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14 Costa Genoa Cruise Reviews

After reading all of the negative reviews for this cruise we were very apprehensive about our trip. Our experience was quite different than the reviews I read and I feel compelled to write my own. This was our 12th cruise. We have ... Read More
After reading all of the negative reviews for this cruise we were very apprehensive about our trip. Our experience was quite different than the reviews I read and I feel compelled to write my own. This was our 12th cruise. We have previously sailed on Carnival, Royal Caribbean, Disney, and MSC. This was our 3rd cruise out of a European port. The other two were on MSC and Royal Caribbean. We are from the US but have been living in Eastern Europe for the last two years. During our time living abroad we have visited 24 different countries. The first thing everyone needs to understand is that Costa is a European cruise line. It is not an American cruise line and really shouldn’t be compared to an American line. The level of service and the food were right on par with what we’ve come to expect when traveling throughout Europe. They cater to the European demographic as that is their main clientele. It is not uncommon for European cruise lines to embark/disembark in each port. The announcements are first made in Italian but were all repeated in English (with the exception of a few where they announced “for crew only” at the beginning). Every crew member that we encountered spoke English. They were all friendly, polite, and respectful. The food was good and always served hot. Keep in mind that the food is prepared toward European tastes. We have found that they tend to use less spice and less salt. Also, butter is only served upon request because it’s not common for them to butter their bread and the butter will not be salted because salted butter does not exist in Europe (at least from what I have been able to find in the grocery stores). I cannot speak for breakfast dining because we opted to have breakfast delivered to our room every day - the crab eggs Benedict is delicious! As for lunch, there are multiple options available for sit down table service (two dining rooms offered table service every day) or buffet style. The schedule is listed in the Oggi each day. We chose to eat in our assigned dining room each night and did not feel the need to try the speciality dining. It is true that there is no free pizza, not even on the children’s menu. It is true that there are no free burgers on the dinner menu, but they are included on the children’s menu. Also, hamburger patties (no buns) are available in the family buffet on deck 16. There is also no free ice cream, again not even on the children’s menu. In fact they did not offer any special desserts for kids like cookies, brownies, or Jello. The gelato on board can be purchased for €1.5 per scoop which was cheaper than we found in any of the ports. It seems that the lack of table cloths is a complaint for many but personally, I’ll trade the elegance that they add for the positive environmental impact of not having them. Our 7yr old went to the kids’ club several times and had a great time; she even found other children who spoke English. Our 13yr old was not interested in participating in the teen events and activities so I can’t provide any feedback there. The swimming facilities are definitely lacking for a ship this size. There is one small indoor pool and only four hot tubs; they were always packed. There are two small outdoor pools and the water is heated but again they were often crowded. The biggest disappointment for our kids was that we only saw the water slides open one time the entire week and unfortunately it was on our embarkation day so the kids never got a chance to try them out. The gym appears to be somewhat small, but we went 5 times (always in the morning around 9 or 10) and it was not crowded. There were always open machines and the best selection of kettlebells I have ever seen on a cruise ship. We also used the jogging track 3 times and found that most people were respectful of it’s purpose and would move out of the way. Of course, like every other ship there were also the oblivious few who had no clue or no desire to move and the rudest of rude that think the jogging track is a good place to hang out and smoke. We booked a balcony guarantee but were some how extremely fortunate and were assigned to a grand suite. The room was incredible! On Costa, when you receive a room upgrade, it does not include the upgraded amenities. However, for just a one time fee of €100 we were given the option to add the butler service. It was beyond worth it! Our butler and our room steward were fabulous. Our room was always spotless. We had the Brindiamo drink package and found that it was sufficient for us. You don’t get to choose your wine - you get whatever red, white, or sparkling that they give you. We found that it did vary at times and while perhaps not the best it was definitely drinkable. We only did one shore excursion which was Pisa on Your Own. It was a good experience and I’m glad we went. Two of the ports are “non-pedestrian” and a free shuttle is offered in those ports. Some of the other ports have an optional shuttle that is way overpriced. We chose to stay on the ship in Marseille as we had been before and didn’t feel it was worth the transportation cost to head into town. Barcelona is a fairly long walk but definitely doable and we chose this option. Palma de Mallorca is also a long walk. We took a taxi into town as it was WAY cheaper (at least for a family of 4) than the shuttle but we chose to walk back. Overall, this was a great cruise! Read Less
Sail Date February 2020
This ship deserves MUCH better reviews than it’s getting. The food and entertainment knock it down from a 5 to 4. Us: 30-60 years of age Cruise date: February 2020 Decor: This is the most beautiful and trendy ship I’ve been ... Read More
This ship deserves MUCH better reviews than it’s getting. The food and entertainment knock it down from a 5 to 4. Us: 30-60 years of age Cruise date: February 2020 Decor: This is the most beautiful and trendy ship I’ve been on. Tons of attention to detail. I loved the design. Amazing seating areas - there are hammocks, and little tucked away areas, sunbeds, loungers, plush seating, clamshells, the list goes on and on. The lounge area at the pool has amazing furniture. Restaurants: You have to figure out the eating times for the restaurants. Basically, there is no free food available from 1030-12, 3-4, and 5-630. Yes - you have to plan your day around those. They do this on purpose - to make money! But come on, do we really absolutely NEED 24 hours a day food? We don’t. The food: The food in general could be SO MUCH better with some basic seasoning, sauces, and cooking it without overcooking it. Breakfast: We usually had breakfast in the buffet. It was totally fine. Nothing special was there but you can get your meats, cheeses, omelets made to order, fried eggs to order, and a nice roasted ham. And oh my there were a lot of pastries and people seemed to love that. Breakfast in the dining room is no better (in fact, I think it’s worse) than the buffet. Essentially you get taken to your seat, but then you have to go to a smaller buffet set up at the side of the restaurant. Not worth it - stick to the buffet. Lunch: Decent. Some things were good. The meat was ok but tended to be overcooked. No sauces. Sauces seemed to be lacking in general here, but maybe that’s just our personal taste. Pasta station was ok - but you have to ask them to add the chili, oils, and garlic which are sitting on the side, if you actually want it to have flavour. Between 4 and 5 most days, they open for afternoon snack, which is pretty terrible, but if you’ve come back from an excursion and just need a bite to eat, you’re desperate, so they take advantage of it by offering poor food. The focaccia is good though. Dinner: Dining room is lovely to look at. But the experience is extremely lacking. When we are on other cruises - the dinner is an experience. You have time with the menu, they take your drink order, you finish the meal with another drink or coffee/tea. If you love something, you order another, or if you don’t love it, you try a different entree. Not so here. It was quick - here’s the menu - quick - choose. No chance to order drinks - you had to beg to get anything other than water. Food was occasionally decent, but 80% of the time, it was overcooked or lacking in flavour. I can cook better food than that, and I’m no chef. No check in to see if you enjoyed it or wanted something different. After the meal I had the audacity to ask for tea. The assistant waiter literally just looked at me then disappeared. 15 minutes he came back with tea - no cream/sugar. I had to ask for that. He seemed to be surprised that I would even ask for such a thing. This should sort of be standard. I get that they have timing to deal with - but having a small coffee/tea station does not really cost money or much time. We thought - well maybe we’ll go to the buffet - maybe it will be better. But the buffet is only open 8-930pm and there’s really only one section of hot food then mediocre cold salads. So you can’t replace dinner with it unless you’re prepared to eat late (which we Canadians were not). It can supplement though. Specialty: only tried the Teppanyaki for something different. Totally good. It was entertainment as well. Food was tasty and different. Since we had Brindiamo they kept filling up our wine without us asking, which was nice! Finally really good service at dinner. Entertainment: Yes, the Colosseo is a JOKE for seeing the shows due to the lack of visibility. Nice idea in concept but not good in practice. They need to move shows elsewhere. There is not a true “show” every night. We pretty much just ignored the entertainment schedule. The acrobats were good when they actually had a show. Pools: Many pool options. Many had a “shelf” where people could lounge or small children could play. The main pool area had the solarium roof which was perfect - we got the sun streaming in, but without the weather. The pool areas in the winter of course are not packed at all. Room: Balcony cabin. We had a cabin on the 5th floor. Yes - you should know that on this floor - the balconies are “classic” - meaning - they have a roof and walls - essentially completely enclosed - and smaller than the premium balconies. Fairly small but you can fit 3 people out there. We actually liked this BETTER in the winter as we weren’t looking to suntan anyways and this way, we were protected from the wind and the other elements. They fixed the problem with the shower being open to the room - they’ve put a curtain on. It’s still not perfect as light streams in from the bathroom (so say, if someone needs the light in the middle of the night, the other person in the room gets the light streaming in). That still could be improved. Layout was good. The TV should be put on a swivel so that you can actually see it from the sofa. Bathroom was adorable with good shelves and counter space. No fridge in the rooms (not sure if this is normal for Costa, but on Carnival we are used to a fridge). Drinks: We’re not big drinkers but there was a promotion on when we booked, where you get the Brindiamo included if you book balcony cabins. That ended up really being nice. I don't really get what people are talking about in terms of the drink package being confusing. There are menus that clearly have different colour dots. We had the lowest package Brindiamo and could only drink the stuff with a teal dot. Essentially lower end spirits and very few cocktails. But once you figure that out, it's fine. Things like wine, beer, rum &coke, gin&tonic, vodka&orange were all included. The amount of alcohol in it was perfectly appropriate - didn’t taste watered down. The cappuccinos were very good and included. The breakfast area only has the automated machines - so if you want a real cappuccino in the morning - head to the Nutella bar at the pool area or the Illy bar on the 6th floor. Excursions: most are dual language - so you’ll be on a tour with both English and say French speakers. Yes - this means you will have to be patient in listening to the other language. Mostly not a problem. One tour that we went on, though, the woman would speak in Italian for say 10 minutes and in English for like 1, but this was her issue, and not the excursions in general. Excursions were totally adequate. We didn’t expect much. We tried three - Arles/Provence from Marseille, the Palma walking tour, and Civita di Bagnoregio from Civitavecchia (we already had 3 days planned in Rome at the end of our trip, so we didn’t want to go to Rome this day). Initial embarkation: We embarked in Savona. Came from the train station - took a taxi for the set rate of 15 euros to the cruise terminal. Very confusing about where to go, which forms to fill out, once we got there. We made the mistake of not printing our check in forms and that was the end of the world as we had to re-do everything. Which makes no sense - it should all be in the computer (I had checked in online, just didn’t print it). But all in all, it didn’t take that long. For some reason, they put your card in your room and then leave your door unlocked. One in our party had the wrong card so had to go to reception to get it sorted it out - they should just deal with that when you check in - give you your card then, so if there’s a problem, you deal with it then. Going to reception in general is a bit of a headache. Daily embarkation/debarkation: AMAZING. I was very impressed. We were on and off within 5 minutes every time. Where a shuttle was necessary to get to town, it was usually right there and very easy to find. They were efficient with lineups even with the metal detector. Especially considering they’re getting about 1000 people every port checked out and checked in, it’s amazing that they can do it that efficiently. Service: Totally in line with most of the other cruises we’ve been on. (Exception is the dining room, like I said.) There’s always a few surly people on every cruise line, but in general most people were smiling and very helpful, in multiple languages. They had to put up with people asking the same questions EVERY DAY (because, unlike most cruises, this cruise lets people embark any day during the week), so they’re doing a great job. There are some kinks that need to be ironed out, but we already saw an improvement than the way that other people described the processes in the first 10 reviews on this site. So that’s good. They’re listening. Other: They keep your passport all week if you are non-European. You’ll get it back at about 8am on your debarkation day. If you’ve never been on a non-American cruise line: Yes - there are people of all nationalities on here! A lot of Italians, French, German, etc. Many of the announcements are done in all languages. The game show style shows are all in Italian with a bit of other languages here and there. You just have to get used to it. The general style of everything caters to Europeans. If you want an American-style cruise ship, go on an American cruise ship! Easy solution. Overall: I wish the food was better - if it was, I would go on this ship over and over again. I can’t believe the 1 star reviews we saw before we embarked. We loved our experience. It was GREAT cruising in winter - I would definitely do that again (although we did have extra good weather). All in all - a very good experience. Read Less
Sail Date February 2020
We chose this cruise to get away from the Winter and have Christmas at sea Our Costa organised bus trip from our home town in Austria to Savona was smooth and punctual. Savona is a pleasant port, but as it was a bit chilly and windy, we ... Read More
We chose this cruise to get away from the Winter and have Christmas at sea Our Costa organised bus trip from our home town in Austria to Savona was smooth and punctual. Savona is a pleasant port, but as it was a bit chilly and windy, we elected to stay in the departure area Boarding was a little slow and Costa could improve communication to keep people informed Our cabin was ready and the luggage arrived quickly except for i case that was detained .This was due to a small hand steamer - this deice has been on about 10 cruises ,but this time was classified as an Iron. HERE I MUST CRITICIZE COSTA - they know who the detained cases belong to but allow a queue of about 40 or more people to wait like idiots to reclaim their baggage, instead of telling them where where to go. The enquiries desk is a bunfight and the reception staff and passengers are put under unnecessary pressure when a simple collection system would alleviate the problem The ship was clean and everything worked although some of the external steel is showing its age. Navigating the ship with the restaurants in the middle can be a little confusing The dining was really good in the MDR and the buffet was more than adequate. On sea days after the crossing it was a bit hectic The theatre entertainment was generally good and the theatre was always full. The daily activities were always well attended and the passengers enjoyed themselves.The design of the ship does not lend itself to undercover relaxing areas on hot sea days as the solarium is inadequate. It is a pity that use of the sauna is not free or a package separate from the SPA packages The service was good and the ship was kept clean and tidy The ports are all typically Caribbean with enough Tours available from Costa or ashore For us the best ports were Santa Cruz Tenneriffe, Roadtown and Martinique A message to all the unhappy passengers - Costa is an Italian cruiseline so why were you surprised the were so many Italians on board. And likewise most food menus on an Italian ship will be Italian Costa could cut down on the multilingual promotional announcements and fix the water issue that annoy so many people All in all a good time was had by most people Read Less
Sail Date December 2019
Last year we cruised the Mediterranean on the MSC Opera- this time we chose the Costa neoRiviera. The ships are similar, although the MSC Opera was lengthened a few years ago. The Costa neoRiviera is leaving the fleet in November and ... Read More
Last year we cruised the Mediterranean on the MSC Opera- this time we chose the Costa neoRiviera. The ships are similar, although the MSC Opera was lengthened a few years ago. The Costa neoRiviera is leaving the fleet in November and will be transferred to their German division, AIDA Cruises, so this review won’t be relevant for much longer. The good points: it was a very affordable cruise in peak season for 11 nights. One of our party was travelling as a single passenger and Costa’s policy (in certain markets) is to only levy a 30% surcharge- this is another reason we chose this trip. Atmosphere: Costa neoRiviera is a smaller intimate ship and is easy to navigate- the only trick to remember was the middle elevators didn’t go past deck 9. The crew were fine and we encountered no constant upselling like on MSC. The only disappointments were a confusing 30 minute life boat drill and crew not always enforcing the pool age restrictions, although considering this voyage was mid August this was often an impossible task. Most of the passengers were Italian, the remainder French, German or Spanish. There were perhaps 20 native English speakers on board so if you were looking to expand your Anglo social circle, this wasn’t the ship for you- English speaking guests are targeted by sister company HAL. Since Costa and MSC are mass market cruise lines, the demographics of your fellow passengers come from a wide social spectrum; therefore, standard Anglo behavioural norms/etiquette are often lacking. Being in the minority, the only solution is to modify your own behaviour: “when in Rome…” Dining/Food: Hurray! After last year’s MSC disgusting culinary experience (straight from the microwave to your plate) and rude Maitre D’ attitude, it was great being on a ship where you could actually eat well and alter dining arrangements without any fuss. Except for one night featuring a brand new celebrity chef menu (resulting in many half consumed meals) which the dining staff observed, the quality and portions were very good in the main dining room and buffets. Cleanliness: The ship was clean (not MSC obsessive compulsive clean) and satisfactory although some open deck areas on level 12 required attention. As the ship is being refurbished soon, perhaps it was decided to wait until then to perform the necessary work. Having said that, there were sufficient deck chairs on board (an MSC Opera problem) and the ship never felt crowded. Entertainment: This is the only area that needs improvement compared to MSC which was exceptional. While the special guest acts were quite entertaining, if the night involved the neoRiviera singers the performances were too repetitive- I think we saw the same prancing/dancing moves a number of times- just in different costumes. There is also a design flaw in the Ravello theatre- rows are tiered, but there are two rows in every tier so the second row can’t see over the first so you need to arrive early to get a seat with a view. Overall verdict: yes we would cruise with Costa again. Our expectations were met and the overall experience far surpassed MSC. Read Less
Sail Date August 2019
We are an active over 70 couple and like to get away from the European winter for a while The Costa arranged bus trip from Austria to the Port of Savona was smooth and comfortable, Embarkation was painless despite the extra USA ... Read More
We are an active over 70 couple and like to get away from the European winter for a while The Costa arranged bus trip from Austria to the Port of Savona was smooth and comfortable, Embarkation was painless despite the extra USA requirements We did a short walking visit in friendly Savona as the weather was a bit chilly The Ship was spotless and its classic layout still works well - all that is missing is a quiet solarium area Although the weather was mostly calm even on the bumpy nights there was never any discomfort. On some days there was a slight irritable vibration, but no real problem The cabin was adequate and served the purposewell serviced by Alms The food is good - sometimes exceptional and sometimes average, It is no surprise that the menus are Italian flavoured as Costa is an Italian Line. The complainers amaze one - how people can criticize the extensive breakfast selection that caters for all tastes is beyond comprehension. Yes - sometimes dining orders are lost in translation. as the new waiters do not always understand the drawling and yowling American dialects In the MDR Marc, Carlos and Alfredo were stars At breakfast we never had to place an order after the first day- our order came automatically, so good was the attention, Juice,Coffee, Mueisl, Eggs. Toast etc As for those complaining about he lack of pasta - in the buffet there were never fewer than 4 variations daily!!! Spaghetti is not the only Pasta type On the entertainment front there was always something on the go for everyone and the international theatre shows and costumes were varied and excellent The overall service was good to excellent and always friendly. a smile and greeting from passengers also works wonders - these workers are not there to be be abused by ignorant, demanding guests, We did an excursion that was good, otherwise we did our own thing So all in all we had a invigorating cruise with interesting ports Read Less
Sail Date November 2018
Single traveler on 'Isole Del Sole' cruise with 'Costa Pacifica' from Savona. I chose this cruise to experience 'Costa Crociere', Madeira and Canary Islands with some more sea days again. Embarkation - The ... Read More
Single traveler on 'Isole Del Sole' cruise with 'Costa Pacifica' from Savona. I chose this cruise to experience 'Costa Crociere', Madeira and Canary Islands with some more sea days again. Embarkation - The process from arrival at the terminal to my stateroom took about 2 hours, but I was repeatedly addressed in German, my native language. The stateroom was not yet ready at shortly after 01:00pm, but I already could store my hand luggage and grab my board card. Security Drill - It took less than 30 minutes and was held in Italian, English and German languages shortly before departure; movies in other languages were available on the TV in the stateroom the entire cruise. Cruise guests had to bring life vests from their staterooms. The Ship - 'Costa Pacifica' is a classic cruise liner, 9 years old, with a more traditional form, compared to newer ships. Interiors featured the theme music, with many colorful symbols and images in warm colors. There were always lots of free sun loungers on the very spacious sun decks, even in quiet areas. The cruise was outsold and the ship appeared crowded sometimes. 'Costa Pacifica' was well maintained and in good shape, given its age. Orientation signs on board were good. Crew And Staff - The crew was friendly, caring and attentive, always trying to talk to their guests in each their languages, a charming Babylonian language jumble. The stateroom stewardess made a good job and was always open for a small talk. Dining - There were different theme evenings in the main dining room, but I couldn't find a menu before entering the restaurant, and since I am a buffet type of passenger, generally avoiding long sessions in the main dining rooms, I did not visit the main dining room at all. In the evenings, the 'Ristorante Buffet La Paloma' was open from 07:00pm to 09:00pm, there were queues sometimes, since the buffets are arranged on long bars, not allowing guests to jump. Plastic table ware was used, but the offered food was among the best things on the cruise. Different variations of meat - including very good Bratwurst - and fish, a selection of pasta and different potato and vegetable preparations, very delicious small bites from the patisserie were always offered for lunch and dinner. Other deli was presented at special events at the main pool for example, as well as hamburgers and fries daily from 11:00am to 02:00pm. For 'La Merenda' from 04:00pm to 05:00pm, the restaurant was always very crowded, for good reason, the many different bites were very good; queues at the basket with freshly fried cinnamon rolls. On sea days, the 'Ristorante Buffet La Paloma' was crowded for breakfast; choice and quality was always very good, except for the fluid scrambled eggs. I had the 'Pranzo & Cena' beverage package, since only some beverages for breakfast and 'La Merenda' - coffee, hot chocolate and tea, plus juices for breakfast - were included in the cruise fare. The guest can get beverages at the end of every buffet line in the 'Ristorante Buffet La Paloma' at lunch and dinner, manually served by friendly staff, a full plastic cup with 250ml to 300ml out of cans or bottles. The 'Carta Costa' must be shown or handed over to the staff for paying therefore, any purchased beverage package is noted with its code on the card. Tap water was free, available from dispensers in the 'Ristorante Buffet La Paloma'. Hand disinfection was available at every buffet, but was not taken very seriously by most guests on this cruise. The dress code was casual, long pants were required in the evening. The Guests - Majority from Italy, followed by cruise guests from German speaking countries. Other remarkable groups were from France, Spain, UK and Eastern Europe. The cruise was like all Europe on one ship. From my observation - I saw people in wheel chairs and with rollators - the ship was very kid friendly, with different kinds of kindergarten like care, plus a dedicated pool and play area. Kids were involved in festivities and had their appearances as special guests. Shore Excursions - This is something I usually organize on my own. Disembarkation and Embarkation at ports of call was quickly without long waiting. The ship was always very punctual, but harbor stays were short. Guests were not allowed to bring beverages on board, but could walk in with even big bottles sometimes. Entertainment - The program offered something for everyone, with live music every day, plus the shows in the theater of course. There were also entertainment offers in other languages than Italian. Over all, the program appeared a little bit limited, especially on sea days. Shopping - Some few shops offered different things, from clothes to gifts, spirits and tobacco, as well as perfumes. There was no intrusive spa promotion on this cruise. The photo area was under renovation, temporarily moved to another location. Internet - I had purchased the Internet 500mb package, the internet speed was not so good, temporarily overloaded or even unavailable sometimes on sea days. Disembarkation - Cruise guests were assigned to disembarkation time slots and had to leave their staterooms until 08:00am, spending time until disembarkation with breakfast or waiting in crowded lounges. The baggage was easy to find in the terminal, on-board accounting was correct. Thank you 'Costa Crociere' for an again wonderful cruise with so good food, charming multilingualism and your warm Italian hospitality on bella 'Costa Pacifica'! Read Less
Sail Date October 2018
We had read previous reviews and we must have been cruising on a different ship as the ship was beautiful spotless good furnishings and fabrics and the public toilets were kept spotless.The itinerary was 27 nights from Italy to Mauritius ... Read More
We had read previous reviews and we must have been cruising on a different ship as the ship was beautiful spotless good furnishings and fabrics and the public toilets were kept spotless.The itinerary was 27 nights from Italy to Mauritius ports included Crete Suez Canal Jordan Israel Maldives Seychelles Reunion Island.We could not call at Oman due to a Cyclone so much value for money on this cruise even with gratuities and drinks package we paid half for a four week cruise compared to a two week cruise on other companies. All the staff spoke english and were very friendly. The food was very good five courses every evening in the main dining rooms so much choice and of a good quality . Water was available free all day in the buffet restaurant until about nine in the evening .You only had to pay for water lunch and evenings in the main restaurants.Our cabin was kept spotless as was all the ship cleaning was done 24 hours a day. There was so much to do during the day and every evening there was a show. The entertainment team were a credit to the company especially Marco and the rest of the team. The english speaking guests had their own dedicated english speaking customer service advisor as did french german and spanish speaking guests. The daily information newspaper was printed in English and other languages. The cruise was magical and we have no hesitation in recommending Costa and Costa Victoria this was one of our bucket list cruises we travelled a quarter of the world and received so much value for the price we paid. We will be looking forward to booking another cruise with Costa for next year. Read Less
Sail Date September 2018
We chose this cruise for the itinerary which was extensive and awesome! We went in calling this a Motel 6 on water, having very low expectations. We were so wrong, it exceeded in almost every way. Pro's: The ship is very very ... Read More
We chose this cruise for the itinerary which was extensive and awesome! We went in calling this a Motel 6 on water, having very low expectations. We were so wrong, it exceeded in almost every way. Pro's: The ship is very very clean. The staff is very friendly, and helpful. The food was so good, we never had a bad meal! The food is extremely fresh and presented in a beautiful manner. Even the buffet was good. You do not need a water package, but if you are going ask for a free Water USA package, you will receive a large glass bottle of water with lunch and dinner. There is plenty of ice at the buffet a huge concern of ours, no worries. Ask for ice during sit down meals, had no problem. Our waiter Vipul was wonderful anticipating anything we needed. The entertainment is very good in a beautiful show room, we were sometimes lost with the Italian. Definetley pay for the 19.00 laundry deal. Getting on and off the ship was easy. Con's: The only bad thing was the isolation having nobody to talk to, other cruisers were not friendly at all. Read Less
Sail Date May 2018
We chose this cruise because it departs and arrives from a single location (Savona), where we can park our car safely. This is our third time to cruise with Costa and we always enjoy their friendly service and their on-board entertainment. ... Read More
We chose this cruise because it departs and arrives from a single location (Savona), where we can park our car safely. This is our third time to cruise with Costa and we always enjoy their friendly service and their on-board entertainment. The itinerary included some of our favorite locations (Malaga and Barcelona), as well as some places we had not been before (Valencia and Cadiz). The length of stops was okay, except for Barcelona, which was only about 4 hours and was therefore pretty frustrating. Savona is always our starting and stopping place for Costa cruises. This is a lovely little Italian town. Boarding was well organized, with parking and luggage service. We dropped our bags off together with our car, then walked into the terminal and waited for our boarding time. The parking/luggage attendants are really friendly and they took excellent care of our luggage and our car. After boarding, we had time to have a drink or snack while enjoying a view of the harbor, waiting for the cabins to be ready. When our cabin was available, they advised us, and then our luggage was there waiting for us, without incident. Disembarkation at Savona is chaotic and not so well organized. Although Costa enforces the disembarkation schedule, there were too many people in the terminal at one time, making it very hard to negotiate with a wheelchair AND baggage cart. However, we were prepared for this and we just took it as it was. We were driving to our next location so we were not stressed about meeting a plane or train, but I can understand others who did have to deal with that stress. We highly recommend to others to NOT plan to drive a long way on the day you leave the cruise, because you will be really tired. We normally drive a few hours to Firenze (Florence) that day, and that is as far as we would want to drive that day. Prepare to be exhausted at the end of a cruise. On board, we enjoyed the evening shows with fantastic dancers and great musicians. They truly make it easy to have fun. This time we were less than impressed with the overall dining experience, where we felt that the variety was limited, and the qualify of food was not as good as on previous Costa cruises. Unfortunately, Costa does not really cater to travelers in wheelchairs. They have some accessible cabins, but very few accessible suites, and so far we have been unable to get a suite, even though we tried to reserve from the first day the cruise was available online. Maybe we have to have some other connection that we don't know about. More about the cabin below. Excursions organized by Costa do not offer wheelchair accessible buses, so it is up to us to organize ourselves. We gave the "Public rooms" category a lower rating because in many places, the music was way too loud, making it impossible to have a conversation. However, we found a piano bar where the music was to our liking and not too loud, and there we enjoyed snuggling with drinks and having time to just be together as a couple. Overall, we had a great time and are looking forward to another cruise in the next couple of years. One plus of traveling with Costa is that they are registered in Italy and therefore are subject to EU regulations. One of these regulations states that when traveling with a disabled person that needs constant assistance, the companion/carer does not have to pay other than drinks and taxes. Costa respects this regulation and therefore we pay full price only for one of us. However, beware that if you are eligible for this allowance, you must request it from Costa BEFORE departure. We learned about this during our second Costa cruise but too late to request it for that cruise, so this time we were wiser. Read Less
Sail Date April 2018
We chose this cruise because we flew into London for 2 day -took Eurostar to Paris for 2 days -then train to Marseilles. We Ubered from St.Charles train station for 21euros, great uber driver, we embaraked about 2 pm with a very short ... Read More
We chose this cruise because we flew into London for 2 day -took Eurostar to Paris for 2 days -then train to Marseilles. We Ubered from St.Charles train station for 21euros, great uber driver, we embaraked about 2 pm with a very short line.This is a first time for us so even as we didnt know what steps to take we made it without a problem. We went straight to the cabin and greeted by our new best buddy Rommel. He was great, attentive, and cleaned our room like twice a day. Our beds were put together to make the large bed which i kept falling in the middle all night, but oh well. We had the inside room, no window It was pretty large and the bathroom was large too. We could put our luggage under the bed and it had a small fridge. had all-in-one shampoo/soap in the shower. Overall i was impressed with the size of the room. We had breakfast brought to the room for 10 extra euros a day. All carbs, no meat, so i went out to the buffet to add cold cuts. Breakfast buffet does not have hot food that i could remember,only cold cuts, bread,cereal, danishes,donuts. negative on eggs or bacon. Buffet food was good, there were certain days that the buffet had my favorites like Prawn, Paella etc. I think that was when we docked in Spain. I preferred the dining food over the buffet. Our seated dining was a table for 2 with the view of the ocean in the back, they said that was the best seat in the house. It was very romantic. Our waiter Nyoman was training and he was shy at first, but day 2 and 3 etc, he loosened up and felt comfortable with us too. I danced with the waiters on Italy night and it was great fun. Gelato and crepe bar was cute and colorful but extra cost. We got the middle drink package 26 euros a day, gave me all the sodas i wanted and a few cocktails(i dont drink much), but my husband was constantly out of package for the drinks he preferred. So he settled for Gin and tonic, so maybe the third tier was better but didnt match me, the non-drinker, in cost. Coffee was excellent Illy cappucinos all day long. The announcements are in italian with brief English translations so might as well be all italian coz i didnt undertand a thing, but thats ok coz the itineray plan was in english. The Shows were one main show an evening, and band nights in different bars on the ship. I didnt care for the shows, seemed mediocre but the bands were fun, also in italian or english songs with accents The singing contest was fun, also an italian host. No translation except for the American songs they sang. There were always dancing lessons all over the ship and plenty of people joining in. the day activities were few so its best to get off the ship and check out barcelona, palma de mallorca, civitavecchia, savona , and spend the day or half a day outside. It was very very hot outside this time of year. Pools are very small, So i never used my bathingsuit because it was too tight and crowded. Photo guys were out to sell. They didnt have choices in the packages basically it was 14,20,30 euros for individuals or 400euros for all. Couldnt afford to buy them all. We took a drop off costa sanctioned bus to Rome and we walked it ourselves. Then we ubered to the Vatican. It was cheaper and at our own pace. We felt we did the right thing for us. All went smooth and got back to the ship right on time. Embarking was chaotic so we sardined our way back in. Disembarking was easy and we found our way back to the train by taxi because uber couldnt get in 28 euros. For the inexperienced cruisers like us, we were very satisfied, but all the experienced ones may find the need for more activities on the ship. My husband says he loves cruising now, so thats all of it in a nutshell. Read Less
Sail Date August 2017
We were looking for a cruise, when we saw the ship Costa Fascinosa, we were in love at first sight. The ship is huge and clean in and out, we quickly decided to booked although we are familiar with some of the routes , what we are after is ... Read More
We were looking for a cruise, when we saw the ship Costa Fascinosa, we were in love at first sight. The ship is huge and clean in and out, we quickly decided to booked although we are familiar with some of the routes , what we are after is the experience. The size of the cabin is more than enough for the 3 of us. We were impressed, the room is tidy and cozy.. The first day we were disappointed because of the limited informations about the dinning procedures, we were not able to catch up the sitting dinner, so we stock up at the buffet. The next day it went smoothly and we enjoyed the activities, the only thing that pissed us off the children are playing at the dancing hall, it seems it is their small playground, there should be strict rules.As the days goes on it is so homely for us, the service is good, the crews are in smiles and accommodating. The excursions were well organized. In total it was an excellent experience for us. Looking forward for our next cruise. Read Less
Sail Date April 2017
The ship is new and shiny and staff is friendly and efficient and speak excellent English. Embarkation/disembarkation is efficient -- perhaps because guests embark at different ports which means there is manageable number of guests to ... Read More
The ship is new and shiny and staff is friendly and efficient and speak excellent English. Embarkation/disembarkation is efficient -- perhaps because guests embark at different ports which means there is manageable number of guests to check in and out at each port. We had a balcony on Deck 2 (2096) which was convenient and a wheelchair access interior cabin (9152) on Deck 9 (HUGE tiled bathroom the size of an entire stateroom). Cabin stewards were efficient and attentive without being intrusive. Dinner in main dining room was outstanding (if you order your meat "rare" you end up with a larger cut every time). Tip: if you like an appetizer or entree and don't feel you got enough or liked the looks of someone else's you can just ask for another and they will bring it to you! Breakfast is a problem for those who don't like "Italian Style" breakfast (cold cuts and fruit and pastries). As other guests have commented the only place where you can get an egg or hot breakfast is in Fiorintina dining room from something like 7 am until 8:30 am. I am not making these hours up. And don't get there at 8:31. No eggs for you! Many people grumbled about this and it seems rather stingy on part of Costa so maybe enough people complain they will change this and offer eggs, etc at main buffet or extend breakfast hours. We got all-inclusive drinks package -- a very good deal -- although they make you pay for the last day when you get off the ship at 9 am, so everyone pays for a day they don't drink much during. But still a deal. Spa is beautiful and treatments reasonably priced and of high quality. BUT just because you book a treatment at the spa doesn't mean you get to use the spa steam room or pool or whirlpool. No way! They charged 35 Euro a day to use spa facilities per person. A total rip off and be warned -- its crowded and therefore not relaxing. Costa should revisit its lease agreement with the spa and demand that guests be allowed to use spa facilities without charge if they book a treatment. Ship is large but lacks a sufficient amount of public space to accommodate the 5,000 guests. I assume public space has been turned into cabins and public space that would normally be, say a large lounge with panoramic views, are "specialty restaurants" that are largely empty because Costa charges a fortune for the upgrade and with quality of food in main dining rooms its unnecessary. Pool decks are small. There is not enough room for everyone, not enough deck chairs, etc and this does not bring out the best in people. That being said, cruise is an excellent value with excellent staff and great ports and we enjoyed every minute, but if feeling a bit crowded will ruin your vacation or make you cranky, then think hard. It took a day to get used to people always being in our "personal space" and bumping into each other, etc. Kudos to Costa on the "automatic" lavatory doors that slide open with a wave of hand -- very cool and sanitary once you figure out how they work. Ports: we are experienced travelers and the only "cruise excursion" we did was to Pompeii -- highly recommended bc ship leaves at 3 that day and timing is tight for self arranged tours. You have time to explore Naples a bit afterwards (don't bother to pay 6E to go into "castle" as there is nothing to see inside and its falling apart. Just take your photos outside. Archeological Museum is a must see if you have already seen Pompeii, etc because everything they found is in the museum. BUT this was not possible on this visit bc ship left at 3 pm. La Spezia: charming coastal town with market on Fridays (Diadema's usual day). See the town then go to Cinque Terre tourist office at the train station BEFORE 1:30pm (we got there at 1:33 pm and office was closed and we had to wait until 2 pm to talk to anyone). The tourist office that sells the rail cards to see Cinque Terre speaks English (and every other language) and will tell you where to go and help you plan schedule to get you to the towns and back in time to meet ship. We got a late start on train after 2pm and still saw 3 of 5 towns and got back in time for early dinner on ship! We tried to do a boat trip to the towns but we were out of season in March and they were not offered. Savona: this was our embarkation/disembarkation port and sadly we didn't really explore it because we were busy hightailing it to Pisa (highly recommended-- leaning tower became everyone's highlight of trip!) and Florence for the rest of the weekend. Marseille: we had a cold, wet day but walked everywhere. Just took the port bus from ship (they charge but its necessary) to center of town. All the major sights are free. Barcelona: Can't wait to go back. We took ship bus to hop on hop off bus (its right there where ship drops you) and had an AMAZING day. One day is not enough to scratch surface of this amazing and beautiful city. Palma: Again, ship bus to center of town. Beautiful island! It's a tiny gem (so clean and tidy!) in the middle of the sea. Cathedral and round castle are must sees (see Cathedral first then take taxi to castle and guy in ticket shop will call a return taxi for you when you are done). There is a hop on hop off bus here but we didn't take it. Please note the "pearls" they sell everywhere are NOT real. They are pretty and well priced but made of ground up shell paste -- so you are not buying pearls. Just so you know. Read Less
Sail Date March 2015
We went on a 3 night cruise to Barcelona and Marseilles, France on Costa. Overall the experience was not a bad one, but certainly one that if you are not Italian or even European can be a bit of an adjustment. The ship was well cared for ... Read More
We went on a 3 night cruise to Barcelona and Marseilles, France on Costa. Overall the experience was not a bad one, but certainly one that if you are not Italian or even European can be a bit of an adjustment. The ship was well cared for and was in the Greek God/Goddess theme. What this means is that I spent several times answering questions from my little one about "what is that" when she pointed to the naked men and women (Greek figures) throughout the ship. The decor was nice, the main area was nice and the cabins were extremely spacious and well maintained. Bingo again was the highlight activity on the ship! We played each night. The shows were pretty good. We pretty much did our own thing for the most part. The cruise ship boasted about the kids activities and we took the youngest to the kids area and many times she was the only one. Many people on the cruise opted to have their children with them. My teenager didn't find anything interesting in the teen zone as again it appeared no one really hung out. The main reason we chose this cruise is to go to Barcelona. However, the Barcelona stop was a true disappointment. We were only in port for 5 hours and that is not enough time to spend in Barcelona. We spent an entire day in Marseilles and it was a waste. I would rather have more time in Barcelona and less time in Marseilles. The food was typical European fare and the buffet is a free for all! There is no such thing as queing for lines so its pretty much get in where you fit in. The evening dining was nice and there was a nice selection of food each night. We had set seating so we dined with the same family each night. They had kids and so it was a nice time to catch up to hear about each others adventures during the day. We bought the drink package because it was worth the money. It averaged out to 3 drinks a day per person and we consumed more than that (non-alcoholic). We bought water from the ports and were able to carry it on with us. The price was right for this quick 3 night cruise and it was a good introduction to Costa to decide if I wanted to cruise with them in the future. As an American on an Italian cruise ship, the hardest adjustment was the smoking throughout the ship. There were not designated areas so people pretty much smoked where they wanted. There were enough people on the ship that spoke English so we didn't fell alienated, but we were certainly the minority on this particular cruise. The people did not appear to be as friendly and sociable as other cruises but the crew was nice. All in all, if there was more time in Barcelona this would be a definite recommend. For the cruising experience, it was not a bad experience and if asked would I use Costa again, I would say yes. At least next time I will know what to expect and can prepare accordingly! Read Less
Sail Date April 2013
The ship was all it claimed to be! We were pleasantly surprised as we just sailed a few days ago on Costa Victoria and this one was indeed awesome! From the entrance to the main plaza, it was gleaming! A giant Buddha like figure was the ... Read More
The ship was all it claimed to be! We were pleasantly surprised as we just sailed a few days ago on Costa Victoria and this one was indeed awesome! From the entrance to the main plaza, it was gleaming! A giant Buddha like figure was the centrepiece aside from the glittering lights around the ship! The chocolate bar soon became my youngest son's fave hang out. He even got us to buy him a souvenir mug as a reminder of his happy days at this place. It helps that staff here were always friendly and accommodating! Facilities wise, what can I say, it is all tops at this ship!Very luxurious as it was relatively new, christened as we heard just in 2009. So it was a great experience! Food was also great, but sometimes it was a bit tedious for us coming from Costa Victoria which had similar menus. We could guess what food was going to be served especially for brekky. Anyhow, we still enjoyed our meals there! Special mention to the staff, our MAitre D at the Dining Room, who spwered us with lots of special treats, even a bottle of wine and most especially memorable as they helped make my husband's 50th birthday a very unforgettable event- complete with a slightly bigger chocolate cake than usual and singing the birthday song with other waiters too! Also, I got a rose at it was also Mother's Day that Day, a double treat for us! A few times I tried to escape dinners but alas! I was sent food- several dishes in my room! So thoughtful those people! The ports we visited were equally pleasantly delightful for us- never did we hear about Vigo or Cadiz much before but we thoroughly enjoyed those Spanish ports! The only negative criticism we could give was that the no smoking ban is not very much implemented in the lounges especially so it was annoying to still inhale the poisonous fumes from many people there. They were cunny enough to pick up ash trays with them and just put it on tables they like so it wasn;t effective- that of allowing only those tables with ash trays as smoking areas. They should just be vanished to the outside of the ship and in one side only! So much for progress in the developed world! Re other passengers- we found that many Italians were a bit pushy for our taste. They seemed to think they owned the ship and liked to push in in lines! Even the tour guides confirmed this, they too noticed those people were a bit uncooperative and pushy! Read Less
Sail Date May 2010
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