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6 Costa Magica Family Cruise Reviews

Costa is a Very Surprising Compony, We Enter the Ship in St. Petersburg, the ship is quite of big and good. We Booked Cabin with Window and the Cabin is quite big and good but there a addtion staff on money. The food on costa is good , ... Read More
Costa is a Very Surprising Compony, We Enter the Ship in St. Petersburg, the ship is quite of big and good. We Booked Cabin with Window and the Cabin is quite big and good but there a addtion staff on money. The food on costa is good , there what to eat everywhere. there 2 restaurants on the ship. We was on smeralda and it was an goodrestaurant but it was take the food a long to get. Costa having a show every day Evening. there a lot what to see on board and what to do. But Pizza on board is on additonal Payment. the service on board is good. on Information there staff that talking in multi languages. the loading and unloading was good and quick. and the shops on costa is quite good and recommanded to wait to last day for sales . very nice cruise maybe We'll go again Read Less
Sail Date July 2019
Booked this well in advance and decided to upgrade to a balcony premium room as also taking teenager with us. Given the reviews of Magica and Costa (read them after booking...) I was concerned that we may regret choosing this - but the ... Read More
Booked this well in advance and decided to upgrade to a balcony premium room as also taking teenager with us. Given the reviews of Magica and Costa (read them after booking...) I was concerned that we may regret choosing this - but the itinery was fab and we have been on a couple of cruises before in eastern med with Royal Caribbean - so checked re package and location of cabin carefully - got a single bed sofa sorted rather than bunk bed - and chose Deck 9 as close to bars/buffet/pool etc. We had a fantastic week - and this is why I am writing the review (given the majority of very negative ones!) - as we really rated the following: - the dining room/food ! we were seated at an English speaking table and we had a laugh from the off. Hello Steve and Trish and John and Bev if you are reading this! - the staff - we found everyone helpful and friendly - far more than previous cruises - we enjoyed the gala night - it wasnt formal or stuffy and the whole set up is very relaxed and casual - if you want formal dont book this ship!! Norbert was excellent - the premium room - spacious and spotless all week - decent shower and loads of storage space. Decent bed including the single one - the sofa bed wasnt a hassle and just stayed down along wall all week which was ideal. - embarking/disembarking - all very straight forward - no waiting getting on or off and the same throughout at various stop offs. We got a public bus from central station when arrived at Stockholm - after gettting Arlanda Express from airport - takes 30 mins and cheap! - the itinery - we chose this primarily as we wanted to get as much time in St P and Stockholm as possible - we booked our own shore excursions in St P and did our own thing in other cities. We had a brilliant time in St P as we wanted to do more specific history and politics tours so used Ulko Tours to go to the Political History museum (fantastic - you could spend 5-6 hours there - ask for english speaking tour guide before you go) and also smaller KGB museum. Also did general city tour 1 day with Advertura - very good. These were costly - so it does add a lot to the overall cost of the holiday which we didnt realise when booking cruise. We booked our own flights to and from Stockholm separately so this gave us an extra day in Stockholm - otherwise we would have had to leave the ship by 4.30am on the last day. So this worked out for us and accomm in Stockholm was reasonable - stayed at Park Inn - a couple of stops on metro which was excellent. So overall we were impressed with Costa and would use them again. Yes - the majority of the passengers are Italian/Spanish (no surprise there then) and yes it was loud and noisy in all the public bars/spaces. The entertainment was as to be expected (!) and yes Costa makes the staff try to sell all sorts so there is too much selling at the info sessions - but we found the overall service and the dining experiences great. Just one thing Costa - please add water to the drinks package - its madness not being able to get a glass of water but as many spirits/wine/beer as you wish. Read Less
Sail Date June 2019
We chose this cruise to join some friends on a vacation and the ship went to islands we had never been to before. This is the first time on a Costa cruise. I had read previous reviews about pushy people, etc., but we found all ... Read More
We chose this cruise to join some friends on a vacation and the ship went to islands we had never been to before. This is the first time on a Costa cruise. I had read previous reviews about pushy people, etc., but we found all co-cruisers were good mannered people all enjoying vacation. The food was quite good at the evening dinner and buffets at breakfast and lunch. The entertainment overall okay but it was mostly too loud on the 5th floor dance area and in some of the lounges, one could hardly talk to someone sitting beside them and once it actually hurt my ears just walking through the area. This isn't evening "disco" time I am talking about this is early evening music entertainment. There is definitely opportunity there to turn down the music a bit. The other opportunity that Costa could look at is their dinner service. It was slow most the time. Often our dirty plates sat in front of us for quite some time, slow on wine refills and they didn't offer coffee service in the dining room. For cruise pictures...I think the Costa should move to digital. Who really wants 11X17 pictures for their walls? This cruise was excellent value for my money. I would travel on this ship again. Staff were all pleasant, food was very good. The ship overall had a nice ambiance. I really enjoyed one day while the ship leaving the island for the day, the "opera" singer, singing the song "Time to Say Goodbye". That was a nice moment. Read Less
Sail Date January 2019
This was the first time I went on a cruise. I went with my mother, who had previously been on two cruises with RCI. We travelled to Stockholm by train, having spent the previous night in Gothenburg. We arrived at Stockholm Södra ... Read More
This was the first time I went on a cruise. I went with my mother, who had previously been on two cruises with RCI. We travelled to Stockholm by train, having spent the previous night in Gothenburg. We arrived at Stockholm Södra Station and took a taxi directly to Frihamnen, where Costa Magica was boarding. Boarding went very smoothly, we had to wait for maybe 10-15 minutes before we could board the ship. Costa Magica's décor is rather lavish, with thousands of works of art onboard. Depictions of women, in various states of (un)dress, is a theme onboard, which some more conservative passengers could possibly find slightly shocking. The age is beginning to show (she was launched in 2003), and the colour scheme could be called gaudy by some (I rather liked it). The ship's slogan is "Cruising Italian Style", and the aim is to cater to European tastes. In practice, the great majority of the passengers were Italians, the rest seemed to be mostly Spanish, French and Russian. Consequently, most announcements are made in Italian, English, French, German, Spanish and Russian, which means that announcements tend to be rather long. Due to the large number of nationalities among the guests, Costa Magica staff makes an effort to seat people who speak the same language together at dinner, which is a very good idea. The quality of the food is OK, ranging from bland to tasty. Costa being an Italian cruise line, the food in the main dining rooms is heavily dominated by Italian cuisine. The buffet is more international, the food arguably tastier (!) than the main dining rooms, and we noticed as the week progressed that the number of guests declined in the dining room and increased at the buffet. Due to the variety of languages among the guests, the entertainment tend to focus on song and dance shows. These were rather enjoyable, but an acrobatic show that was on offer one night was not to our taste. We signed up for an organised excursion in St. Petersburg (if you join an excursion organised by the cruise line, you don't need to apply for a visa), while we explored Helsinki and Tallinn by ourselves. The all-day excursion in St. Petersburg was worth it, even though 2.5 hours at the Hermitage was a bit much. Service onboard was good, the staff was friendly, and especially our cabin attendant Hugo deserves a mention. I would not mind going on a Costa cruise again. Read Less
Sail Date June 2018
The selection of this cruise was 1. By season, as we can only close our own place certain times of the year, 2. by itinerary, 3. By home port, from Bavaria to Savona it is a 1 day drive, and 4. yes the price did play its part when deciding ... Read More
The selection of this cruise was 1. By season, as we can only close our own place certain times of the year, 2. by itinerary, 3. By home port, from Bavaria to Savona it is a 1 day drive, and 4. yes the price did play its part when deciding between candidates. My parents (DH's parents in law) paid for the cruise as a gift this was not foreseen but a gift very much appreciated. As a result they booked through the Costa Antwerp (Benelux) callcentre as it serves Belgium, Luxembourg, and the Netherlands where they live. Epic fail: the callcentre has trouble communicating in Dutch, they are essentially francophone... and since then all communications came in French (in which we are very very rusty) or in Italian (which to us is all but incomprehensible). Epic fail #2: the website loses all your details once you put them in. And we tried several times. In the end we got lucky once, but the parents did not, so had to fill in the papers again by hand in Savona. Epic Fail #3: when the cabin assignments came (we had booked 2 identical standard insides, as we do not tend to spend much time in there anyway), they were 8239 (deck 8, starboard almost all the way forward) and 1414, (deck 1, port side, almost all the way aft) They could not have put us further apart if they tried; and they were unwilling to change us to 2 cabins remotely together or even near the same elevator shaft. I mean we are all adults and adjacent cabins are not needed, but being the entire length, the width, AND the height of the ship apart is surely over the top? In the end we were instructed to ask at Guest services onboard. Upon arrival at the port, we were directed the wrong way down a 1-way lane, almost causing a head-on collision with a shuttle bus, and then our pre booked valet parking was nowhere to be found. After losing our temper with a parking attendant, we were directed to the right place. In the terminal, we got priority boarding to be able to ask about a cabin change. Very nice. On board, we got a very blunt NO. The ship was allegedly fully booked. We now know that there are two standard answers of guest services on board - sometimes even before you finish your sentence. The whole attitude is "Oh why don't you just go away". After unpacking we proceeded to have a look around Costa Magica and it is a very nice ship, if sometimes a bit OTT. Then to the muster drill which was very thorough, and very polite but firm with those who thought they should be exempt. When we met the parents, they told us that their cabin steward did not understand why we could not be together since his whole corridor was basically empty. Father and daughter went back to guest services, where we said that we were furious about being lied to, the ship was far from full. One employee said rudely to the other in Italian: "they booked a cheap inside, I am surely not going to do anything about this, and if I start moving them everybody will want to move". I understand some basic Italian and translated in English to my father. My father then even volunteered to pay for an upgrade, but they insisted this was not possible either. Instead of being ashamed that we had understood what they said, we were still being treated as second rate citizens. The whole attitude for the duration of the cruise at the guest relations desk was "I don't know, I don't care and why don't you just go away".The service in the restaurant and by the cabin attendant was exemplary, really friendly and correct. The cabin was spotlessly clean and everything was in working order. In my parents' cabin there was a TL-light which started flashing in the bathroom during the cruise, this was immediately fixed and they even received a phone call later in the day to check if everything was ok now. The food in the restaurant was fabulous. The portions are very small, but this allows you to sample all the 7 courses. Note: the buffet is closed in the evening during the meal times in the main dining rooms, you can get pizza until 6 pm and after 9.30 pm, but that is it. If you are a buffet diner, do not go on Costa. We found all the staff to speak english, italian and at least 1 other language. Shows: a bit loud (the volume level), but not badly produced and taking into consideration that when there was spoken content they tried to do text in 5 languages, still 'all right'. That said, the shows just were not as entertaining as on other cruises, and were at just under 45 minutes a bit short. They were also squeezed in between early and late dinner seatings making people rush in from dessert of their early seating, or rush out early not to keep their tablemates waiting for the late seating. If we do not sail Costa again it will be because of the reservation/ guest service desk experience. The operational side excepting the front desk of the ship runs very well, but other lines in our opinion can match that experience without the drawbacks. If you are not dealing with the Antwerp callcentre, your experience with the reservation department might differ from ours. Whether the front desk of Magica is representative of the line as a whole? We would guess so, as it was most of the team reacting as they did, but who knows, if we do take another Costa cruise they might show us different. Read Less
Sail Date November 2012
We sailed out of Rome with 6 adults and 2 small kids (3yrs and 9 mos) Boarding the ship was confusing and because we never received any tickets in the mail we had to fill out a bunch of paperwork when we got there. The building is ... Read More
We sailed out of Rome with 6 adults and 2 small kids (3yrs and 9 mos) Boarding the ship was confusing and because we never received any tickets in the mail we had to fill out a bunch of paperwork when we got there. The building is small and was unorganized but fortunately because it was January it was not too bad to get through. We got on and the crew were all very nice and almost all of them spoke English. Our cabin was very spacious and had a large space like a window sill for my 3 year old to sit in and watch the ocean. They provided a crib and we had a twin bed and still had plenty of room to get around. Our steward was more than accommodating but finding him sometimes was difficult but others were more than helpful to get him in when we needed him. The ship is very pretty it reminded me of a Carnival ship but less flashy but nicer than a Princess ship. There were not alot of activities to do onboard during the day on the ship but because we had a port to go into each day we were ok with that. They do have a round the clock kids room that we took the kids to and they really liked that. Most of the activities that were offered were fitness related like dancing or aerobics. The food in the buffet was ok... breakfast was good, there were some traditional American eats like pancakes, waffles,cereal and bacon and eggs every day. Alot of meats and cheeses and a fish dish each morning! The afternoon and evening buffet offered hamburgers, hot dogs, pizza and other finger foods. All ok, nothing spectacular. The dinners in the dining room were much better but I have to say that Carnival has better food. We bought a wine and water package for 99 euros and that was the best way to go for us. It gave us 6 bottles of wine and 10 bottles of water and that lasted the entire cruise. The reviews about getting around on the ship are over exaggerated. Every cruise I have taken is like this. You just have to get it figured out and remember what elevators go where. We feel that by the end of every cruise that we have finally figured it out! So I think that is normal. There are alot of Italians and other Europeans on board and some are rude but so are Americans. I just pushed back when they pushed me and that seemed to work. That only happened a couple of times. For a layed back culture they sure are in a hurray to cut you off in the food lines or to get on and off the ship. Its actually quite funny. I just let them cut. We had our 9 month old daughter and that brought alot of positive attention. Everyone loves a baby! Actually there were ALOT of kids and babies on this cruise. I was surprised. Getting on and off for port tours was easy. This cruise has embarking and disembarking in 3 different ports so it can get crowded at times in the atrium. But they seem to be pretty organized with all that going on. They only thing I dont care for was the smoking section in the atrium. But Europeans are very much into smoking and was expected. Its just stinky and I hated walking through it every day. The Tours offered were nice. We had to deal with the riots in Tunisia and therefore were sent to Corsica instead and then in Marseille there was a strike and had to be rerouted to Tulon which put us about an hour away but those situations were out of Costa's control so I cant blame them. Overall we had a great time. Disembarking was not hard to get through either. I would take this cruise again in a heartbeat. Read Less
Sail Date January 2011
Costa Magica Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 3.0 3.1
Entertainment 4.0 3.2
Public Rooms 4.0 3.9
Fitness Recreation 3.0 3.7
Family 4.0 3.7
Shore Excursion 4.0 3.2
Enrichment 1.0 2.7
Service 4.0 3.7
Value For Money 4.0 3.2
Rates 3.0 3.9

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