Staff is from the Philippines and they could not care less about the customers. They are paid very little money so obviously job is not made properly. We had a baby with us and one time we were asked to leave the dining room since there was no place for us and the baby. Food was great on a few occasions but twice we had to go sleep hungry since the food was inedible. I asked the refund for the ...
After doing over 11 crusise it is the worst service got to cabin astray on balcony fully of buts no tissue in cabin took 3 days to clean and supply of tissue very bad seevoce asked for extra bacon and told no that’s the serve coffee machine closes most of the time only at bar poor food quality oven the pasta wasn’t to scratch
Will never cruse with costa again one more stop can’t waite to gat ...
First problem that costa only sent the e tickets 3 days before the cruise after ringing the tour oppertater daily to this.
The restaurants have the same menu each day for breakfast lunch and evening with an ever so slight tweak. There was a hot dog burger area, being a vegetarian i requested a veggie burger and was told that I could have one in the designated restaurant that evening with a ...
This cruise seemed good value but it’s basically the easyjet the seas, seems cheap but will charge for everything!
We sailed from Barcelona for a week around Italy etc...
I have sailed previously with other liners but this was definitely the worst.
Here is why;
Check in was disorganised with no visual information of where to go next. This lead to a confused check in which didn’t help ...
Having cruised with Costa previously, this was a very disappointing experience to the point we have now chosen not to book this line ever again. Ship needs refurbishment, cabin was very small and service was non existent. At the start of the cruise we were asked to select when we would like the cabin to be cleaned! The suggestion was it woul only happen once a day. Rembrandt, you have to pay the ...
Having paid so little it should have been a clue not to expect the best of service or standards, but if it were possible to rate zero I would.
Most of the staff had an attitude that passengers were an inconvenience and the only time they were prompt was when it was time to close services, sometimes a tiny bit early, e.g. on a day at sea waited 15 minutes for a waitress to finally come and take ...
First of all be aware:
when they want you to buy the cruise the small words hidings behind the lines.
did you know any person need to pay 10 euros plus to the privce? 70 euros more!
i didn't see it because it is written in small latters so you won't know untiil the demand it on board.
nobody will tell you, just because you signd already and now you will need to pay.
After i already ...
Checked in at the port which was quick and easy ... then went downhill from there!
Nobody to meet you onboard or to advise you where to go. Got to the cabin and found out it was too late for emergency drill. Went to reception to activate key card to be told off for not attending the drill.
Dining - no tap water available with evening meal unless you purchased it. No coffee or tea ...
The ship is of course not new. We booked on April/2017 (two adults and a child) a balcony cabin. The check in was very smooth since we embark from Malta and very few people embark from there. The total price was very cheap and we sailed 3 years ago with Costa Mediterranea and we liked it.
But Costa Cruises have changed everything since then. There is no free coffee 24hrs only in the morning and ...
The organisation on this ship was terrible from the start, people pushing and shoving even fighting to get anywhere, food in the restaurant was not good, meat was mostly fat and grisly, potatoes mostly water I think they were made up with powder and water, not nice at all, No water served with the evening dinner unless you paid 2.50 a glass, no tea or coffee served after the meal.
You could ...