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29 Costa Fitness Cruise Reviews

Here's a few of comments on our experience on the Costa Magica: We had a balcony cabin in the middle of the ship right off the elevator. Amazingly enough it wasn't noisy despite the high traffic area. The cabin was larger and ... Read More
Here's a few of comments on our experience on the Costa Magica: We had a balcony cabin in the middle of the ship right off the elevator. Amazingly enough it wasn't noisy despite the high traffic area. The cabin was larger and more spacious than we had on both NCL and Princess. As stated by others who have been on the Magica, it took the whole cruise to figure out how to navigate the ship. I highly recommend that you get yourself one of the larger maps of the ship that the information desk and learn how to find your way around. One of the cruise critic members posted a very good explanation on how the cabins were numbered and the decks broken up. The most important lesson he gave was to look at the picture of the ship located at each elevator. It will indicate where you are and what direction the ship is pointed. When you get off the elevator look to see which direction you need to go so you won't get too frustrated trying to find your way to dinner. The Magica had two seatings for dinner. We chose the first seating and found our table mates extremely pleasant. We were all English speaking and enjoyed each other's company. In fact, the evening meal was the best part of the day with these folks. The other valuable thing I learned on cruise critic was about the 1X package for beer, wine, and water. We called our agent who called Costa and got the package for us. It saved us lots of money on drinks. This package allows you beer or wine by the glass and bottled water at lunch and dinner only. We tipped our waiter at the beginning and during the cruise and he kept our glasses filled. He also poured some for our dinner partners at our request. So each night at dinner we went through one or two bottles of wine and several of water. Big savings there. The breakfast buffet was not as expansive as is on NCL or Princess but it was adequate. We did not take advantage of the buffet for lunch so I am unable to comment. Dinner most nights was good but not outstanding. We did have one evening when they served lamb chops that everyone asked for seconds. We liked the pasta and the bread was great. If you wanted something in between meals you had to find the grill which was located at the very back of the ship where the indoor pool is. It was not like NCL where you could find food at all hours. One of the reasons that you don't see many obese Europeans, the portions were normal sized instead of supersized. I was happy about that. The coffee was only fair however you could buy cappuncino's and lattes that were pretty good. We got our "coffee fix" at the various ports where the espressos were great. The staff worked seven days a week, and usually stayed on the ship for several months. They all spoke excellent English. In addition there was an English speaking "host" by the name of Sean who was available at certain hours if you had questions. He wasn't very helpful with finding out about doing the ports on your own. He said that his job was to support the excursion so he was unwilling to give info on how to get around on public transportation.I surprized and disappointed since I found that the cruise director on NCL to be more than happy to tell you about what cheaper options available once on shore. Embarking and disembarking was the easiest of all. They had everything ready when you got there so all you had to do was go through screening and show you E tickets. Once you got to your room you found your room keys and info on setting up your credit card as well as the daily itinerary in English. They also provided a daily synopsis of the world news in the form of a little newspaper that was created on board. Read Less
Sail Date December 2010
I appreciate the reviews on Cruise Critic and let them guide my decisions for a new cruise booking. The Costa Fortuna cruise on January 10th was more than disappointing. It was extremely uncomfortable for passengers. I did not get Air in ... Read More
I appreciate the reviews on Cruise Critic and let them guide my decisions for a new cruise booking. The Costa Fortuna cruise on January 10th was more than disappointing. It was extremely uncomfortable for passengers. I did not get Air in my cabin for 2-days (on level one) and it took 4 attempts to get it corrected and then very little air was forthcoming for the rest of the cruise. After many passengers complained with the same issue they disclosed that there were generator issues. If you are at the front of the ship on levels 1 and 2 you will hear the crew announcements on the hour starting at 4 am in the morning. Customer Service was non-existent at the front desk, tour desk and on-shore staff. The Virgin islands visited on this cruise were fine. The food was OK, but was not as good as the Costa Atlantica. I am a big believer that it is the Cruise line and the ship that makes the cruise a good experience and recommend Holland America, Princess and NCL over Costa for service and overall experience. I hope that this message will steer you away from Costa Fortuna to any other line/ship. To make the point, when I asked not to pay the daily service charge, they didn't even question me, just credited my account. So much for service. Read Less
Sail Date January 2010
After having an amazing time on the NCL Pride of Aloha in Hawaii three years ago, we wanted to take our "little ones" on a cruise. Currently living in Poland, we looked for a cruise leaving north of Italy so we could drive to it. ... Read More
After having an amazing time on the NCL Pride of Aloha in Hawaii three years ago, we wanted to take our "little ones" on a cruise. Currently living in Poland, we looked for a cruise leaving north of Italy so we could drive to it. I originally wanted to take a Royal Caribbean Cruise leaving from Venice, but was convinced by my travel agent that I'd have more "fun" on this one... I should have listened to my instincts. We booked a suite with a balcony for three of us and an inside state room for our two older daughters. The booking all went very well and we happily printed our luggage tickets that we received by email and headed off to our cruise. We are generally easy to please and this is my first "negative" review of a trip... ever. I am going to try to give as balanced a review of our time on board as I can. COSTA PACIFICA - A "BIG BUS", NOT REALLY A CRUISE SHIP This is a 3000 member ship, with "common areas" catering to far less. We felt that this ship is more made for people wanting to take a "tour" everyday and party all night, than for people wanting to enjoy a cruise on board. When "all members" are on board, the common areas are packed, there is not enough sitting space in buffet areas, service is slow, the gym was packed and the three ridiculously small pools - I cannot call them "swimming" pools - are crammed with people. We were more looking at a fun on-board experience than taking a tour bus. As this was a brand new ship, unfortunately we didn't have any reviews to read when we booked. So our advice is: if you are looking at taking excursions at every port, have "room service" for breakfast, don't use the pools or common areas much, and like slot machines, then you will probably love this cruise. If you are looking for a "fun" on-board experience with great service, this is not the ship. THE WHOLE BOARDING EXPERIENCE SUCKS AND "PRIORITY" CERTAINLY HAS A DIFFERENT MEANING ON COSTA Upon arrival at the parking lot we had to wait 30 mins in the car to unload our luggage because they only had one unloading area with a lot of cars coming in (there were two ships leaving on that day). We where given a ticket with a number and told to go to the "tent over there" (the main terminal was in use for the other ship). When we arrived, there where hundreds of people piled up waiting for their "number" to be called. Approx 50 people at a time had the same number and they all pounded on the entrance pushing each other like their life depended on it. There where no drinks offered, no welcoming staff, it was all very administrative and not very nice. They did however get everyone's picture taken... they do not miss any "sale" opportunity... Queue again for ID photos and security checks. Having booked a Suite, we had theoretically priority luggage delivery. Our luggage arrived 4 hours later... so much for Priority. On NCL, same size ship, flawless check-in, friendly staff, flowers and drinks handed out while you where waiting, no one pushing... very different feel to the start of the cruise. SUITE - VERY COMFORTABLE AND FRIENDLY HOTEL STAFF This was the highlight of our stay. The room staff (all Filipinos) where adorable and very present. When we needed anything, we got it fast and with a smile. Each time we came back to our room, it was spotless. Breakfast served in the room was always on time and we received what we had ordered. The beds were very comfortable. From this perspective, the service was impeccable. FOOD - RESTAURANT-OK - BUFFET-AVOID CROWDS - ROOM SERVICE-GOOD This is one of the "big bus" aspects of the ship. The buffet areas at peak times were really awful. Luckily for us, we weren't booked on excursions every day - and we had room service for breakfast - so we went "out of hours", but the only times we did, it was packed with pushy and rude passengers all trying to get to their food as fast as possible. We think this is due to the manner in which the buffets are laid out in a long line, instead of the modern layouts with different areas dedicated to different types of food. Then, there weren't enough seats and many tables were left with food on them as there wasn't enough staff to clear the tables at sufficient pace. There was no food variety: salads, pizza, pasta. The evening meals where very good in quality and the service by two Filipino waiters really friendly. They have a "kids" menu and gave pencils for the little ones to keep busy, which was useful because the service was a little slow most evenings, between 1:20 - 1:40... which is long with a 4 and 7 year old. Once again, nothing really innovative: standard classical European food (except for 2 Asian options across the whole week), pretty tasteless vegetarian food. Room service was impeccable. They have a good selection for breakfast and a "round the clock" service with a small menu. KIDS CLUB - GOOD AND FLEXIBLE Our children, 4, 7 and 12 attended the club. My 12 year old stayed the first day, but it was too "babyish" for her. The Teen club was intimidating because there where mainly older teens. A "Tween" program would have been a good thing. For the younger ones, it was a good service, with a different theme every day and dances, meals, games... They had a good time and the ladies where very dynamic and spoke Italian, English and French. The kids could attend daily from 9-12, 15-18 and 21-23:30 which allowed us some free time to practice some sport, go to the spa and in the evening play a little blackjack. The only day we took an excursion, the children could stay all day at the club, which was a real plus since they where too small for the excursion. SPA AND GYM - GOOD SERVICE, NICE AREA, A LITTLE PUSHY ON THE SALES We made extensive use of the gym and spa. We went out of the "crowded" times. The staff was really friendly and helpful and the treatments where of very good quality. The area was peaceful and relaxing. I know this is standard practice, but every treatment was linked with an attempt to sell products and other services. When I'm on holiday, I don't like to be "sold to" all the time. Cost was high - do expect a 1000 EUR bill for a spa pass and a couple of treatments for 2 adults. MUSIC - THE GOOD AND THE ANNOYING - GOOD RECORDING STUDIO It's "the ship of music" and most of the music played on board was not my style, but to be fair to Costa, it is a huge bet to achieve something that will please the majority. On the other hand, if you can't stand the "um-pah-pah German and Italian folk music, just don't board this ship. There where several styles of music and we really enjoyed the chocolate bar guitarist who was the best musician in our taste. All the bars had live musicians and in general the quality of their playing was good, but none were excellent. The only really annoying part was the same single track being played over and over again in the deck corridor, and the ever-present Italian folk songs. My daughter tried out the music studio and it was a great experience for her. The engineer was really nice and helpful and the resulted recording was very flattering :) If you like to sing, I would recommend you try this for fun. A "GREEN" SHIP - MAYBE... BUT... Another argument that made me tend towards Costa was their information about being the first "green" cruise company. Some of it is not visible to passengers (water heating, recycling, etc...) and they do have "recycling" stations all over the ship with plastic, paper, metal and "all the rest". Once a week, they have a WWF day in the kids club. They did announce at the beginning not to throw anything over bord too. But they could be doing so much more. Lighting is still mainly non economical, all soft drinks are served in cans (when has that been an ecological mean of packaging?), there is not a trace of organic food on board, they print over 100'000 pages each week (very ecological, isn't it?) and joke about having to change the printers every 4 months... and even though I never threw a towel on the floor and hung it back every time, when I came back to my room, it had been replaced by a new/clean one... theory is one thing... practice is another. FUN STUFF What we did enjoy on board was the Casino, since most Europeans don't gamble, it was easy to find a place to sit and play and we met some nice people there. The F1 racing simulator and the Recording Studio are fun. The slide was a big hit with the little ones too. VIBRATING AND WOBBLING SHIP We are not experienced cruisers, but it seemed that the boat vibrated much more that the NCL ship, even though the sea was a lot calmer. Every wave that hit the bow could be felt quite strongly in our cabin. Each maneuver in the ports, especially slowing down and turning, resulted in severe shakes and very loud noises. We also felt that the ship was quite "wobbly" and didn't feel very "solid". I want to stress that the sea was super calm all week and this is why we were very surprised by these behaviors and did not find it very reassuring. DISEMBARKATION - RUDE AND UNHELPFUL ITALIAN STAFF The last night we received a letter in our cabin telling us we had priority disembarkation and had to go to the restaurant at 8:30. No mention was made about where to leave the luggage in that letter, or in any of the written communications we got (including the cabin guide). Having with us a professional-grade guitar, two laptops, professional photography material in addition to all our luggage (value of over 20K$), we left our luggage in the cabin. We waited 30 mins in the restaurant for our names to be called and after disembarking waited for another 40 minutes outside. Our luggage didn't arrive. The ladies on the parking lot couldn't care less and were rather rude, complaining about us in Italian (expecting us not to understand...). Only when my husband got upset with them, they called in and told me to find Lara in the luggage area. When I found Lara, I explained the case and she said "it's your fault, you shouldn't leave the luggage in the cabin". I tried to explain why we had and asked her to call in the ship to arrange pick-up but she said that since we had "messed up" I had to go back on board and fetch my luggage myself. She was extremely rude and not helpful at all. Back on board, the lady at the front desk was lovely and our luggage was delivered to our car within 10 minutes flat. Unfortunately, this left us with a really unpleasant memory to finish this experience that was already mitigated. ALL IN ALL We wanted a relaxing holiday with time to ourselves and time with the kids. We left relaxed - but not as much as we could have been. The kids had a good time and we ate well, but we didn't have any sparkles in our eyes. We also felt that the staff wasn't really happy on board, that Costa tries to get a cent wherever it can and that customer service and environmental protection are more of a sales pitch than a worldly reality. All in all, it wasn't a bad cruise, but it wasn't a very good one either. We will certainly not cruise Costa again. Read Less
Sail Date October 2009
We've cruised several times in the past. Costa Fortuna is the most unorganized cruised we've ever experience. We completed all the required on their website (when the site is not crashing) and when we checked in, the ... Read More
We've cruised several times in the past. Costa Fortuna is the most unorganized cruised we've ever experience. We completed all the required on their website (when the site is not crashing) and when we checked in, the information is not there. My husband also registered as a Costa Club member and this was not reflected either. Dinner seating - we requested first seating at the Michelangelo restaurant. We received confirmation that we did get this request. When we got to our cabin, we were booked for the second seating at the Rafaello restaurant. Tipping - we've asked to not automatically include the tip on our bill. We've always done this since we want to give the tip directly to the people serving us. This will ensure that the person will actually get the money. Customer service confirmed that they did this. At the end of the cruise, the charge was there. We had to line up at the day of disembarkation to get our bill corrected! Credit on our accounts - my husband and I both have a credit of $63.00 (fuel charge) each when we arrived. Because we only used my husband's Costa card during our stay, they don't want to apply my credit to the final bill. Result, my husband got the extra charges and Costa is suppose to send me a cheque for my $63.00 - how illogical is this? By the way, I still don't have the cheque. Tour Office - couldn't not even give us tips on which beach is the best in the port of calls. They are useless unless you book a trip with them. With other cruise ships, the tour office gives you tip or what to do, where to go if you are going on your own and what to avoid. For our Nassau stop, we booked a trip with them and 10 minutes later wanted to cancel it. Nope - they don't take cancellations! Shopping Tips - they recommend stores in each of the ports. The stores that they recommend are not necessarily the best price stores - but the stores who are willing to pay them fees for sending passengers over. Customer service staff - do not know the first thing about customer service. I'm not sure if it is a culture difference or what, but we found them very rude. When they make a mistake, they are so fast in pointing a finger to the person on staff who made a mistake instead of acting as one company and working on resolving the mistake for the passenger. Cruise Director - he needs new jokes. He was the cruise director when we sailed with Costa Atlantica 3 years ago and he is still using the same jokes! I will never recommend Costa Fortuna to anyone. Read Less
Sail Date February 2009
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