We chose it because of the port of call and the price "seemed" right?
The service was poor and the customer service desk was not much better, staffed by people who had very little experience with travelers and were misleading and uninformed.
Promises made were not kept resulting in our wasted time. Time is money$$$ !
Little or no efforts were made to fix issues. We read about problems in ...
Cruising for me is a wonderful experience no matter what. I have traveled by cruise ship 30+
Times. This shop was by far the worst in terms of food quality and options.
I would gladly pay more for better quality food.
The drink package is deceptive.
We upgraded 2 times and still had to pay for a bottle of water to take in shore.
Their menu in the dining room was not what I ...
Bought the cruise as an alternate Christmas gift. Looking forward to seeing the islands and just getting away.
What a disappointment! Most of the staff had trouble with English. The cabins had daily changes of towels but the bedding was not changed for the whole 11 days.
The tour office gave incorrect information and if you wanted to cancel a tour you were out of luck. That required a ...
I am not a seasoned cruiser, rather this was my second cruise to almost the same ports. We chose this cruise because the dates lined up with our vacation timeline. My first cruise experience was with Carnival. This is where my husband and I set expectations for this cruise were based on that experience from a year ago. We were continuously disappointed to learn everything we thought would be ...
We chose this cruise because of the low cost. Unfortunately, the old saying...you get what you pay for....is totally true. First, the pros:
Embarqment and disembarqment was quick and smooth.
Specialty restaurants were very good.
A couple of the shows were very good.
Ship and rooms were clean but showing some wear.
Now the cons:
English was definitely the 2nd or 3rd language for ...
Having had been on 10+ cruises before (Royal Caribbean, Carnival, Norwegian, MSC) I have to say that this cruise line is the worst when it comes to customer service. Travelers used to good customer service should not sail with Costa.
We sailed as a family for New Years 2018, and while we had a good vacation overall, it certainly was not due to the staff aboard the Costa Deliziosa. It felt like ...
So.... Here's the good the bad and the ugly.... First the good.. The room was nice had a balcony it was comfortable but like any other ship I've been on.... That's the end of the good
The bad.... Not many English speakers anywhere the food is terrible everywhere buffet,.. Restaurant... Main dining... Just awful in all areas not only bad tasting but not many good choices... Mostly pasta... The ...
Embarkation onto the ship was unorganized and took over 90 minutes. We arrived in the middle of the day so the wait time was unnecessary. The internet packages are priced well but do NOT work as described. Was even charged twice for unused service. Customer Service said they would add more usage but would not credit account. I had two days left on the cruise and told them I was not using ...
Price and destination were the main reason for choice of this cruise. Re-positioning cruises are always good value, but can be lacking in things to do. They just seem happy to get you on board, but not much choice when you get there. Staff were excellent. All very friendly and worked very hard to please. I think over all entertainment was very very POOR. Not up to usual standards for a 3 week ...
I coincided myself a easy going passenger on the cruises we go on and there have been 26 with this our first Costa cruise but it will be our last. i don't know where to start so lets start at the beginning. They lost a piece of luggage of my, my cpac machine so the 10 day cruse went without much sleep for me and my husband. They front desk couldn't care less, I was bothering them every time I made ...