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15 Costa Genoa Cruise Reviews

We booked Costa Pacifica for 10 night Mediterranean cruise for our wedding anniversary. It was our first cruise and i would say that it met and sometimes exceeded our expectations. Value for money was great and with few exceptions ... Read More
We booked Costa Pacifica for 10 night Mediterranean cruise for our wedding anniversary. It was our first cruise and i would say that it met and sometimes exceeded our expectations. Value for money was great and with few exceptions everything was awesome. Cleanliness overall was top. Reaching places on the ship was easy after we discovered the interactive screens. Sadly, always some of the elevators were out of service. With the exception of our dinner waiter who was later then other waiters, the staff was very helpful and friendly. Food quality and variety for us was exceptional. Many serving buffets and hours. We loved sea fruits, bakery, grills, pastas and desserts. We dinned in My Way restaurant. The menu was different each night, with 3-5 options for each meal, italian cuisine at it's best. Daily and evening events, some free, some paid. We were clearly explained that this is an italian ship and although we enjoyed the italian atmosphere, we felt that some events were for italian guests mainly. English is the second language here. Theatre shows were ok with some good singers, decent dancers and great acrobats. Some comedy also. Internet packets are expensive like all cruises, but there are some social packets and even one option to pay for minute. Excursions were worth it, some a little expensive but it was the best option. We booked northern part of the Lanzarote, Puerto de la Cruz in Tenerife, and the 9h all around Funchal (fabulous experience). We chose to visit Marseille and Malaga on our own and it was a good plan. We absolutely loved the condition of the ship, the design and decorations. Everything reflects a musical theme. Recommend it. Read Less
Sail Date September 2019
We did the 7 Night Cruise June 2019 Started at Genoa and did France Spain and back to Italy on the Costa Fortuna. Rooms were great like most cruise ships, clean and always well looked after by our stewart. The food was amazing in ... Read More
We did the 7 Night Cruise June 2019 Started at Genoa and did France Spain and back to Italy on the Costa Fortuna. Rooms were great like most cruise ships, clean and always well looked after by our stewart. The food was amazing in our eyes , fresh pasta and always nice and hot if your wanting that little extra , the Dinners and Breakfasts in the diffrenet rooms around the ship were fantastic and the atmosphere was also great The ship was easy to get around and plenty to do on board The Casino Staff were great to chat with and always very Friendly Must say that if your after a great fun holiday , it rate this ship 9/10 This was our 12th cruise but first in the Medditerainan and must say we really enjoyed it and would do the same Ship again Hope you enoy like we did Read Less
Sail Date June 2019
We already took a Costa cruise in the Adriatic sea and enjoyed it. So we decided to go on another Costa verses switching to another cruise line. We joined the Costa Club and had some perks for going again. We booked directly with Costa ... Read More
We already took a Costa cruise in the Adriatic sea and enjoyed it. So we decided to go on another Costa verses switching to another cruise line. We joined the Costa Club and had some perks for going again. We booked directly with Costa but used the Italian booking site. We received so many perks and extras for booking via the Italian site. We had a Balcony Premium for 2 adults and 2 children.(8 and 12) it was a great amount of space. We weren't ontop of each other during the week etc. We brought our own 220V extension cord so we could plug in all our devices. The food was great. This boat had an option of "Open Seating" for one of the evening meals. Same menu as the "Fancy" service dinner, but quicker (it seemed) and I felt better for our family. The service crew was amazing. My husband was practically a celebrity at the end of the cruise with many of them knowing his name and saying "Hi" around the boat. The crew was also helpful and wonderful to our children. The kids club had more international kids on our last cruise, this one had many Italian so my kids didn't do the club much, but it was a good size club space and activity schedule was great. It would be great for younger children. We are use to the multi language environment, so the multiple language didn't bother us, we enjoyed it. Read Less
Sail Date December 2018
Recommended by friends who had been and we loved this cruise! Flew to Nice and used the Costa coach transfer to Savonna. Embarkation was very efficient and cruise terminal in Savonna comfortable. First stop was Marseille, the cruise ... Read More
Recommended by friends who had been and we loved this cruise! Flew to Nice and used the Costa coach transfer to Savonna. Embarkation was very efficient and cruise terminal in Savonna comfortable. First stop was Marseille, the cruise terminal is about 10km from town centre with free bus shuttle provided by the port. In Cadiz the railway station is right next to the terminal. In Madeira, St Martin, St Kitts, Antigua and Martinique we shared minibuses or taxis - we were in party of 4 - for 25 to 30 USdollars or euros per person. In Philipsburg the water taxi is great to get you to the beach. Five days at sea were very relaxing with good activities . We enjoyed the Italian course with Marco and took part in table tennis "tournaments""- we had brought our bats. Food on the Pacifica was superb, our waiter Ramir very helpful and spoke good English. Got a delicious birthday cake for only 11 euros - and card from captain. The entertainers dealt brilliantly with all the languages, shows were good and plenty of live music and dancing in bars. We left the ship in Guadeloupe and disembarkation was quick and efficient. A great cruise and would definitely go with Costa again Read Less
Sail Date November 2018
We chose this cruise, because we wanted to visit a bit warmer places before winter. It was really a great decision. Food was delicious and our service (waiter) was really, really kind. It is always a lot of food to eat and everyone can ... Read More
We chose this cruise, because we wanted to visit a bit warmer places before winter. It was really a great decision. Food was delicious and our service (waiter) was really, really kind. It is always a lot of food to eat and everyone can fine something for himself. We liked activities for children and other things on the ship. We enjoyed every single minute on the cruise. Ports and excursions were well organized. We had no bad experience with disembarkation and embarkation. The ship is beautiful and has everything for a comfortable holiday.The cabin was beautiful and always clean when we come back, so the employees did their job as they should. Everyone was very kind. The children also really enjoyed the holiday. Our daughter, that can speak English, met a lot of friends from different countries, and for her it was also a great experience. we would like to go again to visit other destinations as well- Read Less
Sail Date October 2018
Our overall cruise was one of our favorite vacation we have every experienced. Our cabin was on the 11th floor, with a balcony overlooking the ocean which was breathtaking. I personally wanted to say a huge thank you to the chef and ... Read More
Our overall cruise was one of our favorite vacation we have every experienced. Our cabin was on the 11th floor, with a balcony overlooking the ocean which was breathtaking. I personally wanted to say a huge thank you to the chef and waiters, who have served and treated us with utmost respect and they had especially cooked the food that we requested due to our limitations. We dined at the restaurant, A la Carte and not the buffet restaurant as we preferred a quieter area to dine. It was just my wife and I so just something a bit more romantic. So Thank You to Francesco Patamia - Maitred Thank you to Jhanito Gatus Jr - The Supervisor And thank you to Katuuk - the waiter I apologize if i wrote the names incorrectly but I'm sure you know who you are. Overall, service, excursions, cabin, dining and activities were spectacular. Read Less
Sail Date July 2018
My first time not on an American cruise ship. I have been on Princess, Celebrity and Seaborne. My husband is Italian so thought we would try Fascinosa out of Savona (Genoa). We got a suite, which gives you the Intenditore all inclusive ... Read More
My first time not on an American cruise ship. I have been on Princess, Celebrity and Seaborne. My husband is Italian so thought we would try Fascinosa out of Savona (Genoa). We got a suite, which gives you the Intenditore all inclusive drinks package and access to the 11 floor dining room, which is fabulous. Great food and service. All for about half price of American cruise lines. We loved the Med cruise especially the stay in Ibiza where we took ferries ourselves to the beaches in Formentera. Very easy to take yourselves to the beaches via ferry. A terrific experience. But yes, it is European. Know that in Naples you can take a cab to almost any site for a private tour! But we enjoyed the tour via Costa in Palermo. We did a mix of taking Costa tours and traveling on our own. In Barcelona it was easy to walk to the shopping areas on our own and just fabulous. Read Less
Sail Date June 2018
We were not sure what to expect as this was our 14th cruise but first with Costa. Previous cruises were with Celebrity, Royal Caribbean, Holland America and Norwegian. We selected this cruise because of the itinerary and ports of call. ... Read More
We were not sure what to expect as this was our 14th cruise but first with Costa. Previous cruises were with Celebrity, Royal Caribbean, Holland America and Norwegian. We selected this cruise because of the itinerary and ports of call. I had read previous reports and fortunately did not base our decision on these reviews. The cabins were spacious (for a cruise ship) and spotlessly clean. We had the option of having the room made up once or twice a day and selected twice a day. Previous reports talked about the rudeness of other passengers and the pushing and shoving. We never experienced any of this. We did not encounter any other English passengers but all the crew spoke English. If you are English speaking and you are looking to socialize with other guests, this will not be the cruise for you. The crew were AMAZING! They went out of their way to help make our experience memorable. We ate in the dining room 4 out of the 7 nights. There was pasta on the menu each night, so even if we didn't like the featured choices, we could always get a good plate of spaghetti! Because of the late departure on 2 of the nights, we ate ashore. The entertainment was varied and there were multiple dancing venues. I can highly recommend the NeoRiviera. Read Less
Sail Date June 2017
We boarded the Fascinosa from Valletta Malta.When we boarded rightaway we could see that the ship was of high standards and the decoration of the whole ship was amazing.Our cabin was extremly tidy and quite big and comfortable and it had ... Read More
We boarded the Fascinosa from Valletta Malta.When we boarded rightaway we could see that the ship was of high standards and the decoration of the whole ship was amazing.Our cabin was extremly tidy and quite big and comfortable and it had everything we required.Our cabin boy Romeno was friendly and he attended to all our needs.As regards to food on ship,we could t ask for more!There was such a variety of food all through the day that it was impossible not to find something to one s liking...and it was all soo delicious! The evening dinner menu was changed everyday and varied.But my favourite section was the sweets and bakeries...yummy !We made friends with aa waiter at the dinner table...he wasn t exactly our attendent but he served the table behind us but he we still managed to become friends as he was the friendliest guy ever!Good luck Harron..keep up your good work and friendliness.Last but not least I d really like to thank the animation team..they were GREAT!We participated in all their activities and they were all soo good in keeping the atmosphere lively and joyful especially in the evenings.We had such a great time dancing and singing with you!Thanks to all especially to Marco and Rodrigo! All in all ours was an experience that we can never forget and we r sure that whenever it may be our choice of cruise would be Costa! Read Less
Sail Date May 2017
It seems most of the reviews on this site are from couples, and not very many Americans on Costa. So I thought I would post our impressions and some thoughts in particular regarding kids. Spoiler alert: we loved it! But I can see that ... Read More
It seems most of the reviews on this site are from couples, and not very many Americans on Costa. So I thought I would post our impressions and some thoughts in particular regarding kids. Spoiler alert: we loved it! But I can see that Costa might not be for everyone. My family (me, my wife and two girls aged 11 and 13) went on a one week cruise on the Costa Diadema sailing form Savona on April 8. Basically a different port every day, with only one sea day. I was trying to expose my kids to as many places as possible within our time constraints. While we succeeded in seeing a lot, we may have overdone it, as we were rushing around the whole week. Timing. Our cruise was scheduled around my kid’s spring break from school. This seemed like a great idea to me. I thought it would be less crowded than the summer. I’m not sure it was. Our spring break coincided with Easter week, so there were tons of people everywhere but especially in the Vatican and other cathedrals in Italy. We were at the Vatican the day before Good Friday. At our school, if Easter comes particularly early or late, they will not schedule spring break around it. If you have a situation like that, I would say go for it on spring break. I would not recommend the Vatican during Easter Week. Our kids break was only one week. We flew out of San Francisco on Thursday night and returned a week and a half later on Monday afternoon. Kids had to miss two school days and were actually not happy about that – they are serious students and didn’t want to miss any school, so we tried to minimize it. It was really a lot ground to cover in that time. If we do it again I think we will try the summer. Kids on Costa. On our cruise, there were tons of kids, so you will have lots of company. Our girls are 11 and 13, so we were a little surprised when we were told on check-in that the initial organizational meeting for the kids club would be at 11:30 p.m.! Italian kids stay out later than their American peers, and Italian families like to eat late. Our kids never participated in any of the organized kid’s club events. Aside from the somewhat inconvenient hours, we were just too busy. Ambiance. Hard to explain. The ship was loud and bling, bling, bling everywhere. Lot of excitement, music, shows, kind of crazy. We actually liked it, but if you are looking for peace and quiet it’s hard to find. It was sometimes hard to figure out where things were, how they worked, or what was going on. All of the crew spoke adequate English for their jobs, but not always adequate to give directions, and there seemed to be a lot of confusion on their part about how things actually worked. So if you are a control freak and expect there to be some resource somewhere that finally and definitively spells everything out, I expect you are going to be disappointed. If you can kick back and go with the flow, you will have a great time. Dress. Not nearly as formal as we expected. I had only been on one cruise before, on Norwegian years ago. On that trip, I actually brought two tuxedo jackets, one black and one white, for the two gala nights. No need for that on Costa! Diadema had one gala night. I wore a blazer and tie for it and my girls (big and small) wore cocktail length dresses. Most people didn’t bother. I would say maybe 10% of the men were sporting a jacket and tie that night, and maybe another 10% jacket no tie. We actually packed pretty heavy for the trip as my girls were kind of into the idea of the theme nights (all white, tricolore, black and red). But when we saw how casual everyone else was, they didn’t want to bother to dress up. We could have packed a lot lighter and if we go again we will. The only theme night that had a high percentage of participation was the White Nights. Most of the people that actually went to the White Nights party were wearing white. You often hear in the US that “Europeans are better-dressed than Americans.” There is a lot packed into that statement, not least of which that “Europeans” is a pretty broad term, that includes diverse populations that are not homogenous. I will leave that aside and address only the Europeans on our cruise (practically everyone on our cruise except us was European.). The second nuance is just what you mean by “better dressed.” This can be used to mean either (i) “more formally dressed” or (ii) “more stylishly or fashionably dressed.” I can say that, with respect to the Europeans on our cruise (i) was not true at all. It used to be that you seldom saw adults in Europe wearing jeans, shorts or sneakers unless they were American tourists. This is absolutely no longer the case. I do not think people were dressed more formally than they would be at, say, a resort in the US. However, with respect to (ii), dressing more stylishly, it is true. Everyone you saw just looked better than the average American in terms of their clothes. They were wearing the same general kinds of clothes, just wearing them better. Even families with little kids managed to have everyone clean, matching (where appropriate or desirable!), newish and somehow just together and well turned out, all the time. So I would say, don’t worry about dressing up too much, but do try to bring your “A game” in terms of not wearing worn out clothes or mismatched outfits unless you want to stand out as a schlub. Dining. Fabulous. I actually thought the food alone was worth the price of the cruise, like they were throwing in the accommodation and travel for free. We were assigned to the main dining room, Fiorentino, for the early seating for dinner, which was supposed to start at 6:30. Our biggest challenge of the whole cruise was getting there on time! We basically never were on time. The first night, it was about 8:00 when we were ready for dinner, and they wouldn’t let us in. We went to the Corona Blu for dinner that night, which had open seating with the same menu as the main dining room and had a great meal. We tried that again later in the cruise but were rebuffed, and told that this option was only open for those who had been assigned it as their dinner choice every night. Second night we got to the dining room around 7:30. We bypassed the Maitre D’ by entering through the upper level and going down the internal staircase to get to our table. After we were seated, the Maitre D’ came back to our table and started yelling at me very animatedly in French. I speak French well enough to know what he was saying, but not really well enough to go toe-to-toe with him in real time. He was actually justified at being annoyed at us – we were an hour late after all – but I thought the way he went about it was more than a bit rude. So, I responded with my best Gallic shoulder shrug and a casual “D’ac” while I returned my attention to my aperitif (vermouth, light on the ice, with a lemon twist, not a wedge – I already had the bartender at the Stella del Sud trained!). This turned out to be the perfect response, as he sort of ran out of steam and stomped off, still in a huff. The rest of the week we struggled to get there on time, and ate at the Adularia one night, which also had open seating, and at the buffet one night when we were really late. Although we only made it there half the time, the waiter at our assigned table in Fiorentino (Ahri) was great. Very attentive, perfect English, he would leave wine and water on the table so we could help ourselves (Piu Gusto drinks package is supposed to be by the glass only). He was the only waiter we really talked to much or got to know anything about on the whole ship. He was from Jakarta and was very interested that I had been there recently on business. He was also the only person on the ship that we tipped separately. I figured Costa’s 10 Euro per person per day could take care of the rest of them. On any given day you would likely receive service from literally dozens of people, not necessarily the same from one day to the next, and I don’t see how you could tip them all individually. In general, the whole ship is run pretty efficiently, but it’s kind of an assembly line operation. You are waited on by tons of people, so it’s understandable if the service is not very warm or personal. Overall, I thought almost everything we ordered in the main dining room was good quality, with a thoughtful menu, well presented and served hot. There were usually two to four choices for the main course, two for the other courses or maybe three for desert, along with several “always available” items. It was basically all an Italian menu, although varied and tending towards Northern Italian and a mix of more original dishes and traditional ones. It was not just spaghetti marinara all week, have no fear. My wife was a little disappointed they did not also feature more French or Spanish dishes but overall we were very satisfied. My kids ended up loving the formal dining. I was sort of surprised by this since normally they prefer buffets. They would bring a book or an iPad to dinner and did not mind how long we took. My wife and I would kick back, have a couple (or more!) glasses of wine and really enjoyed the pace, which would be considered very slow by American standards. We had a great table with views out big windows on the stern and a couple nights were able to see the sunset from it. I helped my kids order and encouraged them to order most of the six courses on offer. They would try things and if they liked it they would eat it. I never pressured them to eat anything. This worked great – they tried a lot of things they would not have otherwise, and ended up loving some of them. It was successful in getting them to broaden their palates a little. Breakfast. The buffet selection was pretty big. As many others have noted, it did not include eggs. But for a “continental” breakfast, there was a lot on offer. I prefer complex carbs and protein for breakfast so usually selected whole grain bread, cold cuts and cheese. My wife likes fresh fruit for breakfast and there were always several good choices including fabulous and fresh melon. My kids love pastries and sweets for breakfast and they were in absolute heaven. There was some really good prosciutto, which I liked to have with the melon. In the US, and I suppose in Italy as well, this is usually eaten as an appetizer at dinner, but it worked just fine for breakfast. I think even the pickiest eater should be able to find something they liked here. It’s crowded, but manageable after you learn your way around. If you absolutely have to have bacon and eggs, it is only available in the main dining room. We did this on the one sea day. I had an English Breakfast, which was awful. My wife had Eggs Benedict, which she thought was barely edible. My kids ordered the Belgian Waffles with chocolate sauce and whipped crème, which they pronounced delicious. We didn’t bother with the cooked breakfast after that. Lunch. We only had lunch on the ship two days, the day we arrived and the sea day. The buffet both days was vast but insanely crowded. The food was good, especially the roast suckling pig, but the mob scene sort of detracted from it. Drinks. We got the “Piu Gusto” drinks package and I highly recommend it. Everyone in your cabin or traveling together has to get the drinks package if anyone does, and I wasn’t sure if my kids would get the value from it. I needn’t have worried. Kids enjoyed a steady stream of hot chocolate (including multiple flavor variations from the “chocolate bar”), smoothies and Shirley Temples and other virgin cocktails. They really liked being able to get whatever they wanted whenever they wanted (I liked that too!). They normally are not allowed to drink soda or other sugary drinks at home, so this was a treat. One funny thing about the drinks package is that it included almost anything you could want to drink, but you could only get water by the glass, not a bottle. This was inconvenient if you wanted to have water in your cabin. I would basically stop by the nearest bar and get four glasses and carry them back to the cabin. Kind of silly. Cabin. We booked last minute, and we had no flexibility on dates due to kid’s school schedule. We got what I was told was the very last four person cabin on the ship, and that may have actually been true as I got on a waitlist to upgrade but did not get an opportunity. The ship was very full due to Easter holiday. The only cabin available was an interior one, with one queen bed and two bunk beds to the sides over it. Really cramped for four people! My only prior cruise experience was with two people in a suite with a balcony on, if I recall, the top deck of the ship, so this was a different experience. Having said that, the cabin was laid out very well and efficiently with lots of storage. We hardly spent any time in the cabin, literally just sleeping, showering and changing clothes, and my family cooperated and made the best of it. If we do it again we will upgrade to balcony cabin at a minimum, and maybe a suite. The best part about the cabin we had? I kept reminding myself what a great price we got! Shore excursions. We went on shore at every opportunity, and most days stayed as long as we could. On three days, the days where we had more ground to cover, we booked tours through Costa. On two days we toured on our own. I thought the Costa tours were well run, interesting and packed a lot in. I was aware that we could book tours independently and save some money. I was afraid that if we toured independently and were late returning to the ship, we might get left behand. If we were on a bus full of people who were all late on a Costa-booked cruise, I figured they would have to wait for us or at least put us up and get us to the next port or something. This theory got tested on our day in La Spezia. It was Good Friday, and we did the longest, most jam-packed tour available, going to Florence and Pisa (In one day! This is probably a criminal act, and if not it should be.). Every place was swarming with tourists, and the bus was quite late getting back. But they waited for us! Price. I thought the whole thing was very reasonably priced, and if you spend a few minutes pricing cruises on websites you will see Costa is consistently competitive or lower than the competition. I felt we got good value for money. Travel Tips. We flew into Milan via Istanbul on Turkish Airways. I think a lot people, especially Americans, are afraid to go through Istanbul, and many of our friends scrunched up their noses when we said we were flying Turkish. I think this is misguided. Although there have been terrorist incidents in Turkey, nowhere is immune from this in today’s world, and when you factor overall crime rates, I believe you are safer there than in many American cities. Because of this skittishness, Turkish Airlines is offering great fares right now. It is an old school “flag carrier” which means service is far superior to what you will get on an American airline in the back of the plane. I chose the longest layover in Istanbul offered, 24 hours. We booked a hotel in the Old Town, toured some historic sights, had a great meal and overall had a wonderful finale to our vacation. Highly recommend both Turkish Airways and a stop in Istanbul. We had access to airport lounges in Milan and Istanbul through “Priority Pass” which is offered as a perk through many credit cards in the US (and I assume worldwide). This is a very valuable bonus and made the layovers much less stressful. My kids normally get pretty cranky waiting in airports, but with a clean, comfortable place to sit, wifi, snacks and drinks, they really didn’t care when the plane left! If you don’t otherwise have lounge access you should look into it. Bottom Line. If you want a high energy, fun-packed experience that covers maximum ground in a limited time in a part of the world rich in history, Costa Diadema, should be on your list. You should think twice before going to Rome Easter Week, however. If you want to kick back and relax on spring break, I suggest you might want to look into Club Med in Mexico! For us, I think we will do it again, likely Eastern Mediterranean next time, but will probably go in summer, book a bigger cabin and not try to do everything in one week. Read Less
Sail Date April 2017
We chose this cruise as it was extremely good valve for money. We secured it through Groupon and flew from Gatwick to Nice. Transfers smooth and on arriving at the ship our bags were whisked away and placed outside our cabin, let the fun ... Read More
We chose this cruise as it was extremely good valve for money. We secured it through Groupon and flew from Gatwick to Nice. Transfers smooth and on arriving at the ship our bags were whisked away and placed outside our cabin, let the fun begin! The ship is very ornate and the interior decorating a little offensive to those who like colour co-ordinated surroundings! However it was clean and the cleaning staff kept the whole ship slick and span. The waiter dining was good but could be a bit protracted in the evening's (we went for the early sitting as the 8 30 could mean queuing) As we got acclimatised we went to Deck 9 for meals as these are buffet style which was more to our liking. You get to see whats on offer and it was generally very good. One gripe of mine was the tomatoes! They weren't the lovely rich Italian ones, supermarket bland! The theatre acts were brilliant thoroughly enjoyed them. We enjoyed also the library and quiet areas. We did 1 excursion, Sorrento (which is beautiful) could have done without the Lemoncello factory experience as so much to see in Sorrento and would rather have skipped that and gone straight to Sorrento. We did hop on/off buses at Barcelona and Marseilles, great value for money and easy to book when we went ashore, so don't worry about doing them on board. We did the drinks package which we were pleased with, but be aware if you order a bottle of wine you will be charged, same with a bottle of water - by the glass you won't. This worked for us but of course of you want to sample wines from the extensive list you shave to bear t his in mind. Service charge. This is added daily so don't know if its worth enquiring paying at booking? May be discounted but not sure, one to ask travel agents. If we cruised again we would not try to see too much on going ashore as nearly missed the ship in Barcelona!!!! Just be aware that 5/6 hours, which you get in most stops, is not long. Long transfer on return. We flew out from Milan, lovely scenery on route, but had a long wait at the airport. This was not ant fault of Costa of course. In all we met some lovely people. Italian, French, German, Russian, Cuban in fact a very eclectic mix of nationalities! We really enjoyed this aspect of the cruise and although we both have only English it made for some hilarious conversations!!! Would I travel again with Costa? Most definitely. Why? Good cabins, good food and drink, good entertainment (would love to take my grandkids!) Excellent friendly "can't do enough for you staff), special mention here to Maria our cabin steward who was kindness itself! Lastly - great cruise if you can go Italian as very family orientated and relaxed. Loved it!!! Read Less
Sail Date March 2017
Our previous cruise with Costa, on a Neo ship was extremely disappointing, but we tried it again on the Costa Pacifica. This time Costa was all what we expected and even more. All the complaints we had on the previous cruise with the Costa ... Read More
Our previous cruise with Costa, on a Neo ship was extremely disappointing, but we tried it again on the Costa Pacifica. This time Costa was all what we expected and even more. All the complaints we had on the previous cruise with the Costa Neo Classica were take care of. No maintenance during this cruise, all elevators worked all the time!!, dinner was great and options were mentioned on the menu. Staff was great as well as service. And no promotions all the time. Nothing is as bad as being asked during dinner if you want to have the day promotion. (Which we could not get as we had all inclusive). This was the first time I went on a cruise while being in a wheelchair, due to an accident a couple of months ago. Housekeeping staff was great getting me on board and off board in my wheelchair! We had great help during this cruise from all the staf. Costa has won us back as our favorite cruise company, although we will never travel again on a Neo Collection ship!!! Read Less
Sail Date October 2015
First I have to tell you that I normally don´t write reviews for this site. But I have heard it being mentioned so often, this past week, that I do feel the need to give my opinion. My family joined the transatlantic cruise guests for ... Read More
First I have to tell you that I normally don´t write reviews for this site. But I have heard it being mentioned so often, this past week, that I do feel the need to give my opinion. My family joined the transatlantic cruise guests for the last week of their stay on Costa Mediterranea(a very good 6-night-deal was offered in Belgium and the Netherlands and we decided to take it). We are experienced cruisers. We are from Europe and have sailed on many cruise lines. As a couple and as a family. Cruisecritic was mentioned by several different American guests, when complaining to staff of the Costa Mediterranea. I literally heard "you just wait until I write about your service on Cruisecritic-dot-com". I decided not to say anything on board, but want to describe my honest experience, from a European point of view. And would like to tell you that we met many great US guests and had wonderful conversations(so this is not about generalizing in any way). I will first write on how I see Costa and then about our latest experience on Costa Mediterranea. The thing you have to realize, when taking a Costa cruise, is that you are entering "floating Italy". We love it, but it is very, very different from "floating USA". We love our peace and quiet. I actually get very anxious on US ships; I want to spend my vacation with my family. We don´t need entertainment,we only use the restaurant dining room(for breakfast lunch and dinner) we don´t drop our kids off at clubs and we don´t want to be chased by staff, repeatedly asking us what we need; we don´t fancy buffets, we want to decide when to socialize, our kids love to mingle at the baseball field or in the pools, when they feel like it. And I love the fact that all of our wishes our fullfilled, when we make them clear to the staff. We love Costa, because it really lives up to our expectations, in every area. Another thing you have to realize is that Costa gives you an absolutely amazing price. But it is an Italian price. When I check out Costa deals, I add the price for drink packages. Because I know I need to add them. Costa is very clear about what you do and don´t get, when sailing with them. When I make a trip budget, I add the drinks package. And I pay it in advance. I know it is a lot of money, but I can tell you you won´t regret it. The Costa Service Charge is similar on all cuise lines(minus Aida, but I absolutely can´t and won´t recommend Aida). One thing I need to warn you about is that Costa is amazing from the moment you arrive at your terminal. Costa is absolutely not good at making your travel arrangements. Friends and relatives and we, as a family, have had very, very stressfull and poor experiences with Costa tranfers(especially the ones from Malpensa). Ours range from an extremely ill bus driver to a bus crash. And we twice had the whole ship, delaying departure, because our bus driver was playing on his Ipad, while driving. And there is more(I have made many complaints, but nothing was done to make changes). But, this service is outsourced by Costa. Once you reach the terminal, everything is great and extremely smooth! Now, back to the cruise. We flew in, took the 5 Euro bus to Milano Centrale and then the direct train to Savona(book online to get a good price and a reservation. Kids Read Less
Sail Date April 2015
We just came back from Costa Diadema. This was our 4th cruise and first time Costa. We enjoyed it very much. Since it is a new ship, I would like to provide some reviews for people who want to know how it went or plan to go in the future. ... Read More
We just came back from Costa Diadema. This was our 4th cruise and first time Costa. We enjoyed it very much. Since it is a new ship, I would like to provide some reviews for people who want to know how it went or plan to go in the future. Airport to port: Our flight delayed to Nice. When we booked the cruise, we called Travel agent to add the airport transfer. It was easier and cheaper comparing to bus or train. We have paid Costa airport transfer round trip ($27 USD per person) between Nice and Savona. Since we didn't arrive Nice in time, we had to find a way to the next port, Marseille. We stayed in the hotel cross street from the airport, 10 minutes walk. There was no train due to the national strike. The next morning, we took bus #20 (8:15am) from Nice airport Terminal 1 to Marseille train station (11:45am). At Nice airport Terminal 1 bus station, we bought the tickets at ticket office with credit card €32.2 per person. Then we took taxi (€25 euro, cash only, tips and 2 luggages included) to the port (12:30pm) Embarkation: We explained our situation at check-in desk. There was no line for us. The lady checked all our paper work (web checked in weeks ago), and the other lady checked on board to make sure our room is ready. About 20 minutes waiting, we went through special entrance to get on the boat. The new thing to us is they took our passports and returned to us when disembark. It is required for all none European passports. Cabin: our room is premium ocean view cabin which was upgraded from standard room by promotion. It is very spacious. There are shower and bath tub separately, (only ocean view cabin on deck 1 comes with bath tub), queen size bed, and sofa couch which is longer than my high (5'7"). I can lay down comfortably. There are also a lot of storage space for clothes, shoes and luggages. The window is big that I can sit there, enjoy the view and didn't get cold. It is more comfortable than the balcony cabin we had before in Princess cruise. In the bathroom, the shower/shampoo is fixed on the wall. A soap, hair dryer and towels are provided. Diadema has "samsara suites" on deck 12 come with balcony, jacuzzi and sun roof, organic cotton sheets and bath robes. Overall new is better. Everything is nice and clean. Food: after checking our room, we immediately went to buffet. We haven't had regular meals for a day due to jet lag since we needed to sleep more than food. It was Italian lunch and breakfast and everyday is the same. We are not picky about food, so we stay with what offered, didn't go to restaurants that need additional charges. Breakfast: the main focus is all kind of breads, sliced cold meat and fruits. It is very simple buffet. If you want the hot meal, there is a restaurant that has international breakfast which has omelette, pancakes, eggs, bacon... It is traditional breakfast for different countries. No extra charge. Lunch buffet: all kinds pasta, meats, rice noodles, fried rice and one Asia dish.The one I like the best is the pan grilled sea bass. Hamburger and hot dogs are available all the time. Dinner: there are a lot choices on the menu. It is very different from the meals prepared in American cruise ships. They were less salty, less greased and less sugar which means plain and dry. It is perfect for desserts, not too sweet. I have thumb up for the desserts. No wonder France and Italy are known for their desserts. For the food, if you are used to American or oriental style, you probably won't be satisfied. However, the gala night (captain dinner), everything was surprisingly delicious. This is the one you don't want to miss. We were there during Thanksgiving week. On the thanksgiving dinner, We were offered special menu (turkey and pumpkin pie) along with the regular menu. They were very tasty. We looked around the tables, the waiter told us that only we had the Thanksgiving menu. We also noticed that the fresh fish on the dinner menu were quite good. There are a lot of fresh fish in the Mediterranean areas. Water: there are water dispensers available at breakfast and lunch buffet areas. At dinner, there was no buffet and the dispensers were closed. They offered different packages for water only, beer only, soft drink only or all drinks. However, we didn't realize that we had mineral water at dinner included, until we tried to pay for the water package. I guess it may be the deal between travel agent and Costa. We had "USA water" printed on our Costa card. We were glad that we didn't need to pay additional for mineral water at dinner. Excursion: we booked 4 online for 4 different ports. As soon as we knew we would not be able to make it on the first day, we called Costa to inform them everything happened to us and cancelled the excursion in Marseille. However, due to the language limitation, 2 of our rest 3 tours also got cancelled. There were not many English tours available. We then chose whatever available to us, didn't want to do self tour at that moment. Entertainment: the main show every night was fantastic. They were all more than 5 stars quality. Just for the show itself, it was already worth what we paid for the cruise. There are other things we like about Diadema. 1. It is smoke free the whole ship. However, There are designated outside areas for smokers. 2. Even though there are not many English Excursions available, it is very organized. In the past experiences from other cruise ship, the line to get off the ship was long. We had to find the end of the line first, stood in the long line and waited to get off the ship. After get off the line, then looking for the bus. Costa handled it very well. We got our daily program at night for the next day. It provided the time and the place to meet for each excursion. We showed up at right time and right place. Based on the language and excursion, we got a sticker for the bus number. We sit down comfortably and wait for our number to be called. Quickly we would be called, got off the ship and found the bus efficiently. This is also applied to the disembarkation at the last day. They were smart to arrange groups in the different areas. So the line wasn't long and less crowded. 3. The interesting thing is the language. The cruise director speaks 5 or 6 languages every time doing the introduction and announcement. Finally, if you only speak English, most of the time, you won't understand what people are talking about around you.   Read Less
Sail Date November 2014
Let me starts to explain that my wife and I have travelled to and in many countries and we usually would stay in 4 star or higher hotels. As I would become 65 years of age on the 11th. of February my wife and I decided to do something ... Read More
Let me starts to explain that my wife and I have travelled to and in many countries and we usually would stay in 4 star or higher hotels. As I would become 65 years of age on the 11th. of February my wife and I decided to do something special this year and book a cruise on the Mediterranean on the Costa Serena (Savona, Naples, Palermo,Tunis, Barcelona, Marseille, Savona) . As every traveler should do, prior to our booking we looked at the various reactions made by previous travelers on this trip. The first evening and night (as soon after the ship departed from Savona), my wife got seasick, in a way that she had to skip dinner altogether. The next evening departing from Naples the same happened, but taking sea-sickness tablets (provided on the ship) , my wife endured the dinner. After that she didn't have seasickness again. The meals on the ship were considered by both of us to be perfect!! I can not imagine that anybody would complain about this as the selection of food was fabulous!! Everything on board seemed to be well organized (maybe except for the lengthy time the life-boat instruction lasted) . The booked excursions all worked out fine.The only thing to improve on is to my opinion the fact that you need to pay for the use of WIFI. That seems to me to be a bit out of fashion. Read Less
Sail Date February 2014
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