1. Home
  2. Cruise Lines
  3. Costa Cruises
  4. Costa Cruises Cruise Reviews

129 Costa Asia Cruise Reviews

We chose this cruise because it visited the Countries and Ports we really like. I contacted Costa on 29th February the day before flying into Singapore and they told me the cruise was going ahead as originally planned. We had heard via ... Read More
We chose this cruise because it visited the Countries and Ports we really like. I contacted Costa on 29th February the day before flying into Singapore and they told me the cruise was going ahead as originally planned. We had heard via (Facebook) that Cambodia and Vietnam ports had already been canceled, and I suspected that Thailand and Malaysian Ports were also going to be canceled as well. We arrived in Singapore the next evening, only to be advised this was true, and that all guests were notified via email whilst we were all flying towards Singapore. This was very poor customer service on behalf of this Cruise line, as they put profit well ahead of their Customer Satisfaction and Care protocols. We arrived onto the ship on 3rd March, to a throng of staff wanting to sign us up to drinks packages Starting at 110 Euro per 40 x 200ml soft drink cans. This equated to AUS$5 per drink, and as we were told that NO table water would be available in the dining rooms for meals except breakfast, we were then encouraged to purchase two packages for the entire 16 days cruise. Two days later we arrived into our first Malaysian stop and the day was just stunning, we then moved onto Phuket Thailand when the drama then unfolded. Thailand denied access into Phuket, this then caused a domino effect with all ports thereafter denying us access. Costa advised all passengers that we were heading straight back to Singapore, where we would be bussed straight to the airport, and flown home 9 days early. Even Singapore didn't really want us! To Costas credit, they did organize our flights home early and gave us a cruise credit for the missed ports, however, Costa should have canceled this cruise before any guests had jumped onto a plane two days prior to our departure! They lied to me that ports had not been canceled, and didn't fess up until we all started boarding the ship. Being a regular Princess customer and knowing their very high customer Care standards, we were very disgusted with Costa in providing very minimal communications with their passengers and saw us all as captive guests to touch with every passing day. Would I cruise with Costa again, NO they have burnt me badly with their total lack of Customer Care, seeing all passengers as a fountain for their wealth, and very poor communication skills, they have seen our backs for life! Read Less
Sail Date March 2020
We were really excited to be going on the Costa Fortuna cruise ship. We arranged for the appropriate visas for Cambodia, travel insurance and up to date passports as these were required documentations BY COSTA, otherwise you would be ... Read More
We were really excited to be going on the Costa Fortuna cruise ship. We arranged for the appropriate visas for Cambodia, travel insurance and up to date passports as these were required documentations BY COSTA, otherwise you would be denied boarding the cruise. Well to start off, we were NOT EVEN ASKED for these documentations upon arrival and second, WE DID NOT NEED TO DO THE VISAS AS COSTA WOULD HAVE ARRANGED THE VISA WHILE ON BOARD. The food was horrible, at the buffet and for 2 weeks it was same for breakfast, lunch and dinner and the so called bacon they served was burnt that it looked like it was cremated. Coffee was only served at breakfast, lunch and dinner. Other cruise we did had coffee and snacks available 24/7. Bad luck if you went on an excursion and returned late as after 2pm doors were closed and reopened at 7pm. Hand sanitizers in the eating areas were often empty or broken. With the Corona virus around you would think that COSTA would have someone at each point where the sanitizers were to insure people used them before entering the buffet area but not one attended was ever present Now, for the dinner reservation at the fancy restaurants, well the meals were not that spectacular either, you had to pay for the water where it was free in the buffet. The constant Italian music, daily games which were more like you play at a kid’s parties were in Italian. The nightly shows in the theatre again were in Italian and again were not spectacular, people walked out numerous times. Restrooms are so hard to find they were hidden outside in a corner because they blended in with the wallpaper. The staffs at the reception desk were arrogant and not very helpful and would get irritated if you asked them a question. Every day an argument would occur between guests and staff. Take the case of the daily mandatory fee of 10 Euros per person per day for services in cleaning the cabins {doing the beds and showers}. I guarantee that the sheets had not been changed not once in the 14 days we were there With so many of us complaining, a meeting was arranged with an English speaking lady from hospitality. When asked about the visas we were asked to do for Cambodia, she replied that Costa does not ask guests to do visas as they are arranged by COSTA FORTUNA for a fee of 40 Euros for everyone whether they were going ashore or NOT. When I presented a copy of the email I had received from Costa her response after reading was, THAT’S UNFORTUNITE FOR YOU Yes it was unfortunate as it all cost us $150 each person. Another question was raised by a fellow passenger regarding the so called 10 Euros per person for room cleaning. We were told it is a gratuity fee that goes to the cleaners. We already paid $ gratuity. Passengers were not happy and when they complained, we were told, “IF YOU DON'T LIKE THE SHIP YOU CAN GET OFF. For a couple of seconds everyone sat there looking stunned at what they heard then all hell broke loose. We were in the middle of the ocean, where did she expect us to go. At the end of the cruise all English speaking guests were to attend a meeting for brief instructions on the day of disembarkation We were ALSO instructed and I quote again, TO RATE COSTA FORTUNA a 10 because if we DON’T, the crew members will NOT RECEIEVE THERE BONAS. Costa Fortuna THAT IS BRIBERY. NOT going to do what you asked. Worse cruise ever. COSTA FORTUNA WAS A BIG MISTAKE. So if you’re thinking of doing a cruise with them you better think twice. Read Less
Sail Date February 2020
We were really excited to be going on the costa fortuna cruise ship. We arranged for the appropriate visas for cambodia, travel insurance and up to date passports as these were required documentations by costa, otherwise you would be ... Read More
We were really excited to be going on the costa fortuna cruise ship. We arranged for the appropriate visas for cambodia, travel insurance and up to date passports as these were required documentations by costa, otherwise you would be denied boarding the cruise. Well to start off, we were not even asked for these documentations upon arrival and second, we did not need to do the visas as costa would have arranged the visa while on board. The food was horrible, at the buffet and for 2 weeks it was same for breakfast, lunch and dinner and the so called bacon they served was burnt that it looked like it was cremated. Coffee was only served at breakfast, lunch and dinner. Other cruise we did had coffee and snacks available 24/7. Bad luck if you went on an excursion and returned late as after 2pm doors were closed and reopened at 7pm. Hand sanitizers in the eating areas were often empty or broken. With the Corona virus around you would think that COSTA would have someone at each point where the sanitizers were to insure people used them before entering the buffet area but not one attended was ever present Now, for the dinner reservation at the fancy restaurants, well the meals were not that spectacular either, you had to pay for the water where it was free in the buffet. The constant italian music, daily games which were more like you play at a kid’s parties were in italian. The nightly shows in the theatre again were in italian and again were not spectacular, people walked out numerous times. Restrooms are so hard to find they were hidden outside in a corner because they blended in with the wallpaper. The staffs at the reception desk were arrogant and not very helpful and would get irritated if you asked them a question. Every day an argument would occur between guests and staff. Take the case of the daily mandatory fee of 10 euros per person per day for services in cleaning the cabins {doing the beds and showers}. I guarantee that the sheets had not been changed not once in the 14 days we were there With so many of us complaining, a meeting was arranged with an english speaking lady from hospitality. When asked about the visas we were asked to do for cambodia, she replied that costa does not ask guests to do visas as they are arranged by costa fortuna for a fee of 40 euros for everyone whether they were going ashore or not. When i presented a copy of the email i had received from costa her response after reading was, that’s unfortunite for you yes it was unfortunate as it all cost us $150 each person. Another question was raised by a fellow passenger regarding the so called 10 euros per person for room cleaning. We were told it is a gratuity fee that goes to the cleaners. We already paid $ gratuity. Passengers were not happy and when they complained, we were told, “if you don't like the ship you can get off. For a couple of seconds everyone sat there looking stunned at what they heard then all hell broke loose. We were in the middle of the ocean, where did she expect us to go. At the end of the cruise all english speaking guests were to attend a meeting for brief instructions on the day of disembarkation we were also instructed and i quote again, to rate costa fortuna a 10 because if we don’t, the crew members will not receive there bonas. Costa fortuna that is bribery. Not going to do what you asked. Worse cruise ever. Costa fortuna was a big mistake. So if you’re thinking of doing a cruise with them you better think twice. Read Less
Sail Date February 2020
Part of a package of 4 Cruises. We are a couple in our mid 70s who have been on several cruises and this is our first Costa Cruise. Cabin - spacious. Crew - overworked but wonderfully friendly, courteous and helpful. However, ... Read More
Part of a package of 4 Cruises. We are a couple in our mid 70s who have been on several cruises and this is our first Costa Cruise. Cabin - spacious. Crew - overworked but wonderfully friendly, courteous and helpful. However, *No ice- bucket in cabin in spite of it being a Premium Balcony - whatever Premium means in the Mediterranean. The fridge was not called. *We only had dinner at the Michelangelo on the first night. Menu had an item Char Kuay Teow - the first time it was presented at the table it was stodgy fried rice. On the second attempt it turned out to be gluggy yellow noodles. No one in the dining room or galley knew what Char Kuay Teow ought to be. We requested for water and were told we had to pay for it - yes, plain water. Never had another meal there during the 2 week cruise. *Insipid coffee and God knows from where tea is provided during breakfast and evening tea sessions. No coffee, hot water or tea at other times - machines are off and tea packets and mugs removed. * So called maintenance work. In fact, there were preparing the ship for the European summer. Sanding of wooden bannisters near the public pool areas in spite of people being around. Chisseling away rust - clanging away does not make for a wonderful holiday experience. Followed by paint fumes - anti- rust, primer and overcoat. For 4 nights we got notices that the cabin balconies would be subject to maintenance work - imagine what a glorious time we had with the crew walking past the cabin balconies on a regular basis. We advised to close the curtains from 8.30 am to 3.30pm - just nice to be gloominess. *(Not the fault of the Cruise Line) Most of the passengers have not understood the word courtesy - please, sorry, excuse me (in any of the European languages will be understood and welcomed. Queue - many have not heard that word either. Behaviour of many reflects what some travel writers refer to as, " The village visiting the city". Though mzny villagers are more refined than city folks. *Food - plentiful but the few same items seem to be presented in the different themed areas. Example - roasted chicken in the Burger section, and in the grill section and in the main buffet area and in the Indian/oriental corner. * Embarkation - all the cruises we have been on have crew directing new passenges to their cabins. We had to find our own way. Will we go on a Costa Cruise? No. Read Less
Sail Date February 2020
We booked this Far East Asia cruise six months ago after seeing it advertised in our local newspaper. It was included in a package with return flights to Singapore and was priced very reasonably. We always check reviews before making ... Read More
We booked this Far East Asia cruise six months ago after seeing it advertised in our local newspaper. It was included in a package with return flights to Singapore and was priced very reasonably. We always check reviews before making holiday bookings (cruises, hotels etc) but in this instance we didn't until after we had booked. After reading the many negative reviews about the Costa Fortuna we became a little concerned but decided to go with an open mind, simply "take things as they come" and be prepared for the worst. Big surprise!! The cruise proved to be one of the best out of the several that we have done. We thought we must have been on a different ship to the one all the negative reviewers had been on. Even though we didn't check any reviews before making the booking we did check out everything else possible about the cruise and ship online before the cruise commenced. We cannot believe that people weren't aware of the 10Euros per day mandatory service charge, or that you had to pay for water in the restaurants etc (we didn't because we had pre-booked a Piu Gusto drinks package) or that they didn't realise it was an Italian cruise line, hence lots of Italian dishes (which were varied and tasty) .... all this information is readily available online!!! Our balcony cabin was roomy, comfortable, very clean and the fridge worked fine. Only complaint was that the cabin's air-conditioning didn't work as well as we would have liked, especially in the mornings. The public areas of the ship were nice and cool but our cabin sadly wasn't. The crew on the whole were friendly and helpful but like can happen on any cruise ship one or two appeared to have a bit of attitude, however that certainly didn't stop us enjoying the cruise overall as most of them always greeted you with a smile. The bar staff were amazing and we also loved the way the wait staff took our drinks order, keyed it in on their little gadgets and bingo a few minutes later the drinks arrived from the bar. The cocktails could not be faulted and were definitely not short on alcohol content!! We were more disappointed in some of the passengers than in the crew when it came to manners. The way in which some passengers treated the crew was plain rude . No "pleases" or "thank yous" when they were served food and drinks and this was not just by the European passengers either but across many the nationalities on board. The theatre shows were great; sure, not all of them but the entertainment was varied and there was pretty much "something for everyone". We would definitely do another Costa cruise on either the Fortuna or one of their other ships in the future. Read Less
Sail Date February 2020
Positives. Staff. Top class. Waiters - Excellent especially - Dining Melvic Z and Jansen Nicolas along with others we made good contact with and there was several of them. Thank you boys and girls - bar. Sheila, Jennifer, ... Read More
Positives. Staff. Top class. Waiters - Excellent especially - Dining Melvic Z and Jansen Nicolas along with others we made good contact with and there was several of them. Thank you boys and girls - bar. Sheila, Jennifer, Araminda and lots of others whose names I didnt remember! Shows - Excellent and fresh- no repeats! and wide variety all done by staff who also had other duties. The energy!!!! Music - lots of it and various styles and in many venues Communication - excellent altho in up to 7 different languages. ( remember its an Italian ship) so obviously everything was in Italian then other languages followed. Service desks- excellent. Dining rooms - excellent choices, flavours and presentation and energectic entertainment was a hit with all -Buffet. Many choices and styles of food and never a shortage in quantity or quality! Variety of drinks with in each package was very good. The range of coffees, teas and juices was great. Only one type of beer avail by the glass The effort that went into keeping the Ship free of the CV-19 was commendable. Some of the ports of call were extremely good. Others interesting. Some activities had the gloss taken off only due to the language barriers. Negatives wine- Maybe better quality? Why not water available free as duty of care? the water available from the Buffet was not nice as it was heavily chlorinated not filtered, and not always available. I was of the understanding the buffet area was open for longer hours than it seemed to be, Some one apparently did complain and it was open longer for the 2nd part of our trip. No quiet zone any were except in your room to chill out in.Only place was on deck 5 with the smokers - no thank you. A quiet lounge/seating area with soft music and view outside would have been magic Difficult at the service desks from time to time to hear while the music was blaring! Internet. super expensive. Rating? still 10/10 from us Read Less
Sail Date February 2020
I had high hopes about my first cruise with Costa. Needless to say they were wasted. This 2 week cruise was part of a six week package which incuded 4 weeks with P&O. Information about the Costa cruise line was sparse as my ... Read More
I had high hopes about my first cruise with Costa. Needless to say they were wasted. This 2 week cruise was part of a six week package which incuded 4 weeks with P&O. Information about the Costa cruise line was sparse as my booking agent had not had dealings with them before. So here's your feedback. Pay for water! No free tea or coffee after breakfast! Surly staff who don't like to deal with English speaking passengers. Very few announcements in English. Very class oriented ship. Everything is in Euros, in Asia? Mandatory service charge of 10 euros EACH per day that no-one knew about before boarding, supposedly to encourage staff to work harder. Any redeeming qualities are far outnumbered by the bad. I have personally not had a worse cruise. And this mob want to break into the Australian cruise market? Not a chance Costa. We won't want you. Read Less
Sail Date February 2020
Chose Costa because we’ve tried Royal Caribbean and P& O so wanted to try a different cruise line and because of the value for money it offered. Almost cancelled because of coronavirus ( more a fear of being isolated in our ( ... Read More
Chose Costa because we’ve tried Royal Caribbean and P& O so wanted to try a different cruise line and because of the value for money it offered. Almost cancelled because of coronavirus ( more a fear of being isolated in our ( inside) cabin for 14 days, rather than catching the virus) and because of all the negative reviews that we didn’t read before we booked it, but SO glad we didn't! This cruise was so much fun! Staff were excellent and couldn’t do enough for us from the cabin steward to the ships doctor and everyone in between! Particular mention to the bar staff in the Grand Bar, Mark Anthony, Dani, Armando and Glady who went above and beyond to ensure we enjoyed ourselves and our cabin steward, Mark, who was constantly there to direct us to our cabin. The entertainment and restaurant staff were fantastic and full of fun, particularly the lunchtime staff who made us feel SO special! Guest services staff were also wonderful despite doing a difficult job; lost my iPhone on second day which would have been disastrous for me but they pulled out all stops and eventually it was found on a tender and returned to me. Also had occasion to use the hospital and the elderly doctor in particular was charming, helpful, reassuring and solved the problem without making us feel like a nuisance ( which happened on a previous P & O cruise). A word of warning though- take out travel insurance; hospital visit was expensive! Most tours can be organised from the ports which is a much cheaper way of doing things; Costa tours are expensive. In summary, this was a fantastic ship and cruise and was great value for money. Costa Fortunas main strength lies in its wonderful staff who are hard working, full of fun and energy and obliging and I would not hesitate to cruise with them again. Read Less
Sail Date February 2020
So I just got home from my first Costa Cruise (Feb. 2020/SE Asia). There was SO much question about Costa going into it. We choose Costa because, quite frankly it was the ONLY ship that went to our desired destination at the exact time ... Read More
So I just got home from my first Costa Cruise (Feb. 2020/SE Asia). There was SO much question about Costa going into it. We choose Costa because, quite frankly it was the ONLY ship that went to our desired destination at the exact time we could go. Otherwise, honestly, after reading reviews on Costa, I would have chosen any other line if offered by another line as my husband and I are Princess, Celebrity, loyals. I read and read and read and read some more reviews on Costa trying to mentally prepare for what to expect. What I learned was either you love it or hate it. So I set my bar very low hoping I wouldn't spend 14 days being ticked off at a cruise line. So now that we're home and I can mentally chew on what we just experienced, let me tell you my long-winded take on Costa, because frankly, it's complicated. I'll first explain the oddities that we found quirky, then I'll explain what Costa does REALLY well toward the end! So please read to the end. I will have good things to say about Costa, really I will, because there are lots of good with Costa too. I'll just start with what I found to be the negatives. Things that if you've cruised other mainstream lines before, you might find frustrating on Costa. I found that if I could mentally prepare for these oddities before I boarded (by reading reviews), I got less frustrated vs. being totally blindsided at the differences. First, Costa is NOT a Princess, Royal, or Celebrity cruise. Just get that out of your head going into it. There ARE differences. Some good, some frustrating, but nothing so frustrating that I wouldn't sail with them again. We WOULD sail again with them after this experience (I'm shocked at my own statement too!) I really went into this thinking (after reading all the negative Costa reviews beforehand) that we'll get through this cruise, see the ports, and never step foot on Costa again. Again, we only booked this because it literally was the only ship in this area at the exact time we could go. So what we found is Costa is not as "catering" to the passengers as the main stream lines. But that doesn't mean their customer service is bad, it's just different and you have to learn how to get "around" the way they do things, if it frustrates you. And actually their customer service is excellent, but DIFFERENT! I'll try to explain, and quite frankly it's hard to explain, but I'll do my best. For instance, when we first got to our cabin, the bathroom wasn't totally set up, meaning, we had 1/2 roll of TP and no back up, and no tissues. I waited for our cabin steward to introduce him/herself, so I could let him/her know. It took quite some time, but she did show up to introduce herself & restocked it upon our request. What I found is, she is our cabin "attendant" but not like on the other lines. If I need something on lets say Princess, I have a button on my phone that directly calls my steward and either talk to them or leave them a message and within minutes it typically is dealt with. Not on Costa, you have to call the pursers desk and wait in line with all the other people asking general questions, to finally get someone to pick up the phone so you can request your TP or soap or whatever. Sometimes it was a fast call, sometimes, if calling at a busy time, it could be a 10+min wait on hold. But once you get someone to answer, they will happily send someone to help you, maybe not immediately, but whatever you requested will arrive! A tad frustrating when you're dealing with a 1/2 roll of TP, (as you can tell, this did happen to us a few times, lol) but eventually they got the idea that we like a back up roll of TP in our cabin bathroom, and it was always provided from then on out. Sometimes I left notes for our cabin attendant to leave extra this or that, and it was nicely done when we returned. So, about our cabin on Fortuna. The room was spacious & comfortable, the balcony was not. The door was old school and swung open vs. a sliding door. Didn't obstruct the view like I thought it would. However, it did limit the deck space we could use as we had to move our chairs away from the "swing" area each time. We typically like to leave our sliding door open when we sleep, that never happened this trip. Why? Because smoking is allowed on balconies on Fortuna, and I'm assuming all Costa. I'm HIGHLY sensitive to smoke. And if our neighbor wasn't smoking, SOMEONE around us was and yes you could ALWAYS smell it, maybe I should say almost always, it was rare if we didn't smell smoke while on our balcony. Oddly, I did get used to the smell, and it didn't bother me as much even a few days into it, as when we first boarded. But, still wish it was banned on balconies and limited to certain areas on the ship like other lines. But I don't think that will be a policy any time soon, if ever. Another small oddity was the bathroom, our ship didn't provide washcloths, upon request of one or two, that was just a total unknown item to them. They provide 2 bath towels, and 2 hand towels, 1 floor mat/towel and 2 pool towels. A small bar soap was provided for the sink and a body wash/shampoo dispensary was provided in the shower. Our shower curtain hung about 6-8" from the floor, so there was no way to not flood your bathroom floor when showering, we tried every way possible to avoid this, and it just flooded our bathroom floor every single time. Luckily there was a very slow drain that would eventually drain it, but we did have to use our floor towel/mat to soak it up or a used bath towel. Speaking of which, your room cleaning and towel supply is done mid-morning. That is it. One time a day and no refreshers the rest of they day. That was fine, except for when you had a wet bath towel from your evening shower and had to use one to soak up your bathroom floor and would like to take a morning shower. Or you used your pool towel mid day and wanted a totally dry pool towel for your next day trip (which you went on before your cabin refresh the next day) You would have to request a new towel via the pursers desk. Which, like stated above, they would happily provide. Our fix, was to simply request extra pool and/or bath towels the night before so we had fresh/dry towels for the next day. Easy enough, if you remember ahead of time to request it. It just took us a few days to figure that trick out. So just simply ask before you need it. Another oddity was balcony maintenance. Our cabin was on the Lido deck, so we got a notice the evening before saying that there will be balcony maintenance the next day so we might want to close our curtains. Sure enough, at 7:30am, someone was on our balcony (I found the time of day odd, not the maintenance), Really, 7:30am you are doing maintenance on my balcony on my vacation? Could it not wait until after 9am??? We took a 14 day cruise, so sure enough, on the second half of the trip, we got no notice, but once and again we were woken in the early morning to our balcony chairs being moved for more balcony maintenance. Ummmm, how much maintenance does a balcony need????? Not sure if everyone had this maintenance or just because we were on the Lido deck. I'm not sure I've ever had balcony maintenance on other lines outside of cleaning our window. It was just, it's odd. Poolside/Bar: Poolside "service" is nill. We are typically used to lounging by the pool and having servers asking if they can bring us drinks. None of that on Fortuna. We had Costa staff clearing used drink glasses, but not drink servers, you had to go to the bar and get it yourself. About bars on Fortuna, they are not as plentiful as on most ships. Typically on other ships we've been on, around the pool you have a few bars on different levels, close to the pool. Not on Fortuna, you had 1 bar next to the pool, and 1 the level above, but toward the front of the ship. That said, most of the customers were European and didn't seem to swarm the bar like on other ships we've been on. It never was a long wait to get a bar drink. So even though there aren't as many bars on this ship as other ships we've been on, most bars were not overly busy. Most passengers were ordering coffee instead of alcoholic drinks. Another note for the pool area, was lounge chairs were plentiful. We never had a problem finding a chair. Maybe not directly next to the pool, but there are so many levels around the pool on this particular ship, that there were tons of chairs. However we were out by the pool by 8 or 9am. If you came later, you probably had to find a chair further away from the pool. Activities around the pool were plentiful as well. Lots of games, and dance instruction, and exercise classes. There was always something going on around the pool. Never a dull moment. About the Bar options. Ive seen lots of questions about drinks, that I couldn't find answers to before we cruised. I'll do my best to inform you now that I have a better idea. We had the Brindiamo drink package. They have a very straight forward drink menu at all bars that are color coded and you can see what you can and can't order with this package. Basically mixed cocktails were not included in our package, however most hard liquor was included, by itself. There were some very basic mixed drinks such as gin and tonic, rum and coke, basic things like that were included in our package. But things like a margarita or pina colada, daqueri's, were not included in our package. There were some Bacardi Breezers (wine coolers in various flavors) were included. I got creative one day and ordered a strawberry Breezer, a glass of ice and a shot of tequila and mixed my own margarita on the rocks, all separately included in my package. Not perfect, but it did taste like a strawberry margarita. If I had requested them mix it, there would have been a charge. These Breezers were my version of a cocktail this cruise, quite frankly, because it was my only free option. So there you have it. However, there was 1 optionfor beer, Heineken. That was the only beer on the entire ship. You couldn't even pay for a better beer, because there was no other option on the ship. Since my hubby is an IPA guy, he was very disappointed, but survived drinking Heineken all cruise. We sailed SE Asia, and there were no better options on shore either, but he survived nonetheless. Water: Bottled water was provided with this package IF it was poured by the waitstaff into a glass, you could not take a bottle of water with you. If you wanted to get a bottle of water to go, that was an extra charge. If you wanted bottled water, there was no fee for them to pour it into a drinking glass for you, but you could not take the bottle. Go figure that reasoning. They would ask you if you wanted "natural" or "gas" meaning bottled water or sparkling water such as Perrier. Same for dinner. If it was poured into a glass for you, it was included in your package. I never ordered "gas" water, so actually don't know if that's included or not in our package. I don't think so, I think that was an up-charge. Now, there was a water/ice/tea dispensary area by the main pool. However, the ice was almost always gone. I could never figure out if it was an ice maker, or if the staff had to fill it. If they had to replenish it, it wasn't done as needed, vs a schedule, because sometimes there was ice, most of the time, it was empty. There was almost always a line for this water & ice machine, and if there was any to get, it was a slow process. The staff that would wander by, would happily try and assist you to push the correct button getting ice, but wander off before they could notice that it was empty, ALWAYS empty. So eventually we just figured out to go directly to the bar, order a few glasses of ice and a few glasses of "natural" water to fill our own hydro-flasks each morning and avoid the no-ice ice maker chaos each day. Coffee: It was EXCELLENT. I've never been able to label cruise ship coffee as excellent, but Costa knows coffee!!! Of course, it's an Italian line, so that shouldn't have surprised me as much as it did, and I'm a bit of a coffee snob. There was a espresso maker and every bar. But since it was mostly geared to Europeans, ordering American-type coffee was perplexing to the staff. I like strong espresso with a dash of cream or sometimes, I like a non-sweetened latte. So at first I started ordering a latte, which I thought would be easier for the staff to understand. I ended up figuring out my "latte" was about 90% steamed milk with a tiny shot of espresso. Since I really wanted it the other way around, more coffee with a dash of milk. I figured out (by watching others order) to order a cappuccino instead, which ismostly espresso with a dash of steamed milk. But nothing was sweetened. They had white & brown sugar dispensers on the counter for you to sweeten to your own liking as needed. This unflavored coffee was included in my package. However they did have flavored syrups if you wanted, however if I wanted a syrup flavoring in my coffee, that was an up-charge for that kind of coffee. Food: In the dining room, it was AMAZING. It was European prepared dishes. Very different than what we are used to on Princess/Royal/Celebrity. But it was amazing when you opened your mind to it not being geared to Americans. Of course there were some dishes I didn't like, but very few. You could order at dinner as many as you like. No limits as far as I could tell. Waitstaff was excellent & energetic. What do I mean by this? Every other day it seemed, there was a "production" or some sort of entertainment in the main dining room. Music and dancing by the staff that encouraged guests to join in. All of it was sung in Italian, and the majority of the passengers seemed to know the songs well, but it was fun for us to join in dancing and clapping along even though we didn't understand the songs. I've never seen this on another line before, not to this level of entertainment during dinner. The energy and entertainment factor in the dining room was fantastic and plentiful. It was FUN!!! Hard to describe, but simply awesome. This is a strong suit for Costa!!! Fun & energy is their strong suit!! Be forewarned that dinner times are later than typical, at 7pm and 9:15pm. We typically opt for the later dinner due to the fact we don't want to rush back to the ship just to eat. However, 9:15pm IS a long wait for dinner. But 7pm came too early for us, so I didn't love the dinner time options on this cruise. However the food was great. BUFFET: As an American, I found the buffet food just OK. Not bad, not great, just ok. I always could find something to eat. And we mostly only ate in the buffet for breakfast. Here's the oddity. The buffet is only open certain hours, maybe an hour and a half to two hours, for breakfast, lunch, and dinner. Part of our choosing the late seating dining option was under the idea that if we got too hungry, we could always get a snack at the buffet before dinner, but on Costa, not always an option because it wasn't open very long. Sometimes everything was closed. So keep that in mind if you cruise Costa. The buffet hours were printed on the daily bulletin. However we mainly ate breakfast at the buffet. Most mornings, pancakes were an option, but no butter or syrup most days. When asked about butter, they looked perplexed then eventually took me to the other side of the buffet to an empty platter, pointed at it and then just wandered off. However butter was provided following days on both sides, and one day there was syrup provided, one day. Syrup is obviously not a norm as it was placed at the beginning of the buffet by the forks and spoons, so after you got your pancakes, you had to go back to the start of the line to wiggle in to get some syrup. But most days, it was not out, we just used the jams provided to top our pancakes most days. No biggie, just different. GRILL: Like the buffet, the grill was open limited hours by the pool at lunch and dinner. Hot dogs and hamburgers and fries. This was included in your fare. Pizza, was not located around the pool, but located back by the buffet, and was an up charge, we never ordered one, so not sure of the price. Gelato was the "ice cream" option by the poolside bar and was an up charge. We never ordered one, so don't know the price unfortunately. But overall, I'd rate the food as EXCELLENT on this ship. Entertainment: Energy!!! Tons of dancing and music options in lounges around the ship. If you've never been around Italians (this was our first experience) generally speaking based on this experience, they have tons of energy and are a louder bunch. At first we were taken aback by this, but eventually learned to embrace the guests energy and grew to love it. The energy around the ship by both staff and passengers was high! Lots of talking and laughter and dancing! Music by the staff and dancing into the night by the passengers. More so than we've seen on any Princess/Celebrity we've cruised with. Yes the other lines offer this, but this was ramped up and everywhere! This is another strong suit for Costa in my opinion, energy around the lounges & all over the ship. Probably because most of the passengers were European and their energy was high, so Costa meets it. COSTA. IS. FUN. You really have to be a fuddy-dudy to not enjoy this level of energy this ship provided. My advice, get a drink and plant yourself in the middle of a lounge and join in the dancing and music, or if nothing else just enjoy your drink and enjoy everyone else dancing, visiting, & having fun. People having fun is plentiful and everywhere. There were no quiet lounges anywhere to be found, energy was everywhere, and it was fun, once you get used to it!!! My husband and I are more keep to ourselves type people and find a quiet lounge, listen to jazz music and have a drink. Even though that wasn't an option on this ship, we found we did embrace the change of pace and really grew to love the energy this cruise & passengers provided. Theater productions: Great as well. Different though! We didn't get the same ol' same ol' that you can expect from the main stream cruise lines. For instance on a main stream line you can expect roughly a comedian, magic show, on board production, some sort of Cirque du Soleil-type acrobatic show, etc. But this Costa offered totally different options, a bubble show, a man taping & swinging balls on ropes, a tenor singer, indeed an onboard production by their own dancers. These options not overly impressive when reading about them on the daily announcements or on this review, but once at the show, it was highly entertaining, mostly because it was new and fresh! Entertainment that I'd not seen over and over again on other cruise lines. Again, kudos to Costa for offering something different! That said, most songs & shows were in Italian. Every once in a while they would repeat something in English, but most of the time, most everything was in Italian. Language: Onboard announcements, were done in multiple languages, you just have to wait for your language. English typically was the second language announced. Most crew members can speak basic English, so you can get your point across. There was an English-speaking welcome session shortly after we boarded the ship in the theater, which explained a bit on how Costa works. Recommend attending this! So, my long winded take on Costa, from an American's point of view..... it was FUN, but only after I got used to the quirks.... and there are quirks! But if you gear yourself mentally for these quirks, before you go, I found that I could remind myself during the times when things were going oddly, that I was expecting some oddities, and move on without getting too frustrated. If you focus on the quirks, you will be ticked off with Costa and not enjoy your cruise. But if you embrace the quirks and focus on their strong points (& they have a lot of great things to embrace) you will have a great time, because there's a lot to enjoy on a Costa cruise. Will I choose Costa first next time if another line is offering the same itinerary??? I'm not sure yet. But I do know that if I choose Costa again, I will miss some of the luxuries that some of the main-stream lines like Princess and Celebrity offer. But if I choose Princess and Celebrity, I will miss the energy that Costa offers. So choose a Costa cruise with an open mind. We travel to experience new things and cultures, and with Costa, you get a little of both....embrace it and have fun right along with them! You're in for a real treat. Read Less
Sail Date February 2020
Costa Victoria is more confined than the ships of similar price we know (this was our smallest cabin ever) and would need major refurbishment. Our bathroom was a little smelly at times, and the shower tray was running out of water. The ... Read More
Costa Victoria is more confined than the ships of similar price we know (this was our smallest cabin ever) and would need major refurbishment. Our bathroom was a little smelly at times, and the shower tray was running out of water. The feeling of narrowness was exacerbated by the fact that the ship was full (of course, we can't complain that Costa is trying to rent all the cabins). That amount of people could barely fit in the buffet restaurants, and the personnel didn't win cleaning these restaurants. The multi-course menu of the evening seated dinners was excellent, but the other meals in the buffet restaurants provided a boring and simple choice. We have not experienced it elsewhere, and it was very disturbing that the water, tea and coffee dispensers were not available for 24 hours (they were closed for some time regularly even in the afternoons). In the case of coastal excursions, it was not the high price what surprised, but the fact that the quality of service provided was, let's say, varying (included in our case a bus without air conditiioning). This is not excused by the advance notice that there are no qualified tour guides on site. There were guides who were trying their best, others could only give mediocre and boring explanations. This situation was made a bit worse by the fact (hope it is is pc to say that, it may be a language problem for foreigners) that the majority of the tour guides spoke Indian English. It was unexpected that groups of different languages ​​were united several times without notice and only English explanation was given. A minor downside is that the theater is too loudly amplified. For example an opera singer could be enjoyed only outside, in the hallway. The overwhelming majority of the personnel are friendly and helpful, which greatly compensates for the ship's significant shortcomings. The internet service is not only prohibitively expensive, but its quality is poor. Read Less
Sail Date February 2020
I will not go on a cruise with Costa company anymore. Cruise was not well administered, we encountered problems at Singapore immigration due to problems with paperwork that should have been provided by the company on disembark and were ... Read More
I will not go on a cruise with Costa company anymore. Cruise was not well administered, we encountered problems at Singapore immigration due to problems with paperwork that should have been provided by the company on disembark and were not; complete lack of information on which marina to board the ship in Singapore with hundreds of passengers including ourselves going to wrong address; atrocious layout of ship in particular the entertainment decks on floors 3 to 5 with total absence of signed directions to restaurants and other public areas; favouritism on treatment of Italian nationals prior to arrival in Singapore, with company offering them favourable access to information and early disembarkation , in total disregard and blatant discrimination to other nationalities on board. On a positive note, the crew was fantastic and helpful. Our waiter at Rafaello restaurant, Acobo Salmenio Junior and team were superb. The food was good and varied. Beautiful arrivederchi party on last night with stunning display of carved out food and ice sculptures. Not enough to make me repeat the experience with Costa cruise. I shan't. Read Less
Sail Date January 2020
For people who are not used to paying for water in the 'free' restaurants, this is not for you. You can only get free water from the buffet restaurant. Tea and coffee only free flow in morning and tea time. They do have some ... Read More
For people who are not used to paying for water in the 'free' restaurants, this is not for you. You can only get free water from the buffet restaurant. Tea and coffee only free flow in morning and tea time. They do have some packages for drinks, but it's only worth it if you're a fan of alcohol. Wifi on board is quite weak in the cabin but good in the lounge. Dining wise it'd say the restaurants don't cater much to a very Asian stomach. Mainly western options. If you can appreciate five kinds of chees yes go for it. My mom went mostly to the buffet because she cannot eat very salty food. Desserts were ok, maybe a little repetitive. Personally I prefer dining options onboard Carribbean. Service is genuinely good. Lovely waiters at any restaurants who put up great performance at the end of the voyage and tries to guess your nationality everyday. Some headache about allocation of restaurants and dining time on the first day. The cleaners were cheerful and nice. Performers and dance coaches (?) were sweet and remember you if you've interacted before. Very nice crew who started the ferry service between Phuket and the cruise ship immediately (instead of waiting for a full boat of people) when he saw that I had sand in my eye and needed to get treatment. There was a Chinese New Year celebration they hosted for the chinese speaking passengers. Personally I didn't find it to be well organized. Wrong dates were printed on the invite, planned entertainment was delayed by food distribution. We left halfway because it was boring and went to watch the other night show which was bomb. Overall a good experience. My blessing for all currently onboard. Read Less
Sail Date January 2020
Embarkation was very disappointing. There was absolutely no system of boarding the ship. On board everything was Italian themed. Even the quizzing and bingo was in Italian. If you are sailing in international waters you need to make ... Read More
Embarkation was very disappointing. There was absolutely no system of boarding the ship. On board everything was Italian themed. Even the quizzing and bingo was in Italian. If you are sailing in international waters you need to make allowances for other passengers as well because not only are Italians travelling on your ship but other nationalities. I think one of the bars should have had English music for at least a couple of hours for non Italian people to enjoy. I spoke to a number of groups while disembarking and they were all very disappointed. As for the food it was horrible. The meats were hard and had no salt or taste. As for the Indian counter the food was absolutely tasteless. The food in the Indian/Asian counters (I felt) were actually the food that the staff eat and Costa decided to make an Indian/Asian counter out of that. Very disappointing. My cabin 6263 was very noisy. All night I could hear banging of doors and could not have a good nights sleep on the 8 day cruise. The staff at the information desk were not very helpful and would get irritated if you asked them a question. I have been on Princess cruises and they is absolutely stunning no comparision to Costa. Princess Cruises are a class above all. I will never ever cruise a Costa ship again. Read Less
Sail Date January 2020
First of all, the cruise was cheap. 8 nights in outside premium with 250 MB internet and drink package including both wine, beer, cocktails and special coffee and included gratitude (service) for 700 $ per person. So expectations of ... Read More
First of all, the cruise was cheap. 8 nights in outside premium with 250 MB internet and drink package including both wine, beer, cocktails and special coffee and included gratitude (service) for 700 $ per person. So expectations of course needs to be in relation to what paid. First the positive: -Itinerary is great with stop in Port Klang, Langkawi, Phuket (2 days), Penang och Malacca. Only one sea day -Ship is not overcrowded. Compared to larger ships the 3 swimming pools and deck chairs seems sufficient. Previous cruise was with Carnival Magic and it carries 1000 more passengers with only 2 swimming pools. I was never able to get into one. -Costa knows how to throw a great deck party. Really fun on white night! -You get some nuts snacks when sitting down in a bar ordering a drink -Compared to previous cruises the launch hours have been extended so some kind of food was available to 4PM at least (previous it was no food on the ship between 4:00-6:30 PM) But still, lots of things they need to enhance: -Communication is non existing. Like, where will the ship dock? is the time in local or ships time? Is room service available, there's no menu? Is it included in the premium price? Where's the exit when in port? How's the disembarkation procedure? -Ship interior is outdated and ship looks overall worn -Buffet food is hardly eatable. -Excursions are way to expansive -Entertainment is just sad -General lack of activities to do on your own. Why not have some shuffleboards, mini golf, fussball games etc available? They had ping pong tables and a tennis court, but there's no equipment and no information how to get the equipment so it was never used by anyone As we have cruised Costa before we expected not much, still a bit disappointing. However it works if you only expect to use the ship as a mean of cheap transport with food between interesting ports of call. Still slight more comfortable than an airplane or bus at least ;) Read Less
Sail Date January 2020
So I've read a lot of bad reviews about this ship and they are not true at all. I've cruised Costa before as well as Princess, Celebrity, NCL, RCI etc.. To start with it's worth saying that this is not an American cruise ... Read More
So I've read a lot of bad reviews about this ship and they are not true at all. I've cruised Costa before as well as Princess, Celebrity, NCL, RCI etc.. To start with it's worth saying that this is not an American cruise line, its quintessential European (Italian) and you get what you pay for! We paid for a suite for the same price of an ocean view on a similar Celebrity cruise itinerary of the far east. Pro's: - Free room service breakfast (for suites) was well worth it. It avoided the queues and the rather bland breakfast buffet. Really good option! - Staff were generally amazing. Especially restaurant staff, our Butler Angelo and our room steward Babbo (?) - Lunch buffet and dinner buffet were good. Not amazing but on par with carnival cruises -Evening meals at the speciality restaurant which is included for suite guests is good! Some really good options especially if you are a fish eater! - Clean ship with lots of pools and hot tubs, plus a free spa which is good -Suites are awesome and worth paying the extra for! Huge balcony and shower room, plus priority boarding , tenders, disembarking etc.. Con's: - Entertainment is generally terrible. I don't go on cruises for the entertainment, but if you do then please note this! You get what you pay for with the entertainment - The food is generally geared towards meat eaters at the sit down restaurants. Just a note for any vegetarians or vegans. I coped ok, but with a lot of cheese and pasta - The experience would have been considerably different had we not had a suite. Our friends had a standard balcony and said they didn't enjoy it as much due to not as great food options, queuing, no free drinks package , no butler etc.. we had such an awesome deal it made sense. Could never afford it on NCL or princess etc.. Generally very good, great itinerary and I would recommend it for anyone looking for something slightly different and cheaper. Read Less
Sail Date January 2020
Went on Costa Fortuna for about 2 weeks (2 adults 2 children) just came back. We have great things to say about the staff in restaurants, buffet and room service. The food was good and catered for food allergies. Although that’s it for ... Read More
Went on Costa Fortuna for about 2 weeks (2 adults 2 children) just came back. We have great things to say about the staff in restaurants, buffet and room service. The food was good and catered for food allergies. Although that’s it for the positives the rest was terrible. Spa manager was very rude, not all the gym classes booked online are available on ship. Took 6 attempts to get refunded. Kids club catered for Italians speaking mainly, even if on occasions the majority of kids spoke English. Entertainment very limited, musician accompanied by audio music. People complained for extra cost for water and gratuities. Pool deck unmanaged people leave towels on chairs all day (yet not used) leaving no seats available. Air conditioning in rooms hot and stuffy, reported 4 times no change. We had pina colada on board it was very watery no taste. Excursions on board way too expensive. Read Less
Sail Date December 2019
We were due to sail on the new flagship Costa Smeralda but as it's launch was delayed our booking was cancelled. Costa offered a deal on alternative itineraries and we chose a 15 night trip to the Far East on Fortuna. On reading the ... Read More
We were due to sail on the new flagship Costa Smeralda but as it's launch was delayed our booking was cancelled. Costa offered a deal on alternative itineraries and we chose a 15 night trip to the Far East on Fortuna. On reading the reviews after booking we wondered whether we had made a huge mistake. Happily for us we found the ship to be much better than we had expected from the reviews. Decor is Art Deco in style and easily as elegant as other cruise lines we've sailed with. Interiors were generally very clean as were the sun deck exteriors. We had noticed that the exterior of the ship was overdue for a repaint but by the time we disembarked one side had been completely repainted. Windows were in need of a clean though. Some of the public ladies toilets were dirty at times but this said more about those using the facilities than those looking after them!!! We had an inside premium cabin on deck 9 and were very pleased with it. The bed was extremely comfortable and there was ample storage space for clothes and toiletries. Our cabin steward was a joy and really helpful. This is the first time we've had an inside cabin and don't feel that it was a disadvantage at all, in some ways it was an advantage as sleeping was so comfy with no early morning light to disturb sleep. Buffet food was generally hotter than we've had on other ships and they follow a Mediterranean diet theme, although the addition of doughnuts and pancakes for breakfast is decidedly not Mediterranean. Our table in Rafaello restaurant was well served by the waiters and we enjoyed the meals there too. In addition the Maitre d was very entertaining and some of the waiters did a dance routine on a couple of the nights which added to the enjoyment. The entertainment was okay, as with other ships and shows some appeal more than others. House bands were good, however when the pianist sings we generally wondered why he didn't just stick to playing the piano. There were lots of different areas to sunbathe and we always found somewhere to sit, despite many of the sun beds being unoccupied except for the obligatory towel noting the bed had been reserved. Around the main pool it was generally noisier as activities were taking place throughout the day but the second pool was much more of a relaxing space and higher decks offered lots of quiet areas too. Service was good and staff members that we encountered seemed to genuinely enjoy their work, rather than the imposed enjoyment we've encountered on other cruise lines. Our only issue was with the Customer Service staff who were unhelpful when we reported our experience in disembarking at Koh Samoui. Many passengers were upset, some on the verge of fighting at the poor way the process was handled. Hundreds of passengers all trying to get onto one coach that was at the port to do the shuttle service. After some time and plenty of abuse and aggression other coaches turned up but it was a very unpleasant experience, especially the feeling of being crushed as the crowd were surging forward to get onto the second coach while the Costa representative was refusing to open the door until people got into a line....as if that was going to happen with the level of aggression going on. Despite the adverse experience it wouldn't stop us cruising with Costa again. Quite the opposite, we look forward to our next holiday with them. Read Less
Sail Date December 2019
2 weeks sailing from Singapore 17/12/19 to 30/12/19. Paid extra over Christmas (nearly $5000 AUD. And so it went as follows: Air conditioning not working in cabin. No soap in cabin..had to ask for a $5000 cake of soap. mediocre room ... Read More
2 weeks sailing from Singapore 17/12/19 to 30/12/19. Paid extra over Christmas (nearly $5000 AUD. And so it went as follows: Air conditioning not working in cabin. No soap in cabin..had to ask for a $5000 cake of soap. mediocre room cleaning. No clean sheets for 2 weeks. Evacuation drill was a confused mess with no communication or guidance from staff. No help from staff to put on life vests as maintained that information regarding life jackets provided in writing in cabin. A member of the staff shoved me and yelled at me to move over during drill, despite there not being any room to move. To be manhandled in such a way made me feel like I was a cow in a feedlot...I'm 60 years old...I don't want to be deliberately pushed. Could not activate pre-booked wifi (that cost 113 Euro) as instructions in the cabin are totally wrong. Queued 3 times at hospitality services to get help with logging onto wifi & was given 3 different pieces of advice...all were wrong. And after 9 days of being extra frugal with the wifi and barely using half of our allotted 3G...the remainder was totally wiped out overnight via an unknown source. The hospitality services desk maintained that they had records from the server but could not provide us with the records as they were purely for Costa's information...another $180 AUD down the drain...couldn't even argue the toss without evidence. The staff were consistently rude, short-tempered and lacking in social skills. I witnessed a senior petty officer dressing down a junior member of staff in the buffet in full view of passengers.His behaviour was unbecoming of an individual in a management position and totally inappropriate. It was an embarrassment to watch and made me feel sick and saddened that someone could be humiliated so badly in a public arena. The tender to Koh Samui is privately contracted through a Thai company by Costa. The life vests were in a large plastic bag on the top deck. They were totally out of reach of lower deck passengers and inaccessible to upper deck passengers. There appeared to be no life vests for children and there was no Costa member of staff on board to guide and help passengers in the event of an emergency. All other crew members sonly spoke Thai. The thought of Costa allowing this situation to continue with the potential for children to drown is beyond belief and CRIMINAL! The tap water in the cabins was undrinkable. It looked like it had been mixed with raw sewerage. The water was turned off on one occasion without advice to passengers over the PAapparently because it was an emergency, however, they can always manage to blastpassengers with PA announcements that make money...Bingo, Bingo, Super Bingo!!! Theafter-hours water dispenser on the outer deck was frequently malfunctioning and other thanpaying for bottled water with 15% surcharge there was no water available as passengers were advised not to drink the tap water. The attention to hygiene on the ship was disgusting...the hand sanitizers in the eating areas were often empty. Most other cruise lines have addressed the issue of onboard hygiene with the veracity of a wounded COSTA! The poker machines in the casino did not work for 2 days...not because we were inport but because they were broken. The onboard information display booths were mostlybroken. The food was mostly pizza, pasta. No variety in cuisine despite there being a large Asian and Chinese passenger component. Even P&O can pull off a stir fry or a curry. NOT COSTA. But to be fair...the last 7 days Costa put on some Indian fare...but it was purely for a special Indian tour group and no-one else on board was permitted to eat it...totally speechless on this little gem of Costa brilliance! So as the smell of Marsalla wafted through the buffet the peasants who had paid $5000 AUD got to eat pizza, pasta. The entertainment...there was one movie screened in the 2-week festive season of Christmas and that was....wait for it...The Three Tenors in LA. Every kid on board was over the moon with excitement. Constant Italian music, daily games in Italian, Italian nightly shows in the theatre, Italian flags everywhere...nothing to embrace the global family. Every night at the buffet you had to queue for lengthy periods but the 11 pm christmas night buffet stole the show...crowded, disroganized, conducted in a venue where people were trying to dance and walk from one end of the ship...TOTALLY STUPID BUT SUMMED UP COSTA TO A TEE!! As a result only the greedy got fed...like they needed it!! to the other. Christmas night buffet was disroganized, crowded The dining room...only a photo could tell the story of that experience. And on top of all of that got slugged with a daily mandatory service fee for crap service (which I prepaid because I knew it was coming despite every other cruise line either abolishing or permitting waiver on this otherwise named "gratuity"). I feel so sad that I have wasted my money, our Christmas was an absolute disaster and Costa has gotten away with it. I would rather see the embarkation process stuffed up than small bodies floating off Koh Samui. Oh and another thing...yes you will be charged for visa to Cambodia whether you get off the ship or not and you will have to get off the ship in Singapore even if you are traveling on for another 7 days AND you will be instructed at the end of cruise disembarkation briefing to rate Costa a 10 because it will reflect badly on the crew members if you do not...NO PRESSURE, NO GUILT, NO WAY! Read Less
Sail Date December 2019
I was really excited to go on this cruise ship, as it was going to Thailand and Cambodia and starting at Singapore. It was for an affordable price and it was going to Asia, so why not! First off, the food was beyond horrible, and that’s ... Read More
I was really excited to go on this cruise ship, as it was going to Thailand and Cambodia and starting at Singapore. It was for an affordable price and it was going to Asia, so why not! First off, the food was beyond horrible, and that’s an understatement. I’ve been on around 10 cruises and I know what good food tastes like on cruises, so when comparing it to other cruises, this one was at the very bottom. Every day they had the same exact thing for breakfast, lunch and dinner for the buffet. Usually, other cruise ships change it up a bit, but no, this one had the same exact food for 8 days... Also, the times were so short for breakfast, lunch and dinner. We basically only had 1 hour to 2 hours to eat breakfast, lunch and dinner. On the other cruises we had either 4 hours or they offered a 24/7 option for those late night snacks. Dinner ended here at 8:30 and it opened at 7, the dining area was always so packed and filled with hectic people because everyone was trying to get some food at the same time... horrible. This happened every single day. Whenever we arrived back from a city we got dropped off at, it would be around 3/4 pm and we were getting a bit hungry at this point, so we would go and look for some snacks, BUT WAIT! THEY DIDNT SERVE DINNER UNTIL 7! So we had to starve and wait until then. This made me even more frustrated because they didn’t serve snacks like other cruises did at a time when people would come back from a city outside. They however had “tea time” from 5-6, but they would serve some desserts and tea and coffee... the desserts tasted like leftovers from the day before throughout the whole trip. They also only served coffee and tea during tea time and breakfast, it wasn’t served during lunch and dinner at the buffet and restaurant like how other cruises have it. Now, for the dinner reservation at the fancy restaurants. Sadly, it was also horrible. The food was just not good, it wasn’t seasoned well, their asian food was cooked by an Italian chef and he butchered it (no offense). Usually the food at the restaurant is supposed to be better than the buffet, but this cruise made it that the buffet food was a bit better than the restaurant food, which is not saying much AT ALL. I barely ate my food at the restaurant because it truly was that bad. Another thing, some crew members were so rude to me, especially the older Italian (I think?) buffet chef. I was grabbing a piece of fruit from the buffet that was closed but I didn’t know, then he goes and yells at me and just keeps raising his voice and saying “What are you doing? No, no no you can’t do that what are you doing, go to the other buffet just go” like is that how you are supposed to treat your guests? How rude. I did not appreciate that AT ALL. Just tell me excuse me but we are closed. That is all you need to tell me and I would get the point. These things made my experience unenjoyable in my opinion. The shows are good but that is about it. Restrooms are so hard to find, they either blend in with the wallpaper or they are hidden outside in a corner you can only access when going through a little alley. Don’t say I didn’t warn you. Read Less
Sail Date December 2019
Costa Fortuna December 17-30, 2019 Singapore FIRST TIME COSTA, NEVER COSTA AGAIN!!! I would never book a three star cruise, BUT four star (****) when booked turned into three star (***) when sailed, and three stars is ... Read More
Costa Fortuna December 17-30, 2019 Singapore FIRST TIME COSTA, NEVER COSTA AGAIN!!! I would never book a three star cruise, BUT four star (****) when booked turned into three star (***) when sailed, and three stars is debatable!!! ***THE GOOD FOOD lettuce cheese bread fruit (honeydew, cantaloupe, watermelon, pineapple) burgers and fries, poolside SHIP Public areas are fresh ***THE BAD not like my 35 plus cruises on Princess, Cunnard, Celebrity, Carnival, Norwegian, Royal Caribbean and Holland America, etc, etc no 24/7 self serve ice-cream, no 24/7 pizza, no made to order omelet, no 24/7 WATER!!! no water or ice in cabin, or ice tea or juice...NONE!!!! Water is metered, only at breakfast and lunch during hours, in addition apple and orange juice and hot coffee and tea at breakfast, hours change day to day, a lot of thirsty fellow passingers searching at all hours to quinch their thirst with bottles, thernmo's etc, RATHER COMICAL as the crew just watches... why "because they can!" Gratuities mandatory so there is no bartering. Booking from the USA I was afforded the "water USA" package which Hospitality desk told me granted me a glass of water at breakfast, lunch and dinner, but onlyin the dining room. THE WAITER POURED THE LAST OF THE BOTTLE (2 TBL spoons) in my glass and he was okay with that... FAIL, I did not return to the dining room... as service was extremely slow ie 1 hour to get appitizer a second hour to get entrée and I am not going to beg for water. third day, no water on ship, better part of day, broken pipe brown water on ship thereafter until debarkation. -toilet not flushing in cabin, they failed to fix on numerous attempts. -grungy bed linens and towels -filthy windows everywhere, broken window cleaning tracks, not new... old problem. -hot cabin my favorite spot on a ship is the boat deck, but not this one, very dirty, usually closed, teak in poor disrepair, no lounges, four teak benches each side, but rust and dirt everywhere. The ship is a rust bucket! Ship is understaffed, looks like Costa is getting ready to part with this one. published: currency aboard "US DOLLAR" but was Euro' so foriengn transaction fees, but in all my cruises I have never had an onboard charge, cept this time, as follows: Originally, on booking, were informed of a >=$65 USD visa charge for Cambodia Visa, turns out on board just $30.00. I got my own 30 day visa, one entrance from the embassy for $30, but the ship double charged me, even though they used my visa... the runaround 7 times (SEVEN TIMES)through hospitality to straighten it out and a unannounced mandatory passport processing fee in Cambodia of $10 USD per person... ship charge or government charge ??? anyone's guess Cambodia sucks as a cruise port, would have rather had the time in Phuket!!! overall, paid under $600 USD for a two week cruise, unassigned inside, they upgraded us to oceanview corner stern #2442. Other cruise ports were fine, Singapore was wonderful, easy using MRT train from airport, less than $3 each way, 2 easy transfer, even with baggage. lesson learned, never book a cruise with mandatory tips, never book a three star ship and for me "never cruise Costa". Read Less
Sail Date December 2019
Would not be shy to admit that kids travel free was a bid draw for me. Secondly, was attracted to the itinerary from singapore to Koh Samui to laem chabang(ie. Bankok or Pattaya) and Cambodia. Love the fact that it was docked at Laem ... Read More
Would not be shy to admit that kids travel free was a bid draw for me. Secondly, was attracted to the itinerary from singapore to Koh Samui to laem chabang(ie. Bankok or Pattaya) and Cambodia. Love the fact that it was docked at Laem Chabang for 2 days so had more than enough time to explore and enjoy the stopover, which we did by signing up for a 2d Bangkok & Ayutthaya tour. It was a pretty enjoyable tour except for the fact that there were just too many visits to temples. Food was good but one needs to be selective about the food. The self service buffet was surprisingly better than the restaurant. The pizzas (paid) were very good. Cabin was very clean and water pressure was good. Loved the nightly entertainment shows. However, the air-con was not cool enough and it was quite warm. Secondly, the bar fridge in our cabin was not working throughout the trip and inspite of several reminders, no action was taken nor any explanation given. Third, one would have noticed the water slide on board the ship but can't help but think it is merely for decoration only as even though there was no sign indicating that it was not operational or out of order, it was never open for use at all thoughout the 7 days we were there. Overall, it was an ok trip and except for the issues mentioned, would have been much better. Read Less
Sail Date December 2019
I booked back to back cruises on Fortuna over Christmas. After reading some negative reviews, I was a bit wary but I loved all of the 2 weeks onboard. Having cruised mainly on Princess (where it's impossible to get a chair for coffee ... Read More
I booked back to back cruises on Fortuna over Christmas. After reading some negative reviews, I was a bit wary but I loved all of the 2 weeks onboard. Having cruised mainly on Princess (where it's impossible to get a chair for coffee in the atrium), it was wonderful to sit and enjoy coffees on deck 3. The atrium on Fortuna has a glass roof on deck 11 and glass elevators all the way to deck 2. Natural sunlight and a feeling of elegance made this my go-to area for people watching with Illy coffee (best coffee I have ever had on a ship, around $4, buy 25 and you receive a tin of 125g coffee to bring home). Not many Australians cruised, but plenty of Europeans flew in. I booked an inside (lowest price) cabin. It seemed very spacious. Bonus -they have installed a usb port on the dressing table. Buying onboard internet is not cheap. Like most buffets, you have to queue at opening and the food is slanted towards Italian. Pity they close the food outlets for parts of the day. Fortuna makes the best french fries and mousse desserts I've ever had! (probably lucky they are not open all day!) A few nights, the party beside deck 9 pool goes on until 12.30 and mid-ships deck 8 cabins are really rocking. Overall, Fortuna is an elegant ship and I am pleased I also booked her re-positioning Singapore to Italy in March also, but this time it's a balcony. Read Less
Sail Date December 2019
I chose this cruise because it was advertised so well, sounded fantastic and went to places we had not been. It was really disappointing on our second night at first seating for dinner I found a hair in my dessert, I received no apology, ... Read More
I chose this cruise because it was advertised so well, sounded fantastic and went to places we had not been. It was really disappointing on our second night at first seating for dinner I found a hair in my dessert, I received no apology, never heard if anything was said or done about this apart from being given another dessert, which I did not eat. The food in the buffet was always the same, no changes to menu ever! If you wanted butter the chef had to hunt it down, none supplied for rolls or bread. English teabags my suggestion would be bring your own, they run out after day 1 and the server Christina sniggered and rolled her eyes if you dared to request this. Slide was only opened 4 hours a day, imagine the queue. They had a power blackout, no notices on lifts so when you arrived back from day trip the staff smiled at all the people trying to get lifts to operate, it wasn't until we reached 5 th level someone could actually tell us power had been out for hours, so no lunch, first sitting an hour late second sitting was told 10 pm but that was cancelled and the guests told to go to buffet. Gala night what a joke, was not worthy of my husband even opening his suit bag. Staff were rude, never acknowledged you unless you dared to be in their way and then they just brushed past you. Water/ice machines deck 9 did not work. We were asked if there was any special occasion, we advised 2 of our group were celebrating significant birthdays, not acknowledged at all. Ifbyou are like me taken in by great advertising I feel for you and your holiday Read Less
Sail Date December 2019
It was fitting to my choice of the ports, countries and my time. That was the reason I buy this cruise. But will never again on this ship. Generally the cabin (room) for me as being a hotelier for 40 years was ok. We had booked balcony ... Read More
It was fitting to my choice of the ports, countries and my time. That was the reason I buy this cruise. But will never again on this ship. Generally the cabin (room) for me as being a hotelier for 40 years was ok. We had booked balcony cabin and thanks god I did it. By chance we were on the buffet restaurant level. It was almost impossible to find a seat in the restaurant so we were bringing some 'eatable ' food to room and eat on balcony. Food and display were so bad that I had tried all the restaurants which were extra paid. Have 5 days breakfast in room, to my calculations that was better than what you get in restaurant. But I have to say that the Chef definitely needs to be trained somewhere with "all Inclusive" preferably in Antalya, Turkey. I'm sure at least he will learn how to make soup. No need to mention about the service and the situation of the tables. All the crew was trying to sell something but they don't understand that people on board have already paid for a service. First they should give that service and try to sell later. My advice to the managing company that they should ask for a help for their Food & Beverage urgently. Read Less
Sail Date December 2019
My husband booked cruise on Costa Victoria mainly for destination Indian Ocean I was a dubious after some of the reviews. We arrived at Mumbai Port at 11am and were allowed to board straight away. Embarkation was fast and ... Read More
My husband booked cruise on Costa Victoria mainly for destination Indian Ocean I was a dubious after some of the reviews. We arrived at Mumbai Port at 11am and were allowed to board straight away. Embarkation was fast and straightforward and we headed to buffet while waiting for our cabin which was ready by 2pm. The cabin was a good size and clean. Our cabin steward always had a smile and was always very helpful. Safety drill was out on deck by allocated life boat this took sometime mainly because of waiting for passengers who took their time getting there. We were in Fantasia restaurant and our waiters Swapnil and Oscar really looked after us well. The menu was varied and so had good choice. One of the complaints we had seen was cold food but every meal we had was hot apparently the waiters have instructions that they must get food freshly plated for British and German guests as we like our food hot. It also made us smile when ordering a cappuccino the one waitress would always bring us a very hot cappuccino. We used the buffet for breakfast and a reasonable selection of hot and cold options. Lunch in the buffet was quite as a good proportion of passengers were Indian so as well as European options there was a section of Indian food as well as the grill where you could get burgers and chips. Entertainment in theatre the first week we found was ok especially the Italian tenor the second week we found not so good but that week they were trying to please be at least six different nationalities. Entertainment in the bars was good except one night the one group scheduled did not appear and it was only after passengers complained to bar staff that anyone realised there was a problem. Because most of the ports were away from the main towns we booked several excursions and found them to be good value for money and well organised. Disembarkation in Mumbai was fast and straight forward as had cleared customs in Goa. Overall an enjoyable cruise Read Less
Sail Date December 2019
Already Booked?

Get to know who you’ll be sailing with

Find a Cruise

Easily compare prices from multiple sites with one click