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4 Costa Malta (Valletta) Cruise Reviews

1. Cabin had layer of dust on furniture and carpet hadn't been cleaned in ages. It only got a good clean after complaining - only to be bitten by dust mites. Balcony furniture is in very poor shape and needs replacing. Hair dryer was ... Read More
1. Cabin had layer of dust on furniture and carpet hadn't been cleaned in ages. It only got a good clean after complaining - only to be bitten by dust mites. Balcony furniture is in very poor shape and needs replacing. Hair dryer was broken and dangerous with parts exposed. 2. Food is mediocre and often recycled ie desserts available in restaurants the night before are recycled for breakfast the morning after or at tea time. No great variety available and tiny portions in the restaurants. Food sometimes was too salty and inedible. 3. Disastrous customer service where excursions are concerned. Although pre booked and confirmed by email by Costa nobody in the excursion office bothered to inform us that the required minimum for a particular excursion had not been reached and therefore it was cancelled. Ended up spending the day on board in Barcelona as no port wifi was available to be able to view alternative arrangements. Was eventually offered an excursion in a completely different language. Hospitality desk wasn't much help only advising me to take the problem up with the excursion office at 16.30 when the ship left Barcelona at 1700! Nobody dared disturb the tour manager to ask for compensation for the lost part of this cruise and on the last day was made to return to the cash office twice after 45 minutes as tour manager was not available before 7.30am. Local Malta agent SMS-Mondial totally unhelpful with tour leader's phone switched off and unavailable. Subsequent emails were ignored. English speaking rep Gemma promised to speak to tour manager to ask for compensation but studiously avoided me for rest of the cruise not even bothering to give any feedback on the problem. Was more interested in her British clients and my booking an alternative excursion for Marseille which had also been confirmed by Costa by email and subsequently cancelled without notice. Eventually charged me an extra €15 over and above the published price which I took to be Gemma's commission as she asked for the booking to be put on her account! Only got refunded this amount after much toing and froing and much hassle just before disembarking from ship on final day. Gemma also advised me 'to move on and forget about it and relax and enjoy the cruise'..... after it had been completely ruined by Costa themselves! 4. Dance floor was full of infants and toddlers and one had to be careful they were not trodden upon as parents were too busy enjoying themselves to look after their offspring. Absolutely no control over children who ran up and down corridors screaming and shouting. 5. Just before disembarking from ship on the Sunday I was bitten by what seemed to be a flea in the Cheri lounge on deck 5. Had to resort to medical care to get it seen to as the bites were on my right hand and wrist and finger and also on my abdomen and upper left arm. Bites on my wrist became infected. 6. Water is not available during dinner and one is obliged to buy a drinks package for plain water worth €36. If this is ordered by one person in the cabin and there are 2 people in the same cabin they have to be together as the package bought only shows on the cabin card of the person who placed the order. It cannot be split over two cabin cards which is ridiculous seeing as two friends travelling together are not always together all of the time whilst on board. 7. It took 3 days for a table with a decent view to be given to us. One evening we were seated at a table laid for 11 people when it could only hold 8 people comfortably. To add insult to injury we 6 were made to sit facing 5 empty seats whilst trying to eat all squashed up as the maitre d' absolutely refused to re set the table even though we explained that 3 people had left to go to the buffet and therefore there would be more space. Our view was of oxygen tanks and lifeboats on deck 4 in the Otto e Mezzo restaurant and we eventually got a table with a view after vociferously complaining to the local agent. 8. The 'entertainment' in the theatre wasn't much to write home about and was flat. The only enjoyable night was the concert by the male tenor. The rest is not worth mentioning. 9. The peace and quiet in the library was often disturbed by people chatting and discussing their receipts and it was only by shushing them that one got some quiet time to read. Plenty of other places to discuss financial problems but for some reason people would congregate in the library. Even the cruise advisor was in the library when they should have had a desk near the reception downstairs to discuss and advise clients. 10. Avoid the Samsara spa at all costs. I booked a taster session which promised 15 minutes each of a variety of services but ended up being given a most uncomfortable body scrub on curved mosaic couches. I wasn't even laid flat but made to bend forward over my knees whilst the beautician scrubbed my back whilst talking 15 to the dozen. The facial was just a quick wipe with 2 cotton pads and a mask plastered on and left on my skin. She didn't even bother to clean it off but sent me into the jacuzzi totally covered in oil and salt and my face mask and told me it was ok to rinse it off in the jacuzzi! She even.made me help her rub the salt/oil mixture on my legs! So much for being pampered. She then tried to sell me another treatment for €110 plus some toiletries which I refused thereby losing all interest in me. 11. The waiting staff was unhelpful and rude in the Otto e Mezzo deck 4 restaurant refusing to help when we had a seating problem and thumping down plates in front of us. We were made to feel very unwelcome and it was only after our table was changed that the situation improved. 12. The excursion staff seem to suffer from a 'take it or leave it' attitude as well as dementia as when I complained about why I was not informed that the excursion had been cancelled I was told that a note had been left in the post box outside our cabin. When I informed them no such paper had ever been placed there all I got was a shrug of the shoulders. Not even an apology or offer of compensation. Nothing at all. 13. The entire ship needs a thorough clean. The windows were filthy, streaked with dirt and difficult to see through. Even the balcony cabin glass was dirty. My advice is to totally avoud booking with Costa cruises as since their Concordia disaster the quality and service have drastically gone downhill. Read Less
Sail Date May 2018
We wanted a break in mid April.. . . . . . it turned out to be very disappointing. 1. All jacuzzis were always full of people with no control of time limits so we stayed out. 2. Very young children (some with dummies) were ... Read More
We wanted a break in mid April.. . . . . . it turned out to be very disappointing. 1. All jacuzzis were always full of people with no control of time limits so we stayed out. 2. Very young children (some with dummies) were uncontrolled, both on the dance floor and at the evening meal. No problem with children playing at the right time and place.. 3. The evening's theater music reverberated in the theater, your ears and at close cabins. 4. A solely Staff Drill was announced in a blurring volume inside our cabin. What for? 5. Hospitality staff told us to go ashore to find out info regarding the next port of call!. 6. Hospitality staff never answered the telephone whenever we needed them and queuing at their desk took at least 20 minutes to get serviced. 7. Coffee after dinner is taboo. You have to go to a bar and buy it. 8. Shows were about acceptable, and the illusionist performed some acts in darkness! 9 I was taken aback when I found that while meals were included, plain water was not. The above points were raised with the Costa local agents. They were grateful for raising these shortcomings and promised to look into the points raised for future passengers, but no refund of any sort was forthcoming. Our compensation was therefore their gratitude for raising the matter!. I am not rushing to book another cruise with Costa. Read Less
Sail Date April 2018
The ship is of course not new. We booked on April/2017 (two adults and a child) a balcony cabin. The check in was very smooth since we embark from Malta and very few people embark from there. The total price was very cheap and we sailed 3 ... Read More
The ship is of course not new. We booked on April/2017 (two adults and a child) a balcony cabin. The check in was very smooth since we embark from Malta and very few people embark from there. The total price was very cheap and we sailed 3 years ago with Costa Mediterranea and we liked it. But Costa Cruises have changed everything since then. There is no free coffee 24hrs only in the morning and one hour in the afternoon. Other hours you have to pay. No free sunday anymore for the kid. Again you have to pay each scoop. No free pizza (are you serious? we are in an italian ship). The breakfast was awful. No eggs on the eleven floor only on the 3rd floor which you had to wait for a table. The cabin was ok but nothing else. It was overcrawded and you had to wait for the buffet and then if you are lucky you could find a table to sit. No smoking to the casino and service at the bars was awful. We are really dissapointed with Costa. I even mentioned it to a ship manager and his answer was: "Well you pay less than other cruise ships you must expect less" Yeah sure I paid less but with all extras (coffee, pizza, ice-cream, not finding a table, not good entertainment etc) at the end of the cruise it cost us more. So trust me Costa Cruises is out of our list from now on. We cruised with MSC and Carnival until now and Carnival Vista was the best cruise. We almost cry when our cruise was over. Read Less
Sail Date April 2017
We have been on several cruises and cruise lines and this was our 2nd on the Costa Favolosa. Our first on Costa was in October 2014 and we had a good time but this year was a complete disappointment. Hot food in the Buffet has been ... Read More
We have been on several cruises and cruise lines and this was our 2nd on the Costa Favolosa. Our first on Costa was in October 2014 and we had a good time but this year was a complete disappointment. Hot food in the Buffet has been discontinued and only available in the main restaurant where you are seated like in a PRISON hall. Took a long time to be served. Lunch in the Buffet is a free for all, with pushing, queqing and no sound control. The cabin staff are wonderful and polite and the cabin clean. Unfortunatly it was noisy at 4am when the cleaners moved furniture right above our cabin. (8428). The entertainment was very good and quite enjoyable. Booking excursions was a shambles, getting an excursion in English was almost impossible, excursions were almost all fully taken and we never got the excursion of our choice. With tickets in hand these were cancelled at the last minute and we either had to go in other languages or go on our own. Shuttle bus prices to the port entrance were expensive. The staff are not helpful at all. Having an all inclusive package it was almost inpossible to get drinks unless you went to get them yourself from the bars. I do not think I will ever use Costa again. Read Less
Sail Date November 2015
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