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16 Helpful Votes
Sail Date: August 2015
Greetings, fellow cruise lovers, I write a review like this one once in a blue moon, but this time, in view of the "terrible press" this ship has been having here, I felt that I had to. I understand that other cruisers have ... Read More
Greetings, fellow cruise lovers, I write a review like this one once in a blue moon, but this time, in view of the "terrible press" this ship has been having here, I felt that I had to. I understand that other cruisers have not much appreciated this ship lately (to put it mildly). My companion and I had a rather different experience. We boarded the ship in St. Petersburg which turned out to be a smart move as very few people have done so that day (most passengers boarded in Stockholm). To be more precise, when we came we were the only ones checking-in and the whole process, which included a passport control, took less than five minutes. We were warmly received by several crew members, and in no time found our premium balcony cabin. It was spotless-clean, and very well maintained, its equipment working perfectly. All and all, a very typical cabin for the category, no different from the various balcony cabins we've booked on all our previous cruises, taken with Celebrity, RCI and (once) with MSC. The only difference was that its balcony seemed to be a bit bigger than usual. The room's attendant was quick to service us when we needed something (which only happened twice). He kept the cabin clean and tidy throughout the cruise. Generally speaking, the service on the ship was very good without being pushy. Waiters and bartenders alike worked quickly and efficiently. Breakfast (continental being the only room service option) was delivered on time to our cabin every morning. The wines we ordered were always available (not always the case) and were delivered ahead of the food as they should be (again, not always the case). Every crew member we've talked with spoke English fluently. The ship was kept clean and orderly, and featured very nicely designed public rooms, that didn't feel crowded at any time. Finding your way was easy. Getting off the ship in ports and on board again was also quick. So was disembarking (we walked out with our luggage). I cannot rate the enrichment activities, entertainment, and fitness facilities since we didn't partake in, or have used, these. I did want to have a massage but gave it up after I had a look at the Samsara Spa price list... The ship's weak link was the dining room's and casual diner's food, which left a lot to be desired. It was not bad, but definitely mediocre. However we did enjoy very much our meal in the specialty Club restaurant. Its service was excellent as well and overall, for 28 EUR per person, it presented good value for quality. As far as our experience went, the same could be said about the ship in general, as the cruise's rate was very reasonable. The other cruisers seemed very content as well. Our fellow cruisers, mostly Italians, Spaniards and Russians, smiled, laughed, relaxed and had a good time – not signs of a bad, malfunctioning, ship. Read Less
1 Helpful Vote
Sail Date: December 2014
I have always loved Costa, going back to the Fredrico C, Carla C, and Flavian. Service was very European and luxurious-we had this 3 years ago on the Costa Serena, so when we decided to go westbound transatlantic we chose the Costa ... Read More
I have always loved Costa, going back to the Fredrico C, Carla C, and Flavian. Service was very European and luxurious-we had this 3 years ago on the Costa Serena, so when we decided to go westbound transatlantic we chose the Costa Luminosa for the trip - the itinerary contained 8 ports we never docked at (impressive sine we have over 100+ cruises under our belts. The ports were interesting but the ship's excursions were VERY EXPENSIVE compared to other Carnival Corporations other lines offerings. The cruise staff while always trying, was not very understandable in English - and all activities were mostly in Italian unless you asked for some English, and then it was not understandable and very very brief. The cruise director was no where to be found during the day or evening except for his MCing main shows or evening events including the Master of the vessel who was always interacting with his cruisers. In the daily program, dining options were listed but never appeared, craft projects were scheduled and the ship did not have the supplies. The food on the ship always sounded great, but was tasteless, meat extremely tough as rubber and over cooked, and vegetables consisted of one or two morsels. The Indian and Phiiipine food staff were very accommodating and always communicative and smiling as were the Maitre D's assistants. The bar staff was friendly and accommodative, but NOT the bar supivisors (managers) who spoke down to the passengers. we spoke to other passengers and got the comments like the cruise was rubbish, disappointing, etc. In the last three years you have to pay for pizza, ice cream, deck games, etc. Cruises were always all inclusive except for bar, laundry, excursions, etc. Every time you turned around you had to pay, so while the fares appear to be lower, Costa makes it up by"nickel and diming" the passengers. While everyone was friendly, and smoking has been contained to designated areas, the passengers would not give others the opportunity to get out of an elevator before pausing you out of the way and pushing their way into elevators. The most exciting event was while in the North Atlantic we experienced an engine room fire that was quickly extinguished, but the passengers were milling about and groups going to the muster stations as information was not being given frequently from the bridge or cruise staff. The event awoke the whole ship about 4:30 am. Al and all I don't think I would recommend Costa or sail Costa in the future - I will cruise on other Carnival Corp's other lines aimed at the American/Canadian customer.   Read Less
1 Helpful Vote
Sail Date: March 2014
After reading all the negative reviews we were very apprehensive about stepping aboard Costa Luminosa for our 28 day trans Atlantic cruise. All I can say is you don't believe all that you read. The first issue was language as ... Read More
After reading all the negative reviews we were very apprehensive about stepping aboard Costa Luminosa for our 28 day trans Atlantic cruise. All I can say is you don't believe all that you read. The first issue was language as Australians & English as our only language ,we had no difficulty in communicating with the staff and crew ,all shows included English and shore excursion are offered in English . Next was food. We found the food in the Taurus restaurant excellent and staff went out of their way to cater for my dietary requirement , they even had a gluten free only section. Smoking is now restricted to very few areas of the ship. Another plus was that we were seated with other English speaking passengers who had the same itinerary as we did. The staff on board are so professional , friendly and helpful. Finally I want to say that was one of the most relaxing and enjoyable cruises we have been on and were sad when it was time to disembark. We have no hesitation in sailing with Costa again Read Less
Costa Luminosa Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 4.0 3.1
Entertainment 4.0 3.1
Public Rooms 3.0 3.9
Fitness Recreation 5.0 3.2
Family 5.0 3.2
Shore Excursion 2.0 3.1
Enrichment 2.0 2.6
Service 3.0 3.4
Value For Money 4.0 3.2
Rates 3.0 3.4

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