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1 Helpful Vote
Sail Date: February 2017
Overall a very good cruise with tending to excellence for me as a single passenger. Boarding was a bit delayed, because of some officials for boarder control hadn’t been in time, but however I was onboard within 35 minutes from official ... Read More
Overall a very good cruise with tending to excellence for me as a single passenger. Boarding was a bit delayed, because of some officials for boarder control hadn’t been in time, but however I was onboard within 35 minutes from official start of boarding. Costa succeeded to get me onboard within 20 min on an earlier cruise elsewhere, but for me the second fast boarding ever anyway. As I didn’t stay in my cabin I don’t know exactly when my luggage arrived, but for sure not more than two hours after my boarding. The ship is a huge one with a capacity of about 3800 passengers. But although the MDR was pretty full most evenings I hadn’t the impression of an overcrowded ship. There are way enough facilities to find a spot for everybody, only that passengers are reserving “their” deckchairs before breakfast with their towels is ongoing, although Costa forbids it expressively. General the service is great, especially in restaurants and bars. How can it be that some people in bars, serving hundreds or thousands guests a day, remember already the second day your name and the drink you had the day before? By the way: be sure that you have a drinking package that suits your needs, otherwise you’ll pay a fortune instead of a moderate price for a package. I got the first seating for dinner, but my request to change to the late seating was honoured the next day. The meals were in most cases delicious Italian kitchen, completed by some local courses. Nearly everything was done between very well prepared and just perfect - just two courses disappointed me personally - on a cruise of three weeks. Generally Costa could do something with the cheese offered with dinner. The cheese itself varied daily and I enjoyed it, but it was every evening “cheese with dried fruit” and dried fruit were three weeks just raisins. Overall I really enjoyed the meals offered and at home I know more restaurants I dislike than those I’d recommend to you. The excursions I did with Costa were as mostly in the industry: well-prepared, all as promised, but without the special touch. I only use ship excursions if there is no alternative locally - with local providers or on my own. As usual ship excursions were much more expensive than locals were. The opportunity to arrange things on my own wasn’t available in the Dominican Republic, Guadeloupe, Tenerife and for single passengers in Barbados. Absolute the best excursion during this cruise I did with an independent operator on Martinique, who is for me personally on a very good second place of all tour guides ever (Christelle from Karambole tours). Indeed Costa cancels tours if there aren’t enough participants, it happened to me twice. Once without any acceptable alternative for me, the second time I was able just to change the language and I got my excursion. The only very cheap offer I booked with Costa was an excursion from Marseille to Avignon on my disembarkation day. Costa generally offers excursions on disembarkation days (sometimes with flight time limits e.g.). My online booking has been accepted and I was happy to fill the gap between arrival in Marseille and my hotel check-in. I went to hospitality service to ask about my luggage tags and they wanted to know the exact excursion times for giving me new tags and as I didn’t know they sent me to the excursion desk. There I met the only arrogant staff member aboard who first did a phone call in Italian language (which I don’t understand), cancelled my ticket and thereafter (!) told me that it is forbidden (!) for me (!!!) to book that excursion. I returned to the excursion desk, wrote down her name and reported her to Costa as such a behaviour can ruin the name of an entire cruise line. I can handle a mistake if a booking is accepted and it turns out to be impossible by some reasons, but arrogance of service staff I just don’t tolerate. Because of her behaviour excursions got the lowest rating of all I gave for this cruise. But for the rest I recognise that she is just one member of a crew of 1500 and not representing all of the Costa Favolosa staff. Entertainment is various, I think everybody can find something suitable. The problem of the many languages spoken onboard is solved by concentrating on music and artistic entertainment. Readings on one topic are done in one lounge a couple times a day, but in always in different languages. Great if you are fit in languages, when I missed something I had the opportunity to listen later in another language. The staff is able to communicate in English and at least one other language - although an Italian vessel the many nationalities of the staff is usually talking to each other generally in English. For every language there is one hostess you can visit daily at scheduled times or during information events. The Favolosa is a six-year-old ship without any notable tear and wear, undergoing works permanently I noticed, but didn’t mean any hinder to me. Thousands of people course a lot of dirt, but when there was anything visible at all it was cleaned up in no time, the house keeping was really very alert, some cleaning was going on all the time. I found one small technical problem in my cabin (from my own job I know these things just happen), called the reception and left my cabin. It was solved within half an hour. I noticed it myself when returning to my cabin, but also had a notice in my letterbox and was contacted by phone with another time excuses for the inconvenience. My cruise was at the very end of the winter season and a large part of the staff was going home one day after I left the Favolosa. But except the one exception mentioned before everybody was extremely friendly, helpful and service orientated, greeting with a smile and nobody seemed to be overworked after months of just working. Overall: I really enjoyed and I’d do it again! Read Less
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