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13 Costa Fortuna First-Time Cruisers Cruise Reviews

The cruise per se was O.K. but did not exceed expectations. After much encouragement from friends, who often go on cruises, we decided to try one out. We wanted a small cruise so we drove to Savona and got on the Costa Fortuna, which is a ... Read More
The cruise per se was O.K. but did not exceed expectations. After much encouragement from friends, who often go on cruises, we decided to try one out. We wanted a small cruise so we drove to Savona and got on the Costa Fortuna, which is a large boat. Impressed in the beginning we later realized that big size is not an advantage. There were too many people and from all nationalities: orientals, blacks, muslim, etc. The food was average and there was no flexibility as to where we sit for dinner. The personnel was polite but they generally had very poor knowledge of Western languages! The excursions were too expensive so we opted out. The cabin was O.K. but coming back home we found a bedbug, my wife was bitten several times and she is allergic to insect bites. We were alarmed and began house cleaning, boiling sheets, vacuuming everything, etc. and my wife slept in the living-room for ten days. So far neither she nor I have been bitten again, so we hope that the bedbug we killed was the only one we got, and that it was a male! By now we hope that any offsprings should have manifested themselves. I give Costa the worst note possible because when I brought the issue up with them, they dismissed it for lack of proof! We had no bugs like that in our home and we found one bug 3 days after we got back from the cruise. How much more proof can there be? If it weren't for the bedbug, it would have been an "average" type of cruise not to get too excited about. If we ever go again, we will try to save money ahead of time and go for a more expensive (hopefully higher quality) cruise. Read Less
Sail Date October 2015
In an attempt to keep this brief I'll list good and bad points from our first ever cruise. We are a married couple in our 50s. Good: Service Facilities Entertainment variety Cadiz , Valencia and Lisbon Inside Cabin ... Read More
In an attempt to keep this brief I'll list good and bad points from our first ever cruise. We are a married couple in our 50s. Good: Service Facilities Entertainment variety Cadiz , Valencia and Lisbon Inside Cabin was adequate and I really can't see the argument for upgrading to outside or balcony given the short time we actually spent in the cabin. Steward Uri was excellent Fresh towels and bedding every day Pools Drinks package is a must even though we are not big drinkers Not too many announcements Embarkation and disembarkation were always smooth and well organised to minimise waiting times Variety of food Bad: Excessive charges for shuttle bus at some ports Too little time to explore Barcelona (4 hours) Rude people pushing and shoving at buffet meal time Read Less
Sail Date September 2015
BEWARE POOR CUSTOMER SERVICE AND EXTRA (HIDDEN) COSTS NB: Skip to the five bottom categories if you simply want to read about our major complaints. My partner and I booked a last minute deal for a Mediterranean cruise on the Costa ... Read More
BEWARE POOR CUSTOMER SERVICE AND EXTRA (HIDDEN) COSTS NB: Skip to the five bottom categories if you simply want to read about our major complaints. My partner and I booked a last minute deal for a Mediterranean cruise on the Costa Fortuna departing from Savona, Italy on April 10, 2015. Our cruise ship visited Marseille, Barcelona, La Valletta, Cagliari, and Civitavecchia. We were immediately blown away by a free room upgrade to a balcony stateroom and the experience of being on our first cruise ever (for a very reasonable last-minute price). We also liked the money-less Costa Card system on the cruise ship and appreciated that we did not have language barrier issues, as most of the cruise staff were bilingual or multilingual. We chose to evaluate each category separately, as only certain aspects of our cruise experience were negative enough to affect our overall experience. DÉCOR: Although we thoroughly enjoyed our spacious balcony stateroom, the tastelessly tacky common areas of the ship were very overwhelming and did not make for good photo opportunities. Too many patterns and styles were mixed (rather unskilfully). PHOTOS: To avoid aesthetic issues regarding the ship’s gaudy decorations, we could have paid for decent pictures taken by a professional photographer with a plain background. There were also opportunities to purchase cruise memory photos for a fee, since a cruise ship photographer took our picture upon boarding the cruise ship and at a few dinners. We might have been willing to spend around 15 Euros for digital copies of all the pictures, but the cruise line only advertised outrageously priced hard copy photos that were priced individually. No thank you! HOUSEKEEPING: Our primary housekeeper was welcoming and approachable. He was very informative when we initially boarded the cruise ship and he was very diligent about cleaning our room twice daily. He also delivered the “Today” magazine (itinerary) once per day. Our only complaint is that it took a long time for things to be restocked or replaced. When we purchased water from our mini-bar, it was not restocked for a couple of days. Also, housekeeping tended to take away our blue swimming towels (presumably to clean them) and not replace them for days. This was rather inconvenient. We also never received our copy of the free “Tour” magazine in our room (detailing the excursions available to us), so we eventually asked for one at the excursion desk. ENTERTAINMENT: Although many of the casual musical entertainers were very skilled, the volume was far too high for us to appreciate the music properly. The sounds were so loud that it was difficult to order drinks, speak to customer service, or even make a phone call from the front desk (to report a missing phone to our phone company). We also felt (as musicians) that the live music would have been better without the synthesized drum tracks in the background. The theatre shows were neat but nothing too remarkable. We did not bother with any day programs. AMENITIES: The pool was very nice - its warm temperature and the fact it was a saltwater pool pleasantly surprised us. We would have enjoyed the hot tub more if it were actually hotter than the swimming pool. (For some bizarre reason, the pool was much warmer than the hot tub!) We did not get around to trying the water slide, but it looked very fun! We did not try the spa, either. DINING: Although the buffet food left something to be desired, dinner was incredible! The menu options were plentiful, each course was delicious, and everything was presented tastefully. Our two servers at dinner were very friendly, as were our assigned dinner companions (there were 8 people at our table). The free “Today” magazine delivered to our room clarified the dress code for dinner. It would have been nice to know before we packed that there would be a formal dress code at dinner on three separate occasions, though… We ate at the back of Raffaello (lower level) during the late sitting. We really enjoyed sitting at the back of the restaurant because it was quieter and less busy. BAR/LOUNGE: The servers and bar tenders in the common areas were always available and very prompt. We noticed that they used an efficient napkin system whereby they placed a napkin at our table after asking if we would like anything. This conveniently prevented us from being ignored accidentally or being harassed into buying something (or simply leaving the area) to be left alone. Regardless, we often took our drinks to our room simply because the music was far too loud and it actually hurt our ears. (It would not be good for two musicians to lose their hearing!) EXCURSIONS: The staff at the excursion desk were lovely and recommended excellent excursions for us based on our specific interests. They could also describe from memory what each excursion entailed, which was very impressive! We were very pleased with our purchases: “La Valletta” (La Valletta, Malta), “Nora and its Excavations” (Cagliari, Sardinia/Italy), and “Baroque Rome” (Rome, Italy and Vatican City). Although “Nora and its Excavations” was less impressive than our other two tours, we later discovered that our day was much better than anyone else’s (as our dinner companions all chose to stay in Cagliari and were less than impressed). Thus, the tour had good value. There was never a long queue to purchase excursions, but it was a little annoying to wait up to half an hour for latecomers to get on the tour bus. Also, Costa would cancel an excursion if too few English-speaking people purchased tickets by the night before. Consequently, we had to discover Marseille independently, as our main interest was not going on a shopping tour (the only tour offered in English at this port). Regardless, discovering Marseille for ourselves was a great experience. We also chose to explore Barcelona by ourselves, since we were already familiar with this city from a previous visit. However, we were surprised that we needed to buy coach tickets from the port to the city and vice-versa, they were only about 5 Euros per ride. POOR RULE ENFORCEMENT: The (unsupervised) groups of children noisily running around the pool and doing pencil dives into the hot tub were very irritating. None of the staff ever addressed the issue, despite the fact one supposedly cannot enter the hot tub until one is 16 years of age. Although there were always plenty of staff close by on the cruise ship, nobody showed any initiative when children were being disruptive. EXTRA (HIDDEN) COSTS: We disliked that the cruise line forced more money out of us for basic things that really should be included in the upfront price. We were often forced to buy bottled water (even during a full day at sea) without being offered a free tap water alternative that was safe to drink. Also, we were often forced to pay for a snack between lunch and dinner because were assigned a late dinner time (9:00PM) and all of the included (“free”) food options on the cruise ship were closed when we returned (hungry) from excursions. We were also surprised by an extra 60 Euro service fee at the end of the cruise, which should really have been added to the upfront price, since it is calculated via a “per day” basis and visibly upset many customers settling their bills on the final departure day. We were also surprised that we had to purchase shuttle rides between the port and the city (although perhaps that one was a little most reasonable as an add-on price, as people on excursions did not require this service). POOR CUSTOMER SERVICE – APATHETIC AND RUDE: Most of our complaints concern customer service. Customer service often had a long queue (not enough staff). Additionally, customer service was apathetic and even condescending when customers voiced concerns. On the third morning of our cruise, we tried to buy the 25 Euro all inclusive drinks package for our full day at sea. When we experienced difficulty doing so, we visited a customer service representative, who was quite condescending to us. We explained it was not advertised in the “Today” magazine advertisement that you must buy the drinks package for your entire cruise and that only a daily price was advertised. Her response was simply to pull out a different advertisement in a booklet where it said (hidden in the back of the booklet in small print, separate from the obvious terms of use information) that the deal was only available if you bought it for 6 or more days. She did not even try to make a 5-day exception based on the misleading advertising or even simply agree that this condition was unclear on the advertisement and record our complaint for future reference. She also failed to mention there were other drink packages that might better suit our situation. Perhaps one of those might have interested us. She merely quoted policy in the least personal way possible (except for her condescending tone, of course). Customer service was also very complacent about our lost phone. Apparently, since they did not consider Costa to be legally liable, nobody could not be bothered to contact the tour company about our phone’s potential whereabouts or simply reassure us in any manner whatsoever. When we voiced our displeasure concerning this lack of initiative, the agent (Elena) gave us the run-around and refused to let us speak to her manager upon request, even after her manager’s shift began! Eventually, after waiting nine hours and refusing to simply be quoted policy, we convinced Elena that it was worth letting us speak to her manager to make us go away. Her manager was more useful and reassuring, although customer service still has all my contact information and (to this day) has not contacted me about my phone’s whereabouts. Interestingly, we called the excursion company ourselves after the cruise finished and ascertained some information about the phone’s whereabouts (it was left in the coach and set to be returned to Costa and then mailed to us). We have sent Costa two emails so far, with no response. We have also tried to call them, but their satellite phone causes complications. We are sincerely unimpressed, as we are not sure what they have done with my phone and whether they are competent enough that we will ever see it again. DISORGANIZED - THEY ALMOST LOST OUR PASSPORTS: Embarkation took a few hours, despite our early arrival at the cruise port. Settling our bills and checking out was also a nightmare. They literally told us the night before we left that we could not pay cash until the next morning, and then they told us the next morning that the deadline for us to pay cash was the previous night. Although Costa insisted on taking our passports for the duration of the cruise, they experienced great difficulty locating our passports when we disembarked from the cruise ship. We stood there for over fifteen minutes watching a member of staff look frantically for our passports. We almost had a heart attack! (It might be a little hard to leave Italy / go back home without them…) MYSTERY PHONECALL: For some reason, we received a phone call at 3 or 4 AM on the morning before our departure. The man on the phone wanted to know my name. I told him in no uncertain terms that it was late and he had called the wrong number. According to other reviewers, members of staff sometimes call your room late at night if they want to hook up with you (a woman). Anyways, we were less than impressed that we were woken up with a phone call – even less so that unwarranted late night phone calls occur regularly enough for people to write about them in their reviews. We did not book a cruise to be woken up unexpectedly or sexually harassed - thank you very much! Read Less
Sail Date April 2015
It did not start well - an overnight flight from the UK which was very squashed and uncomfortable (Emirates. VERY disappointing) and then we were in the embarkation area by 9.30am and told we would not have a cabin until 20.00. We were ... Read More
It did not start well - an overnight flight from the UK which was very squashed and uncomfortable (Emirates. VERY disappointing) and then we were in the embarkation area by 9.30am and told we would not have a cabin until 20.00. We were appalled. Luckily we managed to get a good armchair each and catch up on some sleep. Then there was a mad surge forward around 3pm and it was utter chaos. We began to panic thinking we had come on the 'Ryanair' of cruises. However, somehow our chairs were near the front and we slipped into the queue and the embarkation was then painless and quite efficient although I would not have been able to stand for several hours as the people at the back must have done. We went on board and ate on Deck 9 at the lido grill and all was well. I went off to locate our cabin and was told we could not have it until 20.00 (it was 16.00 then and I had a dreadful headache and this seemed totally unreasonable) I spoke to the steward and explained I felt unwell and needed to lie down and amazingly he said we could have the cabin at 18.00 and sure enough we did. After that it was pretty much perfect. We had balcony cabin 8439 at the back of the ship and it was fine. The air conditioning was a little noisy but the main problem was a 'squeaky wardrobe' when the ship was in motion overnight. This really was irritating. Cabin steward Joe anticipated our every need and was faultless, absolutely SUPERB. We ate on the early sitting in the Michelangelo restaurant for 6 nights and at the buffet on deck 9 for one. We didn't care for the pushing and shoving in the self service and greedy people in shorts and singlets piling it high. We didn't go to any of the entertainment as not our thing - we sat on our balcony and read. Bliss. We retired early as all the trips started early. The trips were superb, really enjoyed them all, excellent guides. We did Niswa and Jabrin Castle, Mystical Muscat (LOVED Muscat) Khasab and surroundings, Abu Dhabi and Dubai city tours. All brilliant. We thought the ship was great, we have no complaints about the decor and I especially liked the rear sundeck on deck 9 and the adults only pool which I mostly had to myself every day for half an hour or so. We have confidently recommended Costa cruises to our friends (and everyone sneered when we were going because of what happened to the Concordia) and we will certainly travel with them again if they go where we wish to travel. Read Less
Sail Date March 2014
I took a cruise on the Costa Fortuna departing from Copenhagen. She is 10 years old and looks her age. The good things: Size of the cabin was very convenient. Lots of cabinets and a large bed which was very comfortable. Many shelves in ... Read More
I took a cruise on the Costa Fortuna departing from Copenhagen. She is 10 years old and looks her age. The good things: Size of the cabin was very convenient. Lots of cabinets and a large bed which was very comfortable. Many shelves in the bathroom and safety measures not to fall or slip. The balcony we booked was small but with a table and two comfortable chairs and it was nice sitting there. Staff was very friendly, the steward efficient ,the elevators speedy and lots of them. Evening performances at the theater were quite entertaining despite lasting only 45 minutes. 5th floor has several bars with singers and dance floors. quite enjoyable. Before going on the cruise we were often in contact with the company's representatives and they did their best to help us with anything. The bad things: The air conditioner was very weak and hardly noticeable. And it was hot. In the bathroom we had almost no hot water and it was very unpleasant. TV was huge with a small screen (TV not even LCD). Both the TV and the remote only allowed to jump forward one channel or change volume. The picture quality was poor and unclear and that could not be improved. There were a lot of the ship's channels and the rest were Italian. There was only one news channel in English, the BBC. We talked with the steward on these issues and we were told that's that. The room's water had terrible taste, no way we could drink that. We had to buy the ship's water, each liter for 3 euros!!! Even that had very funny taste. When I talked to other passengers who were on other companies' cruises no one has encountered such a problem. I understand the ship is 10 years old but is that an excuse for such disregard? Breakfast and lunch were very scarce and very poor selection. The same the whole seven days. Other people from other cruises were just amazed. For example, there were only two Yellow Cheese kinds, throughout the voyage. Everyone is familiar with the disaster that happened last year to the Concordia. I'll have to assume that because of fall in demand Costa is looking for every way to cut expenses and get passengers to pay more... Another example of that would be the outrageous cost of 10 euros for one hour for the ship's Wi-Fi! Tours: The ship was not sailing to Bergen although most other tours do. In Geiranger we had to get off not directly to the harbour but through a boat and on return everyone had to wait half an hour in the heat for their turn to get back to the ship. On the third day we came to Skjolden from nine in the morning till five thirty. It's a tiny place with nothing realy to do if you wanted to go ashore. We took a tour of the glacier and drove for three hours there and back ond then only saw it from afar. There was no nice scenery on the way as well. At Oslo we arrived at seven in the morning and stayed only until 12 which wasn't enough for a proper tour. We were told the reason for that was that the ship wanted to get in time to the next stop, Warnemunde, so that people wanting to do a tour in Berlin could get there in time. As we didn't need that tour and there was nothing to do in Warnemunde we had to stay in the ship from nine and a half to eight in the evening! Another annoying problem was that in each of the docking points there weren't any taxis or other means of transporatation besides that of the ship's. Friends who cruised other companies in this area told us that wasn't their experience. In conclusion, this was my first cruise and next time, if there is one, I'll be wiser in choosing the right cruising company. Read Less
Sail Date July 2013
I have recently returned from a wonderful cruise with my parents aboard Costa Fortuna. It was my first cruise but certainly will not be my last. I had read numerous reviews of Costa cruise line and the actual Costa Fortuna ship itself and ... Read More
I have recently returned from a wonderful cruise with my parents aboard Costa Fortuna. It was my first cruise but certainly will not be my last. I had read numerous reviews of Costa cruise line and the actual Costa Fortuna ship itself and was a little apprehensive due to negative comments on some reviews. I needn't have given it a second thought! Costa Fortuna is a very large ship and very well appointed - We thought is was beautiful! It was kept spotless by the very hard working staff aboard. Our cabin was very spacious and was kept clean and tidy by our lovely cabin steward (from Bali). The staff in the restaurants were all very friendly and efficient. Particularly our waiter (Carlo Castro) and assistant waiter (Emmanuel Perillo) in the MichaelAngelo restaurant - nothing was a trouble to them and they were always smiling. They made each meal a pleasure. The food was great - always plenty of choice (even for me as a vegetarian). The evening meal was up to 7 courses but none of the courses were huge so you left the restaurant pleasantly satisfied. The drinks are very expensive so its best to buy a 'package' if you are planning to drink wine with your meal. There were 2 'formal' evenings. Although most people were smartly dressed every evening, these 2 evenings, people were dressed more smartly - I didn't see any men dressed in dinner suit except the captain and officers prior to the captains cocktail party and welcome speech. In addition to the 2 'formal' evenings there was also an 'italian' evening which involved dancing around the restaurant! A very happy atmosphere! There is iced water available the whole day (except in the evening in the main restaurants). There is also ice cream, tea, coffee available for most of the day. Breakfast was lovely, a great choice with something for all tastes. Lunch was also varied and good quality. Afternoon tea had plenty of sandwiches, fruit and cakes. I didn't try the midnight buffet. The ports of call were all very nice - we were able to walk ashore everywhere except Santorini which required a tender trip. This was well organised and there were plenty of tenders available to get back on board. We didn't do any of the organised tours, preferring to do our own thing. We were 'at sea' for one day of the cruise (Saturday) as we sailed from Rhodes to Dubrovnik and, although the ship was obviously busier as all passengers and crew were on board, there were only short queues in the buffet restaurant during the day and we managed to find a nice place to sunbathe. People were 'claiming' sun loungers (as happens everywhere!!) but this tended to be more on deck 9/10 where the entertainment was located. I read some negative comments in previous reviews about the 'problem' of having to listen to announcements in 5 languages - we didn't find this an issue at all - on the contrary it was quite nice as it gave the ship a really international feel. The majority of passengers on this cruise were Italian, followed by a lot of Spanish speaking passengers. There were also German, French and Russian. Only a few British and American. The staff on board are very international - Peru, Phillipines, Indonesian, Brazilian, Honduras, India, China etc. I can honestly say that I didn't come across even one member of staff who was not friendly and helpful (which is more than I can say about a lot of British workers!!) The only issue for us was the embarkation procedure in Venice. It was not very organised and took almost 3 hours - had we known, we could have spent a couple of hours in Venice then boarded with one of the later groups. On that note, if you are on this cruise, make sure you don't miss the departure from (or the return to) Venice - its absolutely fantastic. All in all, I cannot fault the Costa Fortuna and enjoyed every minute of the cruise! Read Less
Sail Date June 2011
What I liked:-Wonderful, friendly staff from many countries-Ship was beautifully decorated-Good entertainment program with heaps of different activities all day-Buffet restaurant had good quality food-Cabin was good value for moneyWhat I ... Read More
What I liked:-Wonderful, friendly staff from many countries-Ship was beautifully decorated-Good entertainment program with heaps of different activities all day-Buffet restaurant had good quality food-Cabin was good value for moneyWhat I didn't like:-Embarkation was slow, frustrating and poorly organised-Food in the main restaurants was very ordinary-Drinks were very expensive-Shore excursions were good, but expensive for what was included-Kids were allowed to run amok all over the ship with little supervision-Announcements in 6 languages gets annoying after a whileReview:This was my first cruise of more than a day or so and I didn't really know what to expect. Overall I was very impressed, glad that I did the cruise and would happily do it again tomorrow. I am an Australian living in Germany and I went with my partner (we are both mid 20s) and my parents (both about 60) who had come to Europe to visit me.I do, however, think there were a few things which could have been a lit better.Embarkation was very slow and frustrating. The information given to us beforehand on the port was not very detailed so we spent a bit of time walking around looking for where we were supposed to drop our bags and what we were supposed to do next. They give a number and say that you can board when the number is called. There were lots of people walking around trying to sell drinks packages but not many to answer questions amongst the confusion.We ended up sitting and waiting for about 3 or 4 hours until we could board. I couldn't see why they couldn't have just told us what time we were going to board when they sent the ticket by email a week earlier so that we could have been exploring Venice rather than sitting in their waiting area.Once we got on the ship we were very impressed. The decoration and elegance of the ship's interior was just wonderful.Our cabin was right down the bottom of the ship and on the inside, so nothing special, but that is what we'd paid for. I don't see the point of paying an extra 1000 euro or so for a balcony when I can just go upstairs and experience it that way. The balcony rooms looked very nice for those who are happy to pay double the cost. The cabin we had was comfortable and served our purposes well. Indeed, it was better than many hotels I have experienced.Dinner was also a little frustrating as we had to wait until 9:00, but I can understand why they do it this way. The restaurant was also wonderfully decorated and looked much more expensive than any restaurant I had ever been. The service was also wonderful; the two waiters we had for the week were fantastic. The food however, was nothing special. We got to choose about 7 courses and obviously some were better than others, but overall the food was not as good as the quality of the restaurant would suggest.I actually found the food in the buffet a lot better so we went up there to eat a few times. The only problem then is that the kids seem to have free run of the entire ship and it gets pretty frustrating to those of us without kids. They would push in line, run around everywhere in the restaurant, make as much noise as they like and often had little or no supervision from their parents. Of course this is not the fault of Costa, but it would be nice if they could ask the parents to take care of their kids rather than letting them annoy everyone else.Drinks were decent quality (other than the wine) but were very expensive. Looking at about 5 euro for a beer, 5 euro for a wine and about 7 or 8 for a cocktail. I guess it's not anymore expensive than a good bar on land. Technically you are not allowed to bring on any food or drink but we quickly discovered that in reality they don't actually check anything. We brought on softdrink, vodka, scotch and wine in our bags and they never stopped us despite seeing it clearly on the x-ray.The shore excursions were nicely organised but often only went for a few hours. With a group of 4 people, we would have been better off just organising stuff on our own (a taxi is cheaper with that many) but we didn't know in advance. Still, it was nice to have a few things organised for us.Being an Italian ship most of the people were Italian. However there were people from many countries and all the announcements were done in about 6 languages. This became really annoying but I guess there isn't really a better alternative.Overall I was really happy with the cruise and was quite disappointed to get off at the end. It was a great experience and I would happily do it again. Read Less
Sail Date April 2011
Having never really looked at Cruises before, we took the plunge and booked to go on the Costa Fortuna through Virgin Cruises. It ticked all the locations we wanted to visit and seemed a good deal. Then we started reading the reviews ... Read More
Having never really looked at Cruises before, we took the plunge and booked to go on the Costa Fortuna through Virgin Cruises. It ticked all the locations we wanted to visit and seemed a good deal. Then we started reading the reviews which made us wonder if we had booked the wrong holiday - however, we both take holidays as they come and make the best of anything so we went with an open mind. Embarking in Venice we were on board in no time and soon located our cabin, which was immaculate, spacious and well laid out, it was bigger than we expected and didn't feel cramped at all (have stayed in smaller hotel rooms!). There was plenty of wardrobe and cupboard space, with a bathroom more than adequate. If we needed anything, our cabin steward Emerico would sort it for us, he was always smiling and polite and the room was constantly cleaned with fresh towels twice a day. The ship itself was immaculate. It is lavishly decorated and always clean. Bars and tables always clean and cleared away promptly, the staff worked incredibly hard to maintain the standard. We couldn't fault this ship and its staff at all, and Melissa, who was the English speaking host was always very helpful. The food on board was readily available and the selection was amazing. There was something for everyone and we couldn't fault it at all. One late night we popped up to get a snack and there was fresh pizza, pasta, cakes and fruit, more than enough for anyone! The chefs and waiters all worked hard and were always cheerful and smiling, it seems that nothing is too much trouble for these hard workers. Announcements were made in lots of different languages, bearing in mind it was an Italian ship and the majority of travellers were Italian, Spanish, French, German with a handful of English & American. We were told that anything relevant to us would be in English - simple! As a first cruise, we couldn't fault this at all - our theory is if you go with an open mind then you wont be disappointed, and we were certainly not disappointed. We have now decided that cruising is something we will definitely be doing again! We booked quite a few excursions and had heard it was chaos trying to get off ship - NOT the case at all. It was well organised and easy. We stopped at Bari & Katakolon and did our own thing. Read Less
Sail Date August 2010
Well, just got back from our very first cruise, and I hope my review helps any first timers, any questions I will gladly try to answer. I was sceptical to be honest the reviews were not great for the fortuna, and I had read lots about the ... Read More
Well, just got back from our very first cruise, and I hope my review helps any first timers, any questions I will gladly try to answer. I was sceptical to be honest the reviews were not great for the fortuna, and I had read lots about the food not being good, and pushing and shoving when it came to getting on and off the ship. So here goes: We were at the very front 7202, cabin was fine, bit noisy as there was a generator coming on and off during the night, but no big deal. . Food was brilliant, (we are not fussy eaters though) not sure why the Americans thought it was not up to their standard, you would have to be pretty fussy not to find something you liked!! . The X1 package is great, saved us loads of money and I tipped our waiter on the first night and he brought us a bottle of wine each, every night. Venice, Dubrovnik, Rhodes, Mykonos - all fantastic. Bari great for shopping, Katakolon - not keen, we thought the beach was more like a dirt track and cars and motor bikes sped along the beach behind you while you were sitting there. didn't make Santorini as was ill, but friends told us the cable car situation was terrible and not worth all the hassle, but I believe when you do get to the top it is stunning. . Organisation we thought was fantastic, how Costa manage to feed 3,500 people all day and night is beyond me and keep them entertained and get them on and off the boat, brilliant. . Staff mostly Filipino were fantastic, worked very hard and tried to please you. . Tipping - Well its 14 euros per day (couple) up to you if you want to tip extra, we did, we tipped both our waiters on the first and last night, but no one else on our table did. .Entertainment was about average, some nights excellent, some not so good, they did there best to suit all the nationalities .We did not pay for any excursions, we did it all ourselves, and were very pleased at how easy it was, we dont feel we missed out on anything. .The ship itself is fantastic the art work and design is great - truly awesome. .The negatives - The adult only pool was always full of children with no Costa staff attempting to remove them. However, this did not really bother us, but it did bother a lot of people. .Sun beds are very close to each other, a bit too close for comfort if you know what I mean!! . Avoid the obvious meal times - either go early or late, there is still plenty available and you will then not clash with the hoards of people all trying at the same time to eat!! .Remember it is an Italian cruise ship so 80% of the clientele are Italian, mostly families,(if thats an issue don't book it!)they are not bothered about queueing, and sorry to say, showed no manners and lack of respect to some of the more elderly customers that we had chatted to. . Great first cruise, really enjoyed our holiday, but I did miss my chilled beach holiday, so prob a couple of years until book another cruise. . Read Less
Sail Date July 2010
First time cruising with 2 teenagers 17 and 18. Staff were excellent and courteous at all times. We all enjoyed the food and the family were able to try various exotic dishes that I will possibly never cook! We didn't understand ... Read More
First time cruising with 2 teenagers 17 and 18. Staff were excellent and courteous at all times. We all enjoyed the food and the family were able to try various exotic dishes that I will possibly never cook! We didn't understand what was going on with all the selling of drinks packages when we first ventured out for some refreshments. We were bewildered at first because we understood it to be all inclusive. We ended up buying 3 packages because we thought no drinks of any kind were included and we knew we couldn't go all week without fizzy drinks for the family and coffee for me. Actually you could get basic drinks anytime you wanted but we didn't realise that when we were being pestered for the drinks packages. Also there are 2 packages for coffee so you can't just order whatever coffee you want unless it is in your package. We were mystified during the first day and it was very expensive and as others have said the price they quote is not what you pay because there is a hidden service charge as well as the daily added service charge which for 4 of us was shockingly expensive. My son left his quality shorts (£25.00) very loosely wrapped in a towel in the room after showering and they were removed by the maid and never seen again. We tried hard to get them back but no luck. I'm afraid the cruise was too Italian for me, I felt rather isolated. I like to have a bit of a chat with fellow guests but hardly found any English to speak to. I also didn't really like all the congratulating of the staff at the disembarkation meeting. Members of the staff were paraded on stage and they bowed and we clapped and they clapped and we were told how hard they worked etc. I don't really want to know the ins and outs of their work schedules -most of us work really hard and this was my holiday and somehow it seemed a bit Dysneyfied!! Read Less
Sail Date June 2010
Where to start! We had read many reviews on the Cruise Critic website and frankly, were wondering if we had chosen the right holiday for our family of 2 adults and 3 children aged 13, 13 and 11. Many comments had us worried, but we can ... Read More
Where to start! We had read many reviews on the Cruise Critic website and frankly, were wondering if we had chosen the right holiday for our family of 2 adults and 3 children aged 13, 13 and 11. Many comments had us worried, but we can assure you that from the time we arrived at the port of Venice to board the Costa Fortuna to the time we disembarked 8 days later, we could not believe how much fun this cruise was for each of us. The staff, especially the Indian, Philippine and Brazilian staff had constant smiles on their faces and were always willing to assist us, no matter what time of day it was, how busy they were, or whatever else was going on, they always managed to make us feel as if we were the only guests onboard. The food was outstanding, the entertainment fantastic, the excursions wonderful. There wasn't enough time in the day to sample all of the food on offer or enough room in our stomachs. At the breakfast buffet, there was a whole table just for tarts and cakes, and a sign advising that they were sugar-free - we sampled everything on that table! The hickory-smoked bacon was the best I've ever tasted. The huge variety of cheeses still make my mouth water. We did excursions in Bari to see Alberobello, Katakolon to see Olympia, Mykonos, Santorini to see Oia and ride the donkeys down the cliff-face - excellent fun - once in a lifetime opportunity, and lastly in Rhodes. The only port we didn't do an excursion in was Dubrovnik, but we did walk around the town on our own and it is truly breathtaking. The only excursion we didn't much enjoy was in Mykonos, and we believe that next year, it's not on the agenda, we know why. Santorini is so beautiful, but unfortunately, we only had 1 hour there in Oia, but we'd love to return there one day. We had been taught some basic Greek phrases on the ship during a free language lesson. Melissa was our english speaking hostess on the ship and kept us informed on everything we needed to know and was most helpful throughout the cruise. Our cabin was spacious and always kept neat and tidy by our lovely cabin steward Emerico. Our bathroom had more than adequate space for all of our toiletries. We had the best waiters in the whole restaurant, who couldn't do enough for us - Mark and Romualdo. We were at the first sitting at 7.00pm in the Michaelangelo Restaurant at table 97, and were treated like royalty. On the special Italian night, it was so much fun to see the waiters let their hair down and join in some fun and dancing with the guests. We had read complaints about the announcements being made over the intercom in so many different languages, but, hey, guess what - there were people from all over the world on that ship and just imagine had they not given any messages in the language you speak, how upset you would have been. We found it fascinating, listening to the different languages. We also read how if you're not Italian, then you're not going to enjoy a Costa cruise. Well, if you're going to start with that attitude, you had better stay at home. We thoroughly enjoyed ourselves. Even though this cruise line is known for its Italian flavour, we believe, it is actually now owned by an American company. If you want American food, entertainment, etc. go on an American ship - simple. If you want Australian food, entertainment, etc. go on an Australian ship - even more simple. THE WHOLE IDEA OF TRAVELLING AWAY FROM YOUR OWN HOME IS TO EXPERIENCE OTHER CULTURES, TRADITIONS, AND FOODS, not to have exactly what you eat at home and to follow the same routine you follow at home. We have already booked a cruise for next year on the Costa Mediterranea to leave from Savona, going to Cairo and Israel, among other places - another dream of ours to visit. Can't wait for some more new experiences. Ofcourse, we cannot say that absolutely everything was perfect and that everything went exactly to plan, but we have travelled quite a lot over the years, with three children since they were four months old and so now we know that when things don't always work out the way they should, all you have to do is "accept the things you cannot change, have courage to change the things you can and the wisdom to know the difference"! If you're thinking of going on a Costa Cruise, go and enjoy the adventure. Read Less
Sail Date June 2010
After planning a dream holiday for two people six months ahead of sailing date. My wife had kept up her job to pay for every detail in advance. It would be our 50th wedding anniversary and my birthday to boot. I only found out about the ... Read More
After planning a dream holiday for two people six months ahead of sailing date. My wife had kept up her job to pay for every detail in advance. It would be our 50th wedding anniversary and my birthday to boot. I only found out about the holiday a week before we flew to our connection for the cruise FT Lauderdale. We had asked the travel company: Reader offers Ltd, for good leg room seats on the air trip to Miami via Paris-this was not provided. Air France was the carrier from B-Ham to Miami.We had completed and were accepted for the American department of homeland security. ESTA visa waver program,with certificates issued to both of us. Our first shock and disappointment was the way in which we and at least 1300 other passengers were made to stand in a long zigzag line for over two hours in a very hot shed with our luggage. On reaching the US emigration desk we were not greeted but a harsh demand for "Papers" was made. The ESTA document was refused; we were ordered to the back of the queue to fill in emigration forms even though we were in transit from Miami to Ft Lauderdale. Exhausted and very thirsty we finally passed immigration two and a Half hours later.I should explain that I am 75 years old my wife is 72, I am a chronic diabetic requiring injections of insulin twice a day, my wife has to take heart tablets. After further immigration checks at Ft Lauderdale we were taken by bus to the ship Costa Fortuna Dock. We were not greeted onto the ship but friendly crew showed us the nearest lifts to use and the deck and cabin were found, on opening the door we saw our luggage had been put onto bed. After a shower and tidy up, a dosage of individual drugs taken. We went to the buffet area had a meal which was plentiful and well laid out. Seating was a problem as the table chosen was often taken when returning to it after leaving it to obtain other things. The trick being was for someone to stay on the table at all times. Every thing on board ship was Duty free, however every service or item purchased had a 15% service charge on it. There was no money on the ship a Costacard being issued against ones own credit card. on leaving ship the total cost + service charge was taken from the credit card. Trips ashore in and on various islands had to be booked and pre-paid using your Costa- card which was also your cabin key and pass to get on and off ship. On one trip ashore in Nassau. Bahamas we missed ship by accident due to the unclear method of time allowed on shore and last time to get ship. We were left in Nassau, even though we were at ship-side in port. doors had been closed and we could not attract attention of crew. The ship sailed away we were left without medication and what clothes we stood up in. Luckily we had our passports and credit-cards. We contacted the ships agents and evoked the repatriation procedures. we were found a cheap hotel for night, medication had to be found no pharmacy would supply, unless we had a prescription, no prescription unless we had a doctor.The doctor would only take us on his list for $550. After another flea pit hotel, in Ocho Rios an air flight to Miami and back to Jamaica we rejoined our cruise ship the Costa Fortuna. There was no one to welcome us aboard or to examine us medically. We had veiled threats not to cause trouble or complain while on board. No help or apologies were given to us. A very bad experience in all. costing 3 times the price of 1st class hotel Due to lack of space full report cannot be made Read Less
Sail Date March 2010
This was our first cruise (wife, daughter and I). We were a little apprehensive because of some of the negative reviews but found the ship, crew etc. to be wonderful. The ship is beautiful, always clean and well appointed. We arrived ... Read More
This was our first cruise (wife, daughter and I). We were a little apprehensive because of some of the negative reviews but found the ship, crew etc. to be wonderful. The ship is beautiful, always clean and well appointed. We arrived four hours before sailing and were through the entire boarding and check in process without stopping for more than two minutes at a time (well organized). Our room with a balcony was very clean and large enough for the three of us. Our cabin steward Erickson introduced himself immediately. Our room was always cleaned several times a day and Erickson made sure our daughter always had a towel animal waiting for her, which she loved. The food was excellent in both the buffets and at the sit down dinners. If you cannot find great food and plenty of it then you are not looking very hard. The food is a mix of European specialities and American food, all was again excellent. The staff were all very nice, spoke very good English and always greeted everyone with a smile. It impressed us that the staff works such long hours and constantly, yet we never heard any complaints and they never looked like they were not enjoying themselves. Our four year old daughter enjoyed herself a lot. She was apprehensive at a "kids meet the captain" event at the Squok Club. The captain on his way out of the club saw her, came and sat down with us and had a ten minute conversation with her. He did not have to do this but it as great example of how the staff go out of their way to make sure the cruise is fun and a great experience. The other passengers were mostly European and Canadian which was actually nice. We did not encounter any loud, obnoxious Americans (we are American). Everyone we talked to were friendly and if there was a lack of English knowledge they still attempted a friendly exchange. This cruise is a great opportunity to encounter other nationalities and enjoy listening to their languages (especially Italian) and learning about their countries. It is almost like having a Mediterranean cruise with Caribbean ports of call. If you enjoy meeting interesting people, eating food from around the world and relaxing with great service, this is a good cruise to take. Read Less
Sail Date February 2010
Costa Fortuna Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.0 3.2
Entertainment 4.0 3.3
Public Rooms 4.0 3.9
Fitness Recreation 4.0 3.7
Family 3.0 3.7
Shore Excursion 3.0 3.3
Enrichment 3.0 3.1
Service 3.0 3.7
Value For Money 4.0 3.4
Rates 4.0 3.9

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