1. Home
  2. Cruise Lines
  3. Costa Cruises
  4. Costa Cruises Cruise Reviews
3 Helpful Votes
Sail Date: August 2018
This is my third cruise with Costa and I loved it. Now I am a Perla level Costa Club member. We choose this cruise because of the itinerary: Venice, Bari, Argostoli, Santorini, Mykonos and Katakolon/Olympia. We had mini suite 4303 ... Read More
This is my third cruise with Costa and I loved it. Now I am a Perla level Costa Club member. We choose this cruise because of the itinerary: Venice, Bari, Argostoli, Santorini, Mykonos and Katakolon/Olympia. We had mini suite 4303 with a corner balcony with a 270 degrees view (windy by the way). The embarkation in Venice was quick and efficient and the departure from Venice is just stunning. Our mini suite was spacious with a very nice bathroom and a shower with glass door and panel, not a curtain. Cabin steward Aileen was very nice. Now let me talk about the food, it was just splendid. Other cruise lines charge you to eat Italian in a speciality restaurant. In Costa, you have all the Italian food you want included in your cruise price and we also had the"brindiamo" drink package included. So we drank many Proseccos, beers and wine by the glass in addition to juices and coffees (Illy Italian brand which is wonderful). The lunch buffet was amazing with a lot of stuff to choose from. Dinners are a wonderful trip around all the regions of Italy (Campania, Liguria, Sicilia, Lazio, etc.). They were truly gourmet dinners. Read Less
13 Helpful Votes
Sail Date: May 2018
This was our first cruise. We needed a cruise that fit in with pre-allocated holidays at work and also to discover somewhere new. The Western Mediterranean ports have mostly been visited on other, non cruising holidays, so we wanted the ... Read More
This was our first cruise. We needed a cruise that fit in with pre-allocated holidays at work and also to discover somewhere new. The Western Mediterranean ports have mostly been visited on other, non cruising holidays, so we wanted the Eastern Mediterranean and chose a cruise from Venice on Costa Luminosa. Some of the points highlighted in this review may seem trivial to seasoned cruisers but we had 101 questions before our cruise so hopefully this review may help others who are/were in the same situation as ourselves. To anyone like ourselves I would say "don't worry. A lot of things become self explanatory once on board" There are lots of variables when booking a cruise and I did some hefty research on sites like Cruise Critic. Some of the items we booked were merely a "fluke" like getting a drinks package included. We booked around 7 months in advance on the Costa website and chose a Premium Balcony cabin. This allowed us to choose the cabin we wanted and we opted for cabin 7260 which was mid-ship on the left hand side and had cabins above and below us to minimize the noise from bars, disco's, engines, theatre and the sundeck. As mentioned this also included the Brindiamo drinks package - more later. Also, by choosing this type of cabin we could specify preferences about meal times and we chose the first sitting (18:45) and specified a table for two in the upstairs dining room. My wife is on a Gluten Free diet so, a few days after booking, I telephoned Costa in Genoa and told them about the special request. We were advised that they could only guarantee gluten free food if we ate in the main dining room. They advised us not to eat in the buffet for this reason. We paid our deposit and I made a note to myself and paid the balance about 8 weeks in advance. Whilst the initial booking could be done online we could only pay the balance by telephone. Approximately 3 weeks before travel we received an email from Costa with boarding forms and luggage labels which we had to print out ourselves. We traveled from the UK to Venice by train and stayed the night before the cruise in a hotel in Mestre which is a few miles from Venice on the mainland. Our documentation from Costa said that boarding began at 14:00 so we headed from Mestre to Venice late morning and had a bite to eat. From Santa Lucia railway station in Venice it's a steady 25 minute walk to the cruise terminal. There's also a people mover which costs 1.50 Euro's and would reduce this transit time to about 12 minutes. Once at the port (at about 14:05) we handed our suitcases over and were given embarkation number 15. We proceeded to a waiting room and discovered that they were processing group number 12. We sat and waited for a short time before they called number 15. There were long queues but we seemed to move quickly. After checking in we had the obligatory pose for the camer-man and headed to the ship. It took exactly 1 hour from arriving at the terminal to getting to our cabin. The cabin was excellent. Plenty of room. A decent sized en-suite. Balcony with two chairs and a small table. Mini-Bar and a comfy bed. There was a selection of fruit and biscuits for us and a sign saying that they were gluten free (as we had told them). It was my wife's birthday on the day of boarding and there was a birthday card from the captain waiting for her in the cabin. On the bed were our Costa Cards, and some other information. At this point we discovered that people were allowed on-board from 11:45. So we had been killing time all morning waiting when we could have been on the ship 2-3 hours earlier. We had read many articles suggest things to do during the first few hours onboard. To put it mildly, we were overwhelmed. I think initially someone had suggested the pool. We didn't get this far until day 3 ! Each day a "Diary de Bordo" is delivered to your cabin. This shows navigation, weather and entertainment information and also information about shore excursions (where to meet and at what time etc). However, something that we almost missed was the "Welcome meeting" which was done at 15:30 in the Grand Bar Ellectra for English speaking guests. We found this very useful and would strongly suggest that any novice cruisers like ourselves seek this out on the first afternoon. We were advised that "English Speaking Guests" totaled 440 on this cruise. English speaking guests are those who don't communicate in the main languages used (French / German and Italian but not Russian). So included in this number were Swedish, Norwegian and Brazilian nationalities as well as British, Amercan and Canadians etc. I believe there was also a Russian host on board but ship announcements were not made in Russian. Whilst I am not privy to exact numbers I would estimate that the cruise consisted of 40% Italian, 25% German, 25% French and 10% split between other nationalities. It was rare to hear any other guest speak English on board. Most of the ships activities are on decks 2, 3 and 9. It's a beautiful ship. Very clean and well maintained. It was interesting to watch the officers do their inspections and pick up on the tiniest area that wasn't clean enough and tell staff to clean it. The Costa Card :- in our cabin was a Costa Card. This was our "passport" to the ship for the next week. It opened the cabin door and was used to obtain services on board. It was shown (and scanned) when leaving on shore excursions and likewise when returning to the ship. As our cabin included certain drinks we had to show it whenever ordering a drink. Each bar has a drinks menu. Next to each drink is a colour code representing the various drinks packages. I believe a grey dot represented a drink included in our package. Should we have ordered a drink that was not included in the package we would have been given a receipt and this amount debited to our room. Drinks on board generally ranged from 3 to 6 Euros. We subsequently discovered that our drinks package would have cost us 27 Euro's per day - that's between 5 and 9 drinks per day to make it worthwhile. We probably had about 5. Drinks that are included in your package convey no surcharge. However, anything not included has a 15% surcharge levied. Free water is available (by the glass) in the buffet area and pool area at the rear of the ship. Bottled water costs 1.70 Euro's (plus service charge) for 0.5 litres. One thing worth noting is that we were told that for environmental reasons all drinks are by the glass. When ordering a Pepsi it was poured from a 330ml can into a glass holding 250ml. What happened to the last bit I have no idea but we never saw them "recycle" a drink by pouring a bit from one can and the rest from another. The main dining seemed to be quieter (and smaller) on deck 3 rather than deck 2. Our waiter said the later sitting was the busiest. We found the food the be excellent. Yes, there is an Italian theme but also plenty of choices that are not just pasta. Each evening my wife was given a special "Gluten Free" menu which generally contain choices not available on the standard menu. Our waiter was slightly dour on the first day and we recalled some bad reviews with trepidation. However, we joked with him, talked to him and, by the end of the cruise felt that he was one of our best friends. A truly warm, genuine person. The cabin steward was also a very kind, warm person. Always smiling and kept the cabin in immaculate condition. When we got to the cabin on the first afternoon we could choose the time that would suit us best for it to be cleaned. We opted for the afternoon/evening as we would normally be having dinner. We had a very slight problem with a light not working and the cabin steward immediately stopped everything he was doing to fix it (it transpires that a previous guest had unplugged it) The bar staff were also great. Often remembering who arrived for drinks in what order and dealing with 3 people at once. On our subsequent feedback questionnaire to Costa we rated the ships officers quite badly as they hardly spoke and were miserable. However, without exception, the "normal" staff were incredibly attentive and cheerful. If you engage with them you would be treat like royalty. I received a free drink at the bar one day because, he said, " I had made him smile". Also, I had a daily ritual with one of the chefs at breakfast. Early in the cruise she was singing "You are my sunshine" as it was a beautiful sunny day. As the week progressed I asked her about the song of the day. As she normally was cooking omelets we had songs like "How do you like you eggs in the morning" and "Smile" though we changed the words a little from "Smile though your heart is aching" to "Smile though your eggs are breaking". Even though my wife was on a Gluten free diet we did use the buffet area on more than one occasion. My wife has an intolerance to wheat but if we are sensible we can work out what foods are likely to contain this substance. By 8am the buffet was busy. As early risers we were there at 7-7.30 and it was almsot deserted. The buffet restaurant opened about 11.30 for lunch. Usually at this time (until about midday) it wasn't that busy. However by 12:30 people were hunting for tables. There are four main serving areas. However there may be small variation with what's available at each one. For example, one may have carrots whilst another one may have the carrots swapped for Broccoli. Unless you are really picky and desperate there is certainly no need to visit more than one serving station. We only visited the buffet once in the evening and this was at 8pm and found it to be quiet. There is some repetition of food and some dishes (potato wedges appeared every night) In the main dining room you have an allocated table for evening meal but you are shown to a seat at Breakfast and Lunch which could be anywhere and generally only on deck 2 (the upstairs restaurant is only open on an evening). We had breakfast in the main dining room once and was bitterly disappointed. There is a small buffet area and you can also order one of a themed breakfast - so they had an American breakast, an English breakfast a Norwegian brekfast etc. We found, on the English breakfast that the bacon was like charcoal and the egg very "snotty". However for lunch and evening meal the food was spectacular. The portions are not huge but the menu is based on having 4 or 5 courses. We really enjoyed our meals and found them to well presented and very tasty. Dress code was varied. Each night there was a theme. Red & Black night / White night / Mask night. I would estimate that only 10% of guests actually took heed of this. People were having meals in shorts and t-shirts - even on gala night. The theatre has two showings. (I believe) at 19:30 if you have a late meal and 21:30 if you have an early sitting for dinner. Each show lasts 35-40 minutes. The first night was a magician who was "ok". Other nights we thoroughly enjoyed each show. One reviewer said "slapstick". We would vehemently disagree. Each announcement was made in Italian, French, German and English. Some people have said this was tedious. However we are an English couple sailing from Italy to the Greek islands. How lucky were we that they even took the time to speak English ? In our opinion - very ! Every member of staff was fluent in all the aforementioned languages. Also, we found it nice to be part of the minority. If, as an English couple, we wanted to be surrounded by English speaking people and visit a destination where everyone spoke English then we could have gone to Skegness. It was an eye-opener in our last port as a cruise ship with predominantly English speaking guests was also in port. Suddenly everywhere in town were British people and it spoilt what I would describe as the "exclusivity". We found the majority of other passengers to be miserable and very bad mannered. The staff would pass you and say "hello, Good morning". You would have been lucky to get a scowl from other guests. At the bar I would say " a cappuccino please". Many, many times I heard other nationalities just say "expresso" or "pepsi". No manners ! Needless to say that their bad manners persisted on shore excursions and meal times. We booked all of our shore excursions through Costa as we were unsure what would happen with self booked tours. This was, to us the worst part of our cruise. Generally, with fewer English speaking guests we shared our coach with other nationalities. French one day, Italian the next etc - however all announcements were multi-lingual Bari - Sassi de Matera We were in port for 6 hours but this tour took 5.5 hours. We were rushed with hardly any time for toilet stops. An audio/visual presentation was made in a cave. The tour guide cut in half way through say "got to go". We were given 30 minutes of free time at the end and told to meet "back here at 17:30". At 17:25 the tour guide took us back the coach, as she was in such a hurry, leaving some guests behind and a couple of these must have been in their 80's. Of course we were then delayed whilst she went back to find them... Keffalonia - Caves/Lake/Beach The visit to the beach was to "look at it" from 1000ft up a maintain. The caves and lake were good but very long queues for the lake (1 hour queue) Santorini - Oia and Fira Excellent tour guide. Excursion spoilt by very long wait to use the cable car. Queuing for 1 hour to use it. Worried about making the last tender back to the boat Mykonos- walking tour of Mykonos Waste of money. Tour guide took us on a 1 hour walk around Mykonos. "here's a windmill", "this is a shop", "that's a church". We discovered more in our own time that with him. Katakolon - Olympia We got a coach from Katakolon to Olympia with entrance included but no tour guide. We were disappointed by the short time we had there and also the lack of signage in Olympia telling you what things were. At the end of the cruise we were disappointed to leave. Whilst we didn't participate in many of the activities available time went by quickly - even our last day- at sea. We are now looking forward to our next cruise - but would like to try another company for comparison. Considering all of the negative reviews on Cruise Critic about Costa we were very impressed and they exceeded our expectations. I use an old adage "behavior breeds behavior". Treat the staff with courtesy and respect and they will treat you like royalty. The poor shore excursions and bad mannered, rude fellow travellers has stopped me rating this as 5* Even though we would like to try another cruise line we would not hesitate to book with Costa again. Read Less
10 Helpful Votes
Sail Date: September 2017
This is the first time I have been motivated to write a review, but we were so disappointed with Costa this time. We have cruised with them for several years, and have always been very happy. Everything started fine. Embarkation in ... Read More
This is the first time I have been motivated to write a review, but we were so disappointed with Costa this time. We have cruised with them for several years, and have always been very happy. Everything started fine. Embarkation in Venice was more or less painless, the cabin was ready, and the food in the buffet dining room at lunch time absolutely fine. It was only when the cruise really got started we began to notice how things had gone down even from 6 months ago. In the main dining room for dinner, there were clearly staff shortages, only one waiting at table, previously had been two. Our waiter, as did many others, looked exhausted, but still managed to be delightful always with a smile and a cheerful attitude. The menu choices have been reduced for every course, and the 'everyday' menu, that is the one that doesn't change day to day, pretty restricted. No steak or meat dish available, mostly consisting of pasta. We expect pasta, there is always a pasta course, but for there to be no alternative for those who don't especially like pasta is not really satisfactory. The food was good, but having experienced what costa had to offer in previous years, didn't feel that it was as good. Worst of all, and we could hardly believe this, given that Costa is an italian cruise line, there was no pizza or ice cream available anywhere on the menu included in the cost of the cruise, not even in the buffet dining room. Reason - they sell it. Outrageous; we have complained very strongly on the feedback form they send out at the end of the cruise. Don't mind the paid for restaurants, don't use them, but accept that everyone has them these days. But pizza and ice cream??!! In the bars, again lack of staff very noticeable. We waited for about half an hour for a waiter, then gave up and went to the bar to collect our own drinks. Which is fine, except that all drinks carry a 15% service charge, so you kind of expect service. Some of the staff behind the bar were very offhand, appeared to be quite demoralised, and some didn't even give any eye contact, let alone engage in conversation. They weren't rude exactly, just did what they had to do, took the card and served the drink and that is all. Once we managed to get a waiter, the ones we had anything to do with were lovely, chatty and friendly, but appeared very rushed. Breakfast in the main dining room was pretty chaotic, they have a weird system of cold buffet, but with some hot items, as well as the served menu items. Getting those hot items from the buffet, to co-ordinate with a hot item from the menu so as to make up a breakfast dish was challenging to say the least. Main dining room should be a served menu, if you want buffet dining then you would go in the buffet restaurant. The reason we didn't go up there was that it was extremely difficult to get a seat at busy times, and again was pretty chaotic. At least in the main dining room you do get a seat, even though service could be slow, and on one occasion we had to get the Maitre'd involved as the table we were led to was not set, and no amount of asking got us any cutlery or crockery. The ship was almost full, there were clearly not nearly enough staff. Everything else was pretty much what we have expected from Costa. Entertainment is difficult we recognise that, with there being so many different languages to contend with. The cruise dancers and singers are good, and the acrobat dancers who put on an individual show were excellent. Otherwise the only alternative was 'the Voice of the Seas', talent show, and the crew show. The crew show was the most enjoyable of them all and the theatre was packed. Sadly packed with some very rude people who don't get that pushing past people and knocking their drinks over isn't acceptable, especially when the show has started. But this is the passengers, not Costa. They no longer serve drinks in the theatre, which is a good thing, but you can take them in. Apart from a cruise in an area where Costa don't go, this is the only line we have used in the past few years. Sadly, we will be trying someone else next time. Read Less
9 Helpful Votes
Sail Date: November 2016
I was looking for a solo cruise and Costa were the only company offering an affordable balcony cabin for single travellers. I have been on Disney Magic, RCL Allure and Carnival Vista in recent years and whilst Costa Diadema doesnt ... Read More
I was looking for a solo cruise and Costa were the only company offering an affordable balcony cabin for single travellers. I have been on Disney Magic, RCL Allure and Carnival Vista in recent years and whilst Costa Diadema doesnt have all the bells and whistles the other cruise lines have, I found it to be an enjoyable cruise overall and would recommend it to single travellers. The staterooms are a standard size and you can smoke on your balcony. It was clean and the level of service was uniform even though the cabin attendant changed halfway through the cruise. I was on the 6th floor and didnt have any noise issues. At every port you have new passengers boarding - I personally didnt mind it but the continual daily reminders for fire drills for new guests comes straight into your room and forget about having an afternoon nap if its not a sea day. Entertainment was a bit like a mediterranean butlins - with a small entertainment crew, but at least they seemed to give it their best. The evening shows were mediocre but one of the most enjoyable ones was the crew show. Plenty of bars to check out and I think i tried every one - cant say I was bored! Food - buffet was okay and the pasta dishes were very good - the rest of the buffet was ok and no real complaints. I had my time dining and never struggled to get a seat straight away (but if was off peak season). There didnt appear to be enough waiters and trying to get a second drink during dinner could involve quite a wait. One thing that i didnt like was the way the brought out your next dish immediately after you had just finished the previous one - it felt that they were rushing through service and that spoilt it a bit. I had the spa package for the week and it was never crowded. The spa facilities are good but dont book any treatments until you are aboard - the daily offers are a lot cheaper than the pre-cruise prices. Shore excursions were cheaper than other cruise lines but they are not anywhere near as good. Still value for money but dont expect anything amazing when it comes to the excursions. Staff were nice and many remembered guest names - made it more personal and I couldnt fault them. In summary, it lacks amenities for families especially if you have been on other cruise lines but for a couple or solo traveller it is excellent value for money. Read Less
9 Helpful Votes
Sail Date: November 2016
My wife and I had heard and read very mixed reviews on Costa but this cruise which included flights and a two night stay in Venice at a very affordable price booked through Cruise Nation looked too good to turn down. Even had the ship been ... Read More
My wife and I had heard and read very mixed reviews on Costa but this cruise which included flights and a two night stay in Venice at a very affordable price booked through Cruise Nation looked too good to turn down. Even had the ship been like a budget hotel on sea the itinerary was great so we had a chance to visit Croatia and Montenegro for the first time. Well, our expectations were significantly exceeded. Some specifics - we paid for an inside cabin, we got upgraded to a balcony. Our account was credited with two free cocktails on the first night, a nice touch. The bed was excellent. The entertainment surprisingly good. With one or two exceptions the Costa staff we engaged with were friendly, professional and service oriented. The food - especially in the buffet restaurant - was very good. There were a few niggles - the main restaurant food was often a little colder than it should have been, but Costa had decided to give the waiters small tablet computers to record orders on our cruise and there were the obvious teething troubles. Costa has a different approach to the mainly US based cruise companies we have sailed with in the past and the passengers were mainly Italian and French with some obvious language issues - it's amazing how many foreign language words you can remember when you have to (!) - but overall our experience was very good. Read Less
6 Helpful Votes
Sail Date: November 2016
So this was the first time we've sailed on Costa so we went in with fairly low expectations (Due to other reviews, the sinking of Concordia and crash of Classica) and we only paid £210 for the week. But they exceeded expectations and ... Read More
So this was the first time we've sailed on Costa so we went in with fairly low expectations (Due to other reviews, the sinking of Concordia and crash of Classica) and we only paid £210 for the week. But they exceeded expectations and were better than some other cruise lines we've been on. We've sailed Princess, HAL, RCI, NCL, CMV, Carnival and MSC. This Costa ship and experience was substantially better than our last cruise which was the Carnival Miracle to Hawaii (Same type of ship, Vista Style.) Pro's : - Embarkation was the quickest EVER. Most people were boarding the next day in Trieste, so very few in Venice. But it took about 5minutes from dropping bags off to walking on the ship, very impressed - Itinerary, which was what we came for (Trieste, Dubrovnik, Kotor, Split, Corfu, Katakolon) No full days at sea, a couple of half days. They had to switch Dubrovik and Split due to bad weather but it was well communicated and we gained hours in Dubrovnik for losing a few in Split. - Ship is very well maintained, so much better than Carival Miracle which is actually newer ! It's clean, tidy and bright - Breakfast buffet is different to most American ships as it's more limited but more European. - Lunch buffet although not huge, it's just right with a good selection and never any queues. Much better than Carnival lunch - Dinner was great ! If you like Italian food then you'll love their 5-6 course evening meals. Really nice. Only down side is that they seem to have a lack of staff so the wait can be long some times. I imagine this is how they can keep the costs down - Cabin - We booked a guaranteed inside and got a free upgrade to Balcony. Great cabin, loads of space and a good size balcony and bathroom. Just a bit dated now though. - Lounges - Lot's of places to get a drink, relax and unwind. - Our room steward was really good !! I realise that you have to pay gratuities as they are not optional like other lines, but the staff were definitely worth it. - Gym, pools, hottubs, sauna and steam rooms are great and all free. - Everytime we left port they would play Con te partiro by Andrea Bocelli over all the ship outdoor speakers which was a nice touch. - We were early to pretty much all ports and left bang on time too. Well organised and planned Cons' - Limited entertainment and in about 5 languages, so makes everything seem a bit detracted and less personal. - Drinks are ridiculously expensive. Go for a drinks package if you drink 3 or 4 a day - Food could be hotter in the buffet - Most announcements were in Italian which was sometimes awkward. But all staff spoke English, many of them as their first language. - Not much to do in the evenings or when the ship is at sea. Not as many bells and whistles as some of the newer bigger ships, but more traditional cruising. Overall a much better experience than Carnival and CMV, but not quite the same as most of the bigger American lines i.e. NCL, RCL and Princess. But for the price it was totally worth it and I would recommend sailing Costa for a unique Italian experience. Read Less
18 Helpful Votes
Sail Date: October 2016
We really did not expect this. The Italians were noisy, water was only available when the buffet lounge was open. We had to buy water otherwise. Nothing on the ship is for free. Even when we wanted to play table tennis we had to pay for ... Read More
We really did not expect this. The Italians were noisy, water was only available when the buffet lounge was open. We had to buy water otherwise. Nothing on the ship is for free. Even when we wanted to play table tennis we had to pay for it. The gym is quite small, so if we wanted to gym and it was full we had to wait for machines.Our trip to Istanbul was cancelled so was the Mykonos port cancelled. The cling on showers, the small cabins. Although Athens was nice we spend three days there, while in other ports we docked 8 o'clock in the morning and sailed again at 14h00. We had to upgrade and pay for an excursion, because there was not enough English speaking people. Do not doe excursions! It is a lot cheaper by bus or by taxi.The shows were not in English so as South Africans we could not attend it. We sailed with Royal Caribbean in the past and Costa does not compare at all! Our cabin attendant was excellent! This was the only nice thing I can say about our trip. This was money well wasted Read Less
6 Helpful Votes
Sail Date: October 2016
We decided to join South African friends who were sold this cruise through an agent. We were aware of the different languages but as there were 4 of us were not too concerned. We had hoped there would be no children but there were a few ... Read More
We decided to join South African friends who were sold this cruise through an agent. We were aware of the different languages but as there were 4 of us were not too concerned. We had hoped there would be no children but there were a few under 5's who were impossible (bar 2!) screaming and running up and down corridors in the bar areas and public areas. Entertainment only in Italian, excursions - not long as suggested except Venice and Athens, the rest were half days and very rushed. Booked three and spent more time in the coaches then sightseeing. We went to Agostoli and were coached to a town an hour away which was shut up already for the season except two small shops and had to spend an hour there when we could have spent it in Agostoli itself which had numerous shops open - just one example. Cheaper to get the hop on off bus for 16 euros for two days in Athens then spend it on an excursion in Athens with Costa!!!!! Service staff i.e. restaurant and cabin were excellent, hospitality desk mainly Italian speaking were very abrupt ------ Sorry Costa will not cruise with you again, so disappointed. If not for our friends would have been devastated. No tea making facilities in cabins, no access to tea and coffee unless breakfast and 5 o clock tea time ------ nothing after lunch or dinner!!!! No table water offered unless purchased and so extras added. Know by quite a few of fellow passengers as Costa Plenty!!! Read Less
5 Helpful Votes
Sail Date: October 2016
Our family had a fantastic time apart from a couple of points. Venice departure point is amazing. Embarkation was quick. The ship is lovely and always being kept clean by the hard working staff. Cabin is quite big. The food got a bit ... Read More
Our family had a fantastic time apart from a couple of points. Venice departure point is amazing. Embarkation was quick. The ship is lovely and always being kept clean by the hard working staff. Cabin is quite big. The food got a bit repetitive and queuing system at buffet not very good. The service in the restaurant was very slow, should have an early dining time for families with children. Entertainment shows were excellent but again the times were quite awkward. Kids Club was excellent especially Francois. There was one member of staff who was quite rude and ignored my son and tried to teach a 5 year old German!! Entertainment during the day could be a bit better. Parties at night and food demonstratations were excellent. The guest relations manager and some of the staff on reception were very rude. Overall we really enjoyed the cruise and are planning another one. It is excellent value for money. Read Less
2 Helpful Votes
Sail Date: October 2016
Me and three Girlfriends went on the cruise from Canada. So right there you know we had fun. Lol The ship was new so it felt clean and fresh. We enjoyed everything about the ship and the stops along the Mediterranean ... Read More
Me and three Girlfriends went on the cruise from Canada. So right there you know we had fun. Lol The ship was new so it felt clean and fresh. We enjoyed everything about the ship and the stops along the Mediterranean Barcelona was an excellent stop. We found that we had a good amount of time on land to get a taste of what Europe could offer for heritage sites. Suppers were the best and the staff was excellent The buffet was always tasty with really great desserts. The entertainment was outstanding.....the magic act was hilarious We danced every night to an amazing Rock band in the country rock pub in the fifth floor If anyone could help me out ....I'm trying to find out the name of the band Valerie was the lead singer and bass guitar player I would book again if I knew they were playing on the ship. Email me at lindaadventure@hotmail.com if you have information on the band A great ship for a great price Thanks Read Less
4 Helpful Votes
Sail Date: September 2016
Exceptionally rude customer service, you raise a complaint and they do nothing, just deny it and refuse it happened. Never any apologies. Service so bad, it becomes irritating and the food is tasteless and very little of it, Have to pay ... Read More
Exceptionally rude customer service, you raise a complaint and they do nothing, just deny it and refuse it happened. Never any apologies. Service so bad, it becomes irritating and the food is tasteless and very little of it, Have to pay for water even for medication and tea/coffee only free at breakfast time and between 4 and 5.30 in the afternoon. Buffet also stops during the day and you cannot get food after 9pm. The staff just do not know what they are doing, I think it is a BIG MANAGEMENT PROBLEM. Also could not use the balcony for a couple of days as they were painting it Read Less
4 Helpful Votes
Sail Date: September 2016
We chose this cruise because of the ports some of which we had not been to. We sailed from Venice to Trieste, Split, Dubrovnik, Katakalon, Corfu and Kator. We had previously been on 30 cruises, 4 of which were Costa which were prior to ... Read More
We chose this cruise because of the ports some of which we had not been to. We sailed from Venice to Trieste, Split, Dubrovnik, Katakalon, Corfu and Kator. We had previously been on 30 cruises, 4 of which were Costa which were prior to Carnival buying them. The food was OK, not great as it used to be. The entertainment was only great when they did the production shows which was only twice, but the late show Abba was terrific. That should have been done as a main show! The ship itself was nice with pools and public areas, and we did enjoy the itinerary, except that the weather prevented us from the stop in Katakalon. The main problem was the services. They set us up on Internet by the minute and started charging for the time they were setting up logging in and out on mine and leaving my husband's on till we found out it was logged in for an hour. We changed right away to the 25 euros for 250 mg, but it took them till the night before we were back in Venice to remove the original incorrect charges. The reception desk and room service didn't pick up the phone, having me run around looking for someone to bring an extra pillow. After 1 1/2 hours I went down to reception and yelled finally getting them to send one. The cabin stewart later told us he removes the pillow from the 3rd berth. He also neglected to bring ice after repeated reminders. At the buffet breakfast and lunches the only ones coming to the tables were to sell drinks, not to clean off the tables. They had to be asked to. A Costa Cruise is not for Americans. There are only a few English speaking people who go on a Costa cruise, mostly Italians, but there were a number of French speaking passengers. Although there were only a few English speaking passengers on our last Costa cruise on the Costa Romantica, they treated us nicely. Mostly due to the service issues, we will never go on another Costa cruise again! By the way, it doesn't matter how many Costa Cruises you have been on, if you haven't cruised with them in the last 2 years it's considered your first cruise with them. Read Less
9 Helpful Votes
Sail Date: September 2016
We have just returned from a wonderful 7 days on the Costa Meditteranea sailing from Venice to Katakolon and return. We also sailed during the week of a storm so had an extra day in Corfu but have nothing but praise for the staff. We ... Read More
We have just returned from a wonderful 7 days on the Costa Meditteranea sailing from Venice to Katakolon and return. We also sailed during the week of a storm so had an extra day in Corfu but have nothing but praise for the staff. We are an English speaking retired couple who travel quite a lot. At no time did we feel that as English speakers life was more difficult for us on the Costa Meditterannea. It is an vibrant, friendly, Italian boat - we felt that added to the charm. We met smiling, happy staff who were trying their best. We also asiled during the week when there was a dramatic storm which prevented us form reaching Katakolon. Winds reached in excess of 80km/hr. Despite this, the boat was extremely stable and we hardly felt any movement. If you are reading this and worried about some of the negative reviews, don't be. We found the staff to be excellent : nothing was too much trouble. We asked for ice in our cabins once and from then each morning and evening the ice bucket was filled. Similarly, we asked for butter for our bread at mealtimes and from that day, butter was always on the table. The service standard was outstanding. My husband has a disability and staff were incredibly considerate and kind (not always the case!). The vessel is large and at times noisy, but there were lots of quiet places to be found. The decor is 'bold' and different .... let's say unforgettable! It was spotlessly clean throughout though and everything was extremely well organised. We opted for the early sitting for dinner and asked for (and got) a table for two. The food was above average and at times excellent. It was regional Italian and each day's menu allowed you to choose from a wide range of dishes. At the end of each meal, I chose the regional cheeses which were delicious. Breakfast is either cooked (in the main dining room) or buffet style upstairs. Cooked breakfasts were regional (English, American, Norwegian etc) and cooked to order. The lunchtime cafeteria style buffet always offered fresh grilled fish, salads, pasta etc as well as the usual suspects: hot dogs and hamburgers. This area is large and often noisy but we learnt to eat later and avoid the rush - perfect ! We never felt that the options were poor, they were completely appropriate for a mid price range ship. Everything was cooked well - nothing was inedible. We opted for a drinks package - cocktails (and everything else!) all day. It was by the glass, but glasses were always quickly refilled. It was good value Evening entertainment was okay. Some shows were a bit 'end of year performing arts'... but others were professional and extremely enjoyable. We had interconnecting superior cabins on the 7th deck. They were large and with uninterrupted views. I would be careful about some balcony cabins on the 5th floor as they had larger balconies but were overlooked by the upper decks. Furnishings were a bit brash but completely functional and very clean. We researched the ports thoroughly before we left. Trieste: We found the Tourist Information in the main square ( a few minutes walk from the boat) and hired an audio guide for a few Euros. The walk lasts about 3 hours. There were lots of places for an Italian lunch in the sunshine. We saw several Italian weddings taking place and were invited to stay in the cathedral to watch one. Split. We were within easy walking distance of the town and had brought maps with us. It was hot and crowded but we loved it Dubrovnik ; This was our only paid tour. We took the cable car high above the town and a walking tour around Dubrovnik. It was wonderful. Very hot and crowded though and not much time there (half a day)The port is a short drive form the town and the boat organises a transfer for about 11 Euros. Corfu; We had booked a Hop on Hop Off Tour with City Tours before we left GB. It was cheap (about £8) each and stopped right outside the port (10 mins walk). It gave us a tour of the island and dropped us in the old town centre. There were many places for a fabulous seafood lunch, more shopping then an easy walk back to the boat. Kotor. The ship glides along a fjord for a couple of hours before you reach Kotor and the transfer is by tender. It was a charming town, seemingly untouched by the numbers of tourists. We chose to stay on deck for a couple of hours whilst the boat made its way out of the fjord. Gorgeous scenery Venice Gliding past Venice in the evening and, on our return, in the early morning was completely magical. Every inch of the boat was lined with passengers taking photos and absorbing the atmosphere.. Read Less
8 Helpful Votes
Sail Date: July 2016
We wanted an Adriatic cruise with great destinations and ports. This cruise delivered spectacular views and 7 ports of call. The positives included the amazing food and service at the restaurants. The shows were excellent as well with the ... Read More
We wanted an Adriatic cruise with great destinations and ports. This cruise delivered spectacular views and 7 ports of call. The positives included the amazing food and service at the restaurants. The shows were excellent as well with the singers and dancers being professional and enthusiastic. Best stops included Split, Corfu and Venice. Sailing out of Kotor was a great experience to watch the boat maneuver through the fjords. Announcements were in many languages which you expect for a European cruise and it became quite easy to manage after a while. The staff are courteous and professional and helpful in every circumstance. The boat is very beautiful and brightly decorated. The ship has started to charge for late night food and for things like pizza so that was a turn off. The pools were small and constantly overrun with children as were the so called hot tubs. Even the adult only pool was crawling with kids as young as 3. These are things that the ship and company could fix and earn a much higher rating from me. Overall a very good experience Read Less
4 Helpful Votes
Sail Date: July 2016
I had my first experience with Costa Deliziosa in July 2016. And I definitely will be the last time I travel with them!! Service very poor compared to other cruise companies as MSC or Norwegian. I was very disappointed in general. The ... Read More
I had my first experience with Costa Deliziosa in July 2016. And I definitely will be the last time I travel with them!! Service very poor compared to other cruise companies as MSC or Norwegian. I was very disappointed in general. The staff from the bar and the buffet didn't even know what was included in my package. Costa is very orientated to families and children, so I you think you can get relaxed on board you'll be wrong. There isn't an area for adults only, unless you pay a fortune to get to the VIP area. They are very stingy in general. On my arrival I wanted to take a shower and I didn't have a bath gel. To board and disembark in Venice was a real mess! My conclusion: too expensive for what it is!! And please don't book with them if you are in honeymoon, is the less romantic journey I could ever imagine! Good luck if you have already booked with them! Read Less
21 Helpful Votes
Sail Date: July 2016
Travelling independently we flew from Stansted to Trieste airport, which is around an hour from the city. A bus from the airport to the city costs around 6 Euros and leaves half hourly, it delivers you to the bus station which is adjacent ... Read More
Travelling independently we flew from Stansted to Trieste airport, which is around an hour from the city. A bus from the airport to the city costs around 6 Euros and leaves half hourly, it delivers you to the bus station which is adjacent to both the rail station, taxi stance and local bus terminii. Rather than pay top whack for a city or riverside accomodation for a 3 night stay we opted for a very cheap option costing £104 for 3 nights at the hotel /restaurant Sonia just oustside Trieste, whilst not the most salubrious area it was only a 20 minutes bus ride from town. Bus tickets giving an hours travel when validated in the machine on the bus cost 1 Euro 35, they can be bought in a host of shops in town. Trieste I found to be much more elegant than the city of Genoa, I prefer it. Boarding on the Saturday morning was a revelation, despite having a boarding time of 2pm we pitched up at the terminal shortly after leaving our hotel at 11 am. Bags were taken from us and we were asked to come back at 12 so we spent an hour at a cafe over the raod from the terminal.On returning we found that despite Trieste being a major departure port there was none of the massive queues experienced previously with MSC at Genoa or Venice, quite the opposite infact, we were onboard and in the buffet before 1pm with our cabin available complete with luggage shortly after. The whole boarding procedure was so much quicker and eaier with Costa than with MSC. The Costa Mediterranea is a fair sized ship, perhaps not quite as massive as the new MSC ships, but certainly bigger than MSC's older ships, it seemed similar in size to Cunard's Queen Victoria and Royal Caribbean's Brilliance of the Seas both of which were berthed alongside in Venice, it also measured up against TUI's Mein Schiff 2 which we seemed to follow around the Adriatic. The ship looks more traditional compared to some, however the inside art decor was a little OTT for me, whilst it hit you on first viewing it certainly didn't detract from the enjoyment of the cruise. Whilst the Mediterranea certainly didn't have the elegance and bling of the large MSC ships I must say that I thought its lounges looked and felt better. Despite its peculiar internal decoration the Mediterranea won over MSC because you felt that you had so much more space in the lounge areas, even when busy of an evening with events you never felt crowded out and could see what was happening on the dance floor in front of you. Costa also won over MSC at mealtimes, in the main. Only on one day of the cruise was the buffet very busy at lunch and even then a table outside was found after a short while. The buffet itself was quite pleasant with different sized tables and booths inside and a host of tables outside. Lunch offerrings were similar to MSC but I thought that MSC offered more choice in the buffet options, the food however was always good. The breakfast buffet was never the trial that MSC's breakfast is but that is probably down to the splitting of the 2 offerings between buffet and restaurant. If you are happy with a continental breakfast, cerails, fruit, ham and cheese, bread and cakes it is the buffet for you. If a cooked breakfast is required it is served in the downstairs restaurant. We tried this once and found it busier than the buffet, it's offerings were not as good as MSC's either. Where MSC do have the upper hand is the availability of food in the buffet at most hours, this is not the case with the Mediterranea, neither does it have tea and coffee available 24/7 in the buffet. We resorted to having a pot of tea delivered by room service of an evening, at no extra cost, the ability to make a mug of tea and take it to the cabin was something that we missed. You'll also find that the Mediterranea has no ice cream concession onboard, neither did it have ice cream on any menu! There is nothing in the way of speciality restaurants on the Mediterranea, saving a burger bar and pizzeria, if you're looking for speciality dining this ship is not for you. The main restaurant was a revelation, old fashioned it may look with its balcony looking down on diners below but having asked for a table for 2 we were surprised to find we got a table for 2. Costa are trying hard with their restaurant service, it might not quite be there but it's not far off, it is generally good with only some very minor niggles if we were to be particularly picky. Personally I prefer the 4 course Costa menu over the 7 course MSC menu and I enjoyed 4 courses every evening. The choice was not as large or as varied as MSC's, however the quality was good. My partner had one or two issues with the choice available but I found I was catered for. The Costa menu raised some questions as it is very open and honest in identifying food that had been prepared on shore, is this something that other lines do and are equally open and honest about? The noticeable difference between MSC and Costa is the dress of diners, whereas on MSC diners will dress for gala dinners I found I was the only diner in a dinner jacket, it won't be going with me next time, smart casual suffices for Costa whereas I would dress more formally for MSC. There was only one gala dinner, with a rather restricted choice of menu compared to MSC, there was a White night, an Italian (Red, Green & White) night, a 50's / 60's night and a mask night, there was no baked alaska night, what there was though was some fun with staff performing and leading a conga. My gripe with Costa would be the lack of formality, not only in a dress sense, seeing people pitch up in flip flops, shorts and tee shirts, but also the fact that people arrived an hour late in some cases! You'll also find the obligatory photographers appearing during your meal, although not as often as during dinners on MSC which was a relief. The cabin, balcony on deck 7, I found to be a good size and was always well serviced. There was ample room for a sofa bed affair in the cabin. The balcony had ample room for two chairs and a small table. Smoking is allowed on Costa balcony's using the ashtrays provided on the bulkhead. I found the shower, although having a curtain rather than being a cubicle gave me more room than on MSC and I never once touched the shower curtain it was that spacious, the showe was good too. Smoking on the Mediterranea was limited to balcony's and specified locations on the decks, whilst these locations near doors allowed a bit of a smell of smoke to come inside you didn't have to walk through a foggy and smelly smoke filled casino as we've done previously on MSC. The big disappointment was the entertainment in the theatre, it wasn't to my taste and dispite not enjoying MSC's offerings much there entertainment appeared to be better than Costa's. Having sat through all of MSC's shows we only stayed for the entire duration of one show on this cruise. It just wasn't my cup of tea and didn't float my boat which was a bit disappointing as the theatre was good. The big winner was the cruise and its destinations. Trieste we explored ourselves pre-cruise, taking in the tramway and a boat trip up the coast. Split : We had a morning and afternoon in Split which we found to be very busy, the square outside the church and Diocletians' palace being full to capacity. We explored the old city ourselves on foot having toured the basements of the palace. One thing to note, the coloued glass we bought from one of the myriad ofcraft stalls in the palace basements was not Croatian but was marked as being an import from Indonesia, all is not always what it seems, but the craft stalls are worth a look. Dubrovnik : We had a morning in Dubrovnik which gave us enough time to do the cable car at leisure having walked the walls on a previous visit with MSC. Like Split we found Dubrovnik to be very busy, unsurprising as there were Costa, P&O (Oceana) and TUI's Mein schiff 2 in port. Katakalon : We had an afternoon / evening in Katakolon which we had also visited before, we found that whilst the village hadn't changed the shops had, they were more upmarket than before and prices had risen noticeably since our last visit a couple of years previously. Corfu : We had a morning and afternoon in Corfu and were a little disappointed with it. We chose the most well known hop on hop off sightseeing bus only to find that apart from the port stop there were only 3 others, sights would be described then sailed past without the chance to get off, stupid! We wandered around the old town shops but found them very expensive compared to elsewhere,I know the Greeks have problems but 5 Euros for two scoops of ice cream is taking the biscuit. What was noticeable was the huge piles of rotting and smelly rubbish left out on the streets due to a strike, it wasn't pleasant to walk past at all, one half expected to see rats amongst it.We did visit Kanoni as a stop on the hop on hop off tour and found it worth finding the stairs down to a cafe at the waterside, it's only when you're there that you realise the airport runway is adjacent! Kotor : We only had a morning to explore Kotor so done so ourselves on foot wandering round the streets of the old town. Again Mein Schiff 2 was also in port so it wasn't quiet, but it was a revelation and sailing out of the fjord kept us enthralled for a good couple of hours, spectacular. Venice : We had a full day in Venice, 9am to 9pm and again explored ourselves on foot for a fair part of the day opting to take the waterbus to St Mark's and back rather than use the people mover and walk in as we had done previously. On our last day in Trieste our flight wasn't until gone 5pm so we opted to take an excurion to put in a few hours, we're glad we did, our trip to see the Postojna cave was much enjoyed. Having taken the excursion we disembarked earlier than we would have otherwise so can't comment on the disembarking procedure as compared to MSC's long winded process of sitting waiting your turn. We returned by bus from the coach station to the airport as we had arrived. On arriving back in Stansted we found the border had a queue and a lack of working gates which caused a delay, there was an even longer delay awaiting baggage, around 45 minutes, not good. So, the opinion is this was our best cruise and most enjoyed. Costa compared favourably and in some cases better than MSC. I'd do this cruise again to take advantage of the destinations and the tours offered by Costa. Would I sail with Costa again – yes, would I sail on the Mediterranea again - yes. To be clear my comparison is with MSC's; Splendida, Fantasia, Divinia and Musica. Read Less
19 Helpful Votes
Sail Date: June 2016
it suited the destinations to Santorini BARI, mykonos , dubrovnick curfu..i really enjoyed the entertainment, the dancing troupe from HUNGARY were fantastic, the pool dancing and entertainment was great. daily buffet was only 7/10 as it ... Read More
it suited the destinations to Santorini BARI, mykonos , dubrovnick curfu..i really enjoyed the entertainment, the dancing troupe from HUNGARY were fantastic, the pool dancing and entertainment was great. daily buffet was only 7/10 as it was difficult to find to sit. i preferred the food on the Norwegian epic as there was more choice.the cabin was great . but you have to pay for the shuttle where free on my last cruise. this cuise is mostly ITALIAN people who are lovely but i cant speak italian and i will say it is not for those who travel solo. i was lucky to find an English couple to chat to but is is not geared up for singles i love the music on board and the dancing. boarding the ship at the beginning of the trip was chaotic and slow. it would have been nice to have water ,tea or coffee while you wait for nearly 1 hour for your number to be called. Read Less
17 Helpful Votes
Sail Date: May 2016
My review is written in 2 sections for reasons that will become apparent. I'm reviewing the service and food etc, then an incident that had a major impact on our trip. This is our 5th Costa cruise. Despite what is written by ... Read More
My review is written in 2 sections for reasons that will become apparent. I'm reviewing the service and food etc, then an incident that had a major impact on our trip. This is our 5th Costa cruise. Despite what is written by others we have always had a great holiday. Yes, there are issues, things aren't quite what is expected, the management are surly and short (not height!), but that happens with many holidays, not just cruises. And perhaps many things are down to language differences. Booked this a month after the last one, in November last year. Got an excellent price and the Euro was cheap. We book it with a travel agent in Italy and got on board credit as well. Was looking to get an outside cabin, I am aware that on Mediterranea the outside are behind the life boats, but they are like a balcony. Sliding door and all. But....they are categorised as Classic and for breakfast and room service, we need Premium! The price of a premium Balcony was too good to miss. We flew Ryanair to Treviso the night before, after school finished! Got there around 22:30. Stayed opposite the airport. It always amazes me that here in UK we have such tight security around airports but in some European destinations, the terminal is doors off the main highway! We walked across the road to the (cheap) hotel. (Reviewed as are many things from the cruise, on Trip Advisor). Up next morning, breakfast on the street looking in the terminal and waited for our transfer. With smallish kids and luggage for 12 days, (we were staying on after the cruise), I couldn't face bus and train. Transfer arrived on time and we were in Venice at 10:30 at the terminal. Boarding was from 14:30 so we left the bags and went into Venice for a walk around. Many must have done this as were given a boarding number, 4, to present on our return. Took the boat ferry bus to Venice, that's not cheap! Enjoyed our walk around, bought a few bits, were amazed at the amount of water traffic. Headed back from a different ferry bus stop as we walked so far! And had our first Ice Cream!!! Back at the terminal for 15:00 and we were on the ship in about 15 minutes. It was busy but with the number 4, we were waved through. First stop lunch. Then the cabin, it that was made up for 4. Standard Costa cabin, room enough for us but mental note that as the children get bigger, we might need 2 cabins...... We were one person short this year as the eldest decided at 18 not to come with us.......or we would have had 2. The Mediterranea is decorated out in an amazing fashion. Its surreal!! I think its the best Costa ship so far. Has to be seen to be believed. Odd figures dotted around everywhere, very Gothic. Very over the top...typical Costa and thats why we go! Now here is one controversial bit. We usually go all inclusive drinks. But this time my wife said lets not...lets get the packages for soft drinks and water. buy anything else. Have to confess, we aren't big drinkers and we would drink more because it was included! But we didn't need a bottle of wine a day....etc. I was sceptical. I didn't want to worry about drinks but she won the argument so we purchased 40 soft drinks around 110 Euro i think and 15 bottles of water 35 Euro i think. If we needed more water we could fill up at the dispensers, Ice in the room from room service. We had asked for early dining, but found our cards said late. So we went to the dining room and the man in charge looked at the girls and adjusted it with no problem. Last time we had to join a throng and wait for hours...... Food at dinner was as always, great. Lots of choice. Except for the children. The childrens menu is a little restricted, but saying that, the 7 yr old always found something in combination with the main menu. The 10 yr old ate from the main menu each night, always enjoyed it. And this is where I started to see, my wife may be right not going all inclusive. Each night there was a wine special. Generally half price. So I bought a bottle every other night, drank half and the rest was waiting for me next day. Bottle of fizzy water and still plus soft drinks. Take the water away if any left. I was also surprised that the kids started to request water not soft drinks! But no ice cream for desert. Ridiculous, no ice cream for the children's menu. A cost saving too far. So our first day was perfect. Good and everyone was as always, very attentive. Woke up in Trieste. This place is so close to Venice I find it an odd choice for next day. I think we could have been there in a n hour or 2....but if you look at the route we take, we go out into the gulf and meander around for a while!!! Then into Trieste. Ship docked in town. Walked through town, more ice cream, stopped and watched a wedding party, made our way to the Tram up the hill. Nice trip, interesting rife, great views. Had lunch at the town and made our way back to the ship to walk along the waterfront, looking at jelly fish in the water. Nice stop. We always dress for dinner....its a tradition, off we went, had another good meal. Woke in Split where we had arranged a private tour with bike tour and sea kayaking. Had a great day, picnic lunch on the way, did many firsts! Normal routine in the evening, dinner, cocktails, some non alco others normal, show, walk around, outside, then bed about 11. Kotor next, again ship docks in town, I mean right in town! Not here long, so walked in old town, coffee, ice cream, shopped. Back on for lunch and off we go. Very scenic sail out, sat on deck as the girls were swimming and wife baking, this really is the life! It was on this night there was a very strange and unfortunate incident. Not the crew who were looking after us, but the officers and Captain. It made the rest of the cruise a bit difficult but I will list it after this and scoot over the rest of the cruise. Katakolon, visited Olympia, walked off the ship and booked a local coach, 10 Euro, kids free. Interesting place! Normal routine on the ship in the evening. Corfu was a nice day, we walked to town, took about 20 minutes. Had lunch and just walked around seeing sights! Dubrovnik we didn't get off, arrived early and away by lunch. Seemed a waste of a stop for the ship really. Nice to relax on board. As we were independant, we got off the ship in Venice at around 11:30, had breakfast and snacks, then off to a beach holiday for a few days. Couple of other comments. The shows were typical Costa. Easy on the eye, just good all round stuff. The singing was a bit off, but hey, I'm on holiday and it was good to have dinner and a show, we saw them all except 1, when we felt we couldn't listen to the off notes any more!!! We knew what to expect from previous and got what we expected! The room steward was nothing like the other cruises. We aren't early risers, rarely get cooked breakfast. (That's another bug bear, too early finish for cooked!). But he was knocking at 9 saying he needed us out to make up the room. I explained he couldn't as were still in it. So he looked at me as if I was mad! Off he would go....only to come back 10 minutes later....you have to go!!!! He got the message eventually, broke an ornament we purchased in Venice (he told us), no folded towels. I think he didn't like it! But I also don't think he is representative of cabin staff. Now, the incident. My children are very media aware. The study news at school and watch TV. They have watched disaster movies, have heard about the Concordia when everyone asks us what ship and we say Costa! The 7 yr old is a nervous cruiser...she thinks we might sink. The 10 yr old similar but lesser, age makes it better i think. They like to be in control! So the first few days she is listening and looking....but eventually it goes away. Life boat drill is always trauma, lots of noise, lots of people. I don't think its done very well, as I am tall I am separated and put to the back of a line and they are small so they go to the front. They both cant be next to my wife. It needs done, I'm happy for that. I also sit them down and give them a brief about not leaning over...where we go....what to expect. That sorts it! We left Kotor going to Katakolon. I showed them the map, its a straight line down the sea, nothing on our side of the ship, just water! Simple. We went to bed at 23:00 as always and they were asleep in minutes. I leave the balcony door open to hear the sea and feel the breeze, the weather was still and calm. I dropped off about midnight. At about 01:00 we were woken by the ships horn blasting. I knew that's not right, it jolted me awake and I guessed something was up for this in the middle of nowhere in the middle of the night. It is very loud. I decided to have a look outside, see what I could see. Imagine my horror to look out on the balcony to see a cliff. It seemed only a few hundred metres away. I looked down and could see we were making way forward, and at that moment the emergency sound went off in the cabin and throughout the ship. Go to lifeboat station. The ships horn continued to blast, the go to muster stations alert was sounding. Its piercing as it needs to be. By now the children were distressed. That's an understatement. I actually thought we should be far out to sea, we had come in and were about to go aground. I grabbed the life jackets, put them on the kids, looked outside the cabin and others were on there way. Just as I managed to get them sorted, the sounds stopped. Dead silence. Nothing. What should we do. To try and see where we were I put the TV map on, far from being at sea we were in a narrow channel between mainland Greece and Corfu. I turned the forward camera on thinking perhaps a ship was in front of us, nothing. People were now still in the corridor and faces were looking out the balcony railing on the ship. After 10 minutes, a voice, the off note singer, came on and said only in English it was a false alarm and good night. As you all know, Costa have many languages, English is usually 2nd or 3rd. So now, the very few English people knew something, but not the French, Germans, Italians. After another 10 minutes, other languages came on one at a time. And they kept saying it for an hour or so as I don't think people believed them. Im not suggesting we were off course, they can sail any where they want, just I wasn't expecting it having looked at a map of a route. It seems they usually go between the many islands. But like I say, I nearly had a heart attack to look out and see in someones lounge. We never heard another thing. No information about the cause, nobody wanted to talk about it. I asked officers when we saw them, which isn't often, they shrugged shoulders and walked away. It was like it was a dream, only it wasn't. This incident caused our children to want to sleep in life jackets that night. It took a long time to get them to sleep, and each night after, was trauma to get them to sleep. Daylight was fine, Breakfast, lunch, swimming. All normal. It would start at dinner. Any strange sound, which you will get on a ship, any vibration out of the ordinary, they would start getting nervous. The dining room is right at the back of the ship, I have to say, there was more vibration and resonance than other ships we have been on, that would not help. And as soon as it was bed, the 7 yr old was terrified. I don't want to say it ruined the cruise, but the effect was devastating on all of us around her. Its not her fault, that's how she felt, she would eventually fall asleep and we would wake to her crying. And that never stopped until we got off. And my wife and I were helpless to give her confidence, there aren't many places to go in the middle of the sea. The 10 yr old was affected but not so much, but when the small one started it set her off too! If we had been told what happened I think it would have helped. But the fact it was ignored was an error. Interestingly she said that on previous cruises, the Captain has been seen in many different places, being kids they think he is the boss! They have always said hello to him and the Captains have been good enough to have conversations. This time no Captain anywhere. I believe he did go to the Costa Club evening for a quick picture, we didn't make it. I think this is a mistake on Costa thinking. The Captain is a figurehead, they seem to be separating the hotel side as the main part of the trip, the ship is just a method of transport. No weather charts up as it always was, no route charts displayed as before. It seems they want to sell a hotel holiday. So that's our cruise. A tale of 2 cruises. Would we go again, that depends, I have written to Costa and lets see their response. We are Pearl club members so they can see we cruise a lot with them, it would be a shame for this to ruin that relationship. Plus where would we go next..... Time will fade the memory for our children, and I love cruising! Read Less
9 Helpful Votes
Sail Date: May 2016
The ship was excellent always clean and well maintained well done to the captain and his entire crew. The Latin dance lessons was brilliant and well presented best we've had. The entertainment was Plentyfull something for everyone ... Read More
The ship was excellent always clean and well maintained well done to the captain and his entire crew. The Latin dance lessons was brilliant and well presented best we've had. The entertainment was Plentyfull something for everyone on board. A high standard was set by the entertainers on the ship. The crew in general was excellent. The service on deck 9 in the buffet lounge was good the food was always of a high standard. Ariel our waiter on deck 3 was good in coping with the guests food was excellent. The lady singer on deck 3 in front of the hospitality desk was a pleasure to listen to the variety of songs was phenomenal. Leaving the ports was an experience and a brilliant atmosphere music and all. Joel (cabin 6257) you did a brilliant job with our cabin thank you, you made us feel special. Will definitely recommend the Costa Fascinosa to other Read Less
62 Helpful Votes
Sail Date: April 2016
Hi, We are an English couple, 60 years of age who have just completed our first Costa cruise. This was on Costa Mediterranea, 7 days down the Dalmatian coast in late April 2016. To put our comments in context I should add that we have ... Read More
Hi, We are an English couple, 60 years of age who have just completed our first Costa cruise. This was on Costa Mediterranea, 7 days down the Dalmatian coast in late April 2016. To put our comments in context I should add that we have previously cruised with Cunard, MSC, Princess and Celebrity. If you have experience of different cruise lines you will know that each has its own individual character and indeed its own strengths and weaknesses that make it quite difficult to rank them fairly. However one thing is clear, Costa would comfortably come bottom of the list unless of course you were focusing on value for money. In that ranking Costa can easily come to the table. Our Costa cruise cost £450 pounds each for 7 days. Included in the package was an upgrade from a basement cabin to one with a window (which opened) and a magnificent view of our own personal lifeboat, useful of course should the Captain choose to show off to his girlfriend. In addition we had Easy Jet flights and a two night stay in Mestre (for Venice ) thrown in as a freebie. This is cruising on the “very cheap” indeed. To be fair what should you expect for that money? So how do Costa do it? Well they do it by cutting corners. Some you hardly notice , many other savings are more glaring. For example while there is a show every night, there is no live band, only taped music. I found the dancers and performers to be excellent but the direction and production of all but two shows to be staggeringly amateurish. You could only watch dancers for so long do a routine, do a quick costume change and come out and repeat it, again and again and I do mean again! If you like euro pop, quite loud and continuous you will love Costa. If you like classical music you will search in vain. If you like quiet you have to search hard. Our cabin on the 4th floor bounced along nicely from 11pm to the early hours to the base riffs of euro pop elsewhere in the ship which we were clearly supposed to be enjoying. However this is a ship that appeals to the youngest clientele we have experienced. Two thing strike you immediately when you come on board the Costa Mediterania. The first is that this is a modern, quite brash ship in excellent condition in all respects. The second is that the air quality is poor and even main areas can be a little smelly. We have never noticed this on any other cruise line but it is unmistakable on Costa. We often played the “What does it smell like now game?". Fish was usually the winning perfume. It was fine in our cabin however. Food was unreliable. While there were two sittings in the formal dining room there was a drive for efficiency over quality resulting in everything being placed on your dish or plate prior to serving. To be fair some of the food served in this fashion was good (beef once excellent) but some was poor. I had some chicken that was impossible to cut. Nothing was said however and it was quietly replaced with another choice by attentive staff. If food was 10/10 on say Celebrity and 7/10 on Cunard then you would give this 4/10 overall varying between 1 and 7 ( some sweets and cakes 10/10). It was OK but the illusion of fine dining , enjoyed on all other cruise lines, was completely gone unless you obtained a VIP table. There are no formal evenings. If you put a DJ on, you would be given a drink order. There are two special nights a week (wear something white or where the colours of the Italian Flag - but only about 40% bothered) The worst meals were breakfasts. Cooked food was only available in the main dining room and if you ordered for example an English breakfast it arrived looking like tired airline food. Surely people only ordered this once? (the Norwegian breakfast was fresh, had smoked salmon and was good!) During formal dining, people were crammed into the main dining room and with the truly international flavour of the customers , one could fine oneself surrounded by people only conversing in foreign tongues - - - a problem, if like me your French and German are limited. We found the Germans who predominated to be friendly and very prepared to give their English a go for a bit. I found it just too crowded and claustrophobic. Because of this and absolutely not because we felt unwelcome, I decided to tip appropriate staff and find my way to a quiet table for two from day 2. Tipping on these ships is mandatory and automatically added to your bill (at 9 Euros per head per day on this trip). I found additional cash tipping to be very effective, maybe because it is unusual. Try it should you need anything done. Most people talked about buying the all inclusive drinks package as a must for these cruises as free water, and coffee were in scarce supply and the drinks were quite expensive. Of these accusations, I only found the free coffee (breakfast only) to be in short supply. I had no trouble with water which was available 24/7 maybe not everywhere but at least somewhere on the ship. I had two refilled bottles in my fridge most of the time. Drinks are cheap for a cruise. In the wine list basic choices start at 20 Euros plus 15% and go up to about 55 euros. (Cunard would die of shock) Cocktails are about 7.45 euro plus 15% , beer from about 3.5 Euros (small) and coffee from about 2 euros plus 15%. At these prices, with the all inclusive packages at about 58 euros for two, per day, I calculated I would have to drink quite heavily and consistently to make a package an economic choice. Furthermore there are openly available promotions. One night we had a bottle of white wine in the dining room for 11 Euros and two cocktails (pina coladas) for 9.99 Euros plus 15% for two. If you are happy to be directed to the bargain offers then this must be the cheapest way to drink on board. Official water bottles are about 3.5euros per litre. The cocktails were not as good as on other cruise lines. Sometimes there was plenty of spirit included and little else. For example, I had a margarita that was unrecognisable (did not contain the ingredients in the cocktail list) but was certainly strong enough! Other times they seemed very thin. I found this hard to explain bearing in mind there were specific cocktail staff. What was going on? Our room was excellent and the bed fresh and pleasant but very noisy at night (4th floor front ) . The bathroom is up to size but smells a little stale at times (not of sewage etc.) Air temperature worked well. All staff were very helpful, approachable and polite. To my surprise my waitress insisted on dancing with me on the final night. Getting on and off was simple, easy and well organised. For me, best in class and well done. When I needed help I got it without queuing. Princess cruises, simply awful in this respect in my experience would do well to study how Costa do it. Would I Costa cruise again? Yes if the cruise had an itinerary like this one which was one of the best, stopping in a fresh and amazing place everyday. Would I cross the Atlantic with them? Absolutely not. Was it good value? Yes Did we have a good time? Yes . Is it a very different cruise experience ? Yes it is. Hope that helps....... Read Less
Already Booked?

Get to know who you’ll be sailing with

Find a Cruise

Easily compare prices from multiple sites with one click
Compare and book excursions for your next cruise