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Sail Date: July 2019
Pro's: Clean cabin and ship Friendly staff Con's: tea and coffee only available with breakfast or afternoon tea (which only lasts an hour) Charge substantial service charge per person per day Ice cream not ... Read More
Pro's: Clean cabin and ship Friendly staff Con's: tea and coffee only available with breakfast or afternoon tea (which only lasts an hour) Charge substantial service charge per person per day Ice cream not included Pizza not included (yes this is an ITALIAN cruise ship) Water has to be paid for with evening meals! Very crowded pool Cigarette Smoke where ever you go Tried to sell you add ons for evening meals that you have already paid for Charge a lot for shuttles into town from ports (they didn't tell us that there were free shuttles provided by the port authority, we had to work that one out ourselves) kids events at anti-social hours (10 pm onwards!) Fitness and beauty "seminars" where they basically try and sell you something every time! They just want money money money, very greedy. The list goes on and on. Basically, don't waste your money on Costa cos it will Costya. Read Less
3 Helpful Votes
Sail Date: June 2019
We did the 7 Night Cruise June 2019 Started at Genoa and did France Spain and back to Italy on the Costa Fortuna. Rooms were great like most cruise ships, clean and always well looked after by our stewart. The food was amazing in ... Read More
We did the 7 Night Cruise June 2019 Started at Genoa and did France Spain and back to Italy on the Costa Fortuna. Rooms were great like most cruise ships, clean and always well looked after by our stewart. The food was amazing in our eyes , fresh pasta and always nice and hot if your wanting that little extra , the Dinners and Breakfasts in the diffrenet rooms around the ship were fantastic and the atmosphere was also great The ship was easy to get around and plenty to do on board The Casino Staff were great to chat with and always very Friendly Must say that if your after a great fun holiday , it rate this ship 9/10 This was our 12th cruise but first in the Medditerainan and must say we really enjoyed it and would do the same Ship again Hope you enoy like we did Read Less
8 Helpful Votes
Sail Date: March 2019
We cruised with Costa for the first time in 2018, on the Diadema. It was excellent, so we booked again on the Fortuna. All in all, it was a good cruise, but I felt not as good an experience as the Diadema. The ship is smaller for a ... Read More
We cruised with Costa for the first time in 2018, on the Diadema. It was excellent, so we booked again on the Fortuna. All in all, it was a good cruise, but I felt not as good an experience as the Diadema. The ship is smaller for a start, and I missed the numerous bars and extra expanse of the Diadema. The staff were in the large part nice and friendly with a few exceptions. Those who run the buffet cannot get it cleared quick enough at 'closing time'. Apart from he fact that breakfast has to be taken by 9.30am, and the food will be whipped away at exactly 9.30am, lunch and dinner are a similar experience. Food in the buffet was decent enough, but repetitive. However the biggest issue was that everything was luke warm to downright cold. Even seconds after replenishing, cuts of meat, potatoes etc all luke warm. Costa also still persist with this ridiculous policy of having a manned drinks area. Stingily opening cans of coke etc and pouring them into glasses. God forbid you should want a WHOLE can of coke! This is glaringly different to my last cruise on the MSC Seaside in the Caribbean, where drinks of all kinds are dispensed, water freely available, and even Wine is help yourself at dinner time. Food in the restaurants is excellent, every night was superb. I just felt overall, the Diadema was a better experience. We enjoyed the Fortuna, it tries, is very clean and pleasant, but we would probably not book it again. Read Less
18 Helpful Votes
Sail Date: January 2019
Chose this cruise due to outstanding places, visiting Singapore, Bangkok, Khuala Lampur, Phuket, Langkawi, Penang, Ko Samui, Sinahoukville. All were great places to visit with lots of temple, artifact, great people and fabulous food. ... Read More
Chose this cruise due to outstanding places, visiting Singapore, Bangkok, Khuala Lampur, Phuket, Langkawi, Penang, Ko Samui, Sinahoukville. All were great places to visit with lots of temple, artifact, great people and fabulous food. Best of all, Bangkok. A city so vibrant, lots of cafes and restaurant in every corner with so many dishes to choose from, its an unbelievable city. Next on the list is of course Singapore, so clean, friendly, cosmopolitan and a bit on the expensive side. Phuket was not that great, of course if you like athmosphere towns like Ibiza or Ayia Napa full of restaurants and bars and night clubs, than Phuket its for you. Had a nice meal in a hotel restaurant and overall was good. Local dishes were great! Prawns in quantity and abundance. Cambodia was a let down, I wonder what the local government is doing about the state of the city. After all they suffer, the population demand and expect better, tourist are flocking into the city, money is coming in, but the total structure is way below poverty line. Feel very sorry for the locals. The ship (Costa Fortuna) was a bit of let down, cabin was good and spacious, restaurant were mediocre, buffet very crowde as expected due to lay out. Far too many DONT for a crusie liner, hence the heading of cutting services. Far too many member of the catering team in the buffet area, speak other language execpt the language to connetc with guest. Meaning, if a waiter is from Indonesia or the Philippines, they continually speak own language aloud in public areas. Denying English Breakfast Tea at breakfast time, afternoon tea time and any other time, contrary to other company in the market, which tea is always welcome and available. Some guests were asking for lemon for the tea, and were told no more lemon. Run out of Prosecco on board, run out of sparkling water with 5 day to end the cruise. In the restaurant, lots of supervisory member walk around the floor, including the Manager, but none interact with guest in checking that food is appreciated and of the standard required, in few occasion had to send back the dinner due to food being cold. Felt sorry for the waiter, but after all I paid for a service that didnt get accordingly! Have another cruise booked with Costa in March, and have lots of concern of fulfillment and pleasure. Worst of all, at the end of the cruise, you are lumped with a bill of 200 euro for service charge which the company say its compulsory making the total of cruise much higher than expected. Surely this is against the law in the UK. Read Less
2 Helpful Votes
Sail Date: January 2019
Costa Fortuna Cruise max passenger capacity is 3,200 and thus not that huge to handle with around 1,100 crew members. Ship layout easy to understand and staff very easy to handle your technical or hospitality issues. 98% of the crew do ... Read More
Costa Fortuna Cruise max passenger capacity is 3,200 and thus not that huge to handle with around 1,100 crew members. Ship layout easy to understand and staff very easy to handle your technical or hospitality issues. 98% of the crew do their job with love and passion and are well trained to handle difficult demanding passengers . I recommend 1 crew from the bar Vietnamese Ngoc Tuan Vo . The food variety is truly huge with beef turkey fish pastas salads fruits . Their deserts are poor . Healthy and vegetarian options available too . Spa is very overpriced . The many jacuzzi are the best most powerful you can imagine. Clean and hygienic too . Pools with waves are interesting. Slide always closed despite good weather . Passengers onboard are polite and understand the rules . Internet connection is ok , especially with the cheap package" social internet package ". Read Less
15 Helpful Votes
Sail Date: December 2018
We chose this cruise as it suited our dates and meeting up with friends from the other side of the world. Costa cruises have not understood what they are selling - it seems they think they provide a transport when they SHOULD provide ... Read More
We chose this cruise as it suited our dates and meeting up with friends from the other side of the world. Costa cruises have not understood what they are selling - it seems they think they provide a transport when they SHOULD provide an experience for their customers! * Very poor service - always long queues at the hospitality service, who where the only ones to answer any questions, even though they didn´t understand the language. Poor service. * Additional costs, which you didn´t know about. * Poor service at the cabins, we had bought a full drinking package which included minibars - but they didn´t fill it up or they filled it up with what they had on their carriage - meaning Sprite, Coke. No water. * Very poor foodquality at main dinner! And slow service - they didn´t know how to serve at a table. Unexperienced, untrained personel..... Very rude Head waiters! As I wrote before - I wonder if they know why they are there! For whom...... * they asked us to fill in 9-10 on their evaluation - because they had all these 900 personel working up to 12 hours a day, 5-11 months a year, without any days off - which they were bragging about. I should be embarrased to say that at all!!!! Maybe that is why they cannot fulfill their work - they are exhausted... Summary, bad service and bad organisation. It is so little needed for the customer to be satisfied. And they failed it totally!!! DO NOT BUY A CRUISE WITH THE COSTA FORTUNA! Read Less
4 Helpful Votes
Sail Date: December 2018
I travelled with my wife and children to Port Klang and Phuket recently. We had quite an enjoyable time as this was our first trip aboard a ship. Despite the many shortcomings - shower not very hot, food quite average only, difficulty to ... Read More
I travelled with my wife and children to Port Klang and Phuket recently. We had quite an enjoyable time as this was our first trip aboard a ship. Despite the many shortcomings - shower not very hot, food quite average only, difficulty to find our way going through several rooms, no mineral waters in cabin and few pillows only, we had a fun time generally. We enjoyed the night shows, music and walkabouts around the ship. Perhaps, the coffee served could have been better as some guest look forward to it in the mornings. Also, the tours organised at Klang and Phuket were too short for shopping and sight-seeing. The organisation by CTC tours was orderly and well managed generally though. Overall, we had a good time as the room was kept clean daily and comfortable. We would like to compliment the waiters at Michelangelo for their excellent service, especially Janice Raj and Fahrul who were extraordinary in their service throughout our dining time there. We were entertained without any delay and were even served beyond our expectation. On the last night of our trip, Fahrul even surprised me being a vegetarian with an Indian food that really touched our hearts. These 2 gentlemen are definitely wonderful ambassadors to your fleet who made our day special. Read Less
8 Helpful Votes
Sail Date: December 2018
Embarkation from Marina Bay Cruise Centre was a breeze.There was sufficient manpower to direct the guests. They took notice of guests with young children or aged guests. We took 15min to board since we brought along aged parents. HOWEVER, ... Read More
Embarkation from Marina Bay Cruise Centre was a breeze.There was sufficient manpower to direct the guests. They took notice of guests with young children or aged guests. We took 15min to board since we brought along aged parents. HOWEVER, disembarkation at the same port at the end of the cruise was a nightmare because 2000 guests were leaving at the same time. Despite being assigned staggered disembarkation timings, it was one big pandemonium at the exit points. We were assigned the first group for disembarkation but the meeting point was already congested.So, we were sandwiched for an hour like in a subway peak hour carriage. Disembarkation at other ports were uneventful.I wished we were offered a cold drink or a cold towel though. All guests should note, the check-in luggage porters can only accomodate suitcase/trolley luggages. Sports utility bags,shopping bags, backpacks are out. I think guests who are travelling alone will appreciate the availability of single cabins, considerate dining arrangements of table for twos at the buffet corner, as well as in the restaurants. The water slide was closed. The gym was closed after second day. The pools were crowded. Sigh! Considering that the ship is plying around Southeast Asia which is humid, hot, and wet weather all roll into one, the absence of ice-cream parlours, water coolers and memories of seeing long queues of people filling their water bottles and milk bottles at the buffet stands were a sorry sight. One last caution. Pasta is freeflowing. Pizzas? You have to pay. I am sorry but I missed Costa Victoria. Read Less
13 Helpful Votes
Sail Date: November 2018
My children is looking forward and excited play slide pool in cruise. When go in cruise. We are very disappointed with slide pool close for maintenance. I felt let people lie me to join this cruise. I join this cruise 5days 4 night. ... Read More
My children is looking forward and excited play slide pool in cruise. When go in cruise. We are very disappointed with slide pool close for maintenance. I felt let people lie me to join this cruise. I join this cruise 5days 4 night. Everyday looked a pool cannot play. Omg, cannot play,... What??? Purposely bring my children's to enjoy slide pool in cruise. But this 4 days close for maintenance. I pay is not worth money and my expectation. My children keeping asking me "why not allowed to play" im not idea to answe her. I will advice Better to ask more information before join. I'm also complain to. Customer services.. They just help to record. They also waiting maintenence team to response. Secondly Waiters is helpful and good services to everyone guest. They will help to answer every question to customer. For the food services is delicious especially western food.. Italia food. One thing is important the workers is honestly Read Less
16 Helpful Votes
Sail Date: October 2018
We travel in a party of 11 which every one is experienced cruise traveller. The only reason that our family chose this cruise is the period time of the cruise. I am so disappointed with almost every thing including poor boarding, bad ... Read More
We travel in a party of 11 which every one is experienced cruise traveller. The only reason that our family chose this cruise is the period time of the cruise. I am so disappointed with almost every thing including poor boarding, bad dinner, stinct lobster, worst breakfast, too limited choices of lunch, wrong, ineffective and annoying announcement, poor quality announcer, too limited tender boats causing too long line, bad organizing, etc. It took us more than an hour for boarding with limited assistance of staff. The only meat I found at breakfast was corned beef, no sausage, bacon nor ham. Pork bun was terrible. At dinner, the lobster we ordered and was supposed to pay extra was stinct. It was probably frozen for years thus the meat was unfresh and yucky. Supervisor seemed to avoid responsibility once first informed. At an island where anchored, only 3 tender boats with a capacity of 110 pax per boat were prepared. Only passengers who bought excursions can disembark at 8 a.m. Queing of the rest passengers lasted from 9 a.m. to 2 p.m. Every one has to come back to boat before 4.30 p.m.!!! What an absurd organizing. I encountered the problems with cabin facilities including hair dryer, hot water and blinking light. The latter was not able to solve even the technician came. Announcement was made with wrong information and ineffectively. It was made in the early morning to room thus annoying sleeping guests. Oh...there is a lot more to share. That should be enough to refrain all potential travelers from the ship. What a horrible cruise. The worst ever indeed. Read Less
27 Helpful Votes
Sail Date: December 2017
Just come back from Costa Fortuna, can never be worse! 1. My wife got hurt seriously in one of the viewing elevator with a narrower inner half. She got bumped at the sharp angle while forcing back by an incoming flooding crowd of ... Read More
Just come back from Costa Fortuna, can never be worse! 1. My wife got hurt seriously in one of the viewing elevator with a narrower inner half. She got bumped at the sharp angle while forcing back by an incoming flooding crowd of passengers. Why didn't they installed some protective layers on the angles to protect their customers? 2. Shower: very weak. Repairman said already fixed. Hard to take bath normally! 3. Air conditioning: too warm. Repairman said already fixed. Must be on. No one can turn it off. You just can change the combination of hot air and cold air. The problem was even we turn it to all cold air, it is still pumping out warm air. It made us sick throughout the journey. 4. Difficult to locate some restaurants. No straight road. You have to go upstairs and go downstairs again to some of the places. 5. Not really free from smoking in non-smoking areas, both outdoor & indoor! 6. Change of itinerary with short notice. 7. No free toothbrushes, no free toothpaste, no free bottled water. Why didn't they inform us in advance? 8. Only two sockets (including one in bathroom) for 2-round-pin electric plug, no sockets for 3-flat-pin electric plug type G (that of United Kingdom, Ireland, Malta, Malaysia & Singapore etc.). No changer, adaptor or extended sockets provided. 9. No free Wi-Fi and all paid Wi-Fi are very weak. Passengers of cabin 1005, 26th to 30th December, 2017 (with Vietnam onshore on 2017.12.28). Read Less
4 Helpful Votes
Sail Date: December 2017
My wife really enjoyed the shows performed by the Italian / western artists and paid extra to watch the late night show. My boy liked the play group. There were 136 children in the group and the staff appeared overwhelmed. All later ... Read More
My wife really enjoyed the shows performed by the Italian / western artists and paid extra to watch the late night show. My boy liked the play group. There were 136 children in the group and the staff appeared overwhelmed. All later activities required the participation of a parent. The cruise should have allocated more staff to take care of the children so the parents could go and play, even for an hour. I liked the ship tour. The cruise app worked very well on my Android phone. I could use the app to call the phone of my room. But it didn't work on my wife's iPhone. The cruise appeared to provide free data occasionally. I did subscribe to the cruise data plan, however. The sea between Naha and Taiwan was very rough and once the lift I rode stopped abruptly for a few seconds because the ship tilted too much. Luckily the ship crossed the sea at night but I still felt the ship went up and down 10 feet when lying on my bed for a few hours. On the first day in Naha we disembarked at 12 noon. We went to Shuri Castle, Urasoe Dai Park, and Kokusai Doori. I wanted to go to Hacksaw Ridge, which is 30 mins hike from the Urasoe Dai Park, but we spent too much time in the playground and it was getting dark so we skipped the Ridge. On the second day we disembarked at 10am and went to Omoromachi. We briefly visited Okinawa Prefectural Museum, and went to the supermarket to purchase some food and cookies. The ship would leave at 12:30 noon so we were in a hurry. The plug of the bathroom sink stuck. I called the operator at 2am and a repairman arrived in 10 minutes to fix it We were fortunate to have this Italian cruise experience. I have heard the Fortuna is heading back to Europe in 2019. We live in Hong Kong and boarded the ship heading to Naha at the Kai Tak Cruise Terminal. The ship stopped at Naha for two days then sailed back to Hong Kong. We spent our 2017 Christmas Day on the ship. See my pictures. They worth thousands words I guess. Read Less
10 Helpful Votes
Sail Date: June 2017
Last time, my wife and I took Carnival triumph and we had a great experience. So I decided to took my family and relatives to Naha, Japan on June. 16, 2017 by Costa Fortuna. It is the worst travel trip ever. Dinner table ... Read More
Last time, my wife and I took Carnival triumph and we had a great experience. So I decided to took my family and relatives to Naha, Japan on June. 16, 2017 by Costa Fortuna. It is the worst travel trip ever. Dinner table management is disaster. People who went on time at 7:30pm has to wait at least 30 minutes to get in and they did not let anyone even when they have empty seats. So all second run people come in together at the same time, it turned out food service is very slow and then everyone missed their show time. Seafood is not fresh, and beef is over cooked, there’s no much change on food too. on the upper deck, they have basketball court but there’s no basketball to borrow. They expect people take their children with their own basketball? Come on~ Costa is out of my cruise company list. It is the worst cruise ever. I wouldn’t advise anyone to take Costa ~ Never ~ Read Less
6 Helpful Votes
Sail Date: January 2016
I had heard some negative things about Costa but lets be fair, they were not bad at all although they fall short of the standard I have seen with Royal Caribbean for example. The staff are great people as is the case usually but the ... Read More
I had heard some negative things about Costa but lets be fair, they were not bad at all although they fall short of the standard I have seen with Royal Caribbean for example. The staff are great people as is the case usually but the management has got a few things totally wrong. Let me give one example; there is no tea or coffee available at any other time than breakfast and 4pm tea time - meaning no hot drinks at lunch or dinner - only available at hefty cost from the bar! It made some people vocally grumble - and how much money are they saving from this pathetic cut down? The outside cabin was nice and clean, had a window rather than a smaller porthole, food was reasonable quality and range, internet was also of reasonable price and speed - about €25 for my package with 250mb allownce which is ok for checking emails and social media over seven days BUT WATCH OUT - you must disable auto updates on your device or the whole balance will go in no time as it happened to me but fortunately in my case it did so on the eve of the last day so was not such a loss having used it for most of my cruise. Read Less
3 Helpful Votes
Sail Date: October 2015
The cruise per se was O.K. but did not exceed expectations. After much encouragement from friends, who often go on cruises, we decided to try one out. We wanted a small cruise so we drove to Savona and got on the Costa Fortuna, which is a ... Read More
The cruise per se was O.K. but did not exceed expectations. After much encouragement from friends, who often go on cruises, we decided to try one out. We wanted a small cruise so we drove to Savona and got on the Costa Fortuna, which is a large boat. Impressed in the beginning we later realized that big size is not an advantage. There were too many people and from all nationalities: orientals, blacks, muslim, etc. The food was average and there was no flexibility as to where we sit for dinner. The personnel was polite but they generally had very poor knowledge of Western languages! The excursions were too expensive so we opted out. The cabin was O.K. but coming back home we found a bedbug, my wife was bitten several times and she is allergic to insect bites. We were alarmed and began house cleaning, boiling sheets, vacuuming everything, etc. and my wife slept in the living-room for ten days. So far neither she nor I have been bitten again, so we hope that the bedbug we killed was the only one we got, and that it was a male! By now we hope that any offsprings should have manifested themselves. I give Costa the worst note possible because when I brought the issue up with them, they dismissed it for lack of proof! We had no bugs like that in our home and we found one bug 3 days after we got back from the cruise. How much more proof can there be? If it weren't for the bedbug, it would have been an "average" type of cruise not to get too excited about. If we ever go again, we will try to save money ahead of time and go for a more expensive (hopefully higher quality) cruise. Read Less
2 Helpful Votes
Sail Date: August 2015
Our family and friends has been looking forward to this cruise for a long time, it was our first time on Costa Fortuna (we've been on several other cruises before). We are so disappointed and frankly, upset about the way they treated ... Read More
Our family and friends has been looking forward to this cruise for a long time, it was our first time on Costa Fortuna (we've been on several other cruises before). We are so disappointed and frankly, upset about the way they treated us throughout the trip. The worst part is, there were BED BUGS (as several of our group was bitten) and many of us was diagnosed with allergic reaction to these bites even weeks after the trip. The Boat - The ship itself is much smaller and older than other cruises. - Activities are made for people who either own a COSTA card or speak Italian/French. Not particularly friendly to outside tourists. The Rooms - Wifi cost 30 Euros an hour. And boy it is super slow. - The rooms are decent, we didn't have any issues with the room itself. - Bedsheets, towels, or wherever the bed bugs lived on, is DISGUSTING. Of course everything is bleached so by the looks of it, everything (looked) clean but clearly many of us that experienced these bites have a lot to say about the hygiene of their sheets!!! The Food - Not great but we expected this given our past experiences with cruises. - Prepare to pay to drink water. In the past, water as given to us at no additional cost. On the trip, it would cost 25 Euro for drinking water a day. The Service - If I could give negative stars, I would. Throughout the cruise, we were astonished by the quality of service received from our rooms, the restaurants and management. - Rooms: Because we lived in suites and was paired with butler service, there has been snarky remarks made by these staff to us about asking for additional towels, water etc. - Restaurants: They make it very difficult to order (often serving the wrong dishes that we ordered), but maybe, they are very understaffed/stressed/underpaid. But when we make any sort of request (nicely of course) we are shut down by rude responses and answers. - Medical: When some of our group members found out they had bed bugs bite, the doctor on board told us that it would be "impossible" to have gotten it from the boat since bed bugs can't live in this type of ventilation (thinking we are dumb). They charged us quite heavily for the medicine and IV and did not offer in any way to compensate for it. When we clearly stated the obvious pattern as more of our group got the same diagnosis, which we received these bites DURING the cruise and SLEEPING ON THEIR BED, they reluctantly told us to submit a request to their management. Of course we did, and received a slap in the face by the team claiming they don't have the authority to grant our request for medical claim (or any sort of apology really). The only thing they offered was laundry service for the clothes and a change of room (because obviously, they know it is bed bugs). Till today, we still have NOT RECEIVED any word from them. - Bonus: One of the room service personnel told us in confidante that in the past, there has been many bed bugs incidents. Still denying?? We are appalled and strongly suggest that you DO NOT take any of Costa Fortuna's cruise lines unless you want to also get bitten and spend weeks of applying medicine to your bites all over your body AND get treated horribly throughout the cruise. Read Less
2 Helpful Votes
Sail Date: May 2015
After reading many negative reviews was a bit hesitant to book and wasn't expecting anything exceptional, well We were surprised we travelled as a group of eight and found the cruise to be very enjoyable. have cruised with ... Read More
After reading many negative reviews was a bit hesitant to book and wasn't expecting anything exceptional, well We were surprised we travelled as a group of eight and found the cruise to be very enjoyable. have cruised with four other lines and found costa to be the most memorable. boarding was quick as was disembarkation . the entertainment and activities were well planned, Décor at first was overwhelming to many patterns on the walls couldn't tell a door from a wall but we got used to it. after the third day. we were in minority as only minimal English speaking passengers on board but staff were courteous and tried very hard to communicate with us. We had a balcony cabin on deck 6 our room was always clean even though we never saw our cabin steward. we only took a few organized tours and did other ports of call independently. The ship offered shuttle buses to town at ports where transport was needed, in our opinion it was not expensive and worth the cost as it was convenient due to being easy not having any hassles trying to find your own way as you are only in port a minimal amount of time. Time is whats valuable. only negative we had was the drinks package while it was good value if you are a heavy drinker everyone in the cabin was expected to buy it. was not catered for individuals. we were three in a cabin and two drank little alcohol so there would of been no value for everyone to buy the package . also the food was ok but the same thing every day with no variety at the buffet . restaurant food was just ok nothing flash .but same food just a different name each night with a different dressing . if you wanted anything special on the menu you had to pay extra for it . all in all the cruise had a European vibe and that's why we took it . it was a fun ship to be on . We would cruise costa again ports visited Savona, Marseilles, Palama Majorca, Cadiz, Malaga, Lisbon, La Coruna, Le Havre, Dover , Amsterdam. only regret we had was we opted to take a shore tour in Lisbon . advertised 5 hrs 4WD to see all the country sites around Portugal. It was useless spent most of the time sitting in traffic and driving through bush stop for a quick photo stop at a lookout then only had 30 minutes at the final destination which was beautiful needed at least two hours there better to have spent the day in Lisbon town independently. Traffic Not Costas fault but this tour was overrated not worth the money spent. Read Less
3 Helpful Votes
Sail Date: August 2014
Very unorganized cruise Poor English speaking staffs Cabin carpet needs cleaning Charged water at restaurant Few choices of the food Poor entertainment activities for kids, only 1 ping pong tables and 3 football tennis tables Poor ... Read More
Very unorganized cruise Poor English speaking staffs Cabin carpet needs cleaning Charged water at restaurant Few choices of the food Poor entertainment activities for kids, only 1 ping pong tables and 3 football tennis tables Poor show arrangement Messed up excursion Worst disembark experience! Had to go back to port to pick up missing luggage. Unresponsive staffs!!! Costa --- first time and last time!   Read Less
1 Helpful Vote
Sail Date: August 2014
We recently took a cruise on the Costa Fortuna in Eastern Europe. We chose the Costa cruise line simply because we had no other choices as we had specific dates we could travel in August. We departed from Copenhaugen and made port at ... Read More
We recently took a cruise on the Costa Fortuna in Eastern Europe. We chose the Costa cruise line simply because we had no other choices as we had specific dates we could travel in August. We departed from Copenhaugen and made port at Stockholm, Sweden, Tallin, Estonia, St. Petersburg, Russia, and Warnemunde, Germany. From Germany we returned to Copenhaugen. This was my family’s fourth cruise. We had been on three cruises prior to this one: a Carnival (Caribbean islands) cruise and two Holland American cruises (Caribbean islands and Alaska). We found the Carnival cruise line to be a party boat with lots of loud music and partying passengers. Our cruise with Carnival also happened to be over spring break so maybe that would have been the norm for any cruise and not specific to this boat. For my wife and two pre-teen children, however, this was not our cup of tea. We had a great experience on both of our Holland American cruises and this set the bar for all of our expectations of a cruise experience. On Holland American the boats were exceptionally clean and well maintained, all crew members were exceptionally friendly and the food choices and quality were excellent. Overall, we felt that we got what we paid for on the Holland American line and when considering a cruise, we seek them out first. Now on to our recent cruise on the Costa Fortuna. My wife reviewed a number of blogs regarding this cruise line and this ship. We were particularly interested in learning about this cruise line in view of what happened on the Costa Concordia. Most of the blogs were fairly neutral, though some warned that the cruise clientele would primarily be European and less friendly in regards to our American expectations. Furthermore, we were warned of the expensive beverage policy on the boat, which proved to be quite correct. I’ll start with the ship itself. Overall the boat was exceptionally clean and mostly well maintained. There was an ice dispenser that was out of service for most of the cruise, though there was a cooler of ice adjacent to it so we were never without access to ice during meals. There was also a window that had been broken in the outdoor dining area of deck 9, but it had been covered over by a piece of fabric which hid the problem quite nicely. Otherwise, the entire boat seemed to be very clean and well maintained. Regarding the ship’s décor, some in the blogs described it as distasteful and gaudy. I guess beauty is in the eye of the beholder. Some of the décor seemed mismatched, such as the backlit glass panes with blobs of green and blue tint above the warm colored inlaid wood panels, or the columns of blue and red splotches mixed in the areas with the warm wood panels. In my opinion it was not objectionable. While some of the color palates seemed mismatched, the colors and panels were not faded, the paint was good and there were no scratches, scrapes or other signs of wear. Furthermore, related to the décor, I’m much more interested in cleanliness, service and food quality. The service we experienced on the ship overall was very good. Our room steward was friendly and very eager to assist us. He kept our room very neat and clean and always made sure we had ice. On all three of our previous cruises our room steward left towels on our beds in the shape of animals, but this room steward did not do this. We learned from other passengers on this cruise that there were stewards on our ship who did provide this nice touch, but ours was not one of them. Not a big deal… One down side to our room service was that there seemed to be a lot of service carts and service supplies in the hallway for most of the day and evening. I don’t recall this from any of our other cruises. Regarding our rooms, we had an exterior room with a veranda as well as an interior room. There was only one electrical outlet in each room by the vanity. It would accept a standard (American) 110 volt plug. I think that it was 110 volts, but all the chargers we brought would work with 110 or 220 volts (look on your wall wart/power supply: the input parameters are printed in fine print on the back). Most modern electrical computer or communications devices will work with 110 or 220 volts, but check out your device before plugging in to a foreign outlet. Here’s a travel tip: bring a small power strip. We had more accessories that needed to be charged than we had outlets (iPads, iPhones, laptops, etc.). Another tip: the outlet in the bathroom can be used to charge a phone or a tablet, but it is only energized when the light is on, so don’t plug into it at night and then turn the light off, as the light switch kills the power to the outlet, too. Our room also had a small refrigerator, which was nice. It was stocked with a variety of alcoholic and non-alcoholic beverages (no diet drinks) and candies, but we did not consume any. Based on the excessive charges of all the other amenities, I’m guessing that the pricing structure of the refrigerated items was exorbitant. Our bed was two twin mattresses put together to form a king size bed. The mattress was a foam material about 8 inches thick that I would equate to a futon mattress. My wife and kids had no complaints, but I found it to be too firm and uncomfortable. There were no box springs under the mattress and the bed was on legs, so there was plenty of storage space under the beds, which was a big plus. Regarding storage space, our room had three closets with ample hang up space in two of them; the third had shelves. There were also two sets of drawers/cabinets in the room. In addition, there were also two hooks on the bathroom door as well as the bedroom wall for hanging items. Another tip is to bring coat hangers! One closet had 6 hangers and one had 8 though there was plenty more hang up space in each closet. The room also had a small safe, which was nice. It operated by swiping your Costa Card. I guess my only question here was that if our room steward had access to our room with his master card key, is it possible that he would have access to the safe, too? I don’t know… The room came equipped with a color television. We only saw two English language stations, but my view is that if you are on a cruise you shouldn’t be in the room watching TV! When we were in the room, it was nice to have the channel on with the bow and stern cameras. This channel also had classical music. We had internet access pretty much everywhere on the ship where we tried it, but it was VERY expensive and VERY slow. In most of the hotels I frequent in the U.S. it is generally free, and if I do have to pay for it, it is typically about $15 U.S. per day (24 hours). Not so on the Cost-a-Fortuna! Here internet service is .50 euros per minute. They also had a rate for 20 or 30 minutes, but it was equally expensive. Based on the extra slow speed of the internet service, you might be able to download and reply to about four emails in 20 minutes. If you cruise on this line, don’t plan on getting a lot of work done if it requires a lot of internet connectivity. One of the blogs we read spoke of the multiple public address (PA) pages that were disruptive in the rooms. We had PA speakers in our rooms and bathrooms but we never heard anything broadcast over them. Instead, we heard the pages through the PA speakers in the hallway (which were plenty loud). All pages were given in 5 languages, so they would last several minutes. There were only two or three pages through out the day. I’m not sure if our in-room PA speakers were disabled by the person making the announcements, attenuated in the room by a control knob somewhere, or just plain didn’t work. Either way we could hear the announcements just fine and they were not excessive. The food on this trip was average at best, regardless of the time of day. Again, I think that we were spoiled on our Holland America cruises where the food was excellent and the variety was fantastic at every meal and in-between. For breakfast there was the standard fare that one would expect; a variety of breakfast meats, scrambled eggs, fresh fruit, pastries, etc. Each morning I had an omlette made to order. The omlette chef tended to have a poor disposition. He was also skimpy with the omlette ingredients. My son joked that he would dip the spoon into each of the ingredients and whatever stuck to it was what he would put into the omlette. My observation was that maybe the ingredients he used were deducted from his paycheck. Regardless, the food was well prepared and tasty, though light on the ingredients. This particular chef was replaced by mid cruise; not sure why but we were glad. I have to add here that we were spoiled on Holland America with eggs benedict and eggs Florentine every day; no such dishes on the Costa Fortuna... Lunches at the buffet on Deck 9 were good. The hamburger/hot dog bar was great. On occasion there was sushi, which was good (we had it every day on Holland America). At the salad bar the standard dressings were Italian, French and Thousand Island. On one occasion I saw and sampled a very runny Caesar salad dressing. As an American, I’m accustomed to having the options for bleu cheese and Ranch, but these were typically not available. We did have the choice of bleu cheese dressing the last night in the dinning room. We dined each evening the Michelangelo Dining Room on Decks 3 and 4. Our waiters were attentive and engaging and our table was next to the windows at the stern of the ship, which was very nice. Again, we’ve had waiters on other cruises that did magic tricks or food service tricks (like pulling a cork from inside a wine bottle with just a napkin) but no extras here other than good service. The food choices were good and the food was average to good. There was always a good variety; seafood, mammal meat (beef, venison, etc.), poultry and a vegetarian dish. Serving sizes were somewhat small, but one could order as many dishes as one pleased, so quantity was never an issue. Hot dishes were warm and cold dishes were cold. The deserts were generally average, but the ice cream was really good (especially the strawberry)! Probably our biggest issue with this cruise line is their beverage policy. At our first dinner we paid 46 euros for a bottle of wine and a liter of bottled water for dinner. They DO NOT serve ANY free beverages (including water) in the formal dining rooms! We then learned that they have beverage “packages”, and to save money we would need to buy a package. We bought the smallest wine and water package for 99 euros. This package included (4) 750ml bottles of wine and 7 liters of water, which we felt was fine for our family of four. I thought that I could apply our 46 euro bottle of wine and water to this “package” after the fact, but was told that the wine we bought was a “premium” wine (and one liter as opposed to 750 ml) and that they could not apply it to our 99 Euro package. We kind of felt like we had been taken. To facilitate our hydration and in protest of their beverage policy, we always took our empty liter water bottles from dinner and filled them at the buffet so we would have water for the day. The only free water we saw on the ship (water fountains) was in the gym. Also note that there are signs at the water vending area of the restaurants that ask that you do not fill water bottles there. We would fill up glasses and then do the transfers into our liter containers at our table to get around this. We were told not to drink the tap water in the bathrooms, though it was OK to brush teeth with that water. As a side note, if your kids are addicted to pop it will cost you. The soda water package provided 20 carbonated beverages for several dollars per beverage… what a bargain! There also is no free pop at the buffet: only water, tea, coffee and milk. The gym was fairly spacious, very clean and well maintained, and it had plenty of equipment. Furthermore, the week that we were aboard I never saw an “out of service” sign on any piece of equipment, which is rare in any gym! The dressing and shower area was well maintained and spotless. We did not sample any of the numerous spa services. We attended three of the nightly shows. The first one was moderately entertaining. The sound system for the music and singers was very anemic. All the sound came from behind the stage. Normally in a venue like this, one expects a fuller sound system that can fill the entire auditorium. This sound system sounded like the ones used by cheap high school DJs. One the third night there was a talent review using talent from the ship’s staff. It was actually pretty good despite the fact that it was amateur talent. The last night featured singers performing covers of great musical artists, and they were all pretty good and entertaining. We went on Costa-sponsored shore excursions in Stockholm, St. Petersburg and Germany. The tours were all excellent in terms of the places we visited and the quality of our tour guides. We felt like they were all good values for the money they cost. As a side note, on our Holland America cruise to Alaska, we felt like all of the excursions were a terrible value for what they cost, but everything in Alaska was expensive. In Sweden we first visited the Royal Palace, which was an interesting fact-filled tour and well worth our time. Then we had a short time for touring the old city square on our own and lunch on our own. In the old town square we visited the Nobel Museum, which I would give low marks as it was not very well organized an it was very expensive. We had a light lunch there, which was very good. The museum was not a good value for what we spent on it. Also we did not have the time require to really see all of the exhibits. We watched part of the Changing of the Guard at the Palace, and then took, a quick tour of the cathedral next to the Palace, which was very beautiful and ornate and well worth the price of the suggested admission. They did not take dollars but did take credit cards. After lunch we got back on the bus and went to the City Hall where we bought three T-shirts and a 4 bottles for about $100! Be wary of the gift shop pricing! Next we went to the Vasa Ship Museum, which was great. We had a little less than and hour there, which was far too little time to see it all. We could have easily spent half of the day (or more) there. I highly recommend it. In Tallin, Estonia, we decided to self-tour, which was a huge mistake! The streets were VERY poorly marked and with overcast skies it was difficult to get an orientation on our bearings. We ended up buying tickets on the Red Tour Bus, which allowed us to do a driving tour or the whole city in the hour we had left. As this is a get on/get off, narrated tour, this was an excellent investment of our time and what we should have done once we first got off the ship. There are three different tour routes, and between the three routes one can pretty much see the entire city and surrounding area. The only down side to this bus tour was that the bus stopped to let some people off (and we followed) and we returned to that “stop” after touring our site, only to later learn through a helpful local, that the actual bus stop was 200 yards away and no bus would stop where we were waiting. Furthermore, the drive spoke very poor English and unintentionally misdirected us at that particular stop. Traveler’s Tip: Only wait at the marked Bus Stops! In St. Petersburg, Russia, we took the Hermitage and Palace tour. Our guide was very good. His English was great and his knowledge of the places we visited and the tricks of the trade (which entrances and routes were best based on time of day) were very good. I was amazed at the huge masses of people at all the tourist sites we visited and the lack of order. Fortunately we had a good and aggressive guide who could get us through the log jams. The Winter Palace Hermitage was the palace constructed for Catherine the Great in 1764 and was room after room after gaudy, gold leaf adorned room full of artwork. If you are an art fan, this is your place! There was little time to stop and really ponder and appreciate the artwork, but we did see a very large number of paintings by Rembrandt, Da Vinci and other famous artists. If you are not a huge art fan or person interested in classical architecture, then skip this tour because this is most of what you will see (along with hundreds of other noisy, pushy tourists). Our lunch was an excellent four-course meal served in an old palace-turned office building. The meal was very good and included the obligatory shot of vodka and glass of sparkling wine (as well as bottled water). A young man played piano for the first part of the meal, which was very nice. After lunch we toured the very ornate church in the Peter-Paul Fortress and saw the tombs of the Romanov family as well as other famous Russian Royals. Here the crowd control was most needed, as there was a huge mob of tour groups trying to enter at the same time. The cathedral was absolutely beautiful but hard to take in given our short time there and the pressing crowds. I might also add that flash photography and the use of a camera tripod are prohibited here. Next we drove to an old cathedral with brightly colored spires and turrets. We were not able to go into it. Our bus parked on the street and our guide escorted us to the “perfect place” from which to photograph the cathedral (his wife is a photographer). He was right about the spot. Our next stop was a tourist shop where there was a huge variety of very expensive tourist trinkets as well as free vodka shots and coffee and clean rest rooms. We got back to the boat thirty minutes late, but found that there were still busses that were behind us, so it wasn’t a big deal. Apparently this is the norm in Russia. Clearing customs was a snap and we headed back to the boat. Overall, I would say we had a very good experience on the Costa Fortuna. With the exception of the beverage policy and internet service, I would say that this was a good ship and a good value.   Read Less
1 Helpful Vote
Sail Date: August 2014
This was not my family’s first time on a cruise liner, however Costa surpassed our expectations. Our trip immediately started on a good note. Even though we were quite skeptical for the embarkation procedure I have to say it was ... Read More
This was not my family’s first time on a cruise liner, however Costa surpassed our expectations. Our trip immediately started on a good note. Even though we were quite skeptical for the embarkation procedure I have to say it was flawless. The staff was very helpful and midday sharp we boarded the ship, an hour before planned. As soon as we boarded the ship we were instructed that lunch was available at the Christopher Columbus restaurant. The food was excellent, both quality and quantity were present. At two our rooms were ready. It is easy to note the cleanliness of the ship. The rooms are cleaned twice a day. Before we boarded the ship we had decided to take the all-inclusive beverages packet. I must say that it was an excellent idea. The package has a vast variety of alcoholic and nonalcoholic beverages. Regarding the excursions the Costa crew is very organized and efficient. All our excursions were worth our money. The entire staff on Costa Fortuna is very friendly and does their best to make sure you have the best holiday you can imagine. Throughout the day there are different activities and they continue throughout the night; games, shows and music are never absent. For our disembarkation we had decided to take a final excursion with Costa which ended at the airport. Again we were assisted and everything went according to plan. All in all we had an amazing holiday on Costa Fortuna and we cannot wait to go back on one of their ships!!!!   Read Less
Sail Date: June 2013
For the first time we took Costa Cruice in summer 2008 in Mediterranean Tour from Barcelona. We were so please with experience with Costa that we decided to take Costa cruise again to Norwegian Fjords from Copenhagen for one week 9th ... Read More
For the first time we took Costa Cruice in summer 2008 in Mediterranean Tour from Barcelona. We were so please with experience with Costa that we decided to take Costa cruise again to Norwegian Fjords from Copenhagen for one week 9th June. What a disappointment and waste and money! We had a suite that we paid for the family with two children 4700e/week. What happened to Costa Cruise between these years? The huge difference from before was the crew! They were arrogant and fake friendly robots! Did the crew paid that disaster with Concordia? Did the cruise company cut their salary to pay the bill? We had in our suite a nice welcoming suggest a bottle of Spumante. Because we don´t use any alcohol, we asked for our "butler” to have an alcohol free alternative like Coca Cola instead, BUT THIS WASN´N POSSIBILE  WE DIDN´T GET ANYTHING! Our "butler” spoke so lousy English that we couldn´t understand her. Everything what we should have in our suite automatically like fresh fruit every day, lunch/diner menus  we were oblige to asked for to get some. For the first night, they took our chairs away, and we actually had to be angry and unfriendly to get them back to our suite. We also went a several time to gym/sauna and in the ladies side was a "big girl” crew member, who was so rood and unfriendly. I had problems with a locker and she didn´t want to help me at all. She preferred to gossip with her friend. We were also invited to have cocktails with the captain, but he wasn´t never there. And we were also kindly offered to take a photo with a captain, but unfortunately we were late and we took a photo with the Hotel manager instead. But that photo wasn´t free to surge as it was written on invitation! What a surprise! We went to the customer service desk, and there was a very arrogant crew member ( a man) who let us kindly know that only members on Club pearl and Gold Club pearl can have a good service in that ship. We were members only in the Club Coral. But he made a call to verified and told us, that we couldn´t have the photo with a Hotel manager free, but the photo graphed person offered to take a NEW photo and that photo we could get free! How stupid can it be? The manly crew member was very arrogant and rod to us! The food in the restaurants was excellent, but the crew was like robots with mechanic smile in the face. And after the one week in Costa Fortuna, when we leave the ship, our "friendly butler” didn´t even said goodbye! So we have shared our experience with everybody in social media like Facebook, Twitter, travel blogs and sites. Our friends chooses a Norwegian Cruice Line instead Costa Cruise because our experience. And for us, NEVER more Costa Cruises! For the next year we choose Norwegian cruise Line for holidays! What a shame! Cruising from 1948!   Read Less
Sail Date: June 2011
I have recently returned from a wonderful cruise with my parents aboard Costa Fortuna. It was my first cruise but certainly will not be my last. I had read numerous reviews of Costa cruise line and the actual Costa Fortuna ship itself and ... Read More
I have recently returned from a wonderful cruise with my parents aboard Costa Fortuna. It was my first cruise but certainly will not be my last. I had read numerous reviews of Costa cruise line and the actual Costa Fortuna ship itself and was a little apprehensive due to negative comments on some reviews. I needn't have given it a second thought! Costa Fortuna is a very large ship and very well appointed - We thought is was beautiful! It was kept spotless by the very hard working staff aboard. Our cabin was very spacious and was kept clean and tidy by our lovely cabin steward (from Bali). The staff in the restaurants were all very friendly and efficient. Particularly our waiter (Carlo Castro) and assistant waiter (Emmanuel Perillo) in the MichaelAngelo restaurant - nothing was a trouble to them and they were always smiling. They made each meal a pleasure. The food was great - always plenty of choice (even for me as a vegetarian). The evening meal was up to 7 courses but none of the courses were huge so you left the restaurant pleasantly satisfied. The drinks are very expensive so its best to buy a 'package' if you are planning to drink wine with your meal. There were 2 'formal' evenings. Although most people were smartly dressed every evening, these 2 evenings, people were dressed more smartly - I didn't see any men dressed in dinner suit except the captain and officers prior to the captains cocktail party and welcome speech. In addition to the 2 'formal' evenings there was also an 'italian' evening which involved dancing around the restaurant! A very happy atmosphere! There is iced water available the whole day (except in the evening in the main restaurants). There is also ice cream, tea, coffee available for most of the day. Breakfast was lovely, a great choice with something for all tastes. Lunch was also varied and good quality. Afternoon tea had plenty of sandwiches, fruit and cakes. I didn't try the midnight buffet. The ports of call were all very nice - we were able to walk ashore everywhere except Santorini which required a tender trip. This was well organised and there were plenty of tenders available to get back on board. We didn't do any of the organised tours, preferring to do our own thing. We were 'at sea' for one day of the cruise (Saturday) as we sailed from Rhodes to Dubrovnik and, although the ship was obviously busier as all passengers and crew were on board, there were only short queues in the buffet restaurant during the day and we managed to find a nice place to sunbathe. People were 'claiming' sun loungers (as happens everywhere!!) but this tended to be more on deck 9/10 where the entertainment was located. I read some negative comments in previous reviews about the 'problem' of having to listen to announcements in 5 languages - we didn't find this an issue at all - on the contrary it was quite nice as it gave the ship a really international feel. The majority of passengers on this cruise were Italian, followed by a lot of Spanish speaking passengers. There were also German, French and Russian. Only a few British and American. The staff on board are very international - Peru, Phillipines, Indonesian, Brazilian, Honduras, India, China etc. I can honestly say that I didn't come across even one member of staff who was not friendly and helpful (which is more than I can say about a lot of British workers!!) The only issue for us was the embarkation procedure in Venice. It was not very organised and took almost 3 hours - had we known, we could have spent a couple of hours in Venice then boarded with one of the later groups. On that note, if you are on this cruise, make sure you don't miss the departure from (or the return to) Venice - its absolutely fantastic. All in all, I cannot fault the Costa Fortuna and enjoyed every minute of the cruise! Read Less
1 Helpful Vote
Sail Date: March 2011
This trip was destined for doom the minute we stepped out of our vehicle at the port. We left out of Ft. Lauderdale. Embarkation was quick, easy and smooth and the people were very nice. Would have liked to have their attitudes on the ... Read More
This trip was destined for doom the minute we stepped out of our vehicle at the port. We left out of Ft. Lauderdale. Embarkation was quick, easy and smooth and the people were very nice. Would have liked to have their attitudes on the ship. When we got on the ship we went and found our rooms and got refreshed before going exploring. There was a total of 26 of us. We booked through an internet travel agency that we've dealt with for the past 5 years and have never had problems. My family and I quickly discovered that half of us had early seating and half had late even though we have ALWAYS requested to have early seating dinner. So we quickly went to the dining room and at first was told by the rude maitre'd that there was nothing we could do and it wasn't there fault it was the travel agent. We phone our travel agent and he was actually able to email me through my phone the documents that showed EVERYONE in my party had early seating. I quickly took this back to the dining room and was told they couldn't fix it till tomorrow night after everyone had been seated and things had settled down. We said OK. Dinner that evening was very slow and the food not so good but we realize the first night out is always the craziest while the crew works to get passengers settled into their assigned seats. When we returned the next night to dinner we were told the same thing. They would fix it tomorrow. I said absolutely not and if they were not able to fix it tonight we'd sit where we wanted. We had 6 small children ranging in ages from 6 months to 9 years and there is no way they could possibly wait till 830 to eat. We werent expecting to be sat together but in several tables near each other. Needless to say the problem was NEVER resolved and we ended up being put at 5 or 6 tables around the dining room and just had to rotate each night so all could sit with each other at least once. The food was mediocre at best and one evening when my husband attempted to return his steak because he asked for it rare and it was brought to him medium well (and that's being generous) he was given the dirtiest look. The service itself was VERY slow and forget trying to get a coke, beer, wine, drink of any kind from the bar steward in the dining room. There was entertainment one night in the dining room and the waiters sang amazingly. The demographic throughout the ship was older European and some of the most rudest and offensive people I have ever seen. I have a problem with grown woman walking around topless on the ship around the pool when I have small children about. I'm pretty sure our group were the only Americans on the ship. Our cabin steward Mika was the absolute best cabin steward I've ever had from any cruise. He was the highlight for us. He was very gracious and always had the cutest towel animals ready for my little girl in her crib. She loved it! The crew at the purser's desk were as rude as the passengers. Several times we called to complain about the a/c in our room and nothing was ever done about it. The entertainment on the ship was mediocre. The best show was the elton john impersonator. The singers and dancers were ok. There was one female singer who couldn't carry a note to save a sinking battleship. We walked out on several of the shows. We made the cruise ourselves, because costa did nothing to help us have a memorable and wonderful cruise. Their definition of pepperoni pizza is "hot dog" on top of a cheese pizza. I have pictures for proof if anyone would like them. The food was horrible. Always cold. Portions were smaller than usual. No lobster. Very limited alcohol selection. Asked for a couple types of drinks and they had no idea what I spoke of. My family and I love our days at sea but we were actually looking forward to the days at port cause it meant we could escape the ship for a few hours. My bestfriend had plans to propose to his girlfriend and when he approached the cruise director to see if something could be planned he was rudely turned away. They did nothing and offered absolutely no help whatsoever. My family and I will NEVER again cruise costa cruise line again. We actually refer to our trip as sailing aboard the "caca fortuna" because that is what we felt. In our 30 years combined of cruising I've NEVER gotten off a ship without tipping. This time I did and I actually didn't feel bad about it. The only one whom received tips from us that I felt deserved it was our cabin steward Mika. NEVER AGAIN!! Read Less
Sail Date: October 2010
A brief review. Costa Fortuna from Venice - Grecian spendour 26th October - (but it rained most days!!) Went on this with an open mind. Left delighted and would definitely book Costa again. If you like an English feel to your ... Read More
A brief review. Costa Fortuna from Venice - Grecian spendour 26th October - (but it rained most days!!) Went on this with an open mind. Left delighted and would definitely book Costa again. If you like an English feel to your holiday and to be with mostly englsh speaking people this is probably not the cruise for you. Pre-cruise concerns were: Smoking: - I hate smoking, but hardly noticed this. Pushing & Shoving - Only as would be expected when we're all desperate to get out hands on that lovely food. Didn't experience any problems. Languages - Announcements were few and far between, so never a problem. Only one which went on a bit was when they were calling you to muster - avoid being in your cabin as it takes about half an hour to get through all the languages, and it's a bit tedious when you're at the lifeboat stations, but small price to pay. All entertainment multi lingual and seeing most singing etc is in english we do pretty well out of it all. Most shows was singing and dancing. I was in awe of the entertainment staff who could speak so many languages and it made it fun. Nationalities - mostly french, then italitan, spanish and english speaking. As we were a family of 7 we didn't need to rely on socialising so no prob, and liked the contenintal feel of it as did our children who enjoyed trying to speak to children of other nationalities. We had a table to ourselves, but initially we were split up and my parents were sharing with some Hungarians who didn't speak english, so could be tricky if you like to socialise at dinner time. Food - Excellent, a lot of fish and pasta but that suited us. Drinks, etc. We purchased X1 packaged which was good value as the kids soft drinks are close to 3Euro each. Paid up front so we didn't think about it and only spent 1 Euro on our onboard account! X1 worked well as the hours are pretty flexible and there weren't many hours in the day that we couldn't get a drink! All in all we were very pleased with the cruise and would go Costa again. Read Less
Sail Date: October 2010
Just returned from Eastern Med Cruise from Venice. Two hours waiting in embarkation hall, then an unceremonious departure, despite leaving beautiful Venice. Our fellow passengers need a lesson in courtesy on board, i.e. allowing people ... Read More
Just returned from Eastern Med Cruise from Venice. Two hours waiting in embarkation hall, then an unceremonious departure, despite leaving beautiful Venice. Our fellow passengers need a lesson in courtesy on board, i.e. allowing people out of the lift instead of charging in, and waiting patiently in queues. Smoking in non-smoking areas really annoying - couldn't go in Casino. All areas except theatre and restaurants were very smoky during evenings. Why is it necessary to have plastic cups in buffet restaurant? - recommend taking your own mugs with you. All dining areas seemed overcrowded - waiters worked so hard to keep up with service demand. Only 5 hours stop at best ports, Dubvrovnic, Santorini, Mykonos (night time)therefore no time to see anything once you have queued up for a tender ship. There is a cable car in Dubrovnic which is 200 meters from old town gates - make sure you have credit card or local currency as they would not take Euros.We are told views from the top are wonderful! Good points, all staff very courteous, good standard of food and entertainment, especially Trio Los Paraguayos - great music! If you choose this cruise ship, make sure you take midships cabin, we had sleepless nights at the front of ship with severe vibration and wave noise when sea even slightly rough. Will stick to the British Cruise experience from now on. Read Less
Costa Fortuna Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.0 3.2
Entertainment 4.0 3.3
Public Rooms 4.0 3.9
Fitness Recreation 4.0 3.7
Family 3.0 3.7
Shore Excursion 3.0 3.3
Enrichment 3.0 3.1
Service 3.0 3.7
Value For Money 4.0 3.4
Rates 4.0 3.9

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