96 Corfu Family Cruise Reviews

The good, the bad and the ugly... This was our 3rd cruise with Marella. I almost cancelled going on the Dream due to the reviews I read, but had a great time. We were on the maiden voyage of the Explorer last year and there were the ... Read More
The good, the bad and the ugly... This was our 3rd cruise with Marella. I almost cancelled going on the Dream due to the reviews I read, but had a great time. We were on the maiden voyage of the Explorer last year and there were the inevitable teething problems but the junior suite with large balcony was worth the money despite the terrible service and food. This time we opted for the family suite on Discovery and it was everything I hoped it would be. A twin bed room, a shower room (shower curtain is the only criticism) a sitting room with 2 chairs and a sofa, a double bedroom, a bathroom with tub and shower (again dreaded shower curtain!) and what would have been a decent size balcony but 2 sunloungers cramped the table and 2 chairs. Perhaps a table and 4 chairs would have made more sense? Bambang the steward and the rest of the cleaners/housekeeping were tireless, always cheerful and polite and the suite was always immaculate. No problems at Corfu Airport getting the cases and the transfer went smoothly. It was a bit of a hike to the boat from the port terminal for those who are disabled though. On arrival I had pre-ordered champagne and strawberries as a birthday surprise for my husband which were not in the cabin. Julia at reception apologised and reordered them for the day we were in Venice, but the surprise was ruined. Also noticed I paid an extra £4.00 than the price listed but hey ho. Food in the Islands were reminiscent of school dinners and had a "canteen" feel to it. That said, the food was hot as were the plates and the stewards were efficient in clearing plates and detritus quickly. Often in the children's section, the burgers and hot dog sausage were raw or undercooked. Wouldn't allow the child to eat chicken all week as it was pink as well. The 47 restaurant... an hour wait with a pager. Fast service once seated but food wasn't even body temperature. Portion size was laughable. Wouldn't fill a child. Was ill after eating there and wouldn't go back again. Snack shack food was tasty but the queues were hectic often. Felt sorry for the servers, they did their best. Smoking sections were a joke. The non-smokers kept taking the chairs. If it had been the other way round something would have been done! They had the whole of the ship and the poor smokers only had a half dozen tables! Only smoking section was deck 10 and deck 4 on the port side (left). It kept being moved to starboard now and again (for maintenance?) Also have a critique of some smokers who insisted in putting rubbish in the ashtrays instead of the bins provided. I saw two on two separate occasions on fire! No sense or just laziness who can tell. Bar staff did an amazing job even though they could have done with 4 hands at times. Absolutely slammed but still had a smile, apart from one guy on deck 9 serving at the bar outside the islands. He looked like someone had stolen his last bun. Bad day? Husband enjoyed the comedian and went to the show twice. Kids club staff were absolutely amazing. No other words to describe them. They went above and beyond and were fantastic. Spa staff were lovely and actually were able to make me look presentable! Husband didn't know me! Great experience I highly recommend them. The ports were great and I really am glad we chose this itinerary. Wish we'd been able to stay longer in Venice and Montenegro instead of leaving early evening. Didn't seem to be enough hours in the day to visit those 2 in particular. Cases left out the night before disembarkation and everything went smoothly. Corfu Airport is about the same size as my living room. Something really needs to be done instead of vast queues of people outside worried about making their flight. Perhaps Tui should consider leaving this airport in favour of one capable of taking the capacity? It's a sour taste in the mouth after having a holiday. Basically our family enjoyed the cruise despite my grumblings above. It cost us just over £7000.00 for 3 adults and one child. Hardly what I'd call a "budget" cruise but the all-inclusive is a great idea. We will try again (forever optimistic!) , possibly next year, but if things haven't improved even slightly we'll go back to Royal Caribbean or NCL. Couldn't face the same problems with food and airport again. Read Less
Sail Date May 2019
This was our first time cruising and we wanted a smaller or mid sized ship with a balcony. Discovery 2 fits that bill. My wife and I, both in our 60s, would thoroughly recommend this cruise. Cabin 7006 with balcony was excellent in every ... Read More
This was our first time cruising and we wanted a smaller or mid sized ship with a balcony. Discovery 2 fits that bill. My wife and I, both in our 60s, would thoroughly recommend this cruise. Cabin 7006 with balcony was excellent in every way. In particular it had plenty of power points. One USA, one European and three USBs, one under each wall light.. We ate largely in 47 degrees the main dining room and found both the service and food to be very good. We ate early, rarely after 7:15, when there were no queues, but did notice queues, sometimes long, after 8:00. Upstairs in 47 Degrees Italian was also very good and free. One night we ate in the Steakhouse at £30pp extra. Well worth it, superb food and service. We did note that early booking on day 1 of the cruise is vital as after Monday this restaurant was booked solid and operating a waiting list. We found that there were plenty of lifts and we never waited long at all. There were a fair number of disabled passengers with small buggies but they caused no problem and it would seem that this is a good ship and cruise for disabled people. We took an organised trip at every stop and enjoyed them all, although we felt two of them to be poorly organised by Marella. The guides, without exception, were very good. Dress code throughout is smart casual. Something women find easy and men in my experience find difficult to understand! Same comment also applies back home at my golf club. Dress to impress night, I wore a three piece suit. About 5% wore tuxedo - well done! 20% Jacket and tie, 75% jacket or no jacket and no tie. Some even wore jeans. Didn't bother us, perhaps it's a plus that on this ship you wear what you want, within reason. We would definitely cruise with Marella again and would choose a balcony cabin. We spoke with others and saw the interiors of outside and inside cabins and those who chose them loved them. Staff were universally excellent. We spoke to people from South America, West Indies, Philippines, etc and they were a joy to speak to and to have them serve us. We watched 4 shows in the large theatre where they bring waiter served drinks to your seat. We found the shows to be well put together and the performers did a good job. The theatre was packed for 2 shows a night. Embarkation (we were one hour late from Gatwick) and disembarkation were no problems. You do have to be out of your cabin by 8am on the final day and have packed suitcases in your hallway the previous night. Read Less
Sail Date October 2018
Why this Cruise? - Timing - We organised this trip to coincide with half term as one of our party is still of school age. The dates were correct for us and the relatively short haul flight to join the ship in Corfu made it viable. The ... Read More
Why this Cruise? - Timing - We organised this trip to coincide with half term as one of our party is still of school age. The dates were correct for us and the relatively short haul flight to join the ship in Corfu made it viable. The Ship - I am not complete convert to cruising, having only taken three cruises previously over a 30 year period. In that time the World of cruising has changed considerably. I did have concerns when reading reviews about this ship (Discovery 2) with some reports suggesting it was poorly maintained. Those reporting such things could not be more wrong. The ship was in immaculate condition with teams working to ensure it remained so. For those that chose to look closely there were signs that Discovery 2, whilst new to TUI did have a 22 year previous history with Royal Caribbean, but you would need to be picky. The Cabin - We considered the cost of the upgrade to an Executive Suite reasonable. The suite was large enough for two twin beds, a sofa and two arm chairs and was well presented. The balcony was large enough to accommodate one lounger, two chairs and a table. The bath and shower were comfortable and well kept. Room Service - Room Service has a limited menu, but is fairly priced. Wines are a little expensive, but the mini bar is pretty empty, and there seems little objection to you filling it with your own wine bought at each port. Dining - Dining was relaxed, with no fixed meal times and a fairly forgiving dress code. Restaurant 47 (degrees) is the nearest you get for formal dining, with a menu that changes daily. The food is well presented, and whilst the menu is not vast there is something to suit most tastes. The key alternative is the buffet which is comprehensive but a little bit samey. There a few speciality restaurants that do not come as part of the all inclusive package. We only tried one and found it a very pleasant experience. Entertainment - Some reports on this ship can be quite critical of the Entertainment on this ship, the term 'Butlin's on the sea' being a common expression. Whilst my experience of cruising is limited I suspect all ships can be accused of this to some extent. On this cruise a number of artists featured that in my opinion were extremely talented. If something does not appeal to you, the ship is big enough to offer plenty of alternatives. The ship has two pools. The outdoor pool tends to be a bit of a free for all and can get crowded, whilst the indoor pool is very quiet and filled with people who probably would prefer to be sailing under a Cunard flag. All Inclusive and Fellow Passengers - Whilst it was autumn half term in some of the UK, there were very few families (at least with children of school age). The majority of passengers would be over 40, with the highest percentage being 50 plus or retired. TUI is the dominant package tour operator in the UK, and has successfully expanded its market to include the packaged cruise. The cruise is now an alternative option to the four-star all-inclusive hotel, only this hotel tends to move about. Needless to say the vast majority are hard working people looking to enjoy a hassle-free holiday, but there will always be the odd one that sees all-inclusive as an challenge to drink the bar dry, and the odd complainer, who I am sure makes the ship's reception staff worth every penny they are paid. Be aware of the term all-inclusive. Whilst fruit juices is free, carbonated drinks such as Coke are not ,which somewhat negates the term all-inclusive in my opinion. You can upgrade for £50 a week to a higher drinks package, but this turns out to be £100 a Cabin as both parties in a Cabin have to take it. This is unfair if, as we were, one of our party is to young to drink. Unless you have real appetite for cocktails the upgrade seems rather poor value for money. Internet - not fit for purpose. Needs upgrading. Read Less
Sail Date October 2018
Our problems with Marella Cruises started just after booking: we didn't realise that when we booked through the cruise hotline we were automatically diverted to a store location (which was nowhere near us). Not only were the staff at ... Read More
Our problems with Marella Cruises started just after booking: we didn't realise that when we booked through the cruise hotline we were automatically diverted to a store location (which was nowhere near us). Not only were the staff at Stockport ill-trained, but their computer system didn't even link up with the Cruise dept. I later had to give up adding an additional week hotel reservation because they could not provide live pricing and by the time they got back to me with details, the property had sold out - this happened 3 times over! I also believe the agent knowingly misinformed me about cruise details in order to secure a sale. We booked a week cruise for 7 people over 3 rooms. Even 10 months advance booking could not secure us a family room nor adjoining rooms, meaning our 10-year anniversary cruise had to be spent in separate rooms in order to chaperone the children. We decided to take our children on our anniversary cruise because the cruise was advertised as having Kids' Club from 9am until 2am each day, so we assumed we could have a couple 'date nights'. Once aboard we learned that the nearly fully booked ship considered the October school half-term break a low season, thus cancelling the vast majority of kids club. They offered 3 awkward 2-hour sessions instead of the original promise. As for other onboard offerings for children, there was a video game room which was unsuitable for our children (mainly too young to 'get it'), a 9-hole mini golf, a climbing wall (open 2hrs per day) and 2 swimming pools. Unfortunately we were not informed the the pools were re-filled with sea water each day, including the indoor one, making them far to cold for anyone to actually swim in. They were not heated in the meantime. Is this common practice on cruises? Within 3 days, our children were bored with the pathetic offerings onboard, and not able to spend entire days out at port. We found the ship clean and the food great. The ports were amazing, and obviously these can not be faulted. That said, Marella advertises Corfu as one of the ports on the itinerary, which is false advertising as they only flew us in at 10:30pm on embarkation day, and out at 10:30am on disembarkation day. Ridiculous. I might recommend this cruise to adults travelling unaccompanied by children, but it is certainly NOT fit as advertised, as Marella's flagship 'family' option. Very disappointed. Read Less
Sail Date October 2018
We were quite worried after reading previous reviews , however it turned out to be a very good cruise. Firstly the cons ( not many ) . As so many other reviews have highlighted they need more bar/wait staff in atrium/live room bars between ... Read More
We were quite worried after reading previous reviews , however it turned out to be a very good cruise. Firstly the cons ( not many ) . As so many other reviews have highlighted they need more bar/wait staff in atrium/live room bars between 6-11pm this was the only negative review of service . ( PLEASE LISTEN MARELLA !!!! would have been 5 stars but for this !!!). Also the only other fault was that we felt some of the meat products ie burgers, cooked meats needed to be of a higher standard ( Think microwave burgers ! ). The pros , great flight and super transfer , embarcation all very well organised . The most friendly welcome ever ( previous ncl + celebrity cruise nowhere near as good in this respect). Virtually all the crew including officers very friendly ( one exception a surly barman in atrium bar ).Cabin cleaned very well by paul and charlie , lots of space and a comfortable bed.Food was generally very good and never waited long to be seated. Always managed to find a seat in islands. Something for everyone regards entertainment re dancing , bingo ,quizes , etc ( your never going to please everyone all the time as the ships passengers are a cross section of British society ).Fantastic itinery and some fairly priced excursions ( adriatic ). We thought this would be a one off cruise with marella but will now definatly book again. Go with a smile on your face and enjoy. Read Less
Sail Date October 2018
We chose the Adriatic cruise leaving from Corfu because of the itinerary. The staff in every department were really great & worked their socks off. The food was good, if a little repetitive. The Asian restaurant Kora La was absolutely ... Read More
We chose the Adriatic cruise leaving from Corfu because of the itinerary. The staff in every department were really great & worked their socks off. The food was good, if a little repetitive. The Asian restaurant Kora La was absolutely fantastic - far & away the best food on the ship, & the service was great too. The entertainment was great - Benjamin Gillan & Paul Greenwood were really good. We enjoyed the bands as well. One point is that the Live Room was perhaps a bit small for the bands? Change it to a pub type bar, keep the acoustics in there, put the bands in the Venue. Cabin was small but fine, if a bit tired, bit the hair dryers were awful. They had hardly any power. Eva, our cabin steward, found me another which was more powerful but had the button you had to keep pressed down & it kept falling out of the socket. Bring your own, people! Bathroom was very well designed but would have been nicer with a solid surround in the shower. All in all a good trip without beg excitement. Read Less
Sail Date September 2018
Hi all , myself and my family decided after a lot of mixed feelings to book a cruise and as this was our first we decided to do 1 week cruising and 3 days in a hotel . Let me start by saying that myself and my family were all very ... Read More
Hi all , myself and my family decided after a lot of mixed feelings to book a cruise and as this was our first we decided to do 1 week cruising and 3 days in a hotel . Let me start by saying that myself and my family were all very excited about setting sail for the first time as TUI have a good name in value for money cruises. As it was our first cruise we went with our friends who have been on 3 other Tui cruises and highly recommended them . This is how me and my family rated the Tui Discovery 2. customer service - very poor many staff had the wrong attitude towards paying customers , I had to bite my tongue on more then one occasion, the amount of time spent standing at the bar waiting to get served was incredible, they need more staff. The only staff that were friendly and made me smile were cabin cleaners . Thanks Lino. Food - the island self service restu rant is very poor , the gallery restaurants were hit and miss and not a great choice, glass house wasn't bad but very small portions and only seated a small amount of people , the snack shack food was OK for fast food, not something you would have day in day out . The other restaurants that you pay extra for were all booked up within the first two hours of being on the ship, so we couldn't get in at all. Shops - don't open until 18:30 and are completely rubbish unless you want tobacco or designer items . Pool - this was more like a kitchen sink . Sunbeds - Tui says you can't hold a sunbed for more then an hour if your not present , that's rubbish as people pegged towels to beds and we're gone all day . Very crampt deck area . Glass house pool - nice but couldn't understand why children had to leave the indoor pool by a certain time , it's hot outside and the kids wanted to play in the pool. And here is my biggest gripe with this disappointing ship, Entertainment - without a shadow of a doubt the worse entertainment I have ever experienced on a holiday , either live music ,live music ,live music, dance lessons, or bingo , I expected so much more from a company like TUI. Cruise - never again with Tui. Read Less
Sail Date August 2018
I got on the discovery 2 at Corfu and got of there as well. I was on the ship for a week and the destinations are lovely Santorini and Rhodes have to be my favourite. The cruise is really good the activity's for kids are a ... Read More
I got on the discovery 2 at Corfu and got of there as well. I was on the ship for a week and the destinations are lovely Santorini and Rhodes have to be my favourite. The cruise is really good the activity's for kids are a climbing wall a mini golf 9 holes 2 swimming pools one inside and one outside also there is a games room called hideout for the children to chill out and play on the Xbox and the football table. The entertainment is fantastic with 4 different venues to choose from and they have a casino. the bars were clean and sold a verity of alcohols from shots to beer to cocktails. the crew are so friendly saying hello and always ready to help really good custom. The sail away party was absolutely fantastic with live performances from DJ Tomas and a band that I cant remember there name and a flag parade to see were parts of the crew come from. definitely arrange with TUI they are stars amazing job Read Less
Sail Date August 2018
Slow service lots of drinks not available. Held captive on departure because they had a mix up with our credit card. Offensive and aggressive staff on departure and it was their mix up no fault of ours. Cruises many times with royal ... Read More
Slow service lots of drinks not available. Held captive on departure because they had a mix up with our credit card. Offensive and aggressive staff on departure and it was their mix up no fault of ours. Cruises many times with royal Caribbean the discovery 2 and tui or whatever they call themselves now are a very poor comparison. Will not be cruising with them again. Oh and two of us had dodgy stomached for two days. On a brighter note the food at surf and turf was excellent. Islands self service was a little aged as was the rest of the ship but again this is in comparison to the vastly superior royal Caribbean cruise liners. Staff generally were friendly just the major issue on exit when we nearly missed the transfer, not an ideal way to end the holiday. In summary dated , didn’t feel to clean and don’t expect them to have all the drinks you have already paid for on all inclusive. Only decent food is extra charge some of the meat in islands was unrecognisable, we just called it generic meat. Read Less
Sail Date August 2018
We travelled as a family with two children under 14 , on back to back cruises , the Adriatic Explorer and Iconic Islands. The itinery was brilliant including Venice and Santorini which we really wanted , hence choosing TUI on this ... Read More
We travelled as a family with two children under 14 , on back to back cruises , the Adriatic Explorer and Iconic Islands. The itinery was brilliant including Venice and Santorini which we really wanted , hence choosing TUI on this occasion, having travelled with Royal Caribbean twice and Princess Cruises once before. * SHIP * The Discovery 2 is a great addition to the TUI fleet , and although refurbished is more than enough in quality for any average Brit traveller (as we are) who will not be disappointed. A good looking vessel. * DINING / FOOD * We used the Islands Buffet restaurant , and occasionally the Snack Shack. The food was good quality and varied. * CABIN * We had an outside cabin on level 2. The window was quite large , giving us all a great view of the scenery as we cruised along , well worth the small extra charge from an inside cabin. It was located near the rear of the ship , in a quiet position. We all slept very well indeed. There was enough space for a family , the beds for the kids dropped from the side walls. It was very clean and functional , although some of the furniture was aged with scratched draws. One kept falling off it's runner which was a bit annoying when accerssing things. The safe was spot on (although old), free of charge , accessed using a major credit card for the strip only. Not seen this type before , as I am used to tapping numbers in , but once I got used to it it was fine. I had no problems leaving valuables in there. * ENTERTAINMENT * One word , fantastic ! We went to all the shows in the Broadway Theatre. They were high quality and varied. It was clear a lot of effort had gone in to each performance. We also enjoyed other areas including The Venue , featuring an X factor finalist Andy. This was an unexpected level of quality. What a great singer - shame he didn't win ! The dance couple were amazing. The dance to the 'Bond Theme' left us all speechless. A big thank you to the entertainment team for making our cruise so enjoyable. * SERVICE * The cabin staff and bar staff/waiters were all super polite. Special thanks go to Janette, Alistair, Reymond, Mladen, Jorge and Malcolm - great people ! We had one complaint against a pool attendant who was not polite but unfriendly and confrontational in our opinion. Had this not occurred we would have given the cruise a 5 star rating. The complaint was handled eventually after several attempts thanks to the general manager Malcolm Chapple. TUI need to improve their complaint handling process to prevent unnecessary escalation to this level , and we have given this feedback to them in the hope other cruisers will not be impacted like we were after only a few hours into a 14 day cruise - this spoilt the 'holiday feel' somewhat for a few days. * DRINKS * The all inclusive drinks package is more than enough. Good draught beers/ciders to include John Smiths , Fosters , Strongbow , and bottled to include Becks , Guiness , Corona , Peroni (nice touch TUI) , many cocktails/shorts ,cola ,orange juice and much more. No need to buy the premium package at all in our opinion. * EXCURSIONS * Very very expensive. Recommend 'do it yourself' , haggle with taxi drivers etc as we did. S U M M A R Y A good quality cruise which was very enjoyable , and so nearly a 5 star rating ! Read Less
Sail Date August 2018
We went as part of a large family group (6 of us in total), two parents and then two couples in our twenties. My parents mostly go with P&O (10th cruise) however they were really pleasantly surprised. Overall we had a great ... Read More
We went as part of a large family group (6 of us in total), two parents and then two couples in our twenties. My parents mostly go with P&O (10th cruise) however they were really pleasantly surprised. Overall we had a great time. Really good food, bar service was sometimes slow when they were very busy but never more than 5 mins wait. I will say that the Buffet restaurant (Islands), whilst the quality of the food is very good, the place is terribly dated, busy, confusing layout. Awful. We only ate there once, and much preferred the MDR and other restaurants. We tried all the 'pay extra' restaurants (Kora La twice) and have to say they were all really great quality with exceptional service by genuinely nice staff members. The only real negative area was Destination Services. On the first day we went to the excusion presentation in the show lounge and ended up walking out as it was so poor. A guy from Liverpool was 'presenting' - actually just reading from a script. There was no interest, passion, and if I never hear the phrase 'its a realllyyyy lovelyyyyy trip' it'll be too soon. We went on four excursions (already booked before leaving the UK), one of which was terrible, but all were very badly planned - where are your staff to check people onto buses? They were also very rude, not to me personally, but I witnessed on two occasions them being really rude to other passengers. If it was me I'd replace the lot. Gym could do with a refurb, but nice Sauna and Steam room area to use. Overall a great holiday was had by all of us. Read Less
Sail Date August 2018
We were having 50th anniversary,and wanted see places we had not visited before,we booked discovery2, Marella cruise lines,and we were so happy we did,engender though I read some awful reviews beforehand,from the moment we stepped on plane ... Read More
We were having 50th anniversary,and wanted see places we had not visited before,we booked discovery2, Marella cruise lines,and we were so happy we did,engender though I read some awful reviews beforehand,from the moment we stepped on plane to go until we came back was amazing,embarkation onto the ship was so quick and easy we even had our photographs done in super quick time.we had an inside plus cabin with a fabulous steward Vladimir the place was spotless and plenty off room for two of us,not cramped at all,even though I had read different,bathroom was also compact but not cramped.vladimer or steward was pleasant efficient informative and helpful,while friendly respected our privacy,thank you so much Vladimir,we dined in all the restaurants and buffets,food was lovely piping hot always and plenty off it we dined in resturant 47.in both for breakfast and dinner sometimes,this is gorgeous and staff really wonderful to everyone we went to both restaurants of 47. We dined in Buffett resturant again same wonderful food and staff and views are amazing of sunsets at night.we had dinner in speciality resturant Surf and turf,you have to pay for this and was well worth the money,and attention you get there,they do a tomahawk steak 32 ounces,wow you should see how it looks gigantic,lol.we didn't have it of course or I'd still be eating,the price is £28.50.for each person but I'd recommend it ,and it was our 50th anniversary,so we didn't mind paying this special night,the entertainment was great from singers,saxophone players,groups and the shows were great especially one show from the musicals,Stupendous,on this ship there is something for everyone so no need to say,there was nothing to do and the lounges show theatre main body of ship is beautiful,and so are all the staff who man this ship,everyone we had contact with was friendly courteous and pleasant they are a credit to discovery 2,and last but not least the ports,we visited were amazing and such scenery stunningly beautiful,each outdoing the other Venice,Dubrovnik kotor beautiful,and all walking distance just couple launches in the whole two weeks so once again I say thank you so much Marella cruises,discovery 2 and Vladimir or steward,we will definitely be back soon,OH sorry also Rosie the photographer,who was always taking photos we have plenty photographs for memories Read Less
Sail Date August 2018
Room and facilities I had an outside cabin on deck 2 - 2026 There is much more storage everywhere - the wardrobe is a much better use of space on Marella as you have the big waste of space on most P&O ships. It is a Slightly ... Read More
Room and facilities I had an outside cabin on deck 2 - 2026 There is much more storage everywhere - the wardrobe is a much better use of space on Marella as you have the big waste of space on most P&O ships. It is a Slightly smaller cabin but is suitable. The Shower was good with good pressure. There was a Sofa in the room. I do Wish I’d got a balcony now as I’m used to them but it was sufficient. The Safe was strange - credit card to open and close it but sufficient. Towels were poor quality compared to P&O and they threatened you with a £10 charge if they didn’t come back to the room. Bed is comfortable but the bedding is not as good quality. No toiletries except a hand soap and body wash - most hotels provide this as a basic. P&O offer designer White Company in all state rooms. Shampoo, conditioner, soap, body wash and body lotion however I accept that some people want to use their own anyway but it helps with luggage. I understand there are toiletries in the better cabins on Marella. I Liked the towel animals. Nice surprise. The Bathroom is a good size with plenty of storage space. Tea coffee good but no biscuits although to be fair P&O are getting worse for quality biscuits anyway. There was No fridge! but I suppose as AI you don’t really need one. Prefer P&O rooms by far - more luxurious and better facilities. Net curtain had blood on it so asked for it to be changed. It hasn’t come back since. Stains on bed sheets. Asked for them to be changed too. Seemed to be washed in. Food This is mixed. The MDR is better quality on P&O such as Cheese boards are silver service and there is six course menu. Steak is available every night. That sort of thing. However the Buffet food is better and more varied on Marella. Buffet set out better too. On Marella I waited ages every single time I ventured into 47. No service for about half an hour. I expect it’s because we’re in at the busy time and to be fair I’ve had poor service on P&O too when on freedom dining so I expect this is a freedom dining thing. I suppose I prefer club dining. I later found out that there are only 3 serving staff per 11 tables (wow) This would explain the slow service. There clearly is not as many serving staff in the restaurants compared to P&O and this is most obvious at the bars and restaurants. The food is ok but not well presented compared to P&O but there are available everyday options of chicken and fish. I would have liked to see steak as per P&O. Marella certainly had More places to eat like gallery 47 but we had poor service there. However the food was nice. Lunch in MDR. Slow service again for ordering. Food comes out quick but drinks do not. Then I discovered the Harvester style salad bar and all was forgiven Kora la sushi - amazing and worth the cover charge. Snack shack great, love the fish and chips! Surf and turf was so nice and worth the extra money. I ate here twice. Overall the buffet and specialist restaurants win on Marella. The MDR was far superior on P&O. Staff All smiling and friendly. Most on P&O are miserable looking. However there is a hell of a lot less on Marella than P&O. Approaching the bar on P&O is a no no and you can’t sit longer than two mins on a sun lounger before someone comes round saying drinks drinks. Saying that on Marella standing at a bar I always was served very quick. Loved the pop up bars too! Winner was certainly Marella for friendliness. Entertainment Saw the Charlie Chaplin show. It was ok but like a school performance. There was no glitz or production compared to P&O. The opera singer was fantastic leaving Venice. Really made the day. The entertainment team around the pool are much better than P&O. Not just quizzes but interactive game shows too. I enjoyed splash bingo and catchphrase. Sail away parties are much better on P&O as it’s a big thing every sail away but I know that’s not everyone’s cup of tea. The comedian Phil Milbourne was very good. I loved the murder game with interactive remote. The singing dancing group in the theatre was not very good at all compared to the headliners but it was the only thing. Winner Marella Captain Chris He seems very normal. Is it normal for the captain to be so informal? I’ve never experienced this before but I liked it. Every time we docked it was a ‘Bobby Dazzler’ lol I liked that you still got invited to dine with the captain something that is missing from P&O. Winner Marella Bars All really good. I think I miss the variety of bars that P&O have such as a pub, a posh bar, a piano bar etc depending on my mood but overall all lovely places to drink. I enjoyed listening to the lay playing piano every early evening. The AI option is great for most. I personally like to choose my own wine so difficult for me but plenty to choose from if wine isn’t your thing. Winner P&O The Ship You can tell it’s an old RCI. Worn in places but in better condition than Oceana imo. For a small ship there always seemed to be a seat everywhere. Nowhere was ever too busy. Sun beds were plenty. So easy to get a sun bed. I find people moan about sunbeds when they can’t get them next to the pool. I liked the deck patrol idea but I didn’t feel like she enforced the no reservation rule very often. It’s a small ship so it’s easy to find your way around. I have been on some whoppers so this was lovely and easy. Loved the interactive boards and penguins! Never had to wait for a lift. In fact I hardly used them as everywhere was so close! Liked water dispensers. That was so easy. Hated there was no laundry room. Running everyday produces smelly washing. Ship tours are a great idea and relatively cheap. The public toilets seem to be cleaned more than P&O but general cleanliness in public areas was better on P&O. Winner Draw. The P&O ships are newer but Marella was designed better. (Laundry room is missed lol) Kids club Poor compared to P&O. Probably my most scathing review. Three 2 hr sessions per day. What a Pain. I’m not one to get rid of my kids but my boy prefers kids club when we’re at sea or on the ship because he makes friends. It’s very restrictive and the rooms are not set out well or friendly looking. The activities were the same every night and there seemed to be no Program for the week. There is no night nursery either. When I was first cruising with a small baby this was so useful to get date nights. There’s other things to do as a family like the golf and climbing wall. It’s great but wears off pretty quick and the wall was only open a couple of hours a day. There are family sessions but no one uses them and seems pointless. Seems good for young ones as the entertainment staff dress up but any older than 7 they’re alienated. There is no provision for children over 11 so then people wonder why teenagers are hanging about. Grouping together 3 year olds and 10 year olds doesn’t work and then it closes at 10 so the kids end up in the bar or parents leave early so where’s the holiday in that! P&O in comparison have kids clubs open all day and your place is booked at the beginning of the cruise. None of this pre booking rubbish! The clubs are set in age groups up to 17 year olds and it closes at 1 am. There is a night nursery with pagers with cots and beds and more staff than on Marella. There are set times when it’s closed for lunch and dinner and there’s a kids tea. I much prefer this one. No set times which suits us. He isn’t in there all day by far but at least he gets to choose as and when he goes rather than the restrictions Marella have. I think they’ve based the clubs on the resorts which doesn’t work on ships. Overall I think Marella is great value for money, the ships are very well designed and there is always a good itinerary. However it lacks the finesse and service of a quality cruise liner. What saves it is that you’re in port everyday which limits your time on board. I have thoroughly enjoyed it and I would come back if the itinerary was right but I think I would look at other cruise lines before this to see if the deal overall was worth it. Read Less
Sail Date August 2018
We chose this cruise because our daughter and husband with the grand children had already booked and asked if we would come along. We would normally go outside school holidays. We generally enjoyed the holiday. All the staff in all ... Read More
We chose this cruise because our daughter and husband with the grand children had already booked and asked if we would come along. We would normally go outside school holidays. We generally enjoyed the holiday. All the staff in all departments were great and the guests easy to mix with. Food was good even though the breakfasts became a bit boring. Snack shack was excellent, especially the fish and chips. Small potions but it was a snack. The entertainment was okay. Guest entertainers were very good, but the theatre troupe were not the best singers. Bit tinny. Being All Inclusive concerned me initially, but nobody appeared drunk and everyone was friendly. Mind, the drinks did seem weak. Cocktails, weak or not, were excellent. Talking to other people on the cruise we found most had only ever sailed with Tui (Thomson) so they had no idea of the quality from other cruise companies. This was a back to back 2 x 7-day cruise. Never again. Change over day was awful. Many facilities closed, or times changed. Empty bars with no staff to serve you and on the evening of changeover no service at all until the Muster had been performed for the new guests. I complained at reception stating Princess Cruises would never do this. Only to be answered with, 'yes we are not as good as Princess'. We were informed of a captain’s 'party' for Tui past customers. They let us attend after I pointed out we were on a back to back cruise therefore the first week was a past cruise. Normally when you get on a cruise ship you expect a wow factor. Not the case with Discovery 2. The refurbishment, 18 months earlier, was, in my opinion cheap. Done at a price. I was in the building trade as a designer for 40 years. The LED colour change in the atrium was badly installed. The general lighting was fluorescent. Everyone uses LED now which tells me the refurb was done cheaply. But then again it is an old ship. We have been with Cunard, P & O, Carnival, Princess and Fred. All were higher quality than this. Only Fred had a worse room. Princess, Cunard and Carnival are not exclusive to Brits and therefore other nationalities demand higher standards. Other reviewers have said this was a cheap holiday. I don’t think £2700 each is cheap even in August. We have sailed with Princess for less, including all our drinks and excursions. The room was okay but looked 'tired'. No fridge? We have not been on any other cruise without a fridge. One great touch was the USB sockets for charging devices. Bedding was old, towels threadbare. No toiletries other than shower gel. Only plus was tea and coffee facilities. Ceiling tile hanging out of ceiling. Not fitted properly. An extra bed, if needed, pops out of the ceiling? Awful. Corridors to the rooms were drab. Read Less
Sail Date August 2018
Cabin 6572 Small double cabin with balcony. Smallest cabin we’ve ever experienced on Thomson/tui/marella ships, and one of the most expensive for its size (full price was approx £5700 for 2 weeks) and WITHOUT A FRIDGE for the first ... Read More
Cabin 6572 Small double cabin with balcony. Smallest cabin we’ve ever experienced on Thomson/tui/marella ships, and one of the most expensive for its size (full price was approx £5700 for 2 weeks) and WITHOUT A FRIDGE for the first time ever which was a huge disappointment especially as it meant the bottled water provided (payable) was luke warm. Limited storage with shoebox size drawers & shallow cupboards. I frequently cruise with a female friend & know both of us would have struggled with lack of storage for 2 weeks. Fortunately my husband travels lightly even with his evening suit & on this occasion we had to make do with what there was. (Skipped the formal suit on our 2nd week as many didn't bother & so many wearing shorts for the formal evening.) Tiny shower/bathroom but spotless - apart from the smell/stench from drains throughout the 2 weeks. Frequent deposits of soot on the balcony which was washed down once a week only. Bed linen, towels etc. frequently changed and room kept tidy by hard working cabin stewards. Noise at night from atrium events/singing/saxophone/jazz music etc. Close to lifts and staircase. Handy usb ports in both bedside lamps for charging iPhone etc. No news channels on cabin TV - advised there was a satellite problem they were “working very hard to address” but 14 days later still no news channels. Reasonable selection of food in the Islands buffet restaurant on Deck 9 though we have noticed cut backs in many areas (cheaper cuts of meat, less choice of fish dishes / cold meats / salad selection / limited selection of cheeses). There’s an omelette station at breakfast where these were made to order. Ran out of chicken at chicken stir fry station…. Continued serving chicken stir fry as just vegetables! 47 Degrees Restaurant breakfast is good & there’s waiter service here although we found the evening meals in 47 rather hit & miss, generally poor/average with very small main meal portions. Paper thin roast beef, couldn’t have been thinner, served as main course. Served custard in a chipped/broken glass. Mostly staff were attentive even though extremely busy and appeared short staffed. Numerous gents admitted wearing shorts & flip flops for evening meals in the main 47 Degrees Restaurants, Surf & Turf Steakhouse restaurant, Kora La, & other speciality restaurants where most diners did make an effort to dress smartly/smart casual. Dress codes blatantly ignored by passengers and unchallenged by staff. Casual dress code is fine in the buffet restaurant. Speciality restaurants - Surf & Turf, Kora La, Hot Stone, etc - all charge various supplements (ranging from approx. £12 to around £29 per person)and were heavily booked throughout our 2 weeks so I would advise anyone considering a special evening meal in any of these to make their reservations as early as possible. Food was very good in these but it does come at a cost on top of what you’ve already paid for your all inclusive holiday. No rushed panic in the morning for sun beds during our time onboard despite some very early rise & reservers, but unfortunately there was the usual hogging of beds. Many reserved beds with towels etc and abandoned them for several hours. There’s a 45 minute rule for unoccupied sun beds whereby towels & personal belongings will be removed but despite timed tickets being issued no action was taken to remove items to free up sun beds that had remained unused for over 3 hours! A covered, warm, adults only indoor pool and sun beds can also be found in the Glasshouse on deck 9, however there were a number of unsupervised children in the “adult only” indoor pool and jacuzzis. The main outdoor seawater pool for cooling off and a leisurely dip also has a shallow area sectioned off for children. Be aware that the main Pool depth is 5’ 6” approx throughout so depending on your height you may not be able to stand or touch the floor of it. Outdoor POOL CLOSED ALL DAY both arrival/departure days during our 2 weeks- so don’t expect to be able to use it at all during theses days. Pool water was keep clean throughout our stay. There are varied daily activities around the ship but most we found uninspiring. Entertainment & events on weekly Arrival/Departure days are extremely limited so if you’re onboard for 2 weeks there’s very little and at times absolutely nothing happening on these days should you remain onboard. All Inclusive drinks - DOES NOT include everything. Premium drinks, premium cocktails etc incur a supplement or you can pay extra to upgrade to a Premium package - this is stipulated in the booking but the majority of people don’t discover this until they’re onboard and wondering why they have to pay extra for drinks. The All Inclusive wine is cheap house wine - again further cut backs. Check drinks & charges at the bars before you order & decide whether or not its worth your while upgrading. Deck/Pool bars ran out of Sauvignon Blanc white wine & didn’t bother replenishing from other bars around the ship. At the Island buffet restaurant, guests can help themselves to Fosters larger, John Smiths, and Strongbow Cider - all available at self serve taps, as well as house white/rose/red wines - again on tap which we felt was a great idea. Docked at an industrial port in Chaina, Crete, not as previously, but did put on shuttle buses which passengers had to pay for. We felt the ship was being docked more frequently at industrial ports and again we believe this is further cost cutting by Marella as no doubt the docking fees are less at these. Never seen the Captain once around the ship but did hear he joined some passengers for their evening dinner. Did spot an occasional senior officer. Repeaters (now TUI smile) meeting - no count nor recognition of how many cruises passengers had completed & now a simple draw for a bottle of fizz. No canapés provided / yet more cut backs??? Clash of suits -v- shorts & flip flops on dress to impress (formal) evening. We felt Discovery 2 was struggling to achieve the fun, friendly, atmosphere that has been synonymous with so many of the Thomson ships over the years, but failing miserably to achieve that of its predecessors. Unspectacular & mostly boring entertainment. A number of other guests we met felt likewise (and had worse comments to make regarding the entertainment onboard but which I don’t feel could be repeated here !!!). The atrium was used far too much as a main venue for jazz, operatic singing, saxophonist, formal dance displays, guitarist/singer. Vocals ranged from rear shattering screeching to hoarse… and if your cabin is located mid ship you’ll hear it all & it can be quite noisy & disruptive. A pre-recorded “virtual” band is used as a filler + main event on a large screen in areas such as The Venue & at the poolside but with the songs & music completely different to & miss-matching the bands mime. Ships bands “Banda Certa” and 4Tunes are good but venue doesn’t do them justice. Rather watch paint dry than listen to an Audience with Martin Daniels - utterly boring and another time filler. Same old, same old, usual stuff for sale in the shops. Theatre Shows were well below Thompson’s usual standard which we’ve previously always found to be excellent - not on this ship though. We witnessed a number of people leave during the shows… Beware the Ships spa free demonstrations which turn out to be a hard pressure sale event to buy their expensive products and services. One young lady was particularly persistent to sell expensive products with an expectation that because you had attended a free talk or consultation, you were bound to make a purchase. Some examples : skin analysis, hair analysis, wrinkle solutions, puffy/dark circle eye treatments, acupuncture, back problems, foot problems etc. to name but a few - all honey traps to buy expensive products or services, however the choice is yours if thats what you want and have lots of cash to splash. Some decks (not all) do have water dispensers located on them - noticeably one is located immediately outside the door to the ladies public toilets on level 3/4. I cant help but contemplate: hygiene / drinking water / public toilets . . . Having cruised many times with Thomson (now Marella) over the past 20 years, our overall feeling is of a downgraded cruise experience with every means possible to extract more money from passengers. There is even a small charity donation automatically added to everyones bill at the end of your cruise. While minimal, it is nevertheless a bit of a liberty especially when this totals several thousands of pounds each week taken automatically from guests although there is of course an option to have it credited back to you account but of course you’d have to queue at reception to have this arranged. Great staff from previous Thomson ships have now been dispersed throughout the most recent additions to the Marella fleet - I wont call them their “new” ships as they are clearly not new - they’ve already been around for quite a while before being acquired by Marella. These experienced staff are key to the success of these ships but they are thin on the ground, with staff shortages and inexperienced staff evident. Bar & restaurant staff in particular appeared to be under pressure with only 1 bar person to serve customers 3 deep at some of the bars and frayed patience being evident as a result of out of turn ordering/serving. Our whole experience on Discovery 2 was quite different from that of previous Thomson cruises and their ships full of character and their more friendly, more personal, experience with their wonderfully friendly staff and great entertainment package. Discovery 2 fell very far short of this. We feel it has lost a lot of what Thomson built up over the years. While appreciating everyone has their own individual expectations, these are our personal findings from our recent 2 weeks cruise on Discovery 2 and unless things improve significantly with Marella, which we sincerely hope they do, we shall probably consider booking elsewhere in future as there are plenty of other cruise lines in this price range to chose from. We’ve had many happy years on the waves and hope that whoever you chose to sail with, that you will enjoy your experience. Read Less
Sail Date July 2018
This was our second cruise on Discovery 2 and will be our last. Firstly the positives, check in and getting to ship and cabin was easy and reasonably quick, we did end up sitting in a bus at the cruise terminal for about 30 mins but it was ... Read More
This was our second cruise on Discovery 2 and will be our last. Firstly the positives, check in and getting to ship and cabin was easy and reasonably quick, we did end up sitting in a bus at the cruise terminal for about 30 mins but it was a busy period. The cabin staff are fantastic and can’t do enough for you and the balcony cabin we were given was clean,tidy and exactly what we booked and expected. The ship itself is impressive and has plenty bars, restaurants and social areas, these are generally clean and have attentive staff to look after guests. In my opinion there is a severe lack of seating in the “live and Atrium” bars and these areas fill to capacity very quickly making it near impossible to get a drink at the bars. Bar staff don’t appear to understand queuing and tend to serve those that shout loudest first and this can be frustrating after a long wait. The two main restaurants 47 and Gallery 47 are superb and the food was excellent as are the staff working there, sadly the same can’t be said of “islands” restaurant, the food there is buffet style self service, often look warm and tasted as if it had been prepared a long time earlier. More concerning was seeing people pawing food with hands and not using utensils to put food onto plates, this unhygienic trait really put us off eating there. The crew really try to encourage hand cleanliness and there are hand sterilisation points all over the ship especially in toilets which are used by most but unfortunately not all which on a ship is concerning. Entertainment....World Cup...no thanks but that’s what we got on our day at sea and also in Croatia. Decks 4,9 and 10 social areas were awash with painted football supporters,boozed up and behaving like louts. Verbal abuse, threatening and general intimidation are not what we paid for or expected. I along with 64 others did make our feelings known to front desk staff to no avail. Ports of call were superb and all within easy reach of the ship, the itinerary of the cruise was fantastic for us and allowed us to visit many interesting and beautiful places. In summary, excellent ship, excellent staff, reasonable food, plenty to drink if you don’t mind queuing and fantastic itinerary. Unfortunately Marella let many guests down by allowing football to be shown on every social deck leaving non interested guests no where to go to escape it. Corfu Airport is prehistoric and a disgrace considering how long tourists have visited the island, high time Thompson and other tour operators put pressure on the airport operator to seriously upgrade facilities. Read Less
Sail Date July 2018
We travelled with our two children and have been on a number of cruises. This cruise we booked the Grand Suite which was a treat and quite expensive, but we were happy to pay the price for the expected luxury. my main issue is the ... Read More
We travelled with our two children and have been on a number of cruises. This cruise we booked the Grand Suite which was a treat and quite expensive, but we were happy to pay the price for the expected luxury. my main issue is the customer service at TUI as I never really complain and with this cruise I emailed the travel agent whilst on our holiday who placed the complaint for us. For the entire cruise we had to use the public toilets as our suite wouldn't flush, they came everyday to try and fix it. The first three evening we try to eat in firstly the inclusive restaurants but 2 hours waits due to the volume at what they called peak times 7pm - 8pm and when trying to go to the pay for restaurants they were all fully booked up until the 9.30pm - 10.0 pm slots which was late for the kids. I went to customer services on board and was told that " I should have planned my time better as soon as I boarded" which made my blood boils made me write to the travel agent and request for me to see a manager. I hate kicking off but I had, had a enough I had paid many thousands for this holiday and could get to eat. The manager did apologise and said that there had been a change of policy with regards to sitting, it was basically a first come first served and same with the booking the paid restaurants which meant if you didn't know this as we didn't, all the bookings places were taken up for the week by people who knew. The other issue it would take 20 - 30 minutes to get served at the bars, whatever time of day due to the lack of staff. This upset many customers, again following complaints it was told that it was because of a change over of staff from the different cruises. This was very frustrating for many people. We upgraded to the premium drinks package, which was only £50.00 each, however the ship ran out on the first night of many of the premium drinks so we had to drink the drinks that was included, so that was a bit of waste but not much financially, annoying with everything else we was experiencing. As I said I have an issue with TUI customer services because the send an auto reply to the complaint email saying they would get back within 28 days, they didn't so I chased it and received a very feeble response which I replied to and never got a further response. TUI do not care so that is me done with them, I unfortunately have paid for 2 more holidays with them which amount to in excess of £17000, but that is my journey done with this uncaring company. I understand things go wrong and it happens and I have never had cause to do a written complaint and the way TUI responded I will simply spend my money elsewhere in future and not that they are bothered but they have lost a customer who holidays very frequently. THEIR LOSS !! This is an element response I received " I have taken the opportunity to read through your complaint and have noted all the points you have raised in regards to the restaurant service and suite toilet. I am sorry to read that you were unhappy with the restaurant’s service and the two wines had ran out. I can understand how upsetting this would have been for you as this was not what you expected, I do apologise for the inconvenience caused to you on this occasion. I would like to inform you that all the restaurants are a third party contract and we are unable to have much influence over it." Read Less
Sail Date July 2018
Tui Discovery 2 Sailed 11th May 2018 Adriatic Explorer Cruise. This was our sixth cruise with Marella Cruises ( previously Thomson) and once again good value for money. There were plenty of restaurants to choose from with a good ... Read More
Tui Discovery 2 Sailed 11th May 2018 Adriatic Explorer Cruise. This was our sixth cruise with Marella Cruises ( previously Thomson) and once again good value for money. There were plenty of restaurants to choose from with a good choice of menus but our favourite was the Glass House. Lovely and relaxing area with own pool and at the rear an adult only sun terrace with rattan sunbeds and cocoon chairs. During the day they served a light lunch here which was excellent and this continued in the evening when they served Tapas, Pizzas and Hot Stone dishes before 9.30 and curries and snacks after this time until late. The staff in the Glass House we found the friendliest on the ship. The main restaurants had a pager system in the evening which allowed you to have a drink in the bar whilst waiting for a table. We did notice however that when we were eventually called to the restaurant there were plenty of empty tables so why the wait? We enjoyed all the ports we visited but were disappointed not to visit Split which had to be cancelled due to an engine malfunction in Venice and therefore losing a day of the cruise. This was an all inclusive cruise and we feel compared to the other Thompson cruises we have been all this may have been the reason for the customer service not being as good. Some of the staff were curt and unfriendly and didn’t seem to have the same team spirit as the other Thompson ships. Overall a good cruise visiting some wonderful places. Read Less
Sail Date May 2018
Let me start by saying I am very surprised at the Negative reviews I keep reading regarding this Ship. I do understand you cant please everyone but to slate it like others have I find quite surprising. I travelled with my Husband and we ... Read More
Let me start by saying I am very surprised at the Negative reviews I keep reading regarding this Ship. I do understand you cant please everyone but to slate it like others have I find quite surprising. I travelled with my Husband and we both had a fantastic week aboard. This was our first cruise. I felt very excided and we both were not disappointed when we saw the ship for the first time at Corfu port. Booked in smoothly, once we found our cabin we were both pleased with the size no problems there. Good shower. Staff and entertainment team worked so hard and we enjoyed all 7 evenings. Service on board was good, with very friendly staff. Also the Ship was very clean. FOOD, this is were I feel people are being very harsh. I am a Celiac which means I can't eat Gluten and let me tell you my clothes didn't fit me properly towards the end of our week. I never went hungry once, even Gluten Free Bread. We found the food to be hot, tasty with PLENTY of choice and I Thank You very much for catering for peoples different diets. It can't be easy. We will definitely be Cruising again with Thomson, the organization from start to finish was excellent. So Thank You for a fab week and see you soon. x Read Less
Sail Date October 2017
Chose the cruise for the places/ports of interest. Service in the main restaurant was very good but sometimes quite slow between mains and dessert. Our waiter, Hayaluddiix (Bali) was exceptional and very good at his job. Service/waiters ... Read More
Chose the cruise for the places/ports of interest. Service in the main restaurant was very good but sometimes quite slow between mains and dessert. Our waiter, Hayaluddiix (Bali) was exceptional and very good at his job. Service/waiters in the Merduca bar was really poor however service in Tides, Casino and deck 9 were very good. (Because of the poor service in the Merduca bar a complaint was logged with the deputy bar manager. Overall, all staff including the Captain were very good. Entertainment throughout the day and evening was excellent and everyone interacted with the passengers. Having had bad experiences aboard Thomson Celebration on a Carribbean cruise with some of the entertainment team last year the team on board The Dream made our holiday. Lifts on board were very hit and miss in particular in the evening when diners were using the main restaurant The layout of the ship was good but signage was poor with numerous passengers getting lost including those on a second week. Read Less
Sail Date September 2017
We chose this cruise as we had covered the first weeks cruise destinations in a previous cruise, Koper, Venice, Split, Dubrovnik, Kotor, all different and interesting destinations (it was one of the best we had done) the second week ... Read More
We chose this cruise as we had covered the first weeks cruise destinations in a previous cruise, Koper, Venice, Split, Dubrovnik, Kotor, all different and interesting destinations (it was one of the best we had done) the second week covered three new destinations, Syros, Chania and Zakynthos, interesting but nothing to pull us back, just like Marmaris, Thira on the other hand a beautiful place I would not hesitate to revisit. Our plus cabin 9024 on deck 9 was spacious enough with plenty of wardrobe space and unrestricted views over the promenade deck, what was unexpected was the noise of diesel engines at that deck level, I suspect they could be heard from cabins 9020 to 9040 port side and cabins 9019 to 9037 starboard side, the beat of the diesel engines was not to intrusive but may disturb light sleepers. The diesel engines may also be heard on deck 10 directly above at this location due to ship construction layout. The layout of the main entertainment areas on deck 8 was very good, being spacious and running from bow to stern, made it very easy to move through them. The shows in the Broadway Show Lounge were very good and professional with variety to suit most tastes, the Medusa Lounge entertainment was a bit more low key, but still very entertaining, we preferred it due to the more relaxed atmosphere. Eating on the Dream was a bit of a let down, the Orion restaurant was on deck 4 with no sea views, requiring traveling 4 decks to access entertainment following your meal. The selections for each course was much smaller than on other Thomson cruise ships, also the standard and presentation is not as good, with some selections on the main course repeated for second week. The layout of the self service Lido Restaurant is in a large U shape requiring walking from one side of the ship to the other to collect what ever course you are having, depending on which side you are sitting, sit at the top of the U and you will have to walk down both sides. Soup & Sweets starboard side, Main Courses port side, Drinks at top of U, not the best layout causes a lot of toing and throwing when busy. The standard of food is not as good as in other Thomson cruise ship self service restaurants. As there are more restaurants which have supplements for better dining, I wonder if the lower standard of food in the main restaurants is to encourage you to the speciality dining where supplements apply? One plus is the Bar Menu although not advertised, the All Inclusive Drinks Package selection is the same as the new Discovery cruise ships, and the selection has increased as has the cost to those not on the All Inclusive Drinks Package. The ship staff on the other hand are as friendly and helpful, going out of their way to make your cruise a happy memorable one. Having previously cruised on Thomson Majesty, Thomson Celebration and Thomson Spirit, unfortunately Thomson Dream would be the last of the older Thomson ships we would cruise on. Read Less
Sail Date September 2017
We have been on other Thomson ships, the latest the Celebration in June, and found the dream to be less efficient than the others, staff seemed to have a very laid back attitude. We had an outside plus cabin on deck 6 which was a good ... Read More
We have been on other Thomson ships, the latest the Celebration in June, and found the dream to be less efficient than the others, staff seemed to have a very laid back attitude. We had an outside plus cabin on deck 6 which was a good size, although cabin cleanliness was poor with thick dust on all surfaces when we arrived and it was not cleaned off for days. There were times when towels left for changing were just hung up again. This is the very first time I have not left a tip for the cabin steward. The entertainment in the Broadway lounge was of the usual good standard with shows every night. All the entertainment hosts were very enthusiastic keeping everyone happy, the Medusa lounge was large and Milly was very professional, personable and entertaining in all her game shows, there and on the pool deck interacting with the guests. While it was busy at times, the waiting staff in the lounges were friendly, smiling and did their best to keep everyone supplied with drinks. Food whilst ok, seemed not to be as good as on other Thomson ships, although you would not go hungry as there was plenty of choice. I agree that the brochure says adult pool on deck 8 but it not being the case on board, unsupervised kids everywhere (parents to blame, not Thomson) All in all we enjoyed it, perhaps after having been on other Thomson ships we are being over critical about the dream. Don't be put off, it's what you make it. Read Less
Sail Date August 2017
We last sailed on the Dream 5 years ago, quite a few changes, some good some not so. Embarkation an disembarkation uneventful and smooth. Changes on the ship, the Waters Edge which used to be a teen club is now the area for the ... Read More
We last sailed on the Dream 5 years ago, quite a few changes, some good some not so. Embarkation an disembarkation uneventful and smooth. Changes on the ship, the Waters Edge which used to be a teen club is now the area for the casino and bar with a small dance floor. Entertainment was good, apart from the shows which were a bit schmaltzy and the comedian old school. In house band was the best, really versatile. Cabin kept tidy, however no towel animals, unlike most others, I suppose it depends on the person looking after you. Our cabin was floor 5 at the aft, the thrusters/propellor noise was horrendous and woke us every morning so I'd recommend elsewhere, bed quite comfy. Dining, I feel sure there used to be 5 courses, now it's 3 in the Orion,portions just the right size and wine plentiful. We would have liked the same waiter every night but as we were a big party this must have been the reason. Another change was no Baked Alaska parade and no food exhibition. Shore excursions, we didn't get off at Kalamata, looked uninviting, Athens was a complete dump, went to the Acropolis but the queues so big we came back. Kefalonia was lovely as was Santorini except for the cruel people who chose to ride up on the Donkeys. Santorini very expensive, 8 euros for a milkshake! Rhodes was nice too. Lots of sunbeds available, except they were in full sun with no shade, another change was the sun room upstairs where the astro turf used to be, nice area offering a little shade and a bar in the area was very welcome. Cocktails 80% ice, prossecco nice, also beer, always something on the menu to try, would recommend the drinks package, another change is no signature for drinks (unless out of the package) which was far better. All in all pretty much what we expected lovely holiday Read Less
Sail Date August 2017
We chose this cruise for the itinerary - the places we visited were just amazing! Venice, Santorini, Rhodes and Athens were the best by far if architecture is what you like. Going away in a heatwave (40 degrees at its highest) also made it ... Read More
We chose this cruise for the itinerary - the places we visited were just amazing! Venice, Santorini, Rhodes and Athens were the best by far if architecture is what you like. Going away in a heatwave (40 degrees at its highest) also made it that bit more enjoyable. Disembarkation and embarkation were fast and easy in each port, very well organised by the staff. Food on board was excellent. Plenty of variety to choose from, even from the set menu in the Orion on an evening. Waiter service in the Orion could've been quicker - the staff are amazing and work hard, there's just not enough of them for such a busy restaurant. Also, there is a dress code in the Orion (no shorts for men, etc.) which was not stuck to. Kids were allowed to go in wearing shorts which was not fair and the same should go for women as I don't want to see a lady in short denim shorts whilst eating my evening meal in a sophisticated restaurant. Other than these, the restaurants were very good overall. The entertainment staff (Lewis, Suzy, Millie and Mils in particular) were amazing - they made out holiday! Sat in the Medusa lounge most nights which had drinks coming all night from our fabulous waiter Nelson and great entertainment. Top Men are definitely one to see if you haven't seen them before - they are wasted on the ships. Entertainment through the day was also good. Although...the pool on Deck 11 used to be adult only which they have scrapped, understandably. The entertainment however has now moved to Deck 11 also meaning all the children came with it. Would have been nice to have the entertainment still by the pool on Deck 9 so that Deck 11 and the Sun Terrace on Deck 12 were a little more relaxing. Haydee our room maid was amazing and very prompt with cleaning our room. All the staff work very hard and are always happy and polite. Overall, an amazing holiday and would definitely recommend! Read Less
Sail Date August 2017
Very dated boat - probably looked good in the 1980's but not in comparison to modern ships. We paid about £800 a night for this cruise - probably about the same rate as some of London's top hotels. In return got dull, luke-warm, ... Read More
Very dated boat - probably looked good in the 1980's but not in comparison to modern ships. We paid about £800 a night for this cruise - probably about the same rate as some of London's top hotels. In return got dull, luke-warm, very plain food, which we had to fetch ourselves from the buffet. Reception told us not to bother going to the a la carte restaurant - apparently if you wear £150 pair of jeans you aren't as special as someone wearing 2 for a tenner chinos from the Daily Mail special offers page. The board basis was meant to be 'All Inclusive' yet this only entitles you to a 'basic' drinks package - they constantly try to get you to pay £50 to upgrade to a premium package. Not quite All Inclusive then - but I suppose Semi-Inclusive has less sales appeal. Talking of trying to push sales, Thomson has all their staff at it - even the Captain came over the Tannoy at many of the ports trying to flog us bottled water from the ship because it was 'cheaper' than onshore (it wasn't), and advising us to get a Boat Taxi at Venice rather than walking - even though we found out it was only a 30 minute walk. Poolside it was a bit like Butlins at sea with young 'entertainment' hosts trying to enforce fun on the passengers by playing daft games and quizzes that everyone just googles the answers for. Ruined the poolside peace more than anything else. The water in the pool had an interesting grey colour with plenty of dead wasps, empty beer cups and used plasters floating about all day. The boat is also badly sound proofed. We booked a suite cabin which is situated on the deck below the 'Medusa Bar' which has mediocre bands blaring out the same old done-to-death songs at volume 11 through till midnight - I appreciate this isn't that late but we have a 6 and 4 year old who wished to go to sleep at 10pm who kept being disturbed by the bass, wailing, stomping feet and drunken cheering. There was no point asking to be moved cabins as they only have 5 suites and I think they are all on the same deck so we didn't bother. To our amazement, we bumped into a number of guests who were actually returning for the second, third or fourth+ time on this boat! Have people not seen what you can get elsewhere for less money?? Maybe its something to do with the marketing - something I would give Thomsons five stars for - as at every turn they bombard you with 'please come back next year' begging announcements. A summary in two words - Royal Caribbean Read Less
Sail Date August 2017

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