither your passengers nor your employees are illiterate. I cannot imagine that the cabin manual says something different in Italian, Spanish, French, German, etc. The daily newsletter made no mention of changes to the policies. I repeatedly made calls to the guest services desk (often waiting on hold for far too long, indicating your need for better staffing in that area) and repeatedly stopped staff members near the ADULT pool noting that children, and in once case AN INFANT IN A DIAPER, were in the pool clearly designated for ADULTS. One afternoon the pool designated as ADULT was OVERRUN with children, splashing, jumping, screaming, etc. I RARELY saw a hot tub ("jacuzzi") that did not have children in it, in clear contravention of your stated policies. A few times I saw DIAPERED INFANTS in hot tubs! I shiver with disgust as I type this! The rules says that no one under 16 is to be in a hot tub. PERIOD! At one point I sat down and wrote a letter detailing this problem, and left it at the guest services desk. I received a phone call, in my room, later that day from a young woman (Monica? I can't remember) acknowledging receipt of the letter, telling me it was being passed on to the captain, thanking me for the effort I took to write it, emphasizing that improvements cannot be made without complaints being lodged, assuring me that I was correct in my understanding that the pool was for ADULTS, and promising me that the problem would be rectified. It was NEVER rectified. In fact, the problem became WORSE. When I returned to what I hoped would actually be the ADULT pool, there were even MORE children there. I picked up the sign stating that it was an ADULT pool and began carrying it to the guest services desk. I stopped midway because it was very heavy and simply removed the sign from the slot where it had been slid into the sign. I continued toward the guest services desk. I was stopped by a security guard who wanted to know what the problem was. I told him, crumpled the paper into his hand (because it was as worthless as any trash on the ship) and GAVE UP on believing that your staffmembers were providing me honest, accurate information. I also GAVE UP on enjoying a pool or hot tub in peace, free from fecal material floating in the water from infants in diapers in the ADULT pool and hot tub (ALL of which, according to your policy, are to have no one under 16 in them). I booked a Costa cruise having followed closely the wreck of the Concordia. I figured, as a travel professional myself, that accidents happen to all of our companies, and all of of our companies find ourselves employing folks whose lack of judgment and professionalism mean that they shouldn't be employed at our companies, if anywhere at ALL. As a flight attendant, I learned during my initial training about something called Crew Resource Management. I am re-trained in it every year. CRM calls upon every crew member -- every employee -- to not only feel EMPOWERED to point out and/or correct problems, especially safety and health problems, but makes it clear that they are not only empowered to do so, they are OBLIGATED to do so. Repeatedly on this cruise I was met with this response from employees who admitted that safety and health policies were being violated: "I can do nothing." "I can do NOTHING." "I CAN DO NOTHING." And it seemed to be true. What is perhaps even more galling, perhaps, is to be told by an employee that they can, and will, do something, and that, in fact, they APPRECIATE the fact that I have let them know that there is a problem. And then it is never, ever, ever DONE; the problem is never, ever, ever addressed. It is patronizing; it is condescending; it insults my intelligence; it is frustrating BEYOND BELIEF. If you intend to do NOTHING, to flout your OWN rules and policies, then tell me so. Announce the changes in the daily newsletter. Take down the signs saying "ADULT POOL." Don't tell me that you are going to make sure that the rules are followed, and thank me for letting you know about the problem, and then DO NOTHING. Here is the serious part (as if the health and safety of your passengers could be trumped by anything else): What is going on behind the scenes, where passengers cannot or do not see, in ways which the average passenger would not understand, that will sooner or later affect health and safety, as it did on board the Concordia? If your employees cannot enforce simple, widely publicized safety and health rules aboard the ship, if they are not allowed and even encouraged and hopefully rewarded (rather than punished) for doing so, how on earth can they speak up to the captain and other officers when they see something unsafe? I will not be sailing Costa, nor Carnival (for these same and other reasons) again. If you are unable, or unwilling, to enforce your OWN policies -- not MY policies, but your OWN, and those set by government agencies to which you claim to adhere -- then you have forfeited the right to the trust I must have in you to not only protect my family from the unsavory habits and bad behavior of other passengers but from the vagaries of the ship and of the very sea. If I cannot trust the cleanliness of the pools and hot tubs, the simple and easily maintained sanctity of an adult area, the enforcement of basic rules of safety and behavior in the gym, how can I trust you to follow the rules set out by various government agencies and, shall I say it, COMMON SENSE? How can I trust you to insure even more serious issues of safety? How can I trust that your employees feel comfortable pointing out these more serious issues, if they cannot enforce the most simple of rules? I cannot. I CANNOT. Read Less
Sail Date December 2012
I was a little hesitant to take this cruise due to many negative reviews. I found that many of those were due to the fact that the ship is filled with mostly foreigners. This is true. I personally do not travel to Europe to be with ... Read More
I was a little hesitant to take this cruise due to many negative reviews. I found that many of those were due to the fact that the ship is filled with mostly foreigners. This is true. I personally do not travel to Europe to be with Americans, therefore that did not matter to me; however, it does to many. BTW, I do not speak Italian or French and most people were from Italy or France. I am a foodie. I do not cruise to eat good food. If you want good food, either stay home (if you can cook) or go out to good restaurants. This is not the place for good food. How can you expect great food when you are paying like $400 for six days? However, there is so much food you can always find something that is fine to eat. I have been cruising for 30 years and I looooove my cruises, but not for gourmet food. The ship was beautiful and immaculate. The rooms were perfect and the beds were so comfy. I slept really well over the hum of the engine. There were so many different bars and areas with different types of music playing all over the ship. I spent a couple of late nights in the disco which was so much fun for people of all ages to dance. There is little time to spend in any of the ports. I don't think I would have wanted to spend any more time in Savona or Palermo; however I would have loved to stay in Marseille and Rome. There was a horrible lack of organization getting us off the port in Civitavechia. In order to leave the port, we had to stand on a line for about an hour and a half to board a bus to take us to the entrance to the port. We were not allowed to walk or cab it. By the time we waited for the bus, walked to the train station, took the 1.5 hour train ride into Rome, walked to the metro, took the metro to where we wanted to go (Spanish steps and Trevi fountain), we had about 1.5 hours before we had to turn back. For anyone taking this cruise, I would recommend purchasing one of the expensive packages from the ship. My guess is that they get you off the boat early and onto a private bus and you will have an opportunity to see/do more. It's only about 8 euros to get to Rome. I never imagined waiting so long just to get out of the port. Oh yeah, if you like to drink, the all inclusive drink package is a must! The quality of the liquor, wine and beer was very good. Lots of specialty drinks were included as well. All in all, this is a great ship if you enjoy cruising. Read Less
Sail Date December 2012
Why overall poor service? Easy! The crew don't get any time off during their contracts apart from the odd half day when they don't work and as 'service charge' gets automatically added to your bill, there is no ... Read More
Why overall poor service? Easy! The crew don't get any time off during their contracts apart from the odd half day when they don't work and as 'service charge' gets automatically added to your bill, there is no insentive for the crew to provide a good service. So the customer, the one who pays gets the short straw. On many occasions we had funny looks, 'do you realy want me to serve you?', or just ignored us point blank, or 'it's not my area', and then when we said 'there is no one to serve', they just shrug their shoulders and walk off. I will not go anywhere close to Costa again. You pay a lot of money and get very little for it. It all started with boarding. We went through about 5 checkpoints and not once did someone even say 'Welcome.' When we got onto the ship we had to find our own way to our cabin with no offer of help. Excursions: When we complained about booking a simialr excursion in St Petersburg two days in a row by accident, due to one saying St Peter's Palace and the other Petrovets on the second day, clearly due to their confusing information, they said there is no reason to apologise, it is not their fault. Drinks: Best bit of the cruise is 17 euro a day all incl drinks, as the drinks are very expensive and you get 15% added to all drinks for service, which in most cases came across as hard work and not a pleasure to serve you. Shows: Compared to Thomson and MSC, not great and we skipped a few. The Las Vegas magician was very Magic 101 and not wow at all. Entertainment: Apart from introducing the shows in the evening, the Cruise Director was no where to be seen compared ot other cruises and maybe reason for low take-up of some of the activities. Food: OK, very 3 star. Website: Very poor and struggled to book excursions in advance and no response to e-mails. Chamber maid: FANTASTIC! Overall OK, but never again. Read Less
Sail Date August 2012
I looked forward to this cruise for a very long time - and now it is over since a few months! But it was a very good cruise experience. The Costa Pacifica is in a well condition, also the staff was neat - for example at the guest ... Read More
I looked forward to this cruise for a very long time - and now it is over since a few months! But it was a very good cruise experience. The Costa Pacifica is in a well condition, also the staff was neat - for example at the guest service center, everyone could help the passengers and of course - some italian women were beautiful. :-) Our waiters in the main restaurant were funny and they did a good job. We also liked the dinner in the main restaurant "My Way", also the buffets were good at lunchtime - every day another kind of food. But the breakfast could have been more attractive... The service aboard the ship has been quite good. The animation aboard has been very good - very funny and creative, for example, I loved the quiz shows!!! The ship has facilities for nearly everyone - a huge theatre, a lot of deck space, three pools (sadly two covered my a sliding roof - it was closed for the whole cruise), a kids corner, and so on... The itinerary was very interesting: Beautiful Shetland-Islands, awesome icelandic landscape, icy Spitsbergen and impressing Norway with blue sky and sushine at the North cape! Great. So all in all we had a great cruise experience with nearly no hints and complaints Read Less
Sail Date July 2012
Costa Pacifica Ratings
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