11 Copenhagen Luxury Cruise Reviews

We chose the Serenity having travelled on the Espirit and the Harmony and because we wanted to do a Baltic Sea Cruise. We have suite 11060 which is fine and it an added benefit to order dinner from any of the dining establishments. The ... Read More
We chose the Serenity having travelled on the Espirit and the Harmony and because we wanted to do a Baltic Sea Cruise. We have suite 11060 which is fine and it an added benefit to order dinner from any of the dining establishments. The check in was seamless. Our butler and cabin attendants, Jose and Lydia, were the best!!!! You could not find anything lacking in their lovely demeanor and commitment to our well being. The first two days we were in Copenhagen. The weather was less than attractive, rainy and overcast, but the city's personality shown through. The Danes are a wonderful people, very conscious of the environment, very hygge, the perfect city to start the cruise. The second port in Germany was kind of a bust. The town was ‘eh’. It is a nice little seaside town in Northern Germany. We took a long walk into town along a boardwalk filled with German tourists. English was rather sketchy. I recommend getting off the main tourist area and walking into town. They have a lovely church square and a sweet little park that the local use. Day 4 was the day at Sea and Formal Night. The cruise seemed very casual. Less than half the men was saw adhered to Crystal Casual or the Semi Formal attire. We had dinner in the dining room which is where our problems started. My husband was the first to succumb to the norovirus the morning of day 5. I will not subject you to the details, but suffice it to say it was extremely unpleasant. The medical team admonished him for not washing his hands enough, and he was quarantined leaving me to go to a lower floor overnight. His poor health lasted two days missing Helsinki and one day in St. Petersburg. I succumbed the 2nd day in St. Petersburg missing St. Petersburg and Tallin. I did not expect to find the Norovirus in such a high end cruise. I don’t have an official count but the ship has seemed very quiet and the medical center was very busy both days we visited. An airborne food disease is not the ‘fault’ of guests. It is the responsibility of the ship to provide a clean and disenfected environment. The first evening aboard the ship I witness tissue on the ground on the 11 floor, trash left in a stairwell to the work out room and napkins in the elevator. Really! On a Crystal ship! We have sailed on 17 different cruise ships since 1991 and this is the first time we have encountered the Norovirus. As far as other aspects of Crystal, I have yet to find a barista on board at least at the Marketplace that can make a decent cappuccino. How can you call yourself a luxury cruise line when the coffee station cannot make cappuccinos and don’t use the proper size cup to get the ingredients correct. I don’t drink alcohol but I do love my mocha and cappuccinos. Sorry to say, I have not had a decent one since we left the d’Angleterre hotel in Copenhagen. Excursion desk. My question is this, how can I purchase my ticket to the Russian ballet 5 months in advance and be seated with the crew, when someone who bought their ticket for the excursion a couple of hours before the show had tickets in the second row. Also, did I mention we purchased penthouse suite? That just did not make sense to me☹️. Also, you need better excursions. The company that took us to Spilled Blood in St. Petersburg also took us to a place to purchase souvenirs. On another day a private guide we arranged to use to a souvenir shop and the items were 40-50% less. Beware! I thought the service staff was great. Crystal society rep was less than lack luster, I approached while my husband was in the room, he was getting up to join his friend at the Cruise Sale desk. I stopped him to tell him what was going on, he did not ask me sit just let me talk to him in an open lobby, and immediately joined his friend when I was finished talking. I don’t like to say never, but after having travelled on the Espirit, I will not ever take another voyage on Crystal Serenity. Read Less
Sail Date July 2019
Meeting with Hotel Director later this am. Very sad. Our friends who are with us usually go on Regent. 1st time on SS and because of this experience will not go back on SS. Women`s restrooms on 4th Fl (outside of restaurants) and 7th ... Read More
Meeting with Hotel Director later this am. Very sad. Our friends who are with us usually go on Regent. 1st time on SS and because of this experience will not go back on SS. Women`s restrooms on 4th Fl (outside of restaurants) and 7th Fl repeatedly disgusting, out of towels, etc. Female Japanese guest observed to be trying to clean restroom 4th Fl (outside of restaurants) herself! Last night we went to Panarama Lounge 9:00pm after Dinner---NO STAFF! We had to go behind Bar and serve ourselves. Called Reception to complain and they say “ Panarama Staff are on Break from 8:30 -9:30pm! Why not stagger breaks but at least have some Staff present during anticipated times for use of Lounge (ie—after dinner)? Much of 6th FL deck, incl our friend`s room very warm and could not get thermostat to cool off. Very uncomfortable throughout Cruise until just yesterday. Thermostat worked fine in our Suite, but problems with plumbing throughout cruise (continuous sounds of gurgeling coming from sinks and shower drains 24/7). Another experience in Panarama Lounge---UNBELIEVABLE! All (4) of us go for drinks after dinner into the Panarama Lounge. We all order drinks and I requested a special Cognac. Debbie and our fiends get their drinks and the Waiter puts an empty Cognac glass in front of me and says that he is going to get the Cognac and return. 40 min later, Debbie and friends had finished their drinks. Same Waiter comes over and looks at my empty glass and asks if I would like another Cognac! We are all thinking this guy is trying to be funny and then realize that he was serious! I tell him that I never rec`d my 1st glass. He picks up my glass, puts his nose it and proceeds to smell 2x, and then puts my glass back on the table and says that he was sorry, starts to leave, and says that he will go and get the Cognac! We are all really SHOCKED witnessing this happen. I then stop him and demand that he get me a CLEAN GLASS! UNBELIEVAABLE!!!!! Pool/Lido Deck Grill---Super Poor Svc and food not good. Lots of Staff simply standing around, talking to themselves, as if they are in training or don`t care. Guests flag down Staff for service quite often (we even had to get up out of our seats to get attention of Staff just standing around). Very poor Management overseeing these Guest Services on Pool/Lido Deck. Overall food definitely gone downhill—quality and selections in La Terraza Lunch and Dinner not as good as before. Entertainment was very poor---although we do not usually go to many Shows anyways. Alantide—Formal Night—I forgot to bring ties on Cruise. I had Black Dress Shirt, Black Slacks, looked nice, but no tie. Several people were in line checking in. Instead of pulling me aside and quietly/politely advising me that I needed a tie to come in and eat, Maitra`d proceeds to advise me in a LOUD voice . . . I pulled him aside and told him that I understood the policy and respected that what he was saying but was critical about the way the message was delivered. He really did not care. I then asked if Debbie and our guests could please be seated and that I would try to go find a tie and return. Despite being advised of Debbie`s impaired vision and us needing a well lighted table, he proceeds to sit us in a knowing dark unacceptable table. I remind him of Debbie`s impaired vision and ask if we could please be seated at more well lighted table. He gets frustrated, says “sit wherever you want” and walks away! Read Less
Sail Date July 2018
Wanted to see the Fjords. Had nothing to do with Silver Seas. Our friends had a so-so experience on an exploration type cruise so wanted to give the more conventional cruise a chance with SS. The wait staff, especially the so called ... Read More
Wanted to see the Fjords. Had nothing to do with Silver Seas. Our friends had a so-so experience on an exploration type cruise so wanted to give the more conventional cruise a chance with SS. The wait staff, especially the so called head maitre d were terrible. Bepin, Norbert, and Samuel were great. In fact, we went to IndoChin the last 5 nights because the service was so bad elsewhere. E.g. I wanted two scoops of vanilla with chocolate sauce which was not on the menu. Waiter did not offer to get it for me. So, I left table, went up to the ice cream lady and got it myself, returned to the restaurant to stunned faces. On outside grill, had to go get a glass of wine downstairs because noone came by to check on us. At almost every meal, someone made me feel like I was imposing. Bepin and Norbert didn't play those games. Tours were ok. Train ride (not Flam) was a fiasco. We had fun, but who wants to feel like an imposition. Get rid of the tall short haired blond supposed maitre d...it's clear his staff was afraid of him. Never smiled and he's two faced--smile then shut it off as soon as guest left his presence. Jerk. Food was ok, but not outrageously good. Bepin did respond to my request to steak (gave me filet mignon, not sirloin) and lobster on the last night and another change up to the Indochin menu no questions asked. Wonderful. And the other thing was the language barrier for us Americans. I should say the pronunciation barrier for us America. The waitress did not understand the term blend, slush, and frozen for a margarita drink. It was repeated to her several times. No clue what we were talking about. We ran into this almost every day. And the 11th floor bar in the front of the boat had no breakfast or anything until 6PM. Coffee was only avaialble in the back of the boat. Very bad. We went the first night at 6PM or later for drinks and never again because the second night we didn't know it wasn't open at 5:00 PM for happy hour (duh!). Silly us. It takes two-three days to get the lay of the land. Again, the ship itself was ok for some things and uneven for others. I enjoyed my walks outside around the pool, but that had nothing to do with staff although Harvey, a waiter outside, was super nice and checked up on my step total. Most wheelchairs I've ever seen on a cruise. If I had trouble negotiating and/or locating my way around the ship, I can't imagine their plight. Embarkation and disembarkation were the best of our experience as cruisers. Super organized and done quickly, including even getting our pictures taken and all of that. Leaving on bus was very well done and we felt comfortable with that. Coming on board, they allowed our taxi to pull right up to the waiting group of staff members. Nice. You can't take the beauty of what we saw on the ship. SS had nothing to do with that. We did enjoy that part of it, but our experience with the staff was so uneven and weird (remember all four of us in our party felt the same thing, so it's not just the author) that we won't be back. If it wasn't for Bepin, Samuel, and Norbert, we might have settled for room service dinner. Read Less
Sail Date July 2018
Having been on 2 Chrystal Cruises we had high expectations. We paid a lot and we’re Bored! Our cruise was 12 days, England to Copenhagen. Weather mostly in the 60’s. Ship was beautiful and kept very clean. Night entertainment ... Read More
Having been on 2 Chrystal Cruises we had high expectations. We paid a lot and we’re Bored! Our cruise was 12 days, England to Copenhagen. Weather mostly in the 60’s. Ship was beautiful and kept very clean. Night entertainment was minimal and except for 2 nights... the rest were subpar. As for on board activities... when you have 2 days in a row at sea we expect more than one lecturer, and all 3 of his lectures were on International Politics. Other than that, I don’t consider napkin folding and bingo activities. There’s a tiny casino too. As for dining options, they were okay. But we expect more than that. Twice I sent my food back, once for undercooked chicken, one for burnt salmon. Totally unacceptable. The service was good. As for the excursions, most were very disappointing At the end, the transferred 200 passengers by buses to the Marriott Copenhagen. We could barely get in the lobby and then we waited on line for almost an hour. Read Less
Sail Date June 2018
This review is divided into three parts: the good, the bad and the ugly. It accurately reflects my experiences prior to, during and after the cruise. Not being a knowledgeable cruiser (I had only cruised once before about 20 years ago), ... Read More
This review is divided into three parts: the good, the bad and the ugly. It accurately reflects my experiences prior to, during and after the cruise. Not being a knowledgeable cruiser (I had only cruised once before about 20 years ago), I relied upon both recommendations from friends and reviews in the travel press to select Regent Seven Seas for our Baltic adventure. I approached this cruise with very high expectations which were not always met. The Good: 1. Our suite, Explorer category, was large, bright, spotlessly clean, beautifully appointed and very comfortable. 2. The staff were extremely hardworking, professional and friendly. I would single out our butler, Leslie, and the Excursion Desk personnel for special praise. 3. The excursions offered were interesting and well-run. 4. The pre-cruise hotel (Marriott) in Copenhagen was well-located. Our room was large and sunny with a beautiful view. 5. Our flight from San Francisco to Copenhagen on Air France (business class) was exceptional. The Bad: 1. Electronics a. The Wi-Fi, when it was working, was both slow and failure-prone. b. The staff needed two days to fix the large television in the suite’s living room. 2. Suite a. The door between the bedroom and the living room did not close properly. It was repaired immediately, but was out of alignment within two days. b. The bedroom’s sliding glass balcony door did not seal properly. During high winds, the poor seal caused a loud howling noise. c. Upon returning to the suite one afternoon, I noticed a strong toilette odor emanating from the powder room. The smell lasted for about an hour. d. The suite’s air was very dry and irritated our sinuses. 3. Dining a. Every room service order had at least one error (e.g., items missing, items not ordered and/or delivered at the wrong time). The room service menu was also extremely limited. b. The food varied from disappointing (e.g., rock-hard French fries, over-cooked veal medallions, ruined prime rib and rubbery waffles) to disgusting (e.g., malodorous beef stroganoff and inedible swordfish). The food presentation was amateurish – picture Denny’s afloat. The wines were good, however. c. The main restaurant hours appeared set to channel passengers to the buffets rather than the ship’s more formal venues. If your excursion returned to the ship at mid-afternoon, your only option would be the Pool Grill with its unappetizing buffet, desiccated pizza and sandwiches (although the Cubano was passable). d. There was a silver lining to this culinary dark cloud – I lost three pounds on the cruise. 4. Return Flight a. Our return flight from Stockholm to San Francisco on SAS (business class – sort of) was not up to Air France’s standards for service, food and comfort. My seat was especially uncomfortable. It reminded me of the troop seats in military transport aircraft. b. Regent advertises that it’s cruises include international business class air travel. Our segment from Stockholm to Copenhagen was economy although Regent’s documents said otherwise. The Ugly: 1. Booking the trip a. My ordeal with Regent’s back office began with my initial contact. My agent stated that he had only been with the company for about a year and it showed. I inquired about a specific cruise and was told it was sold-out. He attempted to steer me toward an earlier cruise which I told him would most likely not work because of my companion’s schedule. That notwithstanding, he charged my credit card for a $6,179.70 deposit without my authorization. He then sent me an email stating that I had a one-day grace period before the deposit would become non-refundable. Because I could not reach my companion (she was travelling internationally), I called Regent, explained the situation (again) and cancelled the unauthorized reservation. I then spent nearly a week corresponding with the agent before finally receiving the refund. My frustration had reached the point where I told the agent that I would no longer deal with Regent directly, but would work through my own travel agent (which is what I should have done in the first place). b. At that point, a suite on the cruise I had originally chosen miraculously became available. I told the agent I would use my travel agent for the booking. He then asked me book the trip through him so he could “get the credit.” Once I had done that, he would transfer the booking to my travel professional. Fearing I might lose the suite, I agreed. The trip was booked and the transfer made. c. When I received the preliminary itinerary from Regent, it showed my companion returning to the U.S. ahead of me. My agent contacted Regent to correct the error and was told the extra night in Stockholm would cost approximately $1,200. Given that my companion and I were sharing a room for which I had already paid, I took issue with the proposed charge. I know Sweden is expensive, but I cannot believe an extra breakfast could cost that much. It took a day to get that issue sorted out. d. Regent sent me our airline reservations approximately one month before the departure date. Upon checking them, I discovered that we were not sitting together. Sorting out this error took another couple of days. e. Regent was also less than helpful regarding Russian visa requirements for my companion (she is a foreign national). 2. Arrival in Copenhagen a. We arrived in Copenhagen on schedule and were met by a Regent representative. The representative collected our luggage and then escorted us to our transportation to the hotel. b. We registered at the hotel and then stopped by the Regent courtesy desk to check in. Apparently, somewhere over the Atlantic, we had ceased to exist – the courtesy desk had no record of us. We were told that if we really were on the cruise we would have to arrange our own transfers from the hotel to the ship. Regent’s representative didn’t seem to believe us even after we showed them the “Final Cruise Vacation Summary” provided by the cruise line. It took until the next day to get this problem sorted out. 3. Management stupidity a. On one day, the ship scheduled crew safety training at the same time excursions were attempting to leave the ship. When we tried to exit the ship, we were blocked by crew members participating in the drill. b. We went to the Compass Rose restaurant for breakfast on our final morning. Breakfast took more than an hour (not including the time it took to be seated) because the restaurant was set for dinner and not adequately staffed. Apparently, it never occurred with the ship’s hotel management that the passengers might want to have a nice “last meal.” c. While we were waiting to disembark on the final day, the ship’s crew closed the restrooms on and adjacent to the disembarkation deck. Regent is an expensive cruise line and many, if not most, of its passengers are older. Closing those restrooms showed absolutely no regard for passenger comfort. One group of women actually rebelled and forced an attendant to open a restroom for them. NOTE TO MANAGEMENT: CRUISING IS A SERVICE BUSINESS AND YOUR PASSENGERS PAY A GREAT DEAL OF MONEY SO YOU CAN EAT. 4. Post-cruise hotel a. Regent booked us into the Haymarket by Scandic in Stockholm. The room was cramped, dark and noisy. Its bathroom was so small one could hardly turn around in it. b. We considered ordering room service, but concluded there was no place to eat it. c. We ordered take-away breakfasts for our final morning (the airport transfer left before the hotel began breakfast service), but they were never provided. Read Less
Sail Date August 2017
We WERE Seabourn loyalists but this cruise was just bad. No personal service, completely disorganized, a cruise director we almost never saw and when we did failed to say hello in the halls, food promised that never appeared. Each shore ... Read More
We WERE Seabourn loyalists but this cruise was just bad. No personal service, completely disorganized, a cruise director we almost never saw and when we did failed to say hello in the halls, food promised that never appeared. Each shore excursion was chaos - you had to go down the row of buses looking for your tour as there was no one to direct you. Disembarkation was chaos - a long line of passengers waiting to leave (after it was announced we could leave) while new staff were scanned in for a very long time. Long lines to find a table at breakfast. Long waits for drinks at the bar. The dress code (no jeans after 6) was completely ignored - even the staff commented on it. We booked another cruise on the ship but cancelled the day we got home. We are now looking at other cruise lines and will be very reluctant to book again. Read Less
Sail Date June 2017
Regent Corporate informed agent that they had upgraded us from 6th or 7th deck to 8th deck and class G to Class F. Yippee! NOT! They put us in Cabin 800 (port side) the worst on the entire ship other than 801 on the starboard side. ... Read More
Regent Corporate informed agent that they had upgraded us from 6th or 7th deck to 8th deck and class G to Class F. Yippee! NOT! They put us in Cabin 800 (port side) the worst on the entire ship other than 801 on the starboard side. This cabin had a huge metal windscreen which obstructed 1/3 of the balcony view. Our Sunset pictures were 2/3 beautiful and 1/3 steel hull. In addition, they didn't inform our Travel Agent that directly above us is the Ships forward A/C, exhaust/ventilation system that was so loud you thought you were sleeping in a wind chamber. We complained about the obstructed view and how Regent deceived our Travel Agent into believing we were being given an upgrade but actually it was a downgrade and they said that this was done not by the Ship but by Corporate Regent in Miami. Because the ship was now completely booked, the very embarrassed but kind Ship Concierge said that we had no options. With respect to the noisy room... it only got worse. We called down at 1 am while we were docked in Saint Petersburg, Russia and the front desk informed us that the Maintenance Team is working on it and they will shut it off. For 20 minutes we had peace and quiet however the repair noise directly above us kept us up. They started the AC again and the rattling and noise began again. The next day, the Ship GM, head of Maintenance and two other senior staff were in our room where they issued a work order again for carpenters to fix some loose ceiling tiles. We requested a partial refund for both the "bait and switch" cabin downgrade with the view obstruction AND the defective AC noise issues. Regent offered a token coupon for some future cruise should we elect to take another cruise on one of their 3 older and tired vessels. We declined and said that we felt that having some "skin in the game" and being "held accountable" for this cruise was important and asked for a 10% refund which we though was reasonable and the coupons for some future cruise as an incentive. Radio silence for 13 days until we heard back from Corporate Miami where a mid level Conflict Resolution Manager said that he would have given only 1/2 the coupon value but that REGENT never reimburses cruise patrons even when there was a misrepresentation or a defective cabin experience. Besides the tired ship, poor mechanical AC, and obstructed view "downgrade" switch which I blame Corporate Regent Cruises in Miami, I cannot speak highly enough about the best efforts of the Ships staff and crew to make the experience the very best with what marginal equipment they were working with. Ships staff and dining experience was top notch. Read Less
Sail Date June 2015
Booking: Tried to book my suite and airfare online. Glitches in their system booked 3 suites and then cancelled my air from Austin, Texas. After several phone calls and approximately 4 hours with discourteous personnel, it was worked out. ... Read More
Booking: Tried to book my suite and airfare online. Glitches in their system booked 3 suites and then cancelled my air from Austin, Texas. After several phone calls and approximately 4 hours with discourteous personnel, it was worked out. Flight to Port: Concern over short layover in Chicago. Another discourteous Seabourn clerk said, "We don't book flights you can't make. But you can purchase your own flight if you're concerned." We barely made the connection, by running, but we got to Copenhagen with NO luggage. Dining: Main Dining room was more than expected~ more time, 3 hours…for a 3 course meal. Food presentation was great, but taste was only adequate…disappointing. Shore Excursions: Not a diverse choice. Took a bicycle tour in Estonia, that should have been labeled strenuous. One cyclist was hit by a drop arm, knocked off his bike and bloodied… Entertainment: so, so… Cabin: Wonderful, spacious bathrooms, walk-in closet, great Stewardess! Disembarkation, Driver, Hotel: Driver picked us up in Dover on time. However, he rarely went to London and was lost for 45 minutes. When he did find the Grosvenor, he dropped us off on the wrong side. Booking fouled up, again. Had to fuss to get another room, and then for $700 it faced a tarred roof and engine room. The Seabourn agent on site had not a clue what her duties were! Reparations: Seabourn gave me a whopping $2000 toward my next cruise….I had spent $20,000. on this one. NEVER AGAIN!!   Read Less
Sail Date July 2014
Oceania's Route of The Vikings—July 1-15 The good news—Marina is a pretty ship. Our room, a penthouse suite, was great. Lots of room,walk in closet,well laid out, good bathroom. Hard to beat. Our butler, ... Read More
Oceania's Route of The Vikings—July 1-15 The good news—Marina is a pretty ship. Our room, a penthouse suite, was great. Lots of room,walk in closet,well laid out, good bathroom. Hard to beat. Our butler, Ghosh, was fantastic. He took good care of us as as we did of him. Now dear Cruise Criticer, comes the bad news. How bad is the news? Let me count some of the problems. 1-Food-Lame. Runs from adequate to unacceptable. The food on Regatta some years ago was far better. A company extolling its food in its brochures comes up very short. To wit: A veal chop in Toscana is very fatty. The chef said come back I'll take care of you. We came back. All he could do was cut the fat, half the chop, out. We did not order it. Toscana was saved for us by the Maitre' D, Giuseppe, who gave us the best dishes available. 2-Restaurant staff, though extremely nice, are novices for the most part making service slow and choppy. The few professionals on board are frustrated and burned out. 3-Polo Lounge. Filet Mignon ordered sliced came back cut width wise. A novel approach that can only be learned at Mc Donalds. Terrible strip steak which is overcooked. Never heard of a steak house that did not have a NY sirloin. I have now. We did not return to Polo. 4-Red Ginger-Beautiful restaurant with bad food. Stick with the Sushi. Unlike the meats the sushi quality was fine. 5-Jacques- Best of a poor group. The cassoulet, though strange, was good. All else adequate. 6- Main dining room was adequate. They try but service is poor because of lack of training. Maitr' D's try very hard but it is a Sisyphisean job. 7-All the restaurants put things on the menu that are not there. Order Udon noodles one gets spaghetti, Coquille St. Jacque brings you scallops and potato in a butter sauce, cassoulet sans any confit. Koulibiac turns out to be a fish loaf not a hot fish, salmon, in puff pastry. Etc.etc. etc. 8-Very limited and grossly overpriced wine list. Especially since there are no taxes at sea. Found a pretty good value on the list and lo and behold they were out of it the next night. Much complaining resulted in them finding it. Very petty. 9-Overall attitude at reception not good. Generally you can get service but you need to fight for it. Lots of rules to be ignored. Tipping policy is outrageous. Mandatory tipping always results in poorer service. I eschew it and tip according to service. Oceania does not make that easy. 10-The days that tender service is necessary are a horror . Those paying exorbitant prices for tours through the ship are boarded first. This leaves a majority of people sitting around and waiting to board the tenders. 11-Management availability is nil. I wrote two letters to the CEO before leaving. Both went unanswered. Our luggage, which was supposed to be "priority delivery" did not show up in a timely way. Many calls to the General Manager were answered by robotic staff. Nothing was accomplished nor any apologies tendered. Sort of like a 2 star hotel. My take is that Oceania views its customers as the travel agent not the people who pay full fare. They are better at crowd control than service. There were an astounding number of travel agents on this cruise. My guess is that this business plan will fail ultimately. In any case I do not feel that I received value for my money so I will not be returning to Oceania. I know that many of the non-cognizanti will jump on this review and defend the lame services of Oceania. That is just fine. Please remember this review is MINE and reflects MY very well considered views. This particular Emperor is in need of a really good tailor. He is so naked he should be freezing. I suggest that Oceania allow the people who wrote their brochure run the cruise line. The difference between reality and the brochure is in line with The Emperor's new clothes. Ports:  Reyjavik,Dublin,Isle of Man very worthwhile. Belfast and the Bird Island of Vigur are losers. Read Less
Sail Date July 2011
We did a 12 night Baltic Cruise on the Azamara Journey and would like to provide a review. Our travel agent told us she would like us to try Azamara as Celebrity was trying to target the Oceania and Silverseas crowd. She was incorrect on ... Read More
We did a 12 night Baltic Cruise on the Azamara Journey and would like to provide a review. Our travel agent told us she would like us to try Azamara as Celebrity was trying to target the Oceania and Silverseas crowd. She was incorrect on both counts. Azamara is for the crowd who have done Celebrity, Princess, Norwegian, Holland Americian,NCL,and others in that genre. Having said that, if you have done these lines you will probably like or love this line. It has a long way to catch up with Oceania and as for Silverseas there can be no comparison as it is like comparing apples with oranges. Azamara is a "poor man's Oceania." If you can get the same price on Oceania then go with Oceania as you will see the difference in every department e.g. maintenance, service, amenities, food,bedding and so on. One disturbing quality we observed on Azamara was the total absence of cleaning of public places e.g staircase railings, rest rooms, elevator panel and railings. On Oceania this is a constant and reassuring sight. We paid $11,000 US for our Sky Suite and met a lovely young man who paid $900.00 for his cabin. When there is this disparity in pricing the company has not defined its target customer and it shows!! Upon arrival there was no one at the bottom of the gangplank to assist us with our luggage we were expected to haul it up ourselves. When disembarking in ports of call there was a crew member dressed up as a rabbit or other infantile character to greet you as you disembarked. There were no children on the ship, this was the tone set for the cruise. The cruise director and crew spoke down to us and overall treated us in a very infantile way. It became old very quickly! The cruise director and staff constantly told the customers how wonderful the crew were in their capacity to provide outstanding service. They did this either in person, over the public address system or at gatherings. Approximately 2 days before the end of the cruise a questionaire was sent to each cabin to assess the cruise. From that point on we were beaten into submission to complete that questionaire. There were constant reminders over the TV, at any entertainment gathering, at dinner by your waitstaff. They were relentless, and finally offered a raffel of a free dinner at one of the speciality restaurants to get people to complete the form. The butler service was a joke.  He was a cabin attendant dressed up in a tuxedo and we rarely saw him, and when we did ask for afternoon tea he told us we had to fill out a form the morning of or the day before and be physically present in our cabin when it arrived the next day...yes! he was serious! Breakfast in our room was cold so we didn't do it again after the second try.The beds were not exceedingly uncomfortable but by no means would I say luxury bedding or exceedingly comfortable.  The food was good but there was no cuisine in sight. The staff were very friendly and did  what was required for their positions,  but there was no service on this ship.  On our contract (which I had with me) it stated ,"gratuities included". When our final bill arrived, the gratuities had been added, so I spoke to a senior person in the guest relations department.  This is the "service" I received:  I had to make multiple trips to that department and often the person was not there, even though we had made an appointment.  Never once did the person say she would come to our suite! The friendly persona disappeared when they saw my contract, however, they would not honor it and said there "had been a mix-up," but were still charging my credit card. Our departing flight left early and we had booked the ship's transport to the airport.  We were notified a few days before the end of the cruise they could not accomodate us due to our early flight and were cancelling our booking . No apologies, just a message in our suite.  No offer to provide an alternative.  When I did ask if they could order me a taxi when we arrived, they said no, but there would probably be taxi's at the port. There was no offer to assist or organize our luggage upon departure. I saw our "butler" in the hallway and told him to assist me, he did so reluctantly. I hope this review is helpful to you in choosing your cruise line. In a nutshell, if you can afford Oceania go with it as Azamara is not in the same league. If you can't afford Oceania and have cruised with the above stated lines you will probably enjoy this experience. If you have done Silverseas you will be totally dissatisfied with the Azamara experience. Read Less
Sail Date July 2009
Many praise the Regent Seven Seas Cruises line, including friends of ours whose views we trust. I doubt, however, that their reaction would be positive today. The Voyager is no longer what it was.Perhaps a change in ownership in 2008 is ... Read More
Many praise the Regent Seven Seas Cruises line, including friends of ours whose views we trust. I doubt, however, that their reaction would be positive today. The Voyager is no longer what it was.Perhaps a change in ownership in 2008 is a factor. The wilting economy might have something to do with it; there were 434 passengers on the cruise we took, while the ship is intended for 700. What we did not know while on the trip was that the company had just sustained a loss of nearly $20 million—all because the Voyager ran over a fishing line as it pulled out of Singapore harbor on March 18, embarking on what was intended to be a world cruise. That caused mechanical problems, reducing the ship's speed, resulting in canceling some of the scheduled dockingsthen being in drydock for a spell, with refunds being made to those who booked two cruises. Whatever the cause, my wife, Jo-Ann, and I felt the effect on our 2009 Norwegian cruise. Right from the first day, we realized that our on the Regent Voyager would not be of the quality commonly ascribed to the cruise line.When we arrived on board, the rooms weren't ready yet, but a buffet lunch was available on Deck 11.Danish sausage was being served, fresh off a grill at the poolside. I picked up a plate to hand to  Jo-Ann. The plate was filthy. Well, OK, soot was probably being emitted from the grill; it was understandable. I put that plate to the side, and handed Jo-Ann the next one in the stack, which was clean. I picked up the next plate for myself. Filthy. The next one. Filthy. The next one was clean.We took our sausage inside and sat down. The sausage was good—but, of course, anyone, with no schooling in culinary arts, should be able to heat a sausage on a grill. What we were to soon learn is that the food is just fine on this cruise line if you have something that is taken from a package, tin, or jar, requiring no involvement of anyone purporting to be a chef. As we were finishing our sausage, a waiter asked if we wanted coffee. Jo-Ann said yes. I asked for hot chocolate. The waiter put down two cups. I looked inside mine. There was a dirty rim around the inside, about a third of the way down. I took a napkin, poured water on it, cleaned out the inside of the cup, the dark-brown sediment now transferred to the napkin. We drank our beverages and left. When we finally entered the cabin, we encountered sweltering heat. That was, we found out, not a matter of an oversight. Information in printed material in the cabin indicated that guests would need to adjust the thermostat upon entry and that it would take about 30 minutes for temperature to be altered. In the course of the housekeeping staff preparing the rooms, the preparation could have included rendering the rooms habitable by turning on the air conditioning. Apparently, Regent didn't want to waste the kilowatts on empty rooms, opting to economize even though guests would start their journeys, once they got to the cabins, in discomfort. Each guest gets to make a reservation on two nights during the cruise in the "Prime 7" restaurant, featuring what is supposedly prime meat. We made a reservation there for the first night. Lucky us. "With the chef's compliments," there was triumphantly presented a mini-hamburger with a brown sauce. It had the flavor—what flavor there was—of boiled beef. It was in the nature of a patty of chopped pot roast. If you come to the lunchroom at our office in downtown Los Angeles and insert a $1 bill in our food machine, you can often procure a patty on a bun with a brown sauce which, after being heated in the microwave, is adequate to qualify as a meal, though barely so. That packaged, quick-food dish is gourmet fare compared with the mini-hamburger which Regent mistakes for a treat, The waiter was taken aback that we hadn't devoured the offering. "Why?," he presumptuously inquired. Jo-Ann told him it was a weak imitation of a hamburger. Then came the salad Jo-Ann ordered. No problem. There also came the intriguing appetizer that caught my attention: three kinds of steak tartare: "classical," oriental, and veal. None was particularly good. There were three small blobs of raw ground meat, with differing seasonings. The "classical" rendition wasn't. That globule was missing anchovies, capers, onions, egg yolk—that is, the essentials. Also, no toast points were served; not even unpointed toast. Just the three small blobs. Next: the entrees. Jo-Ann had ordered an end cut of prime rib. What she got what a slab of meat that struck me from its appearance as quite unappetizing. Jo-Ann confirms that the taste was not that of prime rib. Perhaps it was a piece of inartfully prepared bull's rump. She thinks it might well have been baked in a pot. I had lamb chops. Yes, the meat was lamb. But was it prime meat? Either the meat was other than prime—meaning that the name of the restaurant, Prime Seven, was a sham and the cruise line's express representation of serving prime meats there a lie—or the cooks posing as chefs were so grossly inept that they turned good meat into cafeteria fare. We left. A young woman from the restaurant, discerning our disgruntlement, followed us out and evinced concern. She displayed graciousness and a desire to set things right. What was irresolvable was the woeful lack of talent on the part of the food-preparers. The second night, we ate at the French restaurant. It was much better, but not excellent. The food in the main dining room was, we found, adequate. Jo-Ann had some cod one night which, she remarked, was not as good as that we had on the SAS flight between London and Copenhagen. When cruise food does not match that an airline serves, something is wrong. One night a menu item which I chose was sea scallops with oyster sauce and oriental seasonings. What came was a small bowl of spaghetti with a few tiny bay scallops tossed in. However, it is possible to get really food onboard. There was, at buffets,  herring in mustard sauce and herring marinated in vinegar at buffets. It's just like that we get in the U.S. in jars, imported from Sweden. (On the next-to-last day, they apparently had excess mustard sauce at the bottom of a jar and added vinegar-marinated herring to the sauce, thus devising an innovative and unpalatable dish.) Some of the cheeses, both in the French restaurant and the buffets, were superb. In other words, they do have the competence to serve packaged foods. It's just that cooking is not their forte. At one lunch buffet, I made the mistake of having some suckling pig carved. It was so overcooked that, if served to prison inmates, the ACLU would bring a lawsuit based on cruel treatment. But the graved lachs at that buffet was quite good...which shows, again, they need to stick to packaged foods. On the Fourth of July, Jo-Ann and I wanted a traditional hot dog for lunch. At a lavish buffet, they did, indeed, have hot dogs. When we sat down, we realized they were cold. An accommodating waiter offered to heat them. The problem is that when you microwave hot dogs, the frankfurter gets dried out and the bun becomes hard. One day they offered "Scandinavian delicacies" at a lunch buffet. They had "Swedish potato dumplings." The authentic ones are like Norwegian potato balls ("raspeballer" or "kumle") except that the Swedes sometimes stick a piece of ham inside. My grandfather made kumle, my mother did, and Jo-Ann and I have eaten it in Seattle and in Bergen. This was not raspeballer; this was a wad of glue. On our last night on the ship, we had a superb meal of Norwegian smoked salmon, smoked whale, peppered mackerel, and a Norwegian brown goat cheese called gjetost. It was all food we had brought on board from ports. When we paid the charge for the cruise, we didn't know we would be brown-bagging. And then there's the matter of "Lars." That's the moniker Jo-Ann ascribed to a crumb...a large one that resembled a corn flake. Lars was there on the floor of the bathroom when we boarded in Copenhagen and Lars was still there when we left the ship 14 days later in Copenhagen. It must be said that the Regent staff is, in general, well-trained and attentive. We brought two seagull eggs on board with us from Tromsø, and they were kind enough to scramble them for us. There are some language difficulties, however. I wanted to get a peanut butter malt for Jo-Ann. They had peanut butter ice cream. They had a malted milk machine. But the attendant didn't know what a "malt" is. I substituted the term "malted milk." I was told: "We have two kinds of milk: regular and no-fat." Jo-Ann did not get a malt. There is no separate charge for drinks, and tips are built into the price. Overall, the quality is far beneath what we had expected based on the cruise line's reputation. Aside from the cuisine here being second-rate, the dEcor lacks elegance, the stage productions are unimpressive, and if you ask for a gin fizz, you get sparkling lemonade with a bit of froth on top.   This was our fourth trip to Norway, and we intend to go there again. But not on a Regent cruise.   Read Less
Sail Date July 2009

Find a Cruise

Easily compare prices from multiple sites with one click