Out of 15 cruises on 5 different cruise lines this one has been the worse and the worst part is a European couple already had warned us on a NCL ship in the Caribbean to stay away from European cruise lines. From Norway them self! Once you take an American cruise you will find the quality of food terrible on the European lines. In Tosca Costana the only salt I tasted was the one I added myself. I ...
I traveled with my wife and elderly mother who flew in especially from the UK for this cruise to join us. The Toscana itself was very impressive but the complete lack of service and knowledge from the F&B staff ruined our vacation. We ate in 2 specialty restaurants and the buffet on deck 8 for the remaining evenings and lunches. Same food with no variation, lukewarm at best but the most disturbing ...
This is my first time with Costa. In the past I usually cruised with Princess and Celebrity. After this cruise, I'll never cruise with Costa again.
First, the service is terrible. The hospitality desk is absolutely clueless. There's always a long queue in front of the desk. When you finally got your turn, they would usually ask you to go somewhere else. Just to quote an example. When we ...
My travel agent finally found an affordable trip to the UAE. It all went downhill from there. The dining options were minimalistic. There was only 1 option for dining other than the buffet. I was on a special low-sodium diet. The meals were plain and EXTREMELY bland. I don't think the chef had ever heard of chicken stock, and definitely had no concept of herbs or spices. It was an Italian ...
The worst cruise line ever! Rude and unprofessional staff in every department.The self serve Restaurant was always packed and we often had to wait for a table and the counters were also so busy that we had to wait in long lines for the most unappetising food I have ever had the misfortune to eat !! The desserts were the same every day, both at lunch and dinner. In the main restaurant it was awful ...
Our worst cruise ever and, as from the UK , little attention was paid to any of our grievances. Italians came first every time. Some ship announcements were only given in Italian. The Hospitality staff had no idea what the word meant and were constantly rude and unhelpful. The food was awful and the buffet had often run out of food and no attempt was made to replenish supplies. There was no ...
I took a last minute cruise to Dubai, sailing on 13th January 2018.
Having completed the online paperwork, we had to fill in more forms at Port Rachid. We boarded and were informed our room would be available at 11 am. First impressions were good. Our cabin 1002 was clean, although there was little In the way of toiletries and no sunbed towels in our cabin.
From then on things went downhill, ...
I went for honeymoon and I have been in Norgweian and Princess cruises before and I was thinking that this was almost the same but this one was a dissaster.
Firstly in general the staff was unfriendly and even rude. the food was terrible just mainly pizza and pasta and if you want a piece of meat you have to pay additional.
my waitter was rude , unfriendly and lacking of peronal higene. ...
Where do I start? After reading many terrible reviews of the Costa Serena after I had booked this cruise I should've learnt my lesson & cancelled it!
Several times I tried to contact Costa by email prior to departing with some requests but to no avail, they don't seem to acknowledge any sort of email enquiry. So why was I suprised that when I tried to call them they didn't answer the phone ...
Whilst not a major cruiser we have completed enough to know this was the worst of our experiences and total rubbish. We will never cruise with Costa again. As part of a package advertised on cruise critic we spent 4 days in Dubai then 7 days aboard the Costa Serena. Our first dissapiontment was being transferred from hotel to port embarkation arriving just after midday to be told we could not gain ...