Booked this cruise because we were already in Florida and we thought it would be great to get away. This sailing was convenient for us. Well where do I begin, the staff was not very knowledgeable about disembarking when we got to the islands, some said level one , some level two that day ended up being level three. My husband and I purchased the beverage package, I was disappointed to find out ...
Extremely poor customer service. purchased the upgraded drink package and told several times we did not have drinks covered. drinks were horrible. ran out of beer on the second day of the cruise and no one knew when they would replenish the supply. rooms were dated and hallways smelled of sewage. clearly a problem as they were replacing the carpet on our floor mid cruise. food was horrible ...
I was really excited to get back and give Costa Deliziosa a proper review. I am not sure which cruise most folks that have had issues with this cruise sailed on though my experience was completely opposite.
So yes I have been on about 10 cruises in The U S and one out of Rome. Also I used to work on a ship (Everyone a large vessel is not a boat. It is a ship) years ago.
Pre registration was ...
We just came back from a 37 day cruise (Western Caribbean and Transatlantic) with the Costa Deliziosa, starting on february 21. It was our 25th cruise and the 6th or 7th time with Costa and absolutely the very last one with Costa!!
Positive points
1) The service in the bars. The waiters take your order electronically and we had our drinks always within 5 minutes.
2) The system of hosts ...
Costa -Deliziosa
Our 11-day cruise (February 21, 2019) generally was made most enjoyable by the crew. Very helpful, pleasant & happy to serve you. Everybody spoke English as well as two or three other languages as well, so there was always someone to help you as needed. This was a very International passenger list as the 11 days thru the Western Caribbean was the intro trip to the repositioning ...
I was on other cruise where the cabin was so small we had to keep open luggage under the bed and use them as closets.Costa cabin is so nice and spacious.The cleaning of the cabin, is so amazingly good, in the minimum details. and any request was looked into!
Amazing clean bathrooms all over at any time. And if there was an issue on the public spaces if you notified it, they were instantly ...
We chose it because of the port of call and the price "seemed" right?
The service was poor and the customer service desk was not much better, staffed by people who had very little experience with travelers and were misleading and uninformed.
Promises made were not kept resulting in our wasted time. Time is money$$$ !
Little or no efforts were made to fix issues. We read about problems in ...
Full disclosure: I won this cruise, so my only choice was itinerary, and after reading many negative reviews, I was quite worried. My worries were unfounded and we had an amazing time...as Americans, the Italian flavor added to the experience...rather than detracted, in our opinion. The last night, the dining room was rocking as waiters danced with passengers, the Italians started a conga line ...
You get what you pay for. Do yourself a favor and book a real cruise, not one that works you over at every step of the way. Save a little more money and do it right. Way to many cons vs. pros to mention. Only good thing was our cabin and room steward. These people work like dogs all for the almighty corporate profit. No costumer service. So many different languages, very little is included. You ...
Regardless of poor reviews that we read, we embarked on the Costa Deliziosa due to provided price discounts (~70%) for 2 x 10 consecutive days. And, the following is our personal opinion:
1. Food and its variety was very good in taste and the quality terms.
Except:
a) there was very poor choice of tropical & exotic fruits like Papaya (popular in
Central America), Dragon, ...