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77 Costa Genoa Cruise Reviews

Our previous cruise with Costa, on a Neo ship was extremely disappointing, but we tried it again on the Costa Pacifica. This time Costa was all what we expected and even more. All the complaints we had on the previous cruise with the Costa ... Read More
Our previous cruise with Costa, on a Neo ship was extremely disappointing, but we tried it again on the Costa Pacifica. This time Costa was all what we expected and even more. All the complaints we had on the previous cruise with the Costa Neo Classica were take care of. No maintenance during this cruise, all elevators worked all the time!!, dinner was great and options were mentioned on the menu. Staff was great as well as service. And no promotions all the time. Nothing is as bad as being asked during dinner if you want to have the day promotion. (Which we could not get as we had all inclusive). This was the first time I went on a cruise while being in a wheelchair, due to an accident a couple of months ago. Housekeeping staff was great getting me on board and off board in my wheelchair! We had great help during this cruise from all the staf. Costa has won us back as our favorite cruise company, although we will never travel again on a Neo Collection ship!!! Read Less
Sail Date October 2015
This is our second time on Costa Favolosa and how it has changed in the last 2 years.Firstly I must tell you that although other's complain about Costa cruises we have only sailed with them and always found them to be good.We are now ... Read More
This is our second time on Costa Favolosa and how it has changed in the last 2 years.Firstly I must tell you that although other's complain about Costa cruises we have only sailed with them and always found them to be good.We are now Pearl members and only been cruising for 3 year. Embarkation was excellent as we arrived very late and was on the ship within 30mins. Our room which was balcony cabin 1031 was spotless good size and very comfortable, the cabin steward kept it in perfect order. We were on the all inclusive package which we have always had and found it very good value however there is now a premium piano bar which has changed since last time we were on the ship which was a cocktail bar,now means you cannot get a drink in this bar anymore, and I must say that the pianist was playing to himself each night as there was not anyone in there.What a shame as this is a lovely bar for couples.Costa what are you doing. Breakfast which has always been available in the buffet restaurant has changed from international to continental only and no show cooking what so every.We are British guests and like our cooked breakfast which we had down in the main restaurant however there also was no show cooking and everything was cold and preheated, TERRIBLE. Evening meals were not much better WHAT HAS HAPPENED COSTA. Entertainment very poor as I have already stated one bar premium drinks only and another bar shut.Waiting staff in both bars and restaurant's poor as this has been cut down again, tables never cleared fast enough in the buffet restaurant and had to wait quite a while for a drink in the bars, poor service. All in all we will never go with Costa again we complained and even asked for a complaint's form all of which were not taken seriously. Good Luck Costa CUT DOWN AND LOSE CUSTOMER,S Read Less
Sail Date September 2015
We recently went on our first and last Costa Cruise, everything was good, until the evening before disembarking, they had added 15% to a prepaid drinks package, we bought the 20 beers and 20 soft drinks packages on board as we were told we ... Read More
We recently went on our first and last Costa Cruise, everything was good, until the evening before disembarking, they had added 15% to a prepaid drinks package, we bought the 20 beers and 20 soft drinks packages on board as we were told we couldn't buy it before boarding the ship but there wouldn't be any added costs because it was a package. Then we were told we would have to get off the ship at 8a.m on Friday morning for our transfer to Nice from Savona, our transfer was arranged for 10.30 a.m through Costa and the Cruise Company we booked with. There were at least 100 passengers this happened to, most of them booking through the same company as ourselves, amongst the passengers were disabled people, myself and my husband included. it seemed to be the British passengers this was happening to, or at the very least, people flying into the UK. This earlier transfer meant that many of us would have a 12 hour wait at Nice Airport. The Captain put it a short appearance and then disappeared, the Reception staff didn't really want to know what was going on, and weren't very helpful anyway, then when some passengers started to get really angry, they offered them an extra hour before they caught their transfer but would have to wait on the quayside. We found it all totally unacceptable as this had been known to the staff onboard at least two days earlier but passengers had not been informed. I can't understand why people with an evening flight were put off the ship first and others with an earlier afternoon flight were allowed to stay onboard longer, this, to me seems ridiculous, also, one of the ports we should have stopped at, Tunis had understandably been cancelled so they took us to Sicily which was closed because of a Bank Holiday, when questioned about this we were told "You can go on one of our trips which is will cost you €50-€69." This was not ideal, I don't know why we were taken somewhere where there was very little to do, it all seemed to be about making extra money. I have told all my friends about this, many of whom cruise a couple of times a year and none of them will sail with Costa. The staff and food were lovely though, this was the only good thing. We cruise a couple of times a year, but will definitely not cruise with Costa again Read Less
Sail Date April 2015
BEWARE POOR CUSTOMER SERVICE AND EXTRA (HIDDEN) COSTS NB: Skip to the five bottom categories if you simply want to read about our major complaints. My partner and I booked a last minute deal for a Mediterranean cruise on the Costa ... Read More
BEWARE POOR CUSTOMER SERVICE AND EXTRA (HIDDEN) COSTS NB: Skip to the five bottom categories if you simply want to read about our major complaints. My partner and I booked a last minute deal for a Mediterranean cruise on the Costa Fortuna departing from Savona, Italy on April 10, 2015. Our cruise ship visited Marseille, Barcelona, La Valletta, Cagliari, and Civitavecchia. We were immediately blown away by a free room upgrade to a balcony stateroom and the experience of being on our first cruise ever (for a very reasonable last-minute price). We also liked the money-less Costa Card system on the cruise ship and appreciated that we did not have language barrier issues, as most of the cruise staff were bilingual or multilingual. We chose to evaluate each category separately, as only certain aspects of our cruise experience were negative enough to affect our overall experience. DÉCOR: Although we thoroughly enjoyed our spacious balcony stateroom, the tastelessly tacky common areas of the ship were very overwhelming and did not make for good photo opportunities. Too many patterns and styles were mixed (rather unskilfully). PHOTOS: To avoid aesthetic issues regarding the ship’s gaudy decorations, we could have paid for decent pictures taken by a professional photographer with a plain background. There were also opportunities to purchase cruise memory photos for a fee, since a cruise ship photographer took our picture upon boarding the cruise ship and at a few dinners. We might have been willing to spend around 15 Euros for digital copies of all the pictures, but the cruise line only advertised outrageously priced hard copy photos that were priced individually. No thank you! HOUSEKEEPING: Our primary housekeeper was welcoming and approachable. He was very informative when we initially boarded the cruise ship and he was very diligent about cleaning our room twice daily. He also delivered the “Today” magazine (itinerary) once per day. Our only complaint is that it took a long time for things to be restocked or replaced. When we purchased water from our mini-bar, it was not restocked for a couple of days. Also, housekeeping tended to take away our blue swimming towels (presumably to clean them) and not replace them for days. This was rather inconvenient. We also never received our copy of the free “Tour” magazine in our room (detailing the excursions available to us), so we eventually asked for one at the excursion desk. ENTERTAINMENT: Although many of the casual musical entertainers were very skilled, the volume was far too high for us to appreciate the music properly. The sounds were so loud that it was difficult to order drinks, speak to customer service, or even make a phone call from the front desk (to report a missing phone to our phone company). We also felt (as musicians) that the live music would have been better without the synthesized drum tracks in the background. The theatre shows were neat but nothing too remarkable. We did not bother with any day programs. AMENITIES: The pool was very nice - its warm temperature and the fact it was a saltwater pool pleasantly surprised us. We would have enjoyed the hot tub more if it were actually hotter than the swimming pool. (For some bizarre reason, the pool was much warmer than the hot tub!) We did not get around to trying the water slide, but it looked very fun! We did not try the spa, either. DINING: Although the buffet food left something to be desired, dinner was incredible! The menu options were plentiful, each course was delicious, and everything was presented tastefully. Our two servers at dinner were very friendly, as were our assigned dinner companions (there were 8 people at our table). The free “Today” magazine delivered to our room clarified the dress code for dinner. It would have been nice to know before we packed that there would be a formal dress code at dinner on three separate occasions, though… We ate at the back of Raffaello (lower level) during the late sitting. We really enjoyed sitting at the back of the restaurant because it was quieter and less busy. BAR/LOUNGE: The servers and bar tenders in the common areas were always available and very prompt. We noticed that they used an efficient napkin system whereby they placed a napkin at our table after asking if we would like anything. This conveniently prevented us from being ignored accidentally or being harassed into buying something (or simply leaving the area) to be left alone. Regardless, we often took our drinks to our room simply because the music was far too loud and it actually hurt our ears. (It would not be good for two musicians to lose their hearing!) EXCURSIONS: The staff at the excursion desk were lovely and recommended excellent excursions for us based on our specific interests. They could also describe from memory what each excursion entailed, which was very impressive! We were very pleased with our purchases: “La Valletta” (La Valletta, Malta), “Nora and its Excavations” (Cagliari, Sardinia/Italy), and “Baroque Rome” (Rome, Italy and Vatican City). Although “Nora and its Excavations” was less impressive than our other two tours, we later discovered that our day was much better than anyone else’s (as our dinner companions all chose to stay in Cagliari and were less than impressed). Thus, the tour had good value. There was never a long queue to purchase excursions, but it was a little annoying to wait up to half an hour for latecomers to get on the tour bus. Also, Costa would cancel an excursion if too few English-speaking people purchased tickets by the night before. Consequently, we had to discover Marseille independently, as our main interest was not going on a shopping tour (the only tour offered in English at this port). Regardless, discovering Marseille for ourselves was a great experience. We also chose to explore Barcelona by ourselves, since we were already familiar with this city from a previous visit. However, we were surprised that we needed to buy coach tickets from the port to the city and vice-versa, they were only about 5 Euros per ride. POOR RULE ENFORCEMENT: The (unsupervised) groups of children noisily running around the pool and doing pencil dives into the hot tub were very irritating. None of the staff ever addressed the issue, despite the fact one supposedly cannot enter the hot tub until one is 16 years of age. Although there were always plenty of staff close by on the cruise ship, nobody showed any initiative when children were being disruptive. EXTRA (HIDDEN) COSTS: We disliked that the cruise line forced more money out of us for basic things that really should be included in the upfront price. We were often forced to buy bottled water (even during a full day at sea) without being offered a free tap water alternative that was safe to drink. Also, we were often forced to pay for a snack between lunch and dinner because were assigned a late dinner time (9:00PM) and all of the included (“free”) food options on the cruise ship were closed when we returned (hungry) from excursions. We were also surprised by an extra 60 Euro service fee at the end of the cruise, which should really have been added to the upfront price, since it is calculated via a “per day” basis and visibly upset many customers settling their bills on the final departure day. We were also surprised that we had to purchase shuttle rides between the port and the city (although perhaps that one was a little most reasonable as an add-on price, as people on excursions did not require this service). POOR CUSTOMER SERVICE – APATHETIC AND RUDE: Most of our complaints concern customer service. Customer service often had a long queue (not enough staff). Additionally, customer service was apathetic and even condescending when customers voiced concerns. On the third morning of our cruise, we tried to buy the 25 Euro all inclusive drinks package for our full day at sea. When we experienced difficulty doing so, we visited a customer service representative, who was quite condescending to us. We explained it was not advertised in the “Today” magazine advertisement that you must buy the drinks package for your entire cruise and that only a daily price was advertised. Her response was simply to pull out a different advertisement in a booklet where it said (hidden in the back of the booklet in small print, separate from the obvious terms of use information) that the deal was only available if you bought it for 6 or more days. She did not even try to make a 5-day exception based on the misleading advertising or even simply agree that this condition was unclear on the advertisement and record our complaint for future reference. She also failed to mention there were other drink packages that might better suit our situation. Perhaps one of those might have interested us. She merely quoted policy in the least personal way possible (except for her condescending tone, of course). Customer service was also very complacent about our lost phone. Apparently, since they did not consider Costa to be legally liable, nobody could not be bothered to contact the tour company about our phone’s potential whereabouts or simply reassure us in any manner whatsoever. When we voiced our displeasure concerning this lack of initiative, the agent (Elena) gave us the run-around and refused to let us speak to her manager upon request, even after her manager’s shift began! Eventually, after waiting nine hours and refusing to simply be quoted policy, we convinced Elena that it was worth letting us speak to her manager to make us go away. Her manager was more useful and reassuring, although customer service still has all my contact information and (to this day) has not contacted me about my phone’s whereabouts. Interestingly, we called the excursion company ourselves after the cruise finished and ascertained some information about the phone’s whereabouts (it was left in the coach and set to be returned to Costa and then mailed to us). We have sent Costa two emails so far, with no response. We have also tried to call them, but their satellite phone causes complications. We are sincerely unimpressed, as we are not sure what they have done with my phone and whether they are competent enough that we will ever see it again. DISORGANIZED - THEY ALMOST LOST OUR PASSPORTS: Embarkation took a few hours, despite our early arrival at the cruise port. Settling our bills and checking out was also a nightmare. They literally told us the night before we left that we could not pay cash until the next morning, and then they told us the next morning that the deadline for us to pay cash was the previous night. Although Costa insisted on taking our passports for the duration of the cruise, they experienced great difficulty locating our passports when we disembarked from the cruise ship. We stood there for over fifteen minutes watching a member of staff look frantically for our passports. We almost had a heart attack! (It might be a little hard to leave Italy / go back home without them…) MYSTERY PHONECALL: For some reason, we received a phone call at 3 or 4 AM on the morning before our departure. The man on the phone wanted to know my name. I told him in no uncertain terms that it was late and he had called the wrong number. According to other reviewers, members of staff sometimes call your room late at night if they want to hook up with you (a woman). Anyways, we were less than impressed that we were woken up with a phone call – even less so that unwarranted late night phone calls occur regularly enough for people to write about them in their reviews. We did not book a cruise to be woken up unexpectedly or sexually harassed - thank you very much! Read Less
Sail Date April 2015
First I have to tell you that I normally don´t write reviews for this site. But I have heard it being mentioned so often, this past week, that I do feel the need to give my opinion. My family joined the transatlantic cruise guests for ... Read More
First I have to tell you that I normally don´t write reviews for this site. But I have heard it being mentioned so often, this past week, that I do feel the need to give my opinion. My family joined the transatlantic cruise guests for the last week of their stay on Costa Mediterranea(a very good 6-night-deal was offered in Belgium and the Netherlands and we decided to take it). We are experienced cruisers. We are from Europe and have sailed on many cruise lines. As a couple and as a family. Cruisecritic was mentioned by several different American guests, when complaining to staff of the Costa Mediterranea. I literally heard "you just wait until I write about your service on Cruisecritic-dot-com". I decided not to say anything on board, but want to describe my honest experience, from a European point of view. And would like to tell you that we met many great US guests and had wonderful conversations(so this is not about generalizing in any way). I will first write on how I see Costa and then about our latest experience on Costa Mediterranea. The thing you have to realize, when taking a Costa cruise, is that you are entering "floating Italy". We love it, but it is very, very different from "floating USA". We love our peace and quiet. I actually get very anxious on US ships; I want to spend my vacation with my family. We don´t need entertainment,we only use the restaurant dining room(for breakfast lunch and dinner) we don´t drop our kids off at clubs and we don´t want to be chased by staff, repeatedly asking us what we need; we don´t fancy buffets, we want to decide when to socialize, our kids love to mingle at the baseball field or in the pools, when they feel like it. And I love the fact that all of our wishes our fullfilled, when we make them clear to the staff. We love Costa, because it really lives up to our expectations, in every area. Another thing you have to realize is that Costa gives you an absolutely amazing price. But it is an Italian price. When I check out Costa deals, I add the price for drink packages. Because I know I need to add them. Costa is very clear about what you do and don´t get, when sailing with them. When I make a trip budget, I add the drinks package. And I pay it in advance. I know it is a lot of money, but I can tell you you won´t regret it. The Costa Service Charge is similar on all cuise lines(minus Aida, but I absolutely can´t and won´t recommend Aida). One thing I need to warn you about is that Costa is amazing from the moment you arrive at your terminal. Costa is absolutely not good at making your travel arrangements. Friends and relatives and we, as a family, have had very, very stressfull and poor experiences with Costa tranfers(especially the ones from Malpensa). Ours range from an extremely ill bus driver to a bus crash. And we twice had the whole ship, delaying departure, because our bus driver was playing on his Ipad, while driving. And there is more(I have made many complaints, but nothing was done to make changes). But, this service is outsourced by Costa. Once you reach the terminal, everything is great and extremely smooth! Now, back to the cruise. We flew in, took the 5 Euro bus to Milano Centrale and then the direct train to Savona(book online to get a good price and a reservation. Kids Read Less
Sail Date April 2015
We chose a Costa cruise because of our very positive experience with them 8 years ago. We have done 9 or 10 cruises with different companies including Carnival, Royal Caribbean, Norwegian, and Holland-America. We knew in advance that ... Read More
We chose a Costa cruise because of our very positive experience with them 8 years ago. We have done 9 or 10 cruises with different companies including Carnival, Royal Caribbean, Norwegian, and Holland-America. We knew in advance that there would be few fellow Americans on the ship, that Italian would be the main language, followed by German, Spanish, French, and all the rest. The Fascinosa is a very large ship that was remodeled a couple of years ago. It is nice, not glitzy like the Royal Caribbean, The weather was excellent throughout the trip, which took place during Europe's spring break for public schools (in fact the voyage began on Easter Sunday) so there were a lot of families with children of all ages. Costa cruises seem to cater to families with kids and do not aggressively peddle alcoholic drinks - both a plus in our opinion. Travel to our embarcation point was a big problem. We had booked the airline flight to Milan separately (not through Costa), but did book ground transportation from Milan Malpensa Airport to the ship in Savona through Costa (Gioco Viaggi was the ground transport service). Although the overnight flight was supposed to land at 8:30 AM local time on April 5 (the date of embarcation), it did not land until 1:30 PM that same day because the original aircraft had to be replaced. The Gioco Viaggi van was supposed to leave at 12 noon that same day, for a 2 1/2 hour ride to the ship which would leave at 5:30PM (but you had to be aboard by 4:30PM). We knew that we might be late and attempted to contact both Costa and Gioco Viaggi the previous evening, as well as Expedia to ask if Gioco Viaggi would wait for us. It was impossible to contact Costa at all on the weekend by phone (only available for calls Monday through Friday) and we could not even leave a voicemail. We left emails at both Gioco Viaggi and Costa and also asked Expedia for help. When we landed the next day and got out of the luggage area, the Gioco Viaggi van was gone although other carriers for other cruises from the same port were waiting for their similarly delayed passengers. We contacted Gioco Viaggi who said they had received no email from us and there was nothing they could do for us. We found out later from a fellow Costa passenger who was on that very same van that the van had waited for him coming in from a delayed flight from Germany. The upshot was that we missed the boat and had stay overnight in an airport hotel to fly to Rome the next morning and embark from Civitavecchia. Costa's response was to sen us a dessert and fruit tray to our cabin and offer 25% of shore excursions (which we never use because they are always really overpriced for what you get). Dining - our previous experience with Costa told us that the food is better than average, and the food quality was in fact better than average on this trip as well. However, the food policies are different now. Buffet is available for breakfast and lunch, only. Supper is no longer served in the buffet area - you have to either eat in the dining room or in one of their restaurants where you pay extra (or I suppose you can still do room service). I suppose this is more civilized than the American style of eating 24/7, but it represents a change from our Costa cruise from several years ago. Service in dining room was fine. One odd item is that they no longer offer free drinking water at dinner - you either have to purchase a bottle of water or other beverage a la cart or through one of the beverage plans. We actually brought in our own water bottles filled up at the buffet and the waiters looked the other way. Port and shore excursions - we did not use the excursion service from the ship, but it was clear that our time in the ports was several hours shorter than in any of our previous cruises: 5 hrs in Palermo, Sicily, and Valetta, Malta; 6 hrs in Palma de Mallorca; 6 1/2 hrs in Barcelona; and 10 hrs in Civitavecchia/Rome. This made touring a very rushed affair, reliant on motorized transport. Disembarcation - all cruise ships have a prolonged process if you have the tags that color code to late disembarcation. My advice is to drag your stuff off the ship yourself whenever possible if you want to get moving. We didn't do that and had to wait an extra hour and a half for nothing - even though they were ahead of schedule. Read Less
Sail Date April 2015
Drill prior to sailing was poorly demonstrated. Everyone stood around at their muster station which was on deck. For those passengers who have never sailed before, there was much confusion as to how to put their life jackets on, etc. ... Read More
Drill prior to sailing was poorly demonstrated. Everyone stood around at their muster station which was on deck. For those passengers who have never sailed before, there was much confusion as to how to put their life jackets on, etc. The explanations in the event of an emergency were very poorly explained. We are talking from experience as to how it is done on other ships. Our waiters in dining room were unfriendly and had no idea how to serve the dishes. You do not pass a hot dish over a child's head. It was only after we spoke to the Head waiter that this was corrected. Cutlery in between courses were not changed. The waiter takes your cutlery off the plate and puts it on the table! The food was invariably cold. If we returned a dish, a replacement was hardly offered. When ordering soft drinks, the glass was only half full. We brought this to the attention of our waiter more than once and he told us to complain to the Head Waiter. One is paying for a full glass, not a half. On a positive note I would like to commend Costa for their fantastic assistance to us and our family in helping us celebrate our Passover Seder night on board. They went out of their way to assist us and were truly interested. We had the honor of the Executive chef joining us together with the Matre D We had the best cabin steward we have ever had in all of our several cruises. He was so efficient, in his quiet and friendly manner, he did a superb job. We hope that our recommendation to his supervisors will help him get a promotion. He so deserves it. The cabins were comfortable, beds were excellent although the bunk beds for the children were a little bit dangerous when the sea was rough. A sofa which opens up to a double bed could have been safer. Entertainment was very good and kudos to the Costa production singers and dancers. The Shore Excursion office should have all the information on all tours when making inquiries. In booking tours , we asked questions about the excursion and were always told, I don't know. Is it not their job to know? Read Less
Sail Date March 2015
The ship is new and shiny and staff is friendly and efficient and speak excellent English. Embarkation/disembarkation is efficient -- perhaps because guests embark at different ports which means there is manageable number of guests to ... Read More
The ship is new and shiny and staff is friendly and efficient and speak excellent English. Embarkation/disembarkation is efficient -- perhaps because guests embark at different ports which means there is manageable number of guests to check in and out at each port. We had a balcony on Deck 2 (2096) which was convenient and a wheelchair access interior cabin (9152) on Deck 9 (HUGE tiled bathroom the size of an entire stateroom). Cabin stewards were efficient and attentive without being intrusive. Dinner in main dining room was outstanding (if you order your meat "rare" you end up with a larger cut every time). Tip: if you like an appetizer or entree and don't feel you got enough or liked the looks of someone else's you can just ask for another and they will bring it to you! Breakfast is a problem for those who don't like "Italian Style" breakfast (cold cuts and fruit and pastries). As other guests have commented the only place where you can get an egg or hot breakfast is in Fiorintina dining room from something like 7 am until 8:30 am. I am not making these hours up. And don't get there at 8:31. No eggs for you! Many people grumbled about this and it seems rather stingy on part of Costa so maybe enough people complain they will change this and offer eggs, etc at main buffet or extend breakfast hours. We got all-inclusive drinks package -- a very good deal -- although they make you pay for the last day when you get off the ship at 9 am, so everyone pays for a day they don't drink much during. But still a deal. Spa is beautiful and treatments reasonably priced and of high quality. BUT just because you book a treatment at the spa doesn't mean you get to use the spa steam room or pool or whirlpool. No way! They charged 35 Euro a day to use spa facilities per person. A total rip off and be warned -- its crowded and therefore not relaxing. Costa should revisit its lease agreement with the spa and demand that guests be allowed to use spa facilities without charge if they book a treatment. Ship is large but lacks a sufficient amount of public space to accommodate the 5,000 guests. I assume public space has been turned into cabins and public space that would normally be, say a large lounge with panoramic views, are "specialty restaurants" that are largely empty because Costa charges a fortune for the upgrade and with quality of food in main dining rooms its unnecessary. Pool decks are small. There is not enough room for everyone, not enough deck chairs, etc and this does not bring out the best in people. That being said, cruise is an excellent value with excellent staff and great ports and we enjoyed every minute, but if feeling a bit crowded will ruin your vacation or make you cranky, then think hard. It took a day to get used to people always being in our "personal space" and bumping into each other, etc. Kudos to Costa on the "automatic" lavatory doors that slide open with a wave of hand -- very cool and sanitary once you figure out how they work. Ports: we are experienced travelers and the only "cruise excursion" we did was to Pompeii -- highly recommended bc ship leaves at 3 that day and timing is tight for self arranged tours. You have time to explore Naples a bit afterwards (don't bother to pay 6E to go into "castle" as there is nothing to see inside and its falling apart. Just take your photos outside. Archeological Museum is a must see if you have already seen Pompeii, etc because everything they found is in the museum. BUT this was not possible on this visit bc ship left at 3 pm. La Spezia: charming coastal town with market on Fridays (Diadema's usual day). See the town then go to Cinque Terre tourist office at the train station BEFORE 1:30pm (we got there at 1:33 pm and office was closed and we had to wait until 2 pm to talk to anyone). The tourist office that sells the rail cards to see Cinque Terre speaks English (and every other language) and will tell you where to go and help you plan schedule to get you to the towns and back in time to meet ship. We got a late start on train after 2pm and still saw 3 of 5 towns and got back in time for early dinner on ship! We tried to do a boat trip to the towns but we were out of season in March and they were not offered. Savona: this was our embarkation/disembarkation port and sadly we didn't really explore it because we were busy hightailing it to Pisa (highly recommended-- leaning tower became everyone's highlight of trip!) and Florence for the rest of the weekend. Marseille: we had a cold, wet day but walked everywhere. Just took the port bus from ship (they charge but its necessary) to center of town. All the major sights are free. Barcelona: Can't wait to go back. We took ship bus to hop on hop off bus (its right there where ship drops you) and had an AMAZING day. One day is not enough to scratch surface of this amazing and beautiful city. Palma: Again, ship bus to center of town. Beautiful island! It's a tiny gem (so clean and tidy!) in the middle of the sea. Cathedral and round castle are must sees (see Cathedral first then take taxi to castle and guy in ticket shop will call a return taxi for you when you are done). There is a hop on hop off bus here but we didn't take it. Please note the "pearls" they sell everywhere are NOT real. They are pretty and well priced but made of ground up shell paste -- so you are not buying pearls. Just so you know. Read Less
Sail Date March 2015
This ship has been newly refurbished to a high standard. Everyone comented on how tastfully decorated it is. Our inside cabin was huge with plenty of storage. The crew were helpful, happy, friendly and well trained while still managing to ... Read More
This ship has been newly refurbished to a high standard. Everyone comented on how tastfully decorated it is. Our inside cabin was huge with plenty of storage. The crew were helpful, happy, friendly and well trained while still managing to be unabtrusive. We had truly miserable weather. We were impressed that the captain and Costa were flexible enough to chase the sun and we skipped.Athens in favor of Malta. They've gone to complete open seating "my time" dining. I'm not a fan but they are.the ony line that I remember to open the main dining room for lunch when in port. The menue was limited but delicious and well presented. Something we've always advocated for --- a port co-ordinated dinner with paired wines. IMPRESSIVE! The only downside is the pool is smaller than a postage stamp and I heard comment that there was very little for kids. Neither is a problem for me. Read Less
Sail Date December 2014
Our bad cruise experience on the Costa Luminosa. Dec 2-20th 2014, from Sovana Italy to Miami, 18 day transatlantic cruise. Here are a list of negative things we experienced from our cruise recently on the Luminosa by Costa: We had a ... Read More
Our bad cruise experience on the Costa Luminosa. Dec 2-20th 2014, from Sovana Italy to Miami, 18 day transatlantic cruise. Here are a list of negative things we experienced from our cruise recently on the Luminosa by Costa: We had a panoramic suite # 8374. Renesa our room steward was very well trained in cleaning and housekeeping with 7 years experience she told us. But everything else was horrible !! 1:No one seems to know what they are doing in the Costa Cruise I took. Upon getting off the ship I called the night before and the clerk said if I was a US citizen I did not have to go to the theater for immigration checkout. In the morning I was told I had to go to the theater first. Which later turned out to be false. Unacceptable. 2: I was supposed to have priority disembarking with the Panoramic Suite. Not so. I was given a white luggage tag and told to wait in the long waiting line for debarking like the rest of the cabins. No one knew where we had to go, and it was one big mess of over crowdedness of persons everywhere. The staff did not know what to do and gave false information and directions continuously. Unacceptable. 3: The butler service I was suppose to get daily was non existent. I did not get daily service calls from the butler and only saw him twice. The first butler put dirty sink water in my suite in room thermos, so I had him dismissed due to negligence and irresponsible actions. Another butler came and I saw him only twice during the entire cruise. No service as promised. Unacceptable. 4: The rooms constantly reeked of smells coming in from the bathroom drains and sinks as well as the ventilation system . So we had to leave the balcony door open continuously. Unacceptable. 5: There movies on the ship were all at a surcharge of almost 9 Euros. No free movies or on board activities accept some stupid silly games and poolside cha cha cha lessons which was the same thing every day and night in the lounge. Just lessons 1,2,3. Stupid and totally boring with no diversity. Unacceptable. 6:There was no live entertainment or shows in the theater lounge accept one acrobatic skit which was nothing and the rest were all prerecorded shows on film. Unacceptable. 7: The food was horrible, over cooked all the time, over salted. NO bran muffins or dry granola for breakfast, the dry cereals were very low quality . Unacceptable. 8: The food servers did not know how to speak English very well and often misunderstood and/or did not understand at all the orders or questions . Unacceptable. 9: The food servers did not know how to service, properly serving the food, pour coffee etc…correctly Unacceptable. 10: The pancakes we ordered were barely warm in both the upstairs buffet and the breakfast sit down restaurant in the mornings, and often were out right cold. Unacceptable. 11: The water machines for clean drinking water were constantly out of order. I was told they were waiting for parts in the next dock. But the same problems keep occurring and the machines were constantly out of service during the entire duration of the trip. I took many pictures of this. Unacceptable. 12:The ice cream machines were out of service for the entire duration of the trip and were being prepped for the next cruise on the evening of the 19th , as I took photos of the machines to show they were being prepared for the next cruise to be operational. So we were cheated and cut off from this service without any notices. Unacceptable. 13: The gym smelt moldy all time and inadequate ventilation for clean air and pure air was not available . The air system was not working correctly. Unacceptable. 14: The bicycles and treadmills did not have any of the on screen programming working for viewing news or TV or whatever. Only one program was working from the entire selection and it was only in German. Unacceptable. 15:The Spa was a joke. The water in the dead sea Jacuzzi was cool-warm, never hot by Jacuzzi standards. The steam room and sauna was not working correctly and the sitting rock relaxation chairs were not hot or just slightly warn. This was a joke. Unacceptable. 16:Gala night the prime rid was as tough as rubber and the Matre de that was on then also complained to the chef that t his was unacceptable . This Matra de from Italy flu back home from Catalina for his vacation for two months on the 16th of Dec. Unacceptable. 17:The dinning room occasionally had some waiters and wait employees from the Philippines doing some short skits with music which was in such bad taste. Where they wore white gloves and held there crotches in sexual suggestions and rubbing their buts to the ground in some very bad taste type of choreography . Horrible and very much sexual suggestive. This was done three times for a total of around 54 minutes each time. Garbage and like some side street show, not one expected from a professional and experienced cruise line. Unacceptable. 18: I called to have my jacket pressed for the Dec 18th gala dinner and the house keeping person came., not the butler. And brought me back the jacket wrinkled everywhere , worse than when I gave it to them. I took photos of it and had to call the desk to complain and they took the charge off . He promised me that it would be back to my satisfaction without any wrinkles in it, or it would be free. The way I got it back is as if it was never pressed and only held and given back to me after being bungled up more, since it was in worse condition when I got it back from when I gave it to them. What kind of service and company runs a business like this? Unacceptable. 19: I had to go upstairs every night to find clean water from one of three machines to find out which one was working correctly so I could fill my in room thermos. I had to service myself constantly. Unacceptable. 20: The water machine sensors did not work correctly and need to be updated with modern equipment. The ice machines were constantly out of ice and a ice chest had to be put on the side for ice for the passengers since the machines were not working most of the time. Unacceptable. 21:The buffet in the aft of the ship on the deck where the rear pool is was closed all the time. Unacceptable. 22: The middle of ship pool was netted off and not in use most of the trip accept for the last few days of the cruise . Only the pool at the aft was open and the Jacuzzi. Unacceptable ! 23: The overhead closure in the middle pool area was closed most all the time , even in good sunny weather and was only opened the last few days of the cruise. Unacceptable ! 24: No one told us we had bottled water service in the restaurants without state room class until I accidentally found out by asking why another table was getting bottled gas water each night by the glass. Unacceptable. 25: A fire broke out on engine 4 early AM when we were at sea crossing the Atlantic. We were told constantly by sources that the ship was going to abort the cruise and stay docked at St. Johns so the engine could be fixed with parts being flown in. Then we heard another story that were going to have the option of being flown home from there. Another story was that if they could fix the engine the next cruise set for the 20th -27th was going to be reloaded to another Costa cruise liner. This was just added stress and did not allow us to make adequate preparations for our trip outside excursions , which we always booked from outside the ship and never used the ships excursions due to lack of trust and professionalism. 26: I have videos and the passenger Gabriella in 8303, and the Ken and Eric in room 8376 also experienced many of the same problems and complaints and you can contact them directly . ken and Eric said they were going to complain to Carnival cruise lines once they got home. 27: I also have videos of the passengers who were complaining about the dirty and unclean air in their rooms air supply and many passenger got sick with coughing constantly during the entire trip including my wife. I have recorded videos from many passengers confirming this . Videos available upon request. 28: Costa still has pending per-authorization charges, from Dec 13th, 2014, that they have not released from my credit card account as of this date still pending Dec 29th 2014 at my bank. One week after they charged the final invoice for my service charges. More proof of their slipshod operation and lack of experience, and professionalism in accounting and the industry . The food was absolutely terrible, not edible many times, over salted,. Over cooked and just bad quality without exception. There are other things as well. But I am frankly burned out on logging all the things and issues that were negative . I also need to mention that while crossing the Atlantic Engine #4 caught fire in the early AM and all the power went out in the ship. This was around 5 AM. The engine was eventually fixed . The ship was running on the other engines for a few days. I had direct view of the engines path in the water since we had the Panoramic Suite on the 8th floor overlooking the entire back and right side of the ship. I brought all these issues up to the desk as they were happening and only got a line of empty chatter, and false promises most of the time. I sent a copy of my complaint here into Costa cruise line administrative office and was totally ignored. Not one word or reply. Just be aware when your booking a cruise with this ship what to look forward to. Maybe they will change things in the future since they are docked in Miami now for 2 months doing the Caribbean area. But I seriously doubt it.   Read Less
Sail Date December 2014
Costa may be part of Carnival Lines now but they are miles away on being even close to the Carnival or Princess Lines. The only positive on the 18 days was the serving staff both in the restaurant and bars. The worst part was having 18 ... Read More
Costa may be part of Carnival Lines now but they are miles away on being even close to the Carnival or Princess Lines. The only positive on the 18 days was the serving staff both in the restaurant and bars. The worst part was having 18 days of the most horrific food I have ever encountered on a ship or even for that matter on land. The menu choice was poor. The translation from what they thought they were serving in Italian into English was wrong, wrong, wrong. The food was prepared in a manner that it didn't matter what you ordered it all tasted like a wet paper bag. No flavour whatsoever,. I truly believe there are no adult octopus in the sea. The ship served all the baby ones during my cruise. Another favourite almost daily in some form or another was pumpkin. I think they secretly had a pumpkin patch on board. As there was not other option at dinner you had no choice but to eat in the dining room. On the last night on board I was presented with 2 steaks both horrific and sent them back. One was cooked like shoe leather the other although cooked med-rare as requested tasted like a mouthful of water and no resemblance to beef whatsoever. They close the buffet at 6:00 (unlike other cruise lines which always offer that option). Your only recourse was a pizza and beer at a charge of $5 Euro after 6 p.m. Lunch was also a mess in the buffet. Rude people jumping the line and butting in. Spread out over almost 1/2 of deck 9 and once again the food was terrible and cold. You would try and walk around to all the stations to see what was offered and by the time you finished you would forget or could not find what you had decided on. Lessons are learned in life and one I just learned is that this was definitely my first and last cruise on Costa Lines. Read Less
Sail Date November 2014
My wife and I sailed on the Costa NeoRiviera on November From Savona to Dubai. We flew from NY to Istambul and spent three glorious days before heading to Genoa to embark on our cruise. We arrived in Genoa went to the Best Western City ... Read More
My wife and I sailed on the Costa NeoRiviera on November From Savona to Dubai. We flew from NY to Istambul and spent three glorious days before heading to Genoa to embark on our cruise. We arrived in Genoa went to the Best Western City Hotel checked in an took a taxi to Portofino for the afetrnnon.. Next day took a taxi to Savona for $120.00 Euros. Savona cruise terminal is about half hour from Genoa and check in was very quick. NeoRiviera is a new concept from Costa, longer stays on ports, better food, more intimate and oprn seating. This was our first Costa's cruise after more than 80 cruises taken on Celebrity, RCCL, Carnival, Princess, NCL, Cunard, Holland and Renaissance. Since this was a repositioning cruise the concept was not applicable, only the food was much better than other Costa cruise according to other Costa's passenger we asked. Food on the MDR is eatable but not much selection, food on the buffet is good but also limited, the pizza is bad. Costa will nickle and dime on everything, pizza is free from noon to 3 pm and small fee there after. Coffee and water is only available during dining hours, water and coffee in MDR is not free. Room service very limited and small fee is charge, in cabin breakfast is also very limited and also small fee is apply. We usually have breakfast in our cabin but only had it twice on this cruise. The itinerary was the best part of this cruise, we stopped in Rome we took Rome on your own since we been to Rome before, visited Reggio Calabria took a cruise tour and enjoyed it very much. Heraklion was a short stop, took an independent tour and visited Knossos Palace and had lunch in the city. Cruise line had to cancel visit to Haifa Israel due to security concerns, everybody was very dissapointed, stop in Port Said to visit Cairo was also cancelled for same reason, but we stopped Eillat, Israel and took a cruiseship tour to Masada and the Dead Sea. Luxor was a long ride from Port but we liked it. One of the highlights was Petra in Jordan, was everything we expected and more, amazing to see it in person, awesome. We stopped in three Oman' s ports and not much to see. Abu Dhabi was added to compensate for cancelled ports and we took and independent tour, visited the city and went to the Sheikh Zayed Grand mosque, very beautiful and interesting. Finally we got to Dubai, what a great city we arranged with Great Adventure Tours to pick us up for a city tour, a Desert Safari tour and we loved it. Dubai is a most city to visit, we stayed three extra days and had the time of our lives.. Costa's NeoRiviera had some good things but failed on many others, the shore excurtions desk was baddly run, we found out our excursion was cancelled night before and no one cared to let us know. Entertainment was mediocre at best and cruise director had to apoligized due to a noshow from a local act, the theater was packed with passengers. We know Costa is an Italian cruise line and is a little different than other cruise lines, we did not like it and we are more than sure if we have a choice we will not cruise with them again. The ship looks good and is very well kept, nice and clean. Cabin are on the small side.   Read Less
Sail Date November 2014
We just came back from Costa Diadema. This was our 4th cruise and first time Costa. We enjoyed it very much. Since it is a new ship, I would like to provide some reviews for people who want to know how it went or plan to go in the future. ... Read More
We just came back from Costa Diadema. This was our 4th cruise and first time Costa. We enjoyed it very much. Since it is a new ship, I would like to provide some reviews for people who want to know how it went or plan to go in the future. Airport to port: Our flight delayed to Nice. When we booked the cruise, we called Travel agent to add the airport transfer. It was easier and cheaper comparing to bus or train. We have paid Costa airport transfer round trip ($27 USD per person) between Nice and Savona. Since we didn't arrive Nice in time, we had to find a way to the next port, Marseille. We stayed in the hotel cross street from the airport, 10 minutes walk. There was no train due to the national strike. The next morning, we took bus #20 (8:15am) from Nice airport Terminal 1 to Marseille train station (11:45am). At Nice airport Terminal 1 bus station, we bought the tickets at ticket office with credit card €32.2 per person. Then we took taxi (€25 euro, cash only, tips and 2 luggages included) to the port (12:30pm) Embarkation: We explained our situation at check-in desk. There was no line for us. The lady checked all our paper work (web checked in weeks ago), and the other lady checked on board to make sure our room is ready. About 20 minutes waiting, we went through special entrance to get on the boat. The new thing to us is they took our passports and returned to us when disembark. It is required for all none European passports. Cabin: our room is premium ocean view cabin which was upgraded from standard room by promotion. It is very spacious. There are shower and bath tub separately, (only ocean view cabin on deck 1 comes with bath tub), queen size bed, and sofa couch which is longer than my high (5'7"). I can lay down comfortably. There are also a lot of storage space for clothes, shoes and luggages. The window is big that I can sit there, enjoy the view and didn't get cold. It is more comfortable than the balcony cabin we had before in Princess cruise. In the bathroom, the shower/shampoo is fixed on the wall. A soap, hair dryer and towels are provided. Diadema has "samsara suites" on deck 12 come with balcony, jacuzzi and sun roof, organic cotton sheets and bath robes. Overall new is better. Everything is nice and clean. Food: after checking our room, we immediately went to buffet. We haven't had regular meals for a day due to jet lag since we needed to sleep more than food. It was Italian lunch and breakfast and everyday is the same. We are not picky about food, so we stay with what offered, didn't go to restaurants that need additional charges. Breakfast: the main focus is all kind of breads, sliced cold meat and fruits. It is very simple buffet. If you want the hot meal, there is a restaurant that has international breakfast which has omelette, pancakes, eggs, bacon... It is traditional breakfast for different countries. No extra charge. Lunch buffet: all kinds pasta, meats, rice noodles, fried rice and one Asia dish.The one I like the best is the pan grilled sea bass. Hamburger and hot dogs are available all the time. Dinner: there are a lot choices on the menu. It is very different from the meals prepared in American cruise ships. They were less salty, less greased and less sugar which means plain and dry. It is perfect for desserts, not too sweet. I have thumb up for the desserts. No wonder France and Italy are known for their desserts. For the food, if you are used to American or oriental style, you probably won't be satisfied. However, the gala night (captain dinner), everything was surprisingly delicious. This is the one you don't want to miss. We were there during Thanksgiving week. On the thanksgiving dinner, We were offered special menu (turkey and pumpkin pie) along with the regular menu. They were very tasty. We looked around the tables, the waiter told us that only we had the Thanksgiving menu. We also noticed that the fresh fish on the dinner menu were quite good. There are a lot of fresh fish in the Mediterranean areas. Water: there are water dispensers available at breakfast and lunch buffet areas. At dinner, there was no buffet and the dispensers were closed. They offered different packages for water only, beer only, soft drink only or all drinks. However, we didn't realize that we had mineral water at dinner included, until we tried to pay for the water package. I guess it may be the deal between travel agent and Costa. We had "USA water" printed on our Costa card. We were glad that we didn't need to pay additional for mineral water at dinner. Excursion: we booked 4 online for 4 different ports. As soon as we knew we would not be able to make it on the first day, we called Costa to inform them everything happened to us and cancelled the excursion in Marseille. However, due to the language limitation, 2 of our rest 3 tours also got cancelled. There were not many English tours available. We then chose whatever available to us, didn't want to do self tour at that moment. Entertainment: the main show every night was fantastic. They were all more than 5 stars quality. Just for the show itself, it was already worth what we paid for the cruise. There are other things we like about Diadema. 1. It is smoke free the whole ship. However, There are designated outside areas for smokers. 2. Even though there are not many English Excursions available, it is very organized. In the past experiences from other cruise ship, the line to get off the ship was long. We had to find the end of the line first, stood in the long line and waited to get off the ship. After get off the line, then looking for the bus. Costa handled it very well. We got our daily program at night for the next day. It provided the time and the place to meet for each excursion. We showed up at right time and right place. Based on the language and excursion, we got a sticker for the bus number. We sit down comfortably and wait for our number to be called. Quickly we would be called, got off the ship and found the bus efficiently. This is also applied to the disembarkation at the last day. They were smart to arrange groups in the different areas. So the line wasn't long and less crowded. 3. The interesting thing is the language. The cruise director speaks 5 or 6 languages every time doing the introduction and announcement. Finally, if you only speak English, most of the time, you won't understand what people are talking about around you.   Read Less
Sail Date November 2014
Don't take it! We did it on her first week and we regret the money we spent. Yes, Diadema si new and big but don't expect services as on the other ships or cruise companies unless you are OK with spending thousands of dollars ... Read More
Don't take it! We did it on her first week and we regret the money we spent. Yes, Diadema si new and big but don't expect services as on the other ships or cruise companies unless you are OK with spending thousands of dollars more for the paid services on board. Diadema is made that way is driving you to the paid services. For example, in the regular restaurant during diner, the food is coming very late, cold and most of the time with no taste. Also there is no buffet dinner on the entire ship. You have to go to the restaurant every night and if you don't like the cold and no taste food, your only choise not to go to bed empty stomach is to pay 25 euro per person plus drinks and eat at the paid restaurants and ONLY if you are lucky enough to get a table. We were NOT! People are litterally fighting for a cup of free coffe during lunch and some sweets and fruits! There are too many passangers and not so much help and stuff. The helpers are walking like ghosts on Diadema - they are too exhausted and they also look freightened by the supervisors who are yelling of them in front of the cruisers if something is not OK. If you are calling trhe Customer Service from your cabin or from any phone on the ship, you need to be very patient. You will hear music for 20-30 minutes until someone is picking up and than again 2-3 hours until someone appears at your door. Back to food, forget about eggs at breakfast. They don't serve eggs, ommlets or anything with eggs. The lines for breakfast and lunch at the buffet are the longest I ever seen on a cruise. Same with the lines made on each stopping port at embarkation. I am sorry to say all of this because we are Costa fans. We hope some of the problems will be repaired in time. There is one good thing about Diadema thou: the entertainment! Excelent singers and performers, great dancers, live bands, DJ's, excelent drinking bars, excelent entertainment team. Thumbs up for them because they saved our vacation. Read Less
Sail Date November 2014
Just go back from a 12 night western med cruise on the NeoRviera. The ship is older (1999) but recently re-furbished. Great ship . . .had one of the best cabins in over 70 cruises on 8 different cruise lines. We had one if the few ... Read More
Just go back from a 12 night western med cruise on the NeoRviera. The ship is older (1999) but recently re-furbished. Great ship . . .had one of the best cabins in over 70 cruises on 8 different cruise lines. We had one if the few "mini-suites" . . .a balcony cabin with a walk in closet and both tub and shower! The Costa "slow cruise" concept has overnights and very late port departures . . . easing the pressure to "get back in time". The staff is typical Costa . . . attentive and efficient. The odd stuff? Well, imagine a dining room that serves 6 course meals but does not serve coffee (you can't beg or buy it). Bottled water in included, but coffee is not and nowhere to be found (except in coffee bars). Or how about a 6 course well done dinner menu with only one meat entre? Good and interesting options at every other course . . . but one meat main course. The odd thing US travelers need to really understand is that Costa will cancel scheduled tours if they don't get enough people for a language . . . or out you on a multi-language bus which MIGHT include your mother tongue. We gave up on ship tours a long time ago but this drives people nuts. Net-net? If you want a somewhat upscale and very Italian experience, go Costa. But remember it will be Italian and it will be a bit more formal and structured.   Read Less
Sail Date October 2014
We are two seventy plus English pensioners who have done 10 plus cruises on several cruise lines. We picked this cruise because it was a good price and we hadn't used Costa before. We stayed one night in the Park Inn by Nice airport ... Read More
We are two seventy plus English pensioners who have done 10 plus cruises on several cruise lines. We picked this cruise because it was a good price and we hadn't used Costa before. We stayed one night in the Park Inn by Nice airport to avoid getting up at a ridiculous time, the hotel was excellent. We picked up our transfers at 12 o'clock at the airport and arrived at Savona port two hours later. Straight into chaos, firstly we had to sit on our coach for nearly an hour where we received a numbered card. Then on entering the terminal we met a huge crush of people which we found out was because they were embarking two ships, the Pacifica and the Faviosa. We had to stand in the terminal - not enough seating- and wait for our number to be called. Another hour went by before our number came up, we then joined the queue for security and we all know what that's like. The fact that there was only two scanners for three thousand odd people might account for the slowness. By this time it was around four thirty when everybody was supposed to be getting the Emergency drill. All this time we only found one Costa staff giving out information as to what you were supposed to do. We eventually found our balcony cabin, we just enough time to pick up our lifejackets in time for the re-scheduled emergency drill. Unlike other cruise ships which had many assembly points most of which were in lounges or at least indoors out of the weather. Costa split the passengers in half and packs them into the promenade deck, port and starboard. We stood for half an hour having the compulsory emergency lecture. The accommodation was very good only one slight drawback was opening the balcony door, it took quite a lot of effort and would try to shut at the least opportunity. We accepted when we booked this cruise that it was an Italian ship and crew with the majority of passengers Italian and we have nothing against the Italians finding the majority very friendly, but I must say that long Italian announcements can translate into quite small English announcements. Most of the time we had no problems, a lot of the 'hotel' staff were from the usual mix of countries i.e. India, Philippines with a few far eastern countries and spoke good English. The cabin boy was excellent the cabin was kept spotless and the towels changed frequently. We also found that the supervisory staff on the 'hotel' side were very arrogant against the passengers. Food! This was one of the biggest problems, Costa was there to make money and did this at every opportunity. After afternoon tea at five o'clock ALL free food and drink was cleared away , there was not even water out ( only in your own bathroom). There was no buffet dinner, you had to eat in the dining rooms, even here there was only purchased bottled was available at dinner. Unless you had an upper class of cabin you had to pay for room service, which had a limited menu. If you were hungry in the evening you could buy a simple pizza, or pay to eat in one of the expensive restaurants. There is a daily paper saying what's on, on the back is the meal times in the dining rooms. This is the same every day except one when they change dinner hour , the only problem was they didn't bring this to peoples notice this caused friction to quite a few passengers who hadn't religiously read all the small print and turned up at the usual time. You have to keep in mind that there is a strict rule about bringing food and drink aboard, not even water or pop. There were plenty of activities, loads of exercise types, several dancing classes, a few quizzes and no matter where you went there was music of some type, it got to be a job to find somewhere quiet. I felt sympathy for the passengers in Inside cabins who looked for a comfortable chair to sit and read and be able to take a bit of fresh air. I admit my preference was for the quizzes, the two girls who did it on my cruise did an excellent job, having to speak four languages and still make it a pleasure. Apparently head quarters set the quizzes and there were times when i wondered where they got the answers from. The shows in the theatre was fair, the ships company of dancers were very good, but some of the other acts to us came across third rate. The director of the shows (Cruise Director !!!) appears to think that if you mess about with the lighting it will improve the performance. This had a severe effect on the Magic show it was all done in semi darkness making it impossible to see the tricks. By continually flashing lights into the eyes of the audience it not only annoyed them but prevented them from seeing what was happening. Perhaps it was being English but I did not find the Comedian team at all funny ,in fact it demeaned the unfortunate passengers who were picked upon to take part in the act, we noticed several people walking out. Our conclusions are that we will not be taking any more Costa cruises, we consider the extra costs of the other cruise lines are more than compensated by the more amenities   Read Less
Sail Date September 2014
We went on the costa pacifica for a 12 day Mediterranean.. Supposedly to egypt and Israel, but it was a bait and switch! Costa has done this before, then cancelled the port of calls, leaving the people on the hook for cancelling airfares ... Read More
We went on the costa pacifica for a 12 day Mediterranean.. Supposedly to egypt and Israel, but it was a bait and switch! Costa has done this before, then cancelled the port of calls, leaving the people on the hook for cancelling airfares and holiday plans. What a shame Costa! Thier food is poor quality The boat is way overcrowded The service is poor The boat is not class We will never do Costa again as we feel cheated and disappointed. We did RC and Princess in the past, and they were excellent COSTA CHARGES FOR WATER AT DINNER!!! Yes, $3 euro for a bottle of water for dinner ! Or you don't drink. The buffets are crowded to the point people are fighting for food and tables... And this is supposed to be a vacation! Costa you should be ashamed of yourselves. Embarkation process was a completely unorganized screwed up mess... Never again, and I will let everyone I can know. Read Less
Sail Date September 2014
Neo Rivera , A nice old ship, nothing flash mind you and in need of a tidy up in some areas, like the bathroom in our cabin 9039 floor area showing signs of age, still it was as I said nice but like any cruise you can always pick ... Read More
Neo Rivera , A nice old ship, nothing flash mind you and in need of a tidy up in some areas, like the bathroom in our cabin 9039 floor area showing signs of age, still it was as I said nice but like any cruise you can always pick something, so lets have a look at the good points: Great meals , everything was well cooked and presented and not too repetitious. Nice staff, friendly and keen to help, although at times a hint of abruptness Good selection of ports Good arrival and departure times Good embarkation and disembarking procedures . Not so good: Expensive Cruise compared to others I have been on. I had an outside Premium cabin and I am still trying to work out the benefit of spending the extra money on this level of cabin, there was nothing to suggest I received anything more than the people in the standard outside cabin, and we certainly weren't told of anything. I would not waist my money on the EP category cabin. Difficult to get drinking water, could only find one dispenser and that was in the dining room and that closed when meal time finished. No water jug in Cabin Lack of decent information on visiting port, ie how to get into the city, distance etc.A map of the area around the port would have been helpful. Lack of English TV stations Pushy with alcohol / coffee purchases Expensive shore excursions Pathetic entertainment , amateurish an repetitive , best was the presentation by the staff. Would I cruise with Costa again, not sure about that , it may be better on one of their bigger ships but I an not going to spend money to find out Read Less
Sail Date September 2014
We booked this cruise last minute as decided it was about time we tried one, Costa have a reputation for not being as traditional as a lot of the companies and as my bf is much happier in a pair of jeans than a tux we decided on Costa. ... Read More
We booked this cruise last minute as decided it was about time we tried one, Costa have a reputation for not being as traditional as a lot of the companies and as my bf is much happier in a pair of jeans than a tux we decided on Costa. The organisation wasn't good on embarkation, we got shuffled from pillar to post and eventually got to our room about 90 minutes after boarding, we were sent to the buffet restaurant which was like a school canteen, kids running under your feet and people pushing to get to the food, we asked for a drink but they told us we had to put it on our account even though we had paid for a premium drinks package beforehand. We booked the highest grade of cabin which was the Samsara Spa Suite, it was very nice, smaller than I expected it to be considering what we had paid but comfortable and well equipped, there was a bottle of fizz waiting for us and it had a nice balcony, the suite was serviced by a butler and he told us we just needed to call a number and he would appear, unfortunately I think he was covering all the suites by himself as you would ring and it would just ring out until you gave up. The light on the balcony didn't work even after reporting it. The food in the Samsara restaurant was very nice, we ate there most nights, it was very quiet for the whole week and the staff were lovely.The drinks were good, European measures instead of English which is always good! We didn't see any of the entertainment as it was all in Italian and although I can understand a little conversationally neither of us are fluent so it was pointless, we think we may have been the only English speakers on board which wasn't ideal, however it was the school holidays, maybe in the winter there would be more of a mix. The facilities on board were good but you couldn't get near the pools because of the kids, the spa was very nice, we had a couple of comp treatments but it was expensive otherwise. The wifi was ridiculously expensive We enjoyed all the ports of call and had plenty of time in each, we didn't book any excursions but used the Costa transport a couple of times to get into the towns which was fine. Otherwise we just did our own thing. Apart from the Samsara restaurant the service was poor, we were supposed to get a welcome meeting with a manager as we were staying in a suite but we missed it, they kindly rescheduled but didn't turn up after I waited 20 minutes, the butler I think was overworked so didn't have time to give a good service and we had a few problems that took far to long to be dealt with. Overall I don't think I would cruise with Costa again as it was just too average. Read Less
Sail Date August 2014
We went into this not knowing what to expect. Let me hit a few of the highlights from the experience. ****Pros**** Cabin service was exceptional. The room was cleaned twice daily and restocked with fresh towels. Cruise was punctual at ... Read More
We went into this not knowing what to expect. Let me hit a few of the highlights from the experience. ****Pros**** Cabin service was exceptional. The room was cleaned twice daily and restocked with fresh towels. Cruise was punctual at arrival and departure at the ports. Embarkation and disembarkation were fluid. The crew was friendly and industrious. They were mostly immigrants on contracts from The Philippines, Brazil, and other economically disadvantaged countries. There is always something to do. A daily program is delivered to the cabin that keeps you well-informed of happenings on the ship. ****Cons**** As one might expect, the fees were outrageous. Wi-fi is .50 Eurocent/min or 20 Euro/hr. There is a compulsory 8 Euro service fee per day per person. This added an additional $140 to the cruise price without having the choice. A 15 minute doctor's visit for needed antibiotics cost $150. Per per view movies are $10 each. Fitness classes were $15 a session.The fees really add on, so plan to spend at least half of the initial cruise price. The decor attempted at glamour but instead looked cheap in my view. This is my opinion, as the decor is on Costa is said to be love/hate. The cruise was jam packed like a popular nightclub on a Saturday night. The elevators were usually full and required waiting so we mostly conceded to using the stairs. The buffet line required an average of 5 minutes waiting in line each time. Bumping into others was common and European etiquette is quite different than in America (no "pardon me" or personal space). The demographic was mostly Italian, German, and French. We may have been the only Americans. There were many kids and older folks and few in their 20s. As a result, we mostly kept to ourselves. The entertainment was poor with the exception of one night in which a talented ventriloquist--I believe he won Italy's Got Talent--wooed the crowed. The intercom in the hallway was incessantly chatting about available excursions and other announcements. It was just inaudible enough to be indecipherable and loud enough to annoy/wake you up. Each one was repeated in multiple languages. Ugh. I'm sorry, but the food sucked. Ok, it was average. Most of the options at dinner had a (#) next to it which designated that the dish was originally frozen. Maybe I had to lofty of expectations for cruise food, but it was average at best. At dinner you are served a 6 course meal with excellent service and dishware, but drinks are on your wallet. It's the service and ambiance of a 4-star restaurant with 2 star food. It came to the point where the restaurants at the ports we incredibly scrumptious in comparison. The gym is small and overcrowded with limited hours. The had dumbbells but no barbells. This is one of those "gotta know what you don't like to figure out what you do" experiences. We won't cruise with Costa again, instead will research more into other liners like NCL or Carnival. Lastly, we embarked out of Savona, not Genoa. Read Less
Sail Date May 2014
The ship is very clean, but nothing special decco wise, excellent staff, good stops in the main, artists in the lounges good, shows mixed but not bad. that ends the good points. Bad points are - no port info, at Livorno, no info regarding ... Read More
The ship is very clean, but nothing special decco wise, excellent staff, good stops in the main, artists in the lounges good, shows mixed but not bad. that ends the good points. Bad points are - no port info, at Livorno, no info regarding shuttle to the centre, on disembarking we found there was no shuttle, when enquiring on the dock we were met with a shrug. FOOD this is our worst experience in 19 cruises, indeed poorer than school dinners 50 years ago, evening meal in the dinning room consisted of 4 starters - 1 salad either 2 soups and 1 appetizer or 1 soup and 2 appetizers, 2 pasta's, main courses 1 meat, 1 fish and 1 veg dish, cheese and a choice of sweets, including ice cream which is the only time and place ice cream is available, all other cruises we have been on have also included a selection of dishes available every day !, on day 3 the fish course was sea bream which had the head and tail on, and not filleted which i didn't fancy so i asked if anything else was available, and was told beef, which wasn't recommended, thin and tough, or chicken, i picked chicken which was thin and tough, it was what is served at the hot dog station, came with french fries, no garnish, no tomatoe, no veg of any sort. Next night was Captains night, dress elegant. Evening meal 2 soups 1 of which was meat balls, 1 appetizer, Morrocan meat balls, meat course consisted of a dessert spoon of mashed potatoes 2 pork meat balls and tomatoe jus. Next evening mains consisted of i salmon which i'd had at lunch or lamb on white rice, the lamb was 6 small pieces on top of a mound of white rice, no jus, 1 st piece o k, 2 piece i took out of my mouth just gristle, 3 rd piece i managed to cut the gristle off, 4 th piece unable to cut, 5 th piece o k, 6 piece managed to cute the fat off.After this we decided to eat in the self service, something we had never done in previous cruises, Eat there a couple of times, and then found a menu started to appear outside the dinning room. One evening had rabbit on the menu, decided to try the dining room, expecting saddle of rabbit, or dear i small piece of potatoe, 3 rabbit bones, 1 st bone found approx 1 tea spoon of meat, 2 nd bone some vertebra with skin, no meat, 3 rd bone salvaged about a dessert spoon of meat, i can not ever remember a worst meal. We had a A I package, didn't really have any info what was on it, but on 2 nd night in the theatre i asked for a Gin and tonic ( Bombay ), which i was given, after the show we went into one of the lounges asked for the same, and was told it wasn't available on the all inclusive, i said but iv'e just had it, she said your card will not except it, check your card !, when your receipt arrives you can not see the price, just a place for your signature, your card is returned to you with you copy folded around the card with the price out of site, on checking i found i had been charged 9.8 euro's for the Bombay Gin & tonic. It was suggested i go to reception, which i did they said nothing they could do go to the theatre, i replied will there be anyone their - yes, no one at the theatre, but along comes the cruise director with another guy, explained the position, and was told he was the cruise director and didn't deal with bar issues but the bill was correct, accompanied by his finger waging in my face, i waged my finger back, and was told don't wag your finger at me !, i am the cruise director, at this the other guy asked him to step away while he called the bar manager , bar manager arrived, called the waiter, who said i asked for Bombay Gin ,which i had but i thought i should have been told it was not on the package, i was quite happy to pay the difference, but not the full wack, the whole time this cruise director trying to have his say, whilst waving his arms about, i just had to tell him to keep 2 yards away. Will i go back with Costa NO, Neo ships or any other Costa ships. By the way it is nothing to do with Italian Cruise lines, we already booked our 4th cruise with MSC, sailing in August 2014. hoppy5   Read Less
Sail Date April 2014
Let me starts to explain that my wife and I have travelled to and in many countries and we usually would stay in 4 star or higher hotels. As I would become 65 years of age on the 11th. of February my wife and I decided to do something ... Read More
Let me starts to explain that my wife and I have travelled to and in many countries and we usually would stay in 4 star or higher hotels. As I would become 65 years of age on the 11th. of February my wife and I decided to do something special this year and book a cruise on the Mediterranean on the Costa Serena (Savona, Naples, Palermo,Tunis, Barcelona, Marseille, Savona) . As every traveler should do, prior to our booking we looked at the various reactions made by previous travelers on this trip. The first evening and night (as soon after the ship departed from Savona), my wife got seasick, in a way that she had to skip dinner altogether. The next evening departing from Naples the same happened, but taking sea-sickness tablets (provided on the ship) , my wife endured the dinner. After that she didn't have seasickness again. The meals on the ship were considered by both of us to be perfect!! I can not imagine that anybody would complain about this as the selection of food was fabulous!! Everything on board seemed to be well organized (maybe except for the lengthy time the life-boat instruction lasted) . The booked excursions all worked out fine.The only thing to improve on is to my opinion the fact that you need to pay for the use of WIFI. That seems to me to be a bit out of fashion. Read Less
Sail Date February 2014
the destination were very nice, however Costa is not one of my favorite cruise lines. As a previous cruiser I have taken cruises from different cruise line, and Costa is actually the one I like the least. I thought Carnival was bad but it ... Read More
the destination were very nice, however Costa is not one of my favorite cruise lines. As a previous cruiser I have taken cruises from different cruise line, and Costa is actually the one I like the least. I thought Carnival was bad but it doesn't compared to Costa, overall the food was not that great, they force you to go to the dinner at the restaurant which the food there weren't many variety. Being Italian I thought the pizza would be tasty, but it was just bread with bad tomato sauce. For Room Service you have to pay for it. also for the basketball court, ping pong, and miniature golf, basically all the facilities you have to pay. The entrainment was ok if you were Brazilian, the team were more tailor for Brazilians they were constantly speaking Portuguese, sometime they tried to speak in English but they were more shy to speak English. They also were not so interested in other guess that didn't speak Portuguese, this was disappointed. the dancing team were nice, cheerful. The cabin steward was nice, he was very friendly. The style of the cruise wasn't my cup of tea, I thought it was ugly. the Gym was full all the time! I didn't like the many language announcement, I thought it was a bit irritated. I am not sure if is true but I don't think costa leave you if you are not on time. they keep your passport, I didn't dare to try but if this is the case then it will be bad! Read Less
Sail Date December 2013
Started reading reviews for Costa when deciding which cruise lines we would pick. Our family usually travels on Princess but this time we had to pick Costa because the price and itinerary was right for us. There were 6 adults (2 married ... Read More
Started reading reviews for Costa when deciding which cruise lines we would pick. Our family usually travels on Princess but this time we had to pick Costa because the price and itinerary was right for us. There were 6 adults (2 married couples, my Uncle in his own cabin and our son who is 25 in our cabin) in our group and we decided to all pick interior cabins for the lesser price. Because there were 3 adults in our cabin we were upgraded to an ocean view cabin located mid-ship. We visited Olympia, Athens, Ephesus, and Israel (Egypt was canceled and an extra 1/2 day in Israel was what replaced it, not happy about only getting the 1/2 day, an extra full day would have been much better.....more on that later in the post). Embarkation: We left from the port in Savona, Italy (not Genoa...but Savona is not on the list). The building where cruisers wait to board the ship is very nice and modern. We were called in groups so be prepared to wait but there was plenty of seating and available bathrooms. Cabin: The cabin was wonderful!!! We have cruised many times (Mexican Riviera several times, Panama Canal, Eastern Mediterranean in 2012) and this is the first time that I did not experience sea sickness at all. The cabin had a 'couch' area that served as a bed for our son who is 6 foot 1 inch and he said he was very comfortable. I thought the beds were more comfortable then I expected. There was only one English news channel and one English movie channel but it did not present a problem as we were on the go most of the time. The bathroom felt slightly larger than the bathrooms on Princess ships with larger counters and the detachable shower head made showering more convenient. Other than a gel soap dispenser in the shower and a small bar of soap on the counter there were no other items given (no shampoo, conditioner or hand cream so be sure to bring your own). Plenty of closet and shelving space for all three of us and we always bring our luggage fully packed. Our steward Felipe was from Columbia and spoke excellent English, Spanish and Italian. My husband speaks Spanish so Felipe would use both English & Spanish languages with our family. He was the best steward we have ever had on a cruise. Our room was cleaned twice a day and our beds turned down before bed time. We like to use extra wash cloths and I only asked Felipe once and we had them everyday. Food: We knew that Costa is mostly European so we were pleasantly surprised by the variety in food. The other couple in our group do not eat cheese at all so they were especially concerned but everyday there was something available to their liking and the "everyday" menu was always handy to order from. There was no "Anytime" dining so we picked the 630 PM seating and it went well for us, we did not miss any dinners. Many on board had the "All Inclusive" drink package, but from our Mediterranean cruise experience last year we knew we could not drink enough alcohol to make it worth it for us. We decided to get the wine package that also included water and the 20 beer package, and this option worked perfect for our family. In our category of cabin there was no room service unless one pays for it so I missed the convenience of ordering coffee and cereal in our room...I missed that a lot. If one wants breakfast, one must get up and go to the buffet with lots of people, but there was a lot of variety. The eggs in the buffet seemed under cooked but my husband found a location where the chef makes made to order omelettes which he had everyday. Also the bacon and sausage is a different style than the USA but it was good, and there was always a good variety of fruits, salads, and vegetables at every buffet and formal dinner. All in all our food experience was better than we expected but I have to say that Princess food was a little better on our Mediterranean cruise last year. Be warned that the buffet lines are long and people try to cut in line and are pushy. Sad to say we saw a lot of wasted food and parents who let their children run wild. On the other hand, the formal dining was a nice experience and our waiter and his assistant gave very good service. Ship Ambiance: Costa allows smoking in more places than other cruise ships. Our group knew that before hand and I have to say that there was a lot of smoking but we could always escape if needed. There was never a hint of smoke in our cabins (that would have been unacceptable for us and we would have complained) and I still don't know if smoking is actually allowed in the cabins. Several times we tried to find a bar or venue to dance and although they played familiar music, it would have been better if they just had a DJ instead of the live bands. We tried the Disco several times, although it was suppose to open at 11 PM, the times we were there waiting until 1130 PM the music still had not started so we just went to our cabins. Too bad for Costa because if we had stayed and danced, my bar bill would have been a whole bunch more :-)!! Tried the drink of the day only once and we were not impressed so we never ordered it again. The entertainment in the main auditorium was hit and miss (just like every cruise we have been on) but one night there was a gentleman (can't remember his name) who put on the best music show we have ever seen on a cruise, he was an excellent singer/entertainer who sang in English, Italian, French and German. My son went to most of the shows and said most were typical cruise type fare and enjoyable if one was not expecting perfection. Since this cruise was so port intensive we did not get involved in many of the ships activities. My son did go to the hot tub and gym as much as possible and was satisfied with both - no bad experiences. Ship Tours: Since there were only 11 English speaking persons on the cruise there was very little choice for us. I had planned private tours on our own for our group beforehand for most of our ports and they worked out excellent for us. However, we did try to book a tour through the ship for our stop in Civitavecchia (Rome) but there were not enough people in any language to fill it up so it was canceled. Five in our group had spent a week in Rome before the cruise so we took the Costa shuttle for 29 Euro PP but my Uncle, who met up with us on the ship and had never been to Rome, decided to book a tour through Costa, "Classic Rome" (which visited all the highlights) and he was placed with the French group. He said that he was referred to as "The American" and was well taken care of (his picture with the cute French speaking tour guide is a wonderful memory). The tour included a meal and since he knew Spanish and the French people at his table knew some Spanish, they were all able to communicate and he said he had a great time but was really glad that most of our tours on the cruise were private tours with just the 6 of us in a smaller shuttle or van. Disembarkation: We had a train to catch at 1030 AM so we requested an early departure. Our request was granted and we were off the ship by 830 AM. Very smooth and orderly. A few negatives: We went with the idea that we were going to get to go to Italy, Greece, Turkey, Israel, and Egypt (when it was included) for a very good price. When Egypt was canceled it was a big disappointment for all of us (my husband and I were able to go to Egypt in October of 2012 and we really wanted our son to see it with us this time) but it is understandable why Costa canceled the Egypt port. What we didn't care for is the inconvenience of giving us only an extra 1/2 day in Haifa Israel as a substitute for the cancellation of a full day in Egypt. A second full day would have really made more sense for touring a different part of Israel. Another thing that was annoying was that we didn't get a full day in Athens. We had a tour of Corinth and Athens booked and we had to change it to Athens only because Costa reduced the time we would spend there, very disappointing. The smoking factor was not an issue most of the time, but there was a time or two that we did leave some locations because of the smoke. Overall Thoughts on our Costa Cruise: This cruise was really a great value for the money we paid. The ship was big & beautiful and there were lots of activities. There were many things I learned here on CC that helped me to know that Costa would be a little different from other cruise lines so we were prepared for it, but if you need to hear everything at length in English, cannot tolerate smoking of any kind, and/or you are extra picky about "American" tasting food, then I would not pick Costa. Would we cruise with Costa again? Yes!... if we like the itinerary and the cruise is a good value.   Read Less
Sail Date September 2013
We went on a 3 night cruise to Barcelona and Marseilles, France on Costa. Overall the experience was not a bad one, but certainly one that if you are not Italian or even European can be a bit of an adjustment. The ship was well cared for ... Read More
We went on a 3 night cruise to Barcelona and Marseilles, France on Costa. Overall the experience was not a bad one, but certainly one that if you are not Italian or even European can be a bit of an adjustment. The ship was well cared for and was in the Greek God/Goddess theme. What this means is that I spent several times answering questions from my little one about "what is that" when she pointed to the naked men and women (Greek figures) throughout the ship. The decor was nice, the main area was nice and the cabins were extremely spacious and well maintained. Bingo again was the highlight activity on the ship! We played each night. The shows were pretty good. We pretty much did our own thing for the most part. The cruise ship boasted about the kids activities and we took the youngest to the kids area and many times she was the only one. Many people on the cruise opted to have their children with them. My teenager didn't find anything interesting in the teen zone as again it appeared no one really hung out. The main reason we chose this cruise is to go to Barcelona. However, the Barcelona stop was a true disappointment. We were only in port for 5 hours and that is not enough time to spend in Barcelona. We spent an entire day in Marseilles and it was a waste. I would rather have more time in Barcelona and less time in Marseilles. The food was typical European fare and the buffet is a free for all! There is no such thing as queing for lines so its pretty much get in where you fit in. The evening dining was nice and there was a nice selection of food each night. We had set seating so we dined with the same family each night. They had kids and so it was a nice time to catch up to hear about each others adventures during the day. We bought the drink package because it was worth the money. It averaged out to 3 drinks a day per person and we consumed more than that (non-alcoholic). We bought water from the ports and were able to carry it on with us. The price was right for this quick 3 night cruise and it was a good introduction to Costa to decide if I wanted to cruise with them in the future. As an American on an Italian cruise ship, the hardest adjustment was the smoking throughout the ship. There were not designated areas so people pretty much smoked where they wanted. There were enough people on the ship that spoke English so we didn't fell alienated, but we were certainly the minority on this particular cruise. The people did not appear to be as friendly and sociable as other cruises but the crew was nice. All in all, if there was more time in Barcelona this would be a definite recommend. For the cruising experience, it was not a bad experience and if asked would I use Costa again, I would say yes. At least next time I will know what to expect and can prepare accordingly! Read Less
Sail Date April 2013
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