1. Home
  2. Cruise Lines
  3. Costa Cruises
  4. Costa Cruises Cruise Reviews
Sail Date: May 2019
Staff is from the Philippines and they could not care less about the customers. They are paid very little money so obviously job is not made properly. We had a baby with us and one time we were asked to leave the dining room since there ... Read More
Staff is from the Philippines and they could not care less about the customers. They are paid very little money so obviously job is not made properly. We had a baby with us and one time we were asked to leave the dining room since there was no place for us and the baby. Food was great on a few occasions but twice we had to go sleep hungry since the food was inedible. I asked the refund for the service charge but they said it was impossible. The bar is a nightmare! You go for a drink and it may take up to half an hour for a stupid drink which most of the time would be undrinkable. The barman stays playing around behind the bar waiting for time to go by. Hot water for the baby was a fight with them. They said hot water only in the morning. For god's sake I JUST WANTED WATER. We paid the piu gusto.... but you can't have a bottle of water! If you want the bottle its an extra 2.50eur. We paid over 200 each to have unlimited drinks. I can't call it a holiday. Staying home would have been a better option. First and last time with Costa. WELL DONE!! Read Less
7 Helpful Votes
Sail Date: April 2019
bad food, long queueterrible service, bad singer, snobish crews, we had been treated like cattle or a customer service staff said to me " she don't like me" without doing service, at port boarding took 5 hours for off ... Read More
bad food, long queueterrible service, bad singer, snobish crews, we had been treated like cattle or a customer service staff said to me " she don't like me" without doing service, at port boarding took 5 hours for off board procedure delay. New guests from Tokyo waited 2hours at port standing without chair, toilet. Slow start of evacuation drill. Guests were waited one hour or more in long queues. 2nd sitting restaurant started 9:30 PM. Many customers waited in long My room was smaller than other room 4.5 square meter with ship shape. One bed was normal single bed, however, the other bed was extra bed smaller and hard cushion. Food was bad. Good food was very few. My wife experienced swelling in her face. We spent very terrible holidays. This ship is new. most of crews were unexperienced. Officers were lazy. I do not recommend this ship. This ship worst ever. Read Less
5 Helpful Votes
Sail Date: March 2019
We cruised with Costa for the first time in 2018, on the Diadema. It was excellent, so we booked again on the Fortuna. All in all, it was a good cruise, but I felt not as good an experience as the Diadema. The ship is smaller for a ... Read More
We cruised with Costa for the first time in 2018, on the Diadema. It was excellent, so we booked again on the Fortuna. All in all, it was a good cruise, but I felt not as good an experience as the Diadema. The ship is smaller for a start, and I missed the numerous bars and extra expanse of the Diadema. The staff were in the large part nice and friendly with a few exceptions. Those who run the buffet cannot get it cleared quick enough at 'closing time'. Apart from he fact that breakfast has to be taken by 9.30am, and the food will be whipped away at exactly 9.30am, lunch and dinner are a similar experience. Food in the buffet was decent enough, but repetitive. However the biggest issue was that everything was luke warm to downright cold. Even seconds after replenishing, cuts of meat, potatoes etc all luke warm. Costa also still persist with this ridiculous policy of having a manned drinks area. Stingily opening cans of coke etc and pouring them into glasses. God forbid you should want a WHOLE can of coke! This is glaringly different to my last cruise on the MSC Seaside in the Caribbean, where drinks of all kinds are dispensed, water freely available, and even Wine is help yourself at dinner time. Food in the restaurants is excellent, every night was superb. I just felt overall, the Diadema was a better experience. We enjoyed the Fortuna, it tries, is very clean and pleasant, but we would probably not book it again. Read Less
13 Helpful Votes
Sail Date: March 2019
This was our 50th wedding anniversary and wanted to see Dubrovnik, the excursion was 49eu pp and was advertised for 4 hrs duration was only 3 hrs and at night only saw the main street in the old town. Excursions were expensive one was ... Read More
This was our 50th wedding anniversary and wanted to see Dubrovnik, the excursion was 49eu pp and was advertised for 4 hrs duration was only 3 hrs and at night only saw the main street in the old town. Excursions were expensive one was 145eupp for 10hrs, and was just walking everywhere. Did have a nice lunch though. On arrival we were welcomed into a huge shed with 4/5000people all arriving at the same time, what a joke, it took 3hrs to load all the passengers. Why did we all arrive at the same time? ever heard of allocating times for arrivals. Also there was no water during this waiting period. The service from wait staff initially was appalling, the Indian and the Chinese were not well cordinated, didnt seem to know their duties, felt sorry for them. The restaurants decore were what you would expect from a brand new ship, very elegant, also the food was good, but always cold! this pattern ran thru all food outlets in the ship. Some of the behavior of a lot of the passengers left a lot to be desired, at the buffet piled their plates with food like it was the last supper. There was a masked gala advertised on their original website which never happened, just a few staff wearing masks. We expected a formal dinner dance like other cruise ships have. The nightly entertainment was not as expected and in some cases was amateur. Read Less
3 Helpful Votes
Sail Date: March 2019
Upon boarding there was no one available to greet our group, no greeter to welcome us (that was probably our first clue to disaster). I got to my room, it’s clean but had a very musty smell so I needed to open the balcony to air it out ... Read More
Upon boarding there was no one available to greet our group, no greeter to welcome us (that was probably our first clue to disaster). I got to my room, it’s clean but had a very musty smell so I needed to open the balcony to air it out as it had a strong stench. Beds hard as hell and unable to control the temperature in the room. There were no English channels on the television only AL-jerze new, no CSI, Barnaby Jones, Murder she wrote or Matlock. There were no activites for people who spoke English. I have never been in a room which did not have a clock, therefore I constantly had to call the front desk for the time or go to the hall by the steps, just so not to be late for my excursions. Speaking of the Excursions I selected easy tours but there was a lot more walking which did not allow me to take in the views. I take cruises to determine which places I liked the most and would revisit by land but I was not able to make a decision being on the Costa Mediterranean cruise. Announcements were all in Italian which made me make several calls to the operator, as I did not know if the message pertained to me as something I should know. Customer Service Personnel was outrageously, rude and rather disrespectful. Here are two examples: I was standing in line at the customer service desk waiting for help, the lady overlooked me and addressed a man behind me like I was not there, so yes, I spoke up and in Italian she asked the guy to wait. She never said sorry. Another, example again I went to customer service for so clarification about my bill, the young guy was not clear and very impatience, so I said to him I am not following what you’re saying as your explanation does not make sense. I said I didn’t feel like I was getting good customer service. He said he's giving excellent customer service and he don't understand. I said it is your job to ensure I understand he said oh well and went on to the next person. So, I waited for morning. Food: The food on the buffet was cold, under cooked, no flavoring or seasoning. The food in the Dining room was not much better. The waiters were very slow at serving dinner then wanted you to hurry up because you are now interfering with the next service. REALLY. You’re slow so I got to hurry. REALLY. Then there was no food available after 9 pm, this is the first cruise that food was not available during the evening and early morning hours unless it was purchased (hamburgers and pizza) which should have been available as part of the price of the cruise. I would understand aa separate price if it was a specialty restaurant but not for something that should be available. SO, since I’m diabetic I had to ensure I brought some snacks on board, so my when my sugars drop, I had something available to bring my sugars up (this is a real issue for people with Diabetes). Drink Package: my understanding was it unlimited bottle water, can soda and selected alcoholic beverage including mix drinks but the bar personnel said they could not give me a bottle of water but could pour the contents in a glass (therefore, I was getting 8 ounces instead of a whole bottle or 6 ounces instead of a can. So, I had to drink it then order another. I was told if I wanted a can or bottle, that I would have to pay for them. WHY? Read Less
1 Helpful Vote
Sail Date: February 2019
A last minute purchase, at the urging of my wife I took the plunge (so to speak) and bought our 14 day Buenos Aires to Rio De Janeiro cruise. By the time I got to the actual purchase pickings were slim and I had to agree to have my cabin ... Read More
A last minute purchase, at the urging of my wife I took the plunge (so to speak) and bought our 14 day Buenos Aires to Rio De Janeiro cruise. By the time I got to the actual purchase pickings were slim and I had to agree to have my cabin selected by the Costa staff. I bought the tickets, and only a few days later got to sit down and read reviews of the Fascinosa. I actually told my wife "I'm prepared to eat the lost $2k, I made a mistake, sorry". But what with anticipation and Rio's carnival looming, she persuaded me to go anyway. One's memory tends to gloss over things later that were a big deal at the time, like the strong smell of excrement in the passageway outside our cabin at all times, The faulty toilet flush mechanism that failed 4 times during a 14 day cruise. Or the gritty feeling underfoot that forced me to demand our steward vacuum the carpet. I don't want this to become an encyclopedia but there is no way to pass on the experience without going into detail. The theatre hosted some splendid live productions, with truly gifted performers and a delightful repertoire. Marred by a self promoting "cruise director" who instructed the audience to give top marks for him. Taken tongue in cheek, this might be excusable but the relentless barrage of juvenile, racially toned "humor" had the audience too embarassed not to applaud. The restaurants were passable, portions were appropriate and well presente, service good. Shore excursions with Costa should be avoided in my opinion. Overpriced and "one size fits all" we were happy that we only signed up for one (Uruguay). Being new to cruising, perhaps I appear harsh but I am reporting what I saw. Alas time prevents me from continuing while things are fresh in my mind, but happily this cruise will eventually be forgotten. Read Less
Sail Date: February 2019
We just came back from a 37 day cruise (Western Caribbean and Transatlantic) with the Costa Deliziosa, starting on february 21. It was our 25th cruise and the 6th or 7th time with Costa and absolutely the very last one with Costa!! ... Read More
We just came back from a 37 day cruise (Western Caribbean and Transatlantic) with the Costa Deliziosa, starting on february 21. It was our 25th cruise and the 6th or 7th time with Costa and absolutely the very last one with Costa!! Positive points 1) The service in the bars. The waiters take your order electronically and we had our drinks always within 5 minutes. 2) The system of hosts for every important language. In general the hosts are performant but it is not clear which questions you have to ask on the hospitality desk and which questions you can ask to the hosts. 3) The excursions in Tenerife (jeep safari with Tamaran) and Cozumel (Submarine) were very good. On the whole most of the excursion we did were satisfactory. Only the excursion in Costa Maya Chacchoben was below expectation - with 55 persons (also some people of a Norwegian cruise ship????) and only one guide….. 4) The shows. The quality of the shows is mostly OK. Negative is that we had 2 and sometimes 3 times more or less the same show. 5) Internet package at reasonable prices for 250 MB, 500 MB, 1 GB or 3 GB. This system is honest, because even if it takes a long time to open the URL, you only pay for what your get. The Internet Connection itself was very slow or mostly not possible during day time (to much users)… Negative points 1) We paid extra for a premium balcony and we got a balcony with an obstructed view???? Cabin 7208 is just under the wing of the bridge. We only saw some iron bars under the wing and the feet of the captain while maneuvering. People of our group who booked an inside cabin got a upgrade to a classic balcony with a magnificient view??? How is it possible that cabin 7208 with that obstructed view is said to be a premium cabin???? And why do we get that cabin; we are Pearl level??? The 1st day we asked for a change at the hospitality desk but this was not possible because the ship was full. 2) The food. There are 3 choices of antipasta and 3 choices of Primi Plati. The presentation is nice but it is most of the time chicken or pasta. For the main dish, there is a choice between meat (or what it ought to be), fish, chicken and vegetarian. You can always have another main dish with fish, chicken or vegetarian, but there is no other meat dish. If you do not like it or if you do not want the sauce (nearly always tomato sauce or cooked in tomato sauce), the only alternative is to pay a supplement of 17 € for a steak or veal escalope. The meat we got was sometimes UNEATABLE since it was only fat (even my dog wouldn’t eat such meat of 3rd quality). 3) The service in the dining room was bad. We got never our dishes together. One day, I did not order a Primi Plati but only the expensive steak as main dish, I got this steak together with the primi plati of the others. Another time I did not get my primi plati with the others but exactly 8 minutes later!!. I asked for the dining room manager and she could only say there were so much people and they couldn’t manage. 4) The restaurant was sometimes a disco bar with incredible loud music. We had a speaker just above our table 258. At least 5 people run away from the tables in the back of the 3rd floor each time the disco started, because it was very dangerous for your ears. I estimate the volume at more or less 120 db (legally only 85 db is tolerated in the restaurants of most countries) 5) The hospitality desk. Most of the time, you had to cue more than 30 minutes and they couldn’t give you an answer on your questions most of the time 6) Excursion desk. Also always a cue of 30 minutes or more. The first day after the departure in Fort Lauderdale, there was only 1 employee at the excursion desk??? Although we had pre-ordered some excursions - our tickets were not delivered in our cabin and we had to queue to be informed that they would only be delivered the next day morning so the day of the excursion itself!! 7) Excursion desk. When my wife wanted to book an excursion in Napoli, they said it was full and the only possibility was to come to the meeting point the day of the excursion. No waiting list?? In the evening my wife tried to book it on one of their machines and it worked ????? 8) Shuttle bus services in some of the ports were very expensive – many times taxi was cheaper or same as tickets for 2 persons. Costa does not give any information on the ports of call (such as interesting sites, local transportation, weather forecast, currency) - only description of the excursions they offer. 9) Service in the cabin. Only one service a day. If you do some sports in the morning and you want to take a shower you do not have a dry towel if you already used it in the evening of the day before. 10) Animation is Italian style – shouting like fools. The questions for the trivia’s are given in 5 languages but their English or French is so bad, that you couldn’t understand. 11) There are very few nice activities. They wanted to organize a bridge tournament but they do not have the knowhow, neither the administrative tools???. There is no bridge room. You have to play in the Mirabilis, while the Italian animation team is shouting like fools. 12) There is only 1 big bar (the Mirabilis). Impossible to find a place there between 8 pm and 8.30 pm when the people of the first seating have finished there meal and the people of the 2nd seating are there after their show. 13) In Savona a group of 400 Russians came on the ship….. And they were so privileged. Announcements in Russian… The last day, they took every possible thing out of the buffet in their backpacks. 14) We had the Piu Giusto package for drinks. Cocktails, whisky and most drinks up to 8 € are included but not the fresh orange juice???. Irish coffee is also not included. You can make it yourself….. as whisky and coffee are included. 15) Smoking. It is a paradise for smokers. You can smoke on the balcony’s, on most places on the promenade, on the higher decks and on the starboard side outside on the swimming pool. In the evening there are 12 tables for smokers (starboard side), 9 tables for non smokers (in the middle) and 9 tables for dining under the stars (which is sometines dining under the smoke) on the port side 16) In the beginning of the cruise, we went to the pizza restaurant (8,5 Euro p/p). On the menu there was a Pizza Salami picante, but they said they didn’t have it anymore. We asked then for a normal Pizza salami, but they refused to make it, although there was always salami in the buffet. Supplement pineapple on the pizza not possible, although it was always in the buffet. Flexibility?????? 17) We had dinner in the pizza restaurant, which is part of the buffet, the last evening. All doors were open. Temperature was nog higher than 17 C°????? 18) Fitness room. No towels, no water refreshment, very unhygienic since no spray to sanitize the equipment after use. 19) In total we had sometimes more then 2200 people on this ship. Holland America Line has mostly only 1800 people on this type of ships (Panamax type)….. 20) Our cabin steward had to do 25 cabins on his own (one service a day). Holland America Line has 2 stewards for 20 cabins (two services a day). How can this poor man do this???? 21) Transfer to airport in Venice. We pre-booked a transfer but 1 day before arrival we received a note that our transfer was scheduled at 14.30 hrs which was much to late to catch our flight at 16.15 hrs. After discussion at the Excursion desk (it was our fault? since we had to let them know before that our flight was at 16.15 hrs) they changed the transfer to 12.45 hrs. Surprise, surprise, there was no bus at 12.45 hrs at the meeting point… The bus company said we were on their list for pick up at 13 hrs and also mentioned we had the wrong tag on our suitcases (should have been white C and we had white D). They also said that they had no scheduled bus/shuttle at 12.45 hrs. 22) When you registered your credit card for your payments (to do yourself on the automated machines), costa charges your expenses every 2 or 3 days on your credit card. Their confidence in their customers is apparently not big!!! 23) Communication is as always a catastrophe on costa ships and also this time. Let me give a few examples a) Indication Exit ship was forward deck A, which we follow. When we came there, we were told that is was midship on deck 2. When we came there, they said it was midship deck A etc. b) In the diary di bordo, we saw that it was 2 days after another the same show. When we asked if this was correct, they told us that it was wrong the day before. So we mist that show… c) By the disembarkment presentations in Venice, the English host said we could stay until 11 am in our cabins; the other hosts said we had to leave the cabins at 8 am. The 4 presentations of the hosts were different; why not using the same presentation. d) We didn’t get any maps or hand out in any port of call. In Venice it was absolutely not clear, where we had to take our shuttle. Why not give a plan?? Read Less
Sail Date: February 2019
Costa -Deliziosa Our 11-day cruise (February 21, 2019) generally was made most enjoyable by the crew. Very helpful, pleasant & happy to serve you. Everybody spoke English as well as two or three other languages as well, so there was ... Read More
Costa -Deliziosa Our 11-day cruise (February 21, 2019) generally was made most enjoyable by the crew. Very helpful, pleasant & happy to serve you. Everybody spoke English as well as two or three other languages as well, so there was always someone to help you as needed. This was a very International passenger list as the 11 days thru the Western Caribbean was the intro trip to the repositioning of the ship to Italy after we disembarked in Fort Lauderdale. Of the 2,800 passengers, 800 disembarked in Ft. Lauderdale with the other 2000 + passengers remaining on board continuing on to Italy via the Eastern Caribbean Islands. My constructive criticism first comes on the Costa website that is a disaster, probably built years ago for the Costa management but not the passenger. Costa is now owned under the Carnival Line ownership umbrella but you would never know it. Costa does not even acknowledge you as a previous passenger of Carnival, no points, rewards everything is about Costa. Again the website at first glance looks great, but all it wants you to do is book everything before you get on board. For example, there are three drink packages available yet you have nothing to compare their prices. They do not list or show the wine list, the liquor or beer list. Onboard almost every drink (cocktail & wine) by the glass averages $7.50 plus 15% service charge. Wines by the bottle start at $20.00+ and on this leg of the trip luckily, everything on the ship was priced in USA Dollars. Prices change to Euros as soon as they leave for Italy. There are no lists for Spa services nor beauty services yet they want you to book everything on line. My spouse wanted a haircut and nowhere could you find a price for any beauty services. I would highly recommend purchasing an all-inclusive liquor package along with your cruise ticket from your agent or travel advisor. Yes, it brings up your costs but you can negotiate this with them or some travel agents will work with you and even add onboard ship credits. Packages & Tours Do not buy online, wait until you get on board to see what you are buying and paying without leaving money on the table. Same with restaurant reservations, buying onboard restaurant packages is so much cheaper aboard ship as opposed to the website. Anything you book on the website you cannot change nor cancel. Buy tours on board, same prices but you have the flexibility to change or cancel your tours. Another huge faux pas by Costa. We boarded the ship in Ft. Lauderdale @ 2 pm and before dinner @ 6 pm every bar on board was out of Draft Beer. They only serve Heineken Draft. The bartenders were taking canned Miller beer and filling the draft beer glasses apologizing with every customer. Within two days they were out of Crown Royal, then Canadian Club and then any Canadian whiskey. This running out of product continued with liquors, Pernod, Richard, 451, & Sambucca. We had bought the $350 drink package each as both occupants fo the same cabin must do so. Crew management said they were waiting for a supply of beer, wine, liquor aboard a ship from Italy but it never showed up in Ft. Lauderdale. The second day we arrived in Miami and for sure the Costa Deliziosa should have had the Miami beer & wine Distributors replenish & load on board supplies they were out of and ones that were in short supply. Granted there were other bottled beers available, albeit every bar (over 10) did not have the luxury of this selection but definitely someone screwed up. Entertainment was excellent with a magician, juggler, and singers as it is so hard to address people of so many languages so no comedians nor comedy clubs. Finally, the Costa “APP” on your smartphone is just mediocre. It does not list nor monitor your expenses even after you have left the ship. Most of the listed links do not work with the exception of “Chat” that was good, where you can communicate with other passengers. Definite upgrading of this service and app is needed. Carefully look and monitor everything you do on the website as this Costa ship is behind in technology that you will be paying for if you are not awake nor aware. Internet on board is painfully slow almost like “dial up”. If someone else is paying for your cabin & passage you will have a great trip & experience, plus you will enjoy your cruise immensely with no worries with anything I have listed above. Read Less
Sail Date: February 2019
Booked this cruise because we were already in Florida and we thought it would be great to get away. This sailing was convenient for us. Well where do I begin, the staff was not very knowledgeable about disembarking when we got to the ... Read More
Booked this cruise because we were already in Florida and we thought it would be great to get away. This sailing was convenient for us. Well where do I begin, the staff was not very knowledgeable about disembarking when we got to the islands, some said level one , some level two that day ended up being level three. My husband and I purchased the beverage package, I was disappointed to find out that bottled water was not included, we got all we wanted by the glass, I needed it for my room so I can take my medications. When I asked for a bottled water it cost me $4.50. Next another issue with the dinner seating I was not happy with the people they sat us with so we asked for a table for 2 they told us to come to the dining area and we had to wait to be seated until 8:55 to see which tables were empty we did that and we were given a table. The following evening we went to that table and another couple was there we asked the maitre 'd and he said we had to wait again, meanwhile we are getting frustrated because there were lots of empty tables. So we were finally assigned a table. The server we had was awesome and so was the cabin Stewart. My husband plays in the casino a bit heavily so he asked the pit boss if we can get comped a dinner at club Costa restaurant on the 10th deck, after talking to the manager they gave us the dinner. Well I want to say the menus is almost the same as the restaurant. We ordered dinner, my husband got the fillet and a lobster and I got just the lobster . The waiter came back to the table and informed us that we had to pay and I paid for my lobster so I had it charged to my room. Dinner proceeded well until we got to the main course. The fillet my husband ordered was not a fillet, you couldn't even cut into it very tough cut of meat and both lobsters were black inside. We informed our server , and we took a video and pictures. The maitre 'd came and asked what happened. He contacted the manager and they had a meeting in the kitchen. The manager came to our table and said I'm sorry about this the chef didn't notice it was like that, the claws were cracked and I noticed it right away how could he have not noticed. We got up to leave and she said I'll be in contact with you. Someone called the following morning and asked my husband what happened? My husband said exactly how he felt and she said I'll make a note of it. The amount they charged me was never deducted from my onboarding account. I have been trying to contact customer service to talk to someone and I haven't been able to get through. I did sent an email and I'm waiting for someone to get back too me. I traveled with Costa 14 years ago there was a bunch of us celebrating and everything was great. I'm very disappointed with this cruise and this line. I also want to add that the buffet food was always the sa.e and very salty. The cabin smelled like urine all the time. I couldn't wait to get off this ship. We have gone on many cruises and we enjoyed them all this was a nightmare. I have to say the casino staff was great and very friendly. Read Less
3 Helpful Votes
Sail Date: February 2019
We were offered a package with airfare and cruise. Seemed like a good deal. We had previously discussed visiting some of the cities on the itinerary, First glimpse of Costa infrastructure technology was when we tried to log in to the ... Read More
We were offered a package with airfare and cruise. Seemed like a good deal. We had previously discussed visiting some of the cities on the itinerary, First glimpse of Costa infrastructure technology was when we tried to log in to the MyCosta website It asks for your first name, surname and your "BOOKING REFERENCE" Login always fails unless you omit the first name.. We asked for where it boards. "Barcelona" Which dock ( there are 3 or 4) crickets.. Got on board, and went to check on our pre-reserved packages for beverages, excursions, etc. Most could not be found by the staff. I went outside, where I could get internet on my phone. Logged in to the MyCosta website, and saw that all my bookings were still there. Never did completely sort this out, so every time we ordered a drink the staff would have to double check for our drinks packages as they did not show in our ship cards. First night we went to dinner. We had booked for the "Main dinner from 21 O'Clock" They had us down at "Early Dinner form 17 O'Clock We had booked the Fiorentino restaurant on Deck 3 They had us in the Adularia restaurant We did not care much which restaurant, but did not want to eat at 7. They changed this for us. Second day was to be at sea, and I had booked for my wife to have a Swedish massage - 50 minutes, in the spa. Cost of 99 Euros Of course they "lost" the booking. I checked on My Costa the next day in port, and it was still there. This did not help me that day, so I had the spa rebook it. My wife was booked at 4 p.m., so she went and had the massage. They gave her the "Elemis Asian hot stone massage - 50 minutes" and charged us 154 Euros. They told my wife at the end of the massage that her skin looked quite dry, and sold her a package of 3 different skin lotions to help that. She signed the slip, and did not look closely. When she got back to our cabin she mentioned, so I asked for the slip. They had charged us 595 Euros for the lotions! We went back to the spa and wanted to return these ( unused and unopened, same day, within an hour) They tried to refused. I asked for a manager, and was told that she was not available. I complained to the cruise service desk and asked to speak with a manager. They spoke with me and an appointment with the spa manager was booked for 7 p.m. the next day. We met, she acted all surprised, and accepted our request for a refund. She accepted that, but that the refund had to be done in 2 days later, at Savona, at 10 am. The next day ( and a day before the credit was supposed to happen) they processed the charges against my card for $1,015 CAD The next day ( as arranged) and time I went back to the spa, and ( of course) the manager was not available, and the staff could not do anything. Went back to the cruise ship service, asked for a manager again, and was asked to wait for 20 minutes. Apparently some decision was made in the background, as, when I returned 20 minutes later they offered us the credit, which we accepted, and was processed on the last day of our cruise.. On that day I told them that unless I could log in to my card website and see the credit there I was not going to leave the ship. Drink packages: We booked 2 drink packages: "WATER, COFFEE & BEER PACKAGE" for 69 Euros, to include: " package of 7 water bottles (1lt), 7 draft beers (40cl) and 14 coffees (normal or decaf)." This actually meant: 7 water bottles, 7 Heinecken drafts, and 14 espressos. If one ordered a coffee with milk, they made us cafe latte, and charged our card for 3 Euros. We finally learned that if we ordered an "Americano with milk" we could get this, actually made identical to a cafe latte, and put it against our prepaid coffees. They would not credit us for the 5 previous coffees we had, at a cost of 15 Euros. Cabins: We selected an inside cabin, midships. It was clean, comfortable, and very quiet. Only complaints: TV remote did not work ( they replaced) Only 1 AC power outlet in the whole suite. Bar fridge did not refrigerate. In general, the staff service was quite good. The sit down meals were Italian food and very good with excellent service The buffet meals were chaotic. Running out of many items very fast. They acted like they were preparing to feed 500 people and 1500 had shown up. They charge an automatic 15% gratuity on all purchases, food and beverages. This is not included with the prepaid drink packages, and is charged extra. They charge an extra 10 Euros per day, per person, service charge. Basically the practice is to "nickle and dime" one to death on everything. Most of the ports were as expected. One, Savona, in northern italy is a former industrial town with a population of 61,000. As Wikipaedia describes it: "Savona used to be one of the chief seats of the Italian iron industry, having iron-works and foundries, shipbuilding, railway workshops, engineering shops, and a brass foundry." There is little to see or do there, and apparently it is chosen as it is fairly close to both Genoa ( 56km) away and Monaco ( 132 km away. Pardon my saying and apologies to the citizens of Savona, but it is a bit of a :"shithole" In either case an excursion is a trip by bus for about half the days travelling by roads. I think that Genoa would have been a much better destination, See: https://www.cruisecritic.com/ports/newport.cfm?ID=181 I just looked on Google Maps and saw 2 Costa ships tied there as of the day they took the satellite pictures. In summary: Nice ship, good food, cheap and disorganized cruise company. Will not be back on their ships. Read Less
Already Booked?

Get to know who you’ll be sailing with

Find a Cruise

Email me when prices drop