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289 Costa Mediterranean Cruise Reviews

Well what can I say on the outside things look good but far from it on the inside We booked a week around the med first thing I get sold full drinks package for 200€ each spa package160€ do not buy either its a con. Drinks I was ... Read More
Well what can I say on the outside things look good but far from it on the inside We booked a week around the med first thing I get sold full drinks package for 200€ each spa package160€ do not buy either its a con. Drinks I was waiting constantly at the bar to be served one time 45mins they go slow when the know your on package The spa you can never get in and drinks finish at 6 so again they don't tell you that. The food at night was terrible staff don't care waiting 3 hrs one night for four course meal 3 dishes was cold I complained but nothing came of it trying to get a drink with meal well good luck if you want two drinks Tv in room not working cabin 8062 told reception 3 days never fixed The only good food I had was when I left the ship or in pizza bar on deck 5 but you have to pay for that. There is lots more I could say but wasting my time ruined my holiday to be honest was a mess and little to know organisation my first and last cruise with Costa Read Less
Sail Date August 2016
We chose this cruise for the ports, which did not disappoint. However, we encountered many problems on our first time on the Costa line. The cruise was marred by inefficiency, little concern for the passenger, needless standing, waiting, ... Read More
We chose this cruise for the ports, which did not disappoint. However, we encountered many problems on our first time on the Costa line. The cruise was marred by inefficiency, little concern for the passenger, needless standing, waiting, and rude customer service. The worst was rude treatment at the customer service desk. On the third day of the trip our internet stopped, costing us about 100 mb on our package (about $50 worth). At customer service we found that this was because our onboard account had been closed as we had failed to register our credit card upon boarding. Unlike other cruises where we registered the card online, Costa requires an additional step of standing in line at one of a handful of machines to feed and register the card. There is fine print on page 5 or 6 of cruise documents saying “register your card.” We wrongly assumed online registration was enough, but customer service very sternly let us know otherwise - we should have stood in one of those lines upon boarding. We then gave our card, they registered it, and after we apologized for our stupidity, asked if Costa could make good on the internet package we had paid for and restore the 100 mb. NO, we were told, it was our fault that we had not registered our card so it was also our fault we lost the time. “You would not have lost the time if you had registered your card as required.” We tried to explain innocent ignorance. Heightened reprimand by customer service, by this time the worker and her supervisor. I asked politely for a business card or their names, making clear that Costa had refused to make good on my purchase. The supervisor immediately covered his nametag with a brochure as did the customer service worker. The supervisor backed into his office and closed the door. No names. On any of our prior cruises, the internet time most likely would have been restored and our apologies accepted. And certainly customer service workers would not have covered their names. Now the inefficiencies. The first was at luggage drop. As instructed, we had printed our luggage tags and attached them to our luggage prior to arriving at the port. We arrived at luggage drop a little before 2 PM as instructed and encountered what we thought was a reasonable line. We anticipated a quick trip through the line and out of the Venice heat. Problem was, those ahead of us in line had not printed out nor attached luggage tags. So, while 3 people were working the conveyor belt for luggage and 2 were at the check in desk, the employees did little most of the time due to the inefficient setup. Each party that had not attached tags stood there while one person at the desk gathered their ID and information and made out and attached tags. The other person at the desk simply handed a numbered card when this was done. The men at the conveyor belt stood there waiting for the luggage to be handed over once this procedure was completed. And we stood in line waiting as this slow procedure was repeated over and over. Seems like they could have had one line for tagged luggage to be handed over, which would go very quickly, and another to take care of those who required personal assistance. When we finally got to the front of the line it took all of 5 seconds to hand luggage over and receive a number. Next was waiting to board. Our number was 11, so we figured at the rate they were going (on number 2 when we arrived) that we would be onboard about 3 PM. Wrong. There were pages of documents to fill out prior to arriving and many passengers had not done this. Rather than have two lines upon arrival – those with completed documents being able to immediately stand in line for check in and the others directed to desks to fill out documents, everyone was taken by number into the check in line. When our number was called about 3:30, we could tell that the check in workers were filling out documents for people, taking quite a while with those people as we waited in line. Once we got to check in, it took but a minute to hand in the documents, show our passport, and be on our way to the gangway to board. But boarding via that gangway is another story in standing and waiting. On the glassed in gangway to the ship, we were next to board when suddenly boarding stopped and the gangway connection pulled back from the ship. The connection had slipped and staff could not figure out how to fix it. We stood there for over an hour waiting for repairs. No place to sit, no option to go back to the waiting room. It was after 4:30 when we finally got onboard. Lunch service had stopped. We stood in another line to drop off our passports and by 4:45 we were finally on our way to our cabin. Lifeboat drill was coming up at 5:30. We donned our orange vests and arrived at our designated station at 5:30 in a blazing 90 degree Italian sun. We stood and waited. And waited. Finally, at 6 PM some Costa crew arrived. They took attendance and looked to see if vests were on properly. Then lined us up, women and children in front, men in back. Checked vests again to fill the time. Made adjustments. We stood there. About 6:15, announcements over the loudspeaker started in multiple languages. Instructions to come to our stations if the horn sounded. Finally, after 6:20, we were let go. This all would have been done in 10 minutes on Disney. Costa required 50 minutes in hot sun wearing padded life vests, with crew a half hour late and inefficient even then. First seating for dinner was in 20 minutes and the first day on the cruise had been spent standing and waiting. Then there was room service, ordered one day at an extra charge of 5 Euro so we could be off the ship in Dubrovnik by 8:15. We put a marked order card on our door the evening before indicating 7 - 7:30 delivery, the earliest possible time. At 6:45 AM we got a call confirming our order. We got ready for the day expecting breakfast at any minute. Then we waited. And waited. At 7:40 we called to see if they had forgotten us. We were told it was taking so long because it was a galley order. Seems like they should have known that at 6:45. It finally was delivered at 7:50, leaving little time to eat and get off the ship. Had we been told at 6:45 that they could not fill the order on time, we would have cancelled and gone up to the buffet. About the buffets - they were difficult to figure with multiple locations but no one theme on any of them except the pasta buffet at lunch. They again required waiting and standing. Especially at breakfast there would be different foods at different buffets, but no theme or marking overhead to ease the search, thus causing additional traffic of people wandering around looking at each buffet line to find something more than limited options. The buffets were heavy on breads and dessert items for breakfast. No hot foods, no oatmeal or bagels. No salmon, sausage, eggs, French toast, strawberries or blue berries as on DCL and other cruises. The lunch buffet was also limited. We stuck to the pasta line, which was great, making a salad from the limited salad items on the main buffet. I am not choosey on food but much of what was in the lunch buffet line was unattractive. We found the restaurants to be better than the buffets both in terms of food quality and speed of service. However, it was not up to our experience in previous cruises. The breakfast menu was limited and did not change, offering a choice of 5 or 6 plated items themed to a country. For example, U.S. was pancakes and bacon, England was a fried egg and sausage. Fruit and accompanying items were to be gotten from the buffet and fresh squeezed orange juice was available at a charge of 5 Euro for 2. It was worth it as what was passed as OJ had to be tang or a poor substitute for tang. The ambience in the restaurants for breakfast and lunch was pleasant with cloth napkins and linen tablecloths. The many portholes offered good views. The lunch menu offered a variety of items and lunch in the restaurant was our favorite meal on the ship, especially the pasta course. Dinner was at an assigned table in the dining room, which we did like. Our server and assistant server were both competent and we have no complaints. All of our tablemates were native English speakers, most from the U.S. One couple at our dinner table, from Scotland, was on their first cruise. On the first night they brought up the long day and slow lines. “Was it always this bad on cruises?” they asked. No, everyone else assured them, Costa was just bad. Seems everyone at the table found Costa to be disorganized and inconsiderate, pledging a one-time experience but willing to see if things would get better. As it turned out, two other couples at the table also would have their onboard accounts closed, requiring varying degrees of complexities and costs to get things cleared up. We liked the public rooms better than on Disney, especially some of the quiet bar areas with interesting, if somewhat excessive, art themes. One bartended in particular, Joseph, learned our names immediately and we made a point to stop by each evening before dinner and try his suggestion of a drink. He had excellent English and we enjoyed chatting with him until the bar got busy. In the afternoon he was on deck and would seek us out to bring sparkling water. We had an inclusive drink package and we found it very easy to use and to get all the drinks, sparkling water, and coffees we wanted. With the package, there was nothing to sign and the process of getting something was so quick. We have been on 15 ocean cruises and 6 river cruises including Disney, Princess and Celebrity. Although there were some things about Costa we liked, this was the first time we encountered significant problems and the first time we left without a “WOW” feeling. Read Less
Sail Date August 2016
Not recommended for English speaking or US residents. The staff are disrespectful, rude, very unorganized, never on time, staff never smiles, once cruise over never says thanks or acknowledges you. This is an international ship that ... Read More
Not recommended for English speaking or US residents. The staff are disrespectful, rude, very unorganized, never on time, staff never smiles, once cruise over never says thanks or acknowledges you. This is an international ship that provides for the Italians. Boring itinerary, no courtesy shuttle having all ports too far to destination highlights and Costa will rip your wallet on charging too much for a shuttle. Towels are old and gross to use. Décor so old with stains, etc. shower curtain too short making it a mess to take a shower. Always continental breakfasts. Never hot meals. You miss your designated dinner time, no dinner. Buffet horrible food. After numerous notifications and requests for diet and twin beds vs queen. They didn't care and will do things on their time and when they feel if will be done. During mandatory meetings all they do is promote another cruise with them. Very pushy. They charge for everything possible...pizza, etc. Read Less
Sail Date July 2016
I would never , ever go on a Costa cruise again. The food was not up to par and everything was a purchase package.There was even a package for coffee. We were a total of 6 adults and 4 of the 6 were not drinkers . After being told ... Read More
I would never , ever go on a Costa cruise again. The food was not up to par and everything was a purchase package.There was even a package for coffee. We were a total of 6 adults and 4 of the 6 were not drinkers . After being told during embarkation ( which was a nightmare ) and at the front desk that we could purchase 2 alcohol packages and 4 regular soda/ water packages , when we attempted to purchase them we were told we were not able to do so because we all have the same booking number !! Stephanie attempted to help but called the next day to tell me that the bar manager said he will not override the system. I have never been on a holiday where we were simply refused something that was not impossible, The cabins were creaky, one night during a thunderstorm our room flooded. As for the ports you can skip Bari, but Corfu, Mykonos, Santorini, Dubrovinik and Venice were spectacular ,also you do not get a lot of time on each port. The best thing about the cruise was the service from the wait staff during dinner at the albatross and housekeeping, Ironically since we have been back from the cruise EVERY single person have spoke to , about 4 couples have said they would not go with costa again , I only wish we had spoken to them before,... Read Less
Sail Date July 2016
I chose this cruise because the timing and itinerary worked best for me to relax on a cruise after a land tour. I have never cruised with Costa before. Though my agent said that it is so-so, I decided to give it a try. After 7 days on ... Read More
I chose this cruise because the timing and itinerary worked best for me to relax on a cruise after a land tour. I have never cruised with Costa before. Though my agent said that it is so-so, I decided to give it a try. After 7 days on the Mediterranea, I think I most probably will not come back to Costa cruises again. Costa cruises may be for some people but not for me who can only understand English and looking for a relaxing ship. The decor in the ship was nice and in general it is a beautiful ship. The cabin is similar to those of medium priced cruise lines. As for dining, I think the food is OK, generally not as good as the other similar priced cruises I was on (e.g. Princess, Celebrity). The Entertainment was typical and the performances were enjoyable. I was told that there are be many languages spoken by the announcers (which is expected being in Europe). But I think it is difficult for me to understand some of the announcements when some announcers, after speaking many sentences in Italian and just summarize in a short sentence in English. In addition, some announcers spoke too fast and with a heavy accent that the clearest words to me were ‘Ladies and gentlemen,…, Thank You’ with much of the message being missed. Since we were at port every day, I did not attend any of the ship’s activities. So the language barrier only affected me in understanding the general announcements. I feel that the staff and crew were doing their best to try to maintain order in a generally chaotic ship. My personal experience is that the guests were very often loud. Many people did not seem to have the concept of lining up for service. They shamelessly jumped queues (whether it is for information, paying the cashier or waiting for tendering service). When they were asked to line up, they expressed disgust verbally and/or non-verbally before reluctantly walking to the back. I was told that we would have pay for water with our meals if we did not have the ‘water package’ as one of the added features in our reservations. One guest told me that she was charged 1 euro for having water with her lunch in the dining room. Initially we were told coffee/tea was not available during dinner time because coffee/tea was only available at breakfast time. The reason is that it takes special staff to prepare them. After more enquiries, coffee/tea was offered for free at our dinners with a qualifier that the coffee/tea is not prepared by ‘professionals’. There is only one short paragraph about the port on the daily bulletin. Most other ships I was on provided a page with a map for each port. The Information Desk staff pointed us to the Shore Excursion Desk for information. We were then told by the Shore Excursion desk that they only sold excursions and did not have any information. Tendering ashore was also less than satisfactory as there was a small print on the daily bulletin telling us to pick up tickets the day before. Many of us missed reading that and only picked up tender tickets later. For Katakalon, some people had to wait for 2 hours in the lounge for their ticket number to be announced before getting on the tender. We were at that port only for the afternoon. The situation in Kotor was improved because there were some local boats in addition to using the ship’s life rafts. Coming back to the ship at Kotor was a challenge as we lined up for nearly an hour in the blazing sun for the tender. The wait time was made longer for people in the line because there were people frequently jumping the queue, making it an unpleasant queuing experience. No Costa staff was around to maintain order. Settling the account was another challenge. Generally I could settle my account the day before in my previous cruises with other cruise ships. We were told that if we would like to pay cash and not charge our credit card, we had to do it from 7:00 a.m.-8:45 a.m. on the day of disembarkation. This again created a big crowd waiting outside the lounge before 7:00 a.m. and we lined up for almost an hour to settle our account. Disembarkation was another chaotic scene as people did not seem to stay in the lounges assigned according to their luggage tag colour. I was told that people who did not have checked baggage could go any time and so many were trying to disembark right away. Staff was just trying their best to maintain order in that chaos. To summarize, though the itinerary was good, I did not find this cruise relaxing at all and I will think twice before I try another Costa cruise. Read Less
Sail Date July 2016
We choose our cruises by itineraries and desired destinations since little time is spent in a room. The Mediterranea food is average to poor. Dinner menus are fine in that they offer more than you would ever cook at home, although seafood ... Read More
We choose our cruises by itineraries and desired destinations since little time is spent in a room. The Mediterranea food is average to poor. Dinner menus are fine in that they offer more than you would ever cook at home, although seafood was less than normal, no treats like crab, lobster or escargot. We understood the line is largely Italian and that was a plus for us. The partying element they promote was not the case on our ship. We have Italians in our family so we looked forward to a very international vacation. However, the offering of pastry/donuts and limited deli meats for both breakfast and lunch was a very large portion of the buffets. We went to the formal dining room to seek out eggs and salmon. Things like pancakes and waffles were very greasy. There was no complimentary ice cream, coffee bars or pizza like on american lines, FYI. Also, a lack of lounge chairs are a problem. ALSO, if you end up on deck ONE beware, the crew works through night below. We has to ask for ear plugs! Read Less
Sail Date May 2016
We have travelled several times with the Costa. Always with great satisfaction, but this ship is really awful. Crowded with shouting and screaming children. What a terrible noisy and badly runned ship. Everything is concentrated on the ... Read More
We have travelled several times with the Costa. Always with great satisfaction, but this ship is really awful. Crowded with shouting and screaming children. What a terrible noisy and badly runned ship. Everything is concentrated on the Italians, while there are so many different nationalities on board. But that does not count on this ship. Food in the restaurant was not well prepared. The buffet had just an small choice and in the morning there are no eggs at all. The place arount the swimmingpool is always dirty. It is a pity that they replaced a lot of serving staff from Philippines and Indonesia by unfriendly Italians. Costa if you want to be an international firm, then you should do more for the other nationalities and not only make your animation program for the Italians. The cabin was cleaned by very friendly people from the Philippes. Entertainment in the big Music hall is good, but there is hardly no music before dinner. Everything starts when the Italians are ready with their dinner. And that is very late. Read Less
Sail Date May 2016
I was interested in doing the islands of the Western Mediterranean and after a fair amount of research the Costa Fascinosa had just what I wanted. There were any amount of queries from friends and family...why Costa? My answer was ... Read More
I was interested in doing the islands of the Western Mediterranean and after a fair amount of research the Costa Fascinosa had just what I wanted. There were any amount of queries from friends and family...why Costa? My answer was ‘the route’. I must say that from the point of embarkation the whole trip was a delight. We had a mini suite which was neat and clean, fruits, sparkling wine, a large room that allowed plenty of sunshine. A 40ft balcony that wrapped around the suite was convenient to sit out and enjoy the sunsets. The room was on the port side so we could see the islands as we approached each one. The on board credit of $400 was sufficient for a wine/drinks package for the 7 day trip, and for on shore excursions on Ibiza and Pompeii. There were ample options for meals from breakfast to dinner, and later. Bars were open all the time and service was prompt and efficient. The weather end May/early June was great so one was able to enjoy the outdoors. We chose the first dining option at 6:45pm and had a table for two which was nice for quiet time at the end of every busy day. There was enough opportunity to mix and talk at the breakfast and lunch buffets. There was a lot of on board entertainment which one expects on a cruise for adults, children, fitness fiends, gamblers, dancers and the like. Each night a ‘Diario di Bordo’ was slipped into the suite giving us a whole lot of useful information about what the expect the next day i.e. the temperature, the condition of the sea, news from the bridge, a write up about the port, various entertainment on board, different meals at different locations on the ship, departure details for off shore excursion etc. The ship was clean, the staff efficient and eager to please the 3000+ passengers on board. Our credit cards were linked to our Costa cards which automatically debited any on board purchases and the billing was seamless right up to disembarkation when the Costa cards were returned and our accounts closed. Great job. The disembarkation was executed with precision and that clearly showed that the procedure was backed with loads of experience over the years. All in all...great trip..Gracias Costa....keep sailing. Read Less
Sail Date May 2016
Costa is a good provider of fun, food, pleasure. While the quality of the shows has deteriorated and the experience of the Medusa Restaurant was embarrassing, the overall ship is to die for... the service is as usual, excellent. Must ... Read More
Costa is a good provider of fun, food, pleasure. While the quality of the shows has deteriorated and the experience of the Medusa Restaurant was embarrassing, the overall ship is to die for... the service is as usual, excellent. Must admit, the creativity of the four star chef was not top-of-the-mark. Now then, they have changed the drinks package. So if you get the 25 euro a day rather than the 29 euro, your disappointment factor will be high. What is advertised, what you find on the table provided menu cards versus reality - well good luck, And getting into an argument with the bartender will only frustrate the issue, especially when you have the paperwork in front of the two of you. Beware! Costa is Italian. Each port was as are ports today, full of tourist shoppes, tourists and if you think I would pay 17 euros to walk to Dubrovnik wall, you must think little of me. We don't take the cruses just for the stops, they are at best secondary. Our reason is the ship and she is a beauty. Read Less
Sail Date May 2016
First time with Costa Cruises. The ship and accommodation was magnificent. The entertainment in the theatre and by the Latin dance team was excellent. Room cleaning was good. Bar waiters do not harass you to buy drinks, they ask once and ... Read More
First time with Costa Cruises. The ship and accommodation was magnificent. The entertainment in the theatre and by the Latin dance team was excellent. Room cleaning was good. Bar waiters do not harass you to buy drinks, they ask once and place a napkin on your table to signify to other waiters that you have been dealt with. However, I thought Costa let themselves down in several ways. 1. On board gratuities are compulsory therefore service suffers. 2. Prices quoted in bar menus do NOT include a 15% service charge. 3. Sales stalls are set up in high volume walkways causing congestion and making it difficult to move around. 4. Charges are made to get from the ship into the town where you are docked. These are excessive e.g. Ibiza Town - Costa charge 12.95 euros, the local bus from the port is 5 euros return. The time at each destination could have been arranged better e.g. 6 hours in each of Naples and Barcelona as against 18 hours in Ibiza. Read Less
Sail Date May 2016
Having just returned, and travelled with Costa before a few years ago which was superb we decided to use them again, what a change and for the worse. Firstly, embarkembartion once on the ship was a nightmare, the crew had no idea where to ... Read More
Having just returned, and travelled with Costa before a few years ago which was superb we decided to use them again, what a change and for the worse. Firstly, embarkembartion once on the ship was a nightmare, the crew had no idea where to direct the passengers to their cabins, I found the language a big barrier and I ended up on the ninth floor thinking it was my cabin but in actual fact I was sent to the buffet with luggage in hand. Once settled into the cabin we then had to do the emergency drill which was a joke, many didn't even wear their life jackets and were not checked for this, myself and my husband wasn't even checked to see if we had arrived, let alone accounted for, it wasn't until the following day did we receive a letter stating...as we hadn't attended the drill the evening before, we were to attend another one that day! The ship is beautiful but is spoiled by the thousands of passengers which pass through and have no regard for fellow travellers on a daily basis, with the pushing and shoving which accumulates at the food stations and seating areas to eat the food. The queues are long and tiresome with no time to ponder on which food to put on the plate, it's like a conveyer belt of passengers which never stops. The public areas are very crowded and are a fight to obtain a nice relaxing atmosphere in a seated area. The bar prices are way over the top and with a surcharge on top of that which makes social drinking quite painful. You could order bar packages for several hundreds of £'s but to get your monies worth you would have to be completely out of it to appreciate the so called perk of the package. The food where ever you chose to eat was a dismal experience with cold to luke warm plated meals or self service. It got to a point where we were dreading meal times because I hate cold food and we don't like bringing attention to ourselves by bringing it to the attention of crew members who couldn't understand English...at one point I did ask if my dinner could be put into the microwave...I even had to demonstrate in mimbe a microwave and said Ding Ding at the end, and to my amazement was told there are no microwaves on board, and yet when I challenged this to someone in authority he informed me they do indeed have microwaves! The crew members never smile, they shuffle along the decks doing their usual duties but if they can get away with it they will...many a time I had to clear my own table from previous diners before I could set my cold food down. One of the water and ice machines in the buffet had been out of order for the whole two weeks of my trip, and meal times were the only time you got free water to drink. Tea and coffee was free at breakfast and afternoon tea, but the rest of the time you had to purchase, I've been on many cruise ships and this service has always been free! The public toilets seemed to be a meeting place for the crew who mingled with the passengers to do their thing, I've never noticed this on other ships and must admit I'm not a fan. The sanitising stations are dotted around the ship but unfortunately hardly anyone uses them...they should be manned at the buffet and dining areas especially to ensure cross contamination is none existent. It only takes one mistake which could effect the entire ship and its reputation? The evening entertainment in my view was on par with other ships, tired acts which were repeated for the benifit of new passengers, audience participation was the order of the day, which in another language other than your own is quite daunting. There were the usual dance classes, bingo etc etc, but nothing to write home about. In fact, instead of coming home relaxed and energised I am now looking to book a retreat where I can rest my loins and brains....I so need a holiday! Read Less
Sail Date May 2016
I don't think a lot of people with positive feedback do the reviews, you only see the negative ones. We where a group of 8 people ages 35 to 47 from South Africa (yes we where the noisy bunch), Booked from Istanbul to Venice. ... Read More
I don't think a lot of people with positive feedback do the reviews, you only see the negative ones. We where a group of 8 people ages 35 to 47 from South Africa (yes we where the noisy bunch), Booked from Istanbul to Venice. Costa change itinerary from Istanbul to Venice, they booked our plane tickets and transferred us on there cost and gave each of us a $150 credit towards our on board purchased. Do opt for the drinks package because a beer or 2 , glass of wine and a coffee wil be more than the drinks package cost per day. The food in the buffet was good and the we had most our meals there. The couple of times we did the formal restaurant, it was good, just remember to feed 700+ people in the first sitting does take time so opt for the later sitting, but then you miss out on the entertainment. Most guest where Europeans so language was sometimes a problem but we always managed to find out what we needed to know. TV in English only on news channel, but you are not there to stay in you cabin, go for i swim or explore the places you visit, entertainment on board was more than enough. Bar staff was friendly and helpful. Swimming pools where cleaned every night. Cabins where clean and although not very big, more than adequate. Staff was friendly and very helpful. Excursions organized by Costa are expensive, but if you are capable use local transport at fraction of the cost. for eg in Dubrovnic a cab for 8 to old city cost 15 Euro there and another 15 Euro back, but from Costa it wlll cost 11 Euro per person. Food and wine bought on places you visit does get taken away, but they deliver it to your cabin the night before departure. Negatives: Europeans are rude and will push you out of the way in the food lines, but then again, you are on holiday, have that extra glass of wine or 2 and wait for the rush to be over. Read Less
Sail Date May 2016
We chose this voyage because the timing allowed us to complete an earlier Princess cruise; spend a week driving the northern lake region of Italy; pick up this cruise, and then put us in position to cruise back to the States. (We were ... Read More
We chose this voyage because the timing allowed us to complete an earlier Princess cruise; spend a week driving the northern lake region of Italy; pick up this cruise, and then put us in position to cruise back to the States. (We were celebrating our 60th anniversary/80th birthdays...while we both were still standing.) We've traveled Costa previously. Costa Cruise Line may not be for everyone; it has been good for/to us. For whatever reason, some travel agents will not book you on Costa. If you find this to be the case and you really like your agent, book the cruise yourself and having done that, transfer the booking to your travel agent. Failing that, book the cruise yourself and forget the agent. Costa, in Europe, caters to typically not less than 6 nationalities aboard the ship. Your announcements are therefore (typically) in 6 different languages! Italian, German, Spanish, French, Portuguese, and English. With the increase in Asian tourists, do not be surprised if additional groups are catered to. The preceding isn't bad, it just "is". Since the groups mentioned are on board, the ship's tours are offered in the respective language. That's the good news. The bad new if not enough people of a group book the tour; the tour is cancelled. The option is to join another group's "language" tour. The tour office is well organized and joining the correct tour is typically a non-event. Regarding dining room seating, somehow you are seated with a group that speaks your language. The food is OK. Formal nights are a farce (at least on this cruise). Tennis shorts and sweater around the neck was allowed. Entertainment was generally good+. The "My Way" dining room is less crowded since the majority of guests opt for the NY one. Service was fine in the dining room. Their main floor show is excellent with good cast. The other shows are good/typical. As with all cruises, there are daily events throughout the day such as lectures/demonstrations/movies and such. Their Internet room is fine. There are also stores in which to shop and naturally a Casino. Their "front desk" will change money (U.S./Euro/Pounds) which is important since you'll need $20 in pounds if you are going on a tour in Britain and plan to snack/have coffee. If Costa is going at the time you want to go; to the place(s) you want to go...the go with Costa...if nothing else, the price will be right! Read Less
Sail Date May 2016
When travel with Costa you are treated like cattle that is there only for them to milk money out of you without showing you any respect. What about informing you att 22 in the evening that you must leave the cabin att 8 in the morning ... Read More
When travel with Costa you are treated like cattle that is there only for them to milk money out of you without showing you any respect. What about informing you att 22 in the evening that you must leave the cabin att 8 in the morning for the only reason that they are saving on personnel costs. Or lying to you and claiming that you must buy a bus-ticket for 14 EUR because there are no other way to get to the city and then you find out there is local bus for 2 EUR that goes twice as often as the costa-bus. Or closing a line to the buffé as soon as the queue is less than 20 minutes which means that we who where traveling with a baby could not eat together because one of us always had to stand in line while the other one took care of the baby. In general, Costa are extremely bad at communication. Before going to the cruise checked the webpage closely and wrote three e-mails asking the basic question: "From where does the ship depart?". They could not even provide that information. Luckily it was easy to find anyway. When arriving at the port everything was chaotic, no information about what to do with your bag and how to board. You have to stand in line with 1000 other persons in a tent to find out you need to dump your bag at another location, and then fill out some health-declaration without being provided a pen or some table to write against. Another typical example of costa-communication is you get informed about "you can register your credit card here or there". However, you never get any information about why you should register the card.... I could go on forever with examples about costas bad communication but the bottom line is that it will cost you plenty of money and time.... Read Less
Sail Date May 2016
We chose this cruise because of the itenerary. Unfortunately we spent the first day at Istanbul airport; we can only assume it was easier than changing our flight when Costa changed the departure port. On arrival, the reception staff was ... Read More
We chose this cruise because of the itenerary. Unfortunately we spent the first day at Istanbul airport; we can only assume it was easier than changing our flight when Costa changed the departure port. On arrival, the reception staff was less than helpful and this continued for the duration of the cruise. The service in the restaurant was appalling. The waiter actually apologised in advance for the anticipated slowness of service as he seated us on the third night! We assumed it was a problem in the kitchen or getting food from the kitchen as it wasn't the waiters. Bar staff provided good service. Drinks package OK as coffee, soft drinks and water carried a charge. Cabin and communal areas were clean. Excursions were expensive and shame on Costa for providing no information on ports of call. Basic information could have been provided but staff couldn't/wouldn't even say how far town was from the port. The reception staff gave a poor impression of Costa on each occasion we needed them to answer a query. Too little time in ports despite the whole sales slant of NeoRiviera. Would have loved a whole day in Dubrovnik. Book a taxi - 50 Euro for a trip up to the viewpoint. The ports of call were well worth a visit and not disappointing in any way. Some passengers were exceptionally rude and pushed anyone and everyone who blocked their path. The siting of the coffee machine was ridiculous; it was on the main, rather narrow route into the restaurant. This caused chaos at breakfast time. The theatre was somewhere I would not want to be in an emergency. No side aisles for exit and tables along each row which were difficult to pass... Read Less
Sail Date April 2016
We chose the Costa neoRiviera purely because of the itinerary - we wanted to start in Istanbul. The departure was changed to Athens but we had been there before so it was a disappointment, although understandable in the circumstances. What ... Read More
We chose the Costa neoRiviera purely because of the itinerary - we wanted to start in Istanbul. The departure was changed to Athens but we had been there before so it was a disappointment, although understandable in the circumstances. What wasn't so understandable was why we were still flown to Istanbul for a 4 hour wait for transfer to Athens, leaving us arriving at the ship at 12.30 on 26th unable to eat or drink because all facilities were closed for the night. Customer service staff weren't all that helpful and to be fair a cold snack was later sent to our rooms. Despite having been to Athens already, we really enjoyed seeing it again. Exiting the port we were offered a 15 euro transfer for 3 to the Acropolis which on discussion with the driver became a 50 euro day tour of Athens with return direct to the ship which we found to be great value. The weather certainly plays its part in influencing your memories of the Greek islands and we were not disappointed. Mykonos was our next stop, really no need for any excursions, the town is lovely in itself, and a water bus takes you there for 2 euro, no need to buy expensive transfers. We headed for Delos on a guided tour and it was better than we expected, a mini Pompei. Santorini was reached by tender, but our Costa excursion was really a glorified bus trip to two villages, which, while worth visiting, were swamped by the occupants of two cruise liners, and the guide on our bus added little value to the day. However the island is beautiful and if you can force yourself to put the crowds to one side it was a great day out. We are, after all, part of the crowds ourselves! Our bus trip did include the cost of returning to the tender boats by cable car. Argostoli on Keffalonia was less impressive, nice to see but not worth going out of your way to do so. We had a private excursion, not a Costa one, and it was just ok. Quick tour of the area and a wine tasting, but nothing exciting. Anyone visiting this island could have as good a time just walking into the town which looked nice. Other guests were not impressed with the Costa tours they went on. Dubrovnik was spectacular. Heading to the cable car we again hit on a taxi driver who took 4 of us up to the cable car viewpoint but stopped on the way at a few other vantage points to allow photos. it was cheaper than 4 cable car tickets and we had better views. We then walked the walls, as everyone does, and it was impressive. Again, the weather did us many favours and on a wet day I'm not sure the same impression would have been made. Rain did greet our arrival in Venice for the end of the trip but it dried up as we docked and we walked from Piazzale Roma to San Marco and enjoyed it immensely despite it being our 4th visit. Venice always pleases. So all in all it was a great experience. However Costa could do some little things to enhance the experience. The buffet breakfast was a chaotic free for all. Staff and tour guides put this down to the arrival of the first 600 Spanish guests for the season, who really don't know the meaning of manners. However from earlier reviews of this ship we had been pre warned, and really on any ship when all occupants need to exit the ship at the same time its going to be hectic no matter how you organise it. But if Costa had opened at say 7.00am instead of 7.30, and had provided more than 4 coffee machines for 1600 guests it might have been better. After half an hour two machines usually packed in so it was a road rage type atmosphere around the 2 remaining coffee machines. Otherwise the food was fine, nothing spectacular, and the restaurant evening experience was good. We were not offered our choice of sitting but were told by a tour guide that the Spanish and Italians got the 10 pm sitting and us northern europeans got the 7.30 sitting. Lucky for us as I'm not sure I'd have lasted till 10.00. Staff and stateroom were fine and the ship itself was in good nick for an old ship. It clearly caters for Italians and knowing this in advance you just get on with it. Lots of shore excursions were cancelled because of low numbers but only after we had sailed, leaving short notice to re-arrange. Obviously you couldn't go to outside companies at this point! We had one cancelled on Santorini and as outlined above I'm not sure the alternative was value for money. Excursion staff weren't exactly sympathetic, using the shoulder shrug as the international language of communication. The fellow guests were the rudest I have come across, but on the other hand we did also meet some lovely people every evening. All in all it will be a great memory for us due to the ports of call and the lovely May weather. One person travelling with us was on her first ever cruise and far from being put off, is now seeking out a second cruise for later in the year. To sum up, you probably get what you pay for, and if the itinerary is what you want this compensates for other shortfalls. Read Less
Sail Date April 2016
We like very much to dance during our journeys. That`s why we expected to enjoy of much international social dancing with good evergreen dance hits. Instead we had to follow presentations of experienced dancers, who took part in everyday ... Read More
We like very much to dance during our journeys. That`s why we expected to enjoy of much international social dancing with good evergreen dance hits. Instead we had to follow presentations of experienced dancers, who took part in everyday dance lessons. Music was performed by a duo and young dj`s. Most of the music was replays of the music played during the dance lessons including not so familiar dances like paso doble, wienerwaltz, mazurka, merengue, group dances, etc. We waited in vain to dance with the music of such superstars as Frank Sinatra, Dean Martin, Elvis Presley and like. We think that we were not the only ones. Dance lessons belong to dance schools. In overall we were satisfied with the cruise. Costa Magica was as fine ship we expected. The personnel was friendly. The weather during the cruise was fine and we saw many interesting places. Especially satisfied we were with our cabin steward Mervin who was very friendly and helpful. Read Less
Sail Date April 2016
Bad
This cruise was not much fun for English speaking guests. No tv channels except news, no movies, slow old ship that spent too much time at sea and not enough time at the ports, all the excursions are too expensive for when you do the euro ... Read More
This cruise was not much fun for English speaking guests. No tv channels except news, no movies, slow old ship that spent too much time at sea and not enough time at the ports, all the excursions are too expensive for when you do the euro conversions. You have to spend more money once you get onboard. No additional or self help tour info given at the ports...you have to find your own way. Cabin upgrade was a waste of time... did not use the room service once. The food is tasteless... only for the European guests tastes. No free water all day long. The juice machines are only open for breakfasts . Tea and coffee available only at breakfast and afternoon tea. Thats too bad for us that like a cup go coffee after supper... you have to buy a drinks package.This I find absolutely absurd. Not much options. Pizza's and the better burger are additional charges. Not worth the expense if you want an enjoyable cruise. It seems that this cruise is only worth it for Euro countries.It gave us no value at all. I had hoped to also go swimming at one of the med beaches that I've seen in the tourist brochures but this was not possible. The ports are always on the opposite ends of the beaches. I am Not impressed at all. Can't wait to go back home. This trip is a total disappointment after having saved for a long time to go on one. No more cruises for me. Read Less
Sail Date April 2016
We found a last minute offer that was ideal as we live fairly close to Venice To get to Venice we travelled in an Austrian Rail bus that dropped us at the port 3 hours later We checked our bags and walked to Venice for a short visit ... Read More
We found a last minute offer that was ideal as we live fairly close to Venice To get to Venice we travelled in an Austrian Rail bus that dropped us at the port 3 hours later We checked our bags and walked to Venice for a short visit It was Easter Sunday and very busy so we left quickly and leisurely went back to the embarkation hall Embarkation was fairly slow and we had to wait around for quite sometime - something that Costa does not get quite right! Disembarking was a problem for us as we needed to get off fairly early and we were given 3 different instructions from reception - eventually we got to the right place This was our second trip on Deliziosa and we were not disappointed,, the ship is spic and span Our cabin, a Premium Balcony was tops and our invisible cabin steward was super efficient Most of our meals were in the MDR , the Maitre D was really helpful and organised us a table with pleasant English speaking table mates Our waiters on table 235 first sitting were really good to us We purchased a wine package on board and were happy with the quality of the wines Breakfast in Muscadins Buffet is continental and no eggs were on offer, only in the MDR The food selection was more than adequate and the sweets amazing To find a table on on sea days in Muscadins can be a bit tricky We did our own thing in the ports as the stops were half day The gym and Sauna areas are also very well equipped In Santorini the tendering was really efficient and the stop was great as always Thanks to the Deliziosa team, we'll be back again Read Less
Sail Date March 2016
First I would like to say I called the Costa Cruise line several times prior to booking to be sure, that as a Orthopedic, Chronic Pain and Cardiac Handicapped person, I could get from where the ship docks to the front of the port. They ... Read More
First I would like to say I called the Costa Cruise line several times prior to booking to be sure, that as a Orthopedic, Chronic Pain and Cardiac Handicapped person, I could get from where the ship docks to the front of the port. They assured me .....no problem they supply intraport buses. When I got to Olympia, Greece. I disimbarked and asked where to wait for the port transport. "sit right there, they come every 20-30 minutes" and 1 hour and 45 minutes.later, I made my way back to where I disembarked and asked the employee at that station a tall man from India (name tag), when and where were the buses. He looked me up and down, "you look like you could use a walk, it is 2 kilometers to the front of the port". I was in shorts. My long scars on both legs, the 1 inch shorter left leg were visible. He couldn't see the heart failure which wasn't well controlled by medications in a situation where there is uncontrolled salt in the food and this particular heart failure is best treated by transplant which I don't want to do. My legs were swollen, I was obviously diaphoretic and short of breath. Who was he to tell me "you could use a walk'. I missed this port entirely. I swam instead in the ship pool, grateful not to have body to body contact as usually happened after 9am. Hot water, Tea and Coffee were only available at Breakfast and 'Tea Time" unless you purchased a special beverage package for Hot Water. What a stupid issue to anger the passengers over......the hot water is a by product of the engines being on, which they always were. Food was terrible and took 2 hours and 30 minutes most nights in the main dining. The Sugar Free dessert option were Excellent on a consistent basis. Those Chefs should really write a Diabetic Dessert Cookbook. We asked several times if we get in and out in an hour.....we were told to go to the buffett. But I can't carry plates and walk as I need to steady myself on something. The cabin was quite worn. Light switches had gouges out of it exposing what looked like cork. The balcony was rusted in many areas with the metal separating. I was afraid. Entertainment. The Acrobats and Magician were really good. The Costa Cruise dancers and 2 singers that performed the other nights were okay if it was 1 performance. They did the same hip hop dance style every night just in different costumes. I have been on 25 cruises........this is probably the worst service. The best part was the 7 ports of call, though once you got there Split Croatia an improvished port hat didn't have anything to offer, other than a bus rides viewing hanging laundry. It was also Easter. I was hoping for a Sunrise service. The only services were for Catholics and they were at Midnight and 5 pm on Easter Day. They have an option to send 1 email at 20 cents Euro/ minute. What they didn't tell you was that it took 16 minutes to send a 1 paragraph email and though we asked several times first if there were any other charges they billed a $6. nondisclosed registration fee. I took the Internet brochure to the front desk and showed them there was no disclosure about this $6. registration fee. The guy said too bad you have to pay it. It cost $9. to send a 1 paragraph email. It would have been better to wait for a port with a McDonalds and buy coffee and send from there. Read Less
Sail Date March 2016
This was my first ever cruise so can make no comparison. Decided to try a cruise and see if I enjoyed the experience / type of holiday. Firstly positives : No supplement for single occupancy, large cabin which was kept spotlessly clean ... Read More
This was my first ever cruise so can make no comparison. Decided to try a cruise and see if I enjoyed the experience / type of holiday. Firstly positives : No supplement for single occupancy, large cabin which was kept spotlessly clean - in fact linen and towels changed too frequently. Glad to be on deck 10 with only neighbouring cabin. Extremely comfortable bed - bathroom very adequate Inclusive drinks package is a must - roughly £20 per day for all drinks except champagne - all day long. Excellent coffee on request from the waiting staff or at one of the bars. First class dining experience in Corona Blu restaurant. Staff very pleasant and helpful. Every night a different menu and possible to interchange and have exactly which course you choose at any point. Plenty of dishes I had not had before and some very unusual different things to choose. If not acceptable or to your liking then it is perfectly acceptable to take a substitute. Very good of choice of set wines - three or four in each category. Beautiful linen at table and I thought a really lovely experience. Buffet breakfasts with an extensive range and there again can take into the Corona restaurant or eat in the cafeteria style restaurant. If cooked breakfast is required then this has to be taken at a restaurant Fiorentina on Deck 3 - however this is no real problem. It seemed that there is some food to be had all day long if wanted ! Evening entertainment - professional dancers first class and opportunity to dance with own partners or with a professional My main criticism would be that the excursions/ shuttle buses are expensive -however I did my research and walked or used public transport when possible so actually only paid for a trip to Pisa which was expensive for a 5 hour trip. However this was no surprise I was aware of this. Entertainment in the main theatre was average to poor I thought but not a big issue for me. I joined in Savona and had a long wait for my transport from Milan to port of Savona. Landed at 09.30 and coach left at 13.30 from the second pick up at T1. However with further investigation I would have been better to embark at Barcelona. Didn't feel this ship was too crowded ( as I read in previous reviews) however I think probably only about two thirds capacity. Cant comment on fitness and recreation facilities as I did not use So there may be a few criticisms but I would say excellent value for money. Read Less
Sail Date March 2016
We have always cruised with Costa for 8 years and tried MSC and P&O only to find ourselves return to Costa purely for the great food, entertainment and welcoming staff. But over the years their system has changed dramatically and on ... Read More
We have always cruised with Costa for 8 years and tried MSC and P&O only to find ourselves return to Costa purely for the great food, entertainment and welcoming staff. But over the years their system has changed dramatically and on this particular cruise we found that everything is money orientated and here is a list of what I mean: 1) Costa always provided water at dinner times on previous cruises but now they expect everyone to PAY for the water (and its not cheap at just under 4euros) and to top it of they automatically charge service charge of 15% which I find absolutely ridiculous. 2) We always had pizza on Costa including the evenings but the systems has changed where you'll have to pay for pizza. And the pizza at lunch time is nothing like pizza but a blob of pitta bread and cheese. An Italian cruise and no pizza UNLESS YOU PAY! 3) We were use to having gelato ice cream for dessert during dinner time but now....no ice cream at all. You'll have to go deck 5 and pay for it. Yet again Italian cruise no gelato UNLESS YOU PAY! 4) No sauna or steam room on this cruise UNLESS YOU PAY for the samsara package. Ridiculous. 5) Had a dispute with our cabin steward on deck 9. On the second evening he didn't leave the itinerary sheet on our bed like they do every evening. The following morning I asked him if he can provide me one as I do need to know what time the ship was leaving and whats going on in the ship. He was adamant he put the sheet on my bed but I told him I had nothing (if I did I wouldn't have to ask!) he threw a strop and said now he has to go down to reception to get me one. I told him its fine, I can get it myself. Then he said he'll put 4 or 5 on my bed tonight. I told him I only need one. He wasn't happy that I said that. Then few days later we noticed our cabin was hardly cleaned properly and that we threw away our costa cruise ship box! I approached him about it and he said he did throw it away because he THOUGHT it was rubbish! I said I need that box so I can bring my cruise ship back to UK is good condition. Plus he shouldn't throw anything away unless it was in the BIN. He refused to acknowledge anything I say then said sarcastically he'll pay me back $100, $200 or $300! I was numbed. I told him I just need the box I don't want your money. Then he said hes worked on Costa for 16 yrs and said hes never experienced someone like me! I was fuming! I paid to come on holiday and get treated like I'm in prison camp. To top it of I had to pay 9euros daily for this kind of treatment? Theres a party of 10 of us and we pay 90euros each day for this service!!!? Not on! I complained to the reception and they made him give me back my box and apologized. I've honestly never experienced anything like this and this is my 16th cruise! 6) Don't expect hot breakfast on this cruise. The last order is at 9AM and if you do happen to arrived 2 minute before they'll treat you like crap. The food is cold and they walk around with luke warm coffee and tea and seem to ignore you when you want milk? Not happy. They used to serve hot breakfast buffet in the mornings and now that the system has changed alot of people were complaining. 7) We have built up points over the years and as we are pearl Gold members we always had our club photos for free and this always included pictures with the captain. Now they only give you one photo (without the captain) and they take several pictures and only to print the free photo when some of us in the picture had our eyes closed and print the good picture on the bigger photo and expect 15euros for it! This was not just my experience but other cruisers complained about it. They basically purposely choose to give you the picture when everyone isn't ready and expect you to pay for the decent pictures. SO yet again UNLESSS YOU PAY you won't get a decent club photo. 8) Over the 8 years we have been cruising we built up our costa club points to Pearl Gold. But their new systems has changed so that any point gained before 3 years of cruise will automatically be deleted. This will make it impossible for us to maintain our pearl gold status unless we do world cruises with them atleast twice a year. I'm not a person who normally write reviews or to complain about things. But I honestly felt like Costa cruises have gone downhill and everything is done to their profiting and not to customers satisfactory. We cruise 2 to 3 times and year with Costa but we will change and try other cruises. The only up side to the cruise is the beauty of the ship and the entertainment. But theres so many lows. :( Read Less
Sail Date February 2016
Costa Diadema 1st February 2016. Our normal Anniversary cruise with Costa round the Western Med & as usual not really interested in P.O.C. as we no longer venture ashore, just in a week of quiet relaxation & good food. Well ... Read More
Costa Diadema 1st February 2016. Our normal Anniversary cruise with Costa round the Western Med & as usual not really interested in P.O.C. as we no longer venture ashore, just in a week of quiet relaxation & good food. Well what a disappointment this proved to be; First the Mini-suite was dangerous for elderly guests, wardrobe door handles so small we both had trouble opening them as well as drawers, doors that opened the wrong way onto the table which had to be moved back & forth when using cupboards or table for breakfast, just one chair & a stool which lived at other side of cabin under desk. The mini-bar stuck out into cabin & walking round it & the bed during a nightly visit to the bathroom was like an assault course. A fruit bowl that to say the least was like discarded food at the Supermarket waste bins, two apples, one plum & a Tangerine all of which looked like they had seen better days. We moved to a Premium balcony cabin that was much as usual, but seemed slightly small than normal, at least the fruit bowl was fresh. Reported my need for assistance for boat drill as soon as we boarded; come the time no help arrived I was left in cabin wearing life vest while wife attended drill, later that night nasty letter from Captain explaining that it was compulsory & I must attend. My written reply stated the obvious & is unprintable here. Outcome nice apology & invite to dine in the Samsara for free, politely refused as we already had booked all three pay Restaurant’s. Next was a visit to the on board cruise Consultant, price for our next cruise was scribbled on a scrap of paper & we were told that loyal club members no longer get any discounts, and then informed that my Club points had been reduced from 23,820 to 14,048 & all cruises taken before 2013 were now not counted towards COSTA CLUB levels taking us back to 2005 level. So much for 17 years of building up to highest level. The Costa club rep was a delightful young lady who even under so much pressure from angry members held her cool and tried to explain what the new rules meant. It means Costa has dis-regarded every cruise prior to 2013 & only cruises taken in the last three years will ever count towards any perks. GREAT MOVE COSTA TRUE TO FORM AGAIN. ON the plus side ship was nice we found plenty of places to relax even on sea days, reception staff were outstanding dealing with our problems, as was all of the crew we had any contact with. The food in all Specialty Restaurant’s was lovely, unlike the Michelin Starred chef offerings in the MDR which was a miss mash of almost blended baby food. The TODAY daily paper the usually is written in understandable English, is now call the Diario di bordo, with more Italian inside than English, so much for the Multi-Culture we loved from the Costa of old, even three shows were almost fully Italian & only partly understood by us, but not many of their English guests. If this is now their Flag Ship then heaven help them, take a look at the Serena/Magicia or even back to the grand days of cruising on the Atlantica & Victoria when Costa was King a far as we were concerned. Princess & P & O we are on our way back to a Company that still cares about loyal clients. Read Less
Sail Date February 2016
This ship is the replacement for the ill fated Costa Concordia and is a very large ship at well over 140000 tons and 4000 passengers. Having said that, it is very well designed and appointed and we much prefer it to say Britannia, which ... Read More
This ship is the replacement for the ill fated Costa Concordia and is a very large ship at well over 140000 tons and 4000 passengers. Having said that, it is very well designed and appointed and we much prefer it to say Britannia, which is a similar size. Cabins are well laid out, ample bathroom space and large balconies, again much bigger than Britannia. It has lift shafts in the Aft,Mid and Forward sections of the ship that serve all floors. On sea days we did not feel that there was a shortage of seats in common areas and bars, but in common with other ships, the cafeteria is a problem, when trying to get a seat at busy times. Food is good in all freedom restaurants, with good menu choice and standard items daily. No waiting to get seated in any restaurant at either breakfast or evening dinner. Slightly slower at lunch times for some reason, perhaps less crew/waiters available due to shore leave. The shows were very good quality and a good mix of artists. It should be noted, that the passenger list is mainly Italian, Spanish and French (not many Brits), so formal nights are less and not so many black ties around, more suits and jackets. The deck areas are spacious and the walking deck (deck 7) is very nice indeed.Plenty of evidence of Officers/management around the ship, which we think is a welcomed thing, unlike the poor ratio on P and O ships. Service levels and friendliness are also very good on this ship. Drink prices, however, are a little steep, even with a drinks package. Embarkation and disembarkation were both quite efficient, considering the ship size. We went on two ship excursions (Rome and Sardinia), both were good quality, albeit at a price. A very nice winters break all in all and with an extra day in Barcelona prior to the cruise, we flew home in good spirits. Read Less
Sail Date January 2016
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