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Sail Date: July 2019
I decided to cruise with Costa because they offer affordable trips to Scandinavia. Unfortunately, this was by far the worst cruise I have ever been on. The ship itself was in pretty good condition. The inside felt cheap but comfortable. ... Read More
I decided to cruise with Costa because they offer affordable trips to Scandinavia. Unfortunately, this was by far the worst cruise I have ever been on. The ship itself was in pretty good condition. The inside felt cheap but comfortable. The ship's layout was fairly confusing and they were constantly ripping up carpet all over due to a bad smell. The inside cabin's are small but comfortable, and the balcony cabins are quite a bit larger with a nice view. As far as dining is concerned, don't expect much out of any meal except for seated dinners, which were mediocre at best. The buffet dining experience was miserable because of overcrowding and disgusting food. The "snack bar" consisted of sad looking frozen hot dogs and hamburgers. The pizza was pretty good (when it was free). The worst part about the dining situation on the Costa Magica was how much extra money you had to spend to have a good experience. Water is the only beverage included in a regular ticket besides the four juice options at breakfast. Charging extra money for alcohol is understandable, but only offering water for a 1500 E ticket is ridiculous. Oh, and don't expect a "late night snack" unless you want to fork over another 15 E after the buffet is closed. The first few nights of on-board shows were some of the saddest I have ever seen. The shows at the end of the week were enjoyable, but not enough to make up for the nightmarish first three nights. The service was consistently poor. Do not expect to be greeted as a guest, but rather as an annoyance. The waiters were not attentive, the service staff was rude, and the security staff have stares that make you want to be on a different planet. The only good service was the maid service. Read Less
1 Helpful Vote
Sail Date: June 2019
Booked this well in advance and decided to upgrade to a balcony premium room as also taking teenager with us. Given the reviews of Magica and Costa (read them after booking...) I was concerned that we may regret choosing this - but the ... Read More
Booked this well in advance and decided to upgrade to a balcony premium room as also taking teenager with us. Given the reviews of Magica and Costa (read them after booking...) I was concerned that we may regret choosing this - but the itinery was fab and we have been on a couple of cruises before in eastern med with Royal Caribbean - so checked re package and location of cabin carefully - got a single bed sofa sorted rather than bunk bed - and chose Deck 9 as close to bars/buffet/pool etc. We had a fantastic week - and this is why I am writing the review (given the majority of very negative ones!) - as we really rated the following: - the dining room/food ! we were seated at an English speaking table and we had a laugh from the off. Hello Steve and Trish and John and Bev if you are reading this! - the staff - we found everyone helpful and friendly - far more than previous cruises - we enjoyed the gala night - it wasnt formal or stuffy and the whole set up is very relaxed and casual - if you want formal dont book this ship!! Norbert was excellent - the premium room - spacious and spotless all week - decent shower and loads of storage space. Decent bed including the single one - the sofa bed wasnt a hassle and just stayed down along wall all week which was ideal. - embarking/disembarking - all very straight forward - no waiting getting on or off and the same throughout at various stop offs. We got a public bus from central station when arrived at Stockholm - after gettting Arlanda Express from airport - takes 30 mins and cheap! - the itinery - we chose this primarily as we wanted to get as much time in St P and Stockholm as possible - we booked our own shore excursions in St P and did our own thing in other cities. We had a brilliant time in St P as we wanted to do more specific history and politics tours so used Ulko Tours to go to the Political History museum (fantastic - you could spend 5-6 hours there - ask for english speaking tour guide before you go) and also smaller KGB museum. Also did general city tour 1 day with Advertura - very good. These were costly - so it does add a lot to the overall cost of the holiday which we didnt realise when booking cruise. We booked our own flights to and from Stockholm separately so this gave us an extra day in Stockholm - otherwise we would have had to leave the ship by 4.30am on the last day. So this worked out for us and accomm in Stockholm was reasonable - stayed at Park Inn - a couple of stops on metro which was excellent. So overall we were impressed with Costa and would use them again. Yes - the majority of the passengers are Italian/Spanish (no surprise there then) and yes it was loud and noisy in all the public bars/spaces. The entertainment was as to be expected (!) and yes Costa makes the staff try to sell all sorts so there is too much selling at the info sessions - but we found the overall service and the dining experiences great. Just one thing Costa - please add water to the drinks package - its madness not being able to get a glass of water but as many spirits/wine/beer as you wish. Read Less
7 Helpful Votes
Sail Date: June 2019
I do not normally write a review on cruises. I do always rely on my other half to do this. I have read so many bad and negative reviews about Costa which I was not very keen to sail with them this time. I have traveled a lol, done so ... Read More
I do not normally write a review on cruises. I do always rely on my other half to do this. I have read so many bad and negative reviews about Costa which I was not very keen to sail with them this time. I have traveled a lol, done so many cruises with Royal, Azamara, Cunard, Princess and so on. You just imagine how well they are by name. So I was quite worried to embark on Costa Mediterranea due to my experience with the best ones on the sea. I cannot praise to anyone to give a go, to try it at least once. It was amazing. We sailed this month and we went to the Norwegian Fjords. The ship was glizzy, beautiful though. It's like a Las Vegas Hotel if we want to compare to something. It's not new but no old at all. It has got that sparkle which it makes everything good to be on. We were for 10 days and we enjoyed everyday. We are definitely going back again. Also we have found out that Costa had a free shuttle from Amsterdam (from a station to the port, which no so many cruise liners do that.... On the other hand I just would like to pointing out few things.... We do feel citizens of the world, Costa is a multicultural environment and of course we do not expect everyone to speak with the same accent or this perfect English. Sometimes demand is it perhaps we do want this or that in our own way? Why cruiser just accept what it is without making huge fuss? The only problem is some the passenger itself which they do not know what it does mean respect. To be honest criticize and write a bad review to a cruise company is easy but sometimes we should ourselves understand why sometimes things don't go how we want. Perhaps we expect too much, we treat badly those people who are really working hard on board for us. Just be nice, try to see yourself on the other side and just think how you would like to be treated, perhaps your perception will change a bit. I can't personally knock anything down. It's us we should respect each other when traveling. That's my personal opinion. If you don't like it then you can go with Silversea, Seabourne, Oceania where you pay a high standard rate and you get what you really want. Sorry to be harsh but we just need to stop winging and criticise everything. Read Less
3 Helpful Votes
Sail Date: June 2019
From the beginning of the embarkation to the end I would have to say that we were sorry that we chose Costa. No communication had been given to us for getting to the ship from the airport. The phone number we were given was not in service. ... Read More
From the beginning of the embarkation to the end I would have to say that we were sorry that we chose Costa. No communication had been given to us for getting to the ship from the airport. The phone number we were given was not in service. We worked it out with a taxi at the beginning and end of the cruise at the cost of €100 each way. The itinerary was what we wanted and the tours were well done but for the language barrier. English was at the bottom of their priority list and messages were read after at least 4 other languages first. No one spoke English with less than a severe accent and making it difficulties follow. The crew was sour and rarely smiled. Our safety drill was a series of lining us up at the muster station. Pushed into rows of three, shoulder to shoulder I resented being touched by these serious crew members. Don’t touch me! Tell me. Oh yes, you can’t speak English. The food was mediocre at best. I’ve never lost weight on a cruise before. Communication and manners were lacking almost always. There were no substitutions in the dining room and vegetables were lacking. Any other cruise we’ve been on offer alternatives every day. The buffet was also lacking taste, variety, and tender meat choices. The same menus were offered every day. We could not have butter unless we asked for it and waited for someone to get it from the kitchen. Coffee was offered with breakfast and after that we had to pay for it at the bar. They actually have a drink pkg for coffee juice and water. Most of all, the waiters pushing past you with trays or reaching across you to serve or remove dishes was so rude. Whether you had to step aside for them as they rushed by or get shoved out of line as they filled the clean cup tray, the waiters were rude. Even in the dining room our orders were mixed up and waiters could not seem to serve plates in a mannerly way. They still reached across our faces to serve others. The entertainment was mediocre at best except for one singer and 3 acrobats. The dancers were not nearly what we have seen on any other cruise. Their poor synchronization accompanied poor routines. I guess what frustrated us most was the inattention to the English speaking guests with brief announcements which we did not understand. As well, the tour guides who could speak good English were few with a lack of ability to converse with us. Speaking of inattentive behaviour on the part of the crew, we were mainly ignored with little or no eye contact. The sour looks on most of the employees’ faces indicated a poor work climate perhaps and poor morale amongst staff. Wait staff never helped in any way but to clear dishes at the buffet. No smiles, no good morning, no ability to understand what you might be asking for, such as “Do you have hot cereal this morning, porridge, oatmeal, cream of wheat?” Our room steward was sweet and did his best with a stale-smelling stateroom. The pillows seemed to need washing and the carpets required a good shampoo. (So did our soap dispenser in the bathroom) Another warning is that the added 15% per day is a required fee. They do not regard it as a tip. In fact, they told us that we were free to tip individuals but we could not withhold any of the 15% per day charge for our severely poor service in the dining room. Speaking of money I’d like to say how angry I was at not being able to get an accounting of my charges. I had to have my husband with me because all room charges were put on his account only (even though we signed equal status for charges.) I was the one who booked the cruise, arranged for the tours, paid for our two watches that we bought, all on my Visa not my husband’s. When I asked them to change the accounting they told me that it could not be changed because of the system. All charges and payments would be under the man’s name in a cabin. Really, is this 1950? All said, our itinerary was ideal and the tours worth the money even without good tour guides. There was a lot of written information on each port to follow along. Within the opulence of this ship a number of disappointments seized us and threatened our joy of going to see the land of my heritage. But Norway out-performed this costa ship with its grandeur and awe inspiring beauty. Read Less
5 Helpful Votes
Sail Date: May 2019
This whole cruise experience was awful in so many ways. 1. Cleanliness: In the hallway outside our cabin it constantly smelled like sewage. Our toilet malfunctioned several times, threatening to overflow into the bathroom floor. ... Read More
This whole cruise experience was awful in so many ways. 1. Cleanliness: In the hallway outside our cabin it constantly smelled like sewage. Our toilet malfunctioned several times, threatening to overflow into the bathroom floor. The white towels and bath mat had coin-size brown stains on them. Carpets are filthy and stained, dining linen does not appear to be changed, and we encountered crusty dirty plates, bowls and cutlery in the “clean” stacks at the buffet more than once. The whole ship is peeling at the edges and needs a refresh. 2. Staff: Our cabin steward was lovely but beyond that, the chances of finding any remotely pleasant staff were bleak. Bar staff were rude. Harried customer service desk staff were openly disinterested in helping anyone. Our dining room server seemed depressed. 3. Food: They were constantly out of so many things, including their advertised “special” beers and wines. We were served frozen entrees for dinner that seemed to have been barely microwaved. The coffee station was never open on time in the morning, although staff were going behind the ropes and helping themselves. The one day we ate the sit-down breakfast, we waited 30 minutes to order before we gave up and just had the specialty buffet breakfast in the same room. There was something so bad in what I ate there that I went back to the cabin and threw up immediately (into the toilet that was constantly backing up). The lack of proper food service hygiene and failure to manage the chaos at the buffet created by lack of lines, direction, etc was appalling. 4. Cash Grabs: They up-sell EVERYTHING ... there are an incredible number of non-included food items like the late night pizza and burger bar, room service, or coffee outside of breakfast times. The internet is overpriced and incredibly slow - don’t bother. 5. “Mandatory” Gratuities: We tried to settle our cash account on the second last day and were told it was “impossible” except at the wildly inconvenient time of 6:30 am on the last day. At that time, we lined up for half an hour before being sent around to 4 different places because we had requested the gratuities be removed due to our less than acceptable cruise experience. Everywhere we went we were told it was “impossible”. These “mandatory” gratuities of €10/day per person were not disclosed up front. They are not in the fine print on your booking, but are buried in a faint hyperlink in the terms (so if you printed it out you can’t even see it). The Costa manager refused to remove these charges and was quite aggressive/bullying towards us about it, although any other major cruise line will allow passengers to remove it given it’s not a legally enforceable charge. It seemed really slimy to bury the misleading “mandatory” charges info in a hyperlink and then claim we had agreed to it. Costa tries to get around the law by calling it a “hotel service charge”. Haha, right. Only they are not a hotel; they are a marine vessel. Be aware that your “gratuities” DO NOT go to staff, but into Costa’s coffers. It’s an offensive practice that’s bad for crew and customers alike. Costa, be better. Don’t try to avoid paying your corporate taxes, or to provide a fair living wage and benefits to employees with these kind of murky loopholes. If this is really mandatory and is really used to pay staff, then your company should have no problem being honest and transparent about it and include it as part of the initial cruise price right up front and in the open. This was my third Costa cruise. I enjoyed the first two. Clearly things have deteriorated significantly since Carnival took over and I will never cruise with Costa again. Read Less
4 Helpful Votes
Sail Date: May 2019
We chose this cruise because it seemed like good value for money and was visiting some ports not previously visited. We boarded Costa Majestica in Genoa and from then their organisational skills or non organisational skills became evident. ... Read More
We chose this cruise because it seemed like good value for money and was visiting some ports not previously visited. We boarded Costa Majestica in Genoa and from then their organisational skills or non organisational skills became evident. It took at least 4 hours to get on the ship with no regard for the elderly or disabled. The cruise was 28 days from Genoa to Stockholm. Most of the crew were not very friendly, the food was ok but always cold in the Buffet. Getting on and off the ship at most ports was a nightmare long ques along the ships passage ways or when coming back to the ship stretching hundreds of yards with people trying to push to the front which nearly caused some serious fights because of no crew supervision. Again with no regard for the elderly or disabled. Most of the shows and entertainment were in Italian ( which I suppose we should have known, an Italian ship leaving from Genoa). A lot of pre good excursions were cancelled because of the lack of English guides with some people having trouble getting their money back on some tours. We were also told by Costa that when filling in their feed back form only 9 or 10 score will be accepted for questions on the form or it will be discarded, Never agin will I sail. Costa. If anyone from Costa would like to contact me I would welcome it because no Costa represventive on the ship cared very much Read Less
6 Helpful Votes
Sail Date: May 2019
We have always said we wouldn’t cruise with Costa, but when this deal came up we decided to try it. Thankfully, this was a short cruise and therefore the suffering was limited. The pros were that the cabin we were assigned was nice ... Read More
We have always said we wouldn’t cruise with Costa, but when this deal came up we decided to try it. Thankfully, this was a short cruise and therefore the suffering was limited. The pros were that the cabin we were assigned was nice and quiet and the crew were very nice. Also, embarkation and debarkation were relatively quick. The cons are too numerous to list but they include an aggressive attempt to upsell everything, a 6 a.m. beer delivered to our cabin (and a couple of others), and the food in general. Costa has very little for vegetarians other than pity and disdain. I asked for the vegetarian menu and was promised one for the next evening. The next evening the waiter, a good man, gave me the vegetarian menu before being called away. When he returned, he took the menu away and told me it was only for people with allergies. It may have been a language problem, but I was not allowed to see the vegetarian menu again. One evening there was literally only one dish that was marked vegetarian and it was not a main, but a side of sauteed mushrooms. The buffet was not better, as the food was always lukewarm, including the salad bar. Our cabin, though the decor was dated, was comfortable and roomy, with plenty of storage including space for the suitcase under the bed. We had booked a balcony guarantee and received a premium cabin, 5192. We usually use a nightlight in the cabin, but the helpful gap between the door and the floor kept the room comfortably lit throughout the night. Fortunately, the head of the bed was not in a direct line with the door, so we were able to sleep. The incident with the beer came back to haunt us, as we noticed a spurious charge on our final bill marked “mini-bar”. We never, ever use the mini-bar, so we challenged this right away. At first we were told that a beer had been taken from the mini-bar, which we said was ridiculous since we had a drinks package and could get all the beer they would serve us. Then, after a 20-minute wait, we were told we had ordered a beer from room service. We mentioned the mystery beer delivery at 6 a.m. and after another 10 minute discussion, we were finally told it would be removed from our final bill. I asked for a copy of the new final bill but was told that it could not be done because Corporate had to approve it. We’ll see when the credit card bill arrives. The ship shows signs of age, and every trip to the public restrooms resulted in at least one unpleasant confrontation with a clearly non-functioning toilet. Which points out the greatest problem with this ship in my opinion, and that is the fact that 853 crew is not enough to create a comfortable and pleasant cruise experience for 2600+ passengers. We were happy we didn’t pay full price for this cruise, with our costs coming to just about 100 a day per person, but we felt really sorry for a couple we met who had paid 200+ a day per person. Read Less
2 Helpful Votes
Sail Date: May 2019
We selected a long cruise taking us through the Mediterranean, around the English Channel and through the Baltic sea to St Petersburg. The itinerary was good and because we selected an outside balcony cabin, we were quite comfortable ... Read More
We selected a long cruise taking us through the Mediterranean, around the English Channel and through the Baltic sea to St Petersburg. The itinerary was good and because we selected an outside balcony cabin, we were quite comfortable throughout the journey. The ship itself is a large liner and pretty much to the standard you'd expect. Entertainment is, well, entertaining and our cabin staff were friendly and helpful as you'd expect. However it kind of goes down hill from there! From day 1 the embarkation, on-board organisation and meal experience was disastrous. (1) Embarkation was 3 hours standing in queues despite some elderly people we noticed having a lot of difficulty. There were no crew members checking on the health and happiness of guests and a bit of care and HR in this regard (maybe some water thrown in) would have done heaps toward the initial experience. Perhaps Costa should realise that the first experience is critical. (2) Many waiters, bar staff and service centre staff are rude and should be made to walk the plank. We understand that working 11 hrs per day for 6 months on end, whilst (apparently) on minimal wages will toll heavily on most people. However, they're pretty much a surly unhelpful lot. It's hard to put this into words as no particular incidents stand out from the rest. Basically it's an attitude problem. With the exception of some, you get the feeling they just don't like you. Maybe they should go somewhere else? Maybe management should take a good look at this problem? (3) Tours and Cost-a-lot. The magic show isn't restricted to the theatre. In-fact, there's lots of "slight of hand" when it comes to this part of the cruise. Cost-a-lot arranged shuttle buses in every port to take people to and from town centres for about Euros 15 each person. In most cases town was quite close and could be walked or public transport was available for 1/10th of that price. When querying this prior to docking, Cost-a-lot excursions desk referred you to the help desk and vice versa with no-one apparently knowledgeable of where they were heading or willing to give advice. The on-board shops were a rip off to which we fell victim. We purchased 2 Invicta watches, which were said to be discounted by 75%. During the purchase i asked if the discount was genuine or not. We were assured it was. It wasn't at all! When researched we found that we could have purchased these same watches from various retailers cheaper than what we did and without any discount. We also noticed that the alleged 75% off was offered to guests coming on board throughout different parts of the trip as a "once day flash sale". This is a good trick Cost-a-lot! In Australia, we call it lying. (4) Food and Restaurants. OMG! The Bellagio Buffet (the zoo) is something to write about. The food from cruise start to finish is lacklustre and cold. Don't be late, though! If you don't covet a table and defend it with your life a good 45 minutes before it opens, you'll wait 20 minutes in line before you get something to eat. Pushing and queue jumping is normal. Piling food on plates is normal - then because it's too much to eat, discarded. One tip i have for "the zoo" is to have the salads in a different place to that of being before the hot food containers. This will alleviate people standing at the front of the line picking and choosing a bit of this and that cheese and lettuce whilst there's 200 people behind them waiting to get some hot food. The Bellagio needs a total revamp. Sit down restaurants were more civilised and the food was okay for the most part. Read Less
6 Helpful Votes
Sail Date: September 2018
We chose this cruise because we wanted to visit Scandinavia, but not at the luxury level. We covered Stockholm, Copenhagen, Amsterdam, UK, France, Portugal and Spain, albeit for only a few hours each. Our Balcony stateroom was great, the ... Read More
We chose this cruise because we wanted to visit Scandinavia, but not at the luxury level. We covered Stockholm, Copenhagen, Amsterdam, UK, France, Portugal and Spain, albeit for only a few hours each. Our Balcony stateroom was great, the ship itself is attractive, entertainment very good and the staff were mostly personable. We were an hour late docking in Amsterdam - back and forth many times until they found the right dock...and blamed it on (the minimal) fog. Many people were late to their excursions, which resulted in backing up 1st seatings. Internet was non-existent unless you paid $10/day, and I heard a passenger complain that it didn't work anyway. In Amsterdam, the crew acted like they had never tried to sort people for cruises before - resulting in total chaos and people very late for their excursions. Coffee and "juice" (diluted imitation junk( were not available during buffet hours - water only. I expected, this being an Italian ship, that we would experience great Italian food - no. Very bland, tasteless pasta dishes, servings were made to look artistic to disguise the fact that you were getting about enough to feed a bird. Sometimes the meat was so tough we couldn't cut it with a knife. I could go on, but you get the picture. Read Less
10 Helpful Votes
Sail Date: August 2018
My wife and I booked this and it's following cruise through a travel agents promotion in Australia. It looked like a good deal at the time. I have been on cruises with several other companies which have all been good. After ... Read More
My wife and I booked this and it's following cruise through a travel agents promotion in Australia. It looked like a good deal at the time. I have been on cruises with several other companies which have all been good. After booking this cruise we looked at cruise critic and were a bit shocked at some of the reviews which led us to be apprehensive about the trip. The embarkation was ok as it can be a bit chaotic on any cruise. On checking out the ship on arrival we were impressed overall especially the cabin which looked like it had just had a refit. After that it was all down hill. You cannot get an ice cream on board unless you pay for it not even in the main dinning room with dinner. You basically have to pay for everything extra. I always have a sauna when on the ship. When I couldn't access the sauna I enquired and was informed that it was 25Euro a day to use it which is a ridiculous amount to use a sauna for half an hour. No wonder the sauna looked unused. I have never paid for the use of the sauna before. Now for the real bad. The bistro was the most unbelievable place you could ever imagine. There is no hygiene control. No one uses the chemical supplied to sterilise their hands when entering the bistro. People touch food, cutlery and plates with their hands without using same. There are signs to show entry and exit but no one uses this. It is a free for all, pushing in to the middle of the que and going up the wrong way is just normal. It is normal to get pushed aside by people who think they have right of way. There are no staff as in other cruise lines controlling this. On other cruise a gloved staff member hands out the plate and cutlery after you have sterilised your hands. I don't know if this is normal on Italian cruse lines but the amount of food taken off the ship by people going on day trips staggered me. It looked like they were feeding a hoard. It was normal to see cruisers off the ship sitting eating the food from the breakfast session in the middle of cities we visited. Gratuities on this cruise line are compulsory and enforced and as such should be included in the fare not added on. In this case I would not have paid any gratuities as I found the food average, entertainment average and the service in most cases average. Mostly Italian is spoken during shows and entertainment which is a real problem for english speaking cruisers. Shore excursions were expensive. This is a cruise line built for Italians and only Italians. In my opinion if you are not Italian don't use this company. If Costa wants to improve it's image it needs to change its business format becoming an International cruise company catering for all nationalities. In its present format I cannot see Costa prospering as a major cruise line. The only area of the ship I liked and enjoyed was the Piano Bar. The staff in this bar were the most efficient and personable on the whole ship making it a pleasure to go there each night before and after dinner. Read Less
7 Helpful Votes
Sail Date: August 2018
Chose this cruise because of the ports it was visiting. Beautiful ship, although dated with some maintenance needed. Hygiene was not enforced, there were plenty of containers full of hand cleanser but rarely used. At the buffet people just ... Read More
Chose this cruise because of the ports it was visiting. Beautiful ship, although dated with some maintenance needed. Hygiene was not enforced, there were plenty of containers full of hand cleanser but rarely used. At the buffet people just dived in with hands to get food even though serving spoons were there. Noticed many people using toilet facilities but not washing hands. Many people got gastro, flu, coughing with doctors & nurses kept busy. It felt as though English speaking guests were not welcome, activities were for European guests. Entertainment was poor with the best shows being put on at dinner by the wait staff. Enjoyed the food at restaurants, wait staff pleasant, although at times their serving was like an outdoor cafe. Children ran riot well after midnight. Many young staff on who thought everyone was deaf, so yelled loving the sound of their own voices. Reception staff were unable to solve issues raised which could have been dealt with by some FAQs. Felt they were justifying their jobs! Lacked leadership. Had to pay extra for ice cream, coffee, pizza. Photos expensive, 14 Euro. Shore excursions expensive, easier to do yourself. Spa area needs a revamp. Read Less
3 Helpful Votes
Sail Date: August 2018
This was my first cruise with Costa (Baltic Sea 12 days), and honesty I was very sceptic about chosing this company (mostly due to the accident with Costa Concordia). We cruise a lot with our family and tried many cruise companies but ... Read More
This was my first cruise with Costa (Baltic Sea 12 days), and honesty I was very sceptic about chosing this company (mostly due to the accident with Costa Concordia). We cruise a lot with our family and tried many cruise companies but Costa surprised me totally! The ship Costa Pacifica – it is not the biggest and most splendorous one, but clean and very well maintained, which is unusual for Italian companies. Costa was bought by Carnival some time ago and you can really see the American influence on their service. My favourite place on the ship was Amarillo Cioccolateria. The best coffee is being served here, and you get advised on coffees like you were in a coffee factory! Absolutely fantastic! The swimming pool had warm water, so that children can spend hours in it and do would not get cold. ( and believe me - they do!) Waiters – nice, helpfull, always smiling We were very also positively surprised with all the maintainance services on the ship. One evening hour toilette broke down, I informed the guest service, and within 30 minutes the problem was solved! Very tasty food. You have a wide range on vegetables, bread, meet, fresh made pastas (their pastas are fantastic – my daughter was eating 2 plates of it every day! And the cook preparing them always knew what would be the best for a child). Also the food in the restaurants during the dinner was delicious! High quality, various dishes, cuisines and we were served very quickly every evening ( we were there with 5 year old child, so it was really a priority ) Entertainment. Every evening there was something worth seeing. They have an incredible tenor who was on stage 3 times during the cruise and every time got a standing ovation. Absolutely brilliant! Also on the last evening the tenor sang in the restaurant during our dinner which was a lovely goodbye for all of us. Well skilled dancers and very interesting choreography every evening. We also enjoyed the animation team. They were on duty from 10 AM till midnight every day and honesty, they kept everyone entertained. Kids club – wonderful, patient ladies who can communicate in English, German , Italian , Russian and other languages. Our daughter just loved it there. Peppa Pig is present on the ship and you can take pictures with her for your children, apart from those taken by professional photographers. That was fabulous! Not like we experienced it on other ships, where you can see the Mascot once or twice during the cruise. Children could get engaged in various activities with Peppa almost every evening, and there was a beautiful Peppa Pig playground in the top deck with pool (warm water). We were there for my husband’S birthday and he got some free “stuff” from Costa (birthday picture, cake and offer for spa treatments). Also on the gala evening we got invited to the theatre for cocktails with Captain, which was a wonderful surprise. So now we are searching for another cruise with Costa, because this was definitely worth the money and the time we spent there. I truly recommend! Read Less
5 Helpful Votes
Sail Date: August 2018
I chose this cruise thinking it would be lovely for my moms very first cruise. Honestly the ports of call sounded more appealing than a normal med cruise. And that was my main reason for picking this cruise line. I have cruised before but ... Read More
I chose this cruise thinking it would be lovely for my moms very first cruise. Honestly the ports of call sounded more appealing than a normal med cruise. And that was my main reason for picking this cruise line. I have cruised before but always with American ships (Carnival in particular)So was expecting high standards. In fairness the crew were very sweet and did everything they could to make the cruise enjoyable in particular the staff at embarkation and disembarkation very helpful to my elderly mother taking her hand on and off the ramp, Our waiter in the evening Dsilva Dolree did his very best to ensure our dining was pleasant. (The food was generally exceptionally disappointing) And our cabin crew lovely and helpful. My main complaints were food related. Bland at best and over salted at worst. The same Italian staples came out at lunch each day same sandwiches same hams cheeses etc. I understand its an Italian ship but they need to cater to those of us that are not Italian. We don`t all love tasteless over-salted pasta. Or a main course for dinner without vegetables. There was plenty of melon on board and plenty of apples and pineapple so I cannot complain about the fruit however a variety would be nice instead of same oh same oh at every lunch and breakfast. Most people go on a cruise for the food drink and entertainment. In all of these I`m afraid i found the Magica totally lacking. (I`m not a drinker so honestly didn't pay for a drinks package because it would have been a waste) hate to say this but will not use Costa again I think I will stick to the American cruises there is no comparison . they know how to entertain and how to put on beautiful edible meals. Read Less
7 Helpful Votes
Sail Date: August 2018
Just very shortly: A cabin with a window means that the window looks at the side of a tender boat just half a meter away. It totally blocks all view, the cabin practically equals an inside cabin. We were given a shady explanation on ... Read More
Just very shortly: A cabin with a window means that the window looks at the side of a tender boat just half a meter away. It totally blocks all view, the cabin practically equals an inside cabin. We were given a shady explanation on some sort of a "lottery" for guaranteed cabins, which means that Costa can give you worse cabins you thought you had paid for. Quite interesting practice from consumer protection point of view. So avoid guaranteed cabins and cabins on Deck 4. Otherwise the cabin was clean, well maintained. There are many levels of available satellite internet services, we chose the one that allows social media use. It was unreliable, sometims totally out. The weather forecast on the CCTV is apparently not updated, unreliable. The buffet breakfast/lunch/dinner all are surprisingly poor as compared to our Celebrity and TUI experience. The restaurant seems to be too small for this number of guests, at the same time some service stations do not seem to be opened. The excursionas and the boarding are well organised. The shows/entertainment are fine. The service charge is hefty and I wonder how much of it is actually given to the personnel. Read Less
4 Helpful Votes
Sail Date: August 2018
Yes, It Can be Sweet in a Costa Suite We are recently back from a nine day Costa Mediterranea cruise to the Norwegian fjords. We typically sail HAL, Celebrity, or RCI and usually in a balcony cabin. To be honest, the reviews have kept ... Read More
Yes, It Can be Sweet in a Costa Suite We are recently back from a nine day Costa Mediterranea cruise to the Norwegian fjords. We typically sail HAL, Celebrity, or RCI and usually in a balcony cabin. To be honest, the reviews have kept me away from considering Costa. This time we were traveling with another couple and were looking for an itinerary that departed from and returned to Amsterdam. Costa fit the bill. We booked this cruise less than two months out due to a last minute change in plans. As this cruise was a few days shorter we were able to book a suite for about the same price as our balcony cabin on the other line. If you enjoy traveling to Europe and the pricing is within your budget, sailing in a Costa suite will be a very similar experience to the other lines I have mentioned. It could even be better if you don’t usually book a suite. Embarkation in Amsterdam We arrived around 12:30 and check-in took about 20 minutes. We had one family member with mobility issues so the combination of this along with priority boarding sped things along. We then took the lift up to Deck 9 for lunch in the buffet. When we arrived in our cabin an hour later our luggage had been delivered and the security video was playing on the TV in anticipation of the muster drill, which would be held before our late afternoon sail away. Cabin Our cabin was a corner aft on deck four. The layout consisted of a sofa and desk area, a dressing area with walk-in closet, the attractively tiled bathroom had dual sinks and combo tub/shower with sliding door, and the bedroom was adjacent to that with its own TV and drawer space. We found the bed comfortable. The huge balcony had two chairs with footstools as well as two loungers and small table to hold your drinks, snacks, phone etc. Décor colors in the room were a bit retro but I loved the small Murano lamps. Plenty of storage space, a safe, and frig also. The non-alcohol mini bar and bottled water are one of your amenities. Demographics No worries if you only speak English as the hard working staff were multi-lingual. Italian was the primary language followed by English, French, and German. We didn’t feel it was that tedious for announcements but you can appreciate the effort made for entertaining everyone! On this sailing there were mostly Europeans, and though many also spoke English, aside from the staff you didn’t hear a lot of English spoken among the guests. Don’t let that deter you as the daily “Diario di Bordo,” menu, and signage are also offered in multiple languages. Food & Drink I attribute our positive cruise experience to two perks included in our Costa suite amenities, the Intenditore drink package and the Medusa (suite) restaurant where suite guests can eat B-L-D. This doesn’t mean you can’t grab a burger in the buffet at lunchtime or order room service. We were able to get coffee, water, a cocktail, or glass of wine /beer anytime we wanted from the bars or at meal time in the rstaurants. We found the food in the suite restaurant to be quite good and except for a few sugary cocktails were never disappointed in our drinks. The Medusa Restaurant was for suite guests but could also be purchased as a dinner package for other guests, though suite guests would get priority seating. We usually arrived for dinner around seven and never had to wait or make a reservation. There are no other specialty restaurants on this ship. The space held about 100 people and had a variety of table configurations. Each night featured choices from a particular region of Italy. A copy of the Medusa menu was delivered ahead of time to your room. It was a four course meal but that can be filling so we started to order two of the “primi” courses for the table to share among the four of us and that worked well. Food is always subjective but the consensus among us was that the seafood, pork, or lamb were always very good. The steak, which was an option every night, was not so tender. There was also a “Chef’s Choice” menu option that you could order or swap around for some of the a la carte choices. Wine by the glass was part of our drink package and there were a few that we particularly liked. We often would pair a different wine with a different course so a benefit of “by the glass.” There were also vegetarian food options offered each night. Sufficient staff made it a pleasure to have a relaxing dinner. We usually chose the Medusa restaurant for breakfast and one day for lunch. There is a cold buffet station as well as a pastry table in addition to ordering hot choices off the menu. The food is quite good but hope you aren’t in a hurry! The hold up appeared to be on the kitchen end not in the dining room. We did have lunch in the Perla del Lago buffet restaurant a few times. My favorite was to select ham, cheese, and choice of bread and build your own sandwich. There were also a variety of salads, pizza, and burgers. Lunch is served noon-2:30 pm. Between 4-5 pm the Perla del Lago opens for “La Merenda” or afternoon snack. You will find people cueing up for little sandwiches and pastries. If you aren’t eating in the Medusa restaurant for dinner, the Main Dining Room seating is either 6:15 pm or 9pm. Between 7pm-1am you can purchase a higher quality burger or pizza in the designated section of the La Perla buffet restaurant. The informal dinner option is in the buffet restaurant on deck 9 between 7-8:30pm. Crepes are also available for purchase between 10pm-midnight. The bars are open late, midnight and some beyond. A lot of the reviews I’ve read are filled with complaints about the food, paying for water, not having coffee available etc. I think a “must do” item is to clip the sunshine yellow “Buon Appetito” guide in the daily “Diario” and keep it handy until you sort where and when the meals are available. There are many options but limited timing so you don’t want to be disappointed. Having the premium drink package included avoided really simplified things. Life on Board If you have cruised before you know what your expectations are. I will just mention a few things that stood out for me. We were cruising at the end of summer so you knew children would be onboard. There is the Squok Club to keep them entertained. This was also a colder climate so not everyone was in the pool and there were no chair hogs. The ship is lively. At night there were multiple venues with live music. The dance floor was actually a good size for a ship. In fact, as we were getting off a dance workshop group was getting ready to board. Drink service was adequate but they weren’t pestering you if you just wanted to sit and listen for a bit. Photographers were around taking pictures but they were less intrusive and didn’t pester you to buy. A few of ours actually came out nice and we did buy them with a package that also included the digital version. We had a minor issue with our club number and they fixed it on the spot! Room service was on time and nothing missing. Tender tickets were given out the day before saving time the day of. This is an older ship so didn’t have the specialty restaurants that are popular on newer chips. The spa had treatment rooms but not much space for relaxing around the whirlpool. The gym had a variety of equipment. The theater was nice and we went to a couple of shows which were good. We were invited to a wine tasting which was fun to do on a sea day and they even served grapes and cheese to go along. There also was a large attractive game room area that was popular with people playing board games, cards, etc. Accessibility As I mentioned earlier, a family member had mobility problems. We booked too late to get an accessible room. We booked a Panoramic Suite and were able to accommodate both a mobility scooter from Special Needs at Sea, wheelchair, and walker in the cabin. As the tub was fairly deep, we inquired with our attendant if they had a step to assist getting in the tub. The next day we were given a two foot long step that served the purpose. Getting ashore on the two tender stops was also possible with the help of the crew lifting the wheelchair onto the tender and our fortune of having calm seas. Ports-our intent was for relaxing port visits rather than action packed Bergen-able to get ashore with a mobility scooter; docked in Jekteviken close enough to town to walk to cable car which also has a lift and allows for access to the top where there are shops and a café. Olden-Tender, very scenic; spent time taking photos Andalsnes-able to go onshore with mobility scooter. This was also scenic but not a lot to do unless you plan an excursion. We walked along the lake; The train station is very near where the ship docked and is accessible for wheelchairs and smaller mobility scooters. Check the timetable for return. Geiranger-This was our second visit here. Able to get around with mobility scooter. Very scenic and great ice cream! Two of us walked up along the waterfall trail near where the ship is docked. Great photo ops. Look for the goats nearby! There is also a very nice artist’s studio, Geiranger Gallery, between the waterfall and the mainstreet . It is not clustered with the other tourist shops and cafes but set back a little on the left as you walk towards the fall. A nice choice of quality gifts, pottery, and glass objects. Stavanger-One of my favorite port stops; Visit the old section of town where the white houses are. We were docked nearby. The streets are quite steep so not accessible with a mobility scooter and would be difficult with a wheelchair. If you can walk up, after you visit the white houses continue to walk to Breidablikk Mansion on Eiganesveien, 40A. It is about a 25 minute walk through a beautiful neighborhood to see this well preserved home with most of the original furnishings. Your ticket will than allow you to enter many of the other small museums in town for either half price or less. Back in the town center the walkways are flat. You will find the Stavanger Cathedral here and a large shopping area. Bremerhaven-a brief stop to disembark and embark some passengers. It was a Sunday morning and rainy so stayed onboard. There was a shuttle available for €12 r/t to the center of town about 4.5 km away. Tickets must be purchased on the ship at the kiosks or Hospitality Desk. Maximum waiting time was 40 minutes. Disembarkation- Your cabin must be vacated by 8am but you could still enjoy breakfast at the appropriate restaurant, in our case the Medusa Restaurant. There was also a hand luggage deposit for you to use so you didn’t have to bring everything with you to breakfast. After breakfast we left the ship and retrieved our luggage in the Customs Hall in Amsterdam. In summary, I have to say that I was pleasantly surprised with my Costa Cruise experience. It definitely was value for money in this category. Their shorter itineraries to different ports could work for us and I am interested to try some of their newer, larger ships. But, I would probably only do so with the Intenditore Drink Package, access to a smaller restaurant venue and not the MDR……fingers crossed for a sweet, suite deal! Read Less
10 Helpful Votes
Sail Date: July 2018
I choose costa magica 7 day of Baltic because sdate match for my daughter and wife holiday. I hope this ship is her first cruise made them happy. Last year I and my mother cruise with costa fortuna .We appreciated that ship but nor for ... Read More
I choose costa magica 7 day of Baltic because sdate match for my daughter and wife holiday. I hope this ship is her first cruise made them happy. Last year I and my mother cruise with costa fortuna .We appreciated that ship but nor for costa magica. First at embarkation the officer forgot to stamp complete in boarding ticket and I have to return after X ray. Lunch buffet are hot dog and hamberger but tomato ketchup and mayonaise are inadequate. Dinner no ice cream tea or coffee. Supper has only pizza veg/ham cheese. After midnight has only milk /tea. Entertainment nearly half are non english song but no asian. Gym has some malfunction equipment. inside cabin is small but clean.Port @ stockholm helsinki st peterberg tallin are good. I travel by myself I take uber is good. in St peterberg I takeTaxo vichof for service in hour based have a big problem because call center hot good in english. The last and the most not appreciated is before i disembarkation I check money credit on board gratitude and internet price. It is correct. But 3 day after the credit card officer phone me in midnight because someone try to use my credit card . Read Less
10 Helpful Votes
Sail Date: July 2018
We travelled on a cruise for the first time so we did not know what to expect. I would like to give advise to people who are in the same situation. We booked the Baltic cruise through Tallin, Helsinki and St Petersburg. I was nervous ... Read More
We travelled on a cruise for the first time so we did not know what to expect. I would like to give advise to people who are in the same situation. We booked the Baltic cruise through Tallin, Helsinki and St Petersburg. I was nervous about the fact that I have never been on a cruise and I might get seasick. Luckily, we had great weather and the sea was calm. We were told that this is mostly the case on this route. You might feel the vibrations of the motor from time to time and on the bow (front) you feel the waves more than at the stern (rear). We booked a cabin with a balcony which is totally worth the price difference to see the beautiful Stockholm archipelago in the morning when you sail out and sunbathe away from the crowded pools if you enjoy your peace and quiet. We booked the non-alcoholic drink package but soon realized that for 2 persons 40 drinks were too much. Since you are out on most days and water is available all along the cruise. We kept drinking sugary mocktails, which were delicious but surely not very healthy. Also, the prices of the regular cocktails and drinks are not too high, with a bottle of wine starting at 20 Euros during dinner and a mojito costs 7,50 Euros. In summary, I would not get a drink package at all, unless you like to get drunk and party every night. The food quality at the buffet is reasonable but it gets pretty full, so the option for a quiet dinner on your table is great, although the selection is limited and you need to dress up a little. Be aware of the dress codes: There is a forrmal dinner, a white night and a Gala dinner and although not everyone in the cruise follows, it is nice to fit in during seated dinners. In my experience, staff were extremely friendly and the service was great (we ordered breakfast in the cabin on the departure day and had it on the balcony as we cruised out of Stockholm) We had the impression that most staff look happy, which gives you a good feeling. We did experience a couple of angry guests on the other hand, shouting at the customer service staff. If you do not like criowds or screaming children, there are many ways of avoiding them. The ship is so big, you can alsways find a quiet spot on one of the decks. There are many first-timer traps that are easy to fall into: The photographs, the souvenirs, the overpriced tours, the drinks and the spa. If you are sailing in nice weather, you don't need the spa. It is tiny, dark and the sauna and steam bath are separate for men and women, so if you are a couple you cannot share the experience. There are six jacuzzis and three swimming pools, two without loud music, you can enjoy without extra payments. The spa does not have a pool, only two indoor jacuzzies and a tiny relaxing area indoors. In Tallin and Helsinki do not book tours nor use the hop on hop off buses, you can take public transportation to the center of the cities which are easy to walk along if you are used to touring on your own.In St Petersburg we took the Costa tour, it offers some advantages, such as the fact that they wait for you if you are a bit late to come back,which might happen since the traffik is so unpredictable. You also feel very safe in the bus and during the tour. You might choose to take a tour on your own, bit it is necessary to have a visa from the Russian authorities to disembark without a booked tour. In all, Costa Magica was a pleasant experience and we would like to travel again on a different route some other time. Read Less
4 Helpful Votes
Sail Date: July 2018
Selected Costa because was going where I wanted go and at exactly the right time. I chose a grand suite and it was very comfortable, included a butler, and specified dining in the exclusive 88 seat deck 11 dining room. Dining service ... Read More
Selected Costa because was going where I wanted go and at exactly the right time. I chose a grand suite and it was very comfortable, included a butler, and specified dining in the exclusive 88 seat deck 11 dining room. Dining service beautifully served and attended to; however, the quality of the food was only fair. Ship was too large for my liking and everything was extra. Bought the top drink package to avoid hassle of paying for water and drinks. WiFi quality OK but it was much too expensive. Could not find a free ice cream machine and had to pay 3€ per scope at the several spots that has ice cream. There we no talks about port stops, only pressure to buy ship excursions. Embarkation and disembarking procedjres were easy and swift. The attention and service to the grand suite customers was very good and much appreciated on such a large ship. Though announcements were either in four languages or only in Italian, the crew all spoke good English And were all very cordial. Read Less
7 Helpful Votes
Sail Date: June 2018
We have been on 10 cruises and Costa Magica does not rate very well compared to the others. We booked this just to see what other cruise lines had to offer and were pleased with the price but overall disappointed. Embarkations was the ... Read More
We have been on 10 cruises and Costa Magica does not rate very well compared to the others. We booked this just to see what other cruise lines had to offer and were pleased with the price but overall disappointed. Embarkations was the easiest so far....flawless and no lines. The ships overall appearance seems to be nice and updated. The rooms are roomy for a cruise ship and we were pleased. We were assigned seating for dining and loved the family that we were paired with but we do not like the assigned seating and prefer the "Freestyle Dining". This allows much more flexibility and not such a rigid schedule while on vacation, The food was edible but not good. Several times we tried what they brought out but chose not to eat it or ate it because we were starving.. We were also disappointed that they do not serve coffee with dessert. Coffee is only served during breakfast and at the bar. Breakfast is good and we chose to go to our assigned dining room for breakfast because it was not as hectic as Deck 9 (which is a free for all). They do offer a menu and serve you coffee as well as a continental breakfast. We were usually off the ship during lunch so we do not know how that went. The service during the Dinner was below average. We constantly had to ask for water and very seldom would pour it for you. The server would just set it on the table. Entertainment was average. We never book shore excursions with the cruise lines because they are too expensive and the groups are too large. We did hear that the ship offered a really good program for the kids which is a plus for families. One of the big things we noticed was they were not require you to clean your hands prior to meals and did not offer warm wash cloths/sanitizer to clean your hands when you are coming aboard the ship after touring another country. Hand sanitizer was unavailable when boarding the ship in some ports and the one going into the dining area did not work properly. Also, we never saw them sanitizing the handrails, etc on the ship. The workers told us they work 8 months a year, 11 hour days, 7 days a week which I am sure this contributed to the poor service. Hopefully, they were given the gratuity that is automatically added to your bill. Our cabin as mid ship on Deck 2 and we could hear the crew working throughout the night most every night. Between the food/service/sanitizing I would not recommend this cruise line. Read Less
3 Helpful Votes
Sail Date: June 2018
This was the first time I went on a cruise. I went with my mother, who had previously been on two cruises with RCI. We travelled to Stockholm by train, having spent the previous night in Gothenburg. We arrived at Stockholm Södra ... Read More
This was the first time I went on a cruise. I went with my mother, who had previously been on two cruises with RCI. We travelled to Stockholm by train, having spent the previous night in Gothenburg. We arrived at Stockholm Södra Station and took a taxi directly to Frihamnen, where Costa Magica was boarding. Boarding went very smoothly, we had to wait for maybe 10-15 minutes before we could board the ship. Costa Magica's décor is rather lavish, with thousands of works of art onboard. Depictions of women, in various states of (un)dress, is a theme onboard, which some more conservative passengers could possibly find slightly shocking. The age is beginning to show (she was launched in 2003), and the colour scheme could be called gaudy by some (I rather liked it). The ship's slogan is "Cruising Italian Style", and the aim is to cater to European tastes. In practice, the great majority of the passengers were Italians, the rest seemed to be mostly Spanish, French and Russian. Consequently, most announcements are made in Italian, English, French, German, Spanish and Russian, which means that announcements tend to be rather long. Due to the large number of nationalities among the guests, Costa Magica staff makes an effort to seat people who speak the same language together at dinner, which is a very good idea. The quality of the food is OK, ranging from bland to tasty. Costa being an Italian cruise line, the food in the main dining rooms is heavily dominated by Italian cuisine. The buffet is more international, the food arguably tastier (!) than the main dining rooms, and we noticed as the week progressed that the number of guests declined in the dining room and increased at the buffet. Due to the variety of languages among the guests, the entertainment tend to focus on song and dance shows. These were rather enjoyable, but an acrobatic show that was on offer one night was not to our taste. We signed up for an organised excursion in St. Petersburg (if you join an excursion organised by the cruise line, you don't need to apply for a visa), while we explored Helsinki and Tallinn by ourselves. The all-day excursion in St. Petersburg was worth it, even though 2.5 hours at the Hermitage was a bit much. Service onboard was good, the staff was friendly, and especially our cabin attendant Hugo deserves a mention. I would not mind going on a Costa cruise again. Read Less
3 Helpful Votes
Sail Date: June 2018
Our fourth cruise with Costa (the second with Costa Magica) and, unfortunately, we have seen, over the years, a gradual decline in quality. Both cleanliness and services are maintained at good levels; the kitchen is on the decline. For the ... Read More
Our fourth cruise with Costa (the second with Costa Magica) and, unfortunately, we have seen, over the years, a gradual decline in quality. Both cleanliness and services are maintained at good levels; the kitchen is on the decline. For the entire duration of the cruise we had to avoid shrimp dishes because this crustacean was almost inedible. For the rest, average cuisine. As for the excursions, the two are excellent in St. Petersburg (although rather expensive), very bad that of Stockholm due to various disservices as well as an uneducated guide. It is opportune to emphasize that as an alternative to lunch, 90 minutes of free time have been "granted", from the most spent to bivouac on the steps of the buildings or on the benches of the main square of Stockholm, in order to consume the bad lunch basket, provided by Costa We have carried out, with an absolutely constructive spirit, the appropriate reports to the Customer Service, but finding a strenuous and sterile defense of office. La nostra quarta crociera con Costa ( la seconda con Costa Magica) e, purtroppo, abbiamo riscontrato, col passare degli anni, un progressivo calo della qualità. Si mantengono a buoni livelli sia la pulizia che i servizi; in calo invece la cucina. Per tutta la durata della crociera abbiamo dovuto evitare i piatti a base di gambero perchè tale crostaceo risultava quasi immangiabile. Per il resto cucina nella media. Per quanto riguarda le escursioni , ottime le due a San Pietroburgo ( anche se piuttosto care), pessima quella di Stoccolma a causa di vari disservizi oltre che di una Guida poco educata. Opportuno sottolineare che in alternativa al pranzo ci sono stati "concessi" 90 minuti di tempo libero, dai più trascorsi a bivaccare sui gradini dei palazzi o sulle panchine della principale piazza di Stoccolma, al fine di potere consumare il pessimo lunch basket, fornito dalla Costa, Abbiamo effettuato, con spirito assolutamente costruttivo, le opportune segnalazioni al Servizio Clienti riscontrando però una strenua quanto sterile difesa d'ufficio. Read Less
7 Helpful Votes
Sail Date: June 2018
It was my first experience with Costa Cruise. North Europe destination (Stockholm, Helsinki, St. Petersburg, Tallinn). In short: Embarking - just few minutes, nice welcoming by staff, photo and ID card is ready, you leave baggage at ... Read More
It was my first experience with Costa Cruise. North Europe destination (Stockholm, Helsinki, St. Petersburg, Tallinn). In short: Embarking - just few minutes, nice welcoming by staff, photo and ID card is ready, you leave baggage at collection point and you go straight to the cabin. Your baggage is delivered to your cabin within next half an hour. As simple as is. Cabin: we had balcony one. 1 double bed and i single one. Both comfortable and well sized. Cabin perfectly clean. TV set might have been a bit bigger but was ok. Shower worked well. Dinning: we chose international breakfast option - enough variety of food - whatever you need. All fresh and tasty. Dinners were extremely good. No standing in queues nor waiting for service. Ship - Magica is quite big ship (apprx 110k tons) - means big enough to be stable but not crowded too much Service - as always staff was just perfect - smiling, speaking different languages, polite and well-skilled. Entertainment - we attended 2 events "Voice of the sea" and "Magic moments" - both worth of spending time. Excursions - we prefer organising trips on our own. Stockholm is stunning, packed and extremely expensive; St. Petersburg is incredible (mus see points are Peterhof, Tzarskie Selo, Hermitage, Nevsky Prospect, Issac's church and On Blood Church. All of them you can easily reach on your own using public transport. Value for money - J have no idea why people spend fortunes on other cruise lines whereas they don't offer anything better than Costa (maybe snobbery?). Long story short: take Costa, pay half of what other lines demand and have wonderfull holiday. Robert Read Less
3 Helpful Votes
Sail Date: June 2018
The cruise itinerary was excellent, lots of time to explore some fascinating cities, and the value for money was reasonable. I was disappointed that none of the traditional Italian foods I was looking forward to like pizzas, gelato and ... Read More
The cruise itinerary was excellent, lots of time to explore some fascinating cities, and the value for money was reasonable. I was disappointed that none of the traditional Italian foods I was looking forward to like pizzas, gelato and coffee were included, all were extra costs. In addition, they lost my bag on disembarkation and made me trek around Stockholm trying to recover it, taking no responsibility for it - the tags they give you and say are needed to reclaim baggage are literally entirely pointless. One or two junior staff tried to assist but on the whole a really awful way to end the trip. Wifi is expensive and no maps or anything are ever provided so without the wifi package it's not easy to get around on your own - and the shuttles into town provided by the liner are ridiculously expensive. The ship itself was pretty nice, except that the slide never worked at all throughout, and most of the passengers were surprisingly pushy and rude. Most of the other people I spoke to who had been on other cruises said they wouldn't use Costa again. Read Less
14 Helpful Votes
Sail Date: June 2018
Let me just start by saying this: if Costa cruise line offered me an all expenses paid cruise to any of their destinations, I wouldn't take it. Costa is H.O.R.R.I.B.L.E. If you haven't booked them yet, please trust me and save ... Read More
Let me just start by saying this: if Costa cruise line offered me an all expenses paid cruise to any of their destinations, I wouldn't take it. Costa is H.O.R.R.I.B.L.E. If you haven't booked them yet, please trust me and save your money. I am on the ship right now as I type. I simply couldn't wait until I got home to do this review because I am so angry and disappointed. We are so miserable and unhappy on this ship that we hardly enjoy the cities once we arrive. Mostly lousy food, terribly uncomfortable and dirty accommodations make for a stressful, awful vacation.  We are seriously considering getting off at the next port and heading home from Hamburg instead of Amsterdam, which is where the cruise ends. Our first impression of the ship (Mediterranea) was that the outside looked tired and dingy. The check-in process was very hectic, disorganized and chaotic. The hallway carpet is absolutely filthy, with clearly visible dirt and stains. The carpet in our room is completely disgusting, to the point where we dare not walk around without shoes. The ship's decor in the public areas is VERY cheap looking, gaudy and dated. We booked a 7-day cruise in a 3 person cabin. It is decorated in colors of the 1980's - light peach, mauve and turquoise.  The bedding is very minimal: one thin comforter, no flat sheet. So, if you get hot at night and only need a light covering, too bad. All you get is a comforter. The extra blankets they provided are very old and worn, they smell awful, and they have rips and tears in them. One extra blanket actually has a huge, yellow stain. I have no idea what it is but it looks like urine. This ship is in DESPERATE need of updating/renovation and of a deep, thorough cleaning. The beds are extremely, ridiculously firm (like nothing I've ever felt, like sleeping on wood) so we can barely get up each morning as we are aching all over, in pain from the awful beds. Food in the buffett is mediocre and it is THE SAME EVERY DAY! Sure, you might have mashed potatoes one day then sliced, roasted potatoes the next but there is very little change to the menu, for breakfast and for dinner. The meats are pretty much always overcooked, and most food items are luke warm, rarely piping hot. Very limited desserts at the buffet...one day, there were only two choices! The waiters/waitresses walk around like unhappy zombies, never smiling and interacting with passengers grudingly and with zero enthusiasm. And  most of the employees in other areas are snarky, rude, barely tolerant and blatantly disrespectful to passengers. If you dont purchase a drink package of any kind, all you get to drink is water, except at breakfast and at "tea time", which is from 4-5p daily. At breakfast, you get unlimited juice, coffee and tea and at tea time, you get coffee and tea, no juice. Otherwise, I hope you enjoy water. We considered buying a drink package until I figured out that the cheapest, non-alchoholic drink package is like €69 (approximately $77 per person USD), and you only get a total of 20 drinks per person for the whole 7-days! That amounts to about $3.85 per drink. That is a total ripoff. So, in our luggage, we brought empty, leakproof plastic bottles from home (Dollar Tree) and fill them with juice at breakfast every morning. We dont let the waiters see us but it's pretty easy to do. Just fill the provided cups with juice (pineapple, grapefruit, orange and apple), bring them to your table, and when the waiter isnt looking, fill your container. There is a little refrigerator in the room so we kept it in there. Had we known, we would have also brought a thermos for hot water or coffee, so we could have it later in the day, without having to pay for it. I'm only giving this advice to those who've already booked and will lose money if they cancel. Otherwise, JUST DON'T BOOK ANY CRUISE ON COSTA!!!! They nickel and dime you for everything! For example, ice cream isn't free on Costa...you have to pay extra for it. The restaurants and buffets completely close down for hours and, unless you pay, there is nothing to eat until they open back up or you are willing to pay for the pizza station or something else that remains open. The buffet closes at 9 or 10 at night and doesn't reopen until 7am! It also closes for some hours before opening back up for dinner. There is nothing for my 12-year old son to do. There are stand alone activities here and there (a lot of them you must pay extra for, like playing Xbox games and air hockey), but no actual kids' club for his age range. There is no movie theater and the shows are kitschy, amateurish and just not well done. At port, they charge you to take a bus into the city center. Yesterday, we arrived into LeHavre, France and were told that it would cost €13 ($15 or so USD) roundtrip, per person to take the Costa provided shuttle to the city center. Turns out the ride is literally about 4 minutes! We opted to walk (for free) and it only took about 20 minutes. The library was closed during prime daylight hours on our day at sea, so my son (who'd run out of his own books to read) had to sit and do nothing. We went to the library 4 or 5 times, at different times of day, and although the room was open, all of the books were locked away. This cruise is BOOOOORRRRIIIIINNNNNGGGG. I could go on writing for hours about how awful this cruise is but suffice it to say: Celebrity is world's above Costa, absolute perfection from beginning to end. They make a laughingstock of Costa...there is absolutely no comparision. Save your money and book pretty much any other cruise line but Costa. Read Less
4 Helpful Votes
Sail Date: May 2018
We were just scrolling cruises and saw this one ,unbelievable price ,with just two weeks to sailing ,too good to miss ,so booked it !!! Then I started reading reviews how the crew were surly unhelpful etc...and I thought omg what have ... Read More
We were just scrolling cruises and saw this one ,unbelievable price ,with just two weeks to sailing ,too good to miss ,so booked it !!! Then I started reading reviews how the crew were surly unhelpful etc...and I thought omg what have we done ,and worried for the next two weeks !!!!.... Well , how wrong were the reviews ,or what did people expect ...bowing and scapeing...we found everyone so happy ,glad to help you with anything ... Kelly in reception .. Manuel our waiter ,and Denis always in the restruant with a smile , Eddie our cabin Steward.Saulo, Marvin ,bar waiters ,in fact all the crew ..... The food was very good ,downside ..you had to pay for bottled water at meal times , ...you could ask for anything and they tried to oblige us ..I had mash potatoes every night with my meal (cos I love them ) The cabin were very nice and clean ...downside no tea/coffee making facilities The ship was a bit over OTT ,glass , mirrors , stainless steel everywhere ,but so so clean ,lifts always available,... The nightly shows were disappointing,and not to the standard of P &O Fred Olsen . The ship had lots of nationalitys ,and everyone got along fine ,there was a very happy atmosphere on board ,and I would certainly go with them again ... Read Less
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