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2 Costa neoRiviera Europe - Western Mediterranean Cruise Reviews

We were not sure what to expect as this was our 14th cruise but first with Costa. Previous cruises were with Celebrity, Royal Caribbean, Holland America and Norwegian. We selected this cruise because of the itinerary and ports of call. ... Read More
We were not sure what to expect as this was our 14th cruise but first with Costa. Previous cruises were with Celebrity, Royal Caribbean, Holland America and Norwegian. We selected this cruise because of the itinerary and ports of call. I had read previous reports and fortunately did not base our decision on these reviews. The cabins were spacious (for a cruise ship) and spotlessly clean. We had the option of having the room made up once or twice a day and selected twice a day. Previous reports talked about the rudeness of other passengers and the pushing and shoving. We never experienced any of this. We did not encounter any other English passengers but all the crew spoke English. If you are English speaking and you are looking to socialize with other guests, this will not be the cruise for you. The crew were AMAZING! They went out of their way to help make our experience memorable. We ate in the dining room 4 out of the 7 nights. There was pasta on the menu each night, so even if we didn't like the featured choices, we could always get a good plate of spaghetti! Because of the late departure on 2 of the nights, we ate ashore. The entertainment was varied and there were multiple dancing venues. I can highly recommend the NeoRiviera. Read Less
Sail Date June 2017
After touring Genoa, we took our pre-booked Costa shuttle bus outside the Genoa main train station on Sept. 1, 13:00 to Savona pier. With only 1,100+ passengers this time, the transfer & check-in process ran well. We entered our cabin ... Read More
After touring Genoa, we took our pre-booked Costa shuttle bus outside the Genoa main train station on Sept. 1, 13:00 to Savona pier. With only 1,100+ passengers this time, the transfer & check-in process ran well. We entered our cabin at 16:30. We were on the premium outside cabin. It has no space for a small table but enough to get by. Our 2 twin-sized mattresses can't seems to pull together tight for sleeping. And no thick bed/mattress sheet available to cover the center gap there. 27" flat TV shows no "account" menu & the "wake-up" function isn't ready. It offers 3 English channels though. Storage space is enough for us but the washroom counter is small. It has hair dryer & coffee machine. For coffee/tea, the first 2 are free & charges €1,50 per cup after that. Our free room meal service has continental breakfast menu (finishes at 10:00am) & the regular meal menu has very limited salad/sandwich/drink selection. Our room steward cleaned/stock-up well our cabin twice daily. Room temperature, lighting, decor, noise level, shover space, hot water are OK. Its alternative restaurant "St. Tropez" only opened twice for its €15 brunch offers in this sailing. For full service dining, we all were placed to the larger "Cetara". Premium class passengers got no reservation privilege to this sailing though. When the line-up is long, the host puts down our details/request & give us a beeper so we could wait (10 min. the most) at the live music lounge right outside. Table service is smooth & the staffs are well trained. Walking space is tight there. Often the passengers & staffs fight for the work station walkways. Night dining menu (changed daily) has 4 starters, 2 prime, 3 main, 1 cheese plate & 4 dessert courses to offer. And our server even occasionally brought us the "non-menu" dishes on request. Our Classic wine package has 3 whites, 3 reds (all above average 2013/Italian ones), 7 waters for €99 including service charge after the Club discount. Good value for us. With open seating likes this, Two of us normally sat down around 7:45 & enjoyed the meal/drink until ready for the 10:00pm show. We like it. The lunch buffet upstair has more varieties & hot foods keep re-filling the two food stations constantly. Silverwares are racked on each dining table to ease our run-round. Also, free pizza station & grilled station in the open deck are opened daily (limited time). Afternoon tea are served daily too. Shows (from Costa singer/dance to one-time guest) were well presented (both sound, light & stage setup) in general at the very odd seating. Each row has two sets of seats, the movable chairs in front (better viewing) & the fixed sofa (more comfortable) behind it, with a small fixed round table in between. Quite a bit of time wasted on settling down for show. It has 3 dance lounges with live music. One venue was non-stop in evenings between 2 excellent groups, offering very good dance arrangement. We were so busy at the ports & didn't get to the other venues much but it seems the passengers enjoyed them. Front desk service is well trained but the tour service is questionable. Firstly, all the tour offers (mostly Italian language ones) start around 9:00am (even the half-day tours) when the majority of our port stays were until very late to the evening. Secondly, the staffs there tried not to provide any port related details in words or print to us. Ends up we explored all the ports ourselves with ease. Our only Costa "tour" booking is the €6,95 Salerno city centre transfer (besides the above Genoa to pier & pier to Nice transfers). It wasn't like this at our Costa's Baltic & Middle-East sailings then. When things is not offered from the Costa normal practice, the answer is often "This the the neo-class"...... Read Less
Sail Date September 2014
Costa neoRiviera Ratings
Category Editor Member
Cabins 4.0 3.7
Dining 3.0 3.4
Entertainment 3.0 3.0
Public Rooms 3.0 3.9
Fitness Recreation 3.0 3.5
Family 3.0 3.5
Shore Excursion 3.0 2.7
Enrichment 2.0 2.6
Service 3.0 3.7
Value For Money 3.0 3.2
Rates 4.0 N/A

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