31 Copenhagen Luxury Cruise Reviews

Cruise and excursion GOT-004 12:30pm – 4:30pm in Gothenburg, Sweden, cost $179.00 per person was terrible. It was a total waste of our day which we cannot get back. We departed around 12:45 pm and arrived at our first stop Skarhamn at ... Read More
Cruise and excursion GOT-004 12:30pm – 4:30pm in Gothenburg, Sweden, cost $179.00 per person was terrible. It was a total waste of our day which we cannot get back. We departed around 12:45 pm and arrived at our first stop Skarhamn at 2:00 pm. We were allotted 20 minutes at this stop and used the time to wait in line for a restroom. Nothing open at this stop except the one restaurant we used for the restroom. Next stop was Kladesholmen. This is a residential resort area with nothing to see except a sea view. We walked to a church (which was not open) for a photo op. Back to the bus for the ride back to the ship. The tour guide (who made sure we all knew she hated the Norwegians) didn't even have anything of interest to point out along the highway except for 4 smoke stacks that were no longer in use and a Volvo factory. I can't believe Oceania would even have such an extremely poor excursion. The four hour excursion had approximately 45 minutes off the bus the rest of time it was mostly highway driving. Back on the ship my wife and I encountered a large group (about 20 other people) who were waiting for the Destination desk to open to complain about this terrible excursion and request a refund. We filled out a Shore Excursion Guest Tour Report. Two days later (last night of cruise) we finally heard back from the main office in Florida and were denied a refund. Other issues were staff shortages in all eating establishments. They are running around trying to keep up with everyone regardless of the venue. The food was always warm and rarely hot except for the soup which was always hot. The one person that was of great help to us was the Concierge on Marina Ray Kucharski. We can't say enough good things about him. This was our third and will be our final cruise on Oceania. We spoke to others who feel the same as it appears Oceania has gone downhill since bring purchased by Norwegian. Won't be cruising or recommending Oceania again. It is sad as it used to be exceptionally great in all areas. Read Less
Sail Date September 2019
We joined the ship in Copenhagen on the 17th August and left in Stockholm calling at Tallinn and Helsinki. As way of a little background, I am in my 50s, my wife early 60s and have cruised extensively mostly with Azamara but also with ... Read More
We joined the ship in Copenhagen on the 17th August and left in Stockholm calling at Tallinn and Helsinki. As way of a little background, I am in my 50s, my wife early 60s and have cruised extensively mostly with Azamara but also with Cunard, Holland America and in our early days NCL. Firstly the ship is beautiful, well presented and lots of room. Cabins are more generously sized than other lines and our stewardess was excellent. I did not open my bottle of whisky as I would have only had a couple of shorts before the whole thing would have been poured down the drain. Multiply this by the number of cabins and what a waste, the bar was very close! I felt sorry for the recent poster who said he would not sail with Seabourn again and was immediately lambasted by Seabourn aficionados but I have to wholeheartedly agree with him. For a line that sells itself as 'ultra-luxury' I found their levels of service terribly disappointing. We were constantly waiting to be noticed, order drinks or wait for drinks. A pot of tea shouldn't take 30 minutes, when mentioned to a manager her only reply was 'are you sure its been 30 minutes?', this was a common experience at all the eateries. Service in the eateries was generally hard work, the feeling one got was that they were doing a favour by serving us. Service at the bars - especially the club - was excellent. Food was mediocre, plenty of it, but just not very exciting. We enjoyed the Sushi but found the food in the special 'Grill' not good at all with my 'Veal' being very fatty and grizzly. I did report my general disappointment in the mid cruise feedback form which prompted a reply from the Hotel Director who told me 'she had sorted my problems' which i found impressive as I had not been over specific what my concerns were. Shore excursions were very good but on the first couple of trips there was no guidance from staff as to where meet ashore - Tickets were printed 'Meet Pierside' which didn't help, before immigration or after? there was no one there anyway. The expectation was that you made your way to the coaches, on one occasion our coach went without us and we were greeted by excursion staff with the comment 'ah you're the missing ones'. As we went straight from the ship on being called to the coaches I still find it difficult to understand how we were missing. I really did want to like Seabourn but apart from the ship, which again I will say was beautiful and Handre who was fantastic, other(not so ultra-luxury) lines beat Seabourn hands down down for service, food and of course value for money. Read Less
Sail Date August 2019
My husband and I sailed on the 8/3/19 cruise on the Ovation out of Copenhagen. This was our first time on Seabourn but I have been on over 30 cruises at the ripe age of 31, with the last 15 on the Oceania line. I am an avid traveler and ... Read More
My husband and I sailed on the 8/3/19 cruise on the Ovation out of Copenhagen. This was our first time on Seabourn but I have been on over 30 cruises at the ripe age of 31, with the last 15 on the Oceania line. I am an avid traveler and feel I have a critical but fair eye. I had high expectations of this line and particular ship from word of mouth recommendations and other favorable reviews. I was quite disappointed and will list out all of my reasons while still making sure to give credit where credit is due. I will start with the positives first. My overall summary of the below is at the bottom of this review. Cabin: Our cabin was very nice and spacious. Bed and pillows are comfortable, ample room with a nice walk in closet and separate seating area. Bathroom has a double sink which is very nice, shower is marble and still small but pressure very good. Bathtub a waste of space in my opinion. Balcony nice size and overall room very spacious. We were in cabin 651 on the 6th floor located toward the center of the ship which was great. Molton Brown products in the bathroom and a selection of body soap offered on the first day. Room stewardess was attentive and did a very good job. Only complaint on the first day is that the room wasn’t cleaned well. The soap in our bathroom which was a body wash had been used and there was a lot of dust and finger prints on the table in the room. Otherwise, cabin was excellent and gets high marks from me. I believe we were in category V5. Ship: the ship is beautiful. Modern, clean, more yacht-like than cruise ship. A lot of wood paneling. 600 people but still felt very quiet even on sea days. Our favorite place to relax was the cappuccino lounge on floor 7 where they had tons of seating and recliners. Decor of the ship was very simple yet elegant. WIFI: very good! Much better WIFI than any other ship I’ve been on - in room technology good. Service: this is where our experience goes down the tubes. The service on this ship was HORRIBLE!! The staff do you a major favor and if asked for something that requires them to go out at all of their way, they are rude. We had some staff that were nice (mainly in cappuccino lounge and main dining room - except for maitre de) but all and all, the service sucked. Management lacks tremendously, customer service is non existent and the staff seem poorly trained, disingenuous and disinterested. I’ve really never experienced anything like this before - had we not met several other couples who also shared the same sentiment, I would have thought I was going crazy!! A few examples - almost every meal without fail we waited 10 minutes before getting anything to drink. If we needed a sauce to accompany a meal, we waited 10 minutes. In fact, we stopped ordering sauces because it was such a lost cause & by the time it arrived our meal was over. I asked for cream with my coffee - by the time the cream came, my coffee was cold. We were almost always at a meal with an empty drink that needed refilling. No accommodating what so ever. My husband likes the salmon in the colonnade - we asked if it could be served on the patio 20 feet away and they said no, they prefer not to. At dinner in the main, I asked if i could have a croquette that came with a different entree than what I ordered and was told no, they only had a certain amount and could not accommodate me. I mean, come on! I tried to move my Thomas Keller reservation because my husband wasn’t feeling well and was told with 11 days left on the trip that they couldn’t accommodate us. Finally, after getting the guest services manager involved, we got one at an undesirable time on a different day but at this point, we took what we could get. These may seem Iike minor gripes but we encountered them several times per day and was a major turnoff and took a lot away from the experience. The overall staff attitude was rude and requests of them felt like inconveniences. This in itself was bad enough to never return to this ship. As I said previously, several other couples experienced the same rude service. My husbands Camera was lost day 1 and finally arrived at our cabin with a cracked and dented lens. We requested compensation for the lens. Seabourn asked us to provide the link to the lens - which we did directly from the website - to prove it was $500. They tried to tell us it was a $200 lens (they had the wrong lens) and refused to refund us. We have yet to resolve this issue with them. Food - We are major foodies and we’re quite disappointed in the food on this ship. I will say that the quality is there in a lot of areas (not all) but the execution is not. Breakfast was good but the same every day. Not a bad thing, but boring after a while. A decent selection and probably the best meal. Lunch was a mixed bag. Salad bar always had nice items and the grill items - fish, burgers, hot dog, etc always very tasty and fresh. Meat quality good, fish quality good. My only complaint on the fish was it never had any seasoning or flavor - this was a major theme for most items on board - but I would still prefer to add salt vs. having the sodium and preservative packed food a lot of ships have, so this wasn’t a major complaint. All lunch hot food served in the chaffing dishes were slop and never hot. We almost never ate any of the prepared food served at lunch because it was room temperature and unappealing. Dinner : main dining room was respectable but not great. We didn’t have one meal there that was really delicious. Temperature was an issue and seasoning was non existent. I’ve never put so much salt on my food in my life. Service mixed. Our first night there we waited about 15 minutes before anyone came to our table. Finally the waitress comes over with an iPad looking down and says “what can i get you” - no greeting, no introduction. Very impersonal feeling. Sushi was nothing to write home about. A lot of rice and uninspired. I actually overheard someone say “it’s not as bad as gas station sushi” - I’ll leave it at that. The colonnade was OK - probably our least favorite. They do special nights like rib night or clam bake night and they look beautiful but just don’t quite execute it well. For example : rib night - the ribs came out in a beautiful Staub cast iron pan presented family style and looked delicious. Unfortunately, the ribs were dry, cold and had clearly been sitting on a heat lamp for an hour +. We sent it back and got a new rack that was the same dry and Luke warm ribs this time with some bbq sauce slathered on top. To put the icing on the cake, the assistant maitre de came over and instead of apologizing that the food came out lacking temperature and dry, explained that the ribs weren’t Texas style but st.louis style and weren’t supposed to fall off the bone..I mean ..really ? I’m not expecting anything more than a simple apology or some sort of follow up to see if the second round was better. Instead, I was blamed for expecting them to fall off the bone and they didn’t. I didn’t need ribs that fell off the bone, just didn’t want to eat something as dry as wood. The Patio by the pool in our opinion offered the best most innovative meals but even those fell short on flavor and execution. We also had a Northern Europe itinerary with a lot of rain and cool weather and found ourselves eating outside in the windy cold weather because the patio was the best choice. Thomas Keller which is the specialty restaurant was very good for a steakhouse on a cruise ship. I would say this is likely the best option on board. Food delicious but once again, service lacking. Not attentive and seemed to do you a big favor. We found in all restaurants that the deserts were mediocre and most didn’t taste cooked on board. I don’t think I had one desert I loved. I also found the breads were uninspired. In summary : good quality ingredients (for the most part ) that aren’t executed well. Oceania food trumps Seabourn by a landslide. A few other items to note: Older crowd, no children. Except for us (in our early 30s), most people were 65+. Not good or bad, just our cruise demographic. Free laundry was a nice feature with Miele commercial washers and dryers and complimentary detergent. Gym was small but clean, coffee on board was very good. Entertainment was respectable. Nice job at including different daily activities. Excursions - expensive but well organized. I read the ship docs at ports further away from the destinations to save on docking fees. Not sure if this is true. We did a few excursions - food provided on them was mediocre and limited and tours very pricey. Spa - didn’t use but quite expensive. Very few discounts offered throughout cruise. They had a “promotion” that if you do 3 treatments from a select number of services you get 10% off first, 20% off second and 30% off third. Note this is per cabin and not per stateroom. I know all cruise spas are expensive but this was more than canyon ranch on Oceania. I may have left stuff out but to summarize my overall impressions: cabin and ship top notch and classy, food better than the celebrity level lines but nothing special. Service was so bad it border-lined on offensive and as a result, I will likely not return to Seabourn. Read Less
Sail Date August 2019
New ship is lovely but larger size is a mistake. Addition of Thomas Keller restaurant and 150 additional passengers was a major error. Added square footage was in the wrong place and they could not seat everyone in the main dining room! ... Read More
New ship is lovely but larger size is a mistake. Addition of Thomas Keller restaurant and 150 additional passengers was a major error. Added square footage was in the wrong place and they could not seat everyone in the main dining room! The Thomas Keller was one of the worst restaurants at sea i have experienced. Decor was lovely but the food has been better at Denny's. The additional 150 passengers totally changes the feeling of the ship. This may have also have been impacted by more European passenger makeup but the ship was full of a bunch. of snobs. No sense of comradery. The Japanese Restaurant food was OK but far from good. The Retreat is a joke - expensive and seldom used. In general the crew was good - a great captain, bar tenders and pool side servers were excellent but our cabin stewards was poor at best and the waiters and management ti the main dining room were not ally ways helpful. New tenders ware great - much improved access. The itinerary was great- we attended most of the enrichment lectures and they were lacking. Olive oil lecture was a waste of time. Read Less
Sail Date August 2018
This was my third and unfortunately last time on the Spirit , Muse or any Silversea ship , that does no longer have a regular restaurant, with nightly changing menus. The stretch and “musification“ of the ship did not please me in ... Read More
This was my third and unfortunately last time on the Spirit , Muse or any Silversea ship , that does no longer have a regular restaurant, with nightly changing menus. The stretch and “musification“ of the ship did not please me in quite a few aspects, mainly concerning the restaurant situation on board. I ran out of dining options on day 3 of the cruise. The ship itself is beautiful on the inside. The facelift of cabins and public spaces pleases the eye and looks elegant. The cabin feels much roomier now, however unfortunately, the ship‘s and especially the cabins aircondition was obviously harmed during the stretch. Not once in 10 days was I able to adjust the temperature. It was either warm and stuffy , or cold like a fridge. Uncomfortably cold ! the control did nothing, most days. I reported it numerous times , it wasn’t fixed. Later learned, I was not the only one. Since the cut and stretch of the ship, aircon was affected and did not work correctly in some or all of the cabins and other parts of the ship. Reason I will not return to the Spirit or any of the new ships is the restaurant situation, or I should precise it, their food offerings. It was downright mediocre, sometimes bad and tasteless, sometimes weird. Not enough choices. Never once really tasty, never once refined and delicious. First night I went to Seishin. It was empty, thus service was attentive and personal. The food was mediocre, the surf and turf ( signature dish ) gross! The rest of the menu was OK, nothing was however worth paying a 40$ cover charge. Second night Indochine. What a surprise. They call it Asian Fusion food. Oh boy. After hearing the explanation, I instantly knew that this is never a good sign and basically translates into „ we do not really know what we were doing - it is not authentic food , we just tried something but you won’t notice it anyway , but it does sound super cool“. It was horrible. During the cruise I tried 4 of the 8 main dishes, only one was OK, not good, nowhere near good authentic and tasty Asian food. The 3 appetizer were equally bad, and the same goes for 1 of the two soups. Yes, you counted right. 3 appetizer, 2 soups ( in large bowls for some strange reasons ) , and about 8 main courses. That was it. And 4 equally uninspired desserts. The menu never changed! So you go once, find out how bad the food is, and you are left with exactly one other choice for a main restaurant, leaving la terrazza, which was never Silversea‘ strong suit , and the hot rock‘ s aside. La Terrazza another let down again by the way, but that was expected, and I did not try Silver Note, so cannot comment. So that left me with Atlantide. Basically the same idea and concept as Indochine. This time it wasn’t pseudo Asian food, instead “Fish or Beef“. Reminds you on airplanes with their beef or chicken question? It wasn’t any better! The menu consisted of 4 fish options and a few meat options, 3 steak and one lamb. This never changed!!! You could pick either meat or fish, add one of their boring and also never changing sauces ( coming straight from the package ) , and you have your main course. Tara ! Fabulous. Well done Silversea. Easy on the logistics , not too difficult for the galley to execute and definitely lower in costs. You threw in a few appetizer, which indeed partly changed once during the cruise, again not enough to choose from and ever so boring on day 6 of your cruise. How could you Silversea ? The former restaurant was a pleasure to dine in, the changing menus wonderful, refined and one could always find something. On this cruise, dining unfortunately was the low light of the day and brought me to Spaccanapoli for dinner. Another lowlight of the ship‘s cuisine, you guessed it dear reader. Service in general was just OK, with some staff being as personal and attentive as I remembered, but many just did their job. Regardless what restaurant or time of the day. This was not how it used to be. Oh and one more word about Spaccanapoli. Two types pizza on the menu. Napoli style and regular style. No appetizer, no dessert for dinner. Two types pizza and staff had no idea, what the difference was. Go figure! So with food being the biggest letdown of the cruise, the routing however was fabulous and the reason to book the cruise in the first place, because we finally went to some ports ,remote and usually not visited by other cruise lines, the weather great, fellow passengers diverse and mostly friendly. Moss as cruise director as good as it gets. Entertainment I cannot comment because I knew from the previous cruises it wasn’t to my liking. So a good book it was instead and that was what I was looking for anyway despite the ports and countries visited. Overall angriest cruise, despite the food and the lackluster service sometimes. Read Less
Sail Date July 2018
We are many time Silversea cruisers. This is the largest ship we have sailed with. It is not as intimate as the smaller vessels in the fleet. The staff was very nice, but on the smaller ships, they know your name and you cannot get out of ... Read More
We are many time Silversea cruisers. This is the largest ship we have sailed with. It is not as intimate as the smaller vessels in the fleet. The staff was very nice, but on the smaller ships, they know your name and you cannot get out of a buffet without someone offering to carry your plate to the table. It is hard I expect to keep up with 600 passengers vs. 350. Food for the most part was excellent and our cabin butler and maid were excellent. The downside of this cruise was primarily new, small city ports for the liner and they had not much to offer. Because they are not regular cruise stops, they don't have professional guides. We had 2 nice excursions and one amateurish one. Don't want to pay $129 per person to be bored. My siblings had even worse experiences than we did with several bad excusions. SS needs to send an advance team to new locations to really vet the places. Very good sushi for lunch in the Japanese restaurant. We ate at both paid evening venues, La Dame and Senshi (sp?), and would skip those in the future. La Terraza and the Alantide are fine. Indochine I liked but my wife was not impressed. The Grill is very good. One nice thing about the larger ship... you barely feel the waves. Very smooth. The one thing that was missing was a self serve coffee / cappuccino bar for early risers. They had that on the small ships observation deck. Not on this one. Either get room service or wait till 6.30 to get coffee in the Arts Café. Entertainment: the glee club members have excellent voices, but the shows are way over produced. Too much glitz and dance and very non-stop busy. We preferred the trios and the guitar / piano duos. Read Less
Sail Date July 2018
The cruise should have been fabulous: 10 days to areas of Denmark, Sweden, and Finland rarely visited by cruise ships, with expected weather a relief from the heat of a New Jersey summer. Instead, the cruise started off badly, with ... Read More
The cruise should have been fabulous: 10 days to areas of Denmark, Sweden, and Finland rarely visited by cruise ships, with expected weather a relief from the heat of a New Jersey summer. Instead, the cruise started off badly, with problems regarding food service and an excursion, and never quite recovered. Stateroom Let's start with the best part of the cruise: our room and its attendants. Our superior veranda suite was nearly indistinguishable from the suites were used to on our usual cruise line, Regent. Our butler, Rahul, and our cabin attendant Jobie kept the room in tip top shape. Rahul attended to our every need, including our unusual requests for pomegranate juice and other beverages, and even provided me with a tie, since I had forgotten to pack one. Now for the worst: our first excursion, and several bad food experiences in the first two days. These things created a bad impression that was never overcome, even though the cruise improved as we went along. Excursions The highlight of our tour in our first port, Ronne, Bornholm, was supposed to be a ruined castle, and Silversea sent at least 5 buses there. Unfortunately, there was no coordination between the ship and tour provider on one hand, and the Danish parks department on the other hand. As a result, we arrived at the castle at 8:50 am, only to find that the visitors' center (with toilets, gift shop, panoramic view, and an explanation of the site) wouldn't open until 10. The guide pointed to the castle, and we were on our own. No explanation, no place for my wife (for whom the trail was too steep to walk in 85 degree heat) to wait, no bathrooms. At other stops, the guide also failed to guide, and didn't tell us about an interesting museum. Our complaints about the tour to the Silversea excursion desk fell on deaf ears. After Bornholm, the excursions improved, but they were pricey. The best was the second day, to Kalmar, Sweden from Borgholm, Sweden. Good guide, good tour. In Lulea, Sweden, the trip to a UNESCO heritage site, Gammelstad, was nice; but we could have gone there on a bus for $3.50 instead of $89. The Arctic Arts and Culture tour was pricey (nearly $250 per person), long, but interesting. We could have done without time spent making key chains in 2 different places, and lunch at one of th3e museums was meh. In the one place where we took a free shuttle, Sundstrand, the shuttles were overcrowded, and they made some people wait in the heat for the next bus 30 minutes later. Couldn't they get more shuttles when the need became obvious? Overall rating of tours other than the F in Bornholm: B minus for content, C for value. Food Our first dinner on the ship, at The Grill, was pretty bad. It was too hot for us to cook the food ourselves, and the food was over cooked by the kitchen. I'd give the meal a D plus. On our first day, after we returned from Bornholm and had lunch, there were more food goofs. We got hungry in mid-afternoon . The ship has no afternoon tea, which is a big minus for us; so we went to the pizzeria, Spaccanapoli. We said we were hungry, and asked how long the food would take. "10 minutes", we were told. After 25 minutes, we asked what was happening, and were told that a group of 11 people had ordered before us. Why didn't they tell us that when we were told the wait would be 10 minutes, and why didn't they say that the restaurant had ice cream. (We found out about that on the next to last day of the cruise.) We had ordered a pizza margarita and a mushroom pizza. The margarita was awful-bad crust, no flavor. Instead of a mushroom pizza, they brought one covered with ham, which we don't eat. Just awful! Other food disasters included an order that was lost in the kitchen of Indochine, so that our main course arrived 50 minutes after our appetizers. By then, we were too tired to eat it. We had food allergy problems at Silver Note. I'm allergic to chocolate, my wife to strawberries. As listed, the desserts had either chocolate or strawberries. However, the non-chocolate dessert included a beautiful chocolate tower, which they removed for me (creating a very blah dessert). After tasting strawberries in her chocolate (but no strawberries) dessert, my wife inquired about dessert ingredients. She was told "no strawberries", but decided to be cautious. That was a goof thing: 5 minutes later, the waiter rushed to the table to apologize for the fact that the dessert did, indeed, have strawberries. That could have cause a major medical problem. We tried on at least 4 days to speak to the food manager about our food problems. We never connected with him. That's very bad management on the part of Silversea. We shared a private tour with people who were vegans. They will never sail Silversea again, since the ship apparently didn't even know what a vegan was. Inexcusable. Ratings of individual restaurants: Silver note - small portions of slightly odd food, dessert disaster, opening time (8 pm) too late for us. D Spaccanapoli - as noted above, F The Grill at supper - C minus Indochine - We ate there twice. The first time, as noted, an F. The second time, with some friends, a B. The menu is still too limited, with only raw foods or soups too spicy for my wife as appetizer choices. Atlantide - Nice menu, but still limited choices and the menu never changes. Excellent service. A minus. La Terrazza lunch - Standard luxury ship buffet; but it's odd that there's only one choice of pasta on an Italian ship. Very friendly and courteous staff. B La Terrazza dinner - Excellent food, lots of choices. A. La Dame - Small number of choices, but excellent food in a nice atmosphere. Rating is an A; but it's annoying to be charged $60 per person for a meal on a luxury liner, and then to have to sign a bill. More food issues - Dress code - I don't like having to put on a jacket (sometimes with a tie) for dinner; but it's part of the Silversea culture. New Silversea cruisers need to be aware of the code. Hors d'oeuvres - Uniformly the worst I've ever encountered. Tiny and a bit odd, especially in the Arts Cafe. (One shrimp with gloppy sauce in a mason jar? Weird!) Certainly not enough to hold one until the late Silversea dinner hour, which is a big problem for us. The biggie: late meal times, no afternoon tea, impossibly late show times. We normally eat at or before 6 pm, so even the 6:30 dinner time on Regent is a problem for us. The problem is solved by having some fruit, tea, and sweets at afternoon tea. Still, 6:30 dinners mean 9:30 show times, which is late for us. We make it to the shows on Regent about half the time. On Silversea, early dinner is at 7, show time at 10, and there's no afternoon tea. We found ourselves trying to have an afternoon snack, so we wouldn't be overly hungry by 7 (or worse, by opening time of 8 pm for Silver Note). That was difficult, (especially since we didn't know Spaccanapoli had ice cream). Pizza at Spaccanapoli was a disaster, Room service took more than 30 minutes. The grill closed at 3:30, usually before we were hungry. (The one time we sneaked it at 3:25, the food was excellent). The only thing that worked for us was making cheese sandwiches from the breakfast buffet, then eating them when we got hungry at 4 or 5 pm. Not exactly a luxury experience! Entertainment We were only up late enough to try one 10 pm show. That was in the Panorama Lounge instead of the main showroom; and we couldn't get a seat in the room. Bad! There were three 6:30 shows, a time which pushed supper to later than the too-late-for us 7 pm dinner time.. The two opera singers were terrific, the individual singer so-so, and we had no interest in a blues and soul show. Just singers, late shows, no dancers or guest entertainers, no local entertainers even when we left ports at a late hour. Pretty lame. Grade: incomplete, since the 10 pm show time made us miss most shows. The ship The ship was shiny and new, as it should have been two months after the "big stretch." Public spaces were generally good, except for the overly small and unattractive show lounge. Our basic problems were with design, particularly with spaces too small for an increased number of passengers. The gym was small and cramped. Seishin (which we didn't try) and La Dame were too small. The laundry rooms had only one small washer and dryer each, and no place to sit down. Someone thought it was a good idea to have all public spaces in the aft part of the ship, which has pluses (no stateroom over most of the lounges) and minuses (vibration in each restaurant or lounge, no aft cabins.) The strangest thing is having the grill on the 9th deck and the buffet restaurant on the 7th. That means that one can't have a lunch partly from the grill, partly from the buffet, as we've often done on at least five different cruise lines. Strange! Overall grade for the ship: B. Itineraries We chose the ship because of the terrific itinerary, and the ship mostly delivered on the itinerary. If we come back to Silversea, it would be because the line has more interesting itineraries than other luxury lines. Conclusion Our whole experience on this cruise was less than the sum of its parts. Somehow we never adjusted to the meal hours, the late activities, the lack of a good (but light) afternoon snack, the failure of management to respond to our problems, and the early excursion times in most ports. Silversea is probably great for most people; but it was not a good fit for us. Read Less
Sail Date July 2018
With a desire for an upmarket ship, which spent 3 days in St Petersburg, my husband and I chose the brand new Seabourn Ovation. At the time of booking, it had not yet hit the water. This 7 day cruise from Copenhagen to Stockholm, also had ... Read More
With a desire for an upmarket ship, which spent 3 days in St Petersburg, my husband and I chose the brand new Seabourn Ovation. At the time of booking, it had not yet hit the water. This 7 day cruise from Copenhagen to Stockholm, also had a day in Tallin ,Estonia and a half day in Helsinki, Finland, with one day at sea.Embarkation was easy at 2 pm, with a delicious buffet lunch waiting..We had a verandah suite on deck 7. On arrival, I noticed that the floor had not been vacuumed and they were hairs in the bathtub. When I contacted housekeeping this was quickly rectified. The suites are well thought out with lots of storage space, but if the bathroom door is open and you open the front door, they smash together. I had chosen to be in the middle of deck 7 as I wanted a quiet room away from any high traffic areas. However, the poor internal design of the ship meant the doors slammed, which could be heard at all hours, footsteps from above caused loud noise and strong vibrations in the room, and people could be heard in the next cabins. Several people I spoke to who,unfortunately were given rooms that interconnected with others had it even worse and made complaints. What a shame that the latest luxury liner did not use the latest technology for soundproofing. On the positive side, all the staff were exceptional in all areas. The food was of a very high quality, and I recommend the afternoon tea scones as well as the gelato. However, a lot of the food felt somewhat old fashioned, and I think they would benefit from some more modern cuisine, such as Asian fusion. The guest entertainers were excellent, including a mentalist and an award- winning pianist. Read Less
Sail Date July 2018
Prefer luxury cruises that are all inclusive.... but...this was a partial inclusive as shore excursions were not included and this ship and the service were not on par with our cruises on Regent Seven Seas. The embarkation started off ... Read More
Prefer luxury cruises that are all inclusive.... but...this was a partial inclusive as shore excursions were not included and this ship and the service were not on par with our cruises on Regent Seven Seas. The embarkation started off very well and the champagne greeting was lovely. Dinner however began the downhill slope. The maitre' d appeared annoyed. The wait staff were impatient and not particularly interested in being friendly or chatty with the guests. The food was fine but not spectacular. Complimentary wine was very nice. Our room, although on the lowest level, was very nice other than the worn out look of the hallway leading to our door. Otherwise no complaints on room. Shore excursions were pricey and no super informative...but, honestly not much to do in these small, cute, quaint Norwegian towns. Our first excursion was on the Rama Railway which began very poorly as our group did not seem to have seats on the train and ended up being shuffled around carriages by a surly train conductor. Communication was poor considering that we were not to stay on the train to the final stop but since our group ended up split apart on separate carriages it was amazing we didn't lose folk! The language barrier was an issue everywhere. The excursions, the wait staff, and the bar staff (who had no idea what a 'blended' margarita was or what 'extra olives' in a martini meant ). Conclusion... this will be our last Silversea cruise. Read Less
Sail Date July 2018
I travel the world, but am new to luxury cruise market. We chose Marina based on itinerary, the size and the food. We didn't want too big, but not too small. It fit the bill. This was a rare cruise that stays in St. Petersburg for ... Read More
I travel the world, but am new to luxury cruise market. We chose Marina based on itinerary, the size and the food. We didn't want too big, but not too small. It fit the bill. This was a rare cruise that stays in St. Petersburg for 3 days. We were fairly satisfied with the cruise, but there were elements that prevent me from calling it 5 star. Therefore, I doubt that I will cruise Oceania again if there are better choices around. Pros: - 2 weeks before embarkation, Oceania offered $500 per person upgrade to Suites, and we took it. Cabin was spacious, and well decorated. Walk-in closet was to die for. Bathroom was huge, with the bathtub, but shower was relatively cramped. - Overall, the staff were amazing. Especially room steward and dining room staff. - We ate at all specialty restaurants. Toscana was best, Jacque was decent, Polo Grill was so so. A lot of people like Red Ginger, but I have very high standard for Asian food. - Afternoon tea. Lovely tradition. We participated almost everyday. Cons: - I didn't like the fact that they charge $600 extra per person for liquor package, calling themselves as luxury cruise. Beverage service was horrible. Whenever you are seated in a restaurant, you need to be taken drink order first. We always had to flag down so-called sommeliers (later we learned that they become sommeliers after 1 week of training), well after dinner order was taken. When we finally flag down sommeliers, they usually start recommending bottles of wines; as soon as they hear that we have liquor package, their service gets rushed. This was probably the most unpleasant experience in this cruise. - One thing I cannot understand was, compared to all the staff who work so hard to satisfy customers, the officers, managers, and captains are so disinterested in customer service. We only saw captain having dinner with his own family. I called dining manager and general manager one day to complain about something; nothing substantial got done. - Entertainment was truly sub par. - Shore excursions were extremely expensive. I went with my own arrangement with TJ Travel and SPB Tours, and I was very satisfied. Oceania charges premium price and the experience was not quite premium. They really don't care about post cruise survey either. I don't think their quality will improve. They certainly will not retain us as repeat customers. Read Less
Sail Date June 2018
I learned that cruises are not a good way to see places...you only see a glimpse. Azamara was okay. The waiter service was good. Food was okay...never had a great meal. Everything was average. Customer service desk was poor and ... Read More
I learned that cruises are not a good way to see places...you only see a glimpse. Azamara was okay. The waiter service was good. Food was okay...never had a great meal. Everything was average. Customer service desk was poor and unimpressive. Lacking knowledge and unimpressive personalities. Excursions were not especially impressive either. Little knowledge of local sights. I won't go on an Azamara cruise again. I recommend going to Iceland. Rent a car and see the sights. This is an okay cruise. Nothing to write home about. food was just okay. Not great. I recommend saving more money and choosing a different cruise line. I also found the art auction offensive since it interfered with my experience. This cruise line rents out rooms and that limits your personal experience. Frankly, I will not chose Azamara again. I do like smaller ships but this was a poor experience. Too bad. Met some nice people though. Tacky decor, uninformed customer serviceand average food. Read Less
Sail Date July 2017
Unfortunately this cruise did not meet my expectations. The food was average....no noteworthy meals. The service was good but the customer service staff and excursion staff was poor and lacking personality. Frankly, I wish I could get my ... Read More
Unfortunately this cruise did not meet my expectations. The food was average....no noteworthy meals. The service was good but the customer service staff and excursion staff was poor and lacking personality. Frankly, I wish I could get my money back and spend more for a better experience. 3 stars. Everything was adequate - neither more or less. For the money, I was hoping for more. I do not plan to travel on this cruise again. Azamara is not for me. Not the best experience. I met some cool people but the food kind of sucked. I really expected it to be much better. Windows buffet was awful. Salad bar was very disappointing and cheese choices was minimal. Entertainment on board was decent but activities were boring. Find another cruise. This one was lame. Never again. I could not wait to get home. Read Less
Sail Date July 2017
We sailed Oceania Marina for 10 days from Copenhagen to Stockholm, doing the Baltic. Our ports included Warnemunde, Klaipeda, Riga, Helsinki, 3 days in St. Petersburg, Tallinn and one sea day. We have sailed the smaller Oceania ships ... Read More
We sailed Oceania Marina for 10 days from Copenhagen to Stockholm, doing the Baltic. Our ports included Warnemunde, Klaipeda, Riga, Helsinki, 3 days in St. Petersburg, Tallinn and one sea day. We have sailed the smaller Oceania ships before, but this was the first time on Marina. We booked a Concierge level balcony and a cruise-only package as we like to do our own excursion planning. Embarkation was extremely easy and we received a cordial welcome. We went up to the Concierge Lounge, but no one was there. We ate lunch in the Terrace Café and walked around exploring the ship until our cabin was ready. Marina is a really beautiful ship, with great, comfortable public spaces, a wonderful library, large observation lounge, and never felt crowded, although the ship was full. The only design change we would add is an additional bank of elevators as the ship is long. When we got into our cabin about 1:30, we were pleased to see it was spacious, very clean, had a good sized bathroom with separate tub and shower and an adequate balcony. There was plenty of storage, the bed and pillows were good and our stewards did a great job keeping everything clean and replenished. We had a bottle of champagne waiting and were surprised but pleased to find that we had free internet throughout the cruise and three separate cards with shipboard credit. That amount easily covered all the alcoholic beverages we drank, with room to spare. The Concierge Lounge was just down the hallway. Although we would go to the Lounge for coffee just after waking, we did not find it worthwhile. The Concierge never looked up or offered to help when we entered, and never said hello. The snack offerings there were below what is found on other cruiselines. Food for the most part was very good, particularly in the main dining room. After a first evening with spotty service, we found a table with Jose as our waiter and asked for his area each time we were in the dining room. He was excellent, friendly and helpful and, because the food on the ship is very heavily salted, he assisted us in getting our dishes with less sodium. Jose was a real professional and we appreciated his care. As for the specialty restaurants, Jacques was excellent – heavy, but a real treat. Service was attentive and pleasant. The foie gras and lobster Thermidor were spot on. In Polo, I was served one of the best prime ribs I have ever had. The other steak, a Porterhouse, has no filet meat side at all with it so it turned out to be a strip steak. The entrees and sides were very good, the appetizers and salads less attractive. Service was excellent but when we ordered a bottle of wine, the sommelier kept trying to upsell us and we ended up with a wine not to our taste. Our fault for listening to him. Red Ginger was a different experience. We were the second table seated and sat for 30 minutes before anyone approached us. We had to ask twice to order a bottle of wine. We gave our orders and then sat again waiting while all the tables around us filled and were served food. The sea bass was very good but we did not want to spend so much time in the restaurant. We had to flag down a waiter to ask to order dessert. While the atmosphere was lovely and we liked the menu, it was not worth 3 hours to sit at a table waiting for food. We did not eat at Toscana because the last time we did, we had to send the food back because it was so oversalted. We preferred the main restaurant and our orders always came up properly cooked. The ship wine list definitely needs improvement. We had a difficult time finding a decent red wine to enjoy, no matter the price. We had a lot of shipboard credit but had trouble finding anything to our taste. The ship has very basic, inexpensive wines that were marked up significantly. Happy hour drinks were watered down and the waiters learned to just make one double with less filler liquid to make the drink palatable. And adding 18% automatic service charge to all alcoholic beverages adds to the injury. Waiters in the bars, however, were very friendly and helpful. The shops were high priced with little merchandise of interest. The shop workers never said hello or offered to help. When they set out displays in the lobby, the goods were overpriced and some very cheaply made. The matryoshka dolls were twice the price found in St. Petersburg itself and of lesser quality. The Faberge egg pendants that were $29 onboard were easily found ashore (even at the port store) for $10 and included a necklace. Buy ashore. A good market is the one next to the Church on Spilled Blood. The major issue we had, and the main complaint we heard from many passengers, concerned the Terrace Café. Because the cruise was port intensive, the main restaurant was not open at convenient hours for us to have breakfast. Therefore we went to the Terrace each morning. We found, as did other passengers, that it was chaotic, poorly managed, and had some of the worst service we have ever experienced. We had to ask three or four times just for a table set-up, knives and forks, napkins, milk for coffee, and requested juice never showed up during the whole cruise. We ended up going to the coffee machine ourselves each morning because we could not get a cup of coffee served to us. We got our own juice. The café is buffet which is served by the staff. Therefore, one small piece of whatever one wants is put on a plate. You had to ask for more. Most mornings there were only old looking strawberries for berries. Fruit was not ripe. Plates were removed while we still were eating. This kept happening over and over, as if they wanted us out of the restaurant. Staff was sullen and did not say good morning. They were robotic. A waiter slammed into me with a hot cup of coffee, burning my hand and never stopped to say “sorry” or see if I was ok. The second to last morning, there was a large bowl full of raspberries. I walked up to be served some berries which I was craving. A man from Australia stepped in front of me and said,” I want raspberries.” The server took a bowl and filled it and he said, “no, I want them all.” She took the entire serving bowl and gave him all the raspberries. There were none for any other passenger and when we asked for the waiter to find some he said, “he took what we had.” This is truly unacceptable! Orders from Waves showed up wrong, although they made good milkshakes. We spoke to two different head waiters about the poor service, they listened, but nothing changed. We hated going in there. We heard this from many fellow passengers. And, because Oceania adds tips to the bill at the end of the cruise - $17 per person per day in Concierge Balcony, $24 per person per day in Penthouse, for example, one expects better service than this. We were told later by a number of passengers that they had tips removed from their bills due to this poor service. They instead individually tipped those who did give good service. We did not take ship excursions, but booked our own private tours. In St. Petersburg we used White Nights travel and they were superb in crafting a personalized tour for the two of us at half the price of the ship tours. The ports were great and we enjoyed each one despite the rain that came early in the cruise. In Helsinki, don’t miss the outdoor market near the marina, which has crafts and local specialties. In Riga, the main square has beautiful buildings, buskers, and the architecture of the city is magnificent. It was raining a lot in Klapaida but we enjoyed walking into the city and visiting at the local market and along the riverfront. Tallinn is gorgeous, with great restaurants, shops and is a very walkable city. In Warnemunde, we walked to the train station and took the train to Rostock for 5 Euros. It is a former east German city with lots of shops and picturesque waterfront and restaurants Oceania provided shuttles in Helsinki and Tallinn but passengers had to walk in all other ports. This proved to be difficult for many as the cities were more than 1.5 miles from the ship and the streets were cobblestone and uneven. Oceania should provide a shuttle in each port in these situations. Internet worked better than we expected and we were able to keep in contact with our ipad and wifi during the cruise. The television in the room had MSNBC, FOX, SKY, BBC and movies. On occasion, a movie was shown in the theater in the afternoon. We did not go to evening shows, but did enjoy the Edith Piaf tribute show one late afternoon and the ship orchestra and string quartet. Nolan is an excellent cruise director and made the few shipboard activities fun. We had a very affable team of trivia players and managed a number of wins. We also had a great Name That Tune Team in the evening and also pulled off some wins. The items available to purchase with O points from winning the games were above average. The amount of other shipboard activities revolved around sales schemes for jewelry, amber, Faberge knockoffs, etc. There was one speaker on Russia but her talk was so basic it could have come from Wikipedia. More lectures and less selling would be a benefit. Fellow passengers were very friendly, tended to be older and there were about 20 well behaved children. Many times we walked into Martini’s and were asked by other cruisers to sit down and have a drink. We did, and met many lovely fellow guests. Officers were non-visible, unlike Seabourn. Disembarkation was a breeze. When we arrived in Stockholm, we self-carried our luggage off the ship at 7:45 am with no wait or line, got into a taxi and went to our hotel. Overall, the ship is lovely but we prefer Seabourn and Crystal. Service and customer orientation take a back seat to process on Oceania, based on our experience. While pleasant, it does not have the WOW factor of staff using your name or automatically arriving at your table with your favorite drink or a special treat, as on the two cruiselines mentioned above. Too much emphasis is on selling to make it a luxury experience. If the itinerary were right, we would consider sailing Oceania again. But it does not jump to the top of our list. Read Less
Sail Date June 2017
We have cruised twice before on Oceania: once on Marina and once before on Nautica. While the itinerary was great, the food service was lacking. We enjoyed the ports of call and took a number of ship sponsored tours and found them all to ... Read More
We have cruised twice before on Oceania: once on Marina and once before on Nautica. While the itinerary was great, the food service was lacking. We enjoyed the ports of call and took a number of ship sponsored tours and found them all to be of good quality. The ship and its cabins are nice and the personnel all provided great service. But we felt that the service and quality of the dining experience was poor. To being, 1) the push for all to share tables becomes tedious: we are not at summer camp where we have to make new friends. 2) The itinerary took us to places where the outdoor temperatures were not conducive to outdoor dining, so the Terrace Cafe indoor seating was always packed. 3) The majority of times we went to the Terrace Cafe, we couldn't find a table (even if you were willing to share). When we complained, we were told they loose over a 100 seats due to the cold weather. 4) The Grand Dining room was our answer but they staffing has been greatly reduced and the service is slow and many times what you ordered wasn't what got delivered. 5) It seemed like much of the wait staff was new. All of the wait staff was very pleasant just overwhelmed. The pluses for Oceania are the free water and soft drinks and the lack of cross selling. But with the pricing difference, one needs to do more price comparisons. We are not as sold on Oceania as we had been. Also, disembarkation was rushed. We had to be out of our cabins by 8:00 am and off the ship by 9:00 am. Read Less
Sail Date June 2017
This is my second time cruising with Regent, obviously I loved the first time around having booked another vacation with them. I unfortunately have not had the same success as i did the first go around. 1.) Butler Service- I paid ... Read More
This is my second time cruising with Regent, obviously I loved the first time around having booked another vacation with them. I unfortunately have not had the same success as i did the first go around. 1.) Butler Service- I paid the extra for it and it has been an absolute waste. 4.5 hours to get 2 bottles of vodka to the room (no ice bucket with it even though I requested it) 2.) Excursion Time change and I was not notified. I missed the Faberge Museum 2a.) The Manager for Destination services was abrupt, dismissive and rude. I went up with the ticket that clearly stated 1:20 and he said "bus is gone, nothing I can do." I said, "but the ticket says 1:20.". His response, "we sent out document." My response - "I didn't receive it." He fought with me on this and got even ruder. His colleague let him know that we were a later addition to this excursion and did not receive the communication where he then was rude to her, saying the same thing about the communication going out. The gentleman is a manager, which was shocking as he was inappropriate and unprofessional in every aspect of his dealing with the situation. 2b.) At the time of the issue there was no other manager available. And one of the destination services employees said their manager could have just called her and she could have gotten us on the later bus 3.) I spoke with multiple employees with minimal progress and only received a 200 dollar shipboard credit for the inconvenience. The cruse costs around 10k per person (1k per day per person). How 100 dollars per person is fair, is beyond me. 4.) General manager let me know that because we didn't pay for the excursion he can't give me money back... For those who do not know, excursions are included and there are a select few that are "special" that someone may pay for if they want to join. But I find it disrespectful to tell me that I am not paying for this excursions when it costs me 10,000 per person to get on this boat. Just because something is pre-paid in a bulk type package does not make it acceptable to claim that it is free. I had some other issues, including one other awful tour, but also had some great experiences. Regent has a lot of positives to it, but unfortunately I learned a lesson that may prevent me from continuing my time as a Regent Customer. I would have liked a more prompt response, a more respectful attitude and at this point I believe a 1000 dollar refund and 20% off my next cruise would be reasonable, but even after my travel agent contacted the corporate office, the response was "there is nothing they can do". Food is good on the boat, housekeeping is phenomenal, Most of the wait staff is great, sit down meals can be slow, excursions overall were great. Shows performed by the Regent contracted dancers are awesome, but this is going to be ending as Norwegian wants to use an in house team. This is probably going to be a downgrade, but this statement is an assumption based on how good the current team is. Read Less
Sail Date September 2016
This was a very average cruise and a real disappointment. WE have cruised many times before with Seabourn, Cunard and RCI, so were eagerly expecting an excellent cruise with Oceania. Not to be. Its a very nice ship and well kept. The ... Read More
This was a very average cruise and a real disappointment. WE have cruised many times before with Seabourn, Cunard and RCI, so were eagerly expecting an excellent cruise with Oceania. Not to be. Its a very nice ship and well kept. The food is good and the day to day staff work hard and are very helpful. Spa and Gym are good. BUT The management is dreadful. No captain contact - he doesn't 'do' customers! The Hotel management is weak and the ship is ruled by a Serb/Croat team of managers/supervisors who are just gang masters. They hate customers and are generally rude to all ! Don't bother with reception and the Tour desk. Customer service here is actively negative and brutally rude at times. Please sort out this! The toilets on deck 7 are dodgy. We had 5 problems of non working loos... The cruise customers were very old. Mostly in bed by 10 pm. Someone quoted that the style is not 'Country casual' - its American Geriatric !! Overall, this ship could be great with a change to management and a mixed age crowd.... Read Less
Sail Date August 2016
My 10th cruise - First on Silverseas We like small ships - the size of Whisper was perfect for us and the itinerary was interesting. We traveled with 2 other couple and all of us stayed in suites. We did not take any of the shore tours ... Read More
My 10th cruise - First on Silverseas We like small ships - the size of Whisper was perfect for us and the itinerary was interesting. We traveled with 2 other couple and all of us stayed in suites. We did not take any of the shore tours since we prefer to book a car and driver/guide. The cabins are well appointed and very clean - size were OK - but if there is a next time we will book a bigger cabin. The restaurants were acceptable with the typical array of buffets and menus. I was expecting a more selective quality and preparation. We tried all four restaurants and none of them impressed me. The grill was a fun place but the weather was too cold to enjoy it. The cost + restaurant La Champagne menu was disappointing since it never changed. So one dinner was sufficient. None of us participated in any of the cruise activities and went to the show twice in two days. The speaker was very good. We had some issues the first three days with employees attitudes, wine choices, etc., but were quickly fix by management. WIFI Services were terrible. Read Less
Sail Date July 2016
We travelled with 3 other couples to celebrate our 60th birthdays. Our cabin was very nice and the service in the cabin was very good. Their drink packages are very confusing. My wife and I each bought one only to find out it was for beer ... Read More
We travelled with 3 other couples to celebrate our 60th birthdays. Our cabin was very nice and the service in the cabin was very good. Their drink packages are very confusing. My wife and I each bought one only to find out it was for beer and wine and only when we were dining. If we were at the pool or any other locations during the day we were charged for our drinks. I felt like I was getting nickeled and dimed to death. We also noticed the service slowed down when they found out we were on the drink by the glass package. We had to wait a long time to be served. We did a shore excursion in St. Petersburg, Russia that was a total mess! We waited on the bus for over 30 minutes for one passenger. The driver would not turn on the A/C which made it miserable. Finally left only to get in to a traffic jam for approx. 45 minutes. Our first stop was to get on a boat to cruise the canals. One person in our group was using a walker which made it very tough to get on and off the boat. My friend and I helped him through all of this. When our boating was over, our guide informed us that our bus had been in an accident and we would have to walk several blocks to wait for the replacement bus. Again my friend and I helped the person that was using the walker navigate the busy sidewalks to the new pick up location. The new bus was very late and we were the last ones back to the ship. I tried to get a refund and was told that I would have to wait to be contacted by Guest Services. They never contacted me so we are trying to go through American Express to get this taken care of. I would never do that excursion again. I was shocked that no one would listen to my concerns. For that, they get a bad grade. Poor public relations! Read Less
Sail Date June 2016
We chose this cruise because we wanted to cruise through the Norwegian fjords. Silversea had the perfect trip and we booked it a year ago. The ship has very comfortable rooms and I cannot say enough as to how marvelous the food and ... Read More
We chose this cruise because we wanted to cruise through the Norwegian fjords. Silversea had the perfect trip and we booked it a year ago. The ship has very comfortable rooms and I cannot say enough as to how marvelous the food and service was on board. I have taken many cruises but none had such a fabulous group of personnel. I do want to congratulate them on this feature. The shows were quite good but not outstanding. The group was ok but they filled too many days with the same singers. The show presented by Vicky the cruise director was fantastic. She is a full fledged show-woman and offered the best show of the whole cruise. We ate at the Champagne restaurant twice. The service and the food was excellent. I do think that they could change the menu a bit every week . We canceled our third reservation because the menu didn't offer anything more that we would have liked. The disembarkation process was very well organized with no problems at all. The big problem was with the tours. We booked them ahead of time and thought we could count on this famous cruise line to offer only the best. Not so. The head at the tour concierge desk had not been on the tours, did not know what they entailed and when our problems were met, she froze and did not handle them properly. I do not think you can organize a tour in a zodiac that has no roof on a cruise across a lake in very cold weather and in the pouring rain; keeping in mind that 99% of the passengers in this cruise were over 60. There was another tour in a large Viking boat with the same problems and to make matters worse there was no places to sit down while the ship went to the other side of the lake. We were lucky that no one fell or got sick. The other 2 tours had guides that could not be heard and were not professionals . One did not even know the date of the church he was showing us. Very expensive and very disappointing.. Read Less
Sail Date June 2016
I booked this cruise over a year ago, specifically for the itinerary and size of the ship, allowing access to smaller fjords. It was more than I usually spend, however, from all reviews, it would be well worth the extra cost. I am a ... Read More
I booked this cruise over a year ago, specifically for the itinerary and size of the ship, allowing access to smaller fjords. It was more than I usually spend, however, from all reviews, it would be well worth the extra cost. I am a single woman traveler, mid-60's and accustomed to traveling alone, I have always met like-minded travelers along the way and had great experiences. I have cruised 23 times and been on 8 river cruises. A disappointing start, when the captain announced an anticipated storm on the North Sea, and the ship would leave Copenhagen later and miss our first port. I later discovered that many passengers had delayed flight. I believe we could have left on time and been ahead of the storm, riding out the weather in our first port. As it turned out, we spent two days at sea in the storm and then missed our second port, three days at sea! No adjustment was made to the itinerary to try to compensate for the loss of two ports. This was a small ship, the ports were not busy, a smart operator would have made changes to the itinerary to pacify passengers. The ship lived up it it's reputation as to service and food, I was happy with the service from an excellent butler, Ivy, and her team. My cabin was considered a "suite", as Silver Seas is an "all suite" cruise line. The bathroom was large, double sinks, shower and separate tub. Furnishings were worn, bed very uncomfortable. The food was better than average, however, quite repetitive after the first five days and no consideration was taken for the amazing fresh fish and produce available in ports. No special "theme" nights as we sailed through spectacular scenery in the fjords. Room service was excellent, the dining room dinners were slow and repetitive. I ordered room service 3 nights, which was more relaxing than dragging through a slow pompous dinner with stuffy passengers who loved to expand upon their number of sailing days, how many homes they own, and their brilliant careers. Between the hours of 5:00 - 7:00 pm food was only available from room service, so if you returned from a shore excursion after 5 pm, there was no choice of where to eat. The entertainment was very limited, repetitive and not too rate. Geared more toward the over 70's crowd. The cruise director extremely corny. The port lecturer, a "geologist" gave a talk most mornings, his slides were 15 years old. He did not go up to the bridge and broadcast as we sailed through magnificent fjords, villages and various points of interest. The shore excursions were expensive, tour guides poor, tours too slow paced and uninteresting. I later discovered that the shore excursions manager had not visited the ports in advance. A group on board called "Captain's Circle" had exciting excursions and planned activities on board for their guests which were well organized and when the occasion needed, their itinerary would be changed. No attempt to make alternative arrangements was made by Silver Seas. On one tour, we were put into an open, wooden boat in belting rain and taken over and back to an island for coffee, cake and a movie?! Embarkation was a breeze, as passengers arrived at various time. Disembarkation was a disaster - lots of confusion, people on wrong buses, no help loading/unloading luggage. I was put on a bus to the airport at 9:00 am for a 2:20 pm flight! About 50% of the passengers were leaving the ship, I don't know how they would have managed if 100% were disembarking. My Silver Seas experience was an expensive disappointment. This is a cruise line catering to a very select, over 70's market. Don't know how much longer they will survive in today's market. Read Less
Sail Date June 2016
This cruise was scheduled to depart Bergen, Norway on August 9 but mechanical problems with the ship on the previous voyage delayed and almost curtailed the cruise we were scheduled to take. Two days before the sail date, we received a ... Read More
This cruise was scheduled to depart Bergen, Norway on August 9 but mechanical problems with the ship on the previous voyage delayed and almost curtailed the cruise we were scheduled to take. Two days before the sail date, we received a notice that there were problems and we would "most likely" be able to depart from Copenhagen on August 11. In fairness, we were given the option to cancel our trip with a full refund or continue with a $500 shipboard credit and 30% off another cruise. Knowing Vikings excellent reputation and attention to detail, we took the risk. The effort to accommodate about 600 passengers and arrange excursions in Norway and Denmark on short notice was impressive. We were told that once we reached our French port of Le Havre, all would go as previously planned. However, this is where everything fell apart. All shore excursions were planned many months in advance so should have been seamlessly executed. First stop - Lisbon, Portugal. Excursion listed as "easy" for passengers was a grueling, hilly and 4 1/2 hours of walking with a 20 minute break. Many passengers chose to return to the ship half way through. When complaints were made, we were told that the excursion was listed as "demanding" on Viking's computers but listed as "easy" on passenger itinerary. And it went on that way for most of the trip. How smart does one have to be to see that 5-7 daily excursions listed to depart 15 minutes apart from the same exit will be a problem? We were told about a third of the passengers cancelled their trip. What would Viking have done with an additional 300 passengers in the same situation? Surprisingly poor planning especially since this part of the plan was in place months before the sail date. Beyond that, the staff was excellent, couldn't be more attentive. Food was excellent. Rooms well maintained. Read Less
Sail Date August 2015
VIKING STAR PASSAGE THROUGH WESTERN EUROPE I was conflicted about how to write this review. we had the misfortune to be on the august 8 sailing delayed by the ship’s engine problems, so a review of our cruise will obviously be ... Read More
VIKING STAR PASSAGE THROUGH WESTERN EUROPE I was conflicted about how to write this review. we had the misfortune to be on the august 8 sailing delayed by the ship’s engine problems, so a review of our cruise will obviously be colored by this (hopefully) onetime event that would (again hopefully) not be an issue for future cruisers looking for feedback on the ship. so i will try to resolve this conflict by separating our cruise experience from the ship itself to as great an extent as possible. i’ll start with our tale of woe related to the august 8 sailing. THE TRIP As many readers of cruise critic know, the ship broke down in tallin and did not make it to bergen where the cruise was supposed to start. the itinerary was altered and the embarkation city changed to copenhagen, so viking offered the option of cancelling for a complete refund. we had left for norway early and arranged our own air, so we were sort of committed to staying on the cruise. i don’t know how many people opted to cancel, but we heard figures from 15 -30%. So, those who opted to stay on the cruise were put up in hotel rooms in bergen for two days and then flown by charter flight to copenhagen where the ship was. viking did arrange 2 tours in bergen, one long and one short, which were better than nothing, but riding around in a big bus was hardly an equal substitute for being on the ship. the charter flight to copenhagen was well organized by viking, but the fact remains that we spent the better part of that day schlepping bags for check in at the airport, standing in line for security screening, and waiting for the flight to depart. hardly an even tradeoff for a day on the ship! we finally arrived at viking star about 7 pm. On the monday following the saturday we should have sailed. the next day, we had another bus tour of copenhagen, and the ship finally set sail around 10 p.m. we had been to copenhagen before and would rather have sailed first thing in the morning, but why we delayed until late in the evening was never explained. Our new itinerary involved transiting the kiel canal, which was interesting, but eliminated london completely and substituted lehavre for rouen. The unique opportunity to sail up the thames and seine to overnight near london and paris was the motivating force that prompted us and many other travelers to book this cruise almost 2 years in advance. now they were both eliminated. Once we reached lehavre, the previously booked excursions were still operating but now the trip to paris was 3 hours each way. we had booked the “paris on the your own” tour so we spent 6 hours in a bus for 4 hours to see paris. you can imagine how well that worked out! the next two days were at sea, and while i like sea days, it was soon apparent that viking had not arranged enough activities to supplement the reading, relaxing and eating of sea days. we then arrived almost 3 hours late to lisbon as the captain explained there was “maintenance” necessary during the trip. huh? there was a distinct lack of communication from the ship’s officers and i had the distinct impression that we were being kept in the dark about the condition of the ship. more about that later. Our next two ports, cadiz and gibraltar, were enjoyable but there was just too little time at each port, less than 12 hours. cartagena, where we had a full day, is a port looking for a reason to attract cruise ships. our included tour was to a date palm farm 1 hour’s drive away from the city. now i know more about date palms than i ever wanted. Our final port, barcelona, was again less than a half day. the included tour was a bus “drive by” of some of the famous sights in the city. after spending 30 seconds craning our necks to get a glimpse of the sagrada familia cathedral as we sped by, we left the bus at the next stop and took a taxi back to see the cathedral and other sights we were interested in. I would imagine that anyone contemplating a future viking cruise would be interested in how the company handled this irregular operation and stood behind its product. i would give them mixed results. the company is to be commended for finding housing for 600+ travelers in a busy bergen hotel market on short notice. they also did a really good job catering flights and coordinating baggage, check-in and transfer to the ship in copenhagen. this had to be a huge logistical undertaking and they pulled it off, pretty much without a hitch. On a less positive note, was the communication between the ship’s officers and the passengers. after all the dislocation and inconvenience we had experienced to start the cruise, i fully expected the captain to give us some information about the situation during his welcome aboard speech. what the nature of the problem? is it really fixed? why could the ship not make it to bergen? why could we not go down the seine to rouen since we cut out london completely? how was the new itinerary determined? why did we not eliminate cartagena, a port few would have missed, and used the time for rouen and paris as originally scheduled? so what did he say in his welcoming remarks? nada, zip, zilch except for clichés, platitudes and the welcome aboard speech that is scripted for all new arrivals. And then there was the “maintenance” remark to explain our late arrival into lisbon. as noted by another reviewer, we slowed down noticeably at one point enroute to lisbon. i noticed the single propeller wake aft of the ship as well and concluded as did he that we were down to one engine. since the ship's officers were seldom around to talk with, i asked the cruise director if all the engines were working. he assured me they were 100% operational. when i then asked him why there was only one propeller wake, he was obviously flustered and responded with the time honored cliché “i don’t know, but i’ll find out.” if he did, he never let me know. As a retired airline pilot, i am only too familiar with mechanical problems that cause delays, schedule changes and passenger inconvenience. i learned early on in my career that painful as it may be, you have to tell the people the truth, and you have to tell them as much as you know. i had the distinct impression that we were being kept in the dark about the real condition of the ship. THE SHIP now let’s talk about the ship. once finally onboard, we were impressed with the ship and its lovely décor. no glitz here; just tasteful, quality furnishings in lovely earth tones. we loved the outdoor dining options, the two deck explorer lounge at the front of the ship and the overall layout of the ship which made getting around easy. the world café, the buffet style restaurant offered a variety good food and was the only buffet-style ship dining room i have ever been in where we never had trouble finding a table, even during busy mornings. true, there were a number of cancellations on this cruise that undoubtedly helped the situation, but i have the impression that even with a full ship, the area would be accessible. we found the food above average is all the restaurants, although we did not eat at the chef’s table restaurant. the unlimited wine and beer with lunch and dinner was a welcome feature and drink prices at other times were reasonable. other features we liked: the 360 degree jogging/walking deck; the no charge self-service laundry that includes detergent; the flexibility of opening up the world café for outside dining; the absence of casino, photographers, art auctions and bingo; the absence of children (ok, call me a grumpy old man). perhaps the best feature of the ship was the friendliness of the crew and their excellent service. this could be “new ship syndrome” but i got the distinct impression that the crew was happy to be working for viking and they liked the ideal of drawing a regular salary instead of relying exclusively on tips. THE BOTTOM LINE so what’s my final conclusion about the ship and cruise? i think viking is on the right track and succeeded in some areas to incorporate the advantages of river cruising with ocean cruising. in other areas it has not. the included excursions, for example, were pretty poor. i’m not sure you can ever accommodate 950 people on anything other than big bus drive arounds, and i’m not interested in that. i did love the ship, however, and the all-inclusive nature of the cruise. i was impressed with almost everyone associated with viking and how they tried to make a bad situation better (with the exceptions noted above). i have cruised on crystal, hal and celebrity and believe the viking product was more than competitive with those lines. i’d say it will take a year or two to fine tune the details, but once the bugs are worked out, viking will offer a quality product that i would not hesitate to patronize again. BONUS REMARKS this has nothing to do with viking, but i offer these remarks for those who choose to fly to europe for a cruise or vacation. we, like at least a half dozen star passengers, had our luggage lost by british airways going through heathrow. heathrow is a nightmare of an airport to connect through under the best of circumstances, but they had a power outage in the baggage area the day we went through causing chaos. we got our bags 6 days later, at 9 pm the night before we left for copenhagen. some of the star passengers didn’t get there bags for the entire cruise. so, if you have a choice, avoid heathrow for your connections. Interestingly, had the star sailed on schedule, we would have gone without our bags. so, i guess it’s an ill wind……. Read Less
Sail Date August 2015
The itinerary can't be beat. Sailing up the Neva River into the heart of St. Petersburg and sailing through the Tower Bridge in London was exceptional. But the dining really took away from the trip. We were told by some frequent ... Read More
The itinerary can't be beat. Sailing up the Neva River into the heart of St. Petersburg and sailing through the Tower Bridge in London was exceptional. But the dining really took away from the trip. We were told by some frequent Silversea travelers that the menu was new for 2015 and was disappointing. We had to agree. It was limited and we often did not like the options for the day. Then the alternative was burgers and not very good ones, on a luxury cruse!! I was served a medium rare steak that was a very poor cut cooked very well done. The food was mostly mediocre, with a few good servings. The service was excellent with a couple of exceptions. Our "Butler" was a little difficult to understand and had some trouble understanding us. But She once she understood what we wanted she bent over backwards to accommodate us. The staff in the dining rooms were also excellent. The currency on board was US Dollars. This was a pain since we were sailing in Europe and we could not get change for Euros, that sort of thing. I think they did this to take advantage of the dollar's' exchange rate, which meant we could not. Read Less
Sail Date July 2015
Regent offered this cruise with business class airfare included. Upon returning from the cruise we and several other couples learned that the airline oversold their business class seats. Regent's offer was not contingent on an ... Read More
Regent offered this cruise with business class airfare included. Upon returning from the cruise we and several other couples learned that the airline oversold their business class seats. Regent's offer was not contingent on an "if available" basis. Several attempts to get Regent to give us an accommodation for this downgrade, including writing to specific executives, were dismissed with an insulting "there is no further consideration we can extend". Well of course there is. Regent simply did not want to. Having cruised with Regent several times, it is somewhat amazing that they would choose to forego a token accommodation and lose much more by our decision not to cruise with Regent again. The dining experience did seem to be a lower level than on previous Regent cruises. Wine selections were adequate but had been better in the past. There seemed to be a conscious effort by wait staff (read: management) to slow down wine service. At one dinner we instructed our waiter to return our food to the kitchen and serve us the wine we had requested several times already but had yet to receive. The food & wine issues aside, the failure to afford us a token accommodation for failure to deliver business class air as offered - and paid for - was completely unacceptable. Blaming the airline is not legitimate. The offer was made by Regent, who should have assured adequate business class seats were available. The question, as posed by another reviewer, is: are these systemic problems with new management wanting to maximize profits while alienating its affluent customers? Read Less
Sail Date June 2015
This was our second cruise with Oceania - both on the Marina. (This was my 12th cruise overall.) This is a beautiful ship. Still very well taken care of. No real signs of aging anywhere. They take very good care of it - especially in high ... Read More
This was our second cruise with Oceania - both on the Marina. (This was my 12th cruise overall.) This is a beautiful ship. Still very well taken care of. No real signs of aging anywhere. They take very good care of it - especially in high traffic areas. The front line staff are amazing. Very, very friendly and many recognized us from our last cruise (8 months prior). They really do whatever they can to make sure you are happy. That being said, I didn't find the officers or supervisory staff (maitre d's, etc) to be friendly at all. They were very standoffish. I had an issue and needed help from the Oceania Club Ambassador. As soon as she found out I wasn't there to book a future cruise and had an issue with the program, she lost all interest in me. (We had sailed a few times with Azamara and found all their officers, etc to be amazingly personable. They would never walk past you without saying hello or starting a conversation.) This time we booked a Penthouse Suite. Very spacious. Great walk in closet. Love the bathroom - with plenty of marble everywhere. Bulgari amenities are very nice - including the Bulgari bath tea bag. Afternoon canapés were ok - nothing special. Butler service was nice. The butler couldn't do enough for us. We had bought some caviar on shore and the butler brought us all the fixings to go with it (crackers, cream cheese, onions, capers, etc.). He even toasted bread we bought in Russia to go along with it! The Executive Lounge was a nice touch. Always available for coffee, sodas (although you already had them in your mini fridge in your cabin), and snacks. The concierge in the lounge wasn't particularly helpful but they tried. Food on the ship continues to be the best I've had. Three of the four specialty restaurants were outstanding and one was just ok. Toscana - the Italian one - was the best. Artichoke Parmesan Timbale appetizer was amazing. Polo Grill surf and turf did not disappoint. Red Ginger beef teriyaki was most tender beef ever. Didn't really care for Jacques. Had the lobster thermidor and it was just ok. Grand Dining Room was mixed reviews. Three nights on this cruise. Had an amazing Beef Wellington cooked perfectly! This was only a 7 night cruise - so could only get into each specialty restaurant once - which was disappointing. We wanted to eat at Toscana a second time but no luck! The spa was disappointing. We booked two massages in advance via Canyon Ranch. Once onboard found that they changed our times. When I asked why, they said that Canyon Ranch corporate doesn't have a clue about the staffing on each ship, capabilities, etc. Facility is nice - as is the gym. The only issue with the "private" spa deck is it seems like nobody is responsible for it. The spa staff doesn't do anything with the towels but the pool deck staff doesn't come through there at all either. In many ports, there were shuttle busses. Most went ok but there were issues in a few ports (Warnemunde and Helsinki) and Oceania didn't care about the issues at all. They say they are provided by the port and they have nothing to do with it. I don't believe that for a second. I've been on ships when the port provides the shuttle bus. They are shared among all the ships in port, etc. These were for Oceania only - so Oceania should have taken a more active approach in making sure they worked as planned. Instead, they just wanted to distance themselves and wouldn't even hear about the issues. Kind of concerning. While I really enjoyed Oceania - there are some issues that continue to bother me. Little things, but enough that I would look at Silversea or Azamara before booking Oceania. First, Oceania segments their customers more than the two other lines I mentioned. For example, regular cabins get limited breakfast room service, concierge level gets continental breakfast room service, and Suites get full, hot breakfast room service. Canapes only in suites and higher. Second, they make little things sound like they are big things. "Signature" chocolates are mints like you would get at a Marriott but they are stamped with the Oceania logo (I guess that's what makes them signature). Finally, they advertise suites have special check in lines. Not the case. One long line for everyone.   Read Less
Sail Date June 2014

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