1. Home
  2. Cruise Lines
  3. Costa Cruises
  4. Costa Cruises Cruise Reviews
3 Helpful Votes
Sail Date: November 2017
With only 3 exceptions (our dining room waiter Mark and two workers at the duty free shop) everyone on the cruise was very unhelpful. The crew also seemed unfriendly and unhappy in general. For example, I went early to the breakfast buffet ... Read More
With only 3 exceptions (our dining room waiter Mark and two workers at the duty free shop) everyone on the cruise was very unhelpful. The crew also seemed unfriendly and unhappy in general. For example, I went early to the breakfast buffet at 6am, and I asked multiple crew members where an open buffet line: each pointed in a different direction. I had more luck wondering around by myself. The cabin seemed acceptable, however when I was packing I found two dirty socks in different parts of the cabin that were leftover from a previous guest. The food was generally inedible even in the dining room. The cooks at the pool breakfast buffet don't know how to make omelettes. Every day we smelled cigarette smoke in our room and when I asked a passing senior crew member for help he waved his hand at me and walked away without helping or any sympathy. At the casino we supposedly won several free drinks but there was never a waiter around to order one from (we spent several hours there hoping for a free drink the machines said we earned). We paid a lot for the piu gusto drink package, but whenever I asked for wine there were only two choices that were poor quality (I had better wine for 3 euros in Barcelona after the cruise). There were also only two beer options as well. Also, the piu gusto was frustrating because the bars were always crowded and understaffed so it took 10 minutes just to order a drink. We generally liked the excursions, but one of them was cancelled when we got on the ship and for another we were told to pick up our passports starting at 7:15 am. We showed up at 7:15am to wait in line, but they didn't retrieve our passports to start handing them out until 7:45. There was no communication or explanation as a long line formed and people were anxious about making the 8am excursion. One of our travel companions had an extra bar charge on her bill and when she complained before disembarking no one helped her and everyone told her to talk to someone else. The final straw is that on our reservation it clearly states we were to get two $50 onboard credits (total $100) and we only received one $50 credit. We spoke with three different crew members from the reception desk. The last copied my printout of our booking and said he would investigate and call me, but he never did and we never received a credit. I have been on several cruises and this is by far the worst I've ever been on. Read Less
2 Helpful Votes
Sail Date: October 2017
Just back from a med cruise. We had an excellent time well looked after by very helpful and friendly crew nothing was a problem for them.Food was excellent and varied although all meals had Italian theme.The shows were fantastic and ... Read More
Just back from a med cruise. We had an excellent time well looked after by very helpful and friendly crew nothing was a problem for them.Food was excellent and varied although all meals had Italian theme.The shows were fantastic and repeated so you could have meal then see show or vice versa.The excursions were a bit pricey but makes life easy and hassle free in the short time you have onshore.Port buses at most locations give you the option to explore on your own.Embarkation and disembarkation was all very smooth and no problems or queues luggage was taken care off from cabin to shore.The friendly staff especially in the restaurants justified the gratuities at 10 euros per person.Ship was spotless although did take a few days to get used to layout but easy to get around with the many lifts. Well done Costa great value for money We will return again and won't think twice about going with Costa Read Less
2 Helpful Votes
Sail Date: October 2017
The cruise in October was my 65th birthday present to myself and also the itinerary had great appeal, embarking in Barcelona. Interestingly , there were new passengers on a daily basis, so there were new faces most mornings at ... Read More
The cruise in October was my 65th birthday present to myself and also the itinerary had great appeal, embarking in Barcelona. Interestingly , there were new passengers on a daily basis, so there were new faces most mornings at breakfast.I noticed at least 8-10 wheelchair bound passengers during the seven day trip, fantastic to have such provision for disabled people.For once , the British speaking passengers were the minority, which added to the fun we had. large Italian families travelling together in addition to other folk from all over the world.Offshore shuttles, for those of us not wishing to join booked excursions were punctilious and well organised.The office"staff' went to so much trouble to assist us on disembarkation day, we hade a late evening flight to Dubai, so they kept our luggage in the office and let us stay on Board until 15h00, they phoned the taxi company to change our collection time, all with a smile and such efficiency (Laura and Miekle) World Class Service indeed. Read Less
7 Helpful Votes
Sail Date: October 2017
Our first Costa cruise ,chosen for the ports that we had not been too. The ship is quite large in good condition, clean, with elaborate decor. Most of previous cruises have been with Royal Caribbean. It has some very different policies. ... Read More
Our first Costa cruise ,chosen for the ports that we had not been too. The ship is quite large in good condition, clean, with elaborate decor. Most of previous cruises have been with Royal Caribbean. It has some very different policies. Passengers were mixed mainly Italian French Spanish, only about 250 passengers spoke English, although most staff had reasonable english skills. The most notable was they sold Tea/coffee onboard packages\which suited the europeans. Now to get a cup of tea as long it was before 10am at breakfast or afternoon tea 4-4.45PM. you had to pay about Aus $4+. No tea served with lunch or dinner. Costa wins presentation prize for dinner. Extremely well presented entrees/mains but note they are only small portions, so if you are a big eater etc, you will have to double up. Once your 2 hours were up for your dinner setting they politely shunted you. Interestingly there was no real push to sell wine etc at dinners. Very different to R.C. and other cruise lines. No ice cream available anytime unless you paid. Like all cruise lines, no information is given in advance re port procedures etc. The daily news bulletin was not delivered till at least 7-8 pm the night before with no real info. Embarkation at Barcelona was a breeze as was departure. They did allow you to take wine etc on board at departure only. Our 10 day cruise actually was a combination of 3 itineries. with a lot of passengers joining at Savona, Marsaille (exit at Genoa , Marsaille next cruise). Interior activities were relatively quite with not a lot attendance it seemed. Again quality to me of the artists playing venues across the ship, were pretty average. The main entertainment was better, some good shows. However cruising days, (the weather for the Europeans was superb) drew everyone outside on the deck chairs. Some interesting points. On the decks there was no one pushing drinks even when the sun was out and decks packed. very different to normal cruises At breakfast there was only one point .in solarium, that you could get a cooked breakast. The same for breakfast cornflakes, bran etc. Only one place. You could (depending where you found a seat) walk 40-50 metres. Also other than breakfast , you could not get orange or apple juice. The staff to passenger ratio seemed to me to be much lower than other cruises I have been on. Cadiz , Malaga were the standouts, we took the 13 hour trip to Marrakech (not the costa coach deal) hired our own guide /vehicle (Memphis Tours). Good young driver. Guide in Marrakech spoke excellent english, but as usual they take you to shops (Carpets Furniture, Oils, Antiques jewellery etc). My advice is to be very explicit in telling guide you dont want to do this or that. These diversions do not get mentioned upfront) Long trip by private vehicle and coach is the only way to go. We enjoyed the cruise for the places, but if taking your first or first mediterean cruise, I would take an english speaking ship until you learn the ropes. Weather was superb , except for a force 10 gale, which delayed ship from leaving Marsaille for 2 hours. From Casablanca we took 2 and 1/2 days to sail to Valencia. Crawled really. Got off Valencia 1.3opm all aboard 6 pm . Why shorten the port stay ?? Read Less
Sail Date: October 2017
the ship has 14 floors. floors 3-5 are the main floors for dinner and entertainment. prime rooms start on floor 6. you are assigned to a restaurant (two seated, one buffet) and a time 1830 or 2130. if you come after 1900 they wont ... Read More
the ship has 14 floors. floors 3-5 are the main floors for dinner and entertainment. prime rooms start on floor 6. you are assigned to a restaurant (two seated, one buffet) and a time 1830 or 2130. if you come after 1900 they wont let you in, and in fact, you wont have enough time to ear through all the courses until they evacuate you at 2045. drinks cost money during dinner, even water. prices are reasonable to a middle priced restaurant. drinking deals are good only to heavy drinkers, and all your table need to join. The service was bad and at time insulting. The staff looks mostly very sad and it looks like they are treated badly and have no joy in providing service. the worst were the breakfast crew and the front desk. Food was ok. not too good and not too bad. shows were nice Cabin was good the behavior of the ship was strange - I dont know why they confiscated our passports during our boarding. on the other hand they didnt take our credit card, but we were forced to give it later. there is a 20 Euro per day service charge you cant avoid, for the bad service you get, but still you should give tips if you want to get a smile from a service provider. staff were occasionally very rude to us with no reason, like in the first drill where we were told to stand in the middle of the room for no reason - we were shocked... during breakfast you can have a buffet on the 10th floor or a la carat on the 5th floor but the staff dont want you to order. its work for them so you need to know in advance 'your rights' to order otherwise they send you to the limited buffet in the center of the hall. there are two very very small swimming pools. one indoors and one out. we were surprised how little the pools are for so many people. the balcony family cabin we stayed in was roomy and nice. basic, but new and nice. the shows were really impressive and provide good entertainment The poor service we got did the job..and we will never return to Costa again Read Less
4 Helpful Votes
Sail Date: September 2017
My wife and I chose to cruise on Costa knowing full well that they are an Italian line that does not cater to English speakers because we wanted to have a more European experience. We embarked in Barcelona directly from the airport after ... Read More
My wife and I chose to cruise on Costa knowing full well that they are an Italian line that does not cater to English speakers because we wanted to have a more European experience. We embarked in Barcelona directly from the airport after an approximately hour drive around the city while out transfer company (Eros Bus) dropped off other passengers who were not going to the port. Barcelona is a beautiful city and we would like to spend some more time that at a later date. Embarkation went smoothly and we found that all the staff people that we interacted with knew enough English to answer our questions and were very helpful. Once aboard, we were met by the English speaking representative who invited to an orientation in English which was very helpful and she informed us that she would be available for a specified time each day to address any questions or concerns. I did see her several times during the cruise and she was very helpful. I should say here that she told us that there were about 300 English speakers on the cruise out of a total of about 3,800 passengers aboard. During the course of the cruise, we did not meet another American. The entertainment was very good and plentiful, lots of singing and dancing. The shows were very entertaining and included singing, acrobatics, opera and dance. The Italians, who made up more than half of the passengers ( the rest being mainly German, French, Dutch and various other Europeans) kept things lively late into the night during the length of the cruise. We were a little disappointed in the quality of the food in the main restaurants. All the pasta dishes were excellent, but the rest of the dishes were not up to the standards of other cruise lines we have been on. The food in the buffet was very good but does not have a lot of variety. Coffee is not served with dinner and is not always available on the ship, but cappuccino and espresso are available at all the bars on the ship at any time and are excellent. The ship is beautiful and clean, the crew is generally helpful and know enough English to answer any concerns. I will say that they went out of their way to be helpful when they found out that we were Americans. The excursions were excellent, but not always available with an English speaking guide. I would advise you to go anyway, the guides were very patient and knew enough English to let you know anything vital to the excursion. If you are looking for a different experience on your next cruise, this may be for you. However, if you want to go on an Italian cruise for the food, you will probably be disappointed. We came away with a better knowledge of Italian (and European) culture, as well as some very memorable excursions to incredibly amazing locations. Read Less
6 Helpful Votes
Sail Date: September 2017
First of all be aware: when they want you to buy the cruise the small words hidings behind the lines. did you know any person need to pay 10 euros plus to the privce? 70 euros more! i didn't see it because it is written in small ... Read More
First of all be aware: when they want you to buy the cruise the small words hidings behind the lines. did you know any person need to pay 10 euros plus to the privce? 70 euros more! i didn't see it because it is written in small latters so you won't know untiil the demand it on board. nobody will tell you, just because you signd already and now you will need to pay. After i already gave tips to any batrhender!! the price is include 15% more for service aotumaticolly!! even if you take something from the minibar they will take 15% service charge!! for what?!? so 15% more of service, plus 10 euros per day to person, in my case 2 people, (170-190 euros more just for service!!!). i even took in 5 euros package for social networks internet one day they took me 3 euros more for signing and i did it alone! in ther internet! no service! didn't i paid enough on the cruise already?? the other thing all day long same food in breakfast and dinner. If you are not Italian don't go! because almost al the activities and shows in italian!! if i would know everything of it in the beggining i will not even come to the cruise! Read Less
12 Helpful Votes
Sail Date: May 2017
We chose The Diadema for a week's cruise around the Med to celebrate family birthdays. We were bowled over with the caring attentive staff on board - every single member working so hard to make our holiday a memorable one. This is, by far, ... Read More
We chose The Diadema for a week's cruise around the Med to celebrate family birthdays. We were bowled over with the caring attentive staff on board - every single member working so hard to make our holiday a memorable one. This is, by far, the best cruise we have been on. All the staff went that extra mile. Everything on board was immaculate, fully equipped for your every need. The food was of the highest standard and was very tasty and very well presented.. The evening shows were top quality and entertaining. Toilet facilities were immaculate and well stocked with hand towels and toilet paper at all times. This was let down by a small minority of passengers who could not be bothered to flush the toilet after use!!! I guess they have a "poop" fairy that just magically comes along to dispose of it! This was by no means the fault of the ship or crew!! It is not their job to flush the toilets! Hope this is not a reflection of how they would behave at home. There is a vast amount of top entertainment around the ship including Clubs and entertainment for children such as Peppa Pig and Princess and Captain for the day. Also a late night disco for teenagers and youngsters to dance the night away. Again, in some of the venues, a small minority of passengers let their children climb all over furniture with total disregard for other passengers around them! Again it left us thinking how they would act in their home environment! I have children and grandchildren and they love to enjoy life to the full but we would make every effort to stop them from climbing all over the tables and chairs - this was somewhat lacking with some passengers. Again - not the fault of ship or crew members who worked so tirelessly to ensure everyone had a great experience on board. Great facilities for passengers with mobility problems and staff were on hand to assist passengers to their cabin rooms etc.. The cabins were immaculate with super comfortable beds and lovely shower rooms, lots of storage space and a fridge. There were plenty of lifts and we never had to wait for any length of time before one arrived. The ship is very colourful and tastefully decorated. Lovely outdoor pool, jacuzzi areas, indoor pool, well equipped gym , 4D Cinema, Casino, Massage, Laser games, Hairdressers and vast amounts of shops to browse around. Everything was computerised which made for very littlle queing at any Hospitality Desks. I would highly recommend this cruise ship. We have definitely had a holiday to remember with many happy memories made along the way. 10/10 - well done Costa Cruises. Having read some of the reviews on here just before we were due to go on our cruise, we were more than a little apprehensive! We need not have worried so much as our fears melted away as soon as we stepped on to the ship. Will definitely return. Read Less
7 Helpful Votes
Sail Date: May 2017
Checked in at the port which was quick and easy ... then went downhill from there! Nobody to meet you onboard or to advise you where to go. Got to the cabin and found out it was too late for emergency drill. Went to reception to ... Read More
Checked in at the port which was quick and easy ... then went downhill from there! Nobody to meet you onboard or to advise you where to go. Got to the cabin and found out it was too late for emergency drill. Went to reception to activate key card to be told off for not attending the drill. Dining - no tap water available with evening meal unless you purchased it. No coffee or tea available during lunch or evening meals, only breakfast. Food average and service poor. No manners from staff in buffet restaurant, rude and ignorant. Couldn't get served 3 times at the bar so left without a drink. Entertainment and activities didn't cater for anyone from outside of Italy. Cabin attendant and restaurant waiter were both pleasant and helpful but elsewhere not at all. Having worked on reception myself I can only say that the reception staff need some customer service training. Very rude! Sent an email to Costa over a month ago asking why I was charged a supplement on a cabin with a single bed but still haven't had a response. Costa is cheaper than other lines if you want a cabin to yourself but to be honest it depends on where they put you. I have been twice before with Costa and paid a lot less but this cabin was the worst ever! Read Less
Already Booked?

Get to know who you’ll be sailing with

Find a Cruise