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2 Helpful Votes
Sail Date: April 2019
Ship is very beautiful and well laid out - enjoyed the central elevators. Service staff was exceptional - excluding the Excursion Desk (unless). Very disappointed in the food served - the Italian influence was missing - I have traveled ... Read More
Ship is very beautiful and well laid out - enjoyed the central elevators. Service staff was exceptional - excluding the Excursion Desk (unless). Very disappointed in the food served - the Italian influence was missing - I have traveled in Europe and did not recognize this reported influence - a staff person reported that being a repositioning cruise the quality was diminished. This was Basic Transportation - pure and simple. During our 19 days we got sick on day 5 and remained sick for the next 4 weeks. Everyone on the ship had or have had this virus. Other than Purel stations placed in the buffet area little or precautionary measures were visible. I did email to Costa Customer Service about my experience - got a letter back that in summary said they would use the feedback for future travelers and 'To Bad - come back again sometime' - Never again Read Less
3 Helpful Votes
Sail Date: March 2019
We were looking for an alternative to cross the Atlantic other than by plane to avoid the jetlag. As this sailing fit in our time schedule we booked a cruise on Costa Deliziosa leaving Ft. Lauderdale March 03. -To begin with the ship: ... Read More
We were looking for an alternative to cross the Atlantic other than by plane to avoid the jetlag. As this sailing fit in our time schedule we booked a cruise on Costa Deliziosa leaving Ft. Lauderdale March 03. -To begin with the ship: Costa Deliziosa is an eldery lady in need of a thorough make-over. The entire interior decor and design was retro. - Our cabin, which was a so-called Samsara balcony cabin mid forward looked tired and worn with stains on the old carpet and a shower curtain not properly fastened. Worse, the bedding reeked, and the linens were worn and had holes in them. The blankets were flimsy and not warm enough. - The food at the restaurant was mostly overcooked or too salty and poorly presented. So after a week we simply changed to buffet style for more selection but still had issues with the quality of the food, During the entire cruise the fruit consisted of old and beyond shelf-life plums, nectarines and oranges or fruit salad with stale melons. - We had booked a shore excursion to the island of Gordo in the Dom.Rep. which turned out to be quite hazardous due to very slippery rocks and rickety steps inside and through the caves. In Costa's tour description these hazards were not mentioned. - A week into the cruise we and a large number of other passengers contracted a severe bronchitis which made treatment at the ship hospital necessary. Yet, the ship management undertook no extra measures to contain the spreading of the disease or making sure that every passenger used the disinfectant displayed in public areas and restaurants. We saw people grabbing food at the buffet with their fingers! - Disembarking procedures in Venice were chaotic. There was no proper information and people were kept in large groups in different locations for hours to wait. So we finally took things in our hands and left the ship so as not to miss our connecting train. In comparison to other cruises we did with other cruise lines like MeinSchiff, Holland America and Princess this was the worst experience ever. Needless to say we wrote a detailed letter of complaint to Costa Cruises. And also needless to say their answer was non-committal as expected. Read Less
1 Helpful Vote
Sail Date: November 2018
We are an active over 70 couple and like to get away from the European winter for a while The Costa arranged bus trip from Austria to the Port of Savona was smooth and comfortable, Embarkation was painless despite the extra USA ... Read More
We are an active over 70 couple and like to get away from the European winter for a while The Costa arranged bus trip from Austria to the Port of Savona was smooth and comfortable, Embarkation was painless despite the extra USA requirements We did a short walking visit in friendly Savona as the weather was a bit chilly The Ship was spotless and its classic layout still works well - all that is missing is a quiet solarium area Although the weather was mostly calm even on the bumpy nights there was never any discomfort. On some days there was a slight irritable vibration, but no real problem The cabin was adequate and served the purposewell serviced by Alms The food is good - sometimes exceptional and sometimes average, It is no surprise that the menus are Italian flavoured as Costa is an Italian Line. The complainers amaze one - how people can criticize the extensive breakfast selection that caters for all tastes is beyond comprehension. Yes - sometimes dining orders are lost in translation. as the new waiters do not always understand the drawling and yowling American dialects In the MDR Marc, Carlos and Alfredo were stars At breakfast we never had to place an order after the first day- our order came automatically, so good was the attention, Juice,Coffee, Mueisl, Eggs. Toast etc As for those complaining about he lack of pasta - in the buffet there were never fewer than 4 variations daily!!! Spaghetti is not the only Pasta type On the entertainment front there was always something on the go for everyone and the international theatre shows and costumes were varied and excellent The overall service was good to excellent and always friendly. a smile and greeting from passengers also works wonders - these workers are not there to be be abused by ignorant, demanding guests, We did an excursion that was good, otherwise we did our own thing So all in all we had a invigorating cruise with interesting ports Read Less
9 Helpful Votes
Sail Date: March 2018
We knew what we were getting into, but never ever thought it would be as bad as it wo as. Food was never served hot or warm or body temperature, it was cold as a dead fish. Eggs, if you call the that, slimy kind of yellow. bacon burned ... Read More
We knew what we were getting into, but never ever thought it would be as bad as it wo as. Food was never served hot or warm or body temperature, it was cold as a dead fish. Eggs, if you call the that, slimy kind of yellow. bacon burned and really greasy. Hamburgers, well below body temperature. If you like bones with your salmon, you have chosen the right ship. If you like Prime Rib Sant cut you have picked the right ship. Entertainment, well stay hoe home and watch TV, it was terrible. Shore Excursions, OMG, no whispers, No Knowledge, horrible times in ports. IF YOU DON'T BELIEVE ME, TRY IT. Your money is wasted. Good Luck if you like smokers on balcony. cough cough. I was so sick of Dance Band Music I could puke. How about some good music to listen to. No music except some Jazz and who knows what on the ship. No music at all in many places during the evening. These cruises are sure as could be totally European. Go with Celebrity or Royal if you want a good cruse. We were just trying to escape the cold of March in the US. Typical Carnival, the owner of Costa, Read Less
9 Helpful Votes
Sail Date: March 2018
Friends found cruise at a reasonable price. A group of 8 decided it would be a fun trip. The written instructions we received after purchase informed us that our luggage must be smaller than allowed by the airline. This was a 29 day ... Read More
Friends found cruise at a reasonable price. A group of 8 decided it would be a fun trip. The written instructions we received after purchase informed us that our luggage must be smaller than allowed by the airline. This was a 29 day trip. Our carry on was to meet very small criteria and was not allowed to have wheels. The reason was that there would not be room on the land tour buses. There was plenty of room on the buses. The written material explained that we would be charged a daily per person amount for gratuity that would be divided among certain staff. We learned this was not accurate and that this money would go to Costa to help defer salaries. We were asked on regular basis to tip all who served. The amount charged for “gratuity” was about $600 per couple and was in addition to regular tips. We learned that this could be removed but we were not informed of this by staff or YMT. Tours provided by the ship were more expensive than private tours. There were many, many complaints about the food. Many items free on other cruises were purchase items on this cruise. You purchase water for your room, soft drinks, ice cream and various other items. You were provided one bar of soap and no wash cloths. You could ask for extra soap. Wash cloths were harder to obtain. TV was limited. You could usually get BBC. WiFi was a charge item. Entertainment was very average and often put on by the Costa staff. We saw some really interesting places but I would not take this tour again. Many people on the ship got a upper respiratory illness near the conclusion of tour and of course you can get no help without paying to see a doctor. Read Less
7 Helpful Votes
Sail Date: February 2018
I coincided myself a easy going passenger on the cruises we go on and there have been 26 with this our first Costa cruise but it will be our last. i don't know where to start so lets start at the beginning. They lost a piece of ... Read More
I coincided myself a easy going passenger on the cruises we go on and there have been 26 with this our first Costa cruise but it will be our last. i don't know where to start so lets start at the beginning. They lost a piece of luggage of my, my cpac machine so the 10 day cruse went without much sleep for me and my husband. They front desk couldn't care less, I was bothering them every time I made a inquirer. Second the rooms are old , we had a mini suit and it had seen better days, worn fabric on rugs and chairs , chipped and discolored counters and surfaces. Door would not lock and you needed a hammer to open it. They came twice to fix it and still I had to kick it to o pen it. The toilet backed up 3 times, I got to know the plumber by his first name. The electric went off several times and so on.... The food is fair at best, your lucky if you get a hot meal as they serve them all at once in the dining room. The troth as we call it ( the buffet) is even more of a disappointment , mostly casseroles and pasta, stews and no carving stations. The charge extra for a hamburger and pizza. You only get water to drink EVERYTHING else is extra , even ice tea. They nickel and dine you right from the start. The entertainment was fair at best we walked out on several shows as other did just because it just was not entertaining. All in all this was the worst of our 26 cruises and we have been on some stinkers. This was the worst.. Read Less
7 Helpful Votes
Sail Date: November 2017
Costa Deliziosa – My wife and I just got back from a TA (20 days) on the Deliziosa leaving from Rome and ending in Ft. Lauderdale and let me say from the beginning that all the negative reviews of Costa and this ship in particular proved ... Read More
Costa Deliziosa – My wife and I just got back from a TA (20 days) on the Deliziosa leaving from Rome and ending in Ft. Lauderdale and let me say from the beginning that all the negative reviews of Costa and this ship in particular proved false. The embark was fast and very efficient. We were in our room (BC Balcony) with our bags, in less than 20 minutes. I had booked a few things through MyCosta before the trip,(excursions, wine, etc.) and that part did not work seamlessly. The items showed up on their ship board computer, but the various departments never received the requests. I would probably not do that again. ALSO, it pays to go to the front desk and get a itemized printout of your charges at least three times during the cruise. Service on board was great and efficient. I read all the reviews I could find about the Deliziosa and their TAs in general and here are some of the things that have changed. The common restrooms were all very clean and well stocked. The nightly shows were very good and we only missed one or two. Yes, the main language onboard was Italian, but then the 2nd was usually English. A daily Ship Events paper was in English and the menus were in English as well. We ate most of our meals in the main dining room on deck two, but also tried the buffet a few times. Dining at the buffet was like WalMart on Black Friday. This was not Costa’s fault but our fellow passengers. We met other passengers that had been on other Costa cruises; some as many as 11 times. We asked them what had changed and most said was the details. Things seemed worn and dirty, like where you would put your hand on an upholstered chair. Most guests were charged for water, but US guests were not. German travel companies from what we heard had sued Costa about their automatic tipping policy and won. Therefore, the Germans tip on service and are not automatically charged. We did not purchase a drink package but drank daily Things that did help: we took a multi plug with a surge protector (there was only 1 plug in the room!), we took stick-on wall hangers that worked great to hanging coats, pants & etc. We have trouble with cramping if we are walking a lot, so we took packets of G2 (they make up a 20 oz. btl.) Very nice to have along. We took advantage of having breakfast in our room for only $5 svc chg. Read Less
8 Helpful Votes
Sail Date: November 2017
We wished to do a Transatlantic with interesting stops rather than an A . B We were happy to go on the Deliziosa as we were satisfied with our 2 previous cruises After reading the Carnival annual report for 2016 some of the sub ... Read More
We wished to do a Transatlantic with interesting stops rather than an A . B We were happy to go on the Deliziosa as we were satisfied with our 2 previous cruises After reading the Carnival annual report for 2016 some of the sub standard services on this cruise were inevitable The company is cutting costs to maintain profitability. The embarkation in Venice was the usual Costa shambles that took forever - this time worse than usual, as it rained in Venice so no.one visited the port and everyone wanted to board at once. You would think it was the first time Costa was loading passengers Once on board we had lunch in the Buffet The ship looked fine and the cabin was ready early with the luggage inside. The only issue was a badly stained toilet seat and cabin steward Carlos sorted out a replacement immediately. He always went the extra mile and is a star Most nights the dining room was never open on time and the service was always hectic The dining room is short staffed due to cutbacks and upsets the ambience. Yes Carnival you are saving on costs, irritating your client base, image and damaging the business - an area of gross mismanagement No esteemed Italian themed line would charge for Pizzas or Ice Cream and never serve Ice Cream as a Desert on a 26 day cruise. These cuts you will ultimately cost the line market share The food quality in the Buffet and Main Dining Room was in keeping with the expectations of a middle class ship The standard of entertainment was high and there was always something on the go . The theatre shows were sometimes a bit repetitive ,but it was a relocation cruise. Max the Cruise/Entertainment Director really had the ship buzzing fantasti job and did a Table clearing in the Buffet and on the outside decks was very slack management The selection of ports and the variety of port excursions were more than adequate although some excursions, perhaps, were a little pricey We noticed that the few young children on the ship seemed to have lots of fun We chose to do the Port visits alone as most of the times were fairly short Disembarkation in Miami unfortunately also had some hiccups We requested and had an early departure agreed, then we were given 2 different sets of labels for times much later and needed to go to reception to fix the error, to be told our name should be on the early list, when the list was checked our name was there, not good.- some passengers missed their transport as they did not change their labels and left the ship late We probably would cruise with Costa again but with all the Nickel and Diming one needs to be sure of what to expect.Beware the cruiseline varies the facilities included in the price, from cruise to cruise A guy I met in the sauna summed it up, a Volkswagen will not give you the trimmings that a Mercedes will! Read Less
3 Helpful Votes
Sail Date: November 2017
Comments also posted on TripAdvisor. This was the second transatlantic cruise for us. This time from Venice to Fort Lauderdale. Last year we crossed the Atlantic on the Costa Favolosa from Savona to Guadaloupe. Both crossings were, for ... Read More
Comments also posted on TripAdvisor. This was the second transatlantic cruise for us. This time from Venice to Fort Lauderdale. Last year we crossed the Atlantic on the Costa Favolosa from Savona to Guadaloupe. Both crossings were, for us, very good and fulfilled almost all our expectations. Embarked in Venice on a cold, rainy day. Took a water taxi from our hotel directly to the ship. Boarding took a bit over an hour, but when 2000 passenger need to get on board, quite normal. You proceed directly to your cabin where the Costa Card - your identity card for the trip and the Diario (newspaper outlining the activities) are waiting. The luggage arrived soon. Three cupboards, two hanging, one with shelves and under the desk five drawers are sufficient. We never used the mini-bar. The dining room is at the stern of the ship. The ship is 295 m (about 900 ft.) long . This meant each visit there at least half a kilometre walk! Great way to do some sport! We had a table for six in the "English" section of the dining room. Occasionally we enjoyed the company of a Scottish couple. They however seem to have preferred the buffet on the ninth deck. So, except two evenings when we were joined by families from Guadeloupe, we enjoyed a private table. Our waiter, Mat from the Philippines, was great. Friendly, curteous, helpful. Could not wish for a better one! Louis from Honduras assisted him. Always happy, always laughing and quick with serving. The menus are available in several languages. The English copy was excellent and the food we selected was usually to our tastes. Once or twice, the meat was not our taste, but this is minor. The other diner was on the 9th deck, the buffet. Breakfast and lunch were served there and people, often with youngsters or teens ate there. Here I want to comment on statements made often in previous comments that the food was terrible. First of all these commentators forgot that they were on an Italian ship serving Italian food for its majority of passengers, Italians. Yes, there were no toasters, just a few stone hard pre-toasted slices. There was no porridge, no waffles, etc. However consider, when you travelled in Italy, in mass tourism hotels, did you find waffles or porridge? Italian breakfast means usually an espresso with a couple of sweet buns and maybe a bit of fruit. And that is it! You go to Italy not to eat your home foods, go you to experience Italian food. Something worse than commenting on the food, were the overloaded plates in the buffet area. We have seen daily, for breakfast and lunch, passengers who selected so much food that they could not eat it all. For example, to just mention one of hundreds cases, a passenger took 6 slices of white bread, added six croissants, butter, cheeses, sausages and a few sweet rolls onto her plate. Started to eat. Soon left the plate and departed. The leftovers? Four slices of bread, five croissants, and most of the trimmings. And this in an age where there a millions starving. Costa tries to stem this waste. This year (not last year in the Costa Favolosa) the breakfast and lunch tables all had five three-sided displays with the heading “Taste do not Waste” and text in various languages urging the passengers to show restraint. In our opinion, the texts were to “nice” to carry fruit and should really be of the smoking category, showing examples of overloaded plates. Interestingly Costa removed those displays during the second part of the voyage. Once a woman passenger came to our breakfast table with such an overloaded plate. My wife asked politely if she would eat all that. She got up and left. In many previous comments, complaints were uttered regarding the waiters and often in general about the crew. Let me state that we almost never had an unfriendly or not helpful waiter or other crewmembers. They all responded gladly when you asked them politely for something or other. Most were happy to speak with you. Consider, they are working on a seven to nine months contract. Mostly work eleven hours a day with no day off. In general, the old saying “Just as one calls into the forest, so it echoes back.” applies Only a couple of staff members did not fit the above-mentioned attitude. In the dining room, neither the first nor the second maître d’hôtel ever came to our table to welcome us or inquire if we are satisfied. Never. In 31 days! And our table was not in a dark corner. What a difference to the maître d’hôtel on the Favolosa last year. There a smiling and friendly maître d’hôtel came by almost every evening to inquire, to tell of specials. Simply “normal” of what his job demands. Many complaints in the blogs are about the speed of service. There again you have to consider that the Costa ships are Italian ships. Moreover, Italians take their time to eat! One evening the service was quite slow, however on the Lido deck a huge buffet was served, with a meter high shank and square meter sized cakes. That took many cooks and they were missing for the normal dinner service. A prior mention in the daily Diario would have been appropriate. A previous comment on this same voyage stated that the dining room doors were not opened at the scheduled time. Let me state that for a specific reason I was at the door openings all except two nights, and the doors were always opened within a minute or two from the stated times of 6:15 or 6:30. One last item re food and this item is truly a shameful item for Costa. As a Perla member (travelled enough with Costa), you are invited for one evening to eat in the Samsara restaurant without a normally applying surcharge. When you make the reservation, you are shown an exclusive menu. When you sit down you are shown a small narrow menu with only two choices of main dishes. Definitively a cheat in my opinion and we hope Costa will soon remove this falsification. Sanitation: Norovirus on a ship is definitively bad. There have been cases and we were happy that we did not have an outbreak on the ship. To fight this there are many disinfectant dispensers at the entrances to the dining rooms and all around the buffets plus at many other places on the ship. Much to our annoyance, hardly anyone made use of these. Quite a difference to the German cruise ship we once travelled. There two men stood at the entrance to the dining room and made sure that everyone disinfected their hands. Well… that’s a bit if Germany vs. Italy. The other health problem was coughing. Typically, the infamous air conditioning coughs. Ice cold dining rooms against warm outside. I did catch it this time and brutally with high fever. A few visit to the ship’s hospital ensued. Great praise for the two doctors and the nurses. I was treated perfectly. The downside of those passengers, as necessary as those visits are, are the costs if you do not have a proper travel insurance, which also covers shipboard hospital visits. There is more that could be mentioned, maybe another time. To end my comments: During the crossing of the Atlantic Costa arranged (naturally a small charge applied – Costa has to be profitable) to tour the insides of the ship. Many places we saw. Not the engine room. We also had a visit to the bridge which was immensely interesting. Chatting with Captain Varese I asked if anyone on the bridge still uses the sextant, the clock and the admirality tables to fix the ships position. He said yes, the cadets still have to do this procedure same as I used before GPS became standard. I also told him that I always hope to once see a submarine surfacing alongside or at least see the snorkel. He, who has sailed a lifelong said “never saw one”. Summary: We again enjoyed the trip and, yes, we will again choose Costa. Read Less
6 Helpful Votes
Sail Date: December 2016
After deciding on a five day stay in Rome, we chose Costa Deliziosa due to the return route, and time of year. The boarding process was routine, however, the rest of the trip went down hill from there. For the lifeboat drill, we were told ... Read More
After deciding on a five day stay in Rome, we chose Costa Deliziosa due to the return route, and time of year. The boarding process was routine, however, the rest of the trip went down hill from there. For the lifeboat drill, we were told to report to three different locations by three different staff members. After walking around the ship, looking for the right place, we missed almost the entire life boat drill. A female staffer said don't worry about it. The only acceptable part of this cruise was the cabin and steward. He was very accommodating and friendly. The food was beyond terrible, with a main stay of pork. The only meal that was acceptable was breakfast. Limited coffee and tea and payment required for any extras. The food lacked quality, taste, and any form of seasoning. Limited beverages during dinner hours. Most of the shows were terrible, mostly catered to the European passengers, who many were rude and pushy. The ports were mostly mediocre at best, and it appeared that Costa was trying to save money in every manner possible. Anyone desiring to take this cruise ship needs a good session with a psychiatrist. We have taken two other Costa cruises originating in the USA which were acceptable, prior to this one. If there were any ratings listed below one, most of the categories would be listed in the "This must be a joke or a prank" section. We could not wait to get off of the cruise ship. A total waste of time and money. Read Less
44 Helpful Votes
Sail Date: March 2016
Most of the highly critical reviews are unfair. Do your homework - this is an Italian line catering primarily to Europeans. If "foreigners" and hearing other languages upset you then stay home and go to Epcot instead. All crew ... Read More
Most of the highly critical reviews are unfair. Do your homework - this is an Italian line catering primarily to Europeans. If "foreigners" and hearing other languages upset you then stay home and go to Epcot instead. All crew members speak fluent English so that will not be a problem. A great variety of good food available at all meals... but (particularly on long cruses) do not expect fresh seafood or American style steaks. Most excursions were excellent and a good value and impossible to duplicate on your own. Spring for a beverage package - Brindiamo gets you unlimited wine, hard liquor (Johnny Walker Red, but not Black) as well as sparkling water, sodas juices whenever you want it. Service staff were amazingly pleasant and hardworking, as swell as fun. Onboard entertainment was fun...from Opera, to popular music to comedy and magic shows, as well as passenger participation contests like the "Voice of the Sea" competition.. More onboard enrichment activities would have been appreciated. Only one on-board lecturer covered Italian language lessons as well as lectures on history and culture. Overall an excellent value with the understanding that you are not booking (or paying for) a "premium" Read Less
14 Helpful Votes
Sail Date: December 2015
Positive comments: Room steward was excellent but overworked, on other ships we never saw a room steward working every night at ten pm. The waiters were overworked but excellent The theater shows were consistently very good. ... Read More
Positive comments: Room steward was excellent but overworked, on other ships we never saw a room steward working every night at ten pm. The waiters were overworked but excellent The theater shows were consistently very good. Indeed they were the best shows we have seen than on any other cruise line we cruised with including Carnival, Princess and Celebrity. The animation team was very good. Negative comments: We only saw Max, the cruise director, at night for three minutes at the end of the theater show. No morning show on TV to announce the daily activities. In 26 days we met him once and his assistant we never met her personally. We were told that he was very busy in the office managing his duties. I expect that he would have had the same duties of cruise director as on other ships, but we saw all of them. The captain did a very good job in handling the ship in good and foul weather but he never communicated with the passengers. On other cruise ships we always had an announcement at noon by the captain. The persons at the tour desk were not informed and were not interested in finding information when asked for. They did not even know the location of the port on the Maya Coast and when we asked for a map they made no effort of finding the information. No lectures about the coming ports, thus we arrived in port and had no idea of what to expect. We are Canadian residents and we bought the cruise tickets in Italy. The first night at the restaurant they told us that there is no water on the table, only bottled water. Thus, we had to buy a water package since we could not have dinner with no water. When we boarded the ship there was no welcome, we were told to make our way to the stateroom. We had many sea days and no lectures. On other cruise lines such as Princess and Celebrity we consistently had very good speakers that every sea day lectured on topics of general interest, such as astronomy, famous explorers, economy, forensic science, use of radioactivity in science and health, etc. Given the high number of sea days on this crossing we were expecting such lectures but none were offered. The Diario had notices not to hoard the chairs near the swimming pool and on the decks with the warning that the towels would be removed if the chairs were unoccupied. However, with the Costa line policy of cutting positions there were no pool personnel, as there are on other cruise lines, so it was impossible to enforce. The only personnel near the pool were the bar waiters and the animation team. Neither group was interested in enforcing the no hoarding rule. Costa Club should have contacted us as first time users of Costa to a meet and greet and make sure we understood their policy and point system. The manager of the customer desk had no customer manners. As mentioned above we were surprised of the fact that there was no drinking water at the restaurant at dinner and that we had to buy bottled water. When we questioned her on the night of December 2, 2015 she told us, quote: ”Avevte pagato cosi poco per la crociera che vi aspettate anche l'acqua a tavola ?” (translation, you have paid so little for your cruise that you expect water at the dinner table ?”). We paid what we were asked to pay and nobody told us that water was not included. No buffet in first cruise, from December 2 to December 21. That meant no alternative to a seat down meal . When other cruisers boarded in Fort Lauderdale, the hotel director had the buffet opened at night as well. It was our dream to travel with Costa for their excellent cuisine. Very disappointing, sometimes we had a hard time knowing what was on the plate, a lot of sauces covering dishes with no flavor. The vegetarian choices were not much better. Finally quality for money: Costa's strategy seems to be to charge a reasonable daily fee to fill up the ship and then charge for everything possible to increase their profit. This strategy might work out well for Costa but most cruisers from different nationalities were not happy with the outcome. We often heard the comment that people would not come back. If Costa lowers the quality, then people would not come back even at a low price. Read Less
8 Helpful Votes
Sail Date: November 2015
We had booked a classic without view and were amazed when 3 weeks before sailing we got our cabin assignment - upgrade to a mini suite. The cabin was comfortable and clean and was our oasis of calm helped by a very efficient stewardess. ... Read More
We had booked a classic without view and were amazed when 3 weeks before sailing we got our cabin assignment - upgrade to a mini suite. The cabin was comfortable and clean and was our oasis of calm helped by a very efficient stewardess. This was the best thing about the entire cruise. I have had 11 cruises on Costa over the years but this cruise will be the last. In Europe the ship turned into a ferry with passengers who appeared to be starving pushing and shoving and trying to knock you out of the way at the buffet. After Savona it settled down but it was not helped by the number of beverage stations being out of order in the buffet. So we ate breakfast and lunch in the dining room which was acceptable. Dinners soon went downhill with what appeared to be a menu of leftovers. Halfway through the voyage they opened the buffet in the evening for 1 1/2 hours and remarkably it was quiet so at least you could get a salad/veggies etc instead of sitting for 2+ hours in dining room for a 2" piece of salt cod and cabbage! Entertainment was geared towards Italians/Germans/French and I have never felt on a cruise before that Brits/US were not invited or not expected to participate. Shouting/screaming through the night was the norm in europe. There was really no activites - even the ping pong balls were for 2 for a euro and it was a hassle to get paddles from a bartender in exchange for your sea pass. TV was replays of pavarotti - when the ship neared the caribbean we looked forward to seeing the news - nothing in english - only european channels! Read Less
12 Helpful Votes
Sail Date: November 2015
My husband and I are avid cruisers, having cruised on NCL, Princess, Holland America, Carnival, MSC, Celebrity and even a Costa Caribbean cruise. We booked a back-to-back leaving Venice, going to Italy, Greece and Turkey and the 2nd leg ... Read More
My husband and I are avid cruisers, having cruised on NCL, Princess, Holland America, Carnival, MSC, Celebrity and even a Costa Caribbean cruise. We booked a back-to-back leaving Venice, going to Italy, Greece and Turkey and the 2nd leg back to Florida (36 days total). The first problem was the itinerary change AFTER we paid our final deposit and had already booked our airfare. We really wanted to see Turkey (2 stops) but they changed the itinerary and substituted Croatia and Montenegro. So, this wasn't a deal-breaker but we were disappointed as there were other ships that were going to Turkey. Then, the 2nd problem - we were to embark in Venice but when we arrived at the port, the ship was not there due to weather. They ported the ship in Trieste and we had to be transported for a 2 hour coach ride to Trieste. The whole process was a nightmare (totally disorganized and a complete disregard for passenger comfort). We had to sit in the Venice terminal for 2 hours before our bus got there, with not even water being offered. Third problem, once we got on the ship in Trieste, they closed the buffet line 10 minutes after we got there so food was limited and we had not eaten since breakfast. There were hundreds of passengers still being transported so I'm sure they were not happy when they got there with no food until dinner at 7:30. Fourth problem, our cabin was fine for the first leg but we had to change for the transatlantic portion. This cabin (6234) was the cabin from hell...next to the steward station, crew stairway and below the room service prep area. Banging, clanging and slamming all day and all night. We complained and requested a cabin change but were told nothing was available. After 3 nights, we were so fed up we were ready to disembark the ship and fly home at the next port. I told the Cruise Director and, somehow, they miraculously found us another cabin (which actually was a good one). Fifth problem - my husband and I eat 2 meals a day (late breakfast and late lunch) at the buffet as eating late meals just do not work for us. This was not a problem on all the American-style ships we have cruised on. The Deliziosa meal schedule was quite different. Breakfast in the buffet was predominately pastries, breads, a few cold cereal choices, yogurt and fruit. There was no skim milk for our cereal so we basically diluted it with water. On the transatlantic portion of the cruise they did add eggs and bacon to the buffet. Hot drinks (coffee and tea) were only provided at breakfast and during "snack hour" which was 4:00 -5:00 p.m.- there were none at lunch or dinner. If you wanted them, they had to be ordered from the bar staff and charged to the cabin. The only cold drink you could get without being charged was water (no iced tea or flavored beverages at all). They actually turned off the water and ice machines after lunch. Snack time was a zoo - they only opened one station (food and beverage) so the lines were horrific to get finger sandwiches and hot coffee/tea. Pizza was available free for about 3 hours each day (plain - tomato sauce with cheese). If you wanted a different kind of pizza, you had to pay for it at night. There was a charge for room service (I think 5 euro per person) but we never used it. The buffet usually closed by 3:00 p.m. and did not re-open until 7. Even then, the choices were pretty limited. LOTS of pasta available, though, at lunch. We enjoy other ships because they provide popcorn, ice cream, etc. but Costa did not provide anything at all except what was available at meal time. We found the entertainment to be mediocre. I realize it's hard to schedule entertainment for people who speak so many languages so I hate to bash them for this. I was disappointed, however, at how obnoxious and rude many of the passengers were. During the shows, they would talk loudly and leave once the announcements had been made in their particular language. Meal time was especially exasperating as they would basically run you over, push you out of the way, talk and even SING loudly and generally make meal time an annoying affair. We enjoy using the dry sauna for relaxation but again found the people to be loud and annoying while we tried to relax...I realize the ship cannot do anything about this but it is something you may to consider when taking this ship or this cruise line. All the English-speaking people we talked to on the ship seemed to have the same opinion of this cruise. Read Less
Sail Date: August 2012
I am retired and have so far 121 cruises on 51 different ship. We flew into Amsterdam and arrived at the cruise terminal at noon. There were about 2000 people, in the venue with 200 seats, and people were still disembarking.When they ... Read More
I am retired and have so far 121 cruises on 51 different ship. We flew into Amsterdam and arrived at the cruise terminal at noon. There were about 2000 people, in the venue with 200 seats, and people were still disembarking.When they called to start boarding at 1 p.m. utter chaos started, because the majority of the passengers were Italiens with at least 4 children each. We finally made it on board. The ship is "Costa" but not as overdecorated as the other ships. Cabin 7821 was a standard cabin with a shower, with a larger balcony than usual. First seating for dinner was at 6:45 p.m. a bit late for some. The restaurant was nicely decorated, but the waiters have to many tables compared to other cruise lines, so they are constantly running, still the service takes very long. The food was Italian, and we found it to be quite good. On the 5th day we stopped the maitre D when he passed by and told him our complaints. He had not been to our table before, after that he made it an issue to pour the water into our glasses. Since there were more than 1200 children on board, which could do whatever they wanted, the rules and regulations were not observed at all. e.g. 12 year olds were playing the machines in the casino, 4 year old naked girls were in the mens sauna, the whirlpool reserved for adults was constantly full of children, and all the people in charge or the officers looked the other way. When we finally approached them, because the no smoking signs were not observed at all, and people smoked heavily everywhere, he said: so far nobody has complaint. I said "am I a nobody", he shrugged and left me standing there. The shows varied in quality, some were so bad that we left, some were ok. BUT it seems to be an Italian custom to come 15 min. late into the show. So everybody has to get up and there was fighting over the vacant seats. The on board activities catered exclusively to the Italians, English was spoken by 20 % of the crew, the rest of them did not understand a word. Tips are automatically added to your bill, drinks are relatively expensive, but still international standard. We stopped in Cork, nice to visit Cough after you have done the Blarney stone. Vigo is a wonderful port, lots to do, Lisbon is always one of our favorite stops. Cadiz was very nice and unfortunately we arrived in Barcelona at 8;30 and left at 1 p.m. already. Disembarcation in Savona was as it is with other cruise lines, BUT the minute you step out of the terminal, chaos starts, no order at all, and we took the Costa Bus to Milan, which was a good deal, since it took the bus 2:30 h to get there, but 1 hour to get out of the parking lot. We had too many passengers on the bus, so they had to off load 4 people. As a resume we strongly suggest to avoid Costa during Italian vacation time. Children travel for free and some parents in an inside cabin bring their five children. Read Less

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Costa Deliziosa Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 3.0 3.0
Entertainment 3.0 3.3
Public Rooms 3.0 3.8
Fitness Recreation 4.0 3.5
Family 3.0 3.5
Service 2.0 3.3
Value For Money 4.0 2.9

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