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6 Helpful Votes
Sail Date: April 2016
We chose this cruise because of the itenerary. Unfortunately we spent the first day at Istanbul airport; we can only assume it was easier than changing our flight when Costa changed the departure port. On arrival, the reception staff was ... Read More
We chose this cruise because of the itenerary. Unfortunately we spent the first day at Istanbul airport; we can only assume it was easier than changing our flight when Costa changed the departure port. On arrival, the reception staff was less than helpful and this continued for the duration of the cruise. The service in the restaurant was appalling. The waiter actually apologised in advance for the anticipated slowness of service as he seated us on the third night! We assumed it was a problem in the kitchen or getting food from the kitchen as it wasn't the waiters. Bar staff provided good service. Drinks package OK as coffee, soft drinks and water carried a charge. Cabin and communal areas were clean. Excursions were expensive and shame on Costa for providing no information on ports of call. Basic information could have been provided but staff couldn't/wouldn't even say how far town was from the port. The reception staff gave a poor impression of Costa on each occasion we needed them to answer a query. Too little time in ports despite the whole sales slant of NeoRiviera. Would have loved a whole day in Dubrovnik. Book a taxi - 50 Euro for a trip up to the viewpoint. The ports of call were well worth a visit and not disappointing in any way. Some passengers were exceptionally rude and pushed anyone and everyone who blocked their path. The siting of the coffee machine was ridiculous; it was on the main, rather narrow route into the restaurant. This caused chaos at breakfast time. The theatre was somewhere I would not want to be in an emergency. No side aisles for exit and tables along each row which were difficult to pass... Read Less
5 Helpful Votes
Sail Date: April 2016
We chose the Costa neoRiviera purely because of the itinerary - we wanted to start in Istanbul. The departure was changed to Athens but we had been there before so it was a disappointment, although understandable in the circumstances. What ... Read More
We chose the Costa neoRiviera purely because of the itinerary - we wanted to start in Istanbul. The departure was changed to Athens but we had been there before so it was a disappointment, although understandable in the circumstances. What wasn't so understandable was why we were still flown to Istanbul for a 4 hour wait for transfer to Athens, leaving us arriving at the ship at 12.30 on 26th unable to eat or drink because all facilities were closed for the night. Customer service staff weren't all that helpful and to be fair a cold snack was later sent to our rooms. Despite having been to Athens already, we really enjoyed seeing it again. Exiting the port we were offered a 15 euro transfer for 3 to the Acropolis which on discussion with the driver became a 50 euro day tour of Athens with return direct to the ship which we found to be great value. The weather certainly plays its part in influencing your memories of the Greek islands and we were not disappointed. Mykonos was our next stop, really no need for any excursions, the town is lovely in itself, and a water bus takes you there for 2 euro, no need to buy expensive transfers. We headed for Delos on a guided tour and it was better than we expected, a mini Pompei. Santorini was reached by tender, but our Costa excursion was really a glorified bus trip to two villages, which, while worth visiting, were swamped by the occupants of two cruise liners, and the guide on our bus added little value to the day. However the island is beautiful and if you can force yourself to put the crowds to one side it was a great day out. We are, after all, part of the crowds ourselves! Our bus trip did include the cost of returning to the tender boats by cable car. Argostoli on Keffalonia was less impressive, nice to see but not worth going out of your way to do so. We had a private excursion, not a Costa one, and it was just ok. Quick tour of the area and a wine tasting, but nothing exciting. Anyone visiting this island could have as good a time just walking into the town which looked nice. Other guests were not impressed with the Costa tours they went on. Dubrovnik was spectacular. Heading to the cable car we again hit on a taxi driver who took 4 of us up to the cable car viewpoint but stopped on the way at a few other vantage points to allow photos. it was cheaper than 4 cable car tickets and we had better views. We then walked the walls, as everyone does, and it was impressive. Again, the weather did us many favours and on a wet day I'm not sure the same impression would have been made. Rain did greet our arrival in Venice for the end of the trip but it dried up as we docked and we walked from Piazzale Roma to San Marco and enjoyed it immensely despite it being our 4th visit. Venice always pleases. So all in all it was a great experience. However Costa could do some little things to enhance the experience. The buffet breakfast was a chaotic free for all. Staff and tour guides put this down to the arrival of the first 600 Spanish guests for the season, who really don't know the meaning of manners. However from earlier reviews of this ship we had been pre warned, and really on any ship when all occupants need to exit the ship at the same time its going to be hectic no matter how you organise it. But if Costa had opened at say 7.00am instead of 7.30, and had provided more than 4 coffee machines for 1600 guests it might have been better. After half an hour two machines usually packed in so it was a road rage type atmosphere around the 2 remaining coffee machines. Otherwise the food was fine, nothing spectacular, and the restaurant evening experience was good. We were not offered our choice of sitting but were told by a tour guide that the Spanish and Italians got the 10 pm sitting and us northern europeans got the 7.30 sitting. Lucky for us as I'm not sure I'd have lasted till 10.00. Staff and stateroom were fine and the ship itself was in good nick for an old ship. It clearly caters for Italians and knowing this in advance you just get on with it. Lots of shore excursions were cancelled because of low numbers but only after we had sailed, leaving short notice to re-arrange. Obviously you couldn't go to outside companies at this point! We had one cancelled on Santorini and as outlined above I'm not sure the alternative was value for money. Excursion staff weren't exactly sympathetic, using the shoulder shrug as the international language of communication. The fellow guests were the rudest I have come across, but on the other hand we did also meet some lovely people every evening. All in all it will be a great memory for us due to the ports of call and the lovely May weather. One person travelling with us was on her first ever cruise and far from being put off, is now seeking out a second cruise for later in the year. To sum up, you probably get what you pay for, and if the itinerary is what you want this compensates for other shortfalls. Read Less
11 Helpful Votes
Sail Date: November 2015
quickly, the difference between "normal US cruises" and Costa neoClassica -People smoke a lot. Its all outside smoking but can be in semi-enclosed areas. You learn to avoid these areas -You have to plan your day around ... Read More
quickly, the difference between "normal US cruises" and Costa neoClassica -People smoke a lot. Its all outside smoking but can be in semi-enclosed areas. You learn to avoid these areas -You have to plan your day around the ships activities. i.e. -No 24 hour free food -The evening buffet was only open an hour. 8-9pm -Fitness center only open 8am to 8pm -Free coffee only for breakfast and afternoon tea -room coffee was 1.5 Euros each. They used the Illy Iexpresso pods. I brought my own pods. I am not sure if I just got lucky bringing them onboard or if its allowed -Nescafe is popular. You probably will receive Nescafe if you order room service unless you ask for brewed coffee -Only "anytime dining" at night. From 7-9:30pm -English most spoken language. Spanish was next -Some free stuff offered on other lines are not free -There is a pizza place, but its 6.50 pp -No free birthday cakes -Room service is 2.50 Other Tips -No self serve laundry -small fridge in room -Crew talent show is always worth watching -Ships tap water had high chlorine taste. a small water filter bottle fixed that problem. I recommend to get the premium package, its a little more but worth the extras -Free room service -They drink wine or bottled water with diner, Free water with the premium package (did not see any soda or "free water" at diner. Had a good time. Its a small ship so you can't expect all the bells and whistles of the mega ships. Read Less
Sail Date: July 2014

We had a generally nice cruise (2 adults, 2 children). The crew was very polite, the ship very clean and well decorated, the program of free entertainment very rich. However, it was relatively expensive everything it was not included in ... Read More

We had a generally nice cruise (2 adults, 2 children). The crew was very polite, the ship very clean and well decorated, the program of free entertainment very rich. However, it was relatively expensive everything it was not included in the cruise package (excursions [well organized] etc). Our cabin was in the size I imagined, well climatized and served.

No problem with the food; well cooked and satisfactory variety. You can also fill small bottles with water on the 9th deck.

No smoking rules were strictly kept throughout the cruise.

You have to know english or italian to communicate easily with most people (the tourists are mainly italians). In reception some speak more languages (french, german etc).

The pools are rather small. It's not a good idea to take a bath in them with many others aroynd you.

The free time we had in some ports (Venice, Corfu) was less we expected.

I would travel again with Costa.

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