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16 Costa La Romana (Casa de Campo) Cruise Reviews

Before the cruise I read a lot critical reviews about Costa but I just thought that Americans are to demanding and as an European I can manage with European customers and service. I was totally wrong. We have cruised before e.g. Princess ... Read More
Before the cruise I read a lot critical reviews about Costa but I just thought that Americans are to demanding and as an European I can manage with European customers and service. I was totally wrong. We have cruised before e.g. Princess Cruises and have loved every second. This time was different. Ok, I have to admit that the ship seemed quite nice and cabin was also proper and clean. For first hour I was satisfied with my choise. Then it began: We did not get our luggage to our cabin until around 6:45 pm and were late few minutes from dinner (7:00) even though we changed our clothes in a hurry. We were not let in anymore and we were advised to go to dinner buffet. That was something I have never seen in a cruise ship and we are not even picky. Plastic plates, nothing to eat, nothing. Normal 5 Euros lunch buffet for construction workes is fine dining compared to this one. I would describe it as a snack bar with unappealing choises. Then we noticed that there is also pizza available which would have made this dinner buffet somehow ok. Pizza, pay extra 4,25$. As going through the ship I also noticed directly that you have to pay extra for everything. We had a drinking package but not even water available in a cabin and you cannot get water bottle from bar. So, you pay to get water to your cabin. Ice-cream extra 1,5$ etc. At this point we were quite disappointed already but still tried to make our cruise comfortable. It did not work, the whole cruise was just pain. Customer service is slow, announcement spoken in bad english after many other languages. Many customers like us are not native english speakers but that is the only language we can use there, so it was hard to handle things because my english is not in excellent level and staff spoke even worse english. Still I could have lived with this food issue, bad customer service and all extra payings. But fellow travelers.... Loud, rude, unpolite. We spend the end of our vacation again in a AI-hotel in Dominican Rep. and were so thankful for civilized way other customers acted in a hotel. Customers were north americans and from Scandinavia. Not pushing in line, not shouting in big groups, always paying attention to other peoples presence and not just thinking of themselves. Read Less
Sail Date February 2018
We took this cruise for two reasons: the great itinerary (initially 6 port stops in 6 days, although the last one in St. Maarten was cancelled after the Sept. hurricanes), and the fact that it was one of the only cruise ships departing ... Read More
We took this cruise for two reasons: the great itinerary (initially 6 port stops in 6 days, although the last one in St. Maarten was cancelled after the Sept. hurricanes), and the fact that it was one of the only cruise ships departing from the Dominican Republic where we were spending 3 more weeks on this trip. All-in-all, we weren’t disappointed. We expected that the other passengers would be mostly European, but we were flabbergasted to find out that we were the amongst the only English-first-language passengers on the entire ship! (we only heard English being spoken by any passengers between themselves once on the entire cruise). The passengers were about 30% Italian, 30% French (including many from Martinique and Guadeloupe, and some French-Canadians), 30% Spanish- and Portuguese-speaking (I think mainly from South America), and 9.99% Northern European, who mostly had to communicate with the service crew in English, who were mostly Fillipino, Chinese and Indian, and English was their only second language. Anyway, we didn’t view this as a disadvantage since it lent a decidedly European flair to the cruise, and this may have been the reason that they assigned us our own table-for-two at dinner. The Isla Catalina stop was basically a beach day at a very nice island beach just a few km off the coast of the D.R. near La Romana. The other four port stops were four very interesting and beautiful islands of the Lesser Antilles, St. Kitts, Antigua, Martinique, and Guadeloupe. We were not interested in beach, catamaran or scuba tours and wanted to see the interior, seascapes, and historical sites on these islands. We only took one Costa tour (in St. Kitts) due to the relatively short port stop, and we had previously booked the remainder of shore tours via the internet with private operators, all of which were probably better, longer, and cheaper than those offered by Costa. The food was generally very good, especially in the main dining room, where the dinners were six courses with fresh plates and the right cutlery for each course, and the service was excellent. It was mainly Italian with only limited pasta, with mainly fresh ingredients in imaginative dishes. However, beef and shrimp offerings were limited, and steak and lobster were never offered except for a significant additional cost, even for the gala dinner. The desserts at dinner, especially the chocolate ones, and also in the buffet at meal and snack times, were excellent. Every day they offered excellent small sandwiches, real Italian pizza, and those excellent desserts in the buffet. However, that was it for snack foods. The ship was very clean, with handrails and walls being wiped down often. The entertainment in the theatre was pretty good, as far as it went. The lead male and female singers, as well at the dozen dancers were very good, but most of the shows were limited to 45-60 minutes. However there was no show at all one night, and another night was wasted on “The Voice of the Sea”, basically a corny passenger karaoke show with judges (although this drew the largest crowd from the mostly European passengers – Italian culture at its finest!). However, we had recently taken an MSC cruise which, although no better in other regards, offered far superior, longer, and more varied theatre entertainment. In fairness, MSC seems to be head and shoulders above most other cruise lines in this one cruise feature. The bigger disappointment was the remaining entertainment in the lounges, where the singers and musicians were quite mediocre. In the main dance lounge, I kid you not, they actually sang that classic, great 1960s hit “Itsy bitsy teeny weenie yellow polka dot bikini” in heavily-accented English with a Latin beat with dozens dancing to it! Again, Italian culture at it’s finest! Drink prices were EUR 5-6 for basic beer/wine/liquor, up to EUR 10 for fancy cocktails. The basic drink package was EUR 188, so you would each have to have almost 6 drinks/day to break even. Like all cruise lines, they state that bringing alcohol on board is not allowed, but we put a bag of wine and a bottle of scotch in a plastic bottle in our luggage and it was not detected, saving us a few hundred dollars. Juice/water/coffee/tea was available free only at breakfast, but only water at lunch/dinner, and they had the audacity to put up a sign saying not to fill your water bottles with the free bulk water (yeah, right!). However, this is a remnant of European culture where one must never stoop to drinking safe tap water, but only expensive bottled water that costs as much as the wine or beer! As I said, the lower level Filipino, Indian and Chinese staff were generally hard-working, polite, and excellent at their jobs, but some of the mostly Italian senior staff were insufferably snotty. I asked one of them a simple question, which they replied in a haughty and rude tone, and then later it turned out the answer they gave me was totally wrong! One little thing, however, really showed their attempt to extract every Euro from the passengers: at the port stop in St. Kitts the ship docked at the commercial port some 3 km from the city centre where the two other piers were taken by other cruise ships. I would guess that the port authorities would charge more for the premium central piers, however its not unusual for a cruise ship to have to dock at a more distant pier and run a shuttle bus service to the town centre. What is unusual, however is to have the audacity to charge the passengers EUR 7 to take this shuttle! However, apart from these minor annoyances, this was a pretty good cruise, and is recommended if you want to see these particular ports and you can get the cruise for a good price. Read Less
Sail Date February 2018
We picked this cruise as a package leaving La Romana in the Dominican Republic a one week cruise and then a one week stay at the Be Live Canoa in La Romana. At almost every port new travellers boarding the ship, and every time a safety ... Read More
We picked this cruise as a package leaving La Romana in the Dominican Republic a one week cruise and then a one week stay at the Be Live Canoa in La Romana. At almost every port new travellers boarding the ship, and every time a safety drill onboard even as late as10:30pm at night blasting in our rooms even us who already did our drill on the first day. Food menu is basically always the same day to day. If you look for tea in the evening the hide it away, and you must ask for it. Who knows why? The state rooms are well kept, and ship is clean. We had a cabine on the second level and heard loud noises from the floor above us which were the fridge units for the dining area. At all times of the night heard shovelling noises and piling of boxes or so. Last day of cruise they offered us to sleep on the eight floor balcony room, and we did, sleped like a baby no noise. We should have complained sooner. I had my lounge chair taken away from me by an Italian tourist, him saying its an italian boat and they have sonority over us. Called security and argued for a while but he won, and me off looking for another place to sit. We watched him and his group to get off the chair but they never left. He had people relaying him to sit in my place. They can keep there ships. Never again will our group of 10 travel on any Italian ship including the Costa line. Does not compare in any way to Celebrity or Royal Caribbean which we both did years before. Read Less
Sail Date January 2018
for the ilands , the menbers off the excursions were not very patient whit people from quebec, everytime we ask for information they said read your paper you get at your room ,only 1 restaurent la carte and buffet all the reste must ... Read More
for the ilands , the menbers off the excursions were not very patient whit people from quebec, everytime we ask for information they said read your paper you get at your room ,only 1 restaurent la carte and buffet all the reste must pay ,theatre show are done by 9pm then left whit there bars ship,there was entertainement was ok. was clean and cabin also the dinning the service was very good exelente waiters excursions were goog but expensive and everything in euro , one off our freinds was at the pool a italien lady took the long chair he ask for it back. went to explain to the people in charge they said nothing cold be done fellt very ognored,when we were leaving the cruize they ask how many people were loking foward to go home everybody put there hand up exept 1 ,then he ask wouls anyone like to spend another week on board only 1 person put her hand up, so i think you need to work on the social for quebec everyone was desappointed did not feel support was good Read Less
Sail Date January 2018
This was my first experience and will probably be my last due to Costa Favolosa. At first impression, this was a WOW. But the good impression lasted two days only. This ship is very poorly administered and lacks organization. 2,000 people ... Read More
This was my first experience and will probably be my last due to Costa Favolosa. At first impression, this was a WOW. But the good impression lasted two days only. This ship is very poorly administered and lacks organization. 2,000 people eating at the same time is very hectic. The food was mediocre and not varied at the buffet, same food all week. We were charged for water. I can understand that you have to pay for alcohol/sodas, but water is the essence of life, please, this should be free. So we filled our water bottles at the cafeteria each day. Entertainment at night in the theatre was very good but not enough. We were bored most of the time at night and tried to find some entertainment. The shows were short and not always good. Positive: the room was very clean, and the steward friendly, nice and beautiful ship. Certainly no luxury trip, will never go on Italian cruise line. Read Less
Sail Date January 2017
My partner and I decided to treat ourselves to a romantic vacation with all the bells and whistles. Cost was not a significant factor in our decision but rather level of service. Our vacation started at an adults only resort in Punta ... Read More
My partner and I decided to treat ourselves to a romantic vacation with all the bells and whistles. Cost was not a significant factor in our decision but rather level of service. Our vacation started at an adults only resort in Punta Cana DR (Chic by Royalton - Diamond Club) which was an awesome experience. We chose Costa Favolosa for the second part of our vacation as it departed from DR and the ports of call were particularly interesting to us. We booked the best room available at the time. This was a Suite with a balcony. Room 7322. THE BAD The web site states that our package included: 1. access to a private ViP area in the terminal 2. A personal valet who will help you unpack and be at your disposal for the whole holiday 3. During the cruise there will be many exclusive activities to take part in. etc. This was the most blatant form of deceptive advertising. There is absolutely no VIP area (at least not in La Romana) and only one line for boarding. When I finally found a Costa Representative at the terminal he told me as much. The personal valet is a figment of their imagination also. We were on the ship in excess of 90 minutes before we met anyone from Costa, let alone the Valet. There is someone who cleans the rooms but has no clue about much else and is said to be a butler. I asked about use of the SPA and she suggested I go to Reception and get information as she did not know what package I was on. So much for personal valet. Needless to say this put a damper on our vacation as it did not start off well. THE GOOD Our package included dining at the Favolosa Club Restaurant. The experience was excellent. Although we were told we were reserved for the 6:30 seating we were able to eat at any time we pleased. This included breakfast, lunch and dinner. The quality of food was as good as any fine dining restaurant. Another couple who travelled with us and has been on 22 luxury cruises said it was the best food experience on a cruse ever. There was sufficient dancing and other entertainment for anyone. There was dancing in several locations until the wee hours of the morning. We had a premium drink package (intenditore). The drinks were of good quality including good cognac and tequila. The room although not large for a suite was clean and well appointed. It was cleaned daily to our satisfaction and a fresh bowl of fruit was delivered daily. The entire staff at the Club Favolosa Restaurant were as professional and friendly as can be. They made the trip a pleasure. Thank you all. A special thanks to Anna Maria at Reception who listened to my concerns about our boarding experience and did everything she could to satisfy us. She called on two occasions to see if there was anything she could do to improve our cruise experience. Costa needs more people like Anna Maria. Finally, my partner and I are not so regal as to need a butler and VIP area. We are just regular folks. We would have had a great time regardless and may have still booked this cruise. It is the deception we took offence to. Read Less
Sail Date January 2017
Just came back from my first Costa cruise and comparing with Royal Caribbean, this is definitely way below...Just to summarize: *Bad service overall, worst attitude I've ever seen on a cruise ship. People unhappy, just walking ... Read More
Just came back from my first Costa cruise and comparing with Royal Caribbean, this is definitely way below...Just to summarize: *Bad service overall, worst attitude I've ever seen on a cruise ship. People unhappy, just walking around without a single hello. Had to clean a table many times to sit down, even though employees were close by, they didn't bother. Once, I asked them and they told me "well, we are busy, so it's going to take some time"...no need to say, I did it myself. *Food, just ok *Entertainment, if you offer 11 nights cruises, have a different entertainment for every night. We had to watch 2 times the same shows.... *Unorganized...terrible organization to get out in the ports of call, never on time with the food and opening the restaurants. Dinner never took less than 2 hours and we never ate at the same pace...some where getting second course, as other just receiving the first... The worst part is definitely the food and beverage overall..... Won't cruise again with Costa, that's for sure... Read Less
Sail Date December 2016
The MSC cruise a few years ago was my worst cruise, this COSTA was the second worst cruise I ever did. After booking I read all the bad reviews so I had contacted the cruise line and they did charge 75% of what I paid so I decided to go ... Read More
The MSC cruise a few years ago was my worst cruise, this COSTA was the second worst cruise I ever did. After booking I read all the bad reviews so I had contacted the cruise line and they did charge 75% of what I paid so I decided to go anyway. After the MSC I thought it could not be worse, and I was right, second worst! Mainly the food is terrible. Breakfast ordinary and long lines waiting for the food in the buffet restaurant. In the main dining room breakfast almost every time cold and long waiting time. Once I had to wait 35 minutes to get my breakfast, my 3 friends were ready a long time when finally my food came. Food in the main restaurant was really bad. I, and a few others from my table went to the buffet restaurant after dinner had been served. We did try but no taste, sorry, bad taste en mostly cold as well. Once we were too late to have some food in the buffet at night so we could eat a pizza with salad on the second floor.....they charged for it... All other cruises I have done there was a 24 hour snack! Other bad experiences, after 1 day ALL computers in the internet section were down for 5 days!!! Due to embarkation on 4 islands the crew is doing drill with new guests. Is OK and I understand but I don't understand why sometimes closing ALL bars and eateries for 1 1/2 hour because of the drill... This was the 12th cruise I have been on, all American cruise lines and they were all perfect!! The worst two were Italian ships, they don't have it at all!! shame for the cruise industry there are some bad companies like these. I booked already a 13th one, celebrity summit n December, FOR SURE it will be better. I still love cruising, but no Italian ship anymore, please consider American cruise lines like Carnival, Royal Caribbean, Celebrity, etc. Read Less
Sail Date March 2016
This was our first cruise on Costa. We were apprehensive because we never cruise on Costa before. Favolosa is a beautiful and great boat, maybe the decor is a bit to roccoco for my taste but the service is top notch. We were upgraded to ... Read More
This was our first cruise on Costa. We were apprehensive because we never cruise on Costa before. Favolosa is a beautiful and great boat, maybe the decor is a bit to roccoco for my taste but the service is top notch. We were upgraded to a suite with balcony which quite large, with many closets, a great bath with 2 sinks and a jacuzzi tub and shower. As were on a suite we had a choice of different pillows. The bed was king size. We took the private valet service for 100 Euros which included fruit and chocolates everyday, a bottle of Prosecco the first day and a dinner at the Club Favolosa. Our valet was from India and he was fantastic. The balcony was big and two large lounge chairs and a table.. I used the jacuzzi tub every night before the show and dinner. The shows were all very nice, we loved them. Now let's talk about the food: - Breakfast: we took our breakfast every morning at the suite free of charge. Eggs Benedictine were fantastic as well as the waffles, breads and pastries. The orange juce was good and the coffee excellent. - We usually had lunch at the buffet which for us was quite good (as we love Italian food). The selection were salads, foccacias, various meats, fried calamari, cod, etc. They had good mini cannolli and great panna cotta.. At the aft pool, we usually had a beer and a pina colada (we did not take any drink package). La merenda (afternoon snack). This was quite good, you had a choice of foccacias, mini sandwiches, pastries and cookies (coffee was free as well as water). Dinner: for dinner, I have a mixed review. Some nights, it was very quite good, others not. For example, we did not like the Bruno Barbieri dinner of 2016 (it changes every year. We tried the 2017 one on Costa Diadema which was excellent). For instance our dinner at Club Favolosa one night was awesome. As starter, we had lobster Ceasar Salad and as main fantastic lamb chops. As dessert, a great panna cotta. To drink, we had a carafe of Chianti red wine. During the shows we drank Spritz or Prosecco. Read Less
Sail Date February 2016
My husband and I just returned from a one week cruise on the Favolosa. We have sailed on almost 20 cruises with most of the major lines so have a good base for comparison. Overall we enjoyed the cruise but there were several small ... Read More
My husband and I just returned from a one week cruise on the Favolosa. We have sailed on almost 20 cruises with most of the major lines so have a good base for comparison. Overall we enjoyed the cruise but there were several small irritations that were sufficiently annoying that we would not sail with Costa again. The positives: cabin was very nice and kept immaculate by the steward; same goes for the ship itself. We found the food much better than expected based on the reviews. The buffet does tend to be crowded at breakfast but there are 7 different lines so they move quickly. There was ample choice of hot and cold food including 3 omlette stations. There were fewer options in the dining room than on Hal or RCI but what we did order was served hot and was delicious despite being previously frozen in most cases. The negatives: we found the staff generally to be curt. The waiter in the dining room only spoke when we asked him a question and was occassionally sarcastic. As 2 of a handful of english speakers on the ship we needed help understanding the menu (which they continually gave us in french). He was fluent in french and english but made us feel we were inconveniencing him. The cabin steward was much the same. No good morning or hello once over the week. When I asked him for english programs rather than french he said he was too busy and to go myself to the guest services desk to get them(which was always busy), same for the broken chair on the balcony. After I made a face about it he said he would take one from another balcony and give them our broken one which he did do after a day or so.We also found getting on and off the ship very disorganized most days. One day they had a staff drill during the peak time we were getting off the ship in the morning. They had one person scanning virtually everyone getting off and back on the ship. It took half an hour to get off the ship and everyone was furious. The other thing we found as English speakers, the entertainment was limited. There was a lot of italian opera type singers. We knew that when we chose Costa so its not a complaint about Costa but one of the reasons we would not likely sail with again. Read Less
Sail Date February 2016
Starting point was la Romana, Catalina Island, St-Kitts, Antigua, La Martinique, La Guadeloupe et finally St-Marteens. Lets start with the good point for this cruise: the personnel is very friendly, smiling, and always ready to help. I ... Read More
Starting point was la Romana, Catalina Island, St-Kitts, Antigua, La Martinique, La Guadeloupe et finally St-Marteens. Lets start with the good point for this cruise: the personnel is very friendly, smiling, and always ready to help. I was very happy with the service of M. Herlin for tidying up our cabin. I need also to mention M. Haroy Venzon, waiter in the dining room and his assistant M. Vu Congkien. The service in the dining room was great and almost every night, the staff was preparing a surprise, either dancing or singing, or games play. The main problem with this ship is the food. The main buffet is small, with hardly any choice of food for vegeterians. And when the buffet open, there is a long column of people waiting. I saw marinated raw fish 3 three times a day. Only one toaster for 3000 persons. The hour of departure for several excursion was very often 12h45. And we are asked to be there at least 10 minutes ahead. So as the buffet opens at 12h00, that leaves us very little time for eating. The dining room food is also very average. On night I was served a celeri stick cut in four pieces et covered with melted cheese. We book our shore excursion ahead of time on the net and planned the day according to the hour noted on the net. Well, a mistake because the shore excursions are not done on the time on the net, which cause us to have two excursions at the same time. With two shore excursion I heard people complaining that the tour was not what they expected. So I think the excursion manager should take time to explain what the shore excursions is. One excursion on Antigua was in English, and the group was french. So Valentina from Costa tried to translate the informations given by the English guide in Italian and french. Her french was so bad, i couldnt understand what she was talking about. Thanks good my English is not so bad. And shore excursions with people who speaks french, and other italian, that was terrible. When the guide talk in french, the italian people were talking to each other...same thing when the guide was talking italian, french people were not better. Shows at the theater were good. But some night they were no show. We had our safety information the first night around 6h00, although french people were told to watch the safety movie on tv. Another group had the safety information and test at midnight! I know to persons who were no show for this because they were sleeping. And they were never bother by the staff to do the safety regulations. Read Less
Sail Date January 2016
This was one of the worst vacations that I have ever been on. We are a family of 4 with 2 children, ages 6 and 8. Every port we came to we could not wait to get OFF the ship. The food is terrible and every day it's the same thing ... Read More
This was one of the worst vacations that I have ever been on. We are a family of 4 with 2 children, ages 6 and 8. Every port we came to we could not wait to get OFF the ship. The food is terrible and every day it's the same thing in and out. You literally gag walking through the buffet every morning because you are so disgusted and sick of the food. Everything costs extra $. You can't even have pop or a bottled water. It's all extra $. Drinking on the ship is outrageously priced. You are better off to just drink in a town when you port. The dining hall is loud and the meals are served with no rhyme or reason. You'll get your main course and THEN your soup and salad later. The food is mostly frozen and re-heated. Even the kids menu didn't have anything appetizing. A bottle of wine was $23 Euros so for us Canadians it turned out to be about $35 for wine that costs about $12 here. The cabin was the only decent part. We had a balcony room and it had a King bed and bunk beds. LOTS of storage space for your clothing and drawer space. Stow your suitcases right under the bed for more room. Good luck calling room service or trying to get ice. Bring bottles of water and fill them up using the water dispensers in the buffet. Just know they shut them down around 10 pm. In the morning, only coffee, tea and juice are included. The people on this cruise were RUDE and PUSHY! Zero manners! Maybe we're too friendly in Canada, but it was absolutely ridiculous how rude about 90% of the people are. Cutting in front of you in line, not waiting their turns, and I noticed so many people not washing their hands after using the bathroom. GROSS! We were likely in the 2% of English speaking people on the ship. The announcements are always in French and Italian first and then English. I have heard that this is the lowest of the low when it comes to cruises and I wasn't surprised as I read the reviews before hand. Don't expect much and you won't be disappointed! Instead, enjoy your time going to the different ports and getting off the terrible ship. Read Less
Sail Date January 2016
Embarkation was slow and a little chaotic but bags were waiting at our cabin. Don't stay in 8312, we were disturbed by the constant scraping of chairs in the cafe above. Cabin kept immaculate by our steward, towels changed daily and ... Read More
Embarkation was slow and a little chaotic but bags were waiting at our cabin. Don't stay in 8312, we were disturbed by the constant scraping of chairs in the cafe above. Cabin kept immaculate by our steward, towels changed daily and beach/pool towels on request. Plenty of storage, surprisingly spacious and a large comfortable bed. Very few TV channels. Tatty balcony and scratched windows. Main restaurants were good, waiters fantastic, food just nice not amazing. A couple of fun entertainment nights in the restaurant made the holiday. Most of the staff were pretty helpful but very slow service and not so friendly at the pool bar. Buffet restaurants were noisy and chaotic. Very average food. Holiday camp style entertainment at the pool venue, theatre was a little better but still very amateur. We decided to do one organised trip just to see what it was like. We hung around in a queue for over an hour before disembarking, were not advised that the shops would be closed on a Sunday but were dumped in the town in the Dutch side of StMaarten anyway. The trip was supposed to be English speaking but the Italian tourists on the coach were extremely rude speaking over the tour guide who did not do much to help.Photos/videos of our trip for sale were extortionate. The cruise line is money grabbing to say the least. There were very few English speakers on this cruise so if that bothers you be careful what trip you book. After a few days of being shoved out the way and trying to do the normal Brit queuing thing, we just had to give up and become one of the crowd... Not nice !!! Everywhere was very clean and pretty well organised. Disembarkation at La Romana was shocking, waiting for hours, for immigration, who stamped the paperwork and chucked it on the floor. We will not be cruising with Costa again. Read Less
Sail Date March 2015
We had been on Costa ships several times in the past and enjoyed the style & quality. We had actually cruised on this ship (COSTA MAGICA) 2 times in the past. Unfortunately, our experience with the latest cruise was absolutely ... Read More
We had been on Costa ships several times in the past and enjoyed the style & quality. We had actually cruised on this ship (COSTA MAGICA) 2 times in the past. Unfortunately, our experience with the latest cruise was absolutely terrible. It was especially disappointing as the COSTA MAGICA was the first cruise ship my wife and I experienced about 6 years ago. The comments below are only the most noticeable of the issues, there are other smaller things that we have not mentioned (such as cruise itinerary, port quality etc). ARRIVAL At the departure terminal, things were quite chaotic, with no clear place for check in or anyone to help with the luggage. ROOM We were given a handicapped room, that was actually a single cabin that was converted into a double for this trip. We requested a cabin change, but understood that we would have to wait and see after the ship sailed. This is the last we heard from the customer service department. There was also a lot of mold in the shower. FOOD This was our biggest problem on the ship, for the reasons listed below, The food quality on many items was extremely low. We had dried-out fish, chicken that you could not cut, cold soup, dry bread, overcooked, dry spaghetti.  In addition, there were items that were actually dangerous (seafood soup that smelled like sewer water), Fish that was moldy Under and over cooked food (pasta, chicken, fish so dry that it could not be swallowed, steak fries that could not be cut, mashed potatoes that had lumps the size of quarters.   The buffet restaurant was only open for 2 nights of the cruise, but perhaps this was a blessing as the food selection was terrible....it looked like food from a charity hospital for the poor.  The lunch selection at the buffet was the same poor quality and exactly the same choice every day.  On one lunch service we asked for some salt, and the staff member we asked pointed to an adjacent occupied table and told us we could ask our fellow passengers for the salt. ENTERTAINMENT For the entire cruise, the only entertainment offering were the standard cruise dance company shows and a crew only show, There was no off ship, higher quality entertainment offered as on past Costa cruises. SHIPS AMENITIES The entire ship had a threadbare and rundown feel. The bed linens were torn & stained. CABIN ATTENDANTS The cabin service was much poorer that on previous sailings, with a much lower staff previous cruises. Anyway, the entire experience was a total shock for us. On all our other cruises we have been on (Costa, Royal Caribbean, Norwegian, Celebrity, Carnival, P & O, and the World of Resinensea), we always wanted to stay and extra couple of days. On this cruise, we were desperate to leave after 4 to 5 days on board. The food and entertainment on Costa have always been their main attraction. The ships amenities are fairly basic in modern cruising (NO movie theaters, ice-rinks, climbing walls, water parks, golf nets, tennis courts etc.). However, when people asked us about this cruise (mostly asking us if that is the company whose ship sank), we replied that although the ships amenities were fairly poor, the food & entertainment were First Class....boy were we wrong about that...... NOT a 4 star ship....in-fact I think that 2 and a half stars would be generous.   Read Less
Sail Date February 2015
This was our 6th cruise. We cruised with two other companies before : Carnival and Princess which were great. This was our first Costa cruise and will definitely be the last. We were very disappointed with our cruise ship: the food was ... Read More
This was our 6th cruise. We cruised with two other companies before : Carnival and Princess which were great. This was our first Costa cruise and will definitely be the last. We were very disappointed with our cruise ship: the food was very poor with no buffet option in the evening (closed early in the afternoon with only a very limited salad bar and dry pizza in the evening). Food in the dining room was bland, service slow and waiters unfriendly! No drinking water provided at the tables. You have to purchase bottled water (or other types of beverages) if you want to drink with your meal. At breakfast and lunch the buffet was like a zoo : overcrowded, difficult to find a table, staff systematically not yielding to passengers carrying food plates to their tables or picking up unfinished plates without first asking if we were done, barmen at every corner trying to sell you drinks not included with your cruise, empty orange juice or ice machines which, along with ice cream machines, were only accessible during specific and very short periods of time. Decks and pools were also overcrowded. Children running around and shouting in cabin corridors as late as 11h pm and later. The only positive aspect : The ports of call (La Romana, Catalina, Tortola, Martinique, Guadeloupe and St-Marteen) were great and most of them are not available through other cruise lines which is the reason why we picked this particular cruise in the first place...   Read Less
Sail Date January 2014
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