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Sail Date: June 2011
After reading the majority of the reviews on this site, I was extremely concerned about what we were getting into. I really don't understand all the negative comments. From start to finish everything was flawless, no issues with ... Read More
After reading the majority of the reviews on this site, I was extremely concerned about what we were getting into. I really don't understand all the negative comments. From start to finish everything was flawless, no issues with either embarkation or debarkation. We arrived early to the ship to check-in so were in one of the first groups to check-in and get on the ship. Debarkation was also not a problem with about a 1 hour wait after having breakfast. The room was adequate with enough space to store our luggage and for us to move around. The bed was incredibly comfortable. The one odd thing is that irons are not allowed so you'd have to send out if you wanted your clothes pressed. There is only a generic bath gel in the cabin so bring you're own shampoo and conditioner if your particular. There is a mini-bar in cabin with enough room to store a few items. To ensure the best experience, be sure to sign up for one of the drink packages. J2 is the most expensive, running about $50 US per person, per day, however, this allowed us to order at will any drink up to $7 and not be concerned about racking up a big bar bill. This also then allows you to order from room service and have it delivered in cabin. Definitely spend the extra money for the balcony, it's worth it for the extra space. All of the staff was were super friendly and helpful. We had a chance to visit with both the wait staff in the dining room for dinner, as well as bar and casino staff. They were all amazing! All public areas were well kept and refreshing. Even the day at sea, when we strolled out mid-day we were able to find lounge chairs together. Meals in the dining rooms offered an excellent choice of options. The one area that could possibly use some improvement was the buffet if you decline to make your dinner time, as it was pretty much just pizza and salad the one day we chose this. Another upside is that this cruise is very much European travelers, so you have the international cultures to mix with. Options to get to from airport if you haven't signed up for the transportation with Costa you can also take a cab for the same price. If you want a cheaper option, select the ATVO which is bus transportation that runs non-stop into Piazzale Roma about 4 euros, and then take the People Mover 1 euro from there to the cruise terminal. Read Less
Sail Date: January 2010
I appreciate the reviews on Cruise Critic and let them guide my decisions for a new cruise booking. The Costa Fortuna cruise on January 10th was more than disappointing. It was extremely uncomfortable for passengers. I did not get Air in ... Read More
I appreciate the reviews on Cruise Critic and let them guide my decisions for a new cruise booking. The Costa Fortuna cruise on January 10th was more than disappointing. It was extremely uncomfortable for passengers. I did not get Air in my cabin for 2-days (on level one) and it took 4 attempts to get it corrected and then very little air was forthcoming for the rest of the cruise. After many passengers complained with the same issue they disclosed that there were generator issues. If you are at the front of the ship on levels 1 and 2 you will hear the crew announcements on the hour starting at 4 am in the morning. Customer Service was non-existent at the front desk, tour desk and on-shore staff. The Virgin islands visited on this cruise were fine. The food was OK, but was not as good as the Costa Atlantica. I am a big believer that it is the Cruise line and the ship that makes the cruise a good experience and recommend Holland America, Princess and NCL over Costa for service and overall experience. I hope that this message will steer you away from Costa Fortuna to any other line/ship. To make the point, when I asked not to pay the daily service charge, they didn't even question me, just credited my account. So much for service. Read Less
Sail Date: February 2009
We've cruised several times in the past. Costa Fortuna is the most unorganized cruised we've ever experience. We completed all the required on their website (when the site is not crashing) and when we checked in, the ... Read More
We've cruised several times in the past. Costa Fortuna is the most unorganized cruised we've ever experience. We completed all the required on their website (when the site is not crashing) and when we checked in, the information is not there. My husband also registered as a Costa Club member and this was not reflected either. Dinner seating - we requested first seating at the Michelangelo restaurant. We received confirmation that we did get this request. When we got to our cabin, we were booked for the second seating at the Rafaello restaurant. Tipping - we've asked to not automatically include the tip on our bill. We've always done this since we want to give the tip directly to the people serving us. This will ensure that the person will actually get the money. Customer service confirmed that they did this. At the end of the cruise, the charge was there. We had to line up at the day of disembarkation to get our bill corrected! Credit on our accounts - my husband and I both have a credit of $63.00 (fuel charge) each when we arrived. Because we only used my husband's Costa card during our stay, they don't want to apply my credit to the final bill. Result, my husband got the extra charges and Costa is suppose to send me a cheque for my $63.00 - how illogical is this? By the way, I still don't have the cheque. Tour Office - couldn't not even give us tips on which beach is the best in the port of calls. They are useless unless you book a trip with them. With other cruise ships, the tour office gives you tip or what to do, where to go if you are going on your own and what to avoid. For our Nassau stop, we booked a trip with them and 10 minutes later wanted to cancel it. Nope - they don't take cancellations! Shopping Tips - they recommend stores in each of the ports. The stores that they recommend are not necessarily the best price stores - but the stores who are willing to pay them fees for sending passengers over. Customer service staff - do not know the first thing about customer service. I'm not sure if it is a culture difference or what, but we found them very rude. When they make a mistake, they are so fast in pointing a finger to the person on staff who made a mistake instead of acting as one company and working on resolving the mistake for the passenger. Cruise Director - he needs new jokes. He was the cruise director when we sailed with Costa Atlantica 3 years ago and he is still using the same jokes! I will never recommend Costa Fortuna to anyone. Read Less
Costa Fortuna Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.0 3.2
Entertainment 4.0 3.3
Public Rooms 4.0 3.9
Fitness Recreation 4.0 3.7
Family 3.0 3.7
Shore Excursion 3.0 3.3
Enrichment 3.0 3.1
Service 3.0 3.7
Value For Money 4.0 3.4
Rates 4.0 3.9

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