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14 Costa Genoa Cruise Reviews

We choose this cruise as we wanted to sample their new flag ship, having cruised twice before on the Diadema, We were at the time able to book a cabin for 5, having done so on the Diadema where we had 1,5 bathrooms and 5 proper beds, we ... Read More
We choose this cruise as we wanted to sample their new flag ship, having cruised twice before on the Diadema, We were at the time able to book a cabin for 5, having done so on the Diadema where we had 1,5 bathrooms and 5 proper beds, we expected the same if not better! Embarkation went really well, and we loved the parking at Savonna. However a few more signs would really help. The cabin 5070 was only a cabin for a max 4 people, only 1 bathroom - with the glass showing through to the cabin - I know there is a curtain but with kids who think it is fun to play with, it doesn't feel relaxing! Well to accommodate our 5th person, we had a camp bed along side the bunk beds, so no space between the dressing table which meant we couldn't get to the window. So after several visits to the reception desk we were offered a second room for free. Great you may say, however Cabin 5076 was just below the Theatre, which had a disco until 2am on one night the noise and vibration was so bad I called reception where I was offered earplugs! Dining was great. This time we tried the Pizza place which we found excellent, better designed than on Diadema. However lunch in the buffet restaurant was too popular for the size of the restaurant, with queues to enter, then it closing for afternoon tea. Needs to be re thought. Bars - could do with more staff. Swimming pools. On the day of arrival the slides were open, however they were closed for the rest of the cruise due to poor weather. This I would dispute as we had blue skies and temperatures like on the first day on many of the days of the cruise. The Ship only has 4 indoor Jacuzzis which were 4 place, no under 16's - meant the swimming pool was full of little children and 1 x 8 man outside Jacuzzi which was always full. They need more outside Jacuzzis. The designers also placed the indoor showers on a level which flooded the seating area floor ( needs to have a tray to keep the water in). Entertainment - shows were short. There is no 4D Cinema, laser quest, F1 only a small games room, however they did have a kids/teens club which our kids did not try. Shopping on board also seemed poor, lack of choice, shops were not enticing enough. Would we go again - no on the Smeralda, yes with Costa. They have just built too many cabins at the expense of public areas. Read Less
Sail Date February 2020
This was a slow way to return to S. America and the ports made this a good choice. The ship was fairly full with guests from Spain, Italy, Finland, Russia, Switzerland, Holland, France, Argentina, Germany, Brazil, UK, USA and others. ... Read More
This was a slow way to return to S. America and the ports made this a good choice. The ship was fairly full with guests from Spain, Italy, Finland, Russia, Switzerland, Holland, France, Argentina, Germany, Brazil, UK, USA and others. Embarkation was slow in Savona, took us two and a half hours to get onboard. The food was Italian as expected with some unusual options such as pasta with squid, grilled salt cod and an odd dinner selection of sausages with endive with a pita bread on the side. Service was leisurely at meals but the waiters tried hard to please everyone. One table companion had registered as gluten free and at times seemed to get better options. When several others asked for the same choice, the head waiter was summoned and said only pre registered guests with a doctor's letter could pick from the gluten free menu. Coffee and tea is not avaiable after lunch or dinner in the DR but the waiters were generous with the wine for those with drink packages. Entertainment was quite good most nights with male tenors, dancing, magic acts and other singers. Most of the bars had music every night, some very good. We took several Costa tours -in Europe, all our tours in English were cancelled due to insufficient numbers but I rebooked in Spanish with no problems using the Totem machines. Tours mostly catered to two languages so we has Spanish/ Italian, Spanish /Portuguese, then once we hit Brazil English/Finnish, English/French and English/ German tours. Once we hit Rio, there was a major exodus and 1200 Brazilians came onboard. The whole ambiance changed with a late disco opening at midnight and a late dinner at 0100 to 0500. Breakfast in the dining room was almost emty at 0800 as many of the new arrivals slept in. Many of the new passengers were in their twenties and thirties compared to the more senior crowd who boarded in Europe. Customer service was fair to poor with long line ups at the desks and "Come back tomorrow" being a popular response. The TV and internet were very poor, much of the time there was no TV at all except the onboard channels showing tours and safety information. Internet was spotty with no service available at times. Our balcony cabin was comfortable and our cabin steward did a good job. Read Less
Sail Date November 2019
We have chosen this cruise like most people because of the itinerary. 11 NIGHTS WESTERN MEDITERRANEAN - an amazing itinerary.We sailed on 11 July from Savona. Reading reviews I knew the cruise line is not perfect and did not expect ... Read More
We have chosen this cruise like most people because of the itinerary. 11 NIGHTS WESTERN MEDITERRANEAN - an amazing itinerary.We sailed on 11 July from Savona. Reading reviews I knew the cruise line is not perfect and did not expect much, but what we have experienced was so much worth! Starting from the drill - which took at least an hour or more. English speaking people were wondering around the decks asking where to go. Eventually we were put on one of the outside areas under the sun (no seating and no sun protection) where we had to stay for at least 30 mins prior the briefing which we cant hear due to noise. By that time older people were not able to stand longer and some were shouting at the staff who were saying that it was not their problem - go and talk to the management. That was a big waring flag of what would follow. - No good service (except our stuart) - Poor quality towels and bed sheets, poor quality of linen at the restaurant . - Food of low quality and variety - what was not eaten on breakfast was used for lunch and then for dinner. - I had twice food poisoning from the dinners' dishes - Horrible service during dinners, when we had to wait for one hour to be served. - Only 2 properly trained and knowledgeable staff at the excursion desk, the rest could not do the job and were asking them to book or change tours and it took really long time to rebook excursions which were cancelled. I can continue, but really don't want to as it makes me so upset. The reason of all that - poor management on this ship. I would never step again on any of the Costa ships or recommend this cruise line. Read Less
Sail Date July 2019
- I got a last minute offer from an agency (on 2nd January and the cruise started on 5th January from Savona), and it was a good value for the money paid, but if I had to pay the full price, I would be disappointed. It was not our ... Read More
- I got a last minute offer from an agency (on 2nd January and the cruise started on 5th January from Savona), and it was a good value for the money paid, but if I had to pay the full price, I would be disappointed. It was not our first time cruise with Costa, but in general the service is of lower quality than on MSC and that reflects also on prices. The embarkation went smoothly when our time arrived, but we had to wait for more than 1,30 hrs although we arrived late (approx. at 15,00 h). Usually, when we arrive this late we are immediately scheduled for embarkation. The disembarkation went more smooth, since we waited until 10,30 h to disembark, and not push to be the first to get off the boat. SHIP - the biggest in the Costa fleet - a small city on the sea - balcony cabin on the left side of the boat (8th deck); great, spatious cabin, always clean; got a bottle of sparkling wine since I am in the Costa Club - the cabin choice was good for some rough sea that we have experienced - Dining restaurant is huge, service staff was nice, but it took them a long time to get us drinks; also, since I bought a package of soft-drinks, once they get us drinks in glasses, and once we got them in cans (more hygenic) and the size is different. Food in general is of average quality, but it downgraded from our last trip (in 2017). There is no more scrambled eggs, the line for breakfast eggs is soo looong, there are no American pancakes for breakfast. The staff in Diana Restaurant (deck 10) is generally less hospitable than in other restaurants. The ship was overcrowded with families, well, basically with kids, but we are used to this. If you are looking for a high-class cruise, peaceful and with lots of attention, this is not a cruise for you. Entertainment was great, and we loved Jose Navarro, the tenor. Service in our room was good, although we were a bit surprised that we did not received 3 hand towels but only 2 although there were 3 adult persons onboard in our cabin. Service in general area and in the restaurant Adularia was good. Ports visited were great, but we have visited them already, and we enjoyed visiting them again. The tours booked on the ship are too expensive in general, so we opted for self-organised tours, mostly with taxi (cheaper, visited some other places, had enough time to visit inside the building if we wanted, get time also for shopping and return to the ship afterwards - like with our private driver and guide). I travel with my teenager doughter and she was much happier 2 yrs before, because we had more international group. Italian kids do keep for themselves and do not mix much with others. We will definitively go for another cruise, but maybe with a different fleet, different ship or different itinerery. Read Less
Sail Date January 2019
On September 23, having just disembarked from MSC Fantasia in Genoa, I took a taxi to Savona (the driver offered me a special price of EUR100) and embarked on Costa Fascinosa, a back-to-back cruise though changing ship. I had bought this ... Read More
On September 23, having just disembarked from MSC Fantasia in Genoa, I took a taxi to Savona (the driver offered me a special price of EUR100) and embarked on Costa Fascinosa, a back-to-back cruise though changing ship. I had bought this second cruise last minute via internet while still on MSC Fantasia. What I got was nothing more than an Outside cabin without balcony that was still available, but paying a very good price. This cruise had a similar but not a same itinerary as the one I just left. Only two ports are repeated (Barcelona and Palma). Simply because I had another spare slot of time in the area before yet another cruise, and another cruise is always a good way to spend time (probably cheaper than simple living on land in Europe). I have previously cruised Costa a lot, but in recent years I preferred MSC which operates almost side by side. It was good to return to see how Costa fare, which I am still familiar with. What differences between the two! Simply put, MSC operates a more mature, more traditional cruise, while still cater to some younger cruisers, but Costa remains still the craziest and noisiest of cruise lines, cater to the youngest. Few cruise lines, if any, has main activities starting near midnight that can last till dawn. The White Night party was the craziest. Practically all passengers join, or like me, at least I had a long look of the action. Even in the main dining room, more than once there were activities of singing and dancing. The Baked Alaska parade was still on. Costa has shows every night, mostly production shows, unlike many competitors which seek cost cutting by presenting Headline Entertainers that may be of doubious standard. The shows were good, always highly energetic, and with real dances well choreographed. I consider the Costa shows among the best, if you like action-packed shows. This ship is smaller than competitor ships but has the largest show lounge of all. My stateroom, a basic Outside on the lowest level, is not bad at all. It is among the most spacious, bigger than similar cabins on RCCL, MSC and NCL. The ship’s hull is the same as the expensive Cunard’s Victoria. House-keeping was very good, and restaurant service was also adequate. For the price, I ought to say that my experience again exceeds my expectation, though I know Costa well, with more than 10 previous cruises earlier. I came with the lowest expectation of the food, but what a surprise! The food is better than RCCL and NCL. It serves a different menu devoted to a different region in Italy everyday (I believe they learned this from MSC). The cooking was more than adequate and on occasion even some pleasant surprises. One of the evenings they serve a menu specially designed by a famous Italian chef, and it was good. The free menu consists of paid choice which can be as simple as Wiener Schnitzel at a few Euro, up to a lobster at EUR25. On the buffet deck, more than once they serve very good local food, even sucking pig appeared, as well as Paella when in Spain. Cost cutting is through table water to be paid for, and even at the buffet they turn off the water as soon as dinner service ends. Tea and Coffee are available only at breakfast. For lunch and dinner you pay for it. So many passengers buy a drinks package as a matter of necessity. In this respect Costa is the meanest of them all (while everyone tries to cut back). For an ultra active cruise that is animated round the clock, Costa is supreme. Guests are mainly Italian and Costa employs several language hostesses who each have their station to answer any questions. Hospitality was good, again better than I expected (I had cruised on this ship, as well as the newest of them all, the Diadema). A satisfactory cruise that is good-valued. I only hope that Costa can spare passengers of the unnecessary ordeal of the emergency drill, which they operate seriously in the hardest way while competitors are more considerate. Was this the aftermath of Concordia? You are expected to put on the jacket and listen to the instructions in 6 languages before you are allowed to retire. The standard itinerary calls on Naples, Palermo, and after a sea day, to Ibiza for a long stay arriving early and sails for Palma de Mallorca at 4am the next day. Ibiza in late September was still active and the weather is fine. A true highlight of this cruise as you can sample Ibiza nigh life. Last port of call to Barcelona winds up the trip of a very standard itinerary. Savona was a convenient home port for embarkation and disembarkation. Read Less
Sail Date September 2018
We did a Med. cruise on this ship and it was , well ok, but I couldn't say I would recommend it to anyone, in fact I would not recommend Costa t anyone other than an Italian, why, well it's because they don't really care ... Read More
We did a Med. cruise on this ship and it was , well ok, but I couldn't say I would recommend it to anyone, in fact I would not recommend Costa t anyone other than an Italian, why, well it's because they don't really care about anyone much other than the Italian passengers. The annoncements are in Italian , sometimes repeated in English if you could call it that,very hard to understand most times, there are no english speaking TV channels other than the BBC news, excursions are only in Italian. No sour grapes here let's get that straight, I have done quite a few Costa cruises, why , well because they suited me and so I put up with the negitives. Sometimes on Costa, ships you are treated like a second class citizen if you are not Italian, on my last cruise our cabin was not made up for two nights after embarkation , we rang the service desk to be told that on coming passengers have priority , well hello who just got on, took two days for our cabin steward to say hello, hang on Cabin steward, not really just the maid so to speak unlike other ships and other cruise lines i have been on we had a dedicated cabin person usually a young chap who's job it was to make you feel at home and make sure you were happy, not on Mederiteranea . Food always a sore point with some but we found the food great, the buffet servery was fast flowing although you had to stand your ground when in line because certain Nationalities think they have some right to just push in. The meals in the dining room were also great and the service from the waiters was remarkable to say the least, they even smiled , even? yes even because something was not quite right on this ship it was hard to get a smile out of anyone, gone were the waiters with their jovial manner with a grin from ear to ear, yep they made having a beer or a wine enjoyable, Mediteranea is not a happy ship. Cruise itself was great Read Less
Sail Date October 2017
I had in the past considered an Easter cruise but was always late with the booking so when I saw a good offer on Costa web site, I decided to book. I continue to sail with Costa mainly because tends to have nice offers for solo cruisers ... Read More
I had in the past considered an Easter cruise but was always late with the booking so when I saw a good offer on Costa web site, I decided to book. I continue to sail with Costa mainly because tends to have nice offers for solo cruisers and because the nice privileges of being a Costa Club member used to be tempting. Travelled to Savona by Genoa airport this time (my traditional route is via Milano Linate and then the train), as I found a surprisingly good fare (Genua has a small airport - smaller planes, limited routes - so fares tend to be high) and noticed that the airport is not far from a train station. I tried to walk from the airport to the station but it was not so easy to find my way as I expected. On reaching the station I found out that there is a local bus which links the station to the airport (tickets can be purchased at the train station or at the tourist information desk at the airport) Reached Savona on a Good Friday so not much was open and decided to walk from the station to the airport which is not that far (and almost a straight line). In 25 minutes, walking with luggage, I was at the NH Darsena Savona where I have stayed before, located in the renovated part of the port, which is almost like a marina now, and steps away from the cruise terminal. Costa has its own terminal in Savona which is nice, comfortable, and decorated with nice pics of the time it was Linea C. It is also quite an efficient terminal and embarkation tend to be smooth, even if there were two other Costa ships in port that day. The cruise had an easy itinerary too: Savona – Barcelona – Palma (Mallorca) – Marseille – Savona The Costa Favolosa is one on a series of large ships built after the ‘Carnivalisation’ of the Italian company and therefore, externally, it is not too different to the large Carnival ships. Its interiors were created by Joe Farcus (and it is not always easy to say if they are pleasing or not until one is on board). It was launched in 2011 and built at Marghera (‘continental’ Venice) The ship has 12 passenger decks, named after existing places or palaces which would link with the ‘fable’ theme of the ship (more on the name than on display), like Hermitage, Tivoli, Escorial, etc. My cabin, on deck 7, described as an Interior Single Classic, had actually a double bed. There was not space for a table and chair as in previous single cabins I had on Costa but the wardrobe was large enough and there were a lot of storage space and options. Bathroom was the standard with shower and plastic curtain. Nice shower though and easy to control temperature. I had a problem with noise in the air ducts but it was looked at by a technician and improved although it was not solved entirely. As a gesture I was given a nice box of sweets with an apology letter, which was a nice touch. Decks 1, 2, 6, 7 and 8 are almost exclusively dedicated to cabins. On deck 3 there is an Atrium, with a piazza kind of feeling, where there are also the reception and the excursions desk. It also has access to the lower level of the Teatro Hortensia (a large theatre occupying three decks) and to the MDRs Duca di Borgogna (center) and Duca di Orleans (aft), both occupying two decks. The theatre has good and modern equipment and the facility to present ice skating shows. The restaurants like most of the ship was decorated on subdued, wooddy tones as well as beige, black and red. The décor, considering it was created by Farcus, is incredibly classy and not so ‘a punch on your senses’. Deck 3 also has some open deck space which is a bit more sheltered than the one on the top decks. Deck 4 contains the top levels of the MDRs as well as the middle level of the theatre but also the photo shop, a tasteful meeting room called Fabergé, a beautiful chapel (similar to the ones on the other Costa ships but in more pastel colours) and the discotheque. One deck above one finds the top level of the theater, the shops, a nice, spacious library with beautiful sea views, a smokers room/bar called Montespan, the Grand Bar Palatino (one of the central areas for entertainment, which has an exquisite central ceiling composed of light blue glass shells and also has some colourful, vibrant sculptures in glass cases and the ships model), a cafeteria where one could get excellent hot chocolate and ice creams, the 4 D cinema, the casino, a piano bar called Camelot (where most of the colour used was red but the piano is white… one of the rare feelings of clashing colours on the ship), a ‘ballroom’ (actually not such a large room but also not much used) called Pompadour (in interesting tones of green, brown and interesting chair design) and perhaps my favourite space on board: the Molière lounge with simple, almost minimalistic, but well-designed chairs, and all in quite subdued colours, apart from the round blue ‘shields’ around the room. This was the place for the private events as well as some of the themed parties. The main swimming pool is on the center of deck 9 with a two-deck lido. Deck 9 is also where the lower level of the buffet as well as another swimming pool (aft with more open deck space) are to be found. One deck above is where the Squok Club (a separate area for small children) is located as well as the upper level of the buffet (a quieter, more pleasant area which in the evenings offer a pizza as well as a burger restaurant (extra tariff). The well-equipped gym, the spa thermal area as well as the Club Favolosa (the top extra tariff restaurant on board almost exclusively for suite passengers) are on deck 11. On deck 12 there is the formula one car experience, the top level of the spa, an Acqua Park for small children, jogging tracks and a area for basketball, etc. The other passengers were a mix of nationalities but the larger groups were French and Italian, with their not so well behaved children in tow (I now know to avoid Easter cruises in future). The passenger profile was not much different from the average mass market cruise these days, but, as a short cruise, during school holidays, it was not so impressive in behaviour and social manners, a price to pay to get a good offer on a single occupancy cabin sometimes. The food was quite ok, some interesting Italian regional menus but the portions are becoming smaller and smaller… the Samsara restaurant was worth the extra tariff for its creativity on menu and flavours as well as for the quieter environment (despite been next door to the larger Duca di Borgogna MDR). Food on the buffet was varied but it is often crowded and not a nice experience. Waiters no longer serve you drinks at the table and one must go to some points near the food stations to get drinks. More casual, probably logistically easy for the staff but not ideal when one is part of a large group, etc The weather was sunny for most of the cruise and the ship sailed smoothly for almost all the cruise (a bit more rolling when crossing the Gulf of Lions but glass smooth around Mallorca) Service was excellent in the cabin, which was kept spotless, restaurants (although more staff is needed… the poor waiter was taking care of five tables practically alone, so delays did occur), a bit slow on the bars but still ok, and the usual hit and miss at the buffet and open deck areas. Staff was mostly friendly but there was a feeling in the air that this is not a happy ship. Disembarkation was ok, on time and fairly smooth apart from the fact that Costa no longer arranges for a shuttle from the terminal to the train station (which was quite popular in the past) and there is not much information to be had once one leaves the ship. Luckily, I knew my way back to the station walking. The Costa Club ‘privileges’ are not so many now and there seems to be efforts to cut costs on them, but still better than in the competitor’s cruises. The ship was nice and well-kept but nothing particularly special. The itinerary was good and simple but again with nothing special. Costa needs to improve the product. There were no hosts talks on embarkation day, although they seem to have a fixed desk point on the ship, nothing really special on the gala night menu, that noisy, tedious white night, and the thermal area at the spa is in need of repairs and refitting. All in all, an average cruise, enjoyable if one knows where to go and when, but nothing remarkable. A pity as the ship is nice. Read Less
Sail Date April 2017
We sailed Jan 29, 2017 i booked 2 cabin 4 adults 1 infant 1 child. The kids enjoyed Peppa Pig show and heated pools. Spacious cabin but you have to close the toilet cover to flush the water and i hate it especially at the public toilets, ... Read More
We sailed Jan 29, 2017 i booked 2 cabin 4 adults 1 infant 1 child. The kids enjoyed Peppa Pig show and heated pools. Spacious cabin but you have to close the toilet cover to flush the water and i hate it especially at the public toilets, its the same you have to put down the toilet cover to flush the water. Very nice cabin crew and accomodating. The food at the dining is just awful, too salty lasagna.. No free water at the dining. I dont like the fish at the buffet its just awful everyday. Entertainment nothing special but they are nice. I participated at the Voice Of The Sea and its a memorable experience, that was very nice... The party at the pool deck is very good but after you party no free food availble. Their gala night is just another night nothing special. It just that not my type of cruise. But for a very cheap price i will go back again with the family. Read Less
Sail Date January 2017
We recently went on our first and last Costa Cruise, everything was good, until the evening before disembarking, they had added 15% to a prepaid drinks package, we bought the 20 beers and 20 soft drinks packages on board as we were told we ... Read More
We recently went on our first and last Costa Cruise, everything was good, until the evening before disembarking, they had added 15% to a prepaid drinks package, we bought the 20 beers and 20 soft drinks packages on board as we were told we couldn't buy it before boarding the ship but there wouldn't be any added costs because it was a package. Then we were told we would have to get off the ship at 8a.m on Friday morning for our transfer to Nice from Savona, our transfer was arranged for 10.30 a.m through Costa and the Cruise Company we booked with. There were at least 100 passengers this happened to, most of them booking through the same company as ourselves, amongst the passengers were disabled people, myself and my husband included. it seemed to be the British passengers this was happening to, or at the very least, people flying into the UK. This earlier transfer meant that many of us would have a 12 hour wait at Nice Airport. The Captain put it a short appearance and then disappeared, the Reception staff didn't really want to know what was going on, and weren't very helpful anyway, then when some passengers started to get really angry, they offered them an extra hour before they caught their transfer but would have to wait on the quayside. We found it all totally unacceptable as this had been known to the staff onboard at least two days earlier but passengers had not been informed. I can't understand why people with an evening flight were put off the ship first and others with an earlier afternoon flight were allowed to stay onboard longer, this, to me seems ridiculous, also, one of the ports we should have stopped at, Tunis had understandably been cancelled so they took us to Sicily which was closed because of a Bank Holiday, when questioned about this we were told "You can go on one of our trips which is will cost you €50-€69." This was not ideal, I don't know why we were taken somewhere where there was very little to do, it all seemed to be about making extra money. I have told all my friends about this, many of whom cruise a couple of times a year and none of them will sail with Costa. The staff and food were lovely though, this was the only good thing. We cruise a couple of times a year, but will definitely not cruise with Costa again Read Less
Sail Date April 2015
We chose a Costa cruise because of our very positive experience with them 8 years ago. We have done 9 or 10 cruises with different companies including Carnival, Royal Caribbean, Norwegian, and Holland-America. We knew in advance that ... Read More
We chose a Costa cruise because of our very positive experience with them 8 years ago. We have done 9 or 10 cruises with different companies including Carnival, Royal Caribbean, Norwegian, and Holland-America. We knew in advance that there would be few fellow Americans on the ship, that Italian would be the main language, followed by German, Spanish, French, and all the rest. The Fascinosa is a very large ship that was remodeled a couple of years ago. It is nice, not glitzy like the Royal Caribbean, The weather was excellent throughout the trip, which took place during Europe's spring break for public schools (in fact the voyage began on Easter Sunday) so there were a lot of families with children of all ages. Costa cruises seem to cater to families with kids and do not aggressively peddle alcoholic drinks - both a plus in our opinion. Travel to our embarcation point was a big problem. We had booked the airline flight to Milan separately (not through Costa), but did book ground transportation from Milan Malpensa Airport to the ship in Savona through Costa (Gioco Viaggi was the ground transport service). Although the overnight flight was supposed to land at 8:30 AM local time on April 5 (the date of embarcation), it did not land until 1:30 PM that same day because the original aircraft had to be replaced. The Gioco Viaggi van was supposed to leave at 12 noon that same day, for a 2 1/2 hour ride to the ship which would leave at 5:30PM (but you had to be aboard by 4:30PM). We knew that we might be late and attempted to contact both Costa and Gioco Viaggi the previous evening, as well as Expedia to ask if Gioco Viaggi would wait for us. It was impossible to contact Costa at all on the weekend by phone (only available for calls Monday through Friday) and we could not even leave a voicemail. We left emails at both Gioco Viaggi and Costa and also asked Expedia for help. When we landed the next day and got out of the luggage area, the Gioco Viaggi van was gone although other carriers for other cruises from the same port were waiting for their similarly delayed passengers. We contacted Gioco Viaggi who said they had received no email from us and there was nothing they could do for us. We found out later from a fellow Costa passenger who was on that very same van that the van had waited for him coming in from a delayed flight from Germany. The upshot was that we missed the boat and had stay overnight in an airport hotel to fly to Rome the next morning and embark from Civitavecchia. Costa's response was to sen us a dessert and fruit tray to our cabin and offer 25% of shore excursions (which we never use because they are always really overpriced for what you get). Dining - our previous experience with Costa told us that the food is better than average, and the food quality was in fact better than average on this trip as well. However, the food policies are different now. Buffet is available for breakfast and lunch, only. Supper is no longer served in the buffet area - you have to either eat in the dining room or in one of their restaurants where you pay extra (or I suppose you can still do room service). I suppose this is more civilized than the American style of eating 24/7, but it represents a change from our Costa cruise from several years ago. Service in dining room was fine. One odd item is that they no longer offer free drinking water at dinner - you either have to purchase a bottle of water or other beverage a la cart or through one of the beverage plans. We actually brought in our own water bottles filled up at the buffet and the waiters looked the other way. Port and shore excursions - we did not use the excursion service from the ship, but it was clear that our time in the ports was several hours shorter than in any of our previous cruises: 5 hrs in Palermo, Sicily, and Valetta, Malta; 6 hrs in Palma de Mallorca; 6 1/2 hrs in Barcelona; and 10 hrs in Civitavecchia/Rome. This made touring a very rushed affair, reliant on motorized transport. Disembarcation - all cruise ships have a prolonged process if you have the tags that color code to late disembarcation. My advice is to drag your stuff off the ship yourself whenever possible if you want to get moving. We didn't do that and had to wait an extra hour and a half for nothing - even though they were ahead of schedule. Read Less
Sail Date April 2015
We are two seventy plus English pensioners who have done 10 plus cruises on several cruise lines. We picked this cruise because it was a good price and we hadn't used Costa before. We stayed one night in the Park Inn by Nice airport ... Read More
We are two seventy plus English pensioners who have done 10 plus cruises on several cruise lines. We picked this cruise because it was a good price and we hadn't used Costa before. We stayed one night in the Park Inn by Nice airport to avoid getting up at a ridiculous time, the hotel was excellent. We picked up our transfers at 12 o'clock at the airport and arrived at Savona port two hours later. Straight into chaos, firstly we had to sit on our coach for nearly an hour where we received a numbered card. Then on entering the terminal we met a huge crush of people which we found out was because they were embarking two ships, the Pacifica and the Faviosa. We had to stand in the terminal - not enough seating- and wait for our number to be called. Another hour went by before our number came up, we then joined the queue for security and we all know what that's like. The fact that there was only two scanners for three thousand odd people might account for the slowness. By this time it was around four thirty when everybody was supposed to be getting the Emergency drill. All this time we only found one Costa staff giving out information as to what you were supposed to do. We eventually found our balcony cabin, we just enough time to pick up our lifejackets in time for the re-scheduled emergency drill. Unlike other cruise ships which had many assembly points most of which were in lounges or at least indoors out of the weather. Costa split the passengers in half and packs them into the promenade deck, port and starboard. We stood for half an hour having the compulsory emergency lecture. The accommodation was very good only one slight drawback was opening the balcony door, it took quite a lot of effort and would try to shut at the least opportunity. We accepted when we booked this cruise that it was an Italian ship and crew with the majority of passengers Italian and we have nothing against the Italians finding the majority very friendly, but I must say that long Italian announcements can translate into quite small English announcements. Most of the time we had no problems, a lot of the 'hotel' staff were from the usual mix of countries i.e. India, Philippines with a few far eastern countries and spoke good English. The cabin boy was excellent the cabin was kept spotless and the towels changed frequently. We also found that the supervisory staff on the 'hotel' side were very arrogant against the passengers. Food! This was one of the biggest problems, Costa was there to make money and did this at every opportunity. After afternoon tea at five o'clock ALL free food and drink was cleared away , there was not even water out ( only in your own bathroom). There was no buffet dinner, you had to eat in the dining rooms, even here there was only purchased bottled was available at dinner. Unless you had an upper class of cabin you had to pay for room service, which had a limited menu. If you were hungry in the evening you could buy a simple pizza, or pay to eat in one of the expensive restaurants. There is a daily paper saying what's on, on the back is the meal times in the dining rooms. This is the same every day except one when they change dinner hour , the only problem was they didn't bring this to peoples notice this caused friction to quite a few passengers who hadn't religiously read all the small print and turned up at the usual time. You have to keep in mind that there is a strict rule about bringing food and drink aboard, not even water or pop. There were plenty of activities, loads of exercise types, several dancing classes, a few quizzes and no matter where you went there was music of some type, it got to be a job to find somewhere quiet. I felt sympathy for the passengers in Inside cabins who looked for a comfortable chair to sit and read and be able to take a bit of fresh air. I admit my preference was for the quizzes, the two girls who did it on my cruise did an excellent job, having to speak four languages and still make it a pleasure. Apparently head quarters set the quizzes and there were times when i wondered where they got the answers from. The shows in the theatre was fair, the ships company of dancers were very good, but some of the other acts to us came across third rate. The director of the shows (Cruise Director !!!) appears to think that if you mess about with the lighting it will improve the performance. This had a severe effect on the Magic show it was all done in semi darkness making it impossible to see the tricks. By continually flashing lights into the eyes of the audience it not only annoyed them but prevented them from seeing what was happening. Perhaps it was being English but I did not find the Comedian team at all funny ,in fact it demeaned the unfortunate passengers who were picked upon to take part in the act, we noticed several people walking out. Our conclusions are that we will not be taking any more Costa cruises, we consider the extra costs of the other cruise lines are more than compensated by the more amenities   Read Less
Sail Date September 2014
Neo Rivera , A nice old ship, nothing flash mind you and in need of a tidy up in some areas, like the bathroom in our cabin 9039 floor area showing signs of age, still it was as I said nice but like any cruise you can always pick ... Read More
Neo Rivera , A nice old ship, nothing flash mind you and in need of a tidy up in some areas, like the bathroom in our cabin 9039 floor area showing signs of age, still it was as I said nice but like any cruise you can always pick something, so lets have a look at the good points: Great meals , everything was well cooked and presented and not too repetitious. Nice staff, friendly and keen to help, although at times a hint of abruptness Good selection of ports Good arrival and departure times Good embarkation and disembarking procedures . Not so good: Expensive Cruise compared to others I have been on. I had an outside Premium cabin and I am still trying to work out the benefit of spending the extra money on this level of cabin, there was nothing to suggest I received anything more than the people in the standard outside cabin, and we certainly weren't told of anything. I would not waist my money on the EP category cabin. Difficult to get drinking water, could only find one dispenser and that was in the dining room and that closed when meal time finished. No water jug in Cabin Lack of decent information on visiting port, ie how to get into the city, distance etc.A map of the area around the port would have been helpful. Lack of English TV stations Pushy with alcohol / coffee purchases Expensive shore excursions Pathetic entertainment , amateurish an repetitive , best was the presentation by the staff. Would I cruise with Costa again, not sure about that , it may be better on one of their bigger ships but I an not going to spend money to find out Read Less
Sail Date September 2014
We booked this cruise last minute as decided it was about time we tried one, Costa have a reputation for not being as traditional as a lot of the companies and as my bf is much happier in a pair of jeans than a tux we decided on Costa. ... Read More
We booked this cruise last minute as decided it was about time we tried one, Costa have a reputation for not being as traditional as a lot of the companies and as my bf is much happier in a pair of jeans than a tux we decided on Costa. The organisation wasn't good on embarkation, we got shuffled from pillar to post and eventually got to our room about 90 minutes after boarding, we were sent to the buffet restaurant which was like a school canteen, kids running under your feet and people pushing to get to the food, we asked for a drink but they told us we had to put it on our account even though we had paid for a premium drinks package beforehand. We booked the highest grade of cabin which was the Samsara Spa Suite, it was very nice, smaller than I expected it to be considering what we had paid but comfortable and well equipped, there was a bottle of fizz waiting for us and it had a nice balcony, the suite was serviced by a butler and he told us we just needed to call a number and he would appear, unfortunately I think he was covering all the suites by himself as you would ring and it would just ring out until you gave up. The light on the balcony didn't work even after reporting it. The food in the Samsara restaurant was very nice, we ate there most nights, it was very quiet for the whole week and the staff were lovely.The drinks were good, European measures instead of English which is always good! We didn't see any of the entertainment as it was all in Italian and although I can understand a little conversationally neither of us are fluent so it was pointless, we think we may have been the only English speakers on board which wasn't ideal, however it was the school holidays, maybe in the winter there would be more of a mix. The facilities on board were good but you couldn't get near the pools because of the kids, the spa was very nice, we had a couple of comp treatments but it was expensive otherwise. The wifi was ridiculously expensive We enjoyed all the ports of call and had plenty of time in each, we didn't book any excursions but used the Costa transport a couple of times to get into the towns which was fine. Otherwise we just did our own thing. Apart from the Samsara restaurant the service was poor, we were supposed to get a welcome meeting with a manager as we were staying in a suite but we missed it, they kindly rescheduled but didn't turn up after I waited 20 minutes, the butler I think was overworked so didn't have time to give a good service and we had a few problems that took far to long to be dealt with. Overall I don't think I would cruise with Costa again as it was just too average. Read Less
Sail Date August 2014
We went into this not knowing what to expect. Let me hit a few of the highlights from the experience. ****Pros**** Cabin service was exceptional. The room was cleaned twice daily and restocked with fresh towels. Cruise was punctual at ... Read More
We went into this not knowing what to expect. Let me hit a few of the highlights from the experience. ****Pros**** Cabin service was exceptional. The room was cleaned twice daily and restocked with fresh towels. Cruise was punctual at arrival and departure at the ports. Embarkation and disembarkation were fluid. The crew was friendly and industrious. They were mostly immigrants on contracts from The Philippines, Brazil, and other economically disadvantaged countries. There is always something to do. A daily program is delivered to the cabin that keeps you well-informed of happenings on the ship. ****Cons**** As one might expect, the fees were outrageous. Wi-fi is .50 Eurocent/min or 20 Euro/hr. There is a compulsory 8 Euro service fee per day per person. This added an additional $140 to the cruise price without having the choice. A 15 minute doctor's visit for needed antibiotics cost $150. Per per view movies are $10 each. Fitness classes were $15 a session.The fees really add on, so plan to spend at least half of the initial cruise price. The decor attempted at glamour but instead looked cheap in my view. This is my opinion, as the decor is on Costa is said to be love/hate. The cruise was jam packed like a popular nightclub on a Saturday night. The elevators were usually full and required waiting so we mostly conceded to using the stairs. The buffet line required an average of 5 minutes waiting in line each time. Bumping into others was common and European etiquette is quite different than in America (no "pardon me" or personal space). The demographic was mostly Italian, German, and French. We may have been the only Americans. There were many kids and older folks and few in their 20s. As a result, we mostly kept to ourselves. The entertainment was poor with the exception of one night in which a talented ventriloquist--I believe he won Italy's Got Talent--wooed the crowed. The intercom in the hallway was incessantly chatting about available excursions and other announcements. It was just inaudible enough to be indecipherable and loud enough to annoy/wake you up. Each one was repeated in multiple languages. Ugh. I'm sorry, but the food sucked. Ok, it was average. Most of the options at dinner had a (#) next to it which designated that the dish was originally frozen. Maybe I had to lofty of expectations for cruise food, but it was average at best. At dinner you are served a 6 course meal with excellent service and dishware, but drinks are on your wallet. It's the service and ambiance of a 4-star restaurant with 2 star food. It came to the point where the restaurants at the ports we incredibly scrumptious in comparison. The gym is small and overcrowded with limited hours. The had dumbbells but no barbells. This is one of those "gotta know what you don't like to figure out what you do" experiences. We won't cruise with Costa again, instead will research more into other liners like NCL or Carnival. Lastly, we embarked out of Savona, not Genoa. Read Less
Sail Date May 2014
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