1. Home
  2. Cruise Lines
  3. Costa Cruises
  4. Costa Diadema Review
  5. Costa Diadema Cruise Reviews

23 Costa Diadema Entertainment Cruise Reviews

The roomservice was exellent. Housekeeping spoke very good English. She took really good care of guests. I was travelling solo, and the whole crew of the ship took really good care of me. The whole crew called me Madame. I dont like ... Read More
The roomservice was exellent. Housekeeping spoke very good English. She took really good care of guests. I was travelling solo, and the whole crew of the ship took really good care of me. The whole crew called me Madame. I dont like shows so much, and luckily the was a place on the ship where 2 gitarists sung songs from the last 30 years. I really enjoyed it, they played like pro's. Food was really great, and all the crew was flexible to my wishes. I had a really good time from I landed on the airport in Barca, and got picked up by Costa. I went on one tour, to Monaco. The guide talked really good English, and was so good explaining the history and odd points about Monaco. The ship was very good organized, the crew was excellent. The best cruise I ever been on. I would do this again. Read Less
Sail Date September 2019
The ship is a very beautiful ship. It is a Carnival Destiny (Sunshine) class ship that has a slightly different layout. The decoration is very well done with some odd art work here and there. The cabin was standard to all other ships I ... Read More
The ship is a very beautiful ship. It is a Carnival Destiny (Sunshine) class ship that has a slightly different layout. The decoration is very well done with some odd art work here and there. The cabin was standard to all other ships I have been on. This was my first time on an Italian ship. I have cruised on British and American ships more times then I can count. The ship did pick up an drop off passengers at every port which I had never experienced before but did not affect our vacation in any way shape or form. The biggest difference was of course the language for all activities (except the production shows) were all in Italian (Production shows were fabulous by the way)... which is understandable. I'm not much of a dance lesson, trivia contest guy anyway. The dining was the biggest not so good surprise... The food on this Italian ship is the most different then any other ship I have sailed on ... The breakfast was always continental not the typical huge American/british fatty breakfast. The pizza and ice cream which is normally free on the American/ british ships was an upcharge (our kids were disappointed). There was not a free coffee, tea, water dispenser available all day like other ships... It was only available for buffet meal times which kind of forces you to get the drink package... The food in general compared to carnival, rccl, norweigen, celebrity, etc. you could see how this cruise line pays significantly less for quality and if you do want the quality food you have to pay an upcharge (do not expect to get a free lobster night and chocolate molten cake). On to the service... The service from waiters, bar staff, was wonderful... The room steward service on this ship and all other ones I have been on gets worse every time I sail so that was not surprise. All the workers I met spoke English along with Italian, and other languages so was very impressed and humbled as I am in the typical American that only knows English. I admire anyone that can learn other languages. The ports are the main reason why we picked this ship... We were in a port every day except one and got a chance to explore castles, cathedrals, and beaches. We chose to travel on the busiest month in Italy so we did pay extra for that but it was the only time work permitted average was $1000 per person. I do overall recommend this cruise line but as an American and having cruised on more American and British ships... I will go out of my way in the future to make sure the next cruises we go on are American or British mainly because of the comfort level of the language and food make the whole experience way more appealing and on a vacation that is very important. That is why I gave this ship an average rating... This ship was lacking overall a feeling of southern hospitality if you know what that means then you will understand... All other ships and lines I have been on have a deep feeling of southern hospitality but this one did not. That is the best way I can describe it. Read Less
Sail Date August 2019
My wife and I chose this particular cruise because of the whole package being offered, the flight, start location, ports of call, and generally inquisitive as to what we would get for the unbelievable price. With regards to the ship we ... Read More
My wife and I chose this particular cruise because of the whole package being offered, the flight, start location, ports of call, and generally inquisitive as to what we would get for the unbelievable price. With regards to the ship we could not find any fault at all with everything in general, the cabin superb, service to be believed, everything in our opinion 5 star. We had the drinks package and it more than covered all that we required, the bar staff were so attentive and nothing was too much bother, and Kumar the head barman at the bar on deck three could work at any 5 star bar/restaurant. The food presented at dinner in the Fiorentino restaurant, beatifully presented, service second to none, wine glasses filled without asking and good quality wines on offer in the drinks package. All in all a wonderful experience. We will be looking to cruise with Costa again perhaps next year when the new ship Emeralda comes into service. Read Less
Sail Date May 2019
The Ship was amazing, we were well impressed with the Shows, the food was lovely and a good choice but it was never more than lukewarm which was a shame, the staff work so hard and are so friendly. We bought one of the middle drinks ... Read More
The Ship was amazing, we were well impressed with the Shows, the food was lovely and a good choice but it was never more than lukewarm which was a shame, the staff work so hard and are so friendly. We bought one of the middle drinks packages it and proved to be a godsend as the drinks were expensive. We did find it hard work getting back on the Ship after a trip. I also slipped up on deck 10 near the Lido Buffet and had to see the hospital doctor who's bill was €352.00 of which €100 was for a BANDAGE which is a bit extreme by any standards, really thought I would at least be able to use my EHIC as it was an accident onboard , this then spoilt my holiday as I had badly damaged my knee so was in a wheelchair for the 4 days out of 7 and unable to take the wheelchair on shore. Read Less
Sail Date February 2019
restaurants was of poor quality and service was poor. The crew were rude and not very helpful. You ask a question and the crew person would turn away and walk away. We were 12 people from the USA and all 12 of us felt like costa did ... Read More
restaurants was of poor quality and service was poor. The crew were rude and not very helpful. You ask a question and the crew person would turn away and walk away. We were 12 people from the USA and all 12 of us felt like costa did not want our business. The crew just made you feel unwelcome The room did not have towels or wash cloth After a meal if you want coffee or another drink you had to buy them. You had to ask for ice. In the restaurants you had to ask for butter and ice with the meal The pasta was the worst I have ever tasted. Breakfast on the buffet was poor at best. you the to go to three different place to find eggs and meat and after breakfast the only drink was water with not ice so the water was room temp. I have already started telling my friends not to use costa lines Read Less
Sail Date October 2018
The good points are cabin excellent and kept clean. Boarding was efficient and the terminal very clean. Most staff were hard working although if you're English speaking some didn't seem to understand unless basic requests at the ... Read More
The good points are cabin excellent and kept clean. Boarding was efficient and the terminal very clean. Most staff were hard working although if you're English speaking some didn't seem to understand unless basic requests at the table. Entertainment was good, especially the Tenor singer. Wasn't keen on the night the staff provided the entertainment, some were good others pretty mediocre, bit like BGT. The on board dance team were great, providing lessons as well. That we did enjoy. The bad points are: tips being compulsory and not being told upfront, probably in the small print which no-one reads, and not told on booking. Bottled water not included in the drink package, but tap water is ok. The food in the restaurant was poor. Some meals were just ok but mostly it was cold or tepid at best and I even suspect some was leftovers from the buffet, re invented. One particularly unappetising dish was the meat skewers. One piece of lamb or beef (couldn't tell), piece of a sausage and a piece of chicken, in bread crumbs and fried, served with a scoop of mash potato that was grey and lumpy. There was no sauce, so was very dry. We waited nearly half an hour for our starter one night also. Uninspiring desserts also, often something frozen. Better deserts in the buffet area. No gelato ice cream or pizza available unless you pay for it. I expected this at least on the menu as it's an Italian ship. They pick up and drop off at every port, meaning the muster drill is carried out every time and takes place in places where passengers are trying to enjoy themselves, like the Orlav Bar. We had to sit through it or move on. Lots of tannoy speeches in lots of languages, which one time interrupted the dancers who had to jog on the spot until it finished and then try to carry on. The quizzes were Italian based, e.g Italian cities and types of pasta, so unless you were Italian not much chance of winning. I know it's only fun but you like a chance at least. I used the spa and was given a dressing gown which I had to carry from there to my cabin each time, and if I didn't hand it in at the end of the cruise there would be a charge of 79 euros. Also for the pool towels left in our cabin. My husband used the gym, but one day loads of unsupervised children entered and just basically ran about and played on the gym equipment even though a sign said no-one under 16 allowed in there. There was potential for injury. The poor staff were continually pushing a lobster dish for a price, which became a bit tedious. We didn't do any of the shore excursions. So overall I would not choose Costa again. I have cruised with other lines so I do have something to compare it with. This was my 2nd Mediterranean cruise, the previous being with NCL which was a far superior experience. I could go on with more disappointment but I think enough said, I don't want it to become a novel. Read Less
Sail Date September 2018
My friend and I had often looked at cruises but were both very wary about seasickness. Whenever shopping we would always pick out outfits that would be 'good for our cruise'. In comment this June, I said 'We have loads of ... Read More
My friend and I had often looked at cruises but were both very wary about seasickness. Whenever shopping we would always pick out outfits that would be 'good for our cruise'. In comment this June, I said 'We have loads of cruise outfits but no cruise", so we decided to bite the bullet. As I was travelling from the Canary Islands and my friend from the UK, we decided to choose Barcelona as our start and finish port and after a lot of investigation, booked with Costa and the Costa Diadema. We wanted a balcony cabin and with this we also booked the Piu Gusto drink package (well worth the money) and also took the opportunity of the Special offer of 99€ for 5 excursions (the price on board at the Welcome meeting was 149€). So with, cruise outfits packed, off we set. We travelled to Barcelona the day before and stayed at the Avenida Palace hotel which was ideally situated for a quick day tour of the sites in Barcelona. The following morning, we caught a taxi to the airport which was about 10 mins away and were dropped off outside the terminal. There was a queue to drop off cases, which moved very quickly. We were then directed upstairs where our photos were taken for our Costa Cards - and then proceeded to board. The whole operation was 'super slick' and far easier than passing through Passport control at Stansted airport!!!! Our luggage and Costa Cards had been delivered to our rooms - so we grabbed the courtesy beach towells provided and went straight out to relax and take the sun on deck. We wanted to stay on deck as we set sail from Barcelona at 1900 but there was a delay so we decided to go back to the cabin and unpack and prepare for dinner. We had brought with us packets of seasick tablets, every ginger product going and pressure bracelets. We unpacked, showered, got ready for the evening and only then did we realise we were actually at sea. So for any 'nervous first timers' like us, it is true!! You really do not feel the ship move!!! There was a Welcome meeting during the afternoon along with the safety drill. The Costa Cards can be activated at the totems throughout the ship by either depositing cash or linking them to your credit card. All purchases made on board, photos/extras/excursions etc are all added to your card. (On the last day, any remaining cash is returned to you in cash by the same machines - very well organised). See separate cabin review. We had requested second sitting in the Adularia Restaurant (21.15) - which is the smaller restaurant and seemed to have more tables for 2 passengers. The other restaurant is the Fiorentino (used for Breakfast too) and is on two floors. The food and service here were excellent - our waiter Sachin was very attentive and pleasant. The dinner service consists of 4 courses, anti pasta, soup/pasta, main dish of fish/chicken/meat etc and dessert. As well as the main menu, there is also always an added menu which includes, soup, salad, pasta, chicken & fish dishes. The menu is predominantly italian. The restaurant was busy but you didn't feel that it was crowded. One evening consisted of quite a few of the staff doing a dance and singing routine which was fun! There didn't seem to be a strict dress code - most people were dressed smart casual - the gala night did see some long evening dresses and suits for the men, but not everybody did this. When Sachin found out we drank white wine, there was always a bottle ready on our table before we had even sat down and more available, should we have wished. One evening we ate in the Teppenaki restaurant which incurred a surcharge of 30€ but was well worth it. Fantastic evening with excellent food and showcase cooking! I would have done this a second evening too if we had had time! A waiter service lunch was available in the Fiorentino restaurant -(regardless of where your evening restaurant was) or you could eat at the buffet Corono Blu. The buffet was on par with a good 4/5* hotel, salads, soups, grilled meats/fish, pasta, ice-cream, fresh fruit & pastries. Breakfast was also offered in the Corono Blu restaurant, continental style buffet - no hot food. The Fiorentino restaurant had bacon, scrambled eggs, beans, hash browns, boiled eggs, sausages as well as the normal continental menu. There was also another separate menu offering Breakfast specialities such as 'The Full Monty' - typical full english, USA breakfast of Pancakes, bacon and maple syrup, - Eggs Benedict, Mexican breakfast, omelettes which were all cooked to order and served at your table. Upon arriving at the restaurant you are allocated a restaurant - usually with other diners as there do not seem to be many tables for 2 available. We also used the room service and had Breakfast in our room from the Room Service menu, this had an additional charge of 5.00€ per person but was delivered on time and hot - worth it if you are rushing out for an early morning excursion! The evening entertainment in the bars on board was superb and catered for all ages and all tastes in music. It was really nice to watch people dancing to tangos, salsa, waltzes and never waited longer than a minute for a drink! There were lots of things going on during the day, wine tasting, dance lessons etc, etc which we did not take part in as we were out and about - but it all looked great fun! The Piu Gusto drink package was well worth it and covered the majority of cocktails, gin, vodka, whiskey, barcardi etc. There was a supplement for the more expensive makes of whisky/brandy & Champagnes. However, if you do not chose the drink package, they were still reasonable priced. A mojito was around 6.50€ which is actually less than I have paid in a 5* hotel in Gran Canaria. There is also a soft drink and water package - so apart from having a bottle of water on the table at dinner/lunch etc, water in the bars will be charged for. At lunch in the Corono Blu restaurant there is a water station where you can fill up a water bottle to take out on the deck with you or back to your cabin. Our day at sea between Mallorca and Sardinia we spent sunbathing. There are plenty of sunbeds around - it seemed to get busy mid-morning so few spare but then at lunch time lots became available again. We booked the 99€ excursion package (offered at 149€ at the Welcome Party). This offered a good range of excursions, but if there was another one you wanted to do, you could pay a supplement. IF YOU ARE ENGLISH - BOOK EARLY!! This was our only disappointment of the whole holiday and our fault entirely. We were unable to join the english speaking coach for our Rome excursion as it was full, so had to join the spanish speaking bus. This was fine for me as I speak spanish, but my friend does not - so I had to translate for her. MALLORCA We took the coach tour to the beach in Peguera and spent the day on the beach. I think the bus return about 1400 - 1500 hours - so it wasnt really a full day! Two Sunbeds and an umbrella cost approx 12€ and there are bars and restaurants where you can get drinks and lunch. As the ship does not leave until 0100 the following morning, we stayed at the beach and a taxi back to the Port was approx. 20€ SARDINIA Again we opted for the Poetto beach tour. Two sunbeds and an umbrella cost 13.50€. There was a small bar/cafe at the back of the beach where you could get a drink and a snack - wasn't all that! Beach was nice. ROME Early start!! I think we had to be on the bus by 0815! We chose the tour 'Ancient & Modern Rome', which gave you a good all round trip seeing the most famous sites. Rome is HOT in July, so make sure you have a hat and water. We started off at St. Peter's Square and the Vatican and had free time to wander around - there was no time to go inside as the queues are too long. We then joined the coach again and had a drive around passing the Coleseum and many other famous sites. We then stopped near to the Trevi Fountain (which was our meeting point) and had time to explore. It is a good idea to wander off up to the Spanish Steps (about a 10 Minute walk) and then back to the Trevi Fountain and then look for somewhere for lunch. (The picnics supplied by the ship are not that appetising - tuna and tomato sandwich, water, crisps, forcacia, juice, an orange and a chocolate wafer - apart from that there is nowhere to sit and eat - so we decided to eat in the restaurant recommended by the guide - La Taberna, just a minute from the Trevi fountain. The pizzas looked quite good but we chose a Caesar Salad which was the strangest one I have ever eaten. Lettuce, some kind of meat fried in breadcrumbs (it didnt look like chicken), slices of some type of processed cheese - definitely not parmesan and dressing!! Wasn't very good -but it was lovely and cool in there!! In all we really enjoyed the trip to Rome - it was very interesting and somewhere to return to explore more. The transfer journey is about 1.30 hours but all motorway and coaches are air conditioned. SAVONA We chose to to the Monaco trip which we had to pay a supplement for (about 50€). We had a fantastic guide (this time in English) Monique who was very interesting and entertaining. Again Monaco is HOT, you first visit the old part where the palace and gardens are and you can see the changing of the guard at 11.55. You are then taken to Monte Carlo and the Casino area - there should have been more free time here, but we had got slightly held up, so it was a quick brief visit -but it was good to see. MARSEILLE We chose the Easy Tour which was a short ride into Marseille and then a walking tour of about 1 hour. The guide as very informative and it was very interesting - although out of everywhere we had been - probably the dirtiest! Lots of graffiti and rubbish in the old part. It was a great way to get a quick taste of Marseille and as soon as the tour had finished, we decided to return to the ship to relax on our last day, however there was free time until 15.45 which was the last shuttle. We thoroughly enjoyed all of the trips and they were good value for money with the special pack for 99€. Remember to book early if you want an english speaking guide - it seemed to me that once the coach was full - they would not put on more. IMPORTANT: We specifically asked at the Costa Tour desk if we needed to take our passports ashore and were told rather rudely - 'Are you from Argentina? You are European, you do not need passports'. HOWEVER, remember all other European Nationalities have ID cards, UK Nationals do not. Luckily, the guide to Monaco asked if everybody had their passports with them... and there were quite a few who did not!! Apparently, the coach can be stopped at any time by the police and ID asked for -so remember to take it with you. During the afternoon on our last day, we had a Goodbye meeting, where the disembarkation was explained. Basically, you settle your bill at the totems where any outstanding money will be returned to you - or if you linked your credit card to the Costa Card your will will be Zero and will have been settled. Unfortunately, we were about to hit Barcelona in the middle of the taxi strike, but Costa had arranged for coach transport to the Airport (22€) and station (15€) which was money well spent when we saw people wandering around Barcelona with all their luggage. Well done Costa!! Cases have to be left out side your cabin by 0100 hours - luggage labels are left in your cabin for you to attach, the cases are then taken and left in the terminal for your collection upon disembarkation. You have to leave your cabin by 0800 - so we were up early, went to breakfast and were then really ready to go. Depending on the colour of your label - dictates the time you should disembark - but it didnt seem to really make much difference - we went off at 0900 instead of 0930 and were told we may have to wait for our luggage, but it was there, easily found by the colur coding. All in all, we had a fabulous first cruise! We have lots of unopened packets of seasick tablets and ginger products - you really cannot feel the ship move!! We would definitely cruise again and definitely with COSTA - the whole operation was so well organised and problem free. The atmosphere on board was friendly and fun and there really is something for all age groups, families, young couples, friends, and older couples. FANTASTIC 10/10 Read Less
Sail Date July 2018
Our first cruise on Costa was great. We took 4 children and everyone had a great vacation. All food was included - there were no "excluded" items for extra $ such as lobster. There was all the ice cream you wanted. You ... Read More
Our first cruise on Costa was great. We took 4 children and everyone had a great vacation. All food was included - there were no "excluded" items for extra $ such as lobster. There was all the ice cream you wanted. You could eat pretty much any time you desired. I am not a cruise snob but I have now been on 9 cruises on 6 different cruise lines both with and without children. My expectations are not unreasonable, simply based on previous experience. Unfortunately Costa has changed and not for the better. For example, There is no "free ice cream" available. Many of the best food items you now have to pay extra for. The dishes offered were definitely not as good as on the previous trip. The buffet closes prior to ending time and runs out of food. Much of the food is the same every day. However our waiter, Joey, in the dining room was wonderful. Very attentive, trying constantly to please. Internet/wifi costs an exorbitant fee and many at the hospitality desk are not very helpful. However, Matteo was the epitome of what an ideal customer service representative should be. The evening entertainment (singers not including the opera soloist) was less professional than on previous cruises. The on shore excursions were pricey. And a heads up to those who have not cruised before. There is a "service fee" every day on your account which you may or may not be made aware of until check out. You can opt out but it is a major undertaking to get this accomplished. Conflicting information and requirements from different employees at the same hospitality desk. Thank you again Matteo for your help. We had a good time doing out own agenda on shore, the food was adequate and the employees mentioned, along with help from Jessica, (the english liason), made it a good trip for our family. However I think I will be looking at other cruise lines in the future unless Costa Cruise Line makes some major modifications to their current policies. Read Less
Sail Date March 2018
Let me start off by saying I am neither a complainer nor a pushover. I like to say things as they are and to hell with what the majority or otherwise might say. Nor am I a happy clapper willing to give out praise where it not due. That ... Read More
Let me start off by saying I am neither a complainer nor a pushover. I like to say things as they are and to hell with what the majority or otherwise might say. Nor am I a happy clapper willing to give out praise where it not due. That out of the way, let me proceed. As seasoned travellers myself and my wife have been most places in the world and often several times over. However, until now we have resisted the urge to cruise. Don't ask me why, I have no logical reason, other than liking to be in charge of my our own day to day lives and what we decide to do with them, which is best suited to a holiday where we set the daily itinerary. I was often put off by the choice available, the often very high prices, and unfortunately, the high prices upfront to fly to some of the departure ports from Northern Ireland. For instance, the Caribbean felt a good option several times, but paying up to £700 each for flights just to get to Miami and then the cost of the cruise on top was a turn off. Deep down I also had a fear that I would get cabin fever, and also harboured an illogical feeling that a cruise ship was merely a tarted up ferry and I would know it inside out and back to front within an hour. This proved to be unfounded. So this year we decided it was time to break our mould and book a cruise. The Western Med seemed a safe bet, and being slightly off season in March we wouldn't have spent a Kings ransom if it turned out we really were not up for cruising at all. If we liked it, then spending a lot more in some sunny summer exotic destination would be less of a worry. After an evening of internet research, I arrived at the Costa website, and we finally decided on a Western Med 7 night cruise on the Costa Diadema out of Barcelona. We booked an exterior room with a balcony. We also booked the Piu Gusto all inclusive drinks package including Cocktails. So off we set in early March 2018 In the midst of severe arctic weather as a result of the polar vortex over Ireland and the UK in late feb early March 2018, and we duly arrived in Barcelona on a rather pleasant saturday afternoon. Our cruise wasn't due to leave until Monday night, so we decided it would be good to book a hotel for 2 nights in Barcelona as well. This was a great decision, we had 2 lovely days in the city, and our hotel was right by the cruise port which meant a 2 minute transfer from hotel to Ship on Monday afternoon. Monday came quick enough and a quick taxi run saw us arriving at a modern fresh Cruise terminal purpose built by Costa. The Diadema in all its spotless glory was tied up alongside. Our labelled bags were whisked away, and an hour later, we were called to board. On entering the ship the lavish design is the first thing that hits you. This was no glorified ferry! The ship is beautifully fitted out and spotlessly clean. We made out way to room 2037 on deck 2 and were pleasantly surprised at the size of the room, the bed and balcony. Our two Cruise cards were awaiting us on the bed. These act as your boarding card/ ID at port stops, your payment method whilst onboard, and your door keycard for entry to your room. The idea is you "pair" your credit card to the cruise card at one of the multiple terminals onboard. You then no longer use personal cards or cash on board. Any accrued cost, you settle the night before your trip ends. Of course, the card also holds details of your drinks package, so all your drink 'purchases' are free. You will be called to a meeting point an hour or two after boarding, resplendent with life jacket for a compulsory drill. All in all it took about 20 minutes. This is taken extremely seriously by the crew members and they expect you to treat it as seriously and pay attention to all that you are told. Common sense, and no more an interruption on your cruise than the flight attendant instructions at the start of a flight. At this point, I'll explain go back and explain the drinks packages. There are several, from water only, kids soft drinks, meal only wine packages, wine only all areas, main spirits wines and beers, everything inc Cocktails (but not absolute premium brands) this is the package that we had , and the everything you want package including the very top brands like 20 year old Brandys. Note: everyone travelling on the same booking must have the same package for adults. This is to prevent the card holder 'buying' drinks on the all inclusive package, and passing them to others who haven't paid for the package. Incidentally, I saw this once with a group of 30 something men. The barman saw it happening and immediately refused further service to the whole group. They were then escorted from the bar. I don't know if their cards were confiscated, but on the literature it does say that this could happen if abused. Simply, do the right thing and you are fine, if caught, the bar staff take it seriously and will take action. All the bars on ship serve the same range of drinks and the extensive drinks menu is at every bar. You simply look at the coloured dot that represents your package on the front page of the menu, and any drink that has your colour dot (yellow in our case) then that drink is included. Our package was hugely inclusive and only about 3 cocktails and a selection of like 20 year old brandies were excluded. It included dozens of top brands. Martell, Johnny Walker, Baileys, Smirnoff, Gordons, Martini, Bacardi, Canadian Club, and loads of liquors and beers, coffee, soft drinks and juices.. The Cocktail menu was to die for, with about 30 on offer. (Try the Bahama Mama!!) At €8.20 a cocktail, it would be an expensive night if you were paying by drink. Our package was €175 each. We each drank about €70 of cocktails etc on the first night! :-) Suffice to say, the drink package is worth it. When you consider it includes your wine at dinner, soft drinks etc at lunch time, all your Illy coffees on board. I estimate our tab would have been not much shy of €1000 for the 8 days onboard. (you can avail of your breakfast, lunch and drinks package on departure day as well!) Stay away from the minibar in the rooms as usual over priced. Now for all said above, heres the anomaly. This company (Costa) has a real bee in its bonnet over drinking water! Yes, the stuff you need to stay alive. It is not included free in the room (€3.50 a litre from the mini bar.) It is only dispensed from water dispensers to cup in the buffet area, and by glass only in the restaurants. If you want chilled bottled water, you have to pay extra! even with a drinks package, unless you take out the actual water drinks package! So Martell VSOP brandy and €9 Cocktails are included on your package, but chilled bottled water isn't even though they would likely stock it at about 10 cents a bottle! Very strange, and it seems to irk a lot of people going by comments here and elsewhere. It also seems unique to Costa. So, sort it Costa, really silly policy and one which needs addressed. I cannot for the life of me understand having an all inclusive drinks package and not having the cheapest and most basic form of drink available on it! However that said, I don't remember gasping for water onboard, it is available from dispensers 24/7 and we kept a litre in the room at all times. Moving onto dining. I can genuinely say that If I had have believed some of the ridiculous reviews left by some people here and elsewhere, I may have cancelled the trip. What it did do was leave us with some doubts as to what the food would be like. There must be a lot of people out there with very low tolerance levels, or very delicate palettes . This is an Italian cruise ship. There is no escaping it caters mainly for Italian, Spanish, French and German peoples. In fact English was the 3rd or 4th language translated for announcements. I am not a picky eater at all, but I admit enjoying the typical UK/ Irish diet. Everything from fish and chips, roast beef, a good curry etc. But I also enjoy rice dishes etc. I wouldn't say I am a big lover of the classic mediterranean diet, but I would have a go anyway. Suffice to say, the food will be different than the UK or Irish traveller might be used to. But its of very high quality. In a nutshell, both my wife and I were bowled over with the quality of food on offer. The Italian chefs onboard created dishes each night that were just amazing. From basic spaghetti and pasta dishes, to the beef, lamb, chicken and pork offerings. We were blown away. It was so satisfying too, as our expectations had been lowered so much by these reviews!. I have to say to some of the reviewers on this site, some of you must be serial complainers or just unfortunate, because the experience we had all over the ship was of a serious effort to provide top class food and experience and I don't think we were let down once. You will be allocated a dining room on day one, with either sitting 1 or 2. We were in the Fiorintino restaurant on deck 3/4 for first sitting. Some reviews said staff were nasty and overworked, food arrived cold and took hours. I think you are reviewing the wrong boat. Our waiter was prompt, wine bottle in hand before you had even warmed the seat. The 5 course menu browsed, a nibble at the constant supply of fresh breads, and the first course arrived within 10 minutes. We never spent longer than 1 hour to 80 mins in the restaurant unless chatting to people. It was a lovely experience in 5 star surroundings. The waiting staff were warm and friendly and nothing was too much for them. The food was superb, resented like a top restaurant and cooked perfectly. Now, if you didn't want the sit down 5 course meal, or you decided to eat later, the Buffet on floor 10 was available up until well after 9. If you have experienced all you can eat buffets before, this will be of no surprise to you, but it was no where near the problem some have posted. Its busy, but we never found it crazy busy. You may well have to look around for 2 or 3 minutes to get a seat in the actual buffet area, but never longer than that. Also the area directly outside the buffet has hundreds of seats and tables to eat at also. The buffet runs along 3 sides, and is split into Oriental (Chinese type dishes, rice, fried rice, noodles, ribs, chinese chicken pork etc,) Italian, spaghettis, pasta, lasagnes, ravioli, then a big area serving roast beef, chicken etc. A large salad area and a dessert area. Again, for a buffet, the food is very good and you can have a really nice meal here. One review I read actually said, "most of the food available in the buffet is cold"! what absolute rubbish! This is also the location for your continental breakfast. Cooked breakfasts are at your designated restaurants. In addition to this, there are 3 or 4 "prestige" restaurants, costing about €25 per person per head over and above your inclusive package. There is the Tarayaki, The Ferrari and another. We never bothered, as the food inclusive was so good. You also have an Italian Pizzeria and a burger bar available (at a cost) to about 1.30am, or room service 24 hours at a cost of course. The Pizza is to die for, seriously. We had a full cooked breakfast in bed one morning for €10 all in. (Full UK style) So thats the food aspect. We were really delighted. I expect in review columns like this, it is natural that people will come to complain more than compliment, but I really must say a big congratulations to Costa for service and food. So on to the ship itself. Wow. Its a bit of an assault on the senses. The sheer size of it is the first thing that hits you. It is vast. 16 floors high, numerous bars restaurants etc. A shopping mall, casino, cinema, theatre, disco, nightclub, 2 pools, jacuzzis, country club, Ice cream parlour, spas. Just about everything you would expect. I understand its one of if not the biggest currently on Mediterranean duty. The shops are typical of cruise liners. Tommy Hilfiger, up market watches, and the typical Boots type perfume and lotions shops. Not really our thing but nice enough to kill an hour or so. Do be aware, they run 'sales and promotions' most nights, but in reality the prices are rubbish and its easy to get sucked in when in holiday mode. You will pay at least what you will pay at home, sometimes a lot more! Suffice to say, ignore the 75% off luxury watches promos. Ripoff. But I am sure you are not cruising for the shops on board. Each night, you will receive the ships "newspaper" detailing all of the next days activities and the port of call. This is excellent because you know whats on the ship at any time. We enjoyed a show one night in the vast theatre, and shows change nightly. But we found our home in the country club where a terrific cover band called Royal Alligators played Dire Straits,Queen, Toto, Police, and all the old classics until the early hours. They were very talented and pulled big crowds each night. Other than that, it was nice to just drift about the ship in and out of venues to see what was on, you really can lose yourself walking about the many decks and bars. The bar and lounge areas are all slightly different but designed beautifully, and its lovely to sit in any of them and just take in a bit of entertainment. And this is non stop. This is a dancing boat! Morning noon and night, there are couple Cha cha'ing or Latin dancing to their hearts content. There are free classes on constantly, with bands, singers, musicians, comedians, and dancers doing different shows every night. The public areas are busy, but not frantic. Italians do tend to converse loudly and shout rather than talk, but I don't remember ever feeling that the Ship was rowdy or boisterous. Just happy! You would have thought the waiting and bar staff would be trained to slow down the drinks intake of all those all inclusive passengers to save the company money, but its quite the opposite. The staff will arrive as soon as your glass is empty to fetch a refill. The service is excellent. In fact, the attention and service of staff all over the ship is really exemplary. They are courteous, well trained and efficient. There are always people polishing stair rails and glass partitions, cleaning surfaces etc. You will not see a fingerprint on this ship. I'll not dwell on the ports called at. Suffice to say, we stopped at Palma, Palermo in Sicily, Rome, Savona, Marseilles and back to Barcelona. I cant comment on the tours, but we booked the bus transfer to Rome and it left and came back on time, and the same in Palma. On early arrival back at Barcelona, we had breakfast. Our cases were left outside the room the night before to be transferred to the terminal for collection (saves you carting them through he ship on exit). We were told we could stay on board until about 1 pm which we did, availing of lunch and a few more Cocktails! So an excellent trip with 5 star service board and food. We will definitely cruise on the Diadema again. Read Less
Sail Date March 2018
It's a pity I only read the reviews about Costa after I have booked its Mediterrean cruise. Turned out the negative reviews of most critics are true! Indifferent restaurant service, overcrowded and messy restaurant with mundane food, ... Read More
It's a pity I only read the reviews about Costa after I have booked its Mediterrean cruise. Turned out the negative reviews of most critics are true! Indifferent restaurant service, overcrowded and messy restaurant with mundane food, chaotic restaurant seating arrangement, below average night shows, confusing ship facilities layout, poor communication regarding embarkment & disembarkment etc., all made our experience with the cruise under-whelming. The buffet was always too jammed with insuffucient seats & you had to be quick to grab a table & sat almost shoulder to shoulder with another fellow passenger. On a postive note, the premium insde cabinet was large enough for 2 persons with sufficent storage space. It was also clean & tidy. If you go to the breakfast on the third floor where eggs and bacons are served, you are allocated to sit with others without any sense of logic. We are a couple & there are plenty of small tables with 2 seats. Why are we allocated to a big table where similar couples are forced to sit together? Read Less
Sail Date December 2017
The crew on the hospitality area aren’t friendly. Their smiles are very expensive. I am reluctant to fall in line as if I am about to be punished for a mistake i have done. The Filipino waiters are so sympathetic on Ristorante ... Read More
The crew on the hospitality area aren’t friendly. Their smiles are very expensive. I am reluctant to fall in line as if I am about to be punished for a mistake i have done. The Filipino waiters are so sympathetic on Ristorante Florante. They are the ones who are ready to help. Our cabin in-charge is also sympathetic and very smiling. It perked our day whenever we met him everyday on the alley. The shuttle buses are on time. I didn’t appreciate the Crew Members entertainment night. Of course their efforts are appreciated but using Teatro Emerald for Amateurs didn’t commensurate my expectations. The embarkation and disembarkation is alright. I didn’t appreciate so much the food at the restaurant. I prefer the food on windjammer. Hygiene is not strictly implemented. We can still see people getting water using used bottles from the juice and water dispensers despite the signages. The antibacterial dispensers aren’t displayed where people can see them. Read Less
Sail Date December 2017
We wanted to try to cruise with Costa. The embarkation was not organized. People lined up wanted to get to the ship as soon as possible, despite we got our number to got in. The room was cline. Lunch for the first day was fine, but ... Read More
We wanted to try to cruise with Costa. The embarkation was not organized. People lined up wanted to get to the ship as soon as possible, despite we got our number to got in. The room was cline. Lunch for the first day was fine, but no coffee or tea, had to wait till 16.00 pm,unless if we pay for it. Dinner was not good, soup was not hot, very hectic. The waiter was unpatient to take the orders. Because he was alone to take care many tables. No explanation from daily menu. We have to ordered very quick. After dinner we had to wait long time to get our coffee , because they had to get from the bar. On the following day our coffee were served before dinner. We had 3 times fire drills, which was disrupted our nap. We booked premium balcony, unfortunately the room below the deck pool, we could hear when people moving the chairs. The worst night was on the 3rd day and the 5th day of the cruise, when they had loud party on the deck pool. We tried to call the receptionist, no body pick up the phone after 15 minutes of waiting. I had to go on the 3rd floor to complain about the noises. But no body listen to us. Read Less
Sail Date September 2017
I have traveled to many places all across the world, but this vacation was my absolute best yet! The Costa Diadema is a huge(really, really Huge) ship with things to do for people in every age. From going to the Daily show att 9.30 PM to ... Read More
I have traveled to many places all across the world, but this vacation was my absolute best yet! The Costa Diadema is a huge(really, really Huge) ship with things to do for people in every age. From going to the Daily show att 9.30 PM to playing bingo, there's something for everybody on this ship! The staff on the costa Diadema is well trained and always put you first. The service is outstanding. We ate dinner in the Fiorentino Restaurant and the food there was amazing! There is a new menu every day where you can choose four different courses. You have the same table and server every night which gives you a "luxurious" feeling. At all the ports you could chose from going on an excursion(which comes with an extra cost) or just take the shuttle bus to the city you where in. We went on several excursions and att all of them there was a professional tour Guide who told us about our different destinations. The cabin was spacious and very clean. You could choose from getting your room cleaned once or twice a day, and during the morning or the evening. Great experience and would love to go again. Read Less
Sail Date June 2017
My Italian parents (65+) enjoy cruising and invited us to go along (single mum & 2 kids, aged 11). So we chose Diadema to coincide with our various travels and room requirements, schoolbreak, flightsprices, etc.... no other particular ... Read More
My Italian parents (65+) enjoy cruising and invited us to go along (single mum & 2 kids, aged 11). So we chose Diadema to coincide with our various travels and room requirements, schoolbreak, flightsprices, etc.... no other particular reason. Its a huge ship, therefore called the Queen of the Med with about 4500 passengers and 1300 staff members. Clean cabin, attentive & friendly service staff. Most of the entertainers are Italians, hence it is the most spoken language.When sunny and at see the Sundecks are packed with no space in between. The buffet has plenty of food with above average quality. For unknown reasons, there was a waitling line of about 30min to enter the restaurant every evening. Entertainement was nice, with a vast variety in how you want to spend your evening. My kids were looking forward to use the F1 simulator, but this was out of order for the whole week. Unfortunately Icecream and Pizzas are not included, so these have to be paid extra for, which seems a little strange on an Italian Ship. The Waterdispensere where only located in the selfservice restaurant and only accessable when these were open (and...a funny smell surrounded this dispenser). Check out the locations you want to disembark and study public transport, as their offers are very pricey.All in all, OK but just too crowded. If I am ever going on a cruise again, then just in a cabin with private balcony. Read Less
Sail Date April 2017
Horror!!! Horror! Could not wait to disembark after a week from hell !!! The most mercenary employees in tourism i have ever met in my numerous travels, the managers have absolutely no consideration for the passengers, only for their ... Read More
Horror!!! Horror! Could not wait to disembark after a week from hell !!! The most mercenary employees in tourism i have ever met in my numerous travels, the managers have absolutely no consideration for the passengers, only for their business. My family live on different continents hence we thought a week together on a cruise would mean both rest and togetherness, something to remember fondly. We booked together,we flew together, we embarked together only to be split on different decks by the company ( you do not want to know the distances between the decks and the daily hassle). The stewards told us they had rooms on the same decks and we repetitively tried to reason with the management/ guests services explaining that the very reaons for the cruise was for us to be together. it was to no avail. We were all hassled non-stop, we ended the one week exhausted since we had not had a single restful day. They are extremely mercenary in everything, thin air is the only thing you do not pay for on costa diadema. No rest, no afternoon naps ever, every afternoon emergency drills and announcements in all cabins (!!!), even if you were drilled upon embarkation you repeat everything every single day, every single afternoon for about 2 hours both in your cabin and on the halls in 5-6 languages. A total of 7 days x 2 hours / day afternoon drills resulted in a large number of hysterical passengers who embarked in the same hope to be able to enjoy a few restful days, only to literally weep with joy at the end of the cruise. Moreover, again, on a daily basis, all the crew only announcements are heard in all cabins, non- stop, as they are way too cheap to buy walkie talkies or professional switchboards to only announce the drills in specific rooms or crew only announcements delivered only to staff. By the end of a week we were bone tired, traumatized, a bundle of nerves and happy to crawl off this pathetic ship swearing never ever to book costa cruises again. Everything on this ship is focused on covering them against any complaints/claims coming from passengers, it is never about the passengers' wellbeing. Nothing works properly hence you have to run to and fro for several km/ day from upper decks to reception to sort out malfunctioning cards, misunderstandings etc after, obviously, repetitively standing in huge queues. 5000 people and two tiny pools ( one in the middle of the buffet area- imagine the chlorine smell and the flooding restrooms nearby - pictures upon request) . Ever day they automatically withdraw 10 euro/ passenger from your card unilaterally - you are compelled to put money on their card and they administer it as they think fit- conveniently forgetting to mention that this is a daily tax not legal to impose on passengers in european waters. On the contrary, the management at guest services insists that it is a must. In european waters, it is the passengers' decision to offer the sum if you are happy with the services, at the end of the journey as all other companies know and accept. Generally speaking on cruises you comply gladly because you are satisfied and well rested, happy with the services provided. here, whether you are a satisfied customer or an extremely dissatisfied one you are told that " bad luck", you have to pay (i have recorded proof i can provide in this respect). On costa diadema everything is on savings mode. On other cruises you are looking forward to the fabulous performances in the theatres every evening. On costa diadema they have a weekly evening show ( one of your 7 paid evening shows!!) delivered by the employees - pathetic amateur night they claim the passengers must appreciate as it is a gesture for them. I shall not be imposed amateur shows upon myself and my family as we did not pay for them ( can provide some videos for general hilarity). I suggested we, the passengers, could also help with further savings, some can sing, others dance, a few recite, numerous hum etc. It is extremely embarrassing for both sides: passengers who are told that they should be grateful and appreciate this " nice" gesture on the part of the staff, and the staff themselves who are ridiculed on stage. When compared with the grandiose shows on other cruise lines you feel like crying at your stupidity of having chosen costa. On the other nights a few pathetic dancers/ singers on a big stage on which they get lost, try hard to warm up the passengers, again to no avail. Non stop mix ups, attitude problems, laziness, misunderstandings because of language difficulties of employees ( we suspect super overworked and very cheap for the company, hence no special skills are needed). Should you - god forbid - expect an egg for breakfast, you are told to go down two decks and buy one in a specific restaurant:)) how cool is that ?! Fabulous Diadema savings mode Part of my family accommodated forcefully- as i have shown above-on a superior deck hardly saw their steward ( we had a very good steward on a lower deck). When they complained at reception they were sent a few apples in a basket and a bottle of cheap champagne and nothing changed, they were told that they should be pleased. No further comment. Do not recommend costa diadema to anyone ever!!! Those who worked hard for their money and wish to rest and enjoy a few nice days are in for a very nasty surprise. Buffet closed and cordoned off 1-1.30 hours before closing hour, resulting in even longer queues, even machine water and coffee are attentively monitored and offered only for a short time, while staff watch eagle-eyed so that you do not take 3-4 cups of water. Have been waiting for months on end for this cruise together with my family only to find that at the end of it i had to apologize to them all for the week from hell i had imposed on them. Never, never again costa. We have been on very many cruises before but never experienced anything of the kind. I had expected february to be a more savings oriented cruise but nothing to this extent. If that is the way they treat passengers i do not think i can afford to throw money away on them and, meanwhile, on my own money, masochistically torment myself and my entire family. Read Less
Sail Date February 2017
The ship was very grand, I loved the style , Value for money too , food excellent, cabin excellent as the service. Entertainment very enjoyable. What really stood out for me and made my holiday very special was the Hungarian Latin Dance ... Read More
The ship was very grand, I loved the style , Value for money too , food excellent, cabin excellent as the service. Entertainment very enjoyable. What really stood out for me and made my holiday very special was the Hungarian Latin Dance Group. They were four oustanding professionals and kind human beings, the band playing was superb and so the pianist, all staff was very good nothing was to trouble for them, they were happy to help at any time, and they was on top of all the informations of what was going on, I could not imagine how much hard work to put all the logistic in place it must be a huge task i don't know how do they managed it. I am looking forward to my next Costa cruise mainly because of them and the Enternainment team formed by Italian, Spanish, Brazilians and Philipinos nationals. The shuttle services was good too and very organized. Read Less
Sail Date February 2017
(This will be a long review since I promise myself that I will leave a good detailed review just so people know what they are missing.) We are a couple in our 30's and 40's, no kids. We travel a lot but never been in a cruise ... Read More
(This will be a long review since I promise myself that I will leave a good detailed review just so people know what they are missing.) We are a couple in our 30's and 40's, no kids. We travel a lot but never been in a cruise vacation.We decided to take this cruise because of the rate, schedule, cities that are covered and port of embarkation which is at Marseilles. We purchased the package because of the rate which is really a good deal during that time without reading reviews from other customers. After reading all these reviews, it really made me feel that it's going to be a bad vacation. Complains from food, water, service, over pricing in everything and even the program which some said it's just average. My expectations are really low to the point that I was not excited for this trip. I'll start my review with embarkation, it was easy and fast. We made a mistake not coming early because we thought its like a flight that after check-in, you will be going to the gate and waiting for boarding. But big mistake. After leaving your luggage and check-in, you will go directly to your room and your card is just waiting for you on the bed. You can enjoy all the services that are available as soon as you have this card (only if you already made a prepayment package, which we did. We bought our drink package so that we can just drink and never think of how much are we spending already.) If not, register your credit card before purchasing, which is super easy. The ship is gorgeous. It looks new and every inch of it is very clean. As soon as I got inside, I was regretting already that we only took 7days. It was alive with colors and music. It's huge and everyone inside are having fun with drinks and activities. Breakfast has two areas, international and Italian. On our first breakfast we went to international, there was a long queue outside the restaurant. We waited for at least 15minutes before getting seated. They serve hot meals here which I advise to go to if you like eggs and sausages. On our following breakfast, we decided to go to the Italian. I find it more relaxing and there are a lot of options but yup of course, no eggs. We tried the breakfast room service one time because we had to leave early for Rome and I find it very simple, not so much options. We tried lunch only once because we always eat out when we are on dock. Lunch is buffet, food is okay lot's of options but it's like a market. So get ready to fall in line and rubbing elbows with other guests. Dinner is seated. I really like the idea. Food is great when its like a special night but average when its just a normal day in the boat. Food and drink are served right on time. We always anticipate watching the spectacle before our dinner at 9pm. I find the singers and dancers amazing. Top notch talents. They even had an opera singer which was really good. Different program each night so you always have something to look forward to. I didn't like the comedy guy but my husband like him, so maybe it varies. There were activities from 8am until late night. They never ran out of things to do. I like the most was the white party, gala night and Italian night. I was amazed that people were dress to impress. My advise for future costa female clients: bring long gowns, heels, make up. And for guys, bring your suits! You will feel left out if you don't. Plus it's really nice to dress up. Service is excellent. Drinks are served fast. Servers are pleasant. We paid 25euro/day for our drink package and it was an amazing deal. Coffee is served during breakfast but this is just regular one. If you like espresso and cappucino better get the drink package. There are juices at the buffet area but if you like smoothies or virgin cocktails better get the drink package. If you like wine with your every meal then get the drink package. If you missed buying one before embarkation, they sell it there for the same price. But there was a loop hole with the drink package, you can order water by the glass but you cannot order a bottle of water. It's extra charge or you can buy the premium drink package which is around 40euro/day or buy the water package. It was funny that I was expecting this type of things might happen, but it didn't matter. You can actually buy water from outside and bring it to your cabin. We tried and I can say that you really can. Regarding excursions. I saw complains that its very expensive. Well this is true, but i think it's just the same with other cruises and even 5 stars hotels. So, if you are in a budget just go do it on your own. It's a bit of walk to take buses or trains but it's cheaper. We didn't had a problem getting out of the port or even getting back but we researched well before our trip. It was an amazing experience. We would go back for sure and we already told our friends about it. Actually one of our friend already went with his wife for the 12 days mediterranean cruise, and we just have the same experience. Read Less
Sail Date January 2017
Very disappointing cruise. After a great 2015 Christmas cruise, our 2016 cruise aboard Diaderma was a huge disappointment. Meal times were nothing short of a cattle market. Christmas Eve being the worst meal I've had in a long time. ... Read More
Very disappointing cruise. After a great 2015 Christmas cruise, our 2016 cruise aboard Diaderma was a huge disappointment. Meal times were nothing short of a cattle market. Christmas Eve being the worst meal I've had in a long time. We ate in the Adularia Restaurant which was clearly unable to cater for the number of guests. Queues of frustrated guests trying to get a table. Once we did finally get a table, the meals came out luke warm, some even cold. The delay in between courses sometime approached 1 hour. On one evening after being left for over an hour waiting for dessert, I tried approaching the restaurant manager who clearly didn't want to know and walked away mid conversation! Very poor customer service. Out of 7 nights on board we had one decent meal - and that was when we paid extra for it at the Samsara restaurant. With the exception of the professional dance troop, the evening dancing entertainment was also poor. Second rate tacky music circa 1970/1980. I'm sure Costa can do better - they just missed the mark on this cruise. Read Less
Sail Date December 2016
the ship is stunning but they would charge you for the air you breath if they could the over powering Italian atmos can drive you mad plenty of queuing for food grumpy waiters,argumentative bar staff ,forced to tip at end of voyage you ... Read More
the ship is stunning but they would charge you for the air you breath if they could the over powering Italian atmos can drive you mad plenty of queuing for food grumpy waiters,argumentative bar staff ,forced to tip at end of voyage you really have to look hard and consider if this is for you,...oh and dont book via Iglu.. bad advice due to lack of knowledge and poor customer service ,cabins are nice but kettles not allowed [more cost ] unpleasant time waiting to book in to board ship only two people booking you in took ages,waiting one and a half hours for dinner then served by a grumpy waiter ,expensive drinks both alcoholic and soft should be cheaper than uk but they are not,the 5th language is English Italian being number one then German ,Spanish,french didn't find cruise relaxing with the constant Italian babble in your ear and the childish entertainment went on a carnival cruise few years ago was brilliant please look long and hard before you book [not with [Iglu] Read Less
Sail Date December 2016
I just came back from Western Mediterranean cruise with Costa Diadema. It includes Palma de Mallorca, Civitavecchia / Rome (Italy), La Spezia (Italy), Savona (Italy), Marseille (France) and Barcelona (Spain). Overall it was a good value ... Read More
I just came back from Western Mediterranean cruise with Costa Diadema. It includes Palma de Mallorca, Civitavecchia / Rome (Italy), La Spezia (Italy), Savona (Italy), Marseille (France) and Barcelona (Spain). Overall it was a good value for the money. But it is hardly impressive, if you have taken other cruises. The main weakness is buffet food and the quality of nightly entertainments: low level and cheap. Lousy singers and dancers, short shows (max 40 min) and not much variety (almost every night is dancing and singing, with rare acrobatics). The buffet is very poorly arranged for the number of guests, so it's a constant struggle to get food. The main dining is very slow, min of 1.5 hours to eat, with small portions. Cruise line tries to rip you off in any way they can, including providing expensive buses from port to city, while not providing any information on what else you could do. The strong points are fairly new beautiful ship and great crew (mainly from Philippines and India). With so many options avilable, I will not choose Costa next time. Read Less
Sail Date November 2016
was recommended cruise by iglue,had cruised twice before with different lines if your thinking of a Costa cruise I highly advise you look elsewhere ,the ship was spotless that's the good point over and done ....English is the last ... Read More
was recommended cruise by iglue,had cruised twice before with different lines if your thinking of a Costa cruise I highly advise you look elsewhere ,the ship was spotless that's the good point over and done ....English is the last language spoken,its pot luck if you get a waiter whose not moody, the buffet is like a cattle market free for all with pushing in and general bad manners,we waited 1 hour and 15 mins in between the starter and the main when we went dinning...,making tea in the cabin is forbidden,you have to pay for everything other than breakfast time when tea, orange ,coffee is free,a small beer will set you back £4 every thing is overpriced and will make a big difference to your budget,there is nowhere to buy toothpaste or small items on board but you can get a high end watch or handbag,the constant having to pay out soon puts a damper on things,wouldn't be so bad if the prices were not so outrageous .The main theme is Italian so expect cold meat and sweet cakes for b/fast,we tried the full English and I am not exaggerating when I say the fried eggs were fridge cold and the rest was disgusting. evening buffet was OK with more variety available,the entertainment ranged from good to childish,my son in laws father collapsed in palma and we rushed him back to the ships doctor who would do nothing till the cost was explained,there are silent light switches in the cabins but very noisy door locks that wake you up in the middle of the night by some inconsiderate door slamming...the tv has over 80 channels but only 3 are English and 2 of them are news channels I could go on but I think you get my point ..look elsewhere . Read Less
Sail Date October 2016
Just back from a week on the Costa Diadema. Would suggest to everyone to go with another company as Costa made us feel like a burden on numerous occasions throughout the week. English was the fifth language on board after Italian, Spanish, ... Read More
Just back from a week on the Costa Diadema. Would suggest to everyone to go with another company as Costa made us feel like a burden on numerous occasions throughout the week. English was the fifth language on board after Italian, Spanish, French and German. The schedule, procedures etc. were chaotic and confusing for us and every query we made to a member of staff was met with eye-rolling and annoyance. The desk staff at reception on level 3 are particularly unhelpful and plain rude. With a few exceptions (in particular a very nice and helpful waitress named Leabel) we found the vast majority of the staff on board to be unconcerned with looking after guests and it seems that upselling, blowing off queries and complaints and doing the bare minimum for guests is the order of the day on board this ship. This was our first cruise with Costa and will definitely be our last. There is a serious attitude problem which usually starts with the senior staff and filters down and we feel this is certainly the case here. Initial cruise cost us 900 euro for the week for 2 which was very good value. Our extras bill at the end was 1580. So almost 2500 in total for 2 people for the week. We feel that for that we deserve better and can certainly get much better elsewhere. Aside from the attitude of staff which was by far our main gripe there were not many other redeeming factors for us. The buffet food was good but always cold. The sit down restauants which were included in the initial price were very nice but the food was not as good as the buffet which shouldn't be the case and again food was always cold. We upgraded, to the higher restaurant package (which we feel is Costa's aim anyway) and those restuarants were excellent, especially the Teppanyaki. The entertainment during the day was quite good with usual mix of quizzes, dance classes bingo etc. The evening/night was different with very little to do other than gamble in the casino, or attend poor music shows. We feel as it was set up so that most people would not be up all night making the most of the drinks package that they purchased for 200 euro per person.The pools are tiny. Again we had to pay extra to use a sauna, steam room & hot jacuzzi in the Samsara Spa which were beautiful. Simply you have to pay more for everything and if you don't you'll struggle to fill your time and will find it boring (again we feel this is not by accident on Costa's part). The excursions were all very overpriced so we did not book any of those, the wifi was expensive, there were two english TV channels in the cabin (BBC news & Aljazeera) and very poor selection of movies to rent which cost 9 each. Costa advertise their 4d cinema, scuderia simulator & star lazer as highlights of the ship but they are all terrible and should be included for free but again are extortionate. The ship itself is huge, lovely and clean and it's a shame that with some very simple changes by Costa this could have been an excellent trip for us and everyone else. Anyone who tells me they enjoyed their trip on this ship, trust me you can do much much better for your money. We could live with the entertainment and facilities not being up to much but when the staff including managers and senior staff are as rude as we experienced on this cruise it makes the whole experience feel terrible. Rant over, and if even 1 or 2 people read this review and decide not to travel with Costa we would be happy as losing business is the only way that this company will change their ways and look after the customers much better that do travel with them in the future. Read Less
Sail Date October 2016
Me and three Girlfriends went on the cruise from Canada. So right there you know we had fun. Lol The ship was new so it felt clean and fresh. We enjoyed everything about the ship and the stops along the Mediterranean ... Read More
Me and three Girlfriends went on the cruise from Canada. So right there you know we had fun. Lol The ship was new so it felt clean and fresh. We enjoyed everything about the ship and the stops along the Mediterranean Barcelona was an excellent stop. We found that we had a good amount of time on land to get a taste of what Europe could offer for heritage sites. Suppers were the best and the staff was excellent The buffet was always tasty with really great desserts. The entertainment was outstanding.....the magic act was hilarious We danced every night to an amazing Rock band in the country rock pub in the fifth floor If anyone could help me out ....I'm trying to find out the name of the band Valerie was the lead singer and bass guitar player I would book again if I knew they were playing on the ship. Email me at lindaadventure@hotmail.com if you have information on the band A great ship for a great price Thanks Read Less
Sail Date October 2016
Costa Diadema Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.0 3.1
Entertainment 4.0 3.4
Public Rooms 4.0 3.7
Fitness Recreation 5.0 3.3
Family 4.0 3.3
Shore Excursion 3.0 3.0
Enrichment 2.0 2.9
Service 4.0 3.3
Value For Money 4.0 3.2
Rates 3.0 N/A

Find a Costa Diadema Cruise

Easily compare prices from multiple sites with one click