We picked this trip for the itinerary. With 25+ cruises under our belt we never cruised a mega ship. Never again. Lines, lines and more lines. Waited one hour for a show at Syd Norman's. Never got in because it was too crowded.Miami port was a disaster. Mob action mentality. Took 2 hours to have lunch. And even in New Orleans, our luggage was piled all together without any rows to access it. ...
I've cruised on Royal Caribbean, Celebrity and NCL. I've cruised 11 times. This is the most mediocre cruise line I've been on. Let me tell you why...
Poor Customer Service at every level - the biggest problem with NCL is their lack of interest in their "staff culture". There is no one setting an example for how to treat customers. On most cruises I've been on, I felt special and pampered. Not ...
It was obvious that NCL management cares only about how much money they can make. For example, the ship stopped in Miami for only a few hours and took on fuel and provisions there. Every passenger had to go through Customs and Immigration and the line took a minimum of three hours to get off and back on. Then they blamed Customs for the delay when the stop was obviously only to benefit the ...
This was our 12th NCL cruise in the past 17 years and I must say the level of customer service has dropped considerably over those years. Much of the shortfalls on this particular cruise had to do with the weather which, of course, NCL could do nothing about, especially our having to be caught in Hurricane Pablo and a Tropical Storm! What I would have expected though is that they have a lot of ...
This was a 19-day cruise from Copenhagen to New Orleans, with stops in England, France, Ireland, Azores (cancelled), Bermuda, Great Stirrup Cay and Miami. For the first time, this ship ended the transatlantic cruise in New Orleans. This was our third cruise on the Getaway, but the first after its spring drydock. It was our first Transatlantic cruise. The trip was quite memorable for many ...
We went with several couples. This ship is too large to be organized. I sensed some of the crew was not trained in their jobs. Have only been on one other NCL cruise. This cruise was the worst of the 10 cruises we have been on. Would not recommend a large ship.
Staff was generally good although the Margaritaville restaurant experience was as bad as any restaurant experience ever. Horrible ...
My husband and I are seasoned travelers but have only taken three cruises all with competitors (Carnival, Princess and Cunard) prior to booking this cruise. We were attracted to this cruise because of our desire to experience a transatlantic cruise, the specific itinerary and the fact that it debarked in New Orleans. Their “free style” sales pitch also seemed to resonate with our travel ...
WE choose this cruise because of the interesting itinerary. Been on lots of NCL cruise and this ship was so flawed.
NOW the smoke issue. The ship is stale with smoke and there were not that many people smoking now. The Casino is in the middle of the ship and the smoke goes everywhere on Deck 6,7, and 8. You can't go to most restaurants in the area without the smell of smoke.
SO ...
Stayed at the Marriott Copenhagen for 5 nights.
5-10 min walk to Tivoli
Not close to any restaurants so we ate breakfast at the Marriott.
No decaf coffee found in Copenhagen. Due to dietary restrictions, I cannot have caffeine.
I chose this transatlantic cruise because of the itinerary.
Pros: midship balcony room well maintained.
Steward was pleasant and efficient. ...
We chose this cruise to visit places we had never been. We spent extra time in Copenhagen and enjoyed our visit there. The ship was very nice, clean and well maintained and all of the crew were gracious and helpful. The restaurants on the ship were good but the food in the buffet was so good that we chose to eat in the buffet most of the time.
The excursions are not worth the money or ...