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313 Costa Mediterranean Cruise Reviews

7 night Med cruise 27/01/2019-03/02/2020. (Rated poor to low in all areas). If this ship was to take the company in a new direction, it failed miserably! This tasteless floating cafeteria offers no signs of elegance or class. Areas ... Read More
7 night Med cruise 27/01/2019-03/02/2020. (Rated poor to low in all areas). If this ship was to take the company in a new direction, it failed miserably! This tasteless floating cafeteria offers no signs of elegance or class. Areas of both inside and deck space have been greatly compromised by the huge amount of cabins and with little or no signage it is very difficult to navigate. The Sanremo Theatre offers inadequate numbers of seating, with very poor views and the Colosseo, central area, only the same.The entertainment was poor, no big production shows are offered, only acrobats, ventriloquists and small dance groups, some only lasting for 20-25 minutes! The food caters for mainly European tastes, not English or American? In most cases tea, coffee and water are chargeable as well as 50% of the menu? In my opinion the above contributed to an experience I wouldn't want to repeat! Provided by a passenger of over 85 cruise experiences. Read Less
Sail Date January 2020
Horrible staff. Horrible Rules. Horrible Ship. 1. 1. Don't expect to drink any water on board without paying. We found one, YES 1, free tap water on the entire ship. Located on deck 8 in the buffet area. But you aren't allowed ... Read More
Horrible staff. Horrible Rules. Horrible Ship. 1. 1. Don't expect to drink any water on board without paying. We found one, YES 1, free tap water on the entire ship. Located on deck 8 in the buffet area. But you aren't allowed to leave the buffet area with any food or drinks to any time you are thirsty plan on hiking up to deck 8, guzzling as much water as you can, and hope you aren't thirsty for another 5 hours. Anywhere else on the ship will charge you over $4 for water. And don't expect to ever see ice on this ship. 2. Bad staff. It's probably not all their fault, I would blame the management for the horrible rules they have. One day at sea we were trying to enjoy ourselves and play a little cards, we got kicked out of 5 different places on the ship before we gave up. These were open areas at bars, the gelateria, etc. that had decent tables we could sit at. The staff was rude and told us we couldn't plat cards and told us to leave but never gave us any suggestions on where we might be able to play. 3. FOOD. This ship is anti food. They say they want to conserve waste but that is just a cover up to save money. You have a 15 minute window each evening to be seated in the dining area. We should up 10 minutes late one night and were turned away. The buffet is only open for 90 minutes for dinner. If you miss these time windows, tough crap, don't expect to eat until breakfast. 4. Exercise. They have a wonderful exercise facility. Just don't expect to use it. The facility doesn't open till 8am. Most ships are 24 hours. Not this one. Most of our ports were around 7 to 8 am. So we were off the ship before they would even allow you in to exercise. HORRIBLE. 5. Entertainment. If you are American and only speak English....don't come on this ship for the entertainment. Not a single English Speaking show, and the few shows that translated to English, don't expect to understand the translations with the bad accents. 6. Finally, at the end of our Cruise our ship was quarantined for 16 hours while a passenger was checked for a virus. This is very understandable, safety precautions need to be take, however, the crew and staff were horrible to work with during this experience. No special accommodations were made to help make the 2000+ passengers that were supposed to disembark that day. We were all kicked out of our staterooms and told to sit in a bar area while things were figured out. No water was available without charge. We simply sat in a very crowded area with our luggage for 16 hours. The crew and staff did nothing to inform us of the situation. We got our information from the news cameras outside the ship. Never, Never, Never sail with Costa. Read Less
Sail Date January 2020
When I think of Costa Smeralda I’m drawn to Longfellow’s Poem, “The Little Girl” There was a little girl, And she had a little curl Right in the middle of her forehead, When she was good she was very, very good, And ... Read More
When I think of Costa Smeralda I’m drawn to Longfellow’s Poem, “The Little Girl” There was a little girl, And she had a little curl Right in the middle of her forehead, When she was good she was very, very good, And when she was bad she was horrid. Those last two lines perfectly sum up Smeralda, making this an incredibly difficult review to write. The cruise was a one week, circular cruise from Barcelona, indeed that’s all the ship is scheduled to do in 2020. The day we were due to sail storm Gloria was approaching Barcelona and waves crashing over the sea wall meant the ship had to berth in the container port, resulting in passengers having to check in in central Barcelona – despite this, check-in was very quick and efficient. In the end Gloria meant the ship was 30 hours late leaving Barcelona leading to Palma being omitted from the itinerary. In fairness Costa gave all passengers a €70 onboard credit as compensation and you could hear the frustration in the Captain’s voice when he announced the delay. Speaking of the Captain, it is interesting to note the ship doesn’t have a “meet the Captain” evening – a major plus in my book. The ship is, at the time of writing, the 5th largest cruise ship in the world and the largest outside the Royal Caribbean fleet, with a maximum capacity of some 6,500 passengers. If you are a regular cruiser and are a bit blasé about safety drills beware on this ship, the life jackets onboard are not the same as on other ships. The layout of the ship does differ from other super cruise ships in that it has no internal promenade deck and it is more a mish-mash of different areas. Instead of a traditional atrium, Costa Smeralda has the Colosseo, loosely based on Rome’s Colosseum, it spans three decks and serves as a theatre and entertainment centre which is good in theory but in practice viewing from the upper levels is, at best, limited – thankfully there are plenty of TV screens broadcasting the shows. Speaking of which the shows are broadcast on the ships TV system so you can watch them from the comfort of your own cabin. There is also a theatre, the Sanremo, over two decks at the front of the ship, although it is more like a cabaret bar than a traditional theatre. Whilst talking about these two venues it’s probably worth mentioning the “entertainment” on board – notice the use of quotes there, as entertainment was very limited and done on the cheap. Even on the sea day there was limited entertainment available, especially when compared with other cruise lines, indeed even in comparison with other Costa ships. To save money they even have “virtual” concerts – basically videos of some house band played on a big screen with one member of the entertainment team attempting to encourage guests to dance. On the rare occasion there is some live activity it came close to crossing the line in terms of taste and decency – PC it wasn’t. There are very few quiet areas on the ship either with background noise, I think it’s officially called music, everywhere – even in the lifts. The cabin was a good size and the balcony was very big, almost as big as the cabin, however despite the size it only had two chairs, whereas it could have easily accommodated two sun loungers as well – perhaps they will appear in the summer, when the weather improves. Our cabin steward was conspicuous by his absence, we only saw him once the entire week and that was by accident as we happened to be in the cabin when he came to clean it. This maybe an official policy as other passengers also commented about not seeing their steward. In truth this is no bad thing as, too often in the past, the stewards have been the other extreme and in your face all the time. A subject dear to my heart is food and this is a very iffy area on this ship. There are two buffets onboard, which sounds good in theory – however they are far too small for the number of passengers on board and finding a seat was often a challenge – not helped by some guests taking up permanent residency after they have finished eating. Choices in the buffets are limited and don’t change day to day – breakfast was always the same choice. Bacon was always cooked to within an inch of its life, whilst sausages looked pale and insipid. Steak was available for breakfast but contained more gristle than mead and some days was so highly seasoned it was inedible. It’s worth noting the buffet isn’t a traditional buffet in the majority of the food is served to you by staff and you cannot help yourself. Theoretically this is to reduce waste but in reality food is still wasted. There are several main restaurants, we were allocated a table in the Arlecchino Restaurant, luckily a table for two. The restaurants are odd though as they don’t use table cloths, presumably to reduce the need for cleaning and saving the environment. Dining was an “experience” and not always in a good way. As it quite common we had a waiter and an assistant waiter. Although a pleasant young man the assistant waiter was worse than useless, actually creating more work for the main waiter, this meant he was rushed off his feet and mistakes happened. Food quality varied from the sublime to being so bad I wouldn’t feed it to a dog. One night there was a lamb dish as a main course- it was inedible, what little meat there was on the bones was so tough it got stuck between your teeth – assuming you could find anything edible in the first place. It wasn’t a case of me just being unlucky either, diners on other tables had the same issues. In fairness the waiter did offer an alternate meal but that’s not the point – the food should never have been presented in the first place. Service was incredibly rushed – most days as soon as you put your cutlery down for a course the plate was taken away and the next course appeared immediately. There were even occasions where two courses were served at the same time. To add further intrigue to dinner there was the randomisation factor when dishes you had not even ordered appeared. There were some paid for, premium restaurants, although the only one we used was the pizzeria and, in fairness, it has to be said the pizza was excellent – the charge is €8.50 or €10, including a dessert, although being a Costa club member it was half price – very good value. However it is interesting to note that, despite being an Italian ship, this is the only place on board you can get pizza – it never appears in the dining room or buffet, so if you want pizza you pay for it!! It’s the same with ice cream, they have an excellent Gelateria on board, which you have to pay for, but if you want ice cream as a dessert in the dining room there is a charge. So anything popular, available for a charge, cannot be obtained free elsewhere. Even the Gelateria had its issues though – on day one we fancied an ice cream sundae but after placing the order the waitress came back to tell us they only had ice cream available in one of the three flavours in the sundae – when we returned a couple of days later they had the full set and it was lovely. Similarly, they have a menu of flavoured hot chocolates, from memory there were about ten different options, yet when we went to order only two were available. There is a similar problem if you like tea, it appears each outlet has a limited number of tea bags each day and cannot restock, so if you want Earl Grey tea and they’ve finished their quota it’s tough luck, you have to go round a ship to find an outlet that still has some. When entering the eating areas they have automatic hand washing machines, often instead of a hand sanitiser. That’s all well and good but the soap is so strong it’s no good for people with sensitive skin and where there is no sanitiser option passengers are going in without cleaning their hands. Being only a few months old the ship has a clean fresh appeal, there are some quirky seating areas, however there are also some terribly badly designed carpets with patterns which make your eyes go funny. Each deck is themed on an Italian town or city, with a different coloured theme ranging from subtle blues through to garish orange. There are a few swimming pools but certainly not enough for the number of passengers on board - luck it wasn’t hot and sunny. What was noticeable is how quiet the ship is – on most cruise ships the sound of the engine is an incessant accompaniment to trying to get to sleep – on this ship you were barely aware of the engine noise and vibrations were non existent. For a modern block shaped ship she was also incredibly very stable, leaving Barcelona in the tail end of storm Gloria rolling was slight and rare and even pitching was minimal. There is a museum of Italian design on the ship, which is frankly a complete waste of space. However there are some massive negatives, both of which would be showstoppers in terms of sailing on this vessel again. Firstly this is a new and expensive ship, which clearly has to be paid for and filling the ship every week is going to be a challenge. The cost cutting in terms of entertainment and food quality is already self-evident. They are also filling the ship by charging rock bottom prices which, without wishing to sound snobbish, doesn’t attract your more traditional cruiser. As a fellow passenger succinctly put it “they are clearly aiming for the Blackpool rather than Bournemouth crowd.” It has to be said the approach to life onboard is different to the British approach. Too many passengers were fiery, incredibly rude to waiting and bar staff and have little or no concept of good manners or queuing, which does make for an unpleasant onboard experience. An even bigger negative is they allow smoking on balconies – we were lucky it didn’t cause any problems for most of the voyage, however we acquired new neighbours after Marseille the ship picks up and drops off passengers at every port – and the pair if them were chain smoking Gaulouises type cigarettes on their balcony, effectively making our balcony unusable. I was really looking forward to this cruise as having previously had a really good experience on Costa Victoria I was sure this would be even better – sadly it wasn’t. It has certainly put me off the larger super ships and I would seriously think twice before sailing with Costa again. Read Less
Sail Date January 2020
In comparison to previous cruises I’ve taken I have never seen people board/disembark at every port. This created lots of confusion throughout the cruise and during this period you were not allowed to purchase food or snacks during the ... Read More
In comparison to previous cruises I’ve taken I have never seen people board/disembark at every port. This created lots of confusion throughout the cruise and during this period you were not allowed to purchase food or snacks during the safety drill that occurred everyday with the exception of one sea day. I was in a party of 12 with 4 of them being first time cruisers. I respect all cultures but this was the worst experience ever. The Europeans are VERY RUDE cut in front of you in lines and while waiting for the elevators. Very few crew members spoke English. We were promised certain packages that were never given to us and showed on our bill. When we tried.to discuss the issues no one understood us. The food was terrible from the lobster being soggy to the steak being tuff and limited salad dressing or the creamy salad dressing was like milk/water consistency. You will not get anything related to American food on this ship. You ask for a slice of cake you will get pudding. Other than the room attendant and the bartender and a few guys cooking in the Japanese restaurant the overall service was terrible. We had one tour guide lady that had terrible English and the English speaking people in our group had to keep asking for clarification on the information being shared. My group was so offended by one show they had with white/Europeans with huge Afro wigs, pampers and black Charcoal on their backs. We were unable to get the story of the show but it was very disappointed to see something like this on stage. Read Less
Sail Date January 2020
We decided to try the Costa Smerelda due to two reasons. Firstly it was only a few months old when we sailed (turned out three weeks due to the delay in sailing) and also the price. It was under £350.00 for a balcony cabin and easy jet ... Read More
We decided to try the Costa Smerelda due to two reasons. Firstly it was only a few months old when we sailed (turned out three weeks due to the delay in sailing) and also the price. It was under £350.00 for a balcony cabin and easy jet had cheap flights. The cruise started in Marseille and on arrival we had to wait about three hours for the Costa transfer. I would recommend getting an taxi from the airport stand as it is fixed price (45 euro) to the post. The Costa transfer was around £34 pound so about the same price with no wait, Loads of taxi as well. On arrival it was only about an hour to the departure time so straight on board with no queues. The ship is like a large shopping centre with all restaurants like eating in a local takeaway. No grand rooms, no table clothes and plastic chairs to sit on. The atrium is not designed well with very few seats and in the two floors overlooking the stage most seats you watch a TV screen rather than the entertainment below,. The theatre is the same with limited views and most places watching a TV screen is the only way to see what is on. The front area was filled about 1 hour before the show started. The food is not available 24/7 unless you count the odd sandwich or pudding in one bar in a chiller cabinet. There are gaps between meal times and dinner is very late at 1845 first sitting and 2115 second sitting. Each service was about 2 hours long with the starter arriving on average 45 minutes after the meal started. Waiters have a very large amount of tables. The food was often cold and had to be returned. There is no free water in the restaurants for lunch and dinner so either buy the drinks package or buy one bottle on your first day and fill it up in the buffet or morning breakfast and take it with you. You can ask for ice. There is a lunch time self service buffet on one deck but this opens at 1430 so be prepared for a late lunch The main buffet on deck 8 is like a rugby scrum. The two items you help your self are the basic salad items and soup, everything else is behind a counter and gets served on request. Pasta, hot food, rice, cheese and puddings you have to queue and take the plate that is given to you. They control the portion size and have to make up each plate or bowl for each person on the queue. Sometimes each queue was about 15 mins long so you had to get one item at a time, go back to table and then queue again. It was a disaster and despite many complaints it continued. As people got impatient, other pushed and arguments started. It was a awful place to eat and the worst experience at meal times we have ever encountered On the cruise was around 6500 guests with only 40 being from the UK. The entertainment was specific to language so Italian ventriloquist, an Italian singer etc and sometimes they had it in the theatre and on the screens in the atrium so unless you went to a bar and listened to music which was mostly in Italian there was nothing to do. There was very little entertainment during the day with the odd dance lesson or free viewing of the spa the best you would get. Every announcement was in Italian, German, French, Russian, Japanese and then English. It was very clear that Costa are happy to sell cruises in the UK market but are not in any way set up on board for UK guests Costa have taken all the luxuries away from the cruise experience. There is no turn down in the evening. If you want a change of towels after your room is made up in the morning you have to call room service. There is no pool towel service so every night you had to get them changed by calling otherwise you have no dry, clean towels to use the next day. We never saw our room steward, no introductions were made. The cabin was nice but nothing special, There is a strange curtain between the shower and the glass wall of the bathroom. If you open it everyone in the cabin can see who is in the shower and if you are in the cabin with the lights off you can still see the shadow of the person in the shower. Not great if you had a family cabin or with friends. Very few people dressed up for evening meal with most in jeans, shorts or what they were wearing during the day. BEWARE - This ship has very very small balconies on Deck 5 under the life boats. They have a single door and small window and are big enough for two chairs. They do not get the sun very much and in port are very noisy due to the trucks and cranes etc. These are classified as normal balconies so if you do not want one of these make sure you pay the extra for a premium balcony The actual locations of the cruise were nice with most being within a short distance to the town. The weather was kind and we managed to sit out on the deck between 1000 and 1400 most days. There is an indoor pool but it was noisy and some people thought they had personal hot tubs. Due to a missing person search we missed our flight home which was not Costa fault but the person who was found on board 5 hours after the first announcement. Would never go on a costa cruise again and I would suggest anyone from UK be aware that the price you pay gives an indication of what you expect and get on board Read Less
Sail Date January 2020
(Costa Smeralda Italy, France & Spain 7 day cruise Jan 4-11, 2020) It's a huge brand new ship that is sailing on a 7 day continuous loop between Rome, La Spezia, Savona, Marseille, Barcelona, and Palma. We were on the ship for ... Read More
(Costa Smeralda Italy, France & Spain 7 day cruise Jan 4-11, 2020) It's a huge brand new ship that is sailing on a 7 day continuous loop between Rome, La Spezia, Savona, Marseille, Barcelona, and Palma. We were on the ship for its 3rd week of cruising. Here are a few of our observations and a couple of tips. Positives: - Price was very reasonable (but watch out for all the extras). - Clean and brand new. - Plenty of hot water in shower. - Beds were firm but comfortable. - Crew members were friendly and helpful for the most part. - Ferrari and Campari bars were nice to visit once you could figure out your drink package (you need at least the 2nd level from the top). - 21 bars and lounges - Tours were well organized. - Water park on deck 18 had 4 slides for kids. - Other sports areas and activities such as tennis and basketball. Negatives: - Costa smartphone app can’t be downloaded for USA passengers so you can't use the app for any information on board. - On board Internet did not work. - Very difficult to purchase bottle water to bring back to our cabin. - All of the restaurants were at the back of the ship on decks 8,7,6,& 5. - Buffet meals for breakfast & lunch in all restaurants, not just the buffet. - Waiter service at breakfast and lunch means that they will show you to a table and then clean the table after you leave. No option for a sit down meal except at dinner. - Food was only available at designated times (including the buffet). - At some meal times only 1 restaurant would be open which resulted in huge lines and running out of coffee, cups, plates, etc. - Breakfast food was exactly the same everyday. - Be aware that you will have to search high and low for coffee. - Pizza was only available for an extra fee at one designated restaurant. - Burgers were only available for an extra fee in the sit down dinner restaurants and NOT at lunch or during other times during the day. - Ice cream was only available at one location (for an extra fee) and NOT in the dining room. - Drink packages are very confusing (we upgraded to the middle priced one) - Beer is only Heineken on draft. That's it.... nothing in bottles or cans. - There are just 3 small swimming pools and 4 hot tubs. - Spa pool was small and very crowded. - Entertainment was one 30 minute show per evening in a very small theater with first come first sit down and then everyone else is standing up and blocking your view. No drinks are served in the theater. - Rehearsals in the center theater spanning decks 6,7,&8 were running throughout the entire afternoon and the actual show was performed only at 11:30pm one time per day. - Our Passports were taken from us when we boarded the ship in Italy. After speaking with other people from the USA who were able to keep their passports in their possession it took us 4 trips to the Reception desk on deck 7 to have ours returned to us. Be sure to keep your passport in your possession. - It was very difficult to understand what was happening because announcements were made in many different languages. - Elevators were super crowded at meal times. We used the stairs for extra exercise. - Completely separate from Carnival so your prior cruises and status doesn't apply. So what are our tips? - Not a ship for adults looking for a relaxing, romantic, peaceful, calm, restful, quiet Mediterranean cruise. - A ship with a lot of rules. - Not for people that like pizza and burgers. You even have to pay for ice cream! An extra fee for everything. They don’t offer any snacking between meals as an option. Is this a new type of cruise diet? - Not for people that need assistance walking and getting around (wheel chairs or walkers) because the elevators are very crowded and the ship is extremely big and spread out. In summary this is NOT for people that like pizza, burgers, ice cream, wings, coffee, bottled beer, or relaxed fine dining. Read Less
Sail Date January 2020
The dates worked for us, the itinerary looked fine and we were excited to share good family time aboard a new ship that promised a high quality cruise experience and delicious Italian food. We occasionally choose cruise ship travel with ... Read More
The dates worked for us, the itinerary looked fine and we were excited to share good family time aboard a new ship that promised a high quality cruise experience and delicious Italian food. We occasionally choose cruise ship travel with our 2 young adult daughters and their partners and especially appreciate extended dinners, good food and excellent service. We were stunned on our first night at the horrible food that was brought to us. It was both indistinguishable and inedible! Apparently the "new design" of this cruise ship contains a single mid ship kitchen that is tasked with preparing (90% of food served on this ship is designated on menus as previously frozen for compliance reasons.) This means that wait staff must run to mid ship to get food items, thus the food is often cold, delayed and brought in random sequence throughout the meal. We were entertained watching other passengers look alarmingly and curiously at their food -- wondering what it was and how curious it looked and how bad it often tasted. This is sad. Menu item descriptions were not clear and on several occasions a different item would be brought for the same item description. The ship personnel did their very best to make guests happy -- clearly they were put into an impossible situation. We noted the "rank" of employees, especially in the cafeteria where managers would rudely "bark orders" and lower ranking waiters and table clearers. This made us very uncomfortable. To be fair, given the price of these cruises, customers don't pay for high end food. They tried to make us happy and brought us requested vegetables and white rice to us nightly so we could get some nutrition. So strange also to be on a ship that does not have coffee and/water available throughout the day. They charged for water! Entertainment was average to below average with an amazing acrobatic show. Low to mid range singers and lots of tacky videos accompanied by "porn like" sound tracks. It was laughable -- The rooms were nice and clean and the ship was very clean, of course it was new. In one of the ships areas there were so many pillars you could see from way to many seats. One day while returning to the ship we were forced to stand in line for nearly an hour waiting for new passengers to go through the desk. People had been waiting for up to 2 hours because they didn't have enough desk staff. Management was responsive and seemed to care but are helpless because this ship and the way it is run falls way below the mark for the average cruise customer. In the future we will avoid COSTA cruise. What irks me most is that COSTA knows it is delivering this kind of cruise experience and I don't think they care, once they have your money, they will do their best to placate you thought the experience. We still had a great time with our family and exploring the towns where we docked. Pool is super NOISY - no place for quiet reading time like on many ships. No Library or Internet/Computer Lounge. Pretty much what you read here in other reviews about the disappointing aspect of the Smerelda are true. Reading these reviews reminded us of aspects of the cruise we downplayed when we are on it, but all of it is true. Literally can not get a slice of pizza or ice cream on this ship without paying more. Stay away from Smerelda Inedibelda ! Read Less
Sail Date January 2020
The good: (1) It is a lovely and HUGE ship. Well designd lovely interiors. And because it is so big, people get "difused" among different areas (2) One particularly great idea, their "kitchen lab". You cook a surprise ... Read More
The good: (1) It is a lovely and HUGE ship. Well designd lovely interiors. And because it is so big, people get "difused" among different areas (2) One particularly great idea, their "kitchen lab". You cook a surprise ingredient meal, it gets graded by the chef, lots of laughs, a bit of cooking school and really fun. Highly recommend the idea AND the guys at the Lab who where absolutely great! (3) Also, a great staff that tried so hard to keep up with the volume of people, crazy in/out policies of constant embarkation, disembarkation at every port, not quite for prime time systems, overall mayhem. (Neal and Vanessa at the restaurant - thanks!! - Maria Luisa and Ana, the lovely lady at reception who heard me loud and clear -- many thanks too) Then the not-so-good news: (1) Smeralda was not ready for a holiday cruise so soon after the ship got finished (several previous departures were cancelled due to the ship not being "delivered"). Too much money on the line, so they went for it anyhow. The staff tried hard to put a good face as Management pushed them to be ready. We felt for them, and my kudos to their efforts and attitudes. (2) Never seen before: Costa, in its quest to fill the ship, had EVERY port accepting incoming and departing passengers, so EVERY day was hectic, people coming in, existing passengers leaving, suitcases in/ out, a total mess. (3) In their quest for diners at their "gourmet" $ places regular dining room was less than acceptable. We had two grandkids, so gourmet was not a choice. Again staff tried and apologized. The buffet was OK, but crazy busy. (4) I gave feedback to their customer service staff about my experience while on the ship and they were receptive. I appreciate their concern and their time. BUT, (not their fault) then I was confronted by one of the Maitre d's about my comments (which were not that critical) (5) Entertainment shows are at the most basic. Except for some professional dancers from Hungary (who have great line dancing at 10 pm), the rest of the dancers on shows were sadly amateurish. (6) And FINALLY, forget about not paying the full service charge. Like the "resort fee" in hotels (that Congress is trying to stop as being deceiving price advertisement) you have to pay it in fult. When I inquired I was referred to a sentence in website that the amount is not "changeable". Keep that in mind when comparing overall costs. We had 3 cabins so it was substantial and most importantly not clearly stated in price. Particularly if your cruise ends having issues such as ours. You must pay service the service charge irregardless of the quality of the service. Costa has not sent me a survey feedback request as is usually the practice of other cruise lines. Wonder why? Read Less
Sail Date December 2019
Decided to enjoy Christmas on a cruise around Italy Spain and france . This is a new ship . It had been delayed in leaving for its maiden voyage a few weeks earlier as it wasn’t quite ready . We had hoped it would be ready for our cruise ... Read More
Decided to enjoy Christmas on a cruise around Italy Spain and france . This is a new ship . It had been delayed in leaving for its maiden voyage a few weeks earlier as it wasn’t quite ready . We had hoped it would be ready for our cruise on the 23rd of December 2019. Reassuringly we were told our cruise hadn’t been cancelled and our cruise dates were to be the maiden voyage. Arriving to board in the port of Barcelona we found the check in process at the terminal straightforward. The terminal in Barcelona is huge and spacious but no where to have a coffee or drink as the only cafe was closed. Not too big a problem because we boarded fairly quickly. Once boarding the ship there appears to be zero information of any kind whatsoever. In fact we had to ask a member of the animation team (who was dancing around) what we had to do . Do we have to check in to reception? and how to get to the rooms ? and even if the rooms were ready ? Nobody knows . Just hedge your bets and make a trek to your room. We had a balcony room on deck 12. Room 12267 . My mother-in-law and our son shared a separate internal Cabin on deck 9, room 9145. Of course the ship is brand new so all the furnishings are very clean and tidy . The faults I found with the room is firstly you cannot switch off the air con facility.either cold or warm air constantly. Secondly all the balconies are joined together with locked partitions . Great idea but not so great if the cleaner decides to unlock every balcony door so that all rooms in the corridor are then accessible without a key . There is no mini fridge in the room . I’m on the best drinks package but I don’t even get a daily bottle of water in my room. There’s a ridiculous curtain which hides a full lengthwise Dow looking into the shower cubicle. Don’t get the point of this at all. The nicest part of the cabin is that you don’t need to pay extra for the locked safe and the bed is relatively comfortable. Being English speaking it’s nice to have some English tv . You would think that’s possible on such a big ship especially as it’s such a popular language . Over 40 plus tv channels and only have one bbc news channel . You can’t even change language settings on the tv remote to watch programs in their original recording . Some points I’ve listed 1. RECEPTION. Being a ship of almost 4000 passengers the designer of the ship felt a reception desk with only 5 computer terminals was enough . The actual size of the receptiion area will be space enough only for two parked cars and then not even all of these desks are open at all times . During one visit to make another complaint at reception I was in a que of almost 61 people waiting to be served . You guessed it, I didn’t wait . A special thank you to the receptionist called Mstyslav. He was a truly useless receptionist . I was Trying to make a complaint to him but it got me nowhere. He then refuses to offer any help, refuses even to give me a pen to write down his name .This was exceptional service from an ignorant reception member . I can’t imagine he will last long with this attitude . Perhaps I caught him on his period. 2. SPA. Just beautiful to look at . Again being brand new everything was furnished nicely . Brought two 7day passes to use the spa. Had a rubbish 190euro massage . After the massage I was given a lecture on what I needed to buy to maintain my Colon and Intestines in order to prevent my neck pains . Can’t see the connection between the two myself. Lovey large sauna area and small Hammam . There is a snow room also which is a novelty but after a couple of minutes it’s just way too cold. The annoying parts are that none of the locker wristbands in the spa ever worked correctly so you are forever changing them over to get one to actually lock . Of course this is frustrating to the clients as well as the spa team who are constantly huffing and puffing when you are changing wristbands maybe 4 or 5 times . By day two of the cruise every one of the 26-27 sun beds in the spa were occupied . There appears to be no crowd management control , and it filled up very quickly. Whilst you are in the sauna the staff are giving tours around the spa to other guests that they want to entice to visit them . This includes children (who are not even allowed in the spa). The tours are given around the wet areas of the spa while passengers are wearing their own clothes and shoes . The people being shown around are peering I tot he sauna as you sit there in your pants. Perhaps they should consider using shoe covers if they want to have passengers visiting for a tour of the spa as that would be more hygienic then allowing them to walk through these areas in their own footwear and fully clothed 3. SWIMMING POOL . We were told there are four pools . In reality there is a jacuzzi pool in the spa ( of course you pay extra for this ) There is one Centre pool on deck 16. It’s a tiny pool to cater for this many passengers. My son was desperate to try the lovely slide. Of course it was shut the first few days because they were still testing it (don’t take our money if you can’t provide a service). Once it did open it was only open for two hours per day. It was useless timing when trying to entertain a young child. It’s the only novelty of the ship that the children can enjoy if it’s open long enough 4. KIDS CLUB. Used this on two occasions . My son is 8. He didn’t enjoy the club. He got bored and refused to go by the third day. If you don’t book lunch for your child with the kids club then when lunchtime arrives then you will have to collect your child because they actually close the kids club to take the prebooked children for their lunch . How crazy is that . Perhaps consider keeping the club open and having more staff to take the other children to lunch . You have to book lunch for them before 10:30. It was 10:45 and I had to argue with the rep at the door to get a meal for my son . Cannot comment further on the club as adults are not allowed inside and rightly so . 5. THE GYM. Don’t worry about this because there is so much walking to do from your room in order to go to the reception desk to lodge a complaint that you won’t need any additional exercise. Your trips to reception to lodge your complaints will help you shed pounds and inches . 6. PIZZA RESTAURANT. Ordered two takeaway pizzas here. We were given the wrong pizza once we arrived into our room to eat them . Complained the next day . My drinks package was the highest drinks package but the pizza restaurant (where you pay additionally for food ) is only able to provide the basic red and white wine of the basic package . What’s the point of a drinks package that you can’t actually use ???? 7. PANORAMA RESTAURANT. Lovely warm food. And nice service by Aimee and Dino . Had a fillet steak here ( paid extra to eat here) was a pleasant experience. Again having the more expensive drinks package was a waste of time 8. TEPANYAKI RESTAURANT. This was the nicest restaurant to eat in ( again you pay extra here ). Being much like a show it was a more pleasant experience. Again us having a higher drinks package meant they have to go to another bar to bring you your better quality wines. They can only bring it by the glass because if I ask for a bottle then I’m charged full price . 9. BUFFET RESTAURANT. Do you like wrestling and begging ?? Then this is the place for you . Ate here a couple of times . Every thing is spread so far apart that it’s just too big to negotiate. There is a coffee machine located in an area the size of an aeroplane toilet. The queue for the coffee go for miles. When you get to the front they have no cups left . Sometimes you are given coffee cups. Most of the time your are begging a waiter to provide more cups. It’s a buffet restaurant but everything is placed behind glass so you cannot help yourself . In principle a great idea as people are not touching the food needlessly . If you visit the dessert section you will see a member of staff trying to serve 20 people at a time with no order of service . People shouting at him to give them puddings 10. Rigatoni II restaurant. This was our allocated dining room . Although some of the food is ok it is never hot. I like my food to be very hot when it arrives. They won’t give you a bottle of water . You are served cups of water . Seems a rubbish way to serve water. All in all it was disappointing in the quality of the food . 11. Some of the toilets on different decks only serve women or only serve men ! So if yours is a mixed party then be prepared to walk around looking for the correct gender toilet or do what I do and use any ! 12. There is an open air cinema screen on deck 16/17. It appears only to show adverts for costa cruises . What a waste . They genuinely should consider having movies shown here. I understand you are a new ship but if you are not fully ready then do not open for boarding or pay back the money you took off the passengers. 13. Painting . They hadn’t finished painting the ship so some of the deck areas were cordened off whilst they paint. A lovely aroma of fresh paint . Perhaps the passengers should have helped as they had nothing else to do on this ship . 14. Was it Christmas . ??? You wouldn’t have guessed it was actually Christmas on this ship . The lack of any Christmas decorations or any acknowledgement of the Christmas festivities except my free panatone delivered to my room . Maybe Costa Cruises don’t believe In Christmas or Santa Claus ? 15. Shows. A couple of the shows were ok. But repeated on consecutive days . They should have booked a special act for Christmas Day but they just did a repeat show . The dancers and show teams were good. Not so difficult when you are young and have a perfect physique. 16. Bars . Some bars have menus of drinks that they don’t actually serve . Don’t ask for any novelty drinks . They seriously will only serve you what’s on the bar menu . The mixologists are not capable of making anything else. You are better off requesting the individual drink ingredients and mixing it yourself if it’s an unusual drink . Unusual your asking, what could I mean ??? I only asked for an expresso martini !!! 17. Disembarkation. You will be counting the days to your disembarkation. If you cannot wait then of course you could try the excursions . There is no information of procedure. Our two cabins were booked on a joint booking but given different luggage tags for disembarkation. I was advised the night before not to worry . The incorrect details for disembarkation (actually no details) were left at my door. Hence the morning of disembarkation another trip to dreaded reception . 18. Excursions . We got off at Palma and made our own way in a taxi to sightsee . We got the small train excursion in Rome also and then did our own thing again . Half our party were given pre printed transfer tickets for the Rome transfer then the other half given nothing . Another trip to complain to reception was needed where I’m advised no ticket is needed. Very chaotic. I really cannot recommend this boat . It’s such a disappointment and such a waste of money . I would call it a ferry at best . It’s gets to you each port but there is actually nothing to do on this boat. Please consider a trip with a different cruise company as you will truly regret the visit into this monumental disaster from costa cruises . The lack of any sort of organization and lack of any activities on this ship is truly mind blowing . I can truly confirm never to use costa cruises again . We met not even one happy customer on this trip . Some of the passengers complaining are expert cruise users . I heard they are building another ship to match the smeralda. A waste of money Read Less
Sail Date December 2019
we choose the cruise to celebrate my sons 60th. Birthday The whole experience was horrific I had previous experience of Costa cruises some six years ago so was confident that the cruise would meet our need at this time. The cabin was ... Read More
we choose the cruise to celebrate my sons 60th. Birthday The whole experience was horrific I had previous experience of Costa cruises some six years ago so was confident that the cruise would meet our need at this time. The cabin was very small but clean and maintained daily. The food and service in the restaurants was a very poor standard. The evening dinner in the restaurant was served cold and most evenings returned to be reheated. At other times water was not available at lunch times and had to be purchased. The restaurant staff were the most incompetent I have ever encountered. We waited up to an hour every evening before the aperitif was served. There were hordes of customers everywhere all describing the service as disgraceful, incompetent and staff who were working away beyond their capabilities. I complained to the Maitre de's on numerous occasions but that was a waste of time and energy. this was the most horrific experience of my cruising experience ( all 22 of them )11 Read Less
Sail Date December 2019
Staff was very helpfull, food was fantastic. Overall I give it a 8.5 out of 10. English was no problem for any of the staff. We are family of 6 and I will definately use Costa Deliziosa again. Great enternainment, very good safety ... Read More
Staff was very helpfull, food was fantastic. Overall I give it a 8.5 out of 10. English was no problem for any of the staff. We are family of 6 and I will definately use Costa Deliziosa again. Great enternainment, very good safety procedures, overall proffesional outfit. We only did the 7 night mediteranean, beautiful weather and ports visited exceed expectations. The balconies just give you something special. If you font have a drink package you may expect to pay a lot on any cruise ship. We enjoyed the shows, the singers and dancers were very proffesional. Facilities on board were very clean, the swimming pools were well maintained. All you have to watch is your weight and the crew will take care of the rest. Ports of Dubrovski, Athens, Venice, Bari, Kotor and Corfu is beautifull. Plan upfront and you'll gave enough time for good visit. Well done Costa!!!!!! Read Less
Sail Date December 2019
I chose the cruise not because of the ship but mainly due to the dates 22/12 from Barcelona suited my work break and family commitments. Living on the island of Lanzarote my plan was to take an internal flight to BCN and catch the cruise ... Read More
I chose the cruise not because of the ship but mainly due to the dates 22/12 from Barcelona suited my work break and family commitments. Living on the island of Lanzarote my plan was to take an internal flight to BCN and catch the cruise ship for our 7 day festive trip. Boarding the ship at Barcelona was fast and efficient although be aware in the departure lounge there is no cafe/bar in fact no place selling cold drinks or food however as the boarding was extremely fast it wasn’t an issue. Once onboard we weren’t greeted by anyone nor we we offered any kind of instructions as what or where we should go. I sought advice from a a member fo the crew who gave me some directions of where to find my mothers cabin. We had booked 2 cabins an internal on the 9th floor ( room 9145 ) this room was super small and at this point i decided to ask for an upgrade. My own room was 12267 an external with a balcony. The room itself was more than adequate with nice new furnishings and fixtures. The reception staff were not able to offer me any kind of upgrade as the ship was full. At first they thought i wanted the upgrade for free, i explained that i was more than happy to pay for it but the response was no upgrade available. Not to worry “or so i thought”. Each restaurant we very well furnished and clean I can not express how clean and new everything was so much so that the crew were mostly clueless as to where things are or what entitlement was for drinks. I had upgraded to the Intendore Package This is a big mistake as you don’t really get anything extra for this. Absolute waste of money. The wine list is set out so any bottle of wine you have to buy but i could have a glass of certain wines but if i wanted a bottle it was to pay for. All very very confusing. All the bars onboard display the same drinks menu but be warned as not all the bars serve the drinks on the menu. Example .... in the sports bar i asked for a cocktail from the menu but was told no, then in the pizza bar i asked for a red wine i was told no and so on. The guys in the Campari Bar really are a great bunch and were the saving grace for the night time crew. The Spa Solomeio Spa what can I say. I paid 110e x 2 for the week pass but be warned as it has a small spa pool and 24 sun beds and they fill up extremely quick and you find yourself pacing the rounds looking for a bed. The sauna and steam room are new and well kept and there in a novelty snow room. None of the key fobs for lockers were working and consequently the staff were getting very frustrated with passengers who were complaining either too full or locker fobs etc. I did complain to the Spa staff about the size of the Spa and pool for 6000plus passengers. There needs to be some form of passenger traffic flow applied especially when people like us paid upfront to use this facility. The WiFi packages are all a joke. Again i paid up front 110e for the 3gb package it didn’t work and after 4 days of complaints i received a refund. The Buffet restaurant is like Piccadilly Circus in rush hour, that was quite unpleasant and the food items are scattered across such a vast area it becomes impossible to sit and have a timely meal without entering back into the scrum for you next course. Again no wines available other than the basic white. I did ask if there was any other selection as i do like my wines and enjoy trying different varieties but once again I was told no. Reception area on this ship was like a war zone from mornin until night throngs of people hanging about waiting in line to lodge their complaint. All nationalities all angry people. I myself became one of many to take my ticket and join the line waiting to lodge one of many complaints. It’s an open area with 4 or 5 counters that afford no privacy so we can all hear each other. The crew are human and would snap under the pressure and often became quite rude to passengers, myself included. This design is quite stupid and should be scrapped. I appreciate that staffing a ship like this is a mammoth task however it was evident that many of the crew had no desire to be there on that ship and perhaps felt that they had little or no option. Recruited from the Philippines or India with little to no interest of passenger hospitality. This i found had a massive impact on the feel of the ship, the ignorant leading the ignorant springs to mind. The upper deck swimming pools are 3 the main pool in under cover on deck 17 and is way too small for the passenger flow. The two extras pools are equally smaller and do not equip a ship of this size it turns the area into a municipality swimming pool from the 1980’s England not the Italian Lido that it aims to convey. The water park was a massive disappointment it remained closed for the first 3 days excuse as it hadn’t been tested when it did open it was only for two hours. My 8 year old was disappointed but perhaps the weather didn’t allow for it to be opened for longer periods. It was obvious that this ship wasn’t ready not only were the crew ill prepared but they had painting crews everywhere on upper deck painting during the day two of the bars on upper deck permanently closed. It was all very disorganized. My overall opinion is that this ship is not s cruise ship but a ferry boat that is only suitable for 2-3 night trips (any longer is simply too long). It’s not really a holiday feeling its more of a means to get to a holiday. Very disappointed and after paying 7300e it hasn’t been an economic lesson to learn. Read Less
Sail Date December 2019
Worse cruise I have ever gone to. Terrible food. They promote 17 restaurants. These include nutella bars, ice cream, sports bar, and like three or four light meal/tapa places. One is only available to costa members and one only for those ... Read More
Worse cruise I have ever gone to. Terrible food. They promote 17 restaurants. These include nutella bars, ice cream, sports bar, and like three or four light meal/tapa places. One is only available to costa members and one only for those with families. You’re left with the assigned restaurant which serves terrible food, a pizza place, and a teppanyaki. The buffet basically serves italian food with very limited options. The restaurants and constantly closing and opening. At one point there was nothing open and we refused to eat at the buffet. We initiallu thought that maybe the real italian food was simply different to the italian food we are used to at our home town. However, the food in the different cities we visited was fantastic. The breakfast is basically an expanded continental breakfast. The ship is new and we were excited since cruises deteriorate with time. However, staff members were not trained. None of them could tell us where the different restaurants or different things were in the ship. The excursions are a ripoff. For a 5 hour excursion you’d spend 2 hours getting there and 2 hours getting back, with an hour to take quick pictures of the monument. You barely have enough time to eat. One of the excursions was at 2:30. By the time we arrived, it was already starting to get dark. The fitness room is too small for the amount of people. And they don’t even let you use the aerobic room which was for paid classes. However every single time I went to the gym, the aerobic room was completely empty while I was trying to find some space to use the dumbbells. If you’re still planning to go, make sure you check your credit card constantly. We were charged 200 dollars for no reason. Which came at no surprise since during our trip to the spa, about 3 other persons were there to complain about mystery charges to their credit cards. Other than that, the staff was nice and the rooms and cruise were very clean. Read Less
Sail Date December 2019
It is my 3th cruise... and Costa Deliziosa is the worst ever. We sail from Venice to Grecia and Montenegro... The logistic was terrible. They should choose more waisley the times in the ports. The time they give us was in each ... Read More
It is my 3th cruise... and Costa Deliziosa is the worst ever. We sail from Venice to Grecia and Montenegro... The logistic was terrible. They should choose more waisley the times in the ports. The time they give us was in each port SUCKS. Everthing on board costs a lot of money it's OVERRATED....the entertaiment in specific the shows was like seeing beginners in a performace, ZERO professionalism. We are from Monterrey, Mexico and our experices have been with Carnival, Royal, pullmatour... Costa is nothing compared with them. It 's very obvious that they exploit their staff because you can see them everywhere, everytime. Additionally they perform lots of maintenance during after hours, they shut off the water supply 3 days in a row... and in the bathroom there were no soap bar, extra tissues and you had to keep asking for these things. The channels in the tv also are very poor... Read Less
Sail Date November 2019
You don’t have to read all of this and you don’t have to trust my review. Just do yourself a favor and “JUST DON’T DO IT” Unfortunately due to high tides this cruise docked in Trieste instead of Venice. This was supposed to be ... Read More
You don’t have to read all of this and you don’t have to trust my review. Just do yourself a favor and “JUST DON’T DO IT” Unfortunately due to high tides this cruise docked in Trieste instead of Venice. This was supposed to be my dream vacation to Venice, turned nightmare. Not because of uncontrollable natural elements. Costa had no control over. It was the service on this ship. This was the first cruise ship I’ve been on that food was only served at the buffet or one (1) main dining room at your appointed time chosen. You must stick by these scheduled time windows for meal service or you will not have anything to eat. 7-8:30a-breakfast, 12-1:30-lunch, 6:30pm or 8:30pm dinner seating. Buffet 6:30-8pm for dinner and if you miss it, pizza with a dessert starts 10:30pm-1am for a service charge of almost 9 euros. Basically your window for eating every day was one and a half hours (1+1/2 hr) So forget about being on vacation and getting up a little late with your love one or at your leisure. If you decide not to go on an excursion, you better charge a spa package to your room and pray everything is in working order. Not likely! Let talk about the accommodations. Mini Suite the way to go, so I thought only if you want to swim in toilet water. Costa Ship has serious plumbing issues. Every other night after midnight 0030, the water is shut off until 0500 in the morning, Unacceptable. In the main dining area, the food was amazing. However, their food temperature would not have pass the FDA minimum requirements. These few staff members in the dining room and a hand full of other crew members made our experience salvageable. Thank you Leonardo, Damir, Ida Bagus, Phuong, and Danae. Read Less
Sail Date November 2019
If you are a North American traveller and have done cruises with American companies (Royal, Carnival, NCL etc.) you will be extremely disappointed. The service sucks - not enough staff to accommodate all the guests. The employees are ... Read More
If you are a North American traveller and have done cruises with American companies (Royal, Carnival, NCL etc.) you will be extremely disappointed. The service sucks - not enough staff to accommodate all the guests. The employees are rude and do you a favour they want to help you. The service is super slow and takes forever to get anything. The food options are mediocre, really nothing special at all. The shows were somewhat ok but the problem is that most of them are in Italian. I know 3 languages and it was difficult to get by with staff and understanding the entertainment. Moreover, they make announcements in 5 different languages which is super annoying that you have to listen to them 5 times a day. The service desk staff are rude and that’s a compliment. Really horrible cruise line with horrible service. Do not waste a dollar with them - they are TERRIBLE!!! Read Less
Sail Date November 2019
I chose this Costa Magica cruise as a way to start off a visit in Sicily and Italy, which are our family heritage. I was a little leery of this cruise line (rightfully so, it turned out), as I prefer smaller and higher-rated ships. But ... Read More
I chose this Costa Magica cruise as a way to start off a visit in Sicily and Italy, which are our family heritage. I was a little leery of this cruise line (rightfully so, it turned out), as I prefer smaller and higher-rated ships. But the itinerary suited our needs, and a few of the shore excursions listed were appealing, and it seemed to be a good price listed on Vacations to Go. So we made plans, reserved mileage air tickets, and booked the cruise. Surprise! The cost had increased substantially from what was listed that very day on the internet. Oh, well, too late now to change everything... so we paid hundreds more than we originally expected. I had already chosen and booked shore excursions for each day on the ship, months ahead. This was a key reason for using this cruise line. You can imagine how disappointed we were when EVERY excursion we had booked was cancelled at the last minute, due to minimal signups. I believe that they could have run the excursions with smaller vans for transportation, but the level of profit desired was not reached, so our plans were dashed, too late to make other arrangements. ( I firmly believe that these tours would have at least broken even, but NO... apparently not enough profit for Costa!) I was surprised to receive emails before the cruise offering lobster, steaks, and even hamburgers and pizza, which could be ordered and paid for ahead of time. WHAT? If you want steak, lobster, pizza and other rather ordinary cruise food, there would be an extra charge! This was shocking to me, after experience on at least seven other cruise lines, where these items are included and readily available. The decor on the ship gave no hint of the beauty and subtlety of high-end Italian modern design, nor historical styles, but combined patterns and colors in the carpeting, and in marble, granite, gilding, and ornateness in a dizzying array of styles and colors, not to mention the paintings of nearly-nude women plastered all over the hallway walls. This was personally embarrassing to me, as I am proud of my Italian heritage and the genuine artistry which has made Italy world-famous. No sign of that here! The staff members were accommodating and pleasant, but the tour desk was closed just when it was needed most. Waitstaff in the Dining Rooms were competent, but regulations prevented their bringing us a glass of wine with dinner until we registered our credit card at a certain kiosk on another deck. They did match us up with other English-speaking passengers at table, which proved to be the only high point of the entire cruise. Read Less
Sail Date November 2019
Cruise number 53 Costa Cruises – Costa Deliziosa 3rd November - 10th November 2019 Cabin number: 8337 - midship , Deck 8 - Premier Balcony Cabin Total pax : 2011 , Crew : 1100 : Decks : 16 Cruise for 7 nights - see map ... Read More
Cruise number 53 Costa Cruises – Costa Deliziosa 3rd November - 10th November 2019 Cabin number: 8337 - midship , Deck 8 - Premier Balcony Cabin Total pax : 2011 , Crew : 1100 : Decks : 16 Cruise for 7 nights - see map Venice, Bari, Corfu, Athens, At sea, Kotor, Dubrovnik, Venice It has been over 9yrs since she was launched and I first cruised on this particular ship. So was interesting to see how it has been refurbed and rebranded to adapt to the new style cruise packages that Costa now have implemented. The check in process in Venice is frenetic, the local authorities have not invested into the infrastructure so be prepared for long waiting periods and a lot of triple and quad checks. Saying that it does move along. In total from time we were dropped off to completing lunch and having cabin ready was a good 4 hours. Not bad given the security situation. Cabin was ready and the wonderful Dennis from Mumbai was at hand to welcome us with a complimentary bottle of Ferrari Champagne and strawberries thank you Costa. Set sail on time from Venice for Bari, this is where the new package structure is interesting as you can join the itinerary in 3 ports, on other ships the same or only 2 ports to join the cruise. Thus meaning there is constant bags in the hallway or a ship not really full at all times. Has its pros and cons. The “specialist” restaurants we tried where not really worth the extra £100 spent for Dinner when the meals provided by Michelin chefs in the main restaurant was of a very high standard. The one issue I do have is the Italian Pizzeria Pummid’oro does not even have its own venue it’s a cordoned off area amongst the general passengers eating buffet meals whilst waiters are chasing away patrons who take the chairs. Not really a specialist restaurant In any books. The Samsara restaurant again in the region of £95 for 2 does offer its own environment and Pacific / Med cuisine. The productions in the theatre are the best I have seen on the 6 Costa ships I have cruised on, not only as I personally know the choreographer but in structure, decor, space and performance it is dynamic and was a full house twice a night for 7 nights with different productions each night. Not to be missed. The entertainment team mainly made up of Brazilians tells you its going to be fun, and they worked there socks off, cannot fault it at all. I am aware of many complaints about the excursions offered as they all require a minimum quantity in specific languages to ensure the excursion occurs. As it is a Italian liner it is understandable that 80% would be in Italian. This making English, French, German etc reliant on multi lingual guides. With a lot being lost in translation. Do research and there is many independent guides who will meet you at the pier side and deliver fantastic excursions tailored to your interests. In general, the ship is in good condition and is going into dry dock for 3 months from late December. New décor and cabin refurbs will help. Word has it from good sources that Costa Deliziosa will be heading for a world cruise from end next summer . Happy cruising 2019 star grading - 3+ Read Less
Sail Date November 2019
This trip made me quite disappointed. I want to tell you that this cruise customer service is really bad. Here's how they provide services. On the second night, there may be a lot of waves outside. We felt very uncomfortable all ... Read More
This trip made me quite disappointed. I want to tell you that this cruise customer service is really bad. Here's how they provide services. On the second night, there may be a lot of waves outside. We felt very uncomfortable all night. My wife spit a few times because of this. Then we went to the customer service to request a change of cabin. The customer service didn't even look at it, and told me that there was no cabin. Just give us a few halo pills, and I didn't talk to me about some concerns. I don’t feel a little warm and helpful. Then there is the food on the cruise, and the buffet over there is the same every day. Breakfast, lunch, and dinner are all kinds of dishes. Another restaurant has a waiter to greet you, but the quality of the food is really bad. Those seafood are not fresh. The last is to take a short trip on a cruise with short trips in different languages, such as French, Spanish, English, and Italian. Each language has a different price, but in the end there may be two people in the same bus. Why do you have different prices? Not all the same person is explaining? I think this thing is very problematic. When it comes to the point, in fact, they have a itinerary every day. My Barcelona schedule didn’t write when to gather and set off. A few days ago, it was only 9 o'clock, but it was just 8 o'clock. Because the itinerary was not written, we missed it and we wasted money. The worst thing is the staff in their travel agency. The tourists missed the bus and told us with a disdainful attitude. This is our problem, we have to find out. This attitude makes me feel very uncomfortable. An attitude of despising people. Those staff will not help you how to solve it. So I said that this cruise ship is really bad. PLEASE DONT WASTE MONEY!!!! Read Less
Sail Date November 2019
I love cruising and have been on many before. My partner however had never been. We thought a Costa short break would be a great way to introduce him. I’ve travelled on Costa before so I knew it wouldn’t be the same standard as Royal ... Read More
I love cruising and have been on many before. My partner however had never been. We thought a Costa short break would be a great way to introduce him. I’ve travelled on Costa before so I knew it wouldn’t be the same standard as Royal Caribbean or Princess but we are so disappointed with Costa after this trip that I will never cruise with them again. The apathy of the staff and customer service representatives are the most disappointing elements. We decided to get a suite which came with some nice perks like a free pass to the spa, a drinks package, personal butler, and free access to the club restaurant. Most of these things were not worth the ticket price. The room was great and always clean - we really cannot complain about the quality of the rooms, they are dated but comfortable. This is true for the entire ship really- everything looks like it was designed in the 90s but is still clean and functional. However this is not enough to make me consider cruising with them again. Our main complaints surround their customer service. 1) before we left for the cruise we called up to find out the itinerary- with most cruise lines they give these to you in advance so you know dress codes and arrival times for the ports. We never received this so I called Costa (I massively regret not emailing now). They told me we arrived in Barcelona at 8am and could disembark at 9am. We booked a tour of Sagrada Familia (not with Costa) for 12:30. Well it turns out that was incorrect and we didn’t arrive until 1300. We wasted 50€ on tickets that were unusable (we tried but failed to get in). We returned to the ship and spoke to the hospitality desk. They told me I was too vague and they couldn’t do anything. Despite phone records proving I made a call to them they decided I was wrong and simply misunderstood what I was told. No compensation given. 2) when playing in the casino one evening we won 180€ playing poker. We cashed out on our Costa card and left for our cabin, we were pleased and thought hey this compensates a bit for the missing 50€ from earlier. Unsure of how the casino works we just assumed this credit would be applied to our final bill but we didn’t receive the final bill until the morning of disembarking. Highly unusual for a ship as it give the customer no time to register any issues with their final bill. This is when we realised that we needed to get the cash from the casino directly. Again we went to hospitality who said no problem it will open at 9and we can get the money then. We waited for 45 minutes and no one came. They kept saying just wait someone is on their way but if we stayed any longer we would have missed our flight so we had to leave. We instantly contacted Costa and asked to be compensated and we were told too bad. This left us 230€ in the hole with the two issues combined. It’s interesting that they have no problem charging the room for the casino but have big issues crediting the room. Other issues we encountered: Using the spa - they fail to tell you that you can only use your free access to the spa when in port. We came back early from Marseille to use the spa and the entire time we were there they had tours going through the spa. I was changing in the change room and had a constant stream of new passengers taking a tour of the facilities. I found this very humiliating and uncomfortable- not the relaxing experience I was hoping to have. The club restaurant - you get the same food as the main dining hall. We saw no difference except we didn’t have a set dining time and it was quieter. However with this also meant we missed out on some of the fun of the main dining hall and didn’t get the farewell celebration that the main restaurants got. The drinks package was great - no complaints on this end. Definitely worth it to not have to worry about your drink bill. Our butler was polite but I’m not sure what he did. Definitely wasn’t worth the extra service charge we were charged for his apparent services. Anytime we spoke to someone we simply asked for on board credit - we would have happily spent this money on board or something towards future travel but every time Costa replied too bad and they hope it doesn’t affect our trust in Costa. Well it certainly has and I’m not sure I’ll ever be able to convince my partner to cruise again. If you decide to cruise with Costa get everything in writing and remember that this is a budget cruise. They couldn’t care less about your experience and are simply packing people on board to take as much as they can. We’ve been burnt by them and will avoid them forever. Read Less
Sail Date October 2019
Limited food options. Not many restaurants on ship. Buffet closed early all of the time. It would close an hour and a half early at night. Food was marginal. Entertainment was horrible. Not much to do on the ship at all. ... Read More
Limited food options. Not many restaurants on ship. Buffet closed early all of the time. It would close an hour and a half early at night. Food was marginal. Entertainment was horrible. Not much to do on the ship at all. Bring your own stuff to do. I have been on 8 other cruise ships. Never have I been on one like this. Usually there is so much stuff that is incredible going on and it is hard to decide which thing to do. Not this cruise. One show at night that did not have room for everyone. It was like watching high school kids in Las Vegas clothes. No thanks. No dueling pianos, concerts, comedians, or anything like that. Pool did not have water in it most of the time. Large screen by pool but no movie nights. Commercials only. Top deck was wasted space. Mini golf was ruined and not playable. Was only a look out or sitting deck. Should have had activities and sports for guests. There was just nothing to do. Too much time on a boring ship. We would only dock at each city for about 4 hours. Not enough time at port to see the countries. We were rushed and could not go far. Would much rather spend time on land. They cancelled Athens Greece so we did not get to go there at all. They were rude to Americans. It was obvious we were last off the ship for excursions and other things. Would never go on any ship again unless it was American. I was with a group of 15. We all feel the same about each of these items. Read Less
Sail Date October 2019
We chose this cruise because it was part of a tour group we wanted to see venice florence and rome. The cruise was a prek of sorts plus we wanted to see Athens and the ruins. The ship overall was fine except for they didnt have an indoor ... Read More
We chose this cruise because it was part of a tour group we wanted to see venice florence and rome. The cruise was a prek of sorts plus we wanted to see Athens and the ruins. The ship overall was fine except for they didnt have an indoor observation area that is where the excercise room was. The staff was courteous but did not go out of their way, LANGUAGE BARRIER is very real. I took one day 2 cabins stewards and front dest attendant and an electricion to get me a 110 volt extention cord to use my cpap. It took 3 days for our steward to finally give literature in english the first nite we got a letter in french that due to high winds we might not dock in athens. The port days were nuts everybody leaves for tours and then the ship left each port at 1.00 or 1.30 so the buffets were always overcrowded. Now the worst part they treat food like a CONTROLLED SUBSTANCE. At 10.30 all the food is gone and breakfast consists of cold cuts cheese pastries breads limited fruits. The coffee machine is locked until lunch and after lunch until breakfast the next day. Only one area had eggs by the pool deck i was in line and at 10. am they wrapped up and sent me away with no eggs. Lunch is not much better thsy only leave food out for a very short period of time, and dont have any free places in the ship for snacks during the day and nite. But the worst thing they did was when it was time for athens they told us we were going to santorine because of high winds in Athens but it was clear no wind and santorinei is right next to athens the real reason was it cost 225,000 euros to dock in athens and nothing to tender us into santorinie. If u want to see how europeans cruise use costa but i will never use them again. This is the only cruise i have ever been hungry with my stomach growling at me for food and i lost weight on this one. Read Less
Sail Date October 2019
We chose this cruise for the ports visited. Embarkation was slow and it was hot to stand in the sun. We had an inside cabin, spacious and quiet. The food was quite adequate, the fish was good and the puddings very good. The ship is well ... Read More
We chose this cruise for the ports visited. Embarkation was slow and it was hot to stand in the sun. We had an inside cabin, spacious and quiet. The food was quite adequate, the fish was good and the puddings very good. The ship is well laid out with many quiet places to rest and read. The cultural talks by Jean Christophe were excellent, this man really worked hard for his money! and I loved his quirky sense of humor. Craft sessions with Fabio were a lot of fun, a wonderful bloke. The two cruise tours of Masada and Petra were most enjoyable, swimming in the Dead Sea was slimy fun, highlights of the trip. Passing through the Suez canal was also a highlight for me I stayed on deck for the entire transit from 3 am to 2:30 pm. Enjoyed every minute. The only downside of the cruise was the daily 'service 'charge added per person per day, it was in Euros and not cheap, this should be included in the 'up front' cruise price. The dining room service was slow, it was quicker to eat in the buffet. Read Less
Sail Date October 2019
After approximately 30 hours of Costa I asked my husband to check on the money back policy I would have done so earlier but we had our daughter and his mother with us and we had no alternative plans. This was by far the worst cruising ... Read More
After approximately 30 hours of Costa I asked my husband to check on the money back policy I would have done so earlier but we had our daughter and his mother with us and we had no alternative plans. This was by far the worst cruising experience we have ever had. Everything about it is bad. It's noisy everywhere all the time, there is no relief. The staff is rude. I've never seen rude staff on any ship with any other line. These crew members don't see you. The food is terrible, breakfast is a bunch of bread stuffs mostly sweet, nothing of interest. Lunch is a fight for anything decent. Lines for french fries!!! Can you believe that on an Italian ship you have to pay for Pizza and Gelato!!!!!!!?????!!!!!!! The entertainment is dumb and sexist, Benny Hill-ish ridiculous left overs from the 70s. Not even quiz can be done without having to wave your arms around and make whooping noises before getting the answers. There are new guests who come in with every port and thus there is the life vest/ security training most every day which is accompanied by repeated announcements in 7 or 8 languages. It is a non stop bombardment. The public areas are totally crowded, very little chance of getting a spot by the pool and even the halls are full with people who won't get out of the way by the end you hate everyone on the ship just for taking up space. I could go on and on but I hope you get the point. It's a cheap cruise and it should be, wouldn't go again for free. Read Less
Sail Date October 2019
We booked Costa Pacifica for 10 night Mediterranean cruise for our wedding anniversary. It was our first cruise and i would say that it met and sometimes exceeded our expectations. Value for money was great and with few exceptions ... Read More
We booked Costa Pacifica for 10 night Mediterranean cruise for our wedding anniversary. It was our first cruise and i would say that it met and sometimes exceeded our expectations. Value for money was great and with few exceptions everything was awesome. Cleanliness overall was top. Reaching places on the ship was easy after we discovered the interactive screens. Sadly, always some of the elevators were out of service. With the exception of our dinner waiter who was later then other waiters, the staff was very helpful and friendly. Food quality and variety for us was exceptional. Many serving buffets and hours. We loved sea fruits, bakery, grills, pastas and desserts. We dinned in My Way restaurant. The menu was different each night, with 3-5 options for each meal, italian cuisine at it's best. Daily and evening events, some free, some paid. We were clearly explained that this is an italian ship and although we enjoyed the italian atmosphere, we felt that some events were for italian guests mainly. English is the second language here. Theatre shows were ok with some good singers, decent dancers and great acrobats. Some comedy also. Internet packets are expensive like all cruises, but there are some social packets and even one option to pay for minute. Excursions were worth it, some a little expensive but it was the best option. We booked northern part of the Lanzarote, Puerto de la Cruz in Tenerife, and the 9h all around Funchal (fabulous experience). We chose to visit Marseille and Malaga on our own and it was a good plan. We absolutely loved the condition of the ship, the design and decorations. Everything reflects a musical theme. Recommend it. Read Less
Sail Date September 2019
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