254 Copenhagen Senior Cruise Reviews

Although the itinerary was a dream come true for me, the ship itself and its management had a lot to be desired! I know it’s was a repositioning longer cruise than usual, but the staff and management were so unprepared and ... Read More
Although the itinerary was a dream come true for me, the ship itself and its management had a lot to be desired! I know it’s was a repositioning longer cruise than usual, but the staff and management were so unprepared and disorganized constantly that we cannot recommend this ship! First, they ran out of a lot of staple type food items, like Iced Tea, Orange Juice, Lettuce bananas. Second, the venues were too small for the size of the ship. Every show was standing room only and that was only if you got in line AT LEAST one hour in advance of the show! Third: something happened that prevented us from being able to go to Portugal. We looked at it from our balconies but were never allowed to dock!!!! Fourth: They herded is like cattle everywhere!!!!! Line upon line for TWO plus hours each time we had to disembark or Renee the ship!!!! In Miami it was FOUR hours!!! Fifth: Shore excursions: NOT what was described in brochures or on line... drove three hours to spend two hours than given 15 minutes to shop when the brochure said 6 hours in that location! Also several times the excursion said meals included and they were NOT! Seventh: the Bahamas Private Island was a joke! It took FOUR hours to tender everyone off the ship only to have another ship there first and all the beach chairs taken before our ship arrived and again ran out of food and drink. Sixth: Dining room food was cafeteria quality and service was so slow it took three hours to dine. Apparently that was caused because immigration in Denmark did not allow several hundred crew members to renter the ship!!!!! Seventh: tithe rooms were the narrowest I’ve ever had on any cruise line ever! NOW in all fairness, the specialty restaurants were mostly good ( except Cagney served a mushy lobster in shell) Le Bistro is outstanding, Ocean Blue is also! The buffet food was unique and very good with lots of specialty options, Peking Duck, Prime Rib and A Cheese selection that was gourmet! The ship was pristine and immaculately clean in all areas! The stewards and wait staff were very friendly and professional. If I had to do it all over, I would pay the extra for The Haven as their area and service was fantastic. They had use of private pools and spa, concierge service and never had to wait in line for anything! If I had known the difference in the service on that cruise, I would have booked The Haven!!!! Read Less
Sail Date October 2019
We chose this trip because of it's itinerary. My wife wanted to see the Eiffel Tower and the Arch of Triumph in Paris, France. Also, she wanted to visit London and see Buckingham Palace. London has so many historical and majestic ... Read More
We chose this trip because of it's itinerary. My wife wanted to see the Eiffel Tower and the Arch of Triumph in Paris, France. Also, she wanted to visit London and see Buckingham Palace. London has so many historical and majestic sites. Big Ben was under renovations. The House of Commons and Parliment had many protestors for and against Brexit. Westminster Abbey is very beautiful. Buckingham Palace is a very eloquent structure to see. The Eiffel Tower was erected by Gustave Eiffel to commenorate the centennial of the French Revolution in 1889. He also built the metal framework of the Statue of Liberty in New York Harbor. The Arch of Triumph is a hugh monument. Stonehenge is a prehistoric monument in Wiltshire, England, two miles west of Amesbury. It consists of a ring of standing stones, each around 13 feet high, seven feet wide, and weighing around 25 tons. How it was built no one really knows. We had the opportunity to dine in several Specialty Dining resturants which was a nice treat. It was a pleasure to dine there. We saw several great shows. There was plenty of activities and entertainment around the ship. The ship was recently renovated so everything looked new. We had a balcony cabin which was very nice. The staff was very helpful. We socialized with several other passengers on tours and during the many activities on the ship. We had a wonderful time and my wife had an opportunity to see some of the places that she always wanted to visit. Read Less
Sail Date October 2019
I have gone many transatlantic cruises but this was one is one for the books. They were understaffed. Took forever to get dinner, lunch at the restaurants. The ship was not prepared for this cruise. I will never do ncl on a transatlantic ... Read More
I have gone many transatlantic cruises but this was one is one for the books. They were understaffed. Took forever to get dinner, lunch at the restaurants. The ship was not prepared for this cruise. I will never do ncl on a transatlantic again. Entertaining was good if you were a sardine and squeezeed into small rooms. Everyone was hacking or sneezing. Wasnt for the drink package it would of been a total wipeout. Room was never done on time. Come back at 2:30 in the afternoon and room still not done. Then we went threw customs that I have never experienced. Everyone off the ship and no one allowed back on until the coast guard cleared us. Old people sta ding and sitting for hours and were was ncl with drinks or food. Nothing from them and they said they had no control. This ship is not meant for transatlantics. Keep it in the US. Read Less
Sail Date October 2019
Value and prospective ports. Length of some port stay were short. Excursions for some ports were to short or two long of bus ride verses walking around. Miami was a nightmare. Was not able to have any time to explore. Some parts of the ... Read More
Value and prospective ports. Length of some port stay were short. Excursions for some ports were to short or two long of bus ride verses walking around. Miami was a nightmare. Was not able to have any time to explore. Some parts of the ship were cold. We not attend functions in the forward theatre, because it was too cold. I would think Norwegian would have a different port to stop at other than the Azores. I think the port’s entrance is to small when weather is problem. Schedule of trip should not end up to have seven straight days at sea because of weather and port entrance. Some on board functions are to limited and not interesting. Ex. Cup cake making, art and jewelry selling and some sports that are not geared for senior citizens. For our likes the ship was a little to big, thus to many people. It get too crowded when attending functions or eating. Ex. Dealing with returning to the ship in Miami after immigration. Norwegian must have known of this problem before hand Read Less
Sail Date October 2019
I prefer traveling alone and I sail Norwegian because of the studio cabins. I also have rewards with Norwegian because I have sailed them so many times. I have not had the opportunity to travel abroad since the 1960's and I wanted ... Read More
I prefer traveling alone and I sail Norwegian because of the studio cabins. I also have rewards with Norwegian because I have sailed them so many times. I have not had the opportunity to travel abroad since the 1960's and I wanted to be more adventurous so I chose this Northern Europe cruise, I was interested in the ports, the culture, the people, the history, the beauty, etc. If I were to do it over again, I would have done so much differently. I stayed in Copenhagen for four days pre-cruise. I bought the Copenhagen Card but lost money because I did not use it enough. I wish that I had bought the HOHO bus in Copenhagen. I stayed at First Hotel 27 and can recommend. Breakfast was excellent and so was wi fi. Staff was great and I loved the personal care items. Location was very good. Copenhagen is great. Beautiful City with lots to do but as you have heard, it is also expensive. For Germany, I did not want to deal with the trek to Berlin and went to Schwerin and Schwerin Castle. I was not disappointed. I was surprised at how beautiful Tallinn was. I took The Palace and Old City tour. I learned a lot but HOHO bus might be a good option depending. St. Petersburg was still very crowded with tourists. The Hermitage was still overcrowded and frantic. I wish that I had chosen the evening visit. Try to avoid using the cloakroom if possible because it is so hard to get your things when leaving. Things were so chaotic in the Hermitage that I took a fall. Peterhof was beautiful. Recommended. Another very pleasant surprise as I was not expecting it to be so beautiful. Helsinki was a peaceful and relaxed respite after St. Petersburg. While I took an excursion, this would be a good port for doing the HOHO bus or just walking. In Sweden, I took the Stockholm by Sea and Land excursion. Stockholm is beautiful and so interesting but then so were all the ports. Another port where the HOHO might be a good choice. I believe that it picks up and returns to the port. I ate at the Garden Cafe and 24/7 restaurant only. The food was just so so. It was a hit or a miss. However, if you had a miss, you could always go back trying to find a hit. Desserts were always delicious and coffee is always terrible. The Atrium was always too loud and noisy. NCL needs to move some of the entertainment to The Theater or somewhere else on the ship. I did enjoy the Abba Tribute. I also sent to the Farewell Show and Million Dollar Quartet. Both very good. I was upgraded to a large size Oceanview which had a bathtub but no coffee machine. While I liked the window, I often could not see out because of water and fog. Embarkation and Disembarkation went smoothly for me. Some staff was friendly and helpful while others were not. That has been the situation on all my cruises and I have learned to go with the flow. Weather was good to us. It was always in the 50's and overcast but only a few sprinkles now and then. Very comfortable with the right clothing. it was a wonderful learning experience but it was a very demanding and exhausting and intense voyage. Also, a very expensive cruise. I went way over budget and I still was frugal and cautious with my spending. If possible, try to avoid having to change planes at Heathrow which is a nightmare. Read Less
Sail Date September 2019
We chose this cruise because of the stop at St. Petersburg. We also booked a two day excursion through Princess and were very satisfied with the experience. The start at Copenhagen and later a stop at Tallin and Warnemunde/Rostok (we ... Read More
We chose this cruise because of the stop at St. Petersburg. We also booked a two day excursion through Princess and were very satisfied with the experience. The start at Copenhagen and later a stop at Tallin and Warnemunde/Rostok (we didn't go to Berlin) were new to us. The other countries, Sweden, Norway and Finland we had visited before but enjoyed going back again. We have traveled Princess for 6 trips all over the world and they are a good solid cruise line. The overall experience on the Regal was good if you subtract the introduction of the Medallion program. No matter what you read, this program is in it's infancy and very buggy. In our opinion, of course. The problem is that the marketing department touts all that the program can do but when you as a passenger are trying to use the various apps - it can be extremely frustrating. Why? because other than getting you into your room and on and off the ship it only works as advertised 50% of the time (at best). We and our 7 companions on this cruise all ran into similar problems. If you are not technologically sophisticated, forget it, as it stands, the Medallion program will drive you nuts. OK enough on that topic. The staff on Princess are top notch! And this cruise is no exception - from our cabin attendant to the dinning room staff to bartenders, etc. all make you fell pampered and appreciated. Even staff that have no direct relationship to you make a point of saying hello. Entertainers were great and every evening we had something to do that was fun. Food - this is a bit dicey because my wife and I don't eat meat, chicken, turkey, etc. We do eat seafood, some eggs and cheese. So my comments are based on our experience as semi-vegetarians. In general the vegetarian options in the dinning rooms are carb heavy and very light on acceptable protein. So if you are like us, plan on spending time at the Horizon Court where you have a wide selection of excellent vegetarian friendly choices. In closing you can't go wrong with Princess but at this point we suggest going in with no expectations for the "Medalion" program and be pleasantly surprised if things have improved by the time you sail. We have another trip booked in the Mediterranean in 2020 so we'll report back then. Read Less
Sail Date September 2019
We cruise at least once a year and had been with NCL before, albeit a smaller ship last time. Embarking was fine, although we had to wait at the airport for sometime before the transport arrived. Having been with NCL and having bronze ... Read More
We cruise at least once a year and had been with NCL before, albeit a smaller ship last time. Embarking was fine, although we had to wait at the airport for sometime before the transport arrived. Having been with NCL and having bronze rewards we were supposed to have priority boarding, this didn't happen, not that we were that bothered about that. Our stateroom was lovely and kept very clean by our steward. We had a balcony and I would do that again. We opted for the all inclusive drinks package and gratuities were included so this was a fairly expensive cruise. Unfortunately there appears to be a hard sell all the time with NCL, which can be annoying. The included restaurants were good but the food in the buffet restaurant was always tepid, probably because of the number of people. There was always something going on quizzes etc, so plenty to do but it was disappointing that the casino area stank of smoke and you very often had to walk through that area. The excursions were fine but quite expensive, especially in St Petersburg. We were not able to get into Gothenburg because of the weather and I fully support that decision as safety comes first. However, the captain managed to get clearance for the ship to go to Copenhagen earlier so that guests could visit the city if they wished to. Fantastic we thought. Unfortunately when we got there it was utter chaos, no shuttles people wandering around phoning for taxis and not knowing quite what to do. There was a local bus stop and ticket machine which we managed to figure out how to use and then we all queued for the bus. We did manage to eventually get into the city and walk to the little mermaid. We then went to get the bus back only to find the last bus finished at 7pm. This wasn't NCLs fault but I was very disappointed that there was a total lack of information for people and we were left to figure it out for ourselves. I would have thought when they knew we were going to go to the port early then a few phone calls could have been made to organise shuttles. We wouldn't have minded paying for this. Having been with another cruise line (Viking) and a similar thing happened where we were not able to get to the place we were supposed to, they organised coaches to take us there and compensated us with credit towards another cruise with them, which we didn't expect as we still got to do the excursion and our lunch was provided in a hotel as we were away from the boat all day. NCL did refund our excursions cost but this was paid in dollars not back on the credit card, which means you lose some of it when getting it changed to your currency. NCL offered nothing in the way of compensation for missing one of the ports, which as there wasn't many made a big impact on the cruise. If we had been offered something towards another cruise we probably would go with them again, but it seems they are not interested in doing that unlike Viking, despite the latitudes reward scheme. Summing up, I think I wouldn't go for such a large ship as there were no quiet areas, unlike their other ship the Jewel that we went on before, also the hard sell was more evident this time. The floor on which the casino was situated smelt of smoke all the time. The positives were that there was always good entertainment and the staff were lovely. The stateroom was really good and spacious. There were lots of restaurants to choose from but I was surprised how many were dedicated to the 'additional cost' category. I would chose another cruise line over NCL just because of their lack of after sales customer relationship. Read Less
Sail Date September 2019
a one week Baltic cruise fit our schedule and we wanted to sail on a newer ship.They did an excellent job handling 4500 guests We are regular cruisers on several US lines. after reading reviews of this ship I was somewhat cautious. It ... Read More
a one week Baltic cruise fit our schedule and we wanted to sail on a newer ship.They did an excellent job handling 4500 guests We are regular cruisers on several US lines. after reading reviews of this ship I was somewhat cautious. It turns out that the experience was great. MSC is extremely organized, both getting on and off the ships as well as their excursions, theater reservations, and meal times. While not our favorite dining experience you can find plenty to satisfy. They have some excellant Gelato, chocolate, and British pub locations we tried, all good. The overall entertainment was the best we have encountered. The Cirque du soleil and theater presentaions were great. Also a very friendly crew. Beautiful newer ship. We met people from all over the world, but they did not overwelm you with foreign language announcements. Would not hesitate to sail with MSC again. This ship is heading to Miami. Read Less
Sail Date September 2019
This is a 8th cruise with Princess and our second time on the Regal Princess. We fully enjoyed all the cities in the Baltic region we went to and concentrated mainly of the visiting and not time on the ship. The staff on the ship made ... Read More
This is a 8th cruise with Princess and our second time on the Regal Princess. We fully enjoyed all the cities in the Baltic region we went to and concentrated mainly of the visiting and not time on the ship. The staff on the ship made you feel comfortable and were always polite and made sure all your needs were met. We only went to a few shows on the ship and found them OK but not of high caliber. We found that the cities always had something for us to see and explore. We did not really use the cruise ship excursion as they were very expensive and using Rick Steves guide for the ports allowed us to go into town and see most of the sites as most ports were walkable, We did use the cruise excursion to get to town for Sweden as the ship docks about an hour away for Stockholm and the hop on/ hop off bus did not seem very convenient and we had on board credits to use. Princess also tries to scare you into using them for St. Petersburg as you need to be on an escorted excursion or you will need to have a visa for there. There are numerous other local companies that can arrange the same thing. After some research on Cruise Critic and Trip Advisor we decided used TJ Travel for a 2 day excursion at half the price and I would rate them 10 our to 10. They also will give you a discount if you mention you are a Cruise Critic member ( which they honored no questions asked). Read Less
Sail Date August 2019
Our travel agent chose the company and we chose to cruise in order to visit countries we had not visited before. Also we are senior citizens and wanted a quiet cruise, and a freestyle cruise. At ther airport, representatives of NCL met us ... Read More
Our travel agent chose the company and we chose to cruise in order to visit countries we had not visited before. Also we are senior citizens and wanted a quiet cruise, and a freestyle cruise. At ther airport, representatives of NCL met us and transfer to the ship and embarkation went smoothly. The cabin was super and the cabin attendant, Mr. Farid, did an excellent job throughout the cruise. The food was excellent, in the buffet and in the other restaurants. It was even better than what we expected. Crew members as well as support personal were helpful and always smiling. We did not watch any show, so I do not have any comment about entertainment. We did not play at the casinos and did not participate in outdoors activities either. We did 2 excursions in Saint Petersburg, guides were competent and funny. On the negative side, your beverage plan ought to be more flexible. My wife does not drink alcohol and I would have had to buy two packages. You will agree that 200$ per day is a lot of booze for a single individual, I do not drink that much. We appreciated the daily leaflet, it answered many questions. It was nice to have a French-speaking representative, Mrs Dionne, on board. We will definitely go again on a crise with NCL but we cannot make any commitment right now. Read Less
Sail Date August 2019
Never thought we would do another Baltic cruise but as my wife is Polish there was never a question. We took full advantage of our Platinum benefits getting five on this particular cruise. Having flights, transfers and excursions booked ... Read More
Never thought we would do another Baltic cruise but as my wife is Polish there was never a question. We took full advantage of our Platinum benefits getting five on this particular cruise. Having flights, transfers and excursions booked through NCL made most everything go nice and easy. A few bumps however did occur. First we landed on the day of the Gay Pride Parade which was no fault of the cruise line, unfortunately the normally 25 minute ride from the airport took two and a half hours. As mentioned in another review getting back on board in Gdansk took quite some time, as I recall both gangways were open but all of the cruise excursion buses seem to all get back at the same time. Another problem seemed to be with the passengers themselves. As with our previous cruise four years ago I can honestly say that we have never seen so many rude people or experienced a total lack of manners from fellow travelers. I even observed one lady verbally abuse one of the crew members for attempting to spray hand sanitizer, which is done at every entrance to all dining areas, as she felt she was being accused of being dirty. This complete lack of manners is totally unacceptable and was reported to the Director of Food and Beverage. Excursion to Berlin was great and we had one of the best guides ever. Russia was as impressive as always and we did a repeat visit to the Hermitage. Room steward was most polite and attentive, cabin always nice and clean. Didn't go to any shows however we really enjoyed all of our meals especially at Cagney's Steak House. Hardest part of the entire trip was going through Customs at JFK which took over two hours of being in line after line. Read Less
Sail Date August 2019
We flew onto Copenhagen the day before the cruise making our way to the ship on our own. This cruise went to many places in northern and Eastern Europe in the former Soviet block. We enjoy visiting historic and UNESCO sites and St. ... Read More
We flew onto Copenhagen the day before the cruise making our way to the ship on our own. This cruise went to many places in northern and Eastern Europe in the former Soviet block. We enjoy visiting historic and UNESCO sites and St. Petersburg’s palaces and churches and the Peterhof Palace and gardens were wonderfully beautiful on a grand scale. In the evening we enjoyed a variety of traditional Russian folk dance and song complete with an intermission that included pastries and champagne in a beautiful private palace. In Finland we toured the city and drove into the countryside to visit a classic old village and then off to a vineyard at an old farm for a wonderful luncheon and in Estonia we toured a lovely mid-evil town from the 1600’s that survived WW2. In Germany we visited Rostock which was heavily bombed during the war because of the submarine and aircraft manufacturing that existed. Today it’s the home of large shipyards which build cruise ships among other vessels. After touring the cathedral which houses a calendar clock made in the 1420’s and still operating with its original works we drove to the Schwerin Castle. In Stockholm the Vasa Museum and a walk through the old city were spectacular. The Vasa was a 17th century wooden sailing ship with two gun decks that was unstable and had sunk during its maiden voyage in front of the royal palace in 1628. Because the water in the Baltic has such a low salinity level the ship remained nearly completely intact. The visit to Oslo was too short but the sail away through the fjord was beautiful. We had previously visited Oslo so this time we only took a boat cruise around the area. The city itself is beautiful in there are sculptures everywhere the most impressive being in the Vigeland Sculpture Park where hundreds of lifelike granite sculptures depict every stage of human emotion. At the conclusion of the cruise everything during the disembarkation went extremely smoothly and efficiently. Our bags were delivered directly to the airport where we retrieved them for our flight home. Read Less
Sail Date August 2019
Exceeded our expectations from embarkation to debarkation. Crews are very friendly and helpful. You don’t get hungry as lots of yummy foods on board and lots of sporting activities you can do on board to ensure you don’t get extra kg ... Read More
Exceeded our expectations from embarkation to debarkation. Crews are very friendly and helpful. You don’t get hungry as lots of yummy foods on board and lots of sporting activities you can do on board to ensure you don’t get extra kg while indulging with lots of good variety of foods. Medallion class made everything on board really easy. They have a very systematic system where everything really works very well. We have enjoyed all the activities on board, in particular, the shows daily. Our crew steward always ensure that our room is being looked after daily. Live TV updates is also very helpful for everyone as you will be informed on what’s happening on the ship, ports and shore excursions very important informations and tips. We will definitely cruise with Princess again and will recommend them to our friends and families. Keep up the good work and hope to see you again soon. Read Less
Sail Date August 2019
Creds: I'm an 18-time cruiser, wife a 25-time cruiser, but our first on Princess. My first time flying to Europe to catch a boat; she did it once before. Complications for us, that relate to the cruise: Both retired, we figured ... Read More
Creds: I'm an 18-time cruiser, wife a 25-time cruiser, but our first on Princess. My first time flying to Europe to catch a boat; she did it once before. Complications for us, that relate to the cruise: Both retired, we figured it'd be dumb to fly over, cruise, fly right back. So, we self-planned a few days in London after our direct flight from Tampa; a "buffer"/safety night in Copenhagen before embarkation. At the other end, we did another half-day in Copenhagen before flying to Amsterdam, then training across the north coast (Ghent, Belgium was a magical, surprise revelation) to Paris for a few days before Chunneling back to London for our return flight. For the cruise, that meant that we were expecting travel stress (hotel-changing, train/air schedule worries, BA pilots' strike worries) with the 11-day cruise in the middle of it all to be our respite from stress. It pretty much did exactly that. Like all cruises, it was nice not to have to pack up every few days and move on. Regal Princess provided our comfortable moving hotel through the Baltic. The ship was very clean, very comfortable, possibly the most luxurious-feeling ship I've ever been on. We like included alternative venues for meals on a ship and Regal had a few. However, our best meal was the comp (with our booking) upscale steakhouse dinner. Of course, being a comp meal meant that the downside of it was that it was the very first meal we had on the ship - we had no choice - they were getting their commitment to us out of the way so they could make room for upsell diners who wouldn't reserve the first night. For whatever reason, our embarkation at Copenhagen was the fastest on record for either one of us. We did already have medallions for this cruise, which may have helped. (For the unfamiliar, Princess Medallion cruises provide a round RF medallion instead of a key card. Cabin doors, maitre-d's, and clerks can literally see you coming and who you are. Half the passengers wore them on the free neck-ribbons; we bought wrist bands. Apparently, those sci-fi movies with people swiping their wrists before entering someplace is now, and it's aboard Princess Medallion cruises. Aside from the sci-fi aspects, it was probably more convenient than a card. One aspect of the Medallion business is that Princess highly encouraged its use for many things: locating your cabin-mates, chatting, internet/intranet, games, casino, restaurant booking and so forth. But all these actions seemed to require downloading yet another app onto your phone to use and then trying to figure out how to make the app work like all the glitzy encouraging promotions make it look like. I had pre-purchased internet for the whole cruise, but "The Best Internet at Sea" only seemed to work ½ to ¾ of the time. If I'd get an internet cafe person's help, they'd race through what, to them, is a boring re-hash of simple steps, only to have my lack of a photographic memory apparently be my undoing. ("Turn this on, but that off, sign on, sign off, but it that's off, sign this off, see, simple?" I was able to locate my distant wife's position one time and never again. Neither of us were every able to get the chat thing to work. (Should mention that our last HAL cruise also had chat then would never work.) All that aside, the cruise was a fine one on a nice ship and provided the stress-free respite we needed in the middle of this European larger trip. Read Less
Sail Date August 2019
My husband and I sailed on the 8/3/19 cruise on the Ovation out of Copenhagen. This was our first time on Seabourn but I have been on over 30 cruises at the ripe age of 31, with the last 15 on the Oceania line. I am an avid traveler and ... Read More
My husband and I sailed on the 8/3/19 cruise on the Ovation out of Copenhagen. This was our first time on Seabourn but I have been on over 30 cruises at the ripe age of 31, with the last 15 on the Oceania line. I am an avid traveler and feel I have a critical but fair eye. I had high expectations of this line and particular ship from word of mouth recommendations and other favorable reviews. I was quite disappointed and will list out all of my reasons while still making sure to give credit where credit is due. I will start with the positives first. My overall summary of the below is at the bottom of this review. Cabin: Our cabin was very nice and spacious. Bed and pillows are comfortable, ample room with a nice walk in closet and separate seating area. Bathroom has a double sink which is very nice, shower is marble and still small but pressure very good. Bathtub a waste of space in my opinion. Balcony nice size and overall room very spacious. We were in cabin 651 on the 6th floor located toward the center of the ship which was great. Molton Brown products in the bathroom and a selection of body soap offered on the first day. Room stewardess was attentive and did a very good job. Only complaint on the first day is that the room wasn’t cleaned well. The soap in our bathroom which was a body wash had been used and there was a lot of dust and finger prints on the table in the room. Otherwise, cabin was excellent and gets high marks from me. I believe we were in category V5. Ship: the ship is beautiful. Modern, clean, more yacht-like than cruise ship. A lot of wood paneling. 600 people but still felt very quiet even on sea days. Our favorite place to relax was the cappuccino lounge on floor 7 where they had tons of seating and recliners. Decor of the ship was very simple yet elegant. WIFI: very good! Much better WIFI than any other ship I’ve been on - in room technology good. Service: this is where our experience goes down the tubes. The service on this ship was HORRIBLE!! The staff do you a major favor and if asked for something that requires them to go out at all of their way, they are rude. We had some staff that were nice (mainly in cappuccino lounge and main dining room - except for maitre de) but all and all, the service sucked. Management lacks tremendously, customer service is non existent and the staff seem poorly trained, disingenuous and disinterested. I’ve really never experienced anything like this before - had we not met several other couples who also shared the same sentiment, I would have thought I was going crazy!! A few examples - almost every meal without fail we waited 10 minutes before getting anything to drink. If we needed a sauce to accompany a meal, we waited 10 minutes. In fact, we stopped ordering sauces because it was such a lost cause & by the time it arrived our meal was over. I asked for cream with my coffee - by the time the cream came, my coffee was cold. We were almost always at a meal with an empty drink that needed refilling. No accommodating what so ever. My husband likes the salmon in the colonnade - we asked if it could be served on the patio 20 feet away and they said no, they prefer not to. At dinner in the main, I asked if i could have a croquette that came with a different entree than what I ordered and was told no, they only had a certain amount and could not accommodate me. I mean, come on! I tried to move my Thomas Keller reservation because my husband wasn’t feeling well and was told with 11 days left on the trip that they couldn’t accommodate us. Finally, after getting the guest services manager involved, we got one at an undesirable time on a different day but at this point, we took what we could get. These may seem Iike minor gripes but we encountered them several times per day and was a major turnoff and took a lot away from the experience. The overall staff attitude was rude and requests of them felt like inconveniences. This in itself was bad enough to never return to this ship. As I said previously, several other couples experienced the same rude service. My husbands Camera was lost day 1 and finally arrived at our cabin with a cracked and dented lens. We requested compensation for the lens. Seabourn asked us to provide the link to the lens - which we did directly from the website - to prove it was $500. They tried to tell us it was a $200 lens (they had the wrong lens) and refused to refund us. We have yet to resolve this issue with them. Food - We are major foodies and we’re quite disappointed in the food on this ship. I will say that the quality is there in a lot of areas (not all) but the execution is not. Breakfast was good but the same every day. Not a bad thing, but boring after a while. A decent selection and probably the best meal. Lunch was a mixed bag. Salad bar always had nice items and the grill items - fish, burgers, hot dog, etc always very tasty and fresh. Meat quality good, fish quality good. My only complaint on the fish was it never had any seasoning or flavor - this was a major theme for most items on board - but I would still prefer to add salt vs. having the sodium and preservative packed food a lot of ships have, so this wasn’t a major complaint. All lunch hot food served in the chaffing dishes were slop and never hot. We almost never ate any of the prepared food served at lunch because it was room temperature and unappealing. Dinner : main dining room was respectable but not great. We didn’t have one meal there that was really delicious. Temperature was an issue and seasoning was non existent. I’ve never put so much salt on my food in my life. Service mixed. Our first night there we waited about 15 minutes before anyone came to our table. Finally the waitress comes over with an iPad looking down and says “what can i get you” - no greeting, no introduction. Very impersonal feeling. Sushi was nothing to write home about. A lot of rice and uninspired. I actually overheard someone say “it’s not as bad as gas station sushi” - I’ll leave it at that. The colonnade was OK - probably our least favorite. They do special nights like rib night or clam bake night and they look beautiful but just don’t quite execute it well. For example : rib night - the ribs came out in a beautiful Staub cast iron pan presented family style and looked delicious. Unfortunately, the ribs were dry, cold and had clearly been sitting on a heat lamp for an hour +. We sent it back and got a new rack that was the same dry and Luke warm ribs this time with some bbq sauce slathered on top. To put the icing on the cake, the assistant maitre de came over and instead of apologizing that the food came out lacking temperature and dry, explained that the ribs weren’t Texas style but st.louis style and weren’t supposed to fall off the bone..I mean ..really ? I’m not expecting anything more than a simple apology or some sort of follow up to see if the second round was better. Instead, I was blamed for expecting them to fall off the bone and they didn’t. I didn’t need ribs that fell off the bone, just didn’t want to eat something as dry as wood. The Patio by the pool in our opinion offered the best most innovative meals but even those fell short on flavor and execution. We also had a Northern Europe itinerary with a lot of rain and cool weather and found ourselves eating outside in the windy cold weather because the patio was the best choice. Thomas Keller which is the specialty restaurant was very good for a steakhouse on a cruise ship. I would say this is likely the best option on board. Food delicious but once again, service lacking. Not attentive and seemed to do you a big favor. We found in all restaurants that the deserts were mediocre and most didn’t taste cooked on board. I don’t think I had one desert I loved. I also found the breads were uninspired. In summary : good quality ingredients (for the most part ) that aren’t executed well. Oceania food trumps Seabourn by a landslide. A few other items to note: Older crowd, no children. Except for us (in our early 30s), most people were 65+. Not good or bad, just our cruise demographic. Free laundry was a nice feature with Miele commercial washers and dryers and complimentary detergent. Gym was small but clean, coffee on board was very good. Entertainment was respectable. Nice job at including different daily activities. Excursions - expensive but well organized. I read the ship docs at ports further away from the destinations to save on docking fees. Not sure if this is true. We did a few excursions - food provided on them was mediocre and limited and tours very pricey. Spa - didn’t use but quite expensive. Very few discounts offered throughout cruise. They had a “promotion” that if you do 3 treatments from a select number of services you get 10% off first, 20% off second and 30% off third. Note this is per cabin and not per stateroom. I know all cruise spas are expensive but this was more than canyon ranch on Oceania. I may have left stuff out but to summarize my overall impressions: cabin and ship top notch and classy, food better than the celebrity level lines but nothing special. Service was so bad it border-lined on offensive and as a result, I will likely not return to Seabourn. Read Less
Sail Date August 2019
Our main reasons for choosing the Ovation included some (but not all) of the destinations, notably Scotland, the relatively small scale of the ship (600 passengers), the suites (spacious, spotless, and beautifully appointed) the common ... Read More
Our main reasons for choosing the Ovation included some (but not all) of the destinations, notably Scotland, the relatively small scale of the ship (600 passengers), the suites (spacious, spotless, and beautifully appointed) the common areas (ditto), the beverage plan (free everything unless you want to splurge) , and a generally older and well to do clientele. (We fit the former but not the latter). Once aboard we also appreciated the crew and staff (unfailingly friendly and polite, including our suite stewardess Ana Carolina), the Square, a combination library, coffee bar, and guest services area, dinner at Thomas Keller’s Grill, afternoon tea in the Observation Bar, and breakfasts in the Colonnade. Since we aren’t dressy and clubby types, we didn’t eat at The Restaurant , and eschewed the formals and clubby things. The shore excursions were pricey and just ok, and if you want WiFi you pay for it. The ship offers a laundry and dry cleaning service for a fee, but also includes a laundromat (free) which came in handy on our two week sail. Some of the ports of call were less than thrilling, but Oslo and Scotland made the trip worthwhile. If you visit Scotland in August you should definitely go to the Royal Scottish Tattoo in Edinburgh. The price of this cruise was relatively steep, but if you want to be cosseted, Seabourn is definitely worth the indulgence. Read Less
Sail Date August 2019
Seabourn does it right. Wonderful service, great suite, great food, embarkation was a 15 minute pleasure. disembarkation went smoothly until the coach we were on had no more room for our luggage, so a little stressful waiting on the next ... Read More
Seabourn does it right. Wonderful service, great suite, great food, embarkation was a 15 minute pleasure. disembarkation went smoothly until the coach we were on had no more room for our luggage, so a little stressful waiting on the next coach to see if our luggage made it to the airport in Copenhagen. twenty minutes later it arrived on the next bus. At our age, Mid to late 60s, jet lag from Georgia was a horror. Three or four days to fully recover. All of the restaurants on the ship were great, and the service at most was outstanding. Some of the ports were a bit lacking, the highlight of the trip for us was Northern Scotland, and most importantly, the Shetland Islands. The average age on this cruise was at least 75. Lots of folks with canes and walking assists. Did not try the pool or hot tubs, as the weather was cool. Our days were either rainy or perfect. Had great food at the Earth and Ocean, but most evenings it was too cool for us to eat in the open air. Read Less
Sail Date August 2019
We choose this cruise for the uniqueness of the destination, the Baltic Countries. a great experience on the cruise but couple of things left us angry and wanting 1) Seafood Paella being served was a highlight as we love seafood and ... Read More
We choose this cruise for the uniqueness of the destination, the Baltic Countries. a great experience on the cruise but couple of things left us angry and wanting 1) Seafood Paella being served was a highlight as we love seafood and Paella, we know Halal is not offered but the paella had PORK sausages even though pork was not mentioned on the menu description. With the number of Muslims cruising with NCL, I would think they would at least be clear about that. live cooking omelets in the breakfast saw spatulas being used to turn ham filled and normal eggs, The Indian Dishes , in the garden Cafe had beef and pork dishes along with the vegetarian choices, which sort of says NCL does not care about the sensitivities of this segment of the market. The pullman beds were left out for the duration of the cruise and not closed daily which would have made the day time cabin use pleasant. Value for money, being specific an 1 year old infant being charged full 3rd person cost is not value for money in anyway as there is nothing infant friendly available or provided by the cruise line, Freestyle for adults is definitely a great way to cruise and value for money, but NCL has to look into the Muslim cruising market by making sure pork is properly marked and the utensils not used, at least by the crew handling the food, in an interchangeable manner, may be even take some pointers from other cruise line on how to avoid the same, like Carnival. We had 8 seniors in the group, for who there was no on board activity, that they could enjoy, These avoidable incidents would have enhanced the good experience Read Less
Sail Date July 2019
Theis ship is horrible, the service is so bad there is no excuse for it. It takes ages for a waiter to come to you for drinks in the main buffet even tho you have a bell for colling them, one time the waiter came to the table canceled ... Read More
Theis ship is horrible, the service is so bad there is no excuse for it. It takes ages for a waiter to come to you for drinks in the main buffet even tho you have a bell for colling them, one time the waiter came to the table canceled the call and just walked away without takeing our order, when we asked him why he did that he came with such a dumb excuse, and thats is all the staff have for you is excuses. When you want to go to shore there are harbors with only steps as gang walks so disabled people cant disimbark, on the ports that disabled people can disimbark you will go thru hell when you imbark, first of all they will make sure that you know that they doing the disable people a big favor if they let 1 person to acompany the disable thru security, we had 1 person with an oxigen mask on her and security made her stand in line for 10 mins for security, they made me choose betwin my disabled father and my child ( who didnt speak english) so i had no choice but to wait for my child, so my father had to wait for me and my child and they put him near a trashcan so god forbid he will interfere the other guests, when we whent to complain about it, the costomer service made me feel like I was the one to blame, he didnt wrote my complain right and ofcourse the complaint was nulled with the excuse that you cant expect them to let 3 people cut the securety line (and I remind you 1 person is disabled and one is a child) and leting the other guest wait. The dishes in the buffet was dirty we got glasses with lipstick marks on them, plates with pasta still on it. On other ships at the evenibg of your first imbarkation the person in charge of cleaning your room comes and introduce him/her self to you and tells you that every thing you needs room wise to come to him/her, on this ship we saw him only on the last night of the cruise. The one bright light on the ship is the food, it was tasty and good and you had a large choice of dishes to choose from in the buffet, and every day was diffrent dishes, too bad you couldn't had plates to put those delicious dishes. We took an excurtion in kiel and asked the woman who booked us the excurtion if it takes us to see the city itself including the city center because they had 1 tour only for the harbor and the tour we took, at the end both of the excurtions was only for the harbor and we didnt saw the city at all. Pass these ship there are other ship lines that are much better with the same prices as this one. Read Less
Sail Date July 2019
Very beautiful ship. Clean room public arias. The stuff that I connect with was the best. Our balcony room was great and clean. The food was delicious and there were a lot of choices. Everything was organized great while going to and from ... Read More
Very beautiful ship. Clean room public arias. The stuff that I connect with was the best. Our balcony room was great and clean. The food was delicious and there were a lot of choices. Everything was organized great while going to and from the ship . We had so much fun. Not our last cruise for sure... We took a cruise to the Norway fiords and we were excited to see that it was as we expected it to be and much more. I highly recommend at this particular cruise to book a balcony room in order to enjoy the breathtaking views. Another great tip is to get to the embarkation as soon as You can to avoide the lines and to enjoy the ship longer. Our room was ready at 13:00 so we were happy to start our day with a good coffee on our balcony and relaxing room. Read Less
Sail Date July 2019
We chose this Baltic cruise for our Golden Wedding treat principally because it spent 3 days in St Petersburg, which I've never visited, and was a small ship. We flew to Copenhagen, a city we've both visited before, and spent the ... Read More
We chose this Baltic cruise for our Golden Wedding treat principally because it spent 3 days in St Petersburg, which I've never visited, and was a small ship. We flew to Copenhagen, a city we've both visited before, and spent the night there, giving us time to see several sights before our taxi arrived to take us to the port (via a delightful unscheduled whistle-stop tour of Copenhagen!) Embarkation was perfectly smooth, and we had a penthouse suite, on the 8th floor, which, though very expensive, was gorgeous - spacious, tasteful, soothing colours blending with the sea and sky outside, a lovely verandah, and extremely comfortable. The food throughout the trip was quite outstanding - we dined most evenings in the Grand Dining Room, where the menu (including at least 2 vegetarian options per course) changed each day, and every dish was beautifully cooked and prepared. We had breakfast on most days at the Terrace Cafe, which had a huge variety of delicious food, including masses of fresh fruit. Occasionally we had a meal in our room, elegantly served by our butler. Everything was kept spotlessly clean, and all the staff were unfailingly pleasant and polite. I was impressed with the attention to safety, and the fact that we had well-organised and thorough evacuation drill before we left Copenhagen. This also gave the comforting impression that other important and unseen matters were treated with similar care. I read comments about the Nautica being 'tired' and 'dated'. Perhaps. But it's like a grand hotel which has been very luxuriously fitted out in the first instance to high standards of craftsmanship and old-fashioned comfort, and scrupulously maintained thereafter. (OK - we're British. Perhaps we view things differently!) The public rooms were lovely - I particularly liked the sumptuously-furnished, panelled library with its splendid selection of interesting books; and we loved sitting in the lounge at the top of the grand staircase to listen to the brilliant string quartet each evening - their enormous repertoire wasn't repeated once during all the time we were on board, and they were stunningly good. In fairness, one disadvantage of a small ship is the pathetic size of the swimming pool! But there was plenty of room for sunbathers, even if enthusiastic swimmers might be disappointed. (I was, a little bit. But I coped ... ) As first-time cruisers we were very pleasantly surprised at the lack of queues. We never had to wait for more than a few moments for anything (apart from final disembarkation, where the ship was at the mercy of the customs authorities) and, amazingly, you could sometimes go on deck for a spot of sunset-viewing and find no-one else there - just like in the advertisements of cruises! This uncluttered ambiance was very unexpected - and that, despite the fact that the ship was absolutely booked up. The only real criticism I have is of the excursions, which were very, very expensive. In St Petersburg we took instead a 3-day independent Russian excursion for a small group, which was absolutely outstanding, and far better than anything Oceania had to offer, at half the price. We did in fact take some Oceania excursions because we had a deal that included free ones. Most were rather good, and included interesting insights into local life, but the Stockholm one was pretty pathetic (frankly I am NOT interested in having American-owned hotels pointed out to me at the expense of learning more about life in Sweden, and I'm not sure how thrilling even the Americans on the trip found it!). The onboard enrichment lectures were also variable in quality - we had a wonderful and fascinating one on amber, would you believe, and a couple of rather muddled ones on Stockholm and St Petersburg (historic dates, please, people, and clearer royal genealogies - it does so help to put things in context), so we stopped going to them after that, and relied on our guide books. My husband looked in on a couple of the evening entertainments, but reported raucous, rather flat singing, so we left this to those who enjoy that sort of thing (of which, I think, there were quite a few, so fair do's.) We didn't patronise the casino or card rooms; and deck shuffleboard didn't speak as an activity, but hey, that's fine. The few children on board seemed perfectly happy, but this is certainly not an ideal cruise for the average teenager (tho' the non-average one might like it!) It was, however, perfect for a well-travelled couple in their 70s who like comfort, good food, cleanliness, quiet, elegant surroundings - and meeting others who are similarly appreciative. Yes, it's very expensive; and I have nothing to compare it with in my experience. But as a treat it was really fabulous, even given the small caveats above, and it's a memory I shall treasure. Read Less
Sail Date July 2019
We were two families of three generations (including grandparents and children) excited to be traveling to Baltic destinations. We stayed in a balcony family cabin (14814) that had a Pullman bed. I had previously sailed twice with ... Read More
We were two families of three generations (including grandparents and children) excited to be traveling to Baltic destinations. We stayed in a balcony family cabin (14814) that had a Pullman bed. I had previously sailed twice with my family on Royal Caribbean with similar accommodation so had an idea of what to expect. Overalll Royal Caribbean was by far more organised, pleasant and enjoyable. Left NCL in its wake. In summary: Good points: Easy booking Easy NCL bus transfer from airport to cruise terminal and cruise terminal to city Centre Loved Million Dollar Quartet Show Loved the Magician show Engaging staff at onboard bars Loved St Petersburg Clean cabin Spacious bathroom Enjoyed the water slides, climbing wall, mini golf and sports deck Bad points: Felt chaotic and overcrowded when first boarding the ship. I wanted to get off as soon as I got on. Absolutely terrible safety briefing- the children and I were crammed into the casino which stank of cigarettes and we couldn’t see anything because of the number of people The actual briefing was relayed in several languages which made the briefing excruciatingly long. RC was out on the deck in small groups and was far less time consuming My daughters Pullman bed was not made until almost midnight on our first night!!! Guest services was located opposite the central atrium which meant that you could not hear a thing the service personnel was saying if there was a band or other entertainment playing. I have excellent hearing and could not hear, so I felt sorry for the elderly people with hearing aides in the queue. Seriously bad location for guest services! The casino was centrally located in the middle of the ship on a middle deck. This meant that you had to walk through it to get to restaurants, bars or other services. As you are allowed to smoke in the casino it was disgusting to smell cigarettes whilst at the nearby noodle restaurant or to have to walk through it with children. RC has the casino at the bottom of the ship and out of the way. On the first day there was a problem with my credit card and when I went to guest services to sort it out I was quickly made aware that I was not the only one with problems. The queue was enormous. People had been waiting in line for hours!!!! Yet again, there was a band playing which made the whole experience frustrating. The queue was there the next two nights!! The free buffet restaurant The Garden Cafe, was nowhere near as good as the Windjammer on RC. The layout was like that of a school canteen with all the food stations located in a rectangular central hub that you walked around. The food was okay but not very exciting. The RC windjammer was more open and visually appealing with tastier food options. Paying 5USD for a bottle of water was absolutely absurd. The smoking area was right near the main swimming pool in the middle of the deck!!!! It was on the same deck as the outdoor seating for the Garden Cafe so on occasion the waft of cigarette smoke would blow towards you whilst eating. Disgusting! You would also have to walk past the smokers to get to the ping pong tables. Smoking on a ship is a health and safety risk. At the very least the smoking station should be away from areas that children and non smokers use. Specialty dining restaurants were not so special. Ocean Blue was the best of the lot. The others were all the same. The poor ship layout, food choices and inferior qualities compared to RC means I would never sail with NCL again. Read Less
Sail Date July 2019
Seeing the Scandinavian countries was pure delight, from Copenhagen, to the train tour over the highlands of Sweden back to Oslo. It was a perfect journey! From the very beginning of our Viking experience, we had excellent service. ... Read More
Seeing the Scandinavian countries was pure delight, from Copenhagen, to the train tour over the highlands of Sweden back to Oslo. It was a perfect journey! From the very beginning of our Viking experience, we had excellent service. Airport transfers to our pre and post-excursion hotels were smooth and perfect. Hotels were well selected, with very nice rooms, centrally located in walking distance to many cultural activities. All the staff were SO hospitable, from servers, housekeeping staff, security, to musicians and bartenders. It was a totally wonderful trip from start to finish. Our land excursions were handled VERY efficiently, and gave us an excellent sense of where we were visiting. The tour leaders were local hosts, which gave us a very personal view of their town, and were able to answer questions about all manner of local topics, from gardens and business histories, to taxation and local issues. We look forward to our next Viking journey! Read Less
Sail Date July 2019
We flew from Sydney, Australia, to visit the Baltic region for the first time. We have cruised once before on NCL (Rome to Spain round-trip). We choose NCL usually because it offers a variety of entertainment and similar standard of ... Read More
We flew from Sydney, Australia, to visit the Baltic region for the first time. We have cruised once before on NCL (Rome to Spain round-trip). We choose NCL usually because it offers a variety of entertainment and similar standard of service that we like. We would be happy to travel again on this ship. Here are some observations. DINING Good: Variety of dining options. O'sheehans is often a favourite. We had 4 additional choices as part of our package. Le Bistro, Cagneys and Moderno are always winners (usually an add on). Needs tweaking: The garden cafe is good for all but close table seating made it difficult to move around when necessary. This can be managed by choosing to dine in Savor or Taste restaurants. Sometimes in the garden cafe, there were dishes that were cold by the time you sat down to eat at the table. For example, scrambled eggs, meat dishes that are meant to be hot, and Indian dishes. I imagine that could cause food to be wasted. I prefer hot food to be eaten at that same temperature. Specialty restaurants did not have this problem. Service: All good during our stay and in all areas of the ship. Entertainment: We love listening to live music. The Syd Norman Pour House had a band with a variety of vocalists that really worked hard to sing and engage the crowd. Definitely a winner for me to sing along with 70,80,90's music. The venue was often crowded. Burn the floor was a good show too. Any longer would have been repetitive. Their energy is amazing. Ancora was an opera/classical group of 4 that were simply fantastic. The range and quality of their voices was breathtaking. I didn't go to see the Cirque show. The additional cost was not the issue. I'm just not into the circus theme. There were other entertainment options too. I liked the interactive games on level 6 that engaged the audience. Nothing complicated, but amusing Room: We had a mini suite on deck 9 forward. While close to level 8 entertainment venue, we slept soundly. Fixtures and fittings are beginning to show some signs of age but, this did not impact on our comfort. Recommendations: Based on personal preference. More ping pong tables so that adults can play, not just the kids. Maybe more area in the gym for stretching, cooling etc in peak time. Also, a big thank you to Mario who was helpful in meeting the needs of the Cruise critic team when docking in Russia. Thanks to Tammy and Patrick (friendly cruise critic cruisers) too. Read Less
Sail Date July 2019
My cousin's wife picked the tour because of the itinerary. We have traveled Norwegian many, many times and always had a good experience. We are senior citizens and felt that due to the size of the ship we missed a lot of things. VERY ... Read More
My cousin's wife picked the tour because of the itinerary. We have traveled Norwegian many, many times and always had a good experience. We are senior citizens and felt that due to the size of the ship we missed a lot of things. VERY long lines, reservations for entertainment venues, LONG tracks up and down the docks to load. These were things we should have expected due to the huge size of this boat. Dining with all of the choices was very, very nice and we enjoyed all of the food that we were served. Our excursions were booked with Cruise Critic folks and we REALLY did like meeting the folks on these trips. The entertainment that we were able to see was generally good. We felt much lack of dancing venues and any subdued piano, etc. was very, very hard to find. The lines at customer service, excursions and anything else you really needed tended to run into half hour/hour waits and that was just not good. Read Less
Sail Date July 2019

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