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Sail Date: December 2018
We have sailed on 100+ cruises with 4 other cruises on Costa. We sailed on Costa Deliziosa on 12/19/18. This was a 7 nt cruise to Nassau, Gtand Turk, Amber Cove & Key West. Deliziosa is a beautiful ship, extremely clean and well ... Read More
We have sailed on 100+ cruises with 4 other cruises on Costa. We sailed on Costa Deliziosa on 12/19/18. This was a 7 nt cruise to Nassau, Gtand Turk, Amber Cove & Key West. Deliziosa is a beautiful ship, extremely clean and well organized. The staff provided excellent service. The food was generally very good. As on any ship, some nights were better than others. Very good pasta and pizza. Christmas Eve special dinner served in Albatross was excellent. Staff seemed happy to be of service. I had some special requests which were always accommodated. Music in most bars nightly. The Animation Team provided fun games, competitions and lots of laughs. They kept the cruise interesting for all ages. What impressed me most was the staff’s willingness to help and to go the extra step to make everyone happy. Something lacking in lots of other ships. I would recommend Deliziosa as a great cruise with an Italian flair. Read Less
2 Helpful Votes
Sail Date: June 2014
Just returned from fjord cruise , this was our first cruise and as such was really ok, we chose the all inclusive option and seemed to work fine although there were no premium brand spirited the brands they used were unknown to us. We had ... Read More
Just returned from fjord cruise , this was our first cruise and as such was really ok, we chose the all inclusive option and seemed to work fine although there were no premium brand spirited the brands they used were unknown to us. We had an outside cabin with balcony which was large enough and kept clean and tidy by our steward, on down side only English tv was news channel, mainly Italian and German channels. The food was ok small portions in evening but 5 courses and generally enough choice, for an Italian ship pasta dishwasher poor though. Breakfast and lunch was a bit of a free for all with greedy Germans taking up most of tables but selection of food was good. Late night food was only cheese and tomatoe pizza with salad.. Ship is well fitted out and has plenty to do on board, don't bother to pre book excursions as these are not very good and you can get better deals once you get of ship. Crew on board are helpful and in general good fun, ship is kept spotless, we would use again for sure. Read Less
Sail Date: January 2012
The boarding experience was poor, nearer to chaos than an organised system. The first check-in person we met could not speak proper English, French or German and my Italian is poor. They insisted 'No drinks on board' on the ... Read More
The boarding experience was poor, nearer to chaos than an organised system. The first check-in person we met could not speak proper English, French or German and my Italian is poor. They insisted 'No drinks on board' on the pretence that passengers might bring some unspecified disease with them - in reality so they could charge, charge and charge again. In the cabin (they called it a suite) they provided a coffee machine AND CHARGED ONE EURO for each coffee capsule. At lunch unless you were quick, they fixed 'being cleaned' notices to all the coffee machines, so you had to go and buy a cup from their expensive bar. No wine was served included in the price, even in the premium restaurants. In the allocated one, the food reminded me so much of my military service; in other words, you could live on it, but you would rather not as it was of such low quality. The wine list was poor, but you did have a small choice, but most of the wines were also very low quality, but at Premiere cru prices. On their 'show-off' night, all the waiters were lined up with sparklers- a bit less stupidity like this and better food would have pleased us. The staff, from all over the world were mainly pleasant and tried to be helpful, but they were fighting the CMM (Costa Management Mafia). Decor is of course subjective, one man's bling is another's luxury, but in general it was so vulgar and 'in your face' that I am only glad there was nobody I knew on board. Italians are renowned for style, but on this boat, they had no style left, so made it vulgar instead. In the 'luxury' restaurant, the ceiling was made of some plastic disks; it looked seriously stupid - was it designed by an illiterate child? It was our 5th cruise and all-in-all, it was a horrible experience; the other four were all good, including one from the same overall group. It is a pity to complain about Costa after the Italian tragedy, but how they can justify such rapacious greed is beyond me. Do they not think how it puts people off them? At ports where you could not wander off by yourself and you did not go on their tours, they mainly charged for a coach to get you to the nearest town. We went on two tours and they were VERY expensive and really bad. One tour guide spent most of the time explaining how badly he was paid and how he needed tips to live. Even if true, it is not what I want to hear. He also got many of his facts totally wrong, so it was not worth the cost. On the other, they had a guide who spent most time speaking Spanish - not English as advertised. Is it worth re-naming the boats Costa Capone 1, Costa Capone 2 etc.? If you are going to "stick it" to the customers let them know in advance. I cannot think of any redeeming feature on the cruise - except we got back alive. We hated it!!! Read Less
Sail Date: September 2011
Had a week on the Costa Serena our first Cruise with Costa, although we have cruised many times before. The ship is beautiful and the facilities are good. Food very good and a wide choice. The destinations on this cruise where ... Read More
Had a week on the Costa Serena our first Cruise with Costa, although we have cruised many times before. The ship is beautiful and the facilities are good. Food very good and a wide choice. The destinations on this cruise where excellent and shore excursions well planed. Shows are poor until the last night of the cruise and that one was very good. On the down side they have introduced a 15% surcharge on everything from the bar so a small glass of beer is nearly 6 Euros and you still have to pay a compulsory gratuities payment on top of the surcharge. The Officers only talk to you if you are below 20 years of age and partly dressed, and talking of dress on the gala night I only counted 5 couples who dresses for dinner some of the Italian guests even wore T-Shirts. The crew had a attitude problem for example if you met one in a corridor you had to give way for fear of being knocked over.That attitude was all over the ship and the guests where even worse than the crew, try to get out of a lift they just push in before the lift empties. The examples of rudeness are as long as my arm, every English speaking person said they had the same problems that we experienced. If you are a none smoker forget it the guests are mainly Italian and they smoke everywhere even in the lifts. Children are not allowed in certain areas for example the large Jacuzzis but they treated them as there private swimming pools if you tried to get in you where jeered at and the security guard who's job it was to keep them out just laughed. One final note I have spent many happy holidays in Italy so I don't have a downer on Italians but this lot were just rude and in great numbers. One of the staff said when she approached a guest and said bon giorno if you replied back "hello" she felt as though the next 2 minutes the guest would be polite and courteous, but if they replied bon giorno she had a fight on her hands to say polite. I could go on but I think I've made my point. Read Less
Sail Date: September 2011
A spotless ship with great service from cabin stewards to waitstaff. One exception: "Customer Service" is a misnomer. On three separate issues, I never received any satisfaction nor even an attempt to even lie to me! Three ... Read More
A spotless ship with great service from cabin stewards to waitstaff. One exception: "Customer Service" is a misnomer. On three separate issues, I never received any satisfaction nor even an attempt to even lie to me! Three other negatives, one especially impacts English (only) speakers. First, the food is basically tasteless and not very creative. The breakfast buffet on Deck 9 is varied, but you could lubricate your family vehicles on undrained sausage/bacon fat. Scrambled eggs ran (sometimes literally) from too soft to too hard. On two occasions, I left the dinner entree uneaten, including a piece of bone filled codfish. It was impossible to escape the smokers. You cannot transit the ship without passing through the casino and large dance bar. You cannot use your balcony as the smoke drifts back from smokers not allowed to smoke in their cabins. Same problem often encountered in other outdoor areas. There is no segregation or walls/barriers for non-smokers. The onshore tours were without exception bi-lingual. Guides do their best I'm sure but English speakers come up in last place, the attraction or point of interest already out of sight by the time they switch out of Italian, German or whatever. Many tours are entitled and shopping" but most often, there is insufficient time to shop. As for ports of call, they could do without Casablanca unless you're ready for new adventures in toilet facilities and systemic poverty. One last observation: Americans are often labeled as "ugly". Observing the common courtesy of waiting your place in line is ignored. Such scenarios are instead as orderly as an amphibious landing or frontal assault. I never heard "excuse me" or "pardon me" in any of the passenger tongues, given the cacophony of languages extant on the Luminosa. One also came away with the impression that Costa works their waitstaff overly hard. Many seem ready to look to get employment with other cruise lines. The fatigue on many is obvious. Valencia, Malaga and Cadiz not on drop down list of ports. All charming. Delightful. Take the Tram Tour Equally enjoyable including and especially La Rambla Read Less
Sail Date: July 2011
On arrival at port we were herded into what is best described as a holding bay.There we sat for approx one and a half hours.Poor quality orange juice was provided in plastic cups,but no food.Things did not get better.We joined the ship to ... Read More
On arrival at port we were herded into what is best described as a holding bay.There we sat for approx one and a half hours.Poor quality orange juice was provided in plastic cups,but no food.Things did not get better.We joined the ship to a somewhat cursory welcome.Now past lunchtime we headed for the self service buffet.However no food was available as it had all been cleared away.When we asked where we could find something to eat we were told,sorry all closed now.Hot and cold water were provided when available,as more often than not the machines were empty.Tea bags were at an absolute premium.In any event only plastic cups were provided.Food in the restaurant was poor,mostly frozen,and the service not much better.Entertainment was a joke,the only highlight being the crews own show which surpassed the so called professionals by a mile.The ship was overcrowded,if you could find a seat,which was not easy,you sat in very close proximity to your neighbour.Blackpool on sea.An abundance of children who overran the ship.Adults only pool was constantly used by children.Occasional pathetic attempts to control the situation failed.The staff appeared to have a could not care less attitude.Complaints fell on deaf ears with the crew defending company policy.Just about everything was charged as extras.Smoking in just about all the recreation areas was the order of the day,the areas for non smokers were tucked away.Cabin was good but noisy on the balcony.Definitely biased to Italians who seemed to like it.Worst cruise ever.We are seasoned cruisers,but I will never set foot on a Costa cruise ever again. Read Less
Sail Date: April 2011
We booked this cruise as a last minute option as we were tied into dates available. The ship is very impressive with lavish public interiors.We were not disappointed with the cabin. Spacious, with balcony.It would have been nice if we were ... Read More
We booked this cruise as a last minute option as we were tied into dates available. The ship is very impressive with lavish public interiors.We were not disappointed with the cabin. Spacious, with balcony.It would have been nice if we were shown to our cabin, its its a very large ship,although every stage of the cruise was very well organised,from the time we arrived to the time we departed.The cruise was good value for money, although comparing this to previous cruises 3700 people on board was at meal times with dinner shows and change overs a little like butlins!Evening entertainment was very good,particularly the main evening show which was very professional and very entertaining considering there were a lot of Italian and French, most of the songs were in English.Food- although the choice was varied, catering for this number of people does reflect on the quality in the Ceres restaurant,some of the dinners were disappointing,and we decided to use the self service restaurant, where the food was more of a wider choice, although pizza was on the menu every day!There was the option of paying another 20 euro to visit the Samara restaurant.Service was efficient. We did speak to one of the bar staff who work 12-14 hrs every day and well deserve the 15% service charge added to everything that you purchase! Drinks we felt were expensive, although we did purchase the wine and beer package which we were told we could access up to the point we disembarked at the end of the cruise. We left the ship to explore the last port,and returned to the ship for lunch and a beer, but as we had left the ship the Costa charge card was now closed so were not able to access remaining drinks, even though we had paid for them!Overall a good weeks cruise-would we go again? yes if the price was right as it was good value for the money, and now knowing that its a family orientated ship, we know where to go on board to avoid the hustle and bustle. Read Less
Sail Date: June 2010
We chose this cruise as it was leaving from Venice and I had a wish to see Venice again, so we thought we would combine the trip with the cruise, even though we had been disappointed with various aspects of Costa before we hoped with the ... Read More
We chose this cruise as it was leaving from Venice and I had a wish to see Venice again, so we thought we would combine the trip with the cruise, even though we had been disappointed with various aspects of Costa before we hoped with the Serena being a fairly new ship things might be better, how wrong can you be? We were 2 couples travelling together FOOD. Very poor quality! I enjoy my food as do all our party but really struggled to find something to eat let alone enjoy. As mentioned in other reviews the Italians are very pushy and don't believe in forming an orderly queue so beware if there is a gap in front of you, also at the buffet at all meal times they were very slow at replacing food as it run out, we had to ask the staff behind the counter more than once to replace the missing food. These staff seemed to be trainee waiting staff as they seemed unsure how to lay out and arrange the food. The meals in the Vesta Restuarant for a so called luxury ship and considering the amount we paid for the trip was absolutly dreadful, from the time it took to serve it (2.5 hours) we were leaving the the restuarant after 11pm still hungry. On the Gala night! we went to a lot of trouble to dress for the occasion at dinner we were offered the gala menu my sister in law and I could not find anything suitable to order, I asked the waiter to bring the (always available) alternative menu she informed me it was not available on Gala night, so I asked if we could just have grilled steaks with some veg she said she would have to ask the mai'trde to come over to speak to me, next thing I was presented with a menu 'he says you can choose from that' said the waiter it was the very obvi children menu anyway I ordered the chicken malelese with french fries when it arrived it was just an insult the dry chicken was very rubbery, inedible as if it had been reheated in a microwave and the frozen chips were undercooked, needless to say I told the waiter to take it away and asked to see the mai'trde the waiter returned to say we could have the grilled steaks this was such a poor show just not worth dressing up for. After this debacle we decided to use the buffet for dinner, even though we were there in plenty of time there was were little food left to choose from. Tea was always luke warm and the coffee was like dish water my sister in law drinks coffee and she had to buy it from the bars at a very inflated price. Another reviewer mentioned the rule about not bringing drinks on board they say something about health and safety, rubbish it is just so you are trapped into paying Costas riduculous prices for drinks soft and alcohol ones, there is a way round this but if Costa read this review they would soon put a stop to it! Another review talks about the adults only pool that children were allowed to use uncorrected we don't have a problem with children on holiday we all have kids and grandchildren ourselves, but considering there was 4 pools on board we don't think it's asking to much to enforce the adults only rule. The children were very boisterous around the pools just as you would expect,so it would have been nice to relax around a pool and have a swim to cool off instead of being banished to the dry decks. To Finish The other trips we had on Costa had very similer problems the first one we booked was at short notice my daughter and I took my Mother for her first and only cruise.The second one it was the only cruise line going to Dubai and the Emerites and as I said earlier I hoped things might have been better on the Serena. It was awful from the surly waiters to the dreadful food and vastly overpriced drinks, also if you were not Italian you were not quoted even at the muster when English was the last language to give instructions the Italians started to break rank and chatter loudly we could not hear the announcement. As we have found on other cruises the cabin attendents do the best job our room was always spotless and we received everything we requested. Finally we think the problem with poor service is the practice of compulsary paying gratuities which means staff do not have to work for tips. We will never be on a Costa ship again. Read Less
Sail Date: December 2009
This cruise was very disappointing. The ship is lovely - new, attractive, spotlessly clean. The cabin staff were excellent. Sadly, the food wa extremely poor. Lufthansa did better on the flight home, as did Costa Coffee at the airport. ... Read More
This cruise was very disappointing. The ship is lovely - new, attractive, spotlessly clean. The cabin staff were excellent. Sadly, the food wa extremely poor. Lufthansa did better on the flight home, as did Costa Coffee at the airport. I did not have a single hot dish actually served hot - the best they could muster was lukewarm. Not only the food but the food service was poor - knives and forks placed next to you for the next course while you were still eating - - - The fitness and leisure facilities on board were pitiful - 1 sauna with 2 showers in the immediate vicinity for each gender when there were approximately 2500 people on board. The gym was small and the equally small studio was shut on at least 2 occasions for 'private consultations'. Equally sadly, I: 1) bothered to queue to complain at customer services 2) bothered to fill in numerous complaints which i was assured would be dealt with by the cruise line upon disembarkation 3) wrote several emails to Costa. I have not heard a word from the company. To my mind, this is not customer service. The cruise was NOT luxurious. The customer service was even less so. Put simply, if this was my first experience of cruising, I would NEVER do it again. Not all cruises are the same and I urge you to think hard before booking with Costa - try Princess, Royal Caribbean or even Thompson. Read Less
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