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2 Costa Fitness Cruise Reviews

If you are English speaking from the United States, do not consider this cruise line unless you enjoy being treated as a second class citizen. The passengers were predominately from Italy, France, Germany and Spain with few English ... Read More
If you are English speaking from the United States, do not consider this cruise line unless you enjoy being treated as a second class citizen. The passengers were predominately from Italy, France, Germany and Spain with few English speaking guests. This was our tenth cruise and we will never, ever book with Costa again. Food was nowhere near as good as all the other cruises we've been on. At the buffet we had green molded roll, toast with ants crawling on it, and in the main restaurant, even was served sour milk which the waiter tried to tell us was just the cream. Cream doesn't curdle on top your coffee and tea! It was only after we insisted he take it away and bring up new cups and milk, that he did so. In the main restaurant, at no time did the waiter ever come over and inquire if everything was OK. Even after we told him we didn't care for an item, did he offer to replace it with something else. Any meat that required carving was over cooked and tough. Even on formal nights there was no steak or lobster served. In fact if you ordered anything with shrimp you were served those miniscule shrimp that can be purchased in a can. Forget lobster bisque, french onion soup, etc. - never on the menu, but you could have their version of watered down minestrone soup everyday. And forget any speciality desserts like bananas forester, baked Alaska,pie ala mode etc. Ice cream, gelato, sherbet and one cake is the offering each night. You can order a drink package which can be purchased in advance for $260 pp which is supposed to include water, soda , liquor, wine, coffee and teas which we did. What they don't tell you is it doesn't include a bottle of water or can of soda that you can take off the ship during excursions. Only a glass of water or soda is included. You can purchase a bottle of water for an additional $5 each. They then give you a limited menu of alcholic drinks that are included. You can have a Margarita, but a strawberry Margarita will be an additional $6.50. Room service is also supposed to be included. It only includes coffee and tea in the morning and were surprised when we ordered their miniature danish and was charged $15. The buffet area was very large and extensive. Other than the green molded roll, and ants on the toast it was quite good. Plenty of choices for everyone for breakfast and lunch. We never ate there in the evening. Maybe that would have been a bette choice than their main dining room. The ship itself was beautiful and kept immaculately clean. We left a small tip each day for the housekeeper even though tips are automatically charged to you room so we always had enough towels and found our room was one of the first to be cleaned. We had a veranda stateroom and it was quite roomy and more than adequate closet and drawer space. The water in the shower and bathroom sink did have a strange odor that I never found on any other the other cruises I was on. The ports we visited were very nice and most of them allowed enough time for an excursion, beach visit and shopping. This was my second Costa cruie, but it will be my last.   Read Less
Sail Date March 2014
We've cruised several times in the past. Costa Fortuna is the most unorganized cruised we've ever experience. We completed all the required on their website (when the site is not crashing) and when we checked in, the ... Read More
We've cruised several times in the past. Costa Fortuna is the most unorganized cruised we've ever experience. We completed all the required on their website (when the site is not crashing) and when we checked in, the information is not there. My husband also registered as a Costa Club member and this was not reflected either. Dinner seating - we requested first seating at the Michelangelo restaurant. We received confirmation that we did get this request. When we got to our cabin, we were booked for the second seating at the Rafaello restaurant. Tipping - we've asked to not automatically include the tip on our bill. We've always done this since we want to give the tip directly to the people serving us. This will ensure that the person will actually get the money. Customer service confirmed that they did this. At the end of the cruise, the charge was there. We had to line up at the day of disembarkation to get our bill corrected! Credit on our accounts - my husband and I both have a credit of $63.00 (fuel charge) each when we arrived. Because we only used my husband's Costa card during our stay, they don't want to apply my credit to the final bill. Result, my husband got the extra charges and Costa is suppose to send me a cheque for my $63.00 - how illogical is this? By the way, I still don't have the cheque. Tour Office - couldn't not even give us tips on which beach is the best in the port of calls. They are useless unless you book a trip with them. With other cruise ships, the tour office gives you tip or what to do, where to go if you are going on your own and what to avoid. For our Nassau stop, we booked a trip with them and 10 minutes later wanted to cancel it. Nope - they don't take cancellations! Shopping Tips - they recommend stores in each of the ports. The stores that they recommend are not necessarily the best price stores - but the stores who are willing to pay them fees for sending passengers over. Customer service staff - do not know the first thing about customer service. I'm not sure if it is a culture difference or what, but we found them very rude. When they make a mistake, they are so fast in pointing a finger to the person on staff who made a mistake instead of acting as one company and working on resolving the mistake for the passenger. Cruise Director - he needs new jokes. He was the cruise director when we sailed with Costa Atlantica 3 years ago and he is still using the same jokes! I will never recommend Costa Fortuna to anyone. Read Less
Sail Date February 2009
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