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7 Helpful Votes
Sail Date: February 2018
I coincided myself a easy going passenger on the cruises we go on and there have been 26 with this our first Costa cruise but it will be our last. i don't know where to start so lets start at the beginning. They lost a piece of ... Read More
I coincided myself a easy going passenger on the cruises we go on and there have been 26 with this our first Costa cruise but it will be our last. i don't know where to start so lets start at the beginning. They lost a piece of luggage of my, my cpac machine so the 10 day cruse went without much sleep for me and my husband. They front desk couldn't care less, I was bothering them every time I made a inquirer. Second the rooms are old , we had a mini suit and it had seen better days, worn fabric on rugs and chairs , chipped and discolored counters and surfaces. Door would not lock and you needed a hammer to open it. They came twice to fix it and still I had to kick it to o pen it. The toilet backed up 3 times, I got to know the plumber by his first name. The electric went off several times and so on.... The food is fair at best, your lucky if you get a hot meal as they serve them all at once in the dining room. The troth as we call it ( the buffet) is even more of a disappointment , mostly casseroles and pasta, stews and no carving stations. The charge extra for a hamburger and pizza. You only get water to drink EVERYTHING else is extra , even ice tea. They nickel and dine you right from the start. The entertainment was fair at best we walked out on several shows as other did just because it just was not entertaining. All in all this was the worst of our 26 cruises and we have been on some stinkers. This was the worst.. Read Less
14 Helpful Votes
Sail Date: December 2015
Positive comments: Room steward was excellent but overworked, on other ships we never saw a room steward working every night at ten pm. The waiters were overworked but excellent The theater shows were consistently very good. ... Read More
Positive comments: Room steward was excellent but overworked, on other ships we never saw a room steward working every night at ten pm. The waiters were overworked but excellent The theater shows were consistently very good. Indeed they were the best shows we have seen than on any other cruise line we cruised with including Carnival, Princess and Celebrity. The animation team was very good. Negative comments: We only saw Max, the cruise director, at night for three minutes at the end of the theater show. No morning show on TV to announce the daily activities. In 26 days we met him once and his assistant we never met her personally. We were told that he was very busy in the office managing his duties. I expect that he would have had the same duties of cruise director as on other ships, but we saw all of them. The captain did a very good job in handling the ship in good and foul weather but he never communicated with the passengers. On other cruise ships we always had an announcement at noon by the captain. The persons at the tour desk were not informed and were not interested in finding information when asked for. They did not even know the location of the port on the Maya Coast and when we asked for a map they made no effort of finding the information. No lectures about the coming ports, thus we arrived in port and had no idea of what to expect. We are Canadian residents and we bought the cruise tickets in Italy. The first night at the restaurant they told us that there is no water on the table, only bottled water. Thus, we had to buy a water package since we could not have dinner with no water. When we boarded the ship there was no welcome, we were told to make our way to the stateroom. We had many sea days and no lectures. On other cruise lines such as Princess and Celebrity we consistently had very good speakers that every sea day lectured on topics of general interest, such as astronomy, famous explorers, economy, forensic science, use of radioactivity in science and health, etc. Given the high number of sea days on this crossing we were expecting such lectures but none were offered. The Diario had notices not to hoard the chairs near the swimming pool and on the decks with the warning that the towels would be removed if the chairs were unoccupied. However, with the Costa line policy of cutting positions there were no pool personnel, as there are on other cruise lines, so it was impossible to enforce. The only personnel near the pool were the bar waiters and the animation team. Neither group was interested in enforcing the no hoarding rule. Costa Club should have contacted us as first time users of Costa to a meet and greet and make sure we understood their policy and point system. The manager of the customer desk had no customer manners. As mentioned above we were surprised of the fact that there was no drinking water at the restaurant at dinner and that we had to buy bottled water. When we questioned her on the night of December 2, 2015 she told us, quote: ”Avevte pagato cosi poco per la crociera che vi aspettate anche l'acqua a tavola ?” (translation, you have paid so little for your cruise that you expect water at the dinner table ?”). We paid what we were asked to pay and nobody told us that water was not included. No buffet in first cruise, from December 2 to December 21. That meant no alternative to a seat down meal . When other cruisers boarded in Fort Lauderdale, the hotel director had the buffet opened at night as well. It was our dream to travel with Costa for their excellent cuisine. Very disappointing, sometimes we had a hard time knowing what was on the plate, a lot of sauces covering dishes with no flavor. The vegetarian choices were not much better. Finally quality for money: Costa's strategy seems to be to charge a reasonable daily fee to fill up the ship and then charge for everything possible to increase their profit. This strategy might work out well for Costa but most cruisers from different nationalities were not happy with the outcome. We often heard the comment that people would not come back. If Costa lowers the quality, then people would not come back even at a low price. Read Less
8 Helpful Votes
Sail Date: November 2015
We had booked a classic without view and were amazed when 3 weeks before sailing we got our cabin assignment - upgrade to a mini suite. The cabin was comfortable and clean and was our oasis of calm helped by a very efficient stewardess. ... Read More
We had booked a classic without view and were amazed when 3 weeks before sailing we got our cabin assignment - upgrade to a mini suite. The cabin was comfortable and clean and was our oasis of calm helped by a very efficient stewardess. This was the best thing about the entire cruise. I have had 11 cruises on Costa over the years but this cruise will be the last. In Europe the ship turned into a ferry with passengers who appeared to be starving pushing and shoving and trying to knock you out of the way at the buffet. After Savona it settled down but it was not helped by the number of beverage stations being out of order in the buffet. So we ate breakfast and lunch in the dining room which was acceptable. Dinners soon went downhill with what appeared to be a menu of leftovers. Halfway through the voyage they opened the buffet in the evening for 1 1/2 hours and remarkably it was quiet so at least you could get a salad/veggies etc instead of sitting for 2+ hours in dining room for a 2" piece of salt cod and cabbage! Entertainment was geared towards Italians/Germans/French and I have never felt on a cruise before that Brits/US were not invited or not expected to participate. Shouting/screaming through the night was the norm in europe. There was really no activites - even the ping pong balls were for 2 for a euro and it was a hassle to get paddles from a bartender in exchange for your sea pass. TV was replays of pavarotti - when the ship neared the caribbean we looked forward to seeing the news - nothing in english - only european channels! Read Less
12 Helpful Votes
Sail Date: November 2015
My husband and I are avid cruisers, having cruised on NCL, Princess, Holland America, Carnival, MSC, Celebrity and even a Costa Caribbean cruise. We booked a back-to-back leaving Venice, going to Italy, Greece and Turkey and the 2nd leg ... Read More
My husband and I are avid cruisers, having cruised on NCL, Princess, Holland America, Carnival, MSC, Celebrity and even a Costa Caribbean cruise. We booked a back-to-back leaving Venice, going to Italy, Greece and Turkey and the 2nd leg back to Florida (36 days total). The first problem was the itinerary change AFTER we paid our final deposit and had already booked our airfare. We really wanted to see Turkey (2 stops) but they changed the itinerary and substituted Croatia and Montenegro. So, this wasn't a deal-breaker but we were disappointed as there were other ships that were going to Turkey. Then, the 2nd problem - we were to embark in Venice but when we arrived at the port, the ship was not there due to weather. They ported the ship in Trieste and we had to be transported for a 2 hour coach ride to Trieste. The whole process was a nightmare (totally disorganized and a complete disregard for passenger comfort). We had to sit in the Venice terminal for 2 hours before our bus got there, with not even water being offered. Third problem, once we got on the ship in Trieste, they closed the buffet line 10 minutes after we got there so food was limited and we had not eaten since breakfast. There were hundreds of passengers still being transported so I'm sure they were not happy when they got there with no food until dinner at 7:30. Fourth problem, our cabin was fine for the first leg but we had to change for the transatlantic portion. This cabin (6234) was the cabin from hell...next to the steward station, crew stairway and below the room service prep area. Banging, clanging and slamming all day and all night. We complained and requested a cabin change but were told nothing was available. After 3 nights, we were so fed up we were ready to disembark the ship and fly home at the next port. I told the Cruise Director and, somehow, they miraculously found us another cabin (which actually was a good one). Fifth problem - my husband and I eat 2 meals a day (late breakfast and late lunch) at the buffet as eating late meals just do not work for us. This was not a problem on all the American-style ships we have cruised on. The Deliziosa meal schedule was quite different. Breakfast in the buffet was predominately pastries, breads, a few cold cereal choices, yogurt and fruit. There was no skim milk for our cereal so we basically diluted it with water. On the transatlantic portion of the cruise they did add eggs and bacon to the buffet. Hot drinks (coffee and tea) were only provided at breakfast and during "snack hour" which was 4:00 -5:00 p.m.- there were none at lunch or dinner. If you wanted them, they had to be ordered from the bar staff and charged to the cabin. The only cold drink you could get without being charged was water (no iced tea or flavored beverages at all). They actually turned off the water and ice machines after lunch. Snack time was a zoo - they only opened one station (food and beverage) so the lines were horrific to get finger sandwiches and hot coffee/tea. Pizza was available free for about 3 hours each day (plain - tomato sauce with cheese). If you wanted a different kind of pizza, you had to pay for it at night. There was a charge for room service (I think 5 euro per person) but we never used it. The buffet usually closed by 3:00 p.m. and did not re-open until 7. Even then, the choices were pretty limited. LOTS of pasta available, though, at lunch. We enjoy other ships because they provide popcorn, ice cream, etc. but Costa did not provide anything at all except what was available at meal time. We found the entertainment to be mediocre. I realize it's hard to schedule entertainment for people who speak so many languages so I hate to bash them for this. I was disappointed, however, at how obnoxious and rude many of the passengers were. During the shows, they would talk loudly and leave once the announcements had been made in their particular language. Meal time was especially exasperating as they would basically run you over, push you out of the way, talk and even SING loudly and generally make meal time an annoying affair. We enjoy using the dry sauna for relaxation but again found the people to be loud and annoying while we tried to relax...I realize the ship cannot do anything about this but it is something you may to consider when taking this ship or this cruise line. All the English-speaking people we talked to on the ship seemed to have the same opinion of this cruise. Read Less
Costa Deliziosa Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 3.0 3.0
Entertainment 3.0 3.3
Public Rooms 3.0 3.8
Fitness Recreation 4.0 3.5
Family 3.0 3.5
Service 2.0 3.3
Value For Money 4.0 2.9

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