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58 Costa Mediterranean Cruise Reviews

The ship is a very beautiful ship. It is a Carnival Destiny (Sunshine) class ship that has a slightly different layout. The decoration is very well done with some odd art work here and there. The cabin was standard to all other ships I ... Read More
The ship is a very beautiful ship. It is a Carnival Destiny (Sunshine) class ship that has a slightly different layout. The decoration is very well done with some odd art work here and there. The cabin was standard to all other ships I have been on. This was my first time on an Italian ship. I have cruised on British and American ships more times then I can count. The ship did pick up an drop off passengers at every port which I had never experienced before but did not affect our vacation in any way shape or form. The biggest difference was of course the language for all activities (except the production shows) were all in Italian (Production shows were fabulous by the way)... which is understandable. I'm not much of a dance lesson, trivia contest guy anyway. The dining was the biggest not so good surprise... The food on this Italian ship is the most different then any other ship I have sailed on ... The breakfast was always continental not the typical huge American/british fatty breakfast. The pizza and ice cream which is normally free on the American/ british ships was an upcharge (our kids were disappointed). There was not a free coffee, tea, water dispenser available all day like other ships... It was only available for buffet meal times which kind of forces you to get the drink package... The food in general compared to carnival, rccl, norweigen, celebrity, etc. you could see how this cruise line pays significantly less for quality and if you do want the quality food you have to pay an upcharge (do not expect to get a free lobster night and chocolate molten cake). On to the service... The service from waiters, bar staff, was wonderful... The room steward service on this ship and all other ones I have been on gets worse every time I sail so that was not surprise. All the workers I met spoke English along with Italian, and other languages so was very impressed and humbled as I am in the typical American that only knows English. I admire anyone that can learn other languages. The ports are the main reason why we picked this ship... We were in a port every day except one and got a chance to explore castles, cathedrals, and beaches. We chose to travel on the busiest month in Italy so we did pay extra for that but it was the only time work permitted average was $1000 per person. I do overall recommend this cruise line but as an American and having cruised on more American and British ships... I will go out of my way in the future to make sure the next cruises we go on are American or British mainly because of the comfort level of the language and food make the whole experience way more appealing and on a vacation that is very important. That is why I gave this ship an average rating... This ship was lacking overall a feeling of southern hospitality if you know what that means then you will understand... All other ships and lines I have been on have a deep feeling of southern hospitality but this one did not. That is the best way I can describe it. Read Less
Sail Date August 2019
We have chosen this cruise like most people because of the itinerary. 11 NIGHTS WESTERN MEDITERRANEAN - an amazing itinerary.We sailed on 11 July from Savona. Reading reviews I knew the cruise line is not perfect and did not expect ... Read More
We have chosen this cruise like most people because of the itinerary. 11 NIGHTS WESTERN MEDITERRANEAN - an amazing itinerary.We sailed on 11 July from Savona. Reading reviews I knew the cruise line is not perfect and did not expect much, but what we have experienced was so much worth! Starting from the drill - which took at least an hour or more. English speaking people were wondering around the decks asking where to go. Eventually we were put on one of the outside areas under the sun (no seating and no sun protection) where we had to stay for at least 30 mins prior the briefing which we cant hear due to noise. By that time older people were not able to stand longer and some were shouting at the staff who were saying that it was not their problem - go and talk to the management. That was a big waring flag of what would follow. - No good service (except our stuart) - Poor quality towels and bed sheets, poor quality of linen at the restaurant . - Food of low quality and variety - what was not eaten on breakfast was used for lunch and then for dinner. - I had twice food poisoning from the dinners' dishes - Horrible service during dinners, when we had to wait for one hour to be served. - Only 2 properly trained and knowledgeable staff at the excursion desk, the rest could not do the job and were asking them to book or change tours and it took really long time to rebook excursions which were cancelled. I can continue, but really don't want to as it makes me so upset. The reason of all that - poor management on this ship. I would never step again on any of the Costa ships or recommend this cruise line. Read Less
Sail Date July 2019
I cannot fault the staff, who always wore a smile, however such a lot would appear to have changed since we last sailed with Costa, though that was on the Mediteranea. This ship was really tired and I could not believe that there were ... Read More
I cannot fault the staff, who always wore a smile, however such a lot would appear to have changed since we last sailed with Costa, though that was on the Mediteranea. This ship was really tired and I could not believe that there were only two ladies toilets in each location for a ship of 2500 passengers, with one almost always not working. There is no waiter service in many areas of the ship, which I find a massive problem being disabled and unable to carry glasses easily and the food and coffee, was always tepid.. Entertainment was very good, but there was none on the last night, which was a disappointment as we were only on for 7 nights. Organisations was lacking in many areas including the tour desk and the photo shop, which was almost a free for all. Our cabin 80225 was an excellent size for disabled and consisted of a walk in shower room, as well as an additional toile, though I would not consider there were any other disabled facilities throughout the ship and certainly not the toilets Read Less
Sail Date May 2019
We wanted to take my Mum who is 84 to see Venice, Rome, Croatia, Montenegro and Athens for her first time. We always choose Costa for value for money. The crew do a great job. Can't fault bar service, restaurant service or ... Read More
We wanted to take my Mum who is 84 to see Venice, Rome, Croatia, Montenegro and Athens for her first time. We always choose Costa for value for money. The crew do a great job. Can't fault bar service, restaurant service or care/cleanliness of cabin. The buffet food was great but the physical layout is annoying. Restaurant food fantastic. The ship is badly laid out. The bars and even the specialist restaurants are all thoroughfares making it impossible to relax as people are constantly streaming through. There is a huge upper outdoor deck away from the pools and children but no convenient bar up there if you like a cocktail while you sunbath. We had booked Samsara cabin giving inclusive Spa access. It was a sanctuary we used every day but facilities are co-ed which is very off-putting. Theatre shows we're all amazing and cruise director Sabrina fabulous. Embarkation in Venice would have been a nightmare if we hadn't had priority because of Mum's reduced mobility. Poorly organised and little space. Disembarkation was also a nightmare. They don't explain it in advance that there may be a long time between docking and getting to your taxi. One final point about Costa..... Wait until you are on board to book your internet package. The best value social media package is not offered on the web site and they won't let you cancel your prebooked package once on board to change it. If you take one thing from this review remember Costa offer FANTASTIC VALUE FOR MONEY. Read Less
Sail Date May 2019
This ship was chosen by a friend,we were a group of 8, because of price,doing research after cruise ended this became evident.We are from U.S.A.and have cruised Carnival to Alaska,Celebrity 2 years ago to Mediterranean and others and this ... Read More
This ship was chosen by a friend,we were a group of 8, because of price,doing research after cruise ended this became evident.We are from U.S.A.and have cruised Carnival to Alaska,Celebrity 2 years ago to Mediterranean and others and this ship was the least enjoyable.This line is owned by Carnival along with many others so when we saw that even water at lunch was extra unless you had a USA on your the back of your card. The standard formal night even charged $25 extra for lobster. The cabins were pretty standard,we had booked a balcony but the smell of cigarette smoke and overflowing toilets were in hallways or in room was an issue.Unlike other ships we traveled on this one picked up passengers at several stops during our 7 days on board so instead of resting in your room your got the alarms and intercom blasting for muster drills. The ship carried people from multiple countries so things were repeated in each language,and this continued on excursions the tour guides spoke in at least 2 languages.One tour was English and Spanish but the accent was enough that I had trouble understanding the english. Read Less
Sail Date April 2019
Our friend selected this cruise for his first cruise and first trip to Europe. We are faithful Celebrity cruisers so I use that cruise line as my baseline. The price of this cruise included the cruise cost, airfare, and hotels on arrival ... Read More
Our friend selected this cruise for his first cruise and first trip to Europe. We are faithful Celebrity cruisers so I use that cruise line as my baseline. The price of this cruise included the cruise cost, airfare, and hotels on arrival day and day of disembarkation. The Diadema is a fairly new ship that accommodates about 5000 people. People are able to embark and disembark at any of the ports, I believe. For Europeans with families this probably makes it a fairly cost effective cruise. That being said, there were way more people on this ship than on Celebrity. And there were way too many kids. The atmosphere just seemed chaotic. Kids on the dance floor at 11 pm is not my idea of a good time, for example. There are no adult only activities on this ship. The ship is very nice and clean. Cabins are only cleaned once a day. The food was mediocre at best and the choices at the buffet were rather limited compared to other ships. The staff did their jobs competently, but were not the friendliest. We are used to the “welcome back” and smiles that the Celebrity crew provides at all times. Our waiter in the dining room was great, however. A bit of advice if you are booking on the Diadema: beware of the 9th deck. The buffet and pool are over some of the cabins and the noise from these areas is unbearable at times. Chairs were scraping the deck above at all hours. Better to book on a lower deck unless you enjoy being awake half the night. The thing that I liked the best about the cruise was the itinerary. I’ll be sticking to American cruise lines and smaller ships in the future. Read Less
Sail Date April 2019
We cruised with Costa for the first time in 2018, on the Diadema. It was excellent, so we booked again on the Fortuna. All in all, it was a good cruise, but I felt not as good an experience as the Diadema. The ship is smaller for a ... Read More
We cruised with Costa for the first time in 2018, on the Diadema. It was excellent, so we booked again on the Fortuna. All in all, it was a good cruise, but I felt not as good an experience as the Diadema. The ship is smaller for a start, and I missed the numerous bars and extra expanse of the Diadema. The staff were in the large part nice and friendly with a few exceptions. Those who run the buffet cannot get it cleared quick enough at 'closing time'. Apart from he fact that breakfast has to be taken by 9.30am, and the food will be whipped away at exactly 9.30am, lunch and dinner are a similar experience. Food in the buffet was decent enough, but repetitive. However the biggest issue was that everything was luke warm to downright cold. Even seconds after replenishing, cuts of meat, potatoes etc all luke warm. Costa also still persist with this ridiculous policy of having a manned drinks area. Stingily opening cans of coke etc and pouring them into glasses. God forbid you should want a WHOLE can of coke! This is glaringly different to my last cruise on the MSC Seaside in the Caribbean, where drinks of all kinds are dispensed, water freely available, and even Wine is help yourself at dinner time. Food in the restaurants is excellent, every night was superb. I just felt overall, the Diadema was a better experience. We enjoyed the Fortuna, it tries, is very clean and pleasant, but we would probably not book it again. Read Less
Sail Date March 2019
It was the only eastern Meditteranean cruise available at Christmas time. My family and I had a wonderful time however the cruise itself was very average. Not excellent, not terrible. I appreciate the fact that they made it feel as ... Read More
It was the only eastern Meditteranean cruise available at Christmas time. My family and I had a wonderful time however the cruise itself was very average. Not excellent, not terrible. I appreciate the fact that they made it feel as "Chistmassy" as possible which was important since this was our first time ever travelling during the holiday. The food was good however not always available. For example, if you'd like to eat something after dinner, your only choice is room service or a pizza - each at an additional cost unless you buy upgraded package. The service was very good and there was definitely an appropriate number of employees. Kudos to the ship for getting that right. The excursions were overpriced...I found that paying a taxi driver would give you a better tour and more for your money. The ports were good. Croatia was the highlight although pulling into port of Montenegro was nothing short of spectacular. Upon return, were delayed due to immense fog thus creating traveling nightmares for many. I heard through the grapevine that there were options to get us into port however I cannot confirm this. I would recommend this cruise to someone with the same goal as ours however keep your expectations in check and you might be pleasantly surprised. Read Less
Sail Date December 2018
We chose this cruise because the time and cost was right for us and the ports visited appealed to us. The time spent in each port seemed reasonable also. We are American and we did know the experience would be different for us on an ... Read More
We chose this cruise because the time and cost was right for us and the ports visited appealed to us. The time spent in each port seemed reasonable also. We are American and we did know the experience would be different for us on an Italian ship...previously all our cruises have been on Carnival. (The first day as soon as we got on the ship and went to the buffet, a couple sat down next to us at the table, but as soon as we said "hello" they got up and moved...obviously they didn't want to sit next to Americans!) The employee, Michaela, who "took care" of the English-speakers was very nice and helpful, having a separate meeting with us and offering her help when we needed it. If you are English-speaking be aware that announcements will be made on Costa ships in various languages, taking up a lot of time. The cabin was comparable to Carnival cabins, as the designer of the Carnival and Costa ships is the same. However, our cabin was showing wear with the front of a drawer falling off among other things. The cabin steward was efficient and nice. One thing I found disappointing is that Costa assigns you a cabin, no choice of your own! On Carnival we always choose the cabin we want. We ended up with a cabin at the aft of the ship. It wasn't a bad location except in rough waters, which we had only once. Food in the dining room was beautifully presented but not always tasty. Main entrees sometimes seemed odd, even though I am a fairly adventurous eater. One of our waiters was really screwy, laughing at who knows what...our American table-mates and us? Food at the buffet was always the same and plentiful, tasty for the most part. Costa offers drink packages and it seemed to us beforehand on the website that in order to have water at meals you'd need to order a water package, and we ordered one for me. I wish we hadn't as I could have had natural water at meals anyway. The package stated that you'd have this water to carry with you, however, the water is in liter bottles that I did not want to carry with me, especially on excursions. Plus, the waiters NEVER understood that I was to get this water (my choice of sparkling or natural) during the whole cruise, even though it was printed on the back of my Costa card and even after several phone calls in which the customer service person said they would speak to the waiters about it! They admitted the employees needed more training! My husband had the beer package and had the same trouble. His Costa card too had "water" printed on the back of it so it was a reoccurring problem as well. Fact is, you could get wine or beer anywhere without a package and the cost seemed to be the same. I would not recommend purchasing drink packages. The worst part of the cruise was the trouble we had with excursions. The one I was looking forward to the most was cancelled. This was the "Gourmet" excursion with wine-tasting and truffles out of Savona, Italy. First they said it was cancelled due to not enough English-speakers signing up for it, but when I inquired about going on a non-English-speaking excursion to that location they said they were not going there at all! We substituted an excursion to Genoa. As it turned out, I had obviously eaten something in the dining room the night before we reached Savona that didn't agree with me and I just could not risk being away from a bathroom on a bus for an hour to go to Genoa the next morning. I took medicine on my own and knew I'd get over it in time and didn't need a doctor. When we called to cancel that excursion they said we could not cancel it unless I went to the doctor, for a fee of 50 euros, and got a note saying I was not well enough to go on the excursion. We said, soooo you can cancel an excursion on us but we cannot cancel one on you! Right? They said right! If I'd spent the money for the doctor and he said I was okay, which he likely would have done since I had no fever, we would have spent the extra 50 euros and still paid for the excursion. As it was, we paid for an excursion we didn't take. Then, after our excursion in Pisa my husband started having back and hip pain and knew he was not going to be able to walk for the 2.5 hours on the excursion we'd booked for Rome the next day. We decided we'd be better off doing the "Rome on our own" tour and tried to change it the night before Rome but the excursion office was closed. We called early the next morning and they said we could change the excursion at the departure point but still had to pay for the original one. So, we did that out of necessity. Rome turned out to be cold and rainy. That was not Costa's fault of course, but almost all the people on our bus returned to the point we were to meet the bus early because we were all miserable due to the weather, and the bus did not pull up until the exact minute we were to leave. It does seem like the bus could have gotten there a little ahead of time as there was space to park the bus and the weather was so awful! Most of the tour guides were okay. The one in Pisa was excellent! The one in Palma de Mallorca spoke so fast that we couldn't understand her even if it was in English! All in all, the Costa excursions were disappointing for us, although Pisa was excellent and we had a wonderful time on our own in Aix-en-Provence, which was an excursion out of Marseilles. This cruise had people embarking and disembarking at each port, which was also different. This meant that there was a safety session each day for those just getting on the ship, and that there were extra announcements and "noise" each day. We did not take an excursion in Barcelona as we got on and off there. We spent 4 extra days in Barcelona at the end of the cruise and that was a very pleasant part of our trip. Glad we did that. Barcelona is an interesting and very friendly city! Actually, the very best part of our cruise was time spent with the English-speaking couples we met. With so few of us we developed a sort of camaraderie among us and that was fun! Thank goodness for them as I must say that some of the other people on the cruise (not all by any means) were actually rude and pushy, not something we were used to on a cruise. In conclusion, we will not take a cruise on an Italian ship again, and don't recommend it for Americans. My total rating of 3 stars is generous. My husband would rate it a 2. Read Less
Sail Date November 2018
Our very first cruise as passengers - and I was disappointed. I work in entertainment for living and have worked on board these vessels, so when we got home, I thought I'd share my opinion on the Entertainment on the Costa Luminosa. ... Read More
Our very first cruise as passengers - and I was disappointed. I work in entertainment for living and have worked on board these vessels, so when we got home, I thought I'd share my opinion on the Entertainment on the Costa Luminosa. Please forgive me if my review contains technical stuff and jargon that only entertainers might understand. I can't just say it was terrible, because it wasn't, but some of it was pretty poor. I think maybe I just expected better. I might have expected too much, but I don't think so. Review of the Entertainment on the Costa Luminosa. My wife and I have just had our very first cruise experience with Costa on board the Luminosa and we found the ship, the food and the staff wonderful. My career has been in entertainment, starting professionally in 1984, and at 60 – I’m now working as a Production Manager, or Company Manager or other similar roles. I’m currently preparing a show for XXXXX, which has already sold over 35,000 tickets, and I will be the Company Manager for this production. A number of my previous dancers have worked for Costa, so I was looking forward to the on-board entertainment. On arriving at the theatre I noticed a good technical installation – Digico sound desk and the stage revolve and lifts. Sadly, once the shows started to run, things were not so good. Small things at first – I’m aware that cruise ship shows are pre-produced and run from timecode, but some of the things I observed were a failing of the house crew in maintaining and tweaking. For example, pre-show, the lighting provides some slow moving gobos on the auditorium sides – all in one colour, bar one that was green. Nobody noticed, or they did, they didn't fix it. Similarly, quite a few states features fixtures with their beams in a row, apart from the odd one – presumably it had been removed for servicing or repair and replaced, but nobody checked the alignment. The actual lighting design was a bit odd – so many basic stock effects and bog standard gobos – that I can see everywhere – just not special. The one person technically who stood out was the guy mixing sound. He was clearly skilled, and dedicated. He removed his comms headset which shows he was only interested in sound balance, and he made constant adjustments, and did not lose his focus in any of the shows where I observed him. I think he did an excellent job with the material he was presented with. In the technical department the only crew issues from the production point was the video. The theatre has decent equipment but those Vinten heads are capable of very smooth and precise movement. The cameras have remote zoom and focus demands, but the head is set up badly, so moves were very jerky. Not really an operator fault, merely nobody skilled enough to set up the head controls and realise that pan bars should be more horizontal than vertical – because this exaggerates the jerks. Staging Power flying of the slower sort always looks a little iffy – but what became very annoying was the continual flying in and out of the various screens and gauzes, and some of the moving lights fixed to the vertical drops had very visible equipment in the almost dark state – this encourages viewers to try to see what it is. Whenever this kind of thing is done, the lighting needs adjusting to make the mechanics invisible. In one show there were two mirror balls, rigged at different heights – looked really tacky. One safety issue I noticed. Scanning the audience with lasers is a very controlled effect, and this wasn’t controlled at all. I held a finger up to my eyes so I could see the effect, but not the actual device for my own safety. Where I was sitting on deck 3, the beams clearly hit the people on deck 2 seating and occasionally went up above my level. The risk assessment for the lasers would be interesting to read. The usual rule would be to NOT scan the audience. Costa seem to think this is OK - in the UK, it would not be done. The performers, however, were a very weak link. Singers I appreciate that almost certainly the tracks they performed to are common to all ships, but their range did not match the tracks at all well. Both male singers were weak in their bottom range and had little power, so it wasn’t until they could sing higher that any power was available in their voice – unfortunately, many numbers started low – too low for these two. The taller of the two was quite weak, vocally - and had very poor stage presence looking awkward in some numbers. The shorter of the two had a nicer voice in his higher range, but was still weak. The two girl singers were simply average – pleasant enough, but in numbers where they were clearly supposed to be singing in a certain style – Diana Ross, Whitney Houston etc. they were unable to be convincing. One had quite painful pitching in places. In general, the four singers were typical of the UK Haven holiday centre standard – I’m very familiar with Haven, Warners and a few others, including the excellent Potters holiday centre – which is equipped in a very similar way to the Costa ships. None of the singers met the Potter’s standard, which was not what I expected. Dancers Clearly the dancers at audition were probably competent, however I can only assume there is no dance captain, or that there is, and this person is ineffective. Many routines, and I saw all the entertainment available, were sloppy. In some, difficult to guess if sequences should have been in unison or canon! Things like split leaps for example. Simply all over the place. No symmetry and messy. One of the dancers – who looked a little older and had lighter hair and featured in some duet numbers looked like he knew exactly what to do, but was doing it at his version of the correct time, while the others did it reasonably together in theirs. He partnered frequently with a guy with short dreadlocks, and the two never seemed to gel. The other two male dancers were forgettable. Not bad, but they didn’t shine. The five girls were competent but uncoordinated – all the small things – too much hip turn or too little compared to the others – arms and legs at different angles and very varying degrees of effort and energy, A few numbers looked like they were marking, not performing. The girls also had spacing issues, despite the usual tape numbers on the hidden stage edge – I checked. They had trouble retaining shape when going upstage, especially when the lifts were up, and they had to go up and back, and the shape got lost. Small things made it messy – in one routine when they all saluted, they all did it differently. Different arm angles and worst of all, their palms – vertical and facing front, or horizontal facing down – and those facing down had some rakish angles? These small attention to detail features should have been spotted and rectified by the dance captain, but clearly this was a feature not implemented, which comes down to not just the dancers but the person in charge. If this person was me, I’d have had them in for extra calls to tighten things up, fix the spacing, remove some strange physical weirdnesses (the dancer who always turned their lip up, for example). Exits were also a bit odd – some doing some very contrived movements, others not. Some looked bored, some looked keen and excited. The Acrobats They were competent, professional and entertaining – for about ten minutes. An entire show was just too much, it got repetitive and dull. Cannot fault their performances but better as an insert to another show, it did not warrant a show of it’s own. The Voice I had low expectations and wasn’t disappointed. It made me feel embarrassed to be there. The standard of the performers was bound to vary considerably, but it was the management of it that was awkward. As a concept it had merit, but I sensed the audience were not like the Voice or X-Factor audiences out to laugh at them, and they too felt embarrassed with the weak ones, and over enthusiastic with the better ones. Picking the winner was simple. The Crew Show I expected, based on the professional performers, that this show would be terrible. In fact, it was excellent. Showing up the professional dancers in terms of energy, and one of the singers was better than the professionals – this should NOT have happened. A crew member, singing for fun should not perform better than somebody who does this as a career. The dancers and singers did not appear to have any extra duties, so I wonder what they did with all their time off? Certainly it wasn’t spent rehearsing. Show Bands I’m familiar with the ship band concept from my own limited experience on ships – I’m in a tribute band who have played on P&O, and like the theatre team, many seemed bored to tears. The guy playing the piano in one bar used tracks, and got hopelessly lost in one of the songs, clearly he can play and sing, but just forgot where he was. In another venue there was a duo, and in the venue where guests were dancing, their showband were clearly talented but playing dire music – although I have to say that people were dancing to it. Tarentellas and Polkas I really did not expect on a cruise, but that’s almost certainly me not realising what the average guest wants. Ents Team They tried hard, but so much of what they had to do was old fashioned and boring, what could they do? Quizzes – who on earth designed these, they were awful. Showing images from countries around the world, and guests writing down the countries was so dull – then they went around them all again, to cope with a few new guests who strolled in. Gripping? More like watching paint dry. So long for so few questions. Same again with the only other quiz I witnessed – identifying beer brands from bottles around the world! Really? This kind of entertainment is cringeworthy if you are under 30, and awkward for me, just turned 60. I also started to watch a quiz where the three ents team members mimed actions to movie theme music. I left. It’s also probably a country specific thing, but I resented after a while, the constant demand to applause – applause. If I want to applaud a performer, I will. In this case I was asked to applaud performances that were poor, lacklustre or in some cases, embarrassing. Conclusions I saw a number of very average shows, and none that impressed me with the exception of the crew show. Standards wise, in the UK we have various levels of performance standard in shows. In quality terms, the West End shows are at the top, with very critical attention to detail, the touring production of these shows try to maintain this quality, but there are compromises due to the differences in venues. Out of the holiday centre market, I have not seen better than the shows at the Potters Resort in Norfolk. Good staging, competent singers, dancers and musicians. The Warner holiday centres come next in quality, with Haven and the individual small group sites firmly at the bottom because their entertainers tend to be generic rather than specialists in one area. I have to report that the Costa show falls to the bottom of the list. Not entirely the fault of the performers, but the management who clearly have noticed none of this. It did not spoil my holiday, as the off-ship experience was very good, and of course the food on board was wonderful, but as my job is entertainment, I was looking forward to excellent entertainment, and it was embarrassingly poor. We shared our dining table with two other couples and they said exactly the same thing, from their non-entertainment background. Sadly - that's my first and last Costa cruise - I shan't be doing any more whatever. Read Less
Sail Date October 2018
This is a good ship if you are either looking for or a budget cruise or a first time cruise. If you are a regular traveller on cruises then to be honest I think you will be a bit disappointed. The public areas are really well set out and ... Read More
This is a good ship if you are either looking for or a budget cruise or a first time cruise. If you are a regular traveller on cruises then to be honest I think you will be a bit disappointed. The public areas are really well set out and the staff try their best. The food is mediocre. The entertainment is a bit of a let down. We had 2 excellent acts on our tours but the other nights were not great. I think the acts go from ship to ship, so the best acts are reserved for the bigger ships that ultimately costs more. The cabin was well appointed. We appreciated the large walk in shower we had which made all the difference. We went on a cruise a few months ago with the smallest shower know to man. So it makes a difference when you start the day on a positive note and you enter the dining room smelling fresh! :) Read Less
Sail Date September 2018
On September 23, having just disembarked from MSC Fantasia in Genoa, I took a taxi to Savona (the driver offered me a special price of EUR100) and embarked on Costa Fascinosa, a back-to-back cruise though changing ship. I had bought this ... Read More
On September 23, having just disembarked from MSC Fantasia in Genoa, I took a taxi to Savona (the driver offered me a special price of EUR100) and embarked on Costa Fascinosa, a back-to-back cruise though changing ship. I had bought this second cruise last minute via internet while still on MSC Fantasia. What I got was nothing more than an Outside cabin without balcony that was still available, but paying a very good price. This cruise had a similar but not a same itinerary as the one I just left. Only two ports are repeated (Barcelona and Palma). Simply because I had another spare slot of time in the area before yet another cruise, and another cruise is always a good way to spend time (probably cheaper than simple living on land in Europe). I have previously cruised Costa a lot, but in recent years I preferred MSC which operates almost side by side. It was good to return to see how Costa fare, which I am still familiar with. What differences between the two! Simply put, MSC operates a more mature, more traditional cruise, while still cater to some younger cruisers, but Costa remains still the craziest and noisiest of cruise lines, cater to the youngest. Few cruise lines, if any, has main activities starting near midnight that can last till dawn. The White Night party was the craziest. Practically all passengers join, or like me, at least I had a long look of the action. Even in the main dining room, more than once there were activities of singing and dancing. The Baked Alaska parade was still on. Costa has shows every night, mostly production shows, unlike many competitors which seek cost cutting by presenting Headline Entertainers that may be of doubious standard. The shows were good, always highly energetic, and with real dances well choreographed. I consider the Costa shows among the best, if you like action-packed shows. This ship is smaller than competitor ships but has the largest show lounge of all. My stateroom, a basic Outside on the lowest level, is not bad at all. It is among the most spacious, bigger than similar cabins on RCCL, MSC and NCL. The ship’s hull is the same as the expensive Cunard’s Victoria. House-keeping was very good, and restaurant service was also adequate. For the price, I ought to say that my experience again exceeds my expectation, though I know Costa well, with more than 10 previous cruises earlier. I came with the lowest expectation of the food, but what a surprise! The food is better than RCCL and NCL. It serves a different menu devoted to a different region in Italy everyday (I believe they learned this from MSC). The cooking was more than adequate and on occasion even some pleasant surprises. One of the evenings they serve a menu specially designed by a famous Italian chef, and it was good. The free menu consists of paid choice which can be as simple as Wiener Schnitzel at a few Euro, up to a lobster at EUR25. On the buffet deck, more than once they serve very good local food, even sucking pig appeared, as well as Paella when in Spain. Cost cutting is through table water to be paid for, and even at the buffet they turn off the water as soon as dinner service ends. Tea and Coffee are available only at breakfast. For lunch and dinner you pay for it. So many passengers buy a drinks package as a matter of necessity. In this respect Costa is the meanest of them all (while everyone tries to cut back). For an ultra active cruise that is animated round the clock, Costa is supreme. Guests are mainly Italian and Costa employs several language hostesses who each have their station to answer any questions. Hospitality was good, again better than I expected (I had cruised on this ship, as well as the newest of them all, the Diadema). A satisfactory cruise that is good-valued. I only hope that Costa can spare passengers of the unnecessary ordeal of the emergency drill, which they operate seriously in the hardest way while competitors are more considerate. Was this the aftermath of Concordia? You are expected to put on the jacket and listen to the instructions in 6 languages before you are allowed to retire. The standard itinerary calls on Naples, Palermo, and after a sea day, to Ibiza for a long stay arriving early and sails for Palma de Mallorca at 4am the next day. Ibiza in late September was still active and the weather is fine. A true highlight of this cruise as you can sample Ibiza nigh life. Last port of call to Barcelona winds up the trip of a very standard itinerary. Savona was a convenient home port for embarkation and disembarkation. Read Less
Sail Date September 2018
The check in process was very tedious but once we arrived at our suite I was surprised to see it was much smaller than expected. Balcony was cramped also. Barely enough room for 2 seats. Staff were a mixed bag of emotions to be honest. ... Read More
The check in process was very tedious but once we arrived at our suite I was surprised to see it was much smaller than expected. Balcony was cramped also. Barely enough room for 2 seats. Staff were a mixed bag of emotions to be honest. Some very happy, others seemed like they had enough. Food was good. Breakfast buffet was average but the ala carte was much better. Facilities seemed rather simple. Empty bar lounges. Tiny casino with 2 tables and heaps of pokies. Pool area was packed with kids as expected and was less than inviting. English is not the preferred language onboard and it's hard to communicate to most people you meet also. Shore excursions were simple and seemed rushed. Given the short duration of the port visit, travelling 2-3hrs by bus to see something quickly wasn't worth over 100 euros each. Overall it was an average experience and I would not recommend it if you only speak english Read Less
Sail Date August 2018
The reason I decided to write this review is to warn those people who privilege the rest and sleep at night to dancing and partying (I am not judging here, cruises are the right place for such things, just claiming my share of pleasure-the ... Read More
The reason I decided to write this review is to warn those people who privilege the rest and sleep at night to dancing and partying (I am not judging here, cruises are the right place for such things, just claiming my share of pleasure-the night's sleep): this is an old ship and there is practically no sound isolation. My cabin ( 11101 if i remember well) was exposed to very loud music to the point things were trembling each night from 23 till 1.00. Earplugs were not helpful. In this ship it is either one is lucky to have one's cabin far enough from the epicenter or not. Hospitality did not offer any sustainable solution either. Having paid about 4000 euros for three persons in a suite for a week's time, I really think it was a pitiful investment. This was a real shame, because on the whole the total experience was not awful at all. The club restaurant provided very friendly personalized service accompanied by quite acceptable and sometimes deliscious food. I could say Edd and Err saved our expeprience on the whole. Excursions, inspite of all the efforts of the guides, were not at their best, because the poor guides had to speak up to 4 languages which resulted in repeating one thing like where to find the toilettes and where to meet up to 4 times...Very little space left for cultural information. Spa on this ship is a joke and not worth a try, a shame again because it used to be a good part of a cruise activity for me and family. Finally, a valuable info for coffee lovers: traditionnally, on all Costa ships I travelled coffee is a very delicate issue: my point is, the americano they are offering in general service, is below human dignity, while the one in the bars is too strong for a morning. Well, I could order a cappucino, but I do not drink milk... My personal solution was to pack a little french press coffee maker and the brand I am used to. It could serve for a good verbal tea as well. Hot water is something one can always count on Costa company! The last but not least-many thanks to our cabin butler Yan for his perfect service and friendly smile. Read Less
Sail Date April 2018
We chose this cruise because of the great port calls; Italy, athens, olympia, Kotor, and Split. The destinations did not disappoint. They were fantastic and we avoided much of the crowds by cruising in the winter. Unfortunately, we did ... Read More
We chose this cruise because of the great port calls; Italy, athens, olympia, Kotor, and Split. The destinations did not disappoint. They were fantastic and we avoided much of the crowds by cruising in the winter. Unfortunately, we did not have a chance to explore Venice before our cruise departed as Easyjet canceled the flight. Needless to say, we had to scramble to find alternative transportation to Venice and it cost us an extra day of travel. The embarkation and disembarkation was extremely smooth at Venice. We had no issues getting on the ship four hours before the departure. Customs was smooth and friendly and this was the easiest embarkation we have experienced. The Luminosa allows you to embark or disembark at any of the port calls but I'm unsure how smooth the process was at the other locations. Like other reviewers, we found the Luminosa to be average. Compared to other cruises, the food was disappointing. Mainly pasta dishes and you pay extra for the dishes that are included on other cruises such as steak and lobster. Costa cruise lines charges extra for things like coffee, bottled water, ice cream, and even pizza. We found the layout of the cruise ship to be very similar to other cruise lines of this size. Spa on the 9th floor near the front of the ship, cafeteria style dining on the ninth floor, restaurant on the 2nd floor, casino, bars, etc. Our classic cabin with a balcony was nice; easily accommodating two adults and two children. The cabin was well insulated but we did hear some children running in the cabin above us. Thankfully, no issue with neighbors that smoke. The kids club seemed fine. My nine year old only went a few times but there didn't seem to be any language barriers. The teen club, however, was given over for infant space. As a result, the teens didn't really have a place to hang out and they would meet on various parts of the ship. It was a poor compromise and our teenage daughter, whom usually likes the teen club, chose not to participate on this cruise. It is apparent the crew is overworked. We were told they work 13 hour days for nine months without a day off. Our steward was responsible for around 20 cabins and it showed. Although hard working and friendly, you could tell the staff was stressed. Also, be prepared for lots of Italians and a lack of personal space and no regard for queues. Of course, this happens with other nationalities as well. Also, the announcements must have been in at least three languages which got tedious after a while. We did not attend any of the entertainment options but other passengers had good reviews for the nightly entertainment. All in all, we had a good cruise thanks to the port calls. Costa Luminosa has the potential to be a great cruise ship. Unfortunately, the quality of the food and overworked staff prevent the experience from rising to the next level. I would recommend the ship to those who are excited about visiting European ports and the timing works or the Luminosa price is significantly less than the competitors. Otherwise, it would be wise to consider other cruise ships. Read Less
Sail Date December 2017
It's a pity I only read the reviews about Costa after I have booked its Mediterrean cruise. Turned out the negative reviews of most critics are true! Indifferent restaurant service, overcrowded and messy restaurant with mundane food, ... Read More
It's a pity I only read the reviews about Costa after I have booked its Mediterrean cruise. Turned out the negative reviews of most critics are true! Indifferent restaurant service, overcrowded and messy restaurant with mundane food, chaotic restaurant seating arrangement, below average night shows, confusing ship facilities layout, poor communication regarding embarkment & disembarkment etc., all made our experience with the cruise under-whelming. The buffet was always too jammed with insuffucient seats & you had to be quick to grab a table & sat almost shoulder to shoulder with another fellow passenger. On a postive note, the premium insde cabinet was large enough for 2 persons with sufficent storage space. It was also clean & tidy. If you go to the breakfast on the third floor where eggs and bacons are served, you are allocated to sit with others without any sense of logic. We are a couple & there are plenty of small tables with 2 seats. Why are we allocated to a big table where similar couples are forced to sit together? Read Less
Sail Date December 2017
The crew on the hospitality area aren’t friendly. Their smiles are very expensive. I am reluctant to fall in line as if I am about to be punished for a mistake i have done. The Filipino waiters are so sympathetic on Ristorante ... Read More
The crew on the hospitality area aren’t friendly. Their smiles are very expensive. I am reluctant to fall in line as if I am about to be punished for a mistake i have done. The Filipino waiters are so sympathetic on Ristorante Florante. They are the ones who are ready to help. Our cabin in-charge is also sympathetic and very smiling. It perked our day whenever we met him everyday on the alley. The shuttle buses are on time. I didn’t appreciate the Crew Members entertainment night. Of course their efforts are appreciated but using Teatro Emerald for Amateurs didn’t commensurate my expectations. The embarkation and disembarkation is alright. I didn’t appreciate so much the food at the restaurant. I prefer the food on windjammer. Hygiene is not strictly implemented. We can still see people getting water using used bottles from the juice and water dispensers despite the signages. The antibacterial dispensers aren’t displayed where people can see them. Read Less
Sail Date December 2017
Hi, we are a couple in early 60s, physically fit and enjoy the port activities. It is about a year since I last cruised with Costa. We did it then because it was cheap and again chose this 4 day cruise , Savona/Barcelona/ Marseilles in ... Read More
Hi, we are a couple in early 60s, physically fit and enjoy the port activities. It is about a year since I last cruised with Costa. We did it then because it was cheap and again chose this 4 day cruise , Savona/Barcelona/ Marseilles in November to complete a cheap winter break. The cruise was a surprise, some things radically improved, some things excellent and many important things so bad it defies all logic why Costa should behave the way they do. First of all the prices on board, all up 10% in the last year. All prices in Euros. Compulsory tipping now 10 per day. Cocktails mostly 8.20 plus 15%. Cheaper prosecco 25 plus 15%. We do not buy any of the daily booze deals as we cannot work out any way they could be good value for us. There are other important reasons to avoid them unless you intend to drink in the more unsocial hours (please read on). Food - buffet still limited but the vast majority of food on offer was good. Coffee (poor) available only at breakfast. Free fruit juices are flavoured sugar. Dining - wow what an improvement. Food warm and sometimes hot and really, really good especially if you like Italian food. Service from our waiter Edgar was excellent despite the huge pressure placed upon him (and all other Costa staff). Cocktails are still the poorest on any cruise line we have experienced. Getting on and off the ship - Costa still the best. Quick and prompt. They manage to behave as if it is as simple as it really is. Why cant other cruise lines copy them? The one trip we went on was good and good value although the port transfers were very expensive for those not taking a trip. Now to some serious downsides. The bars and saloons on this ship are mostly confined to deck 5. They are large but the bar areas are small. The coffee lounge is small. By keeping all but one bar area shut before and after dining time they herd all the passengers into a confined area. Around the bars themselves, the queue can be 3 or 4 deep. Sitting down it can be almost impossible to attract waiting staff, although they are working flat out. You need to allow about an hour to place an order and then receive your drink. Watching staff being pursued by passengers trying to place an order is a sorry sight. On one night we eventually managed to order pre-dinner drinks but they only arrived 5 minutes before dinner was starting. It was hopeless. I chatted to staff in quieter moments and they said it was always like this. To enable you to get the picture, imagine 60% of the bar areas shut and the people all corralled into one space. If you have bought a drinks package, or worst of all, the coffee package you are not going to be happy. The staff were cheerful but not surprisingly tempers got a bit short amongst passengers. So, is it a deliberate ploy by Costa to sell as many drinks packages as possible and then limit consumption by making ordering any beverage very difficult? Thats what it looked and felt like. Could not discuss this with management because management only appear to parade themselves to applause, again and again and again, then disappear. The ratio of passengers to staff on Costa is very high (one of the ways they keep costs down). I have never seen staff work harder or be more polite. They really were great. Staff are so sparse however that you had to decide whether you wanted you room cleaned in the morning or night. Compared with other cruise lines this appeared to be a 40-50% reduction in cabin cleaning. We chose to be cleaned in the morning. It worked well and I thought it a sensible cost saving. For my wife, important aspects of a cruise are to be able to drink a pre-dinner cocktail in pleasant surroundings and occasionally to dress formally for dinner. Costa had already removed the latter pleasure by the last time we cruised with them. Now they have removed the former as well. The shows on each night were better than our last Costa cruise. For me they rank equal bottom of the many cruise lines I have experienced , along with MSC. If you have cruised with Princess /Celebrity or Cunard I think you would consider it very clearly inferior but frankly not bad for the price point. We are travelling with Costa again from Dubai in February 18 because I wish to invest in the many excursions available rather than a luxury ship. I just hope the bar situation is sorted by then. Read Less
Sail Date November 2017
We did a Med. cruise on this ship and it was , well ok, but I couldn't say I would recommend it to anyone, in fact I would not recommend Costa t anyone other than an Italian, why, well it's because they don't really care ... Read More
We did a Med. cruise on this ship and it was , well ok, but I couldn't say I would recommend it to anyone, in fact I would not recommend Costa t anyone other than an Italian, why, well it's because they don't really care about anyone much other than the Italian passengers. The annoncements are in Italian , sometimes repeated in English if you could call it that,very hard to understand most times, there are no english speaking TV channels other than the BBC news, excursions are only in Italian. No sour grapes here let's get that straight, I have done quite a few Costa cruises, why , well because they suited me and so I put up with the negitives. Sometimes on Costa, ships you are treated like a second class citizen if you are not Italian, on my last cruise our cabin was not made up for two nights after embarkation , we rang the service desk to be told that on coming passengers have priority , well hello who just got on, took two days for our cabin steward to say hello, hang on Cabin steward, not really just the maid so to speak unlike other ships and other cruise lines i have been on we had a dedicated cabin person usually a young chap who's job it was to make you feel at home and make sure you were happy, not on Mederiteranea . Food always a sore point with some but we found the food great, the buffet servery was fast flowing although you had to stand your ground when in line because certain Nationalities think they have some right to just push in. The meals in the dining room were also great and the service from the waiters was remarkable to say the least, they even smiled , even? yes even because something was not quite right on this ship it was hard to get a smile out of anyone, gone were the waiters with their jovial manner with a grin from ear to ear, yep they made having a beer or a wine enjoyable, Mediteranea is not a happy ship. Cruise itself was great Read Less
Sail Date October 2017
My wife and I chose to cruise on Costa knowing full well that they are an Italian line that does not cater to English speakers because we wanted to have a more European experience. We embarked in Barcelona directly from the airport after ... Read More
My wife and I chose to cruise on Costa knowing full well that they are an Italian line that does not cater to English speakers because we wanted to have a more European experience. We embarked in Barcelona directly from the airport after an approximately hour drive around the city while out transfer company (Eros Bus) dropped off other passengers who were not going to the port. Barcelona is a beautiful city and we would like to spend some more time that at a later date. Embarkation went smoothly and we found that all the staff people that we interacted with knew enough English to answer our questions and were very helpful. Once aboard, we were met by the English speaking representative who invited to an orientation in English which was very helpful and she informed us that she would be available for a specified time each day to address any questions or concerns. I did see her several times during the cruise and she was very helpful. I should say here that she told us that there were about 300 English speakers on the cruise out of a total of about 3,800 passengers aboard. During the course of the cruise, we did not meet another American. The entertainment was very good and plentiful, lots of singing and dancing. The shows were very entertaining and included singing, acrobatics, opera and dance. The Italians, who made up more than half of the passengers ( the rest being mainly German, French, Dutch and various other Europeans) kept things lively late into the night during the length of the cruise. We were a little disappointed in the quality of the food in the main restaurants. All the pasta dishes were excellent, but the rest of the dishes were not up to the standards of other cruise lines we have been on. The food in the buffet was very good but does not have a lot of variety. Coffee is not served with dinner and is not always available on the ship, but cappuccino and espresso are available at all the bars on the ship at any time and are excellent. The ship is beautiful and clean, the crew is generally helpful and know enough English to answer any concerns. I will say that they went out of their way to be helpful when they found out that we were Americans. The excursions were excellent, but not always available with an English speaking guide. I would advise you to go anyway, the guides were very patient and knew enough English to let you know anything vital to the excursion. If you are looking for a different experience on your next cruise, this may be for you. However, if you want to go on an Italian cruise for the food, you will probably be disappointed. We came away with a better knowledge of Italian (and European) culture, as well as some very memorable excursions to incredibly amazing locations. Read Less
Sail Date September 2017
I booked this cruise because of the itinerary and the very good price. We have been on several other cruises in the Carnival brand i.e Cunard X1 Princess X4 and Carnival X1 plus also NCL X2 and Royal Caribbean X1 . I was expecting some ... Read More
I booked this cruise because of the itinerary and the very good price. We have been on several other cruises in the Carnival brand i.e Cunard X1 Princess X4 and Carnival X1 plus also NCL X2 and Royal Caribbean X1 . I was expecting some compromises due to the very keen price... what I wasn't expecting was the constant penny pinching for example no tap water or coffee with meals outside of the breakfast time without additional charge.It is also the most aggressive sale of Drinks packages I have ever seen 30 euros per day plus...you have to drink a lot to make that worthwhile and many people were. The ship itself was very clean and high standard certainly having the Italian sparkle. I knew about the compromises on the multi language being mainly European clientele my wife and I were okay with that. The menu is European focused and we really liked the menu in the formal dining room (I like pasta and Italian and sea food) however the buffet was very limited choice compared to other ships and much more restrictive hours presumably to keep costs down... it was even additional charge for pizza!. Entertainment by the formal ships company was good but several of the nights were just Karaoke by the ships entertainment crew in Butlins red coat style not really cruising standard by any stretch. Trieste Easy walk and okay for 4 hours not fantastic but ok. Corfu 2.5 Km into town not really enough time allowed here... we arrived late and due to weather only 3 hrs so did not see much beyond the immediate town. Katakolon good trip to Olympia for 15 euros with Costa...and enough time to see. Mykanos landing by tender but nice place and decent time allowed. Dubrovnik...this was missed out and went to Kotor in Montenegro instead which was lovely. In summary great potential but I do not think we will be cruising Costa again.... an inclusive drinks package would remove some of the grumbles on penny pinching. Read Less
Sail Date September 2017
We chose this cruise because of port of embarkation convenience and itinerary. Also had cruised before with Costa, and had an overall great experience. The embarkation procedure was not very smooth, but forgivable because it was not ... Read More
We chose this cruise because of port of embarkation convenience and itinerary. Also had cruised before with Costa, and had an overall great experience. The embarkation procedure was not very smooth, but forgivable because it was not the main embarkation port (cruise normally starts at Venice, we embarked in Katakolon). The ship was adequate, with all the usual amenities, fairly good condition. The cabin was on the small-ish side but understandable since it was an inside cabin at the lower deck. The cabin attendant was polite, but seemed overwhelmed with the number of cabins he had to attend to (reduction in staff?). Also we were charged minibar usage we never made. The amount was returned after complaining about it. Additionally, there may or may not be a situation with the blue towels (pool towels): twice the cabin attendant gave us back fewer than the initial number (there is a plaque when you arrive that states any missing towels will incur a 20 euro fine). I would like to believe it was an honest mistake. The dining was the highlight of the cruise, as the food was consistently good and well presented. However, we were assigned to just one waiter (as it seemed to be the normal in this cruise) who was not overly friendly. Also very bad decision not to include water with the restaurant meals (you have to actually buy it). The buffet restaurants (which we used fewer times) had also good quality food, but it seemed that the quantity was very tightly controlled. The main entertainment (theater/shows) was a hit-or-miss affair. The highlight was the "Voice of the sea" final. The singing/dancing troupe was adequate, and probably better than the remaining one-man-shows. Also one of the shows was repeated on two separate days in a 7-night cruise. The various activities however, where probably geared toward either humiliating a guest for the enjoyment of the other guests, or bluntly advertising a for-pay on board service available. The service in the bars was generally good, however the best (in our opinion) venue which is the gelateria on deck 3 was not adequate (too many customers for the assigned waitstaff). The itinerary was changed just before we embarked to visit Argostoli instead of Mykonos (not a big deal for us, but I can imagine the disappointment for someone having traveled from afar just for this visit). The visits and excursions were generally good, however very brief in some cases (Trieste is 4 hours at best). The excursions were very expensive for what they were offering (the exception being the visit of the caves of Postojna which was excellent). Case in point: the offered shuttle to take you from the cruise terminal in Corfu to the old town, is 10 euro per person. A taxi for the same distance (up to 4-5 people) is just 5 euro total. We traveled with our two children (pre-school age) who probably enjoyed it more than us adults. Costa seems to have taken the wrong approach, compared with their past. It used to be great value, great food, but now it seems that they are trying to compete on price on the initial ticket, and then attempt to monetize the rest after you board. The cost cutting is also obvious: no more free pizza, no more free ice cream, no more free water (outside the buffet restaurant), obvious reduction in staff (dining and cabin). Also the decision to automatically deduct the tips every day (instead of asking for it at the end) has probably an averse effect on the behavior of the crew in general - they are definitely trying, but honestly they are not really compelled to. I would probably try with a different Carnival brand, but overall our experience with Royal Caribbean was better. Read Less
Sail Date August 2017
My girlfriend and I chose this cruise for its itinerary - places we had yet to visit - and price, it was a little cheaper than the competition for the itinerary and time. It was also the first time cruising with Costa, although I have 25+ ... Read More
My girlfriend and I chose this cruise for its itinerary - places we had yet to visit - and price, it was a little cheaper than the competition for the itinerary and time. It was also the first time cruising with Costa, although I have 25+ cruises in my history. We embarked in Venice, and the embarkation process was well-organized and smooth, although lengthy, we waited 2-hours before our number was called. Ship - it has all the essential and standard ingredients of a cruise ship with nothing special, when compared to other ships - no swimming pool slides, no climbing wall, no bowling alley, etc. It has pools and jacuzzis, bars and restaurants, etc. All well-kept, well-cleaned and the ship's public places are all nicely decorated and glitzy to provide a nice cruising experience. Cabin - We had an inside cabin in the front part on deck 4. The cabin is of reasonable size for a cruise ship. A little homework would have told us that this cabin sits right above the ship's theater on decks 2 and 3, an area to avoid if you like to take an occasional siesta or sleep early. During shows or practices (usually during siesta time) the cabin vibrates, shakes, and dances to the the loud music in the theater below, so during those times, you need to be out and about, or enjoying the show below. Dining - Here is where Costa definitely comes short. The buffet - reputed on all cruises as the place to eat an any time - is actually on a schedule, it opens a and closed at specific times just like the restaurants. So if you miss the dinner time assigned to you, or do not make it during the opening times, well, you need to wait until the next opening time to eat. There are no 24-hour places to eat on board. Coffee and water - On every other cruise lines I took, these are two drinks available 24/7. Not on Costa. Access is timed for coffee to breakfast time (7-11 in the buffet, 8-8:30 in the restaurant) and tea-time (4:00 to 5:30 pm). The rest of the time No Coffee! Not even in the restaurants at lunch or dinner. You will be invited to get you coffee from the bar (and pay for it, of course). If you scream and insist, they will tell you OK, then make you wait until you get tired and leave. Entertainment and activities - similar to all other cruises although I really like the Broadway style shows on this one. Service - The staff will tell you where to sit and where to go - do not expect any options or choice of table - it run like a summer camp. However, they will do it nicely. Ports and shore excursions - I have cruised enough to learn to avoid the ship's excursions and book my own with local tout operators (and save a bundle of money, while gaining much more flexibility) and usually take a nice walk around the city and a stop at a nice beach. Knowing all this, I will not cruise with Costa again, or if I do - I may forget - I will actually buy their drink package and include that cost when comparing prices with other cruise lines that actually do provide better all-inclusive services. Read Less
Sail Date August 2017
The sinking of Costa Concordia in 2012 must have taken to the bottom of the sea the whole company rather than just one vessel since cruising with them today it's rather like flying with Ryan air: whatever you do you get charged. ... Read More
The sinking of Costa Concordia in 2012 must have taken to the bottom of the sea the whole company rather than just one vessel since cruising with them today it's rather like flying with Ryan air: whatever you do you get charged. We are quite accustom to cruising as we must have had at least one cruise every year for the past 10 years,(last one in november 2016) and we accept to pay extra for extra services or premium alternatives but in this case you get the feeling that you haven't pay for your cruse in full before departure. It's one of the most incredible things for an italian company to charge its passengers for pizza as an expensive luxury extra, not to mention an hamburger, or an ice cream. You get charged to sunbathing in the sun deck, or an egg in the morning if you are used to full breakfast rather than continental, the cinema is not longer free, and you are privilege if you get a "good morning" from any of the staff. Its also impossible to see the evening menu before you sit at the table, as all emphasis is on trying to sell you a meal at 28€ extra before you enter to the main restaurant, where if you do not like the main course all alternatives dishes carry a supplement. The ship's photographer will not survive very long I expect if todays going rate is 19,99€ for a souvenir picture. We have had 2 very pleasant cruises in the orient with Costa Victoria in the past which we liked and had no problem at all, but this is the end of the line for this company. At the end of this year we will be back with our favourite Holland -America line, where crew are bending backwards to please you and customers are not constantly squeezed for their pennies to supplement company's revenue. Read Less
Sail Date July 2017
6 ports in 10 days plus a rare opportunity to go to an Arab country. The itinerary was fantastic and the ports themselves met my expectations. As for the ship, well, that also met my rather low expectations. I had cruised once when I ... Read More
6 ports in 10 days plus a rare opportunity to go to an Arab country. The itinerary was fantastic and the ports themselves met my expectations. As for the ship, well, that also met my rather low expectations. I had cruised once when I was much younger and didn't really enjoy the experience of being trapped on a boat with people with questionable hygiene and d-list entertainers (hey, I've lived in some of the world's greatest cities and I have standards!). The hygiene and manners of my fellow cruise goers was still suspect (yes, let's ignore the don't put your dirty water bottles near the water dispenser signs) and the entertainment wasn't even third rate. The bar staff was quite nice but the hospitality staff, well, wasn't, particularly the Russian speaking one. On the last day when we were getting our passports back, she kept insisting a passport was mine when it wasn't (honey, that woman in the passport is thin and white and 70 years old and let's just say I'm neither white, nor 70 nor even thin). Took 4 excursions. The day in Provence was nice, although I would have preferred to have had time for lunch on my own dime rather than the awful sandwiches. The tour guide was quite professional and competent although she spent too much time talking about Van Goh. Marrakech was excellent and the guy made sure we were all safe. Cadiz was godawful. Some Dutch Jorah Mormont look alike was disorganized, had us drinking alcohol at 9:30am, and told way too many awful jokes. After that excursion, I didn't really want another one but they wouldn't let me cancel, so I was stuck with some failed kindergarten teacher in Valencia. Really, a bridge? Are we 4? The good news is, you can avoid all the bad stuff. There's plenty of time offshore so you can avoid your fellow passengers. With the exception of Casablanca, You don't have to do an excursion to get around the city. When you focus on what you really came for, the ports, it really is a great trip. Read Less
Sail Date April 2017
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