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Sail Date: March 2009
We were booked for the Taste of Health, Holistic Holiday at Sea which is a vegan/sugar free group. My husband and I are vegetarians and thought that being with this group would be a great experience. Here we were wrong. The food with this ... Read More
We were booked for the Taste of Health, Holistic Holiday at Sea which is a vegan/sugar free group. My husband and I are vegetarians and thought that being with this group would be a great experience. Here we were wrong. The food with this group was not what we had expected and there we were sadly disappointed. (they served miso soup for breakfast, seriously) Once we realized that we could order from the regular menu we were quite happy with the food. The service was great. The waiters work very hard to ensure that you are happy and are ready to entertain you. Italian night was great fun in the dining room with the staff performing during dessert. Toga night was a blast. My husband had a costume toga and I used a bedsheet which was left for us in the room with an instruction sheet. Our cabin was comfortable and always neat and clean. Our cabin steward, "Gusti" was very nice and polite. All of the crew that we encountered were polite and ready with a smile. No towel animals, but Gusti made us welcome with chocolates one night, cookies another night, etc. We had read some reviews that said the ship was not easy to get around and we didn't find that it was difficult at all. Ship maps were all over the place, including right outside our room door. Just pick where you need to go and go straight to that elevator bank from your cabin deck. The only decks that you can't go all the way through are 3 & 4. Just go up or down a deck and walk straight through. When in doubt, check the map. Going to port was always pretty simple as we didn't go during the rush. One tip is to go to the Rex Theater where they sell bottle water to take ashore for $2.00. We also grabbed some fruit from the buffet to take ashore so we wouldn't have to spend money for food. (We saw some clever ladies making sandwiches from the breads, cheeses and deli slices from the buffet before wrapping them in napkins and shoving them into their bags. Great idea, next cruise I go on I will have an insulated lunch bag packed with me for situations just like this. why pay for food ashore when you've paid for food already onboard ship) The only complaint I had about this entire cruise was being an American on a ship full of Europeans. The announcements were in 5 languages, Italian and English were usually first. It seemed as if Europeans have no concept of personal space so expect people to bump into you or just shove their way through the buffet without the slightest "excuse me". While some of the Europeans were delightful, most of them were rude, pushy and selfish. (I had this wonderful woman from Ohio, see me in distress over the rudeness and she just made life better with her kindness...thank you. You brought a smile to my face every time I saw you and I can't thank you enough) On the days at sea, get up early and find a chair in the sun. If you wait until 10am to go looking for a chair, you'll be out of luck as people go up to the sun deck and save chairs for the rest of the family. We found tons of chairs that just had a spread towel and not one person near it, but if you try to sit down, you'll get yelled at in italian by the people holding the chairs. This was frustrating and made us VERY thankful to have our private balcony to enjoy the sun and surf and relax. Just a note about the balcony doors. Our balcony door didn't seem to close securely unless you slammed it and locked it. Sometimes this made the wind whistle through the door, which can hinder sleeping. (I wear earplugs anyway, so I wasn't bothered in the least) Overall, having the balcony was worth a little whistle every now and then. Overall we had a great time. The ports were wonderful and we had a lovely anniversary cruise. Read Less
Sail Date: November 2010
Our family had wanted to do something special - The Holy Land Cruise was just the thing. We loved the itinerary of this cruise, with the sale price by Costa, it was too good to pass up. 1. EMBARKATION: We embarked in Civitavecchia ... Read More
Our family had wanted to do something special - The Holy Land Cruise was just the thing. We loved the itinerary of this cruise, with the sale price by Costa, it was too good to pass up. 1. EMBARKATION: We embarked in Civitavecchia in what seemed to be a warehouse on the pier. It took a bit of time, though not unreasonable. We were then directed to the ship and up the gangplank into the ship and directed to the elevator along with everyone else boarding, nobody bothered to check to see where our cabin was. So we had to figure out for ourselves that we needed to go back down the elevator to get to our lower level cabin by looking at the ships map. 2. ROOM: The room was very nice and larger than most ships we have been on. We were quite pleased with our accommodations. We had a nice sized window, a couch you could actually sit on an additional chair with room around the bed, storage was plentiful (there were additional drawers under the couch. 3. STEWARD: Throughout the cruise our Cabin Steward gave us excellent service. Our room was made as soon as we would walk out the door. He was friendly, helpful, informational and spoke English well. In fact most of the cabin stewards had a warm smile and would readily answer questions or direct you where you needed to be. 4. DINING: The dining room was another story. We have traveled and stayed in Italy and Europe at different times. We KNOW Italian dining or European style. Costa just does not LIVE UP to this. The food was not tasty. Many people on board were also unhappy with the meals. We had the late dining - food was served cold, over cooked, undercooked (risotto is not suppose to be crunchy) It seemed the brown sauce was the same on different meats. The exception would be seafood- we did have some good fish dishes. Dining service was not good. Our waiter rarely got the order correct. Twice we were not served our main course. I truly believe they are quite short staffed in the kitchen and dining room. 5. BUFFET: The buffet was basically the same meal each and every day. There would be a theme dish of some kind IF you were there at the right time and a few additional salads, etc. Breakfast was exactly the same each day. Plenty of bland food. Boring after a week. The pastry's were very good - but the same choice of 5/6 every day. Coffee, hot water for Tea and Ice & water are there all day. Juice only in the a.m. 6. PAY FOR FOODS; The Blue Moon restaurant (20 euro) had excellent service. They go all out to serve you and wait on you. The food was good. Unfortunately they have the same menu each night. Few Surprises. HAVE the icecream - it is made at your table! it is quite good. Chocolate Bar - a selection of drinks, coffees, desserts and truffles. Tasty - but the costs add up after 11 days. Ice Cream cart - hard to find it up on deck 9 back of the pool area. It is only there in the evening - but serves a nice sundae. 7. ONBOARD: There is really not much to do. I believe the waterslide was opened only twice for a minimal time, though our weather was very nice. The water aerobic class was available a few times. Dance classes were up on deck near the pool - a little cramped (would have been really nice in the ballroom). The Theater shows were ok. The lounge shows were very nice. A good selection of musicians was good. Unfortunately we kept missing the music. The schedule posted daily was often wrong. We had the late seating for dinner and would like to have listened to music at a lounge for a couple of hours but it really did not start up until 8:00 or 8:30. Every announcement was made in several languages. We had an English speaking hostess. All of our tours had English guides. Disembarkation was a NIGHTMARE let me repeat NIGHTMARE . This was the Port of Civitavecchia problem. We nearly missed our noon flight (there were 10 of us) I cannot believe that this port was so completely disorganized and unprepared for the passengers getting of the ship. KATAKOLON; Interesting little fishing village. Lots of shops. If you choose to forgo the ship excursion, you can take a train to Olympia for 5 euro rt., it is a bit of a walk to the ruins - you may find a cab up there to take you. A bus at the edge of the port will take you to the ruins for 10 euro. The cabs were quite a bit more -- check out car rentals, there were plenty from 35 to 40 euro. PIREAUS; ATHENS; We walked to the light rail from the port (abt. 15 min) It takes you right to the bottom of the ruins. A bit of a walk up the hill gets you to the Parthenon, Mars Hill, etc. A city bus will take you all the way up to the entrance. The entrance fee was 12 euro. Near the rail station is a market area with shops and coffee stands and cute bistros. Walk around and enjoy the atmosphere. IZMIR: We had a private tour company take us to Ephesus. Very worth the trip. The ruins there are magnificent. Those on The ships excursions were equally pleased. Others went to the Bazaar near the port - it is quite a walk, so you may want a cab. Taxi's will also take you on a city tour and out Ephesus. ASHDOD: We took the excursion to Jerusalem, and saw several museums, and the wailing wall, etc. Not near enough time at this stop! CAIRO: There must have been 100 buses in the caravan. We went to Pyramids, Sphinx, lunch on river cruise, citadel & Mosque. Would not do that again - the lunch cruise was a laugh though the food was quite good. Should have gone to the Pyramids, Sphinx & Egypt museum where King Tut exhibition is. All the tours included a Papyrus institute visit - just very expensive souvenirs (disappointing). Take care at the pyramids - a 'free camel' ride will cost about $10 to get off. There are plenty of sellers there and you can find some inexpensive little gift items, if you are careful. There are some nice little gifts to be found at the Port of Alexandria if you have enough time after the very long day. 3/4 hours to the Pyramids, terrible traffic between each "site" then another 3/4/hours back to ship. Read Less
Sail Date: March 2011
This was our first cruise and we couldn't have been happier. We love visiting Europe and this cruise definitely had a European flair. Getting on the ship was very quick and easy and our luggage was delivered to our room later that ... Read More
This was our first cruise and we couldn't have been happier. We love visiting Europe and this cruise definitely had a European flair. Getting on the ship was very quick and easy and our luggage was delivered to our room later that evening. We had a interior cabin and it was bigger than I thought it would be. There were 3 closets with plenty of room for our clothes as well as night stands and a desk. Our empty luggage easily stored under the bed. The room had a 220 and a 110 outlet in it. I brought a power strip that made charging our cameras and electronics at night easy. Our cabin steward was very attentive. She made up the room each morning and turned down the bed each evening. Our cabin was on deck one and was very quiet. The TV had 2 English speaking channels (BBC and NBC Action) as well as channels with information about the next port of call and the web-cam of the front and back of the ship. There are also channels in French, Italian, German and Spanish. Since I speak French and am learning Italian I enjoyed watching some of those stations too.We had the first dinner seating at 6:30pm each night. Second seating was at 9pm. Every dinner had a lot of food to choose from. Appetizers, salad, soup, pasta course, main course, cheese course, and dessert. If you didn't find a main course on the menu you wanted, you had the option of ordering standard items that were always available for the main course (Salmon, Spaghetti, Chicken, etc). There were vegetarian options marked. You could order as many items from the menu as you wanted. Two appetizers - no problem; three desserts - no problem. The often had "no sugar added" desserts that were an option - all very good. They also often offered fresh fruit in the dessert section. I always enjoyed my meals and the variety of options that were offered. One night the grilled tuna was dry but with so many other courses I didn't let that spoil my meal. If someone at the table didn't like what they got - a quick mention to the waiter and he would bring something else. The waiter always had a smile and the highest level of service I've seen anywhere. He was from Bali and spoke perfect English.For breakfast we always ate at the buffet. There were omelet stations where omelets or fried eggs could be made to order. In the buffet line there was cheese, meats, hard boiled eggs, oatmeal, cereal, scrambled eggs, sausage, bacon, french toast, pancakes, waffles, fruit, rolls, toast and more. To drink there was coffee, tea, hot chocolate, milk, juice and water. Breakfast could also be taken in the dining room.Lunch could be taken in the dining room or at the buffet. The buffet offered grilled chicken, hamburgers, hot dogs, salad, pizza, fruit, pasta stations, breads and more. They often had a midnight surprise dessert or a special activity with a buffet. The fruit included bananas, pears, watermelon, honeydew melon, cantaloupe, mango, apples, oranges, pineapple. One night they had peaches flambeE with ice cream.Each evening there was a show in the theater. This included a magician, ventriloquist, juggler, acrobatics, singers and dancers. Some shows were better than others but all were entertaining. Pietro has a marvelous voice and since we missed his show in the theater we made it a point to hear him sing in the Piano Bar where he performed each night. We also enjoyed the violin player and the trio in the Wein Wein bar. There was music for dancing in other areas too.There were activities during the day that kept us entertained. My wife attended a culinary demonstration. I attended 4 - 30 minute beginning Italian classes held during the cruise. They had dance lessons, bingo, Jacuzzis, pools, receptions for Rotarians/Lions/Kiwanis, and more. We used the jacuzzi that was on the top of the ship - even though the weather was a bit chilly. We also used one of the four jacuzzis on deck nine near the pools. Since this was early spring they kept the glass ceilings over the pool areas closed.I worked out in the gym on a stationary bike most mornings. The bike had an individual TV that could be listened to with your own headphones. Most of the equipment looked out at the sea. Relaxing site early in the morning. They also had treadmills and weight machines available. The gym was generally open from 7am to 8pm - sometimes 10pm. Some days we had to meet for our excursion by 7:45 so I only had time for a quick workout in the morning before showering and going to the excursion. My wife walked in the early morning on the top of the ship. There is a short "track" where you can walk an oval path around the smoke stack.The crew was always very polite and always greeted you with a hello, how are you today? Getting on and off the ship was efficient. You always passed through metal detectors and bags through x-ray machines but this went quickly.There were people on the ship from many countries. I met people from France, Italy, Switzerland, Germany, Norway, Ireland, Australia and the USA. I even made friends with two Italian couples and we plan to stay in touch. The crew are recruited and trained in different areas of the world. There was a session where they gave an overview of the ship. They explained that cabin stewards are often recruited and trained in the Philippines. Many of the culinary staff were from Indonesia and India. The security crew were generally from India. The officers school was in Italy. I was constantly amazed at how well they did working with so many different languages. The entertainment, announcements, signs, etc were done in many languages. There was an English host who had regular hours if we ever needed to talk to a native English speaker from Costa. Our menu was always in English and our daily bulletin was in English. Of course the passengers who spoke other languages received their bulletins and menus in their own languages. Most of the entertainment/bars were on deck 5. There were members of our group with cabins on deck 6 who heard the music quite loudly through the floor / walls until early in the morning. You might want to avoid deck 6 if you want a quieter cabin.Overall we loved the itinerary. Savona, Olympia, Jerusalem, Galilee, Izmir/Ephesus, Athens and Rome were all wonderful. This was a great experience for our first cruise. Read Less
Sail Date: June 2011
I was with a family group of 25 on this cruise, so interacting with and meeting others was not a priority. If I had been alone, however, the predominantly foreign crowd and lack of English announcements and activities would not have been ... Read More
I was with a family group of 25 on this cruise, so interacting with and meeting others was not a priority. If I had been alone, however, the predominantly foreign crowd and lack of English announcements and activities would not have been conducive to socializing.The stateroom was very nice, and I liked the layout of the ship. I'm not big on activities, and with early and late happy hours, when not on excursions or eating, a lot of my time was spent in the bar. The happy hour is 2 for price of 1, but they must be identical drinks. OK, so I'll drink some more. Wine and soda/water packages kept the price down at meals. The dining room was very nice, with elaborate multicourse meals. The ingredients are put on board at the beginning of a cruise, and I would have preferred simple, fresh foods. The pizza at the bar is good late at night, and I never went to the midnight buffet (except on a tour). I went on all the official Costa sponsored land excursions, as I figured they are guaranteed to get back to the boat on time. Every tour was excellent, with good busses and guides.My main gripe was the poor air conditioning. When the dining room doors open and hundreds of bodies pour in, the temperature rises 20 degrees and the AC can't keep up. The mediterranean is hot and humid in the summer, and it was uncomfortable most of the time on board. The heavy cigarette smoke doesn't help either.For a follow-up cruise I would be inclined to look toward a cruise line that is geared to Americans, as I believe the AC would be up to snuff and smoking would be curtailed. Read Less
Sail Date: September 2011
In September/October 2011, Costa LUMINOSA is sailing on a pretty new route: 10 days/9 nights from Savona to Malaga, Casablanca, Cadiz, Lisboa, Valencia, Barcellona, and back to Savona. Everywhere there was sufficient time for the ... Read More
In September/October 2011, Costa LUMINOSA is sailing on a pretty new route: 10 days/9 nights from Savona to Malaga, Casablanca, Cadiz, Lisboa, Valencia, Barcellona, and back to Savona. Everywhere there was sufficient time for the land-excursions (which we did individually); only in Barcellona a few hours more would have been appreciated. Fantastic weather (26° up to 33°), very calm sea and ocean. We already knew Costa DELIZIOSA, and this one is just the twin-sister. Beautiful ship. Plenty of space on the various decks for sunbathing. Food was good but not extraordinary. It seems that COSTA has started a cost-saving programme (at least on this ship). An insufficient number of waiters was attending the seated lunch and dinner guests (75' for lunch and 120' for dinner is too long). The majority of the waiters were inexperienced and spoke hardly any English or Italian. Since I have already booked 2 cruises with COSTA in 2012, I hope very much that the outlined quality deficiency is just an exception, and is not about to become the rule with COSTA. Otherwise we can recommend this ship and this cruise to everybody. Since we paid in EURO (and not in Swiss Francs) the cruise cost turned out to be reasonable. A last word on the buffet (for lunch): very poor, bad quality, a real "factory canteen". Read Less
1 Helpful Vote
Sail Date: April 2013
Note: this review was originally written in response to a query from a dance group sailing on Costa Luminosa, with comparisons to other ships we have sailed on. The photos referenced are not included. From the deck plans, the Deliziosa ... Read More
Note: this review was originally written in response to a query from a dance group sailing on Costa Luminosa, with comparisons to other ships we have sailed on. The photos referenced are not included. From the deck plans, the Deliziosa and Luminosa should be very simlar. The Atlantica/Mediterranea have same basic design, but the Fincantieri builds (which include Queen Victoria and Queen Elizabeth) have some important internal changes. Three dance floors have been deleted. The theatre, formerly decks 2-4, has been dropped one deck, to decks 1-3. The deck 1 lounge has been deleted, which is a serious concern for a group like Stardust. Restaurant now has a Samsara open seating dining area, where the disco used to be. The disco is now decks 2-3. Dance floor deck 2 aft in front of the restaurant has been deleted (although there's a tiled area that can be used), bar area deck 3 aft reduced. Lobby dance floor deleted, replaced by big hood ornament. You'll know what I mean when you see it. There was still a piano player, playing some decent music. Restaurant seems to have a better layout, with enough room for waiters to move between tables. Menu was Costa standard, I always found something I liked and never went hungry, but you do have to watch opening times. There was a buffet some evenings. Excite Piano Bar- Deck 3 bar midships (Florian on Atlantica). It does have a piano but is a regular lounge, capacity about 150. The dance floor is roughly semi-circular, 19' radius from stage. Rectangular area about 22' x 10', total area about double. The area is fully enclosed and non-smoking. There was a very good keyboard/singer duo, plus a violin duo. Sharazad disco floor is 3' plexiglass panels, oval about 20' x 30'. DANGEROUS- raised 6" Mirabilis lounge- Has a strong family resemblance to the Fortuna. The staircase is moved to the side, giving a more open feel. The dance floor has pillars, about 16' x 40' between pillars, 30' x 50' overall. The furniture does not crowd the floor as much as it appears on the Luminosa photo, you can dodge around the pillars quite easily. There was a 5-piece group plus a duo, both were very accommodating. Cafeteria Sugar is actually the chocolate bar. Stardust will probably use the deck 9 TV screen area for their private parties. I don't have a picture, I think the publicity photo is pretty accurate. Smoking- There were at most 20 hard-core smokers, with maybe 200 casual ones. I never saw more people smoking at once than would fit into the cigar lounge. Smoking seems to be mostly banned in Western Europe now and a lot of people were shunning the smoking areas. The big problem was far too much space was designated as smoking area, far more than actually needed. Read Less
1 Helpful Vote
Sail Date: November 2013
We were on the ship during the dreadful storm in the Philippines, and as a large proportion of the crew were Philippino it was very difficult for them. There is not high enough praise for all the staff on the ship, they were fabulous. The ... Read More
We were on the ship during the dreadful storm in the Philippines, and as a large proportion of the crew were Philippino it was very difficult for them. There is not high enough praise for all the staff on the ship, they were fabulous. The service was wonderful,nothing was ever too much trouble, and even when things were very difficult they were marvellous. They work over 13 hours a day and go home rarely and are astonishing people in their kindness and helpfulness. I became ill on the last part of the voyage and this ship is the place to be ill at sea, They were concerned, careful of me and very kind indeed. Thank you Dottore and Beatrice for your time and attention, and also to the nurse in charge, you were all very good friends to me. The chapel is lovely and as we were on pilgrimage to the Holy Land we really appreciated having both a beautiful spiritual space and new Canadian Philippino friends to share it with. They were lovely people who squished up on small benches, shared their teachings, Father Joe and their service sheets and we became a group of travellers on the road together. Our cabin was small but comfortable, the shower was not particularly luxurious, but ok. I was disappointed that the balcony was noisy and needed attention, keeping us awake at night, but it was lovely to have one even though the clouded glass did not allow a good view of the sea when we were sitting down, clear glass would have been much better. All our large group were grateful to have a table together on early sitting, especially as we had a very old and disabled lady with us who wouldn't have been able to wait until late for her dinner. The maitre d' was lovely to help us out over this. Everyone enjoyed the 'all in one' drinks package and it was amazing value. We also enjoyed the table tennis and swimming and the ability to have a cigar in the evening without going on deck. So positive I hear you say. Well yes. What didn't we enjoy? The entertainment. We tried it for 3 nights and it was terrible - too loud, to amateurish, too weird altogether. The theatre itself is lovely but they really do need to bite the bullet and employ much better acts, which will mean finding English/American entertainers and not regional German/Italian poor quality acts. The piano bars are too loud and sometimes it is good just to be able,to sit and talk and not be blasted constantly with loud music played not very well. Turn if off in the breaks! The lack of enrichment activities and those that happened were badly planned, involving terrible shouting, blaring music, all being held in the same place on the top deck. We tried a bit of arts and crafts that would have been too easy for junior school children and wouldn't have minded but couldn't stay as the noise was unbelievable with awful shouting the music too loud for anyone to bear. The food. Unbelievably bad. Please change the head chef immediately Costa. Many nights there was very little I wanted to eat on the menu. One day burgers and chips appeared at lunchtime and everyone cheered to have something good to eat. It never came again. The fruit was constant melons sometimes there were tiny portions of cake, the salads were always the same, lettuce and tomato and really Eggs Benedict is not a poached egg on stale toast covered with cheese sauce and bits of cold tomato. It was inedible. It was much worse than a ferry. Even the 'Italian' food was dreadful. I can say this now as at the time the thought of those poor people in the Philippines made any moaning about food so inappropriate that we just ate to stave off hunger. This Will Not Do. The dinners were also shockingly bad and we sighed and drank more wine, also on the all in one package, hooray. The puddings fit only for the nursery in their dreadful sweetness and the fruit salad? You guessed it - melons all over again. There were very few English speakers aboard, and we think we were the only people from England at all. The Italians we encountered on board were extremely rude, unfriendly and wit only one exception amazingly dreadful towards someone in a wheelchair. (Hello Stella Maris's mum and dad!) At one time we were getting on board very wet, along with a young couple with very small children in a pram and the rush for the lifts was terrible, leaving the children and the very old lady sitting very cold and wet for a long time. Not one person stood back and showed concern. I was amazed and saddened. We tried smiling at them, trying to chat in the lifts and public places, making way - by the way never do this they only took advantage, rushing past without a thank you or a smile. Astonishing. People kept places in the buffet by using towels and coats, sometimes saving a table which would seat six for only two or three people, and being aggressive on a number of occasions when we tried to sit down in half used tables,. Waiting in the buffet was hopeless, people just marched up to the front and picked their food, ignoring everyone waiting to be served behind them.The Germans we met, who also saved places living up to their stereotype, surprised us by speaking very little English and were also not friendly or easy to talk to. We were glad to be in a group as if we had gone as a couple we would not have enjoyed ourselves at all. There was a large Korean contingent, also from Canada, who were beautifully dressed in national costume on Gala nights. Hello Yudi and Kim, hope you arrived home safely! Hardly anyone else made an effort and the men in our party were glad they had not packed a tux, thanks to reading other reviews, and a lot of men didn't even bother wearing a suit. However, change the food and the entertainment Costa and we may come again. We know there is nothing you can do about the culture, well maybe you could serve weaker coffee to calm down the impatience! We did miss P and O and the civilised lifestyle, but loved the all in one package! We loved the staff A Lot, without exception. Than k you Danny for telling us about the Canadian Philippinos and Father Joe, they made our trip a beautiful thing, and the rudeness easier to bear.   Read Less
Sail Date: July 2015
Costa Mediterranea 17th to 24th July 2015 Arrived in cruise terminal with several hundred other guests , embarkation was supposed to start at 1400 hrs a numbers system operated deck 1 was called first you were only handing over a ... Read More
Costa Mediterranea 17th to 24th July 2015 Arrived in cruise terminal with several hundred other guests , embarkation was supposed to start at 1400 hrs a numbers system operated deck 1 was called first you were only handing over a medical declaration form and another form it would take about 10 minutes for each group to go through, in theory if you were on deck nine you could wait 90 minutes ,we successfully dodged the ships photographers before going through first security check ,on boarding the ship your photo was taken for your ship board pass ( in our cabin when arrived). We decided to explore the ship beautifully decorated throughout clean ship, interactive screens with information in various languages , also terminals to register your visa /debit/Mastercard card to pay your account, you can deposit cash at reception for expenditures . We knew from past cruising holidays the All inclusive (Costa) drinks package was good value. Entertainment was very good in a modern theatre and well attended throughout the cruise. Catering for guest's (always check the ships dairy time table) Psychology has been used in the set-up with meals service ( Perla del Lago Resturant) starting with continental breakfast , lunch hot /cold food speciality of the day always had a long line, you are not supplied with a tray to carry your self service meal and cutlery, by the end of the afternoon only one food station is open for finger bite snacks closing at 1830hrs In my opinion the food in the Self service was high volume poor quality with macaroni by the slice . If you like a cup of tea or coffee after 1030 hrs. you’ve had it, next time is 1530 – 1830 hrs, (you can pay for a pot of tea at the bar). It is more less compulsory for you to attend dinner in Degli Argentieri Restaurant (2 sittings each evening) were allocated second sitting @ 2115 hrs (we could not change the time) eating our dinner at 2315hrs just far to late for me, food was similar to the self service restaurant ( all prepared in the main galley) the other option is to dine in a speciality restaurant (paid service) or book a pizza meal you pay 4 Euros per person , Gala dinner evening some members had commented that photographing of guest's was compulsory we found if you waited them out all the officer's had drifted away. International cooked breakfast Degli Argentieri restaurant Watch out they keep changing the start finish times and the only thing edible was scramble eggs the rest of breakfast was over/under cooked , you ask for toast and a pot of tea. We paid for the tour Secrets of the Costa Mediterranea , ( life in crew area) observed staff cleaning the galley working in the laundry /bakery NO visit to the bridge or Engine room, at end of the tour finger bite sandwiches provided with soft drink or wine and our tour guides were gone , No customer feed back there , ( tour was a waste of money) .We were disappointed with the standard /quality of food, we asked for Hotel charges waver form (12 Euro per person a day) to be told we paid & accepted company conditions The ship is run for the benefit of Managers/ Chefs and maximum profit, well the guests they provide the money ! NEVER AGAIN WILL I PAY FOR A TRIP ON THIS BOAT . Read Less
90 Helpful Votes
Sail Date: December 2015
Hi all, I would really like to share with you guys my cruise experience with Costa Cruise (Victoria). I went on 3 Dec 2015 with my family, cruising to destinations such as Penang and Phuket. (Malaysia, Thailand) Service: I felt ... Read More
Hi all, I would really like to share with you guys my cruise experience with Costa Cruise (Victoria). I went on 3 Dec 2015 with my family, cruising to destinations such as Penang and Phuket. (Malaysia, Thailand) Service: I felt very welcomed when I first entered the ship. All the staffs, officers and captains were there to welcome us. The staffs then led us to our room (Deck 4,Nabucco). As for room service, the staffs were excellent and skillful in their job; they tidied our room when we were out for breakfast & dinner and spent the fastest time to complete their job to make sure that the room is neat and tidy before we come back. The guest service was very helpful for us, as my grandparent's room' air conditioning was faulty, I called the guest service to send men to repair, and immediately the workers were here to fix it as fast as possible. Staffs were polite towards everyone and helpful to guide us and help us throughout the cruise journey. Dining: We all know that the origin of Costa Cruises is Italy. So maybe you guys will be wondering: Would the cuisine be Italian? My answer is no, there are all varieties of cuisine such as Chinese and Malay. For my case, I am a 13 year old Chinese boy (Singaporean) and I was worrying about the food, will it be close to Chinese food? But when I got on board the ship, it was quite a shock to me that it wasn't all Italy food, but International cuisine. The bolero buffet (Deck 11, Rigoletto) serves rice, fruits, pasta for sure and other international delicacies. Tip 1: Try not to go to the A La Carte restaurant at Deck 5, Boheme (Fantasia & Sinfonia) because the dishes are all the same as the Buffet on Deck 11, so might as well go to Deck 11 with unlimited servings. Tip 2: If you do visit the Bolero Buffet on Deck 11, you would notice that there are 4 sections divided throughout the restaurant (International/Halal/Vegetarian). But there are actually more dishes avaliable at the end of deck 11. So don't miss the chance! Cabin: The cabin is spacious and neat. The room service is twice a day in order to keep the room tidy. The staffs who help you to make up your room will often use napkins/towels to form animals/plants. The air conditioning's temperature can be manually controlled. The overall rating for the cabin is excellent however, the design is a little weird. The window is located above the beds, so in order to view the scenery, you might have to climb up. *Note: The room card is in your room* Embarkation: Singapore I was thinking that it would take very long for us to board the ship because I have read other reviews from other users that we were given a pass/queue number and had to wait for a long period of time, just like my Star Cruise, Gemini experience last year. To my surprise, after siting at the waiting area of 10mins, we could check in and board the ship already. Tip 1: Try to board the ship as early as possible to prevent "human jam" Embarkation: Phuket The ship travelled 2 days to reach this destination. The ship will anchor at the "mini port" at the entrance of Phuket. Therefore, to get on shore, there will be boats to ferry us to Patong Beach. Patong Beach is a place for relaxation for everyone, they have many activities along the beach such as water skiing, rides on speed boat. For my family, we went with the shroe excursion that costa: Highlights of Phuket and Island Safari. Island Safari is similar to Singapore Zoo, there were performances by Monkeys and Elephant. We even had a chance to ride on elephant, it was an enjoyable moment riding the elephant with my Dad. We also went to the famous temple in Phuket, Wat Chalong. Afterwards, we visited the first cashew nut factory in Phuket. We bought many dried fruits/nuts there and we went back to the ship. Our tour guide, Pao, he's an awesome person, he took care of my grandparents throughout the journey, sharing his life experience on the bus, chatting with us went we were bored. *Note: There are more choice of excursions* Embarkation: Penang After leaving Phuket, we headed for Penang. This time, my Dad did not book any shore excursion because my grandparents were not feeling well. So it was a Sunday, my family was walking along the streets, and happened to see many people at the street market nearby the port. It is on every sunday and the shop owners offer a reasonable price for their merchandise. It was quite troublesome before we had to walk one big round around the port to get out of the port. I suggest everyone to download the offline map of Penang in Google Maps. *Note: There are shore excursion available too* Tip 1: There will be taxi drivers outside the port waiting for you. Embarkation: Singapore (End) The had to wait till 3pm to disembark the ship although the ship reached Singapore at 2pm. There will be a colour tag for you to tag on your luggage and the colour will decide the time of disembarking. At 10am, we were requested to leave our room already. This is something I don't really like, there's still 4 hours to reach Singapore, and yet we have to leave our room so early. I had nowhere to rest but under the hot sun at deck 11, beside the pool. Entertainment: There are lots of entertainment on the ship, like Casino, Mini Arcade, Festival theatre for performances, the main hall of the ship for party and Deck 11, Pools. The Casino is only available for certain ages however the arcade is for all. Performances were held in the Festival Theatre such as "Angiolino&Janette La Fracci in Surreal Circus Comedy" and "Michael Jackson Tribute Show". The parties like "The Carnival of Venice Party" and many more are held at Deck 5. There are 4 pools of jacuzzi and 2 rather deep swimming pools. **Note: THE WATER OF THE SWIMMING POOLS IS SALTY** In a nut shell, I feel that Costa Victoria is worth the money and very suitable for family. There will be many activities for you to participate on board and board games/ balls (e.g. Basketball)/rackets (Table Tennis) can be rented by deposit. ***PLEASE DO NOTE THAT ALL MONEY SHOULD BE PAID IN US CURRENCY*** Tip: Register your credit card upon boarding the ship because at the end if the journey, you will be paying a service charge of US$48, because if you don't register your credit card, on the last day, you will have to pay US$48 and requested to queue up. I hope you like my review of Costa Victoria. Do ask me anything regarding the ship and I will try to answer it. Do share your experience with me! Read Less
2 Helpful Votes
Sail Date: January 2016
We booked this cruise because of its destinations and reasonable price. Having been on Costa before on several occasions, we were aware of the potential problem with few english speaking passengers but this did not detract from our ... Read More
We booked this cruise because of its destinations and reasonable price. Having been on Costa before on several occasions, we were aware of the potential problem with few english speaking passengers but this did not detract from our enjoyment. We travelled as a group of 8 younger pensioners into dancing and activities, all of which were excellent. Even the six days at sea from Tenerife to Buzios in Brazil were busy, dance classes, Stretch classes and the entertainment team were excellent. The decor of the entire ship was top class and the cabin, [an outside one for the first time] was well worth the extra. The buffet area was often a bit too hectic for us and we ate in the restaurant on most occasions. The food was certainly not as described by some reviewers and the menu changed constantly. We were more than happy with the quality and the service. We found that the shore excursions were way overpriced as is every cruise ship we have ever been on. Being fairly resourceful people, we just get outside the docking area and find a mini bus or similar and negotiate with the driver a price for where we wish to go. Invariably, the price is around one third of the book on board price. All in all an excellent cruise at a good price which is apparently going in reverse in March/April. Look for a deal!!! Read Less
12 Helpful Votes
Sail Date: January 2016
We start our cruise from Dubai. I called before it and checked when embarkation starts to Costa hot line. They confirmed at 8 om so we stayed in our hotel and arrived 7.30 pa. No lines, very quickly registration and we got our cabin ... Read More
We start our cruise from Dubai. I called before it and checked when embarkation starts to Costa hot line. They confirmed at 8 om so we stayed in our hotel and arrived 7.30 pa. No lines, very quickly registration and we got our cabin immediately. I was surprised as before with MSC or Royal Caribbean we had to wait for a while. Cabin not big but very comfortable and well organised. So we 2 adult and kid with 3 big languages felt of. I expected all bad from Costa as I read lots of negative reviews, and choose that cruise only of ports of call. And I was surprised in good way. Very good food at 11 deck restaurant. Very good bar service there. We went few times to 5 deck resturant but i was disappointed - too many time to wait dinner some days took near 3 hours. So we stopped to go there and visited only 11 floor. Food was same but more variety, better service and smiling su- chef Edgar always recommend what is better to try. Our kid is very bad in eating - there he ate all without any problem. Yes you can not have coffee or tea at lunch or dinner, but it's not very useful in the evening and was avaliable 4- 5 p. All staff was very friendly, smiling, saying hello and bye. Ready to help. Even busy managers played with my son and you feel like big friendly family all around. Quality of drinks very good, we ordered some cocktails sometime in the evening. We're served very quickly. Thank you Jose ))) I took cappuccino ever morning at pool bar - when it opened, and it was delicious - love illy. Thank you bar staff - still remember sun raise ))) I like animation team. Every morning - gymnastic, games, tournaments. We participated in most of activities and have great fun. Shows were good. Not the best I see, but not bad. Some of them are very nice. Even my son participate in one with muppets. Till today he is reminding that and laughing. Few times we went to disco and dance. But they were just few people there, so not too funny. Very clean everywhere. I made gymnastic very early and see how pool boys clean all. Same in the cabin, and all over the ship. Good music in bars. Only dancers from Grand bar were not very friendly, like doing hard boring job (only one minuse). And main- we have late flight in the evening and they let us stay!!!! Till 11.30 p.m. and that is great. As be very hard to stay so long in airport. And lots of people departure late. So main- I was ready for average cruise according review I read. But it was amazing. Friendly staff, good service, tasty food, fun animation team, not bad shows. Good music, bars and restaurant. It was amazing cruise, with very interesting ports of call. And I will try with Costa other cruises. Read Less
2 Helpful Votes
Sail Date: May 2016
I was part of a larger group, booked via Globetrotter so I really did travel with Costa by my own choise. (Aktiespararna, where I´m a member, had a 50 year anniversary cruise.) • The cabin was really excellent, spacious and fresh. ... Read More
I was part of a larger group, booked via Globetrotter so I really did travel with Costa by my own choise. (Aktiespararna, where I´m a member, had a 50 year anniversary cruise.) • The cabin was really excellent, spacious and fresh. Very few disturbing sounds. • The theatre, where we had two days of education, was poorly equipped; the resolution on the screen was terrible and it was impossible to read. • The service in Taurus was excellent but the food was not; we had two really nice dinners, and five average ones, which I found disappointing. • The breakfast buffé at Taurus was excellent but I was not happy with the fact that I could not have breakfast after 9,00. • I did found it disturbing to have a feeling of being thrown out from the restaurant. • The buffé restaurant Andromeda, was a bit chaotic and not so nice. • I was satisfied whit the offer of your drinking package ”Pio Gusto”. Good value! • The ship was nice with many really nice areas to sit down, read and have a drink. • The crew who where engaged with the excursions was not very service minded, and spoke a poor english. Read Less
6 Helpful Votes
Sail Date: June 2016
I was part of the group Croisière Chantante (7 cruises with other cruise-lines) who chose Costa because they proposed a cruise from Marseille to Tanger, Casablanca (2 days), Cadiz, Lisbonne, Valencia, Savona, Marseille. ... Read More
I was part of the group Croisière Chantante (7 cruises with other cruise-lines) who chose Costa because they proposed a cruise from Marseille to Tanger, Casablanca (2 days), Cadiz, Lisbonne, Valencia, Savona, Marseille. Dissatisfaction:- 1:- Ports of call changed:- Casablanca (only1 day); add Civitavecchia instead ! :- Valencia to Alicante :- Alicante to Valencia (last minute change on the way to Alicante due to bad weather at Alicante !!! (no wind, clear blue sky, sea as calm as a mill-pond). Quite a number of passengers did embark at Valencia however!! 2:- Ship; Decoration- kitsch more towards hideous! 3:- Dining; 'Hot' food never more than tepid whether in the dining room or the self service. Why should a notice announcing that meats should be well cooked in order to avoid bacteria and infection mean that they finish up tough enough to sole shoes? Breakfast mediocre to say the least. When there was some bacon (soggy and cold), the accompanying fried egg had to be ordered from a waiter (arriving 8 to 10 minutes later!!) The short afternoon tea break became non-existant in the port of Savona. When asked why, the reply was because this is Savona!!! That they had run out of tea, water, or whatever is a reason (though a badly managed one) but because this is Savona is not a reason! Only on insisting, and to the pleasure of many - tea suddenly became available on deck 9. It seems that embarking new unsuspecting passengers is more important than satisfying those who have already paid the excessive prices for water and drinks and are nearing the end of their cruise. 4:- Entertainment; Music inside or out, even in the theatre played at a deafening, resonating volume. The ship boasts of having 4 swimming pools. More honesty would be to call them water baths! On the only 'quiet' deck of the ship, the lounger-chairs were stacked and tied together ready for the night by early afternoon, too bad if a passenger fancied a quiet time in the sun! 5:- Shore excursions; Civitavecchia- Rome et ses trésors. With the guide's badly placed microphone not very effectif every time she turned her head, and especially in the crowds when it was difficult to keep within a short distance of her, the audio set was more of a nuisance than informative. The guide would also have been more appreciated had she collected our entrance tickets to the Vatican during our lunch break, rather than us having to waste visiting time standing around in the entrance room. I WOULD MOST DEFINITELY NEVER RECOMMEND A COSTA CRUISE TO ANYONE. Read Less
1 Helpful Vote
Sail Date: July 2016
We chose this cruise because due to the location we knew it would be cool weather wise.This was correct..nice and cool.Itenerary was Stockholm/Helsinki/St Petersburg/Talinn/Stockholm.Absolutely loved all the ports except St Peterburg.Would ... Read More
We chose this cruise because due to the location we knew it would be cool weather wise.This was correct..nice and cool.Itenerary was Stockholm/Helsinki/St Petersburg/Talinn/Stockholm.Absolutely loved all the ports except St Peterburg.Would not recommend going there.And if you do my advice is if your there 2 nights as were were only sign up for one day of excusions.Many people had booked both days and wished after the first they had not.You cant get a refund if you book both.Also avoid walking tours in St Petersburg...terribly crowded in summer and street level grim and dangerous w pick pocketing.Be prepared for all the tours in St P to be extremely crowded.Your main concern will be not losing your tour guide.On this cruise the best place to shop is Talinn pricewise.We were very pleased with the Luminosa.Service was great food was good.Biggest complaint which is significant is no free wifi.Its crazy paying extra for wifi and we didnt but our trip would have been easier if we could have.Also wish they would have been better about keeping kids out of the adult pool.Other wise we were happy with our cruise. Read Less
16 Helpful Votes
Sail Date: January 2017
My mother and I (20-year-old daughter) were traveling for the first time on a cruise - but with that said we have been traveling around the world since I was born; which of course mean that we have seen and experienced quite a lot and ... Read More
My mother and I (20-year-old daughter) were traveling for the first time on a cruise - but with that said we have been traveling around the world since I was born; which of course mean that we have seen and experienced quite a lot and therefore are a bit critical about our surroundings and vacations. We are VERY shocked to see so many critical and harsh reviews here on this site. Really, it is so unexpected. Well let’s start our review on this amazing vacation! Surroundings: From the second you step in at Costa Deliziosa you immediately get goosebumps. The atmosphere is incredible! Not only are you welcomed with the most smiling, accommodating (and well dressed) crew members, but also a multitude of delicious, beautiful, and luscious environment. Everything (and everyone) had this amazing attitude and charisma – and you would not be able to keep yourself from smiling and feeling exciting. From the first second, we sat food on Costa Deliziosa, we were so thrilled and loved it instantly! They have without a doubt thought about everything, to every single detail. Every deck has it own charm and impression. From the huge globe on the main deck (deck 2), the external elevators, to the carvings, the decorations and colors – everything is created to make their guests drop their jaws. Cabin: As a middleclass cabin, we could not expect more or less. It is very cozy and it is not a place you are ashamed to call your temporary home. There is everything you need and there is always very clean and nice – without any exception. The beds might not be the softest, but it is not a metal bed! Dinning: There is a lot of different opportunities to satisfy your hunger – also if you are picky as my mother and I. You can choose for yourself where you would like to eat, there is a lot of different restaurants. There is buffet where you have a huge variety of food in morning and at lunch (deck 9), and there is the classic restaurant style where the waiter will come to the table for requests. Even though there is some restaurants you have to pay for, (unless you have some special package), there is still a lot of variety of opportunities. At dinner there is not a very big variety at the buffet – but it should still be satisfying for the most. The food (especially breakfast) is of great quality, is very viand and there is a huge variety to satisfy your hunger no matter what kind of food you like. High praise to the absolutely delicious bread and their huge variety of desserts (changes every day). The only negative thing (yes, we still have to be critical at some points, right?) ice cream should be included in the dessert standers and you should not be paying for it. Pizza should also be included in the evening (not only at lunch). The variety at the buffet should be bigger at night. Entertainment: It is differently your own fault if you are bored aboard a cruise. Deliziosa offers a lot of different entertainment all day and all night. The animation team make sure that there are games, dance and sport all day and creates some funny activities at night for the different theme nights. If you would rather relax at the pool(s) or get some tan, there a plenty of opportunities for this as well. Deck 11 is the best place for tanning, it is not as crowded, there is a lot of space and it is also a bit cooler up there. It is very important to remember a lot of different night gowns and suits – of course if you want to blend it at the different themes, if not do not worry – you are still more than welcome. The themes at our cruise were: 70’s night, 80’s night, Gala, Caribbean night, Italian night, masquerade – just to name a few.) Again, it is really your own fault if you are bored. There is so many places to see and be on at cruise. Do yourself a favor and explore it all! There is many cafés, bars, shopping, fitness, spa, and discotheque. Every night there is also some performance in the theater with the best dancers and singers ever seen. They are incredible (and very beautiful/handsome – that should be enough to make you want to go!). Such a beautiful and creative scenery that chances every night. Simply amazing! Crew members: I just read a pretty nasty review from the same time as we were on the ship – saying the crew was unfriendly. It made me really angry. The person has to be very negative and not very outgoing. I think I had to reply to a greeting thousand of times a day! Everyone was so friendly, smiling and extremely kind. Everyone had a big heart and everyone wanted to speak with us. Many of them knew us by name after the first day. From the moment, you step onto the cruise, you are greeted with the sweetest, helpful and amusing crew. I would really like to thank them all, and it is very heart breaking that I cannot remember all of the names. All the gentlemen from the animation team were the sweetest and differently made our stay even greater and for sure unforgettable. They have to be highly praised for their humor, entertainment skills and the way they always made sure that everyone had a blast. Simply genius. My mother is really not a person that likes to dance, be on a stage or like to get involved in the entertainment – but they manage to do so! And she loved it. A huge, special thanks to the gentlemen of the animation team (especially Agusto and Michéle), our so sweet and lovely cabin steward Ade, all the waiters from deck 9 (especially my dear waiter with the glasses from the Philippines and the head waiter/manager, sorry dear we cannot remember your names), the photographers, Larisa and Alvaro. In general we would love to thank ALL OF THE COSTA DELIZIOSA CREW for making our vacation so unforgettable. Every one of you should get this high praise for being so accommodating and forthcoming. There is NOT A SINGLE bad thing to put on the crew members! You have become our second family and we miss you all (and everything) so badly – which is why we already have booked a new costa cruise! Another thing that strikes me in some of the reviews is that you should not book at this company if you do not speak Italian. My mother and I are from Denmark and does not speak a word Italian. We did just fine with our English. Everyone understood us perfectly and with that said everyone might have learned Italian (it is a Italian company, so why blame them?) the crew members came from all over the world: Germany, Spain, Italian, Brazil, Mauritius, Philippines, India, Peru, Indonesia, South Africa and much more! That is many different nationalities and ALL of them speak just fine English! Ports: Fort Lauderdale (& Quality Inn & suites) If you have some spare time before or after the cruise, there is differently a lot of things to see in Fort Lauderdale. Like the Everglades and there should be a lot of shopping as well (We did not had so much time to explore it all). Miami should be even greater to explore. We had one night at Quality Inn & Suites which is a fine hotel for a night or few. The breakfast is good (not as great as the Cruise’s but there is enough variety to satisfy your hunger). Very soft beds and clean rooms. It is very close to the Port Everglades and there is a free shuffle bus to the Cruise Terminal. It is recommended if you should have a night in Fort Lauderdale before boarding the cruise. Bahamas - Nassau, Dominicans republic - Amber Cove, Jamaica - Ocho Rios, Cayman Islands - George Town, Honduras - Roaten, Mexico - Cozumel/Playa del Carmen: There is not many activities on the different islands but browse around the excursions papers in your cabin and you will get to know what there is to see, but be aware the prices is pretty expensive, and you can do it cheaper yourself (still many money you have to spend, but again, it is cheaper to do it by yourself and the taxis and tour excursions is there as soon as you go ashore). We differently recommend swimming with stingrays and visit the Dunn River Falls (very beautiful scenery!). If you have not tried to swim with dolphins, it is differently a thing to do as well! My mother and I have tried it a few years back so we did not do it again, but many recommend it! They are really sweet animals! The islands have many beautiful scenery, nature and beaches – and if you want to do shopping that is not survivors do not bother to try on the islands you visit. There is really not much to come for. If you want to do some hardcore shopping, you should differently pay a visit at Playa Del Carmen, when you come to Cozumel. There is a like never-ending shopping street and it only takes 30 minutes from Cozumel to Playa Del Carmen with boat and it is cheap. If you are traveling with some anti-shoppers, put them on the beach – it is simply amazing! And plenty of restaurants as well! We differently recommend Costa (and this route) to everyone! Keep going! Read Less
1 Helpful Vote
Sail Date: February 2017
I choose this cruise for the visit to Naples. I was disappointed with the food. too me the buffet was very blan and the dinners where not anything special. If the cooking was Italian at it´s best then I would query this. The ... Read More
I choose this cruise for the visit to Naples. I was disappointed with the food. too me the buffet was very blan and the dinners where not anything special. If the cooking was Italian at it´s best then I would query this. The organization was lacking on the cruise. The cabin was very reasonable. I thought that the decore of the Ship was very over powering and heavy making you feel very enclosed. The entertainment staff seamed to support firstly the Italians, the French ! I thought that the entertainment was very average. The tours were good. ONE WORD OF WARNING CHECK ALL THE AMOUNTS THAT WILL BE TAKEN FROM YOUR CREDIT CARD! Many mistakes were made with my account and I have not received a detailed invoice. Bcareful when booking tours and make sure that the correct ones are booked and charged I would thing again before I used Costa Cruises. Read Less
5 Helpful Votes
Sail Date: August 2017
This cruise was chosen by Altius Insurance Cyprus (my husband work in this company) as a reward. It was my first cruise, but definitely I will do it again!!! The ship was so clean, nice odor, you could smell the cleaning odors ... Read More
This cruise was chosen by Altius Insurance Cyprus (my husband work in this company) as a reward. It was my first cruise, but definitely I will do it again!!! The ship was so clean, nice odor, you could smell the cleaning odors everywhere. We had cabin 6109. The service was amazing. The man that was cleaning our cabin was so polite. The dining on the second deck was amazing. I was wondering how they could serve so tasty food to thousand people "a la carte". The waiters were amazing...so polite! What impressed me the most was the guy and the team in charge with the entertainment!! I remember his name! Louis...was everywhere...dancing...singing... presenting...amazing humor and energy! But what amazed me the most was the assistant bar manager: Pantelis Zoografos! What a personality! I am a marketer and maybe I evaluate different than other people but his eyes were everywhere, ready to offer his services, to say a joke or to say something nice! Make me wonder if this man was born for this job or maybe the job was invented for him!!! Read Less
3 Helpful Votes
Sail Date: December 2017
I am eager to write this review in order to increase this cruise rating. After my mom paid for this cruise, she did a bit of research about Costa Victoria. Mostly was awful, so we almost cancelled our cruise and let the money go instead of ... Read More
I am eager to write this review in order to increase this cruise rating. After my mom paid for this cruise, she did a bit of research about Costa Victoria. Mostly was awful, so we almost cancelled our cruise and let the money go instead of wasting our time. But it is our last trip with my brother before he went overseas, so we decided to go. And seriously, this is my first cruise and it is AWESOME! well, for me the ship was huge (although they said it's a small ship). Food was FREE (even for semi fine dining version), unlimited and great (especially for indian food), but you have to pay for other premium drinks. the timing was PERFECT (23 Dec at 22.00 until 27 Dec 14.00). I respect all of the crew members that give their best effort to serves us day and night with their best smile to ensure our best experience on cruise (THANK YOU!). The cabin design is old fashioned, but CLEAN, they clean our cabin twice a day. Endless parties and event for sure. Definitely WORTH IT for their value for money. To get this personal, I'm 22 yrs old and I came from Indonesia. Not really the best cruise for my age, but I totally recommend this cruise for FAMILY who had kids around 12 yrs old. Read Less
2 Helpful Votes
Sail Date: January 2018
Grabbed this cruise first the balcony price was great and second for the opportunity to scuba dive in some warm waters, forget it about it! The strong cold front chased us all the way down to Belize, the only spot Millie and I got to get ... Read More
Grabbed this cruise first the balcony price was great and second for the opportunity to scuba dive in some warm waters, forget it about it! The strong cold front chased us all the way down to Belize, the only spot Millie and I got to get wet at, Grand Cayman and Roatan were weathered in. By the time we got to Cozumel both of us had congested heads. Must complain about the dive operation Cozumel they kept our deposit NEVER again will we make a deposit ahead of time without refund ability. Roatan without scuba diving gave us time to visit a nature refuge with sloths, monkeys ande parrots that climb all over you, really cool place to visit while at Port. Costa Maya we took our own tour for a 2 hour drive each way to some Mayan ruins that most do not get to with large faces chiseled in stone. I like dancing for some reason the disco did not open until 12:45 no way! The first day at sea we all were informed that there was no ice cream on this cruise, the screaming was unbearable and a mandatory headcount was ordered to make sure nobody had jumped overboard. Group of formal dancers took up some to rooms perhaps this is why disco was late? Read Less
4 Helpful Votes
Sail Date: January 2018
We picked this cruise as a package leaving La Romana in the Dominican Republic a one week cruise and then a one week stay at the Be Live Canoa in La Romana. At almost every port new travellers boarding the ship, and every time a safety ... Read More
We picked this cruise as a package leaving La Romana in the Dominican Republic a one week cruise and then a one week stay at the Be Live Canoa in La Romana. At almost every port new travellers boarding the ship, and every time a safety drill onboard even as late as10:30pm at night blasting in our rooms even us who already did our drill on the first day. Food menu is basically always the same day to day. If you look for tea in the evening the hide it away, and you must ask for it. Who knows why? The state rooms are well kept, and ship is clean. We had a cabine on the second level and heard loud noises from the floor above us which were the fridge units for the dining area. At all times of the night heard shovelling noises and piling of boxes or so. Last day of cruise they offered us to sleep on the eight floor balcony room, and we did, sleped like a baby no noise. We should have complained sooner. I had my lounge chair taken away from me by an Italian tourist, him saying its an italian boat and they have sonority over us. Called security and argued for a while but he won, and me off looking for another place to sit. We watched him and his group to get off the chair but they never left. He had people relaying him to sit in my place. They can keep there ships. Never again will our group of 10 travel on any Italian ship including the Costa line. Does not compare in any way to Celebrity or Royal Caribbean which we both did years before. Read Less
Sail Date: February 2018
We chose this cruise especially for the weather in this region at this time of the year. We traveled with a group of sixteen people. Four families with children between 15 and 23 years old.The procedure for boarding and disembarking was ... Read More
We chose this cruise especially for the weather in this region at this time of the year. We traveled with a group of sixteen people. Four families with children between 15 and 23 years old.The procedure for boarding and disembarking was childishly simple and hardly time consuming. You can see that the ship comes at age but everything was in excellent condition. And the staff were visibly busy with her duties throughout the day. As if it were a military operation. Every day I put a fingerprint in the elevator, but within a few hours it was polished away. The ship is equipped with a diesel-hybrid propulsion. This results is an almost vibration-free experience. Noticeably better than all other cruises that we have previously made. And; no soot on the stern as we have experienced on previous cruises. Our cabin (Standard Balcony Hut) was fine, clean and had a spacious balcony. A few more wall sockets may be installed; there is only one wall socket installed at the desk. The dinners and other food on board are of excellent quality and you have more than enough choices. In any case much better than most of us eat at home! What is annoying is that there are many times that all restaurants are closed at the same time for several hours. You can not get anything to eat on the entire ship. This is especially difficult for our children who came out of bed late. You get the impression that it seems to have something to do with cost savings. That is a serious flaw of this ship and different than we have experienced on all our other cruises. In terms of entertainment, there is enough choice for everyone. Nothing special, however. An average experience compared to previous cruises. In general; the staff on board is fine. We had a not so customer-friendly cleaner at our cabin. If we wanted to go to our cabin during cleaning, this man was very irritated to us. The other participants from our group luckily did not have this experience. The Italian staff at the reception was not particularly friendly and helpful. But luckily we did not need that much. Our route took us to Dubai, Muscat, Sir Bani Yas Island, Abu Dhabi and Dubai. Due to a rough sea we unfortunately could not disembark to Sir Bani Yas Island. After a sea day, that was a minor disappointment. The ship therefore immediately headed for Abu Dhabi where we had an extra evening. In Abu Dhabi buses were ready to take us to a shopping center for free. Our children have had a great time on board. This was partly because we were with a group ourselves. I do not think we will choose this ship again for a next cruise. But if it just happens to have the right itinerary for us, then we do not doubt and we choose Costa again. Read Less
4 Helpful Votes
Sail Date: May 2018
There is not enough time to see anything on land, even on tours. Food is so so and the same dishes are repeated over the week. Drinking water is not free in the restaurant and ridiculously expensive. Entertainment on board is boring and ... Read More
There is not enough time to see anything on land, even on tours. Food is so so and the same dishes are repeated over the week. Drinking water is not free in the restaurant and ridiculously expensive. Entertainment on board is boring and are outdated even for seniors. The cruise ship is too small and not ther is enough to do. Even the swimming pool is so small, just like a whirlpool. In general, the restaurant and bar staff are very friendly and accommodating. Most of them are happy to serve, even if you can tell that they hardly have any break. The service is the only one I have really good to say. Embarkation and going through immigration takes so long, at least an hour, when you only have 4-5 hours after disembarking. Overall, it’s a waste going on this cruise. If you expect to see Japan, fly directly to Japan and skip this cruise. There are also hidden fees that they won’t tell you until you are booked. They will also require for the tips on top of the cost. Read Less
3 Helpful Votes
Sail Date: October 2018
So a group of 7 girls decided to go on a cruise for one of our friends 40th birthday, only 2/7 people has done a cruise before so it’s an amazing idea on something different to do. We boarded at Barcelona, everything went very smooth, ... Read More
So a group of 7 girls decided to go on a cruise for one of our friends 40th birthday, only 2/7 people has done a cruise before so it’s an amazing idea on something different to do. We boarded at Barcelona, everything went very smooth, the check in staff were helpful and informative, so sat at the bar waiting to be called. After looking at the info the check in desks give we head into our room, collect the cards and walk out. We then go to reception get a drink, go for an explore, then head to the top deck. That’s when it goes slightly downhill, no one knows what to do next, we didn’t know about the entertainment information or the timetable as we were so excited to go exploring we seemed to miss the little pigeonhole right next to the door, I finally understood on the last night. Not Costas fault but it’s not explained very well once onboard the ship. Also being a group on girls on a birthday weekend I think there was a few more drinks flowing than normal. At 6.30 there was a safety demonstration which lasted about 20 odd minutes, then off to dinner for 9.15pm, that was a definite eye opener so very busy, the waiter we had wasn’t at all friendly (although we later found out they can work up to 8 months and that’s without a day off), even I don’t think I could plaster a smile on my face everyday. While dining in the main buffet Michael Jackson started blaring on the loud speaker, then up out of no where all the waiters start jumping about dancing. That was amazing as it comes out of nowhere!! Food was good, although the menu can get confusing as the waiter never did explain that you can order anything and everything if you choose. We all dance the night away and that was a great first night. Next morning with a slight hangovers and an early morning wake up call as someone managed to get locked out of their room and went off with another friend in another cabin, we all shower and up we get for a buffet breakfast. I can see from the choice of breakfast that they do try to cater for different nationalities but the breakfast isn’t great to be honest. I try some pancakes and bacon and that’s it. The coffee also isn’t great as unlike the bars where they have a machine and a milk frother they don’t have in the buffet, so water or orange juice is the way forward, also they don’t have a toaster, and the bread is rock solid. You could kill a bird with it. Off we go to marseille, hmmm next time I won’t bother as there’s not overly a lot to do there, walked around, saw some buildings, forced an alcoholic drink down our neck and back on the boat. lunch at the buffer, again it wasn’t too great, rock hard bread again, some warm focaccia, pasta, and a big lump of beef with potatoes, not great if you’re a vegetarian (I’m not, but 2 of our friends are). Go to dinner at 9.15pm, this time the waiters dance to some latin songs, ver well done again. Then another repeat of the night before, more drinks and dance the night away). The 3rd morning head off to the buffet again, this time no pacncakes, I don’t eat eggs so not a lot to choose from, I grabbed 2 pieces of French bread with cinnamon and some pineapple, that will do. We get off at Savona, 1 MASSIVE tip, other than supermarkets everything else shuts at 1.30 and opens back up at 4.30, unfortunately we have to be back on the ship by 4.30 so we spent an hour walking in a group of 7, with different people trying to find a restaurant just so we can get a pizza, it didn’t go down too well but got there in the end. Back on the ship, more drinks, a lot more passengers so the bar on deck 9 was a complete nightmare, then off we go again. Down to shower, off to the 9.15pm dinner, waited until 10pm to ask the waiter what time will the dancing be on tonight, he tells us there won’t be any, shame, so we all thanked him, 3 went off to bed, 4 of us decided to pop off to the casino. Within half hour our 50€ was spent and off to the bar we go. A few more drinks down our necks an the conversation turned to the bar staff. When we took 5 minutes out of our busy lives to see the amount they work, the stuff they have to put up with, and the hours they work on a daily basis, I’m so grateful for my life. The amount of time they’re away from home, they don’t see their families for months and months at a time. While we go on holiday they’re there at our beck and call when we want a drink or service. So thank you Henry and Danny for that night. So last morning just before we go to Barcelona, we set our alarms to make the restaurant breakfast. I do wish I’d gone there before but to be there by 9 is a bit of a deal breaker, unfortunately again we had a not so friendly waiter and had to be called about 3 times before he would come over to serve, at least it was nice. Back to the room to get our stuff as we had to be out by 10. We decided to go back to deck 9, as we started off from there a few more Prosecco to finish up the holiday, and off we go to the shops, pay our bill at the desk and get ready to leave. As they bleep mine and my roommates cats and unfamiliar buzz goes off, we’re not allowed to leave but everyone else disembarked, so back off to the desk to sort the cards out. Cards done and out we go. The 2 of us are last to pick up our luggage go through everything and my friend realizes she’s had some money stolen from her case. Do not leave any money in your case. There’s signs around saying the same so I don’t know what was going through her mind at that time when she left the case outside the door the night before. You HAVE to leave your cases outside of the room the night before for them to collect it. They advise to leave the cases the night before by 12 midnight and no later than 1am, but I witnessed them not coming until 3.30 am. Do not leave anything valuable at all. There’s always people workers and non workers wandering the hallways so could have been anyone. I also had stuff taken but luckily not money. Anyway other than the little hiccup at the end it all went well. I also missed the last day lunch as I was too busy booking my next cruise onboard. This time as a family, so hopefully the next one will be a little less partying and a little less hangovers. On the last note, be aware that if you suffer from rocking on land, It’s been 48 hours and I still don’t feel great and I’m still rocking and swaying. Maybe I was a little hasty in booking the next one but I’m sure I’ll be over it then. Read Less
Sail Date: February 2019
The Ship was amazing, we were well impressed with the Shows, the food was lovely and a good choice but it was never more than lukewarm which was a shame, the staff work so hard and are so friendly. We bought one of the middle drinks ... Read More
The Ship was amazing, we were well impressed with the Shows, the food was lovely and a good choice but it was never more than lukewarm which was a shame, the staff work so hard and are so friendly. We bought one of the middle drinks packages it and proved to be a godsend as the drinks were expensive. We did find it hard work getting back on the Ship after a trip. I also slipped up on deck 10 near the Lido Buffet and had to see the hospital doctor who's bill was €352.00 of which €100 was for a BANDAGE which is a bit extreme by any standards, really thought I would at least be able to use my EHIC as it was an accident onboard , this then spoilt my holiday as I had badly damaged my knee so was in a wheelchair for the 4 days out of 7 and unable to take the wheelchair on shore. Read Less
10 Helpful Votes
Sail Date: June 2019
This was my first cruise setting sail from a port within Mainland China. It is understandable that a large number of the passengers came from within Mainland China. My immediate impression on embarkation after passing through passport ... Read More
This was my first cruise setting sail from a port within Mainland China. It is understandable that a large number of the passengers came from within Mainland China. My immediate impression on embarkation after passing through passport control is that Costa's staff starting from the point where our passports were collected, vessel's officers along the gangway up to the point where our photos were taken for the Costa Cards for use during the cruise, were less than friendly and welcoming. There was no smile whatsoever on their faces and nothing to suggest from their body language that we as paying passengers were welcome for this cruise. This I found out to be the norm for all vessel's offcers during the entirety of this cruise. My review now continues by bullet-points : 1. As Costa Venezia is less than one year old since it joined the Costa fleet, everything on the boat is very new and modern. Wife and I booked a cabin with balcony and the cabin is roomy and nicely appointed. The room was on deck 9 towards the rear of the boat and is very convenient to get to Deck 10, where a lot of actions and eateries are located. During our cruise, our cabin was looked after by a dedicated cabin steward. He was Star Serondo from the Philippines. He also greeted passengers with a big smile and is industrious. Every morning when wife and I went upstairs to deck 10 to take a quick breakfast, Star would have completed the cabin cleaning within the short time that we went for our breakfast, which was normally 40 min. from the time we left our cabin to the time we returned to our cabin. He comes with my high commendation. 2. One very important feature that I noticed is that a large number of the crew on the boat only speak Mandarin. This is undertandable as a large number of the passengers come from Mainland China and they only speak Mandarin. Unfortunately for someone like me who is not well versed in Mandarin found it hard to communicate with crew members when I need to. In one instance, I was asked if I can speak to them in Mandarin!! Their Mandarin speaking crew appeared to be inexperienced and went about their business by adopting Chinese custom and lacking in Internationally accepted mannerism and etiquette. This is a real disapointment for someone like me who is so adpated to Western culture and mannerism. 3. Tying in with my previous comments, a lot of the announcements made on the boat were made in just one language. Yes, you guessed it, mandarin only. This left me in the dark at most times and in particular, I was worried that I might miss any important announcemnt that is safety related. The only times that the announcement was made in both English and Mandarin was immediately before disembarkation when we arrived back in Shanghai. to remind passengers to go and settle their bills before they disembark!! All in all, the entire cruise was geared towards Mandarin speaking passengers and for those who do not speak Mandarin, best to choose other cruises not setting sail out of China ports. 4. In terms of food, those outlets that serve free food offered little varieties and their taste was poor to average. For me, there are only two categories of food, one being to fill you up when you are hungry and the other is looking for quality in the food that one takes. The food served at these outlets only qualify for the first category that I described. 5. I have also tried out four paid resturants during my cruise and they include Casanova, the Hot Pot place, the Teppenyaki restaurant and the BBQ outlet. The only place that comes close to my second category of food is Casanova. The place is quickly filled up and my best advice is to make a reservation for this restaurant as soon as you settle into your cabin to avoid disappointment. However, whilst the food in Casanova is okay to good, do not expect their service can complement the food. Most of the staff in this restaurant has no knowledge on how food should be served. This place is definitely not a fine dining outlet. For the BBQ outlet, the food served was cold and not sizzling hot as one would have expected from BBQ experience. The only consolation is the food served at the BBQ outlet is relatively cheap. The teppenyaki experience is more to attend a show dinner more than quality of the food. At any rate, the quality of the food is nowhere near the authentic teppenyaki restaurant that I have come across, be it in Japan or outside Japan. Hot Pot place is worthed a visit as the food does not require Chef's cooking and the price is again relatively cheap. The boat also has a steakhouse, a seafood restaurant, Napoli Pizza and noodle house which i did not have a chance to savour. 6. We joined a shore excursion when the boat berthed at Kagoshima. Save for the lunch provided with the excursion, the experience was bad. The guide for our group made us stand in line to wait for all the execurion participants to arrive before she led us to our coach. When we arrived at one of the three designated sight-seeing locations, the guide just pointed to where we were suppose to head and did not actually show us the place. At one location, we had to resort to using Goggle Map to find out where we were supposed to be going. The worst part came at the end of the excursion when we were all asked to leave the coach to move into a supermarket like medicine store. We were made to stay there for over an hour. For those who were not interested to shop in the store was made to stand around and were not allowed to stay on the coach! The attendants in the shop were mainly Chinese and that shop can be mistaken as another shop found in Mainland China if we were not told that that was Japan. Better off saving your money by not joining the excursion and simply disembarked and explore the destination yourselves. 7. I want to complement a lot of the English speaking crew who came form India and the Philipines. They are all very cheerful, helpful, hospitable and ready at all times to make passengers to enjoy the cruise as it should be enjoyed. This contradicted sharply with the Western officers who not only appeared to be unfriendly, but also too arrogant in front of their mainly Chinese pasengers. They seem to have forgotten that all passengers are paying to come on board and we are not refugees!! Read Less
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