First Costa Cruise after 1 NCL and 3 Celebrity.
Only company for Canrian Islands in July, with a very intersting deal for a Balcony "Premium" stateroom.
Embarkation was slow and a little chaotic but bags were waiting at our cabin.
Cabin kept immaculate by our steward, towels changed daily and beach/pool towels on request. Plenty of storage, surprisingly spacious and a large comfortable ...
Arrived at the port at 1pm to find pushing , shoving and yelling and no signs to help and had to hunt for assistance.
Finally on board and we were directed to the buffet as our cabin was not yet ready. More pushing, shoving and yelling with lines to the buffet ,scrambling for a table and the food was not good.
6pm and no suitcases but I found them by the elevators and took them to our ...
As a group of four Canadians travelling together, this is the first time we have had so many negative things to say. Embarkation went well.
Ship itself was nice with excellent teen club.
Cabin and Dining Service was excellent, and we really appreciated the guys we got to know.
Other staff seemed more stand-offish. A lot of them did not look like they were happy in their jobs.
Four days after the Concordia drama, the fully booked Serena departed for a 12 day cruise to the Canary islands, but it was a very disapointing cruise for several reasons.
-Safety: the safety exercice was reduced to standing in front of the lifeboats for 30' with a short aviation-style explanation how to inflate the life jacket(4 days after Concordia disaster!)
-The ship: too big (3800 ...