425 Copenhagen Family Cruise Reviews

We arrived in Copenhagen 2 days before our cruise and had a chance to get acclimated to the time change, do a city tour and enjoy Tivoli Gardens. It was our second visit to Copenhagen and it was absolutely delightful. We visited the ... Read More
We arrived in Copenhagen 2 days before our cruise and had a chance to get acclimated to the time change, do a city tour and enjoy Tivoli Gardens. It was our second visit to Copenhagen and it was absolutely delightful. We visited the Viking Museum in Oslo and did the Hop-on/off tour. There was very little information on that tour, a bit disappointing but a lovely drive through the city. There were a few other things I wanted to do in Oslo but had resistance from my 14 year-old traveling companion so I decided to save those for next time. In Kristiansand we did the Rib Boat tour and it was fabulous. I could have spent more time exploring the small islands, but it was a really fun tour and a huge hit with the teenager. After the boat we had plenty of time to explore the city and have lunch, it was delightful. My favorite Norwegian port was our stop in Bergen. We walked to the Funicular and had no line for tickets. I could have spent a whole day hiking up there, but it was a short port day. I wish we had had more time there. Iceland was amazing but we spent soooooo much time in cars. I'm glad we got the brief view of the country, but I wouldn't recommend this as a cruise destination simply because it is so vast and there is so much to see, difficult to do in 3 days. We had private tours in both Akureyri and Reykjavick. The tours were awesome. Our first stop in Scotland was interesting, we did the Disney Port Adventures Neolithic tour. Very cool, we were back on the ship early which always makes the teen happy. My favorite was our Invergorden/Inverness and Loch Ness tour on our last port. Our guide was hilarious, and despite bus drama, we had a delightful time. A highlight of our trip was visiting the Warner Brothers Harry Potter studio tour on our disembarkation day. Do this if you can! I loved the length of this cruise, it was my first over 7 nights. I absolutely loved having 3 days at sea. Embarkation and disembarkation were easy and smooth. Food was fine, my kid was happy and I didn't starve. My frustration is always the over crowded buffet, some woman took a serving spoon right out of my hand while I was trying to dish myself an egg benedict. Loved the entertainment! Service on this cruise felt a little less than the magic I am used to from my previous Disney cruises, staff was a bit cold and rushed. Would I go again? Yes! We booked an Alaskan cruise while we were onboard this ship. Read Less
Sail Date July 2016
We had previously enjoyed a Princess cruise. The price was very good and ports seemed interesting. Northern Europe is a challenging itinerary to visit on your own. But a cruise makes it easy to experience many countries in a short period. ... Read More
We had previously enjoyed a Princess cruise. The price was very good and ports seemed interesting. Northern Europe is a challenging itinerary to visit on your own. But a cruise makes it easy to experience many countries in a short period. We were able to visit 7 countries including Russia, without getting a visa. The ship was very comfortable, and this was the best food i had ever had on a cruise in the dining room as well as the buffet. Elevators were adequate with rarely a wait. Staff was friendly and helpful, especially in the buffet, which made for less hassle and plenty of available seating. Our only complaint was slow service in the Anytime Dining room. Entertainment was quite good, with a wide range of options in the theater. Every night brought enjoyable music in the atrium, and most nits there was plenty of dancing to join or just enjoy watching. It was not necessary to go to the bars or disco or stay up very late to get your music and dancing fix. Read Less
Sail Date July 2016
This cruise was magical. Awesome locations! Awesome boat! Awesome food! Awesome Staff! Embarkation was a problem. The boat was late, and although there is little Norwegian could do, the port staff could have handled it better. ... Read More
This cruise was magical. Awesome locations! Awesome boat! Awesome food! Awesome Staff! Embarkation was a problem. The boat was late, and although there is little Norwegian could do, the port staff could have handled it better. To think they could move 2500 people into town and back again without long lines was poorly planned. They should have had a contingency plan in place, which included checking people into the boat and off the boat and into Copenhagen when we arrived. To think that 2500 people were all going to hop on a bus, show up at the port, and all get checked in quickly was crazy. Like I said, not the fault of Norwegian Cruise Lines. When we did get on the boat, Norwegian was as expected, excellent in every regard. The thing I respect most is that everywhere you go they are cleaning the boat, and providing cleaning stuff for your hands. The staff was excellent, friendly, and always pleasant. All the stops were fun. We did our own thing everywhere. I can go on and write about each stop and each restaurant but it would all read the same. Great fun. Great food. Great Staff. We really loved this cruise. And you can trust me, some of the cruises we have taken in Europe have not been very good in terms of good food, friendly staff and clean boats. Read Less
Sail Date July 2016
I chose this cruise for the ports of call-Norwegian Fjords towns of Stavanger, Alesund, Geiranger & Bergen. I went with a friend who used her Disney Vacation points to take the cruise and she is a huge Disney Cruise Line fan. She has ... Read More
I chose this cruise for the ports of call-Norwegian Fjords towns of Stavanger, Alesund, Geiranger & Bergen. I went with a friend who used her Disney Vacation points to take the cruise and she is a huge Disney Cruise Line fan. She has had wonderful experiences and really enjoys seeing the children have so much fun. Great memories. I have been on 14 cruises on various cruise lines including Disney. I choose a cruise because of the itinerary not the ship or cruise line. I prefer smaller to mid-size ships like the Magic because they are less crowded and can go into ports the larger ships cannot. The Disney Magic was a perfect choice. Although the same cruise is offered by Holland America & Princess and probably several others cheaper than the Disney Cruise. The ports of call were excellent. Lovely fishing villages with unique experiences in each town. We took several Disney excursions at each stop each one was well organized and interesting. We also booked 2 excursions on our own which were identical to several of the Disney excursions for about 1/2 price. They too were well organized. check out Trip Advisor, Cruise Critic etc for suggestions. Stavanger - we took the 90 min. Lysefjord Cruise tour which was really nice. Cruise goes to Pulpit Rock & back. cost $99 through Disney but could be taken on own for about $56 through Rodne Cruises. We boarded cruise boat next to Cruise ship and returned in time to take a 2nd Disney exclusive "home visit" with a Norwegian family through Disney which filled up quickly. This exclusive to Disney excursion was unique and well worth the $99 fee. Alesund - we took another Disney excursion to the island of Giske & Godoy with a Lighthouse tea break which cost $85 but without tea a little less. Tea consisted of Norwegian waffle & cup of tea nothing special about this tea break. We enjoyed the islands and this excursion was the best way to see them. Alesund is a beautiful town so take the HOHO bus ($18) or train tour ($12) for a good way to see the architecture. both tours stop at the Fjallstoua viewpoint overlooking the town or you can climb the 400 steps up from town center. Alesund is a nice town to walk around with grocery store near ship. We took the train tour which was about 1hr 15min and enjoyed it. Geiranger- the most scenic town of the cruise. We did not take any Disney excursions at this stop but took (2) on our own through Geiranger Fjordservice which have the same excursions as Disney for a lot less. Geiranger Fjordservice was easy to work with and to set up tours through. We chose a combination tour which included a 60 minute boat cruise out to the Geiranger Fjord and a Panoramic bus tour up Eagles Rd for $47pp which is half of what Disney charged for exact same tours. Boat cruise and bus tour were located @ pier and very easy to use. Bergen - largest of towns. the Historic Bryggen district is within walking distance of ship and can be walked in 10-15 min. There is a lively fish mkt in the town center and a funicular to the top of Mt Floyen as well. The historic museum ticket includes several museums and cannot be bought separately until 4pm so we didn't see it. The Bryggen historic district had lots of cafes and interesting shops and wandering around this historic area was fun. There is also a HOHO bus that stops at the pier but since it was raining we decided not to take it. We took a Disney excursion out to Evard Grieg's Troldhaugen with a private piano concert which was excellent. Cost $69pp and worth every penny. You can also take this same tour with concert recital @ 1pm through the Tourist Information Center leaving @ 11am returning @ 2:30pm for $30. We chose the Disney because it was earlier in the day leaving more time to explore Bergen. It rained on and off most of the day which is typical of Bergen. We were lucky as most of the days were sunny or mostly sunny with little rain. Copenhagen- We spent 2.5 days in Copenhagen before our cruise and highly recommend that you spend some time in this lovely city. It is a walkable city with good public transportation and lots to see and do: including Tivoli Amusement Park which was Disney's inspiration for Disney Land; (3) Royal Palaces including changing of guards, crown jewels, ancient ruins and current Parliament. It has a very interesting fishing history and a wonderful Canal district called Nyhavn where we stayed @ reasonably priced Hotel Bethel right on the canal. Highly recommend this hotel. It has it all, best location in Copenhagen for sights, cafes, HOHO bus stop, metro, canal tours and fun. It's in the heart of Copenhagen. You must book month's in advance. It's a small boutique typical European Hotel. The staff is excellent and the rooms were clean but small so typical of older European hotels. It was large enough for us. A bonus is that we were able to open our windows and look out right onto the canal. No AC. I'd definitely stay here again and again. Eating in Copenhagen can be expensive but the street food experience across main canal, food court under Masdan Nord Store; and wonderful free breakfast buffet @ Bethel kept our costs reasonable. Copenhagen is world known as a culinary city so you can have what ever experience you're willing to pay for. Noma one of the world's top restaurants is located across the main canal from Nyhavn. I loved the Danish pastries and the ice cream shop across from our hotel was fantastic. I was on the Disney Magic about 5 years ago and there have been several changes since them. Besides adding the topside water slide which wasn't used a lot on this cruise with temperatures in 60's & low 70's. Another change in the Magic is that they no longer offer single beds but all the rooms have a queen and bunk beds. I miss the single bed option especially when you travel with non-family members. One of us had to sleep on the bunk bed which was tolerable but would have been a lot better if we both could have had single beds. Most cruise lines offer this set up, I wish Disney did. Disney probably has the best entertainment of all of the cruises I've been on especially for a medium size ship. I've been on several RCL larger ships that offer very good entertainment including ice skating rings etc. But for general entertainment Disney has the most professional performances. Another change on the Magic was in the dining rooms. They have gotten rid of Parrot's Cove and now have another restaurant called Carioca's. The food on the Magic is average. I've noticed a decline in the quality of food on all cruise lines in the past 25 years. for example; the lobsters were large and tough, the salmon overcooked and the meat dishes tasteless. The rest of the food was average at best with the appetizers probably having the best choices. Disney does not offer anytime dinning which I really like. This type of dining is more convenient and adds to the fun of meeting different people every night. Wish Disney would do this. We ate at all of the "free restaurants" with Lumier's being my favorite mainly because I felt the food was slightly better. The topside cafe now Cabanas was always crowded with little sitting room so we usually ate whenever possible at Lumier's for breakfast & lunch or at Daisy De-Lights which had limited but very good food. If you are looking for cruise with really good food look elsewhere. The service as on most cruise ships is excellent. I have found that the cabin stewards, the meal servers and everyone else on most cruises are very friendly & helpful and Disney was no exception. Their service was outstanding. Embarkation and Disembarkation was smooth and organized. However we did have to walk in the rain both times we checked in and out. Disney should provide an awning to keep it's passengers dry in Copenhagen especially since it rains a lot there. We used a taxi to get us to the terminal checking in and used the Disney transfer option to airport leaving. Both worked well. All in all this was a wonderful cruise to a beautiful part of the world and I would definitely go again. I would not have been able to see all of these places had it not been on a cruise. Disney took good care of us and I'd go again on this exact same cruise with Disney. If I were paying for this cruise and weren't taking children, I would check out several other cruise lines as they offer the same ports of call and same experiences for less money. I have found that most cruises lines offer the same good service and experiences on similar size ships. My preference from past experiences would be on HAL as they also have smaller ships with less crowds and the food is somewhat better. My experience with Princess on the Island Princess (March 2016) 10 day Panama Canal cruise was not as good as I had a terrible mattress for 10 days and had to pay extra money for a mini-suite in order to get a room with a tub/shower. Probably won't use Princess again because of this experience. Read Less
Sail Date June 2016
Chose this cruise because it worked well for coordinating schedules. The itinerary was good: Really enjoyed each port. Would have liked more time in Helsinki and Stockholm, but got a decent overview of both cities. This was our first ... Read More
Chose this cruise because it worked well for coordinating schedules. The itinerary was good: Really enjoyed each port. Would have liked more time in Helsinki and Stockholm, but got a decent overview of both cities. This was our first experience with "Free Style" cruising and I am not a fan. The food on the specialty restaurants was good. Service in those restaurants was good. The other restaurant choices were not good and service was rushed and waiters did an average job. I'd compare the non-specialty restaurants to a meal at someplace like Golden Corral or Ruby Tuesdays: Not exactly what I would have expected on a cruise ship. We did not utilize any of the shore excursions offered through the Cruise Line, instead opting to use Alla Tours. (I'll write a separate review on a different site for them). One last item: We're currently sitting in Stockholm over 4.5 hours late for our departure with a mechanical on the ship. The last update we heard on that was 4 hours ago when we were told we'd be leaving in 2 hours. Mechanical issues happen, but the lack of updates is frustrating. Read Less
Sail Date June 2016
Chose this cruise line because of the ports (7 in all) we would visit. Not disappointed. Best cruise I have taken thus far. Whatever good you have heard about Princess is true. Best dining ever including the main dining rooms, good ... Read More
Chose this cruise line because of the ports (7 in all) we would visit. Not disappointed. Best cruise I have taken thus far. Whatever good you have heard about Princess is true. Best dining ever including the main dining rooms, good size cabin, excellent staff and especially the cruise director and her team. Even the Horizon Court and Horizon Bistro (buffets) were excellent. Enough seating, wait staff brings you your juice, water, and coffee to the table, tons and I means tons of activities and entertainment to chose from. There were all ages on this ship ranging from families with young children, teenagers, young adults, couples of all ages, and seniors. Lots of wonderful families from Australia. Cannot say enough good things about this vacation. The Sanctuary, which is extra - $20. for a half day) was well worth it on one of our sea days. They deliver free food to your lounge chair as well as come around with scones,etc during the regularly scheduled tea time (3:30 pm). Very quiet area for reading, relaxation, and just looking out at the sea. There are also other areas on the ship on decks 16-17 that offer quiet areas for lounging weather permitting. Gave this ship and itinerary 10/10. Read Less
Sail Date June 2016
Hi All, I have been cruising since 2009 at least once or twice a year and all have been with Carnival until this year. We went with NCL since we chose a destination that Carnival does not sail. The itenarary was great and can't ... Read More
Hi All, I have been cruising since 2009 at least once or twice a year and all have been with Carnival until this year. We went with NCL since we chose a destination that Carnival does not sail. The itenarary was great and can't complain for the most part about the excursions. However, I was not impressed with the ship, food, or staff. 1. During the booking process we requested an egg crate for the sleeper sofa. This was not provided and when we requested one they had no more to provide. The ship should keep one egg crate for each sleeper sofa, because those things are awful!!! I paid way too much to not sleep well. 2. Food - very bland in comparison to Carnival. This was the first cruise I've come home from weighing less than when I left. Maybe that's a good thing. The most disturbing part for me was the lack of concern for those of us with allergies. I have a shellfish allergy and advised this during my booking, but my reservation was marked that I was lactose intolerant. 3. Spa - love the Thermal Spa offer. Totally worth the price right up until they dumped so many chemicals in that you could hardly breathe, eyes were burning, and it bleached my brand new bathing suit. There is a sign that says there is a risk of fabric discoloration. I could accept that if it happened the first time we went in. However, it was on the 4th visit that it happened. The spa made no attempt to rectify the situation either. 4. Ultimate Beverage Package - would be a great value if we had been on the ship more often and were Pepsi drinkers. The package does not include bottles of water, specialty coffees, or Red Bull. Despite the fact that all of these drinks were less than $15. Out of our 9 days on the ship we only had 2 days at sea to really get any good use of the package. 5. Excursions- These were great, but keep in mind when they say Level 1 there is a lot more walking than indicated. Wish they would have explained this better as I feel my mother did not have a good experience. She has walking difficulties which is why we choose the Level 1 activities. It wasn't until we were on the excursion that we found out there was a significant amount of walking in some places. Europe is not very handicap friendly from what we saw. Oh, and the Hermitage at Night excursion we would have taken had the description of it made it clear that only cruisers would be in the museum during the visit. Better descriptions make all the difference. Last, but certainly not least, the day the ship broke down. Fortunately, this happened in Stockholm and not in St. Petersburg. This was not a travel issue for me because we had padded an extra day in Copenhagen. We did miss out on our extra day of exploring Copenhagen, but at least we didn't have the travel arrangement hot mess that others did. Some friends of ours were not so lucky and we heard many other stories of people who were not able to get home in a timely manner. I don't feel NCL was very forthcoming with details of the delay which caused many to be delayed in getting home. My friends actually rebooked their flight twice. They were told they would be able to disembark in Stockholm, but were later told they could not. This misinformation caused them to be delayed 3 days in Copenhagen before they were able to get home. Overall, the ports of call were great and as much as I wish it had been a Carnival ship it was a great trip. Read Less
Sail Date June 2016
First, It was very disappointing to find out before my cruise that the price of my cabin was lower that what I paid for more than 800 US dollars plus extras like the wine package. Customer service just gave me an upgrade to a cabin with ... Read More
First, It was very disappointing to find out before my cruise that the price of my cabin was lower that what I paid for more than 800 US dollars plus extras like the wine package. Customer service just gave me an upgrade to a cabin with bigger window. :-( The food was not extraordinary at all as other had commented for this ship, in fact sometimes the food was better (or looked better) at the Market Café Buffet that in the Versailles Main Dinning Room. It is said that the O'Sheehan's Bar a& Grill restaurant was always open but in fact there were times, around 11am and 5pm, that we were told the kitchen was changing shift and it was going to be close for 30min. We even waited more that that in some occasion and not drinks were even offered. One friend took the liberty to ask a waiter for a cup a coffee and he was rude replying that we had to wait for few minutes. So, it is a lie that it is always open. The two slides in the main swimming pool were not functioning, we were told they were broken and they never work in the 9 days of our cruise. I wonder how a simple thing can not be fix by the magnitude of the ship, but later there was a mechanical problem with the ship, so I guess this talks by itself of the "maintenance on the ship" . The ship suffered a mechanical problem at the Stockholm port that delayed its departure for more than 8 hours, we were talk that the arrival time to the Copenhagen port was going to be 3pm the next day but at the end we docked around 5pm. Due to this a lot of people lost flights, excursions, etc. It was a complete chaos the day at sea that you can even enjoy it. By the time we reached the Copenhagen port (5pm), it was a completely chaos, lack of organization and communication. The captain never gave any announcement anymore, not even when we docked at Copenhagen. The staff was given misdirection and people were angry, mad and frustrated with their service. In my case, due to this delay, my own excursion in Copenhagen was missed and the NCL company of course does not cover this, neither rushing into the airport for my flight and the expensive cab due to the high demand. In my opinion, this company/cruise/ship does not deserve to be sailed again, there were too many negative things than positive so i would not sail with this company in a future neither i would recommend it. Read Less
Sail Date June 2016
Over the past 12 months, this was our third cruise with NCL. Although the itinerary and destinations were great, the service onboard was terrible. At the end of our journey, the ship experienced "technical difficulties with the ... Read More
Over the past 12 months, this was our third cruise with NCL. Although the itinerary and destinations were great, the service onboard was terrible. At the end of our journey, the ship experienced "technical difficulties with the engine" while docked in Stockholm. We were then informed that our ship would arrive late in Copenhagen (10 hours behind schedule) on July 4th. As a result we missed our flight to Canada, no support was offered from NCL staff in regards to booking or indemnities. We are hopeful that our travel insurance will cover part of the 4100$ my husband and I had to spend to return home. NCL offered up to 250$ for a one night stay in Copenhagen and up to 300$ for flight change fees. Due to a shortage in rooms available in Copenhagen, we had to sleep 4 people in one bedroom with 2 twin beds at 370$ a night! On top of that, the only flight that could bring us home to Canada before the following weekend was through Ataturk Istanbul (only 4 days after the attack). Nonetheless we understand that unplanned event like these happen but the way it was mismanaged by NCL is what disappoints us the most. During our last 2 sea days, we felt anxious, stressed and helpless with our situation and it ruined an otherwise great vacation. The staff was in no way compassionate or good communicators. Good costumer service is always expected from travelers, NCL (Star) was not able to deliver that. Ship is functional and has a mix of dated rooms/décor and redone areas. Not luxurious or anything but good for the price. Food/dining was okay. I would definitely recommend a cruise on the Baltic Sea but with another company! We will continue cruising but are done with NCL for now. Read Less
Sail Date June 2016
My husband and I took Alla tours in July 2016 while on a cruise in the Baltics with Regal Princess. Our guide Natalia in St. Petersburg was very helpful and hard working. Corrine in Tallinn and Holly in Stockholm were very knowledgeable. ... Read More
My husband and I took Alla tours in July 2016 while on a cruise in the Baltics with Regal Princess. Our guide Natalia in St. Petersburg was very helpful and hard working. Corrine in Tallinn and Holly in Stockholm were very knowledgeable. If I have to make one constructive criticism would be that the restaurants where we had lunch in Saint Petersburg were very nice but the food and service could be much improved. We would definitely recommend Alla tours. We spent a day and half in Copenhagen before the cruise. Highly recommend the canal tour in Copenhagen. The embarkation on the ship went very smoothly. Princess Regal is magnificent. The dinning experience on the ship was uneven. The entertainment was average nothing special. Al in all it was a great vacation. One more thing my husband was very upset that ESPN did not cover European Soccer championship. We are definitely considering taking another cruise with the Prices line in the future Read Less
Sail Date June 2016
We chose this cruise as we had been on the same cruise and ship a couple of years ago, and having had our first child, and first grandson for both sets of grandparents, we wanted to celebrate by doing a family cruise. The Garden Villa is ... Read More
We chose this cruise as we had been on the same cruise and ship a couple of years ago, and having had our first child, and first grandson for both sets of grandparents, we wanted to celebrate by doing a family cruise. The Garden Villa is unique in providing a suite with 3 bedrooms, and was ideal for this purpose. The itinerary is really good, especially the stops in St Petersburg and Tallinn. Unfortunately, 2 problems arose: Firstly, we booked and paid for the premium drinks and dine around package but these were not provided, and we are having to take legal action to recover the money paid. Secondly, and the reason why I would advise anyone who reads this not to travel with NCL, is that the ship broke down in Stockholm and was around 10 hours late back to Copenhagen, which unfortunately meant we were to miss our flights. This should not have been a problem, but NCL's solution was to provide customers with an hours 'free' internet access in the middle of the Baltic with no connectivity. They provided no assistance in rescheduling flights, and most alarmingly, despite knowing there was no accommodation available in Copenhagen due to a Jazz festival, and no flights out that night, thought it quite reasonable to dump a family with a 6 mth old baby on the dock side with nowhere to stay and no means of getting home. There were others worse off - people whose medication had run out, a lady in a wheel chair on oxygen who had collapsed due to the stress etc (they offered her a taxi to the airport for a price of $120, and suggested she slept on a bench in the airport until her rescheduled flight 2 days later). NCL refused to acknowledge our complaints or concerns, and it took 4 months to get most of the out of pocket expenses and service charges refunded (despite a promise of 2 weeks), and took repeated letters and emails. This was to be a cruise of a lifetime for our new family, but is now one that I can't even bring myself to look at photos from as the whole experience was so stressful and unpleasant. NCL could have rearranged flights and accommodation for its passengers given it is a global travel company with land based offices, but instead treated passengers with contempt. You may be lucky and have a cruise without problems, but do you really want to risk travelling with NCL when this is how it treats you? Read Less
Sail Date June 2016
We chose this 24 night cruise because of the itinerary. It proved a good choice. On board dining and service was what we have come to expect fro HAL. Very good. The ports were worth visiting, particulaly the 2 days in st Petersberg. ... Read More
We chose this 24 night cruise because of the itinerary. It proved a good choice. On board dining and service was what we have come to expect fro HAL. Very good. The ports were worth visiting, particulaly the 2 days in st Petersberg. We did miss our last port, Helsenborg Sweden due to high winds and no pier space. However, the MS Zuiderdam is definitely showing her age. Outside of our veranda, the crew spent nearly every day grinding, chipping, hammering, welding and painting the rusting portions of the lifeboat gantrys. The noise and constant dust/paint chip accumulations on our veranda meant we could not use them. The noise was so loud, that an afternoon nap was not a pleasant wxperience. The type and extent of this work is something that would normally be done during a re-fit not while at see with passengers. HAL did compensate us for our situation and this made us feel a bit better. Would we sail with HAL again? Most definitely. We view this cruise as an anomaly. Read Less
Sail Date June 2016
Chose this cruise for the port cities and for the Copenhagen embarkation so we could spend 3 full days there before the cruise departed. Booked hotel there through Princess and it was in a great location with excellent service, restaurant ... Read More
Chose this cruise for the port cities and for the Copenhagen embarkation so we could spend 3 full days there before the cruise departed. Booked hotel there through Princess and it was in a great location with excellent service, restaurant and comfort. The Regal Princess is a beautiful ship with many restaurants, shops, places to "hang out" and, most importantly, great service and friendliness from all the staff. Every time we left the ship for shore excursions and disembarkation, there were many helpful, smiling staff to assist and direct us to the proper bus or area, so no one was confused or lost their way. My family of 5, which included 2 14yr olds, enjoyed all the shore excursions that we had reserved online before the cruise. The ports were interesting and fun and each of our local tour guides was well-educated and informative about their cities and had plenty of trivia and jokes to keep us interested in so much history. We chose several 10 hr excursions and most others were 4-7 hours, and we enjoyed them all and learned a lot. The entertainment shows were amazing -- lots of talent, glitz & glamour from the "Broadway-like cast. The magician was superb !!! The theatre was always completely full for all the shows. We had Anytime Dining so could choose our own time to eat dinner. We used the Horizon's buffet for the convenience and ease at most of our meals, but also used the Specialty restaurants twice and the Symphony Dining Room. Many great food choices in all the restaurants and the service was always prompt and efficient. We are already trying to decide on our next cruise, definitely with Princess and hopefully another ship as beautiful and efficient as the Regal. Read Less
Sail Date June 2016
My wife and I chose this cruise based on Holland America's reputation for excellence and because of the ports we would be visiting and the excursions available. We explored Copenhagen prior to embarking and particularly enjoyed Tivoli ... Read More
My wife and I chose this cruise based on Holland America's reputation for excellence and because of the ports we would be visiting and the excursions available. We explored Copenhagen prior to embarking and particularly enjoyed Tivoli Gardens. Both embarkation and disembarkation were handled very smoothly. Flex dining in the Vista Restaurant was well done at all meals. Our balcony room overlooked the stern of the ship. Upon our arrival we noticed the toilet would not flush; the lighting in the bedside table lamps was poor; the balcony chairs and ottomans were covered in soot; the balcony was very rusty and also had mould. The toilet was supposedly fixed during our lifeboat drill on the first day. However nine days later due to run-on the bathroom floor was flooded at 3:00 A.M. Ten days after leaving port and although the issues had been reported, the toilet continued to run-on and the temperature in the shower fluctuated between hot and cold. Over the next three days the wake-up call service was inoperable; the toilet continued to run-on and although requested we did not receive our wake-up call. Our thirteenth day brought a notice that the balconies were being flushed to keep them in pristine condition. This was laughable and I reported to the front desk that our balcony had rust; our wooden rail was down to bare wood, and there was soot everywhere. On the fourteenth day during the night the toilet overflowed again. Finally again, a plumber arrived who guaranteed us he had fixed the toilet. The same day the wooden rail was replaced and the balcony painted. Over the next few days we were charged for a bottle of water we had not consumed; breakfast was delivered half an hour early and prior to our wake-up call. On our second last night while leaving Newcastle upon Tyne the door between our balconies blew open and was banging in high winds. It was re-attached the next afternoon. Read Less
Sail Date June 2016
Enjoyed the ports of call as there was great weather and scenery. We had minor rain only on one June day. Traveling above the arctic circle with having no sunset was expected, but still strange. You have to travel in winter to see the ... Read More
Enjoyed the ports of call as there was great weather and scenery. We had minor rain only on one June day. Traveling above the arctic circle with having no sunset was expected, but still strange. You have to travel in winter to see the northern lights. The two most northern stops were smaller and more desolate, but the southern ports were quaint to larger cities with deep fjords and greenery abounding. -5 stars Food and food service was excellent and would rate as good as or better than Princess with whom we have cruised 4 times before. Shopping seemed bland and specials not really special - 2 stars Shows were good, but most were way too loud. - 5 stars but you really have to pick you seats if you don't want to be blasted. Onboard activities- rather slow and for an experienced cruiser, rather dull - 2 stars Dancing- 2 stars, since the centrum is really not a place to dance and the dancing lounge was empty Read Less
Sail Date June 2016
We had never travel to Scandinavia and thought the cruise would be a great way to experience many different cities in a short time. It didn't disappoint. The Regal is a beautiful ship and our cabin was nicely appointed. We booked the ... Read More
We had never travel to Scandinavia and thought the cruise would be a great way to experience many different cities in a short time. It didn't disappoint. The Regal is a beautiful ship and our cabin was nicely appointed. We booked the Enclave area in the spa for the journey and were able to relax in the steam room, sauna & pool when onboard. We took shore excursions at every port and overall were satisfied with the quality with a few being exceptional. The food onboard was very satisfactory and the service was excellent except for one night. Our only complaint was the entertainment- not that there wasn't plenty of activities- just most of them were not of our interest. However we were never lacking things to do. We used Princess Easy Air to book our flights which worked out well. We flew in a day early and arranged a hotel room through them also. We were greeted promptly when we arrived at the airport and transported to the hotel where our room was ready. Considering we had flown overnight that was much appreciated. Embarkation went smoothly as well as disembarkation and transfer back to the airport. All in all we had a wonderful experience. Read Less
Sail Date June 2016
A neighbor arranged the cruise and invited others to join. First, let me say that cruising is not my first choice of vacation. I would rather spend more time in one location and decide what to do on our own. However, as this cruise went ... Read More
A neighbor arranged the cruise and invited others to join. First, let me say that cruising is not my first choice of vacation. I would rather spend more time in one location and decide what to do on our own. However, as this cruise went to a part of the world we had never been, it seemed like a good option. The cruise was on the Baltic Sea and visited St. Petersburg, Tallin, Helsinki, Stockholm, Copenhagen and Berlin. The food ok and plentiful. Everything seemed set up to get as much money out of your pocket as possible, but I witnessed other passengers who seemed to be there to spend as much money as they possibly could, so it depends on what one chooses to do with your recreational funds. The waitstaff, room stewards were courteous and efficient. The entertainment was better than I anticipated. The ports of call were nice and the cruise was designed so you can say you were in a lot of countries and cities. However, there is not much option other than to book expensive tours as you spend so little time in any one place. I'm glad I went, but it will be some time before we go on another cruise. Again, our usual way to enjoy Europe is to pick a country, go for a minimum of three weeks, rent a car for the duration and stay in B&B's. Due to the way we enjoy traveling our cruise review may be somewhat biased. Read Less
Sail Date June 2016
We chose the Serenade of the Seas because of the port of calls. We sailed from Copenhagen to Stockholm, Estonia, St. Petersburg, and Helsinki. Overall we had a real nice time. The ship is a little older but has that throwback elegance ... Read More
We chose the Serenade of the Seas because of the port of calls. We sailed from Copenhagen to Stockholm, Estonia, St. Petersburg, and Helsinki. Overall we had a real nice time. The ship is a little older but has that throwback elegance from the bigger ships. It is easy to get around. The staff was very friendly and the rooms were nice and clean. We did shore excursion at every port of call. The first port of call was Stockholm and we chose the bus tour. The staff was late getting us on to the bus , which in turn cut into our tour time. So we were rushed in Stockholm and unable to do a little shopping for gifts. We were giving the option of staying back and taken a cab to the boat. However at that time we were unsure if we would make it back on time to the boat. Plus we spent money on the excursion and didn't feel the need to spend more money on a cab that might take the long way back to the boat. The rest of the excursions went smoothly with St. Petersburg and Estonia being the best stops. Due to the age and size of the ship, it has it's limitations. The dining experience was alright, but not spectacular. After the first few days, you get tired of the same thing over and over. There is only so many times you can do a buffet. We were on a Norwegian cruise last year and had plenty of options as to where and what to eat. Another thing they need to work on is internet connection. We paid roughly $200 for internet on two devices and we got almost borderline dial up speed. This was frustrating when you have to send emails for work or family. It was not worth it. Also for the two days at sea, there was limited entertainment. They have the occasional trivia or guess that tune, but it was either scheduled during shore excursions or at other times when there was a show going on. Plus if they had a lecture on health/welness or the art of folding a napkin, it eventually turned into a sales pitch. They would have 70's Disco dance or 80's dance and karaoke. The shows were good, the first night was a comedian, the second night was a showcase of 70s-90's songs, third night was Irish Tenors and the final night was popular Broadway plays turned into movies. The stateroom cabins were nice, however the TV selections were abysmal. For such a large English speaking passenger list. You would think the channels and programs would cater more to their audience. I understand that the boat cruises the Baltic, but I wish they had a system like the airlines, were you can call up shows on demand to watch. Instead, they maybe had one channel dedicated to adult entertainment. And that channel showed the same series and episodes over and over. After the second day, you got tired of the 2 episodes of " Two Broke Girls" , "Mom", "Person of Interest", or "Chicago Fire". I will admit , I didn't go on this trip to stay in the cabin to watch tv, but when their is no activity you want to do at that moment or it is late at night, at least have something people can watch and not the same episode every freaking night. I enjoyed my overall experience on this trip. Would I go on the Seranade of the Seas again? Probably not. Not unless they seriously upgrade their meals, internet, tv programs. My next cruise, I will probably consider Royal Carribean, but it has to be a bigger ship with more options. Needless to say I will probably look at at what the other cruise lines offer first, especially Norwegian. Read Less
Sail Date May 2016
I think the ports of call are great, and Holland America has a strength in being port heavy for travellers who like to maximize time exploring countries like me. There was good onboarding and off boarding during ports of call, organized ... Read More
I think the ports of call are great, and Holland America has a strength in being port heavy for travellers who like to maximize time exploring countries like me. There was good onboarding and off boarding during ports of call, organized and efficient. However guest relations response to my concerns were severely lacking. Within the first week, a cleaner had accidentally thrown out my dad's diabetic needle which was very expensive. He went for days without this needle which was detrimental to his health. In addition I was staying with my parents and had a pull out sofa bed in the same cabin, at 5 feet 2 inches my feet were exactly at the end of the bed right before the drawer and the steel rods were poking out of the bed into my back giving me a back ache. During the night, my parents in the dark had to cross over my bed to get to the bathroom, risking the probability of accidentally stepping on my legs. I complained to the front desk after the needle issue and was given a partial credit to cover costs but we still had to pay the balance out of pocket. As a solution to the bed issue, they offered to put another mattress on the pullout, this was after 6 days of discomfort. It wasn't ideal and I felt bad that the cleaner would have to take out the mattress and put it back everyday, and it would also become dirty from being dragged on the hallway, so I just said he could leave it even though it took up a lot of space. There were other rooms available which could have solved the problem but the front desk rep told me I'd have to pay at least $1000 more to move in there. If they had given me a decent bed in the first place I wouldn't need to move! Throughout the cruise I noted that many of the staff other than the cleaners or servers never smiled or said "hi", and just wanted to sell you whatever they had to. On the mandatory drill the first day, the staff member at my session made a snarky comment to me and just gave me a bad look every time I saw him subsequently. I voiced these concerns via guest survey and was given an upgrade from low ocean view to high ocean view and a dinner on the Pinnacle Grill for my next cruise. Instead of giving me any monetary compensation for the trouble, they wanted me to spend at least 3 to 4 thousand dollars on another cruise to be eligible for the upgrade. As fate may have it, I am currently planning another cruise, and saw one that caught my eye in terms of the ports on Holland America; but all rooms on the koningsdam had full ocean view so my upgrade was no longer applicable. The guest relations member I spoke to, Daphney, refused to give me the average monetary value of the ocean view upgrade to my new cruise citing that she was giving me a credit out of "goodwill" and she has final authority to decide the amount, and that it doesn't have to be based on the same or even similar value as my initial oceanview upgrade. She refused to let me speak to the manager saying he never talks to guests, and seemed she was on a power trip thinking she had final authority. I could tell from the rudeness and lack of professionalism that she didn't care if I didn't buy the cruise costing the company over $4000. In response to my email discussing the stunning lack of customer service, the supervisor Lisa reaffirmed all Daphney's arguments. She never gave me a contact number to speak to her directly, and even if she did nothing would change. Obviously I will not patronize Holland America anymore. Why should I give them a chance when they clearly don't care? I'd rather pay more for a company that actually values guests than one who just wants to take your money and treats you like a number. By the way, I have sailed on Celebrity Cruises in the past, and Holland doesn't compare on any level at all. When a smaller customer service issue arose there I was immediately given a reasonable refund, not just a upgrade to my next cruise! Read Less
Sail Date May 2016
Fantastic itinerary !!! Warnermunde ( very far from Berlin ) , I"ve stayed at Rostock, Tallin (wonderful place), St. Petersburg (2 days, awesome ) , Helsinque ( beautiful city) and Estocolm is awesome !!! Old ship , but in good ... Read More
Fantastic itinerary !!! Warnermunde ( very far from Berlin ) , I"ve stayed at Rostock, Tallin (wonderful place), St. Petersburg (2 days, awesome ) , Helsinque ( beautiful city) and Estocolm is awesome !!! Old ship , but in good conditions, my cabin number 11056 was great, with old furniture, but good size. Good restaurants, I"ve bought the four nigth dining package and I"ve loved it. Cagneys has great lobster with fries truffés, Teppanyake was great, La Cucina was good. I only didn't like the two complimentary restaurants Ginza and Shehhan"s, a lot off fritters. The majority off the shows was great, I Loved the show with Yuri and his wife, there was another show with a russan couple fantastic , and the last night show Paradis had some greats acrobats. I only hated the Russian Folcloric Show with a folclore group from St Petersburg, and as I was sited very near the palc I could"t get off , The ship was plenty of medium age people (more than 60, like us ), a few families with small children and was very calm and quiet. I think there is not a travel for people expecting a lot of action, the live music I didn't like so much. There is not a cover and hot swimming pool, just jacuzzis and one at open air. Read Less
Sail Date May 2016
This was our 5th NCL cruise. We've only sailed on NCL in suites. We were in suite 11010, a 2 bedroom, 2 bath suite with a living and dining area and a small balcony. The suite was identical to the suite we had several years ago on ... Read More
This was our 5th NCL cruise. We've only sailed on NCL in suites. We were in suite 11010, a 2 bedroom, 2 bath suite with a living and dining area and a small balcony. The suite was identical to the suite we had several years ago on the Jade, but wasn't a Haven suite as the Star doesn't appear to have Haven level suites. The suite was perfect and our room steward and butler were fantastic. We had pre-purchased a 5 night specialty dining package and loved Cagneys. We used to love Le Bistro, but there have been many changes and we didn't care for Le Bistro now, so we did not return for a second night. We ate at Moderno and, to us, it was just okay. Although the service was exceptional. We're from Miami, Florida and we have authentic Brazilian or Argentinian restaurants so we thought they did a great job of recreating an authentic restaurant, but it didn't compare with what we're accustomed to. That should not detract from the food or service. It's just our opinion based on our experience. We had room service delivered from the main restaurant and it was very good. One night we ate in Aqua and thought the service was good, but the food was mediocre. We ate in Ginza and thought it was very good. We ate lunch in O'Sheehans and were looking forward to some American food, and the hot dogs were very good. We didn't care for the wings or the nachos, but that is more our particular taste because the food was fresh and served hot. We did not attend any shows and were disappointed that they only had musical or acrobatic acts and did not have comedians or magicians. The shows just didn't interest us. The ports were great and the Concierge was helpful. I had 2 massages, a mani-pedi and a hair cut/style in the spa and my son had a shave. The spa staff was friendly and skilled. I was disappointed that they did not give you access to the spa pool/showers/steam rooms, with the purchase of a service. I don't remember ever being on a cruise where the purchase of a spa service did not come with access to the spa facilities, except for this one. They wanted me to purchase a day spa pass, even though I spent hundreds of dollars in the spa. A very poor policy and it reeked of nickle and diming a guest who paid a lot of money for a suite, plus a lot for 5 different overpriced spa services. We had the unlimited beverage package and think that the value is for people who drink hard liquor and mixed drinks. We did find a French Rose on the beverage package that we could live with, but nothing else. And, you have to be careful; I would order Rose and they would bring me Beringer White Zinfandel and tell me it was Rose. Really. We purchased the unlimited Wi-Fi and thought it was a value for the 9 day cruise, but it was slow. Atmospheric conditions seem to impact the speed. With an unreliable and slow speed, we would not purchase a limited plan because you will waste your money. We love NCL and we will continue to sail NCL. But, we feel a little less enamored with NCL after this cruise. Read Less
Sail Date May 2016
I choose because it has the ports in North Europe I wanted to go and heard that Princess has the best food of all cruise lines. Disappointed. The food in the 16 deck buffet is not good, almost same food every day. Hardly any cold cut, they ... Read More
I choose because it has the ports in North Europe I wanted to go and heard that Princess has the best food of all cruise lines. Disappointed. The food in the 16 deck buffet is not good, almost same food every day. Hardly any cold cut, they serve funny food like liver in the morning, fried rice etc. They use plastic cup and I am not sure it is the cup or the tea, it is the only ship out of 6 I have been on that the tea taste funny. Oatmeal and congee is cooked so thick you have to dilute it yourself, but for whatever reason the congee also taste funny. The food in the dining room is of high quality, we have prime rib, filet migon, beef tenderloin, beef wellington, the beef is excellent, but not cook right. Veal scallopini marsala is so different from what I had in Toronto before you wonder. Hard any good entertainment compare to RCI and Celebrity. The Theater stage is smaller than most RCI and Celebrity newer ships. Only 1 extra pay specialty restaurant, they have a Italian restaurant that serve same pizza and 2 pasta dishes (1 veg.) all the time. Excursions are all very expensive, I not sure if it is northern Europe or the ship. Only 2 waiters introduce themselves before dinner and serve with a smile. Others look like they are over worked. Cabin is very small especially the bathroom, you have to open the door if you want to towel dry yourself. Room is not designed properly, hair dryer attached to drawer but under the big TV not the mirror. Service and cabin cleaning staffs is good and normal like all other ships. I have been to 5 cruises before this one, this is my overall rating, RCI, Celebrity, Celebrity, Princess, Norwegian, MSC. Read Less
Sail Date May 2016
Absolutely faultless from start to finish. The Regal Princess is appropriately named...she is stunningly gorgeous. This was a first Cruise for both my daughter and I and now we are totally hooked. We chose a balcony room and it ... Read More
Absolutely faultless from start to finish. The Regal Princess is appropriately named...she is stunningly gorgeous. This was a first Cruise for both my daughter and I and now we are totally hooked. We chose a balcony room and it was so worth that extra bit more, especially for a first time experience. The entire staff were totally awesome and so helpful. Loved the use of the Gym and enjoyed all of the shows. The food was amazing and we loved that we could go hang out by the pool, watch a movie and have a Burger. My favorite place was Sweden but also enjoy the other ports we went into and had wonderful excursions at each place we went. Met some wonderful people and exchanged emails with a few since returning home. Looking forward to my next escape from the hum drum of every day life and going on another cruise :-) Read Less
Sail Date May 2016
The Baltic sea cruise and neighboring countries and cities were a delight, with smooth sailing, on time arrival and great city excursions. I especially want to site BEST GUIDES (office@bestguides-spb.com) that provided a wonderful 2 day ... Read More
The Baltic sea cruise and neighboring countries and cities were a delight, with smooth sailing, on time arrival and great city excursions. I especially want to site BEST GUIDES (office@bestguides-spb.com) that provided a wonderful 2 day excursion in St. Petersburg. Our guide there was extremely knowledgeable on details of the sites and museums. And the driver did extremely well navigating the bust traffic streets. Our family group of 7 were well satisfied with Princess' performance. The very efficient and friendly service of the waiters at our group of 7 table at the first seating in the Allegro dining room was especially noteworthy, especially our lady from Thailand. The embarkation and disembarkation in Copenhagen went very smoothly, especially if you have an early flight out of Copenhagen. princess uses a staged approach to get averyone off the ship in a timely manner. One point to make is to use public transportation when you can as it works very well in the cities we visited. For example getting to the new port in Copenhagen can be done from points in the city using the train then connecting with bus 27 which takes you right to the ship. WELL DONE. Read Less
Sail Date May 2016
We recently returned from our Baltic Sea cruise with NCL on the Norwegian Star. The cruise was better than expected based on reading all of the mixed reviews. We booked a balcony cabin on the 8th floor (8552) and were very please with ... Read More
We recently returned from our Baltic Sea cruise with NCL on the Norwegian Star. The cruise was better than expected based on reading all of the mixed reviews. We booked a balcony cabin on the 8th floor (8552) and were very please with both the location and size of the room. We had ample space for clothes, although i would've like more drawers, and enough room for all 3 of us (husband, 4 yr old son and myself). Yes, we went on a Baltic Sea cruise with our 4 year old; he travels very well :) The ship is laid out terribly and was so confusing to get to one location to the next; that was the biggest drawback to the Star, but otherwise was renovated nicely and very clean. The buffet was a buffet and what you would expect from food meant to serve a lot of people in a little amount of time; it was average. I was disappointed there weren't a lot of choices. Celebrity by far does the best job with a buffet. The food was good, but not memorable. The restaurants were excellent for the most part. Versailles and Aqua were the main dining rooms and were very good, no complaints, but the staff/ service was average. That's the drawback with freestyle dining is that you don't have the same table and seating time so you don't get to know your server, so there is little personal attention. The positive to freestyle is that we were not limited by a dining time which I actually enjoyed a lot more than I thought I would; we also did not experience a wait ever. In addition to the main dining rooms, we ate at O'Sheehan's and loved the prime rib on the 1st night, excellent! We tried Ginza and I hated it; the service was terrible and the food was average at best. I definitely recommend buying the 3 night specialty dining package before you leave; it was a great bargain. We made reservations at La Cucina, Teppanyaki, and Cagneys' before we left as they book up fast or so they tell you. La Cucina was ok, we should've ordered the lobster pasta, and ordered steak instead, bad choice. The steak was good but not memorable and the lobster pasta certainly looked memorable. Again, the service was ok but not great; they seemed annoyed and overworked. Also, the restaurant was not full at 6:00pm for our reservation but showed that it was online. Teppanyaki definitely needs an advance reservation as they only serve 12 at a time. The food was excellent; order the seafood mix of shrimp, lobster and scallops. Service was much better. Cagney's was our last night and we ended up having a full steak for my husband and a whole lobster for myself, all included in our package. Service was excellent. All in all the speciality restaurants were worth the cost and service was much better than the dining rooms. We did not book any shore excursions through the ship as the cost was on average 3 times what you would pay to just do it yourself. For all of the ports except St. Petersburg, we purchased hop-on hop-off tickets and had no issues. For St. Petersburg, we splurged and booked a private tour with Grazioso Travel for our 2 days for just the 3 of us. It was amazing and I highly recommend this tour company. The attention to detail and service was above and beyond. We saw everything we asked for and more. She even let us stop unscheduled at a shop she recommended to pick up some local souvenirs we requested. In Berlin, port of Warnemunde, we rented a car from Sixth Rental Car and they totally hooked us up with a Mercedes complete with GPS, which was much nicer than what I reserved online. It is so easy to drive to Berlin from the port, and it's all on the autobahn! No speed limits in some places; I was a dream come true to drive on the Autobahn in a Mercedes. The biggest disappointment to our trip was that the port of Stockholm was cancelled due to inclement weather. This is obviously not the ship's fault or NCL's fault, but it did put a small damper on the trip as a whole. We were really looking forward to Stockholm, instead we spent an extra day in Copenhagen, which would've been fine but we had already spent 2.5 days there prior to the cruise. We took the train to Odense, the birthplace of HC Anderson, rather than staying in the city. I will definitely sail with NCL again and were pleasantly pleased with the ship, food, and overall experience. Read Less
Sail Date May 2016

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