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9 Helpful Votes
Sail Date: March 2018
Friends found cruise at a reasonable price. A group of 8 decided it would be a fun trip. The written instructions we received after purchase informed us that our luggage must be smaller than allowed by the airline. This was a 29 day ... Read More
Friends found cruise at a reasonable price. A group of 8 decided it would be a fun trip. The written instructions we received after purchase informed us that our luggage must be smaller than allowed by the airline. This was a 29 day trip. Our carry on was to meet very small criteria and was not allowed to have wheels. The reason was that there would not be room on the land tour buses. There was plenty of room on the buses. The written material explained that we would be charged a daily per person amount for gratuity that would be divided among certain staff. We learned this was not accurate and that this money would go to Costa to help defer salaries. We were asked on regular basis to tip all who served. The amount charged for “gratuity” was about $600 per couple and was in addition to regular tips. We learned that this could be removed but we were not informed of this by staff or YMT. Tours provided by the ship were more expensive than private tours. There were many, many complaints about the food. Many items free on other cruises were purchase items on this cruise. You purchase water for your room, soft drinks, ice cream and various other items. You were provided one bar of soap and no wash cloths. You could ask for extra soap. Wash cloths were harder to obtain. TV was limited. You could usually get BBC. WiFi was a charge item. Entertainment was very average and often put on by the Costa staff. We saw some really interesting places but I would not take this tour again. Many people on the ship got a upper respiratory illness near the conclusion of tour and of course you can get no help without paying to see a doctor. Read Less
8 Helpful Votes
Sail Date: November 2017
We wished to do a Transatlantic with interesting stops rather than an A . B We were happy to go on the Deliziosa as we were satisfied with our 2 previous cruises After reading the Carnival annual report for 2016 some of the sub ... Read More
We wished to do a Transatlantic with interesting stops rather than an A . B We were happy to go on the Deliziosa as we were satisfied with our 2 previous cruises After reading the Carnival annual report for 2016 some of the sub standard services on this cruise were inevitable The company is cutting costs to maintain profitability. The embarkation in Venice was the usual Costa shambles that took forever - this time worse than usual, as it rained in Venice so no.one visited the port and everyone wanted to board at once. You would think it was the first time Costa was loading passengers Once on board we had lunch in the Buffet The ship looked fine and the cabin was ready early with the luggage inside. The only issue was a badly stained toilet seat and cabin steward Carlos sorted out a replacement immediately. He always went the extra mile and is a star Most nights the dining room was never open on time and the service was always hectic The dining room is short staffed due to cutbacks and upsets the ambience. Yes Carnival you are saving on costs, irritating your client base, image and damaging the business - an area of gross mismanagement No esteemed Italian themed line would charge for Pizzas or Ice Cream and never serve Ice Cream as a Desert on a 26 day cruise. These cuts you will ultimately cost the line market share The food quality in the Buffet and Main Dining Room was in keeping with the expectations of a middle class ship The standard of entertainment was high and there was always something on the go . The theatre shows were sometimes a bit repetitive ,but it was a relocation cruise. Max the Cruise/Entertainment Director really had the ship buzzing fantasti job and did a Table clearing in the Buffet and on the outside decks was very slack management The selection of ports and the variety of port excursions were more than adequate although some excursions, perhaps, were a little pricey We noticed that the few young children on the ship seemed to have lots of fun We chose to do the Port visits alone as most of the times were fairly short Disembarkation in Miami unfortunately also had some hiccups We requested and had an early departure agreed, then we were given 2 different sets of labels for times much later and needed to go to reception to fix the error, to be told our name should be on the early list, when the list was checked our name was there, not good.- some passengers missed their transport as they did not change their labels and left the ship late We probably would cruise with Costa again but with all the Nickel and Diming one needs to be sure of what to expect.Beware the cruiseline varies the facilities included in the price, from cruise to cruise A guy I met in the sauna summed it up, a Volkswagen will not give you the trimmings that a Mercedes will! Read Less
Sail Date: August 2012
I am retired and have so far 121 cruises on 51 different ship. We flew into Amsterdam and arrived at the cruise terminal at noon. There were about 2000 people, in the venue with 200 seats, and people were still disembarking.When they ... Read More
I am retired and have so far 121 cruises on 51 different ship. We flew into Amsterdam and arrived at the cruise terminal at noon. There were about 2000 people, in the venue with 200 seats, and people were still disembarking.When they called to start boarding at 1 p.m. utter chaos started, because the majority of the passengers were Italiens with at least 4 children each. We finally made it on board. The ship is "Costa" but not as overdecorated as the other ships. Cabin 7821 was a standard cabin with a shower, with a larger balcony than usual. First seating for dinner was at 6:45 p.m. a bit late for some. The restaurant was nicely decorated, but the waiters have to many tables compared to other cruise lines, so they are constantly running, still the service takes very long. The food was Italian, and we found it to be quite good. On the 5th day we stopped the maitre D when he passed by and told him our complaints. He had not been to our table before, after that he made it an issue to pour the water into our glasses. Since there were more than 1200 children on board, which could do whatever they wanted, the rules and regulations were not observed at all. e.g. 12 year olds were playing the machines in the casino, 4 year old naked girls were in the mens sauna, the whirlpool reserved for adults was constantly full of children, and all the people in charge or the officers looked the other way. When we finally approached them, because the no smoking signs were not observed at all, and people smoked heavily everywhere, he said: so far nobody has complaint. I said "am I a nobody", he shrugged and left me standing there. The shows varied in quality, some were so bad that we left, some were ok. BUT it seems to be an Italian custom to come 15 min. late into the show. So everybody has to get up and there was fighting over the vacant seats. The on board activities catered exclusively to the Italians, English was spoken by 20 % of the crew, the rest of them did not understand a word. Tips are automatically added to your bill, drinks are relatively expensive, but still international standard. We stopped in Cork, nice to visit Cough after you have done the Blarney stone. Vigo is a wonderful port, lots to do, Lisbon is always one of our favorite stops. Cadiz was very nice and unfortunately we arrived in Barcelona at 8;30 and left at 1 p.m. already. Disembarcation in Savona was as it is with other cruise lines, BUT the minute you step out of the terminal, chaos starts, no order at all, and we took the Costa Bus to Milan, which was a good deal, since it took the bus 2:30 h to get there, but 1 hour to get out of the parking lot. We had too many passengers on the bus, so they had to off load 4 people. As a resume we strongly suggest to avoid Costa during Italian vacation time. Children travel for free and some parents in an inside cabin bring their five children. Read Less
Costa Deliziosa Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 3.0 3.0
Entertainment 3.0 3.3
Public Rooms 3.0 3.8
Fitness Recreation 4.0 3.5
Family 3.0 3.5
Service 2.0 3.3
Value For Money 4.0 2.9

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