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80 Copenhagen to Europe - All Cruise Reviews

We had a party of six for this cruise. Overall very enjoyable with some complications. Mostly not the fault of NCL. The biggest problem was wind near Warnemunde, that prevented docking for about 24 hours. Thus all of the Berlin tours, etc. ... Read More
We had a party of six for this cruise. Overall very enjoyable with some complications. Mostly not the fault of NCL. The biggest problem was wind near Warnemunde, that prevented docking for about 24 hours. Thus all of the Berlin tours, etc. were cancelled. There was really only enough time to walk around Warnemunde, not even time to get over to Bad Doberman, where we had very much wanted to take the Mollie railroad. The day delay also meant that Tallinn was missed entirely. Reboarding for some took a long time as German security (their TSA), did not seem to be prepared for the number of people needing to reboard. Clearing customs in St. Petersburg the first day also took a long time. We were also disappointed in having the port changed in Sweden from Stockholm to Nynashamn. OTOH, the weather was otherwise excellent, much better than forecast, other than a little too chilly for swimming. Not a high priority in our case, but may have contributed to fighting larger crowds at other venues. Criticisms are mostly fairly minor. The atrium and other smaller areas used for entertainment were somewhat awkward and sometimes difficult to face the audience. The only open smoking area is the Casino, which is the middle deck of those for the restaurants, shops, etc so if you are sensitive to cigarette smoke, as I am, it filters both up and down from there. We never ate at the noodle bar, because it was right next to the casino. O'Sheehan's, which is on the other side of the casino was fortunately mostly isolated. Our schedule made it such that we mostly had to take early breakfasts, which limited us mostly to O'Sheehan's and the cafe, as nothing else was open that early. O'Sheehan's was fine for breakfast, although the menu was fairly limited. One pleasant surprise was that the ship was often close enough to land to get a cell signal, at least if one was on the starboard or top of the ship. The on board wifi was rather poor as I understand. I did not have it, but my brother in law did. The restaurants were all quite good, including the free style restaurants, although service could be slow at times. We tried Tepanyaki, Cagney's, Le Bistro and Moderno's. All were very good, but Le Bistro was by far the favorite for my mom and I. Since we usually had a party of six, we made reservations well in advance. We liked Le Bistro so much that we tried to make a second reservation, but they were booked solid for the remainder of the cruise. The entertainment was pretty good. The million dollar quartet was the best, but the others were quite fun and very engaging with the audience. Mostly went on our own for shore excursions, except St. Petersburg, where we had an excellent guide through Denrus tours. Do have to recognize that it is a very large ship and will have issues typical for large ships, but did meet our expectations. Very pleased with the cruise. Read Less
Sail Date June 2017
Took a nine day cruise around the Baltic with the family. Were reluctant at first due to the expense and recent terrorist attacks in the countries we were visiting. Opted for deluxe accommodations in "The Haven", which ... Read More
Took a nine day cruise around the Baltic with the family. Were reluctant at first due to the expense and recent terrorist attacks in the countries we were visiting. Opted for deluxe accommodations in "The Haven", which wasn't all that great. Service was good, but almost too many visits to our room so felt like we didn't have much privacy. Had someone walk in several times while someone was showering so you have to constantly remember to push privacy button whenever someone is in the room. Difficult to do with family of 5. First stop was Germany which we couldn't get into until the next day due to weather. Then we had only a 1.2 day vs the full day we booked with an excursion that had to be cancelled. To add insult to injury, we had to wait over an hour to re-board the ship. I have never seen anything like it - a line longer than the ship and not single file. Unbelievable! Then we skipped our stop in Estonia also due to the Germany fiasco. Russia was fine but limited to tour lead excursions - no self guided without visa. Finland was interesting. Our next stop should have been Stockholm but that was changed to some random Swedish port. You then had to pay to ride an hour or so into Stockholm and back again. We opted for a local excursion but were told the night before that it was cancelled. All in all it was a lot of work to get the kids from Miami through London into Copenhagen and a night in a hotel then repeat on the way back. My concern is that the ships are getting so big that they are becoming more difficult to maneuver into some ports and local waterways. I know it sounds dire, but I would assume they would also eventually become terrorist targets with 4000 to 5000 people aboard. Read Less
Sail Date June 2017
I have taken two other cruises with NCL to the Bahamas and to Alaska, I looked very forward to the Baltic's capitols cruise because of the ports of call. We went on the second cruise of the season for the Baltic because it was the ... Read More
I have taken two other cruises with NCL to the Bahamas and to Alaska, I looked very forward to the Baltic's capitols cruise because of the ports of call. We went on the second cruise of the season for the Baltic because it was the less popular time to cruise and avoid heavy tourist crowds. We found out before we made our first stop in Warnemunde, Germany that the harbor pilot came aboard at 7 am and said that due to high winds at the port the ship would have to wait for better conditions. The high winds continued till the following morning till we docked for a 5 hour port of call visit. The captain announced that we wouldn't make a stop at Tallinn, Estonia because of the lost time. We continued on to St Petersburg , Russia with wonderful weather. We also continued on to Helsinki and Stockholm.without problem. The Getaway stopped at Warnemunde to drop off 400 passengers and pickup 400 passengers which caused part of the problem. I heard that NCL is rethinking the practice because of unpredictable weather in Germany. Also removing Helsinki (no much to see for tourists) as a port of call to Gdansk , Poland. With is better suited for tourists. These changes would improve the cruise to excellent rating. Read Less
Sail Date June 2017
We chose the Norwegian Getaway Baltic cruise from Copenhagen on June 3, 2017. Our embarkation experience could not have been better. We arrived at the cruise port in Copenhagen at about 10:30 and we were on the ship not long after 11 ... Read More
We chose the Norwegian Getaway Baltic cruise from Copenhagen on June 3, 2017. Our embarkation experience could not have been better. We arrived at the cruise port in Copenhagen at about 10:30 and we were on the ship not long after 11 without being crowded at all. Once on the ship, it took a pretty good amount of time for the staterooms to be ready, but once they were, it was wonderful. We were in a family balcony cabin on deck 9, and it was incredible. Note that most of the balcony cabins on deck 9 have a partially obstructed view looking down because of the covering over the Waterfront deck on 8, but this did not bother us too much. We did not realize it until the end of the cruise, but there are very large drawers under the sofa that really add to the storage space in the room. Dining I would describe the overall dining experience as very good, and I am a fan of Freestyle dining, but it had its pros and cons. Pros: the buffet was always great and there was never a time where the entire buffet was closed except between midnight and 5:30 am even if it was just a small section open. I also loved the open air portion of the buffet and that it was never hard to find a table. There are also two bars in the buffet area if you want a drink. There was a different theme each night that corresponded to the port that we were in which I thought was a nice touch. We also tried all three of the included main dining rooms, which were the Tropicana Room, Taste, and Savor. We only went to the Tropicana Room once on the first night and It was not a good experience. There was loud music making it hard to talk, and the service was slow and the waitress was not very friendly. Also, there were small portions and the food was not that good. The next night, we tried Taste, which was better, but still was slow and the food was average. There were Two nights on the ship that we ate at Savor, which was by far our best main dining room experience. The service was quicker and the food was much better. The other included restaurant on the ship, O'Sheehans Irish pub was also a great place to grab a meal, and they are open 24 hours a day. Sometimes we had to wait a pretty long time, but I was a fan. The only specialty dining we did was the Illusionarium dinner show which I highly recommend. They served us Filet Mignon and shrimp, and the show was amazing. I would definitely recommend getting there about 15 to 20 minutes early because some of the tables do not have a very good view of the stage. Entertainment One of my only real complaints about this cruise was that I thought the entertainment was rather subpar compared to Royal Caribbean. The first show we saw in the Theater was Burn the Floor. The dancing was good but it matched a Miami itinerary/crowd better than the Baltic itinerary/crowd in my opinion. We chose not to see the million dollar quartet, but we did see the Russian Folklore show which seemed kind of thrown together for the itinerary. Around the ship, there were small bands playing in different locations which were good for the most part, but my only complaint regarding this is when they played in the atrium, it was right beside the internet cafe, guest services, the shore excursion desk, and cruise next, making it very hard to talk. The best show that we saw was the one that we had to pay for in the illusionarium. Overall, I thought the entertainment could have been better. Another tip would be to check out the Moderno breakfast buffet on deck 8. It was much less crowded than the main buffet and the food was great. It was also included even though it is a specialty restaurant at dinner time. Other Activities around the ship There were lots of fun things to do around the ship such as the basketball court, the waterpark, mini golf, and the ropes course. Regarding the waterpark, one of the ships biggest attractions, the five waterslides, were barely open. Also, towards the end of the cruise, the two drop out slides were not operational. One recommendation for the waterslides is that I would definitely wear a shirt because they will hurt your back. The high ropes course was a lot of fun, but don't do it if you are scared of heights. Mini golf was also fun but I did not understand why it had to be closed at 10. I did not do the rock wall, but it looked like about what you would expect on a ship. What I would call a major design flaw is the running track. It passes through the busiest part of the deck which is just too crowded to have runners. I also would not recommend signing up for escape the big top. Service Overall, the service on the ship was excellent. Our room steward was soft-spoken, but he did a good job of keeping our room made up. All of the wait staff we had was good except for our waitress in the Tropicana room. The whole ship and the bathrooms were always clean and the staff was always friendly. Ports and excursions. We were able to visit all of the scheduled ports without issue, which on this cruise included Berlin (Warnemunde), Tallinn Estonia, St. Petersburg Russia, Helsinki Finland, and Nynasham (Stockholm) Sweden. We only booked one excursion through the cruise line in Nynasham which essentially picked us up at the ship and drove us into Stockholm which took about an hour. We also got a brief city tour but it was mostly free time in old town. I think the itinerary was great but a little exhausting if you do an all day tour at every port. I think it would have been good to make it a 10-day cruise with one more sea day. All in all, it was a great cruise and I definitely would have chosen it again. Read Less
Sail Date June 2017
This was my 5th NCL cruise (20+ overall). The ports of call (9 night itinerary) were excellent. The cruise departed and returned from Copenhagen with stops in Warnemunde (Germany), Tallin (Estonia), St Petersburg (Russia), Helsinki ... Read More
This was my 5th NCL cruise (20+ overall). The ports of call (9 night itinerary) were excellent. The cruise departed and returned from Copenhagen with stops in Warnemunde (Germany), Tallin (Estonia), St Petersburg (Russia), Helsinki (Finland) and Nynashamn (Sweden). THE SHIP: The Getaway is a massive ship and its sheer size is impressive. Embarkation took 20 minutes from bag drop-off to setting foot on the ship. Disembarkation was a breeze (well done NCL and the port of Copenhagen!). The interior, although modern, tends to be dark and could be more upmarket. A major issue I had was the terrible smell of smoke in the public areas, let alone the casino. The Atrium area spanning decks 6, 7 & 8 was noisy, overcrowded and smelt like stale cigarette smoke. This is an issue many NCL passengers have been complaining about since the debut of the NCL Epic, yet NCL insist on allowing smoking in the casino which opens up to many other public rooms. Give smokers their own smoking section that is blocked off from the rest of the ship. Not only does the smoking make the ship smell bad it is also a health risk. We stayed in an inside cabin. The cabin was a reasonable size but could do with more closet space. The bathroom and shower was large. Our cabin steward (Leo) was excellent. The room was always clean and tidy. The bed was comfortable with nice linen. The ship lacks an observation lounge and the views from the promenade deck are blocked by lifeboats. They do not have a heated pool or one that can be enclosed in inclement weather (unless you pay $180+ for a pass to the spa). THE FOOD AND RESTAURANTS: I was pleasantly surprised by the good quality of the food in the garden café (buffet restaurant). The staff in the garden café was by far the friendliest and most efficient compared to staff in other restaurants. Taste and Savor restaurants are not impressive in décor, look or feel. The food was ok. The Tropicana Room is beautiful but we found the food terrible (we ate here on the last night and it rates as the worst meal I’ve had on a cruise ship). I cannot judge this ship by one meal only, so overall I think the food was very good. Service in Taste, Savor and Tropicana Room was very slow. Our meals took so long that we never stayed for dessert, we could not bear the thought of waiting any longer. The staff on duty was very busy and did their best, but it seemed like the ship was understaffed. Cirque du Dreams – excellent food. Noodle bar – tasty food but it took extremely long to serve our order. I felt that beverages on the ship is insanely overpriced. ENTERTAINMENT AND ACTIVITIES: Welcome show – boring and was a waste of time. It did not set the right tone for the excellent entertainment to come. There should be less talking and more entertaining! Burn the floor, Cirque du Dreams and Million Dollar Quartet = 10/10. Typical cruise ship activities such as the “Newlywed not so newlywed” etc. are fun, HOWEVER most are held in the atrium. This area is over crowed with not enough seating. It is noisy as the Atrium also houses customer service, shore excursions and the next cruise desks. The level above has a huge pub and it is also the main “thoroughfare” to get from one side to the other on the ship. Activities held her will be better if held in the theatre. Magician – if you really like magic you will find his 1st show a disappointment as some of the tricks he does I’ve seen done a kids parties (come on…. falling apart scissors for adults?). Having said this, he is an excellent showman and comedian. He is charismatic and lovable. If you can look past the basic magic he does, you will enjoy the show. He did two shows, the 2nd show was much better in terms of magic and he did an amazing mindreading trick. A huge disappointment is that many of the so called activities are talks on health and fitness only to find that they do this to sell products or services to you rather than it being an educational activity. It is all about making extra money for NCL. Other entertainment “activities” are game shows, unless you pay to participate there is no point to attend (e.g. Deal or no deal). The Cruise Director is excellent, friendly and clearly loves his job. Seeing him makes you feel happy. If you have cruised with NCL many times before, you may find like I did, they are mostly good at what they do BUT it is the same thing over and over again. It is like having a music track on reply. How many times can one get excited for a FABBA or Glow party? I’m starting to get bored with what NCL has to offer. PORTS OF CALL: We enjoyed all the ports. Getting on and off the ship was easy and quick except for St Petersburg. Be prepared to wait for up to 2 hours to be cleared through customs on day 1 in this beautiful city (the is border control and no fault of NCL). The excursions on the ship are expensive. We did our own walking tours in each city except for St Petersburg. We can highly recommend SPB Tours with whom we did the two day highlights of St Petersburg. This excursion was almost identical to the one offered by NCL but $200 per person cheaper. Double check your port for Sweden, sometimes the ship actually docks in Nynashamn which is an hour by train from Stockholm. The train trip is convenient, affordable and easy to do on your own, no need to take an expensive excursion. FINAL THOUGHTS: NCL is a good company to cruise with, but they need to “spice” things up for return passengers as we get bored of doing the same old things we did on other NCL cruises. The staff are really good at what they do, they are good people. NCL need to ensure they have more staff on duty in the main restaurants so that service times can improve. The only staff I encountered who were downright rude were the people manning the customer relations desk. I went there twice and both times the men who dealt with me were not friendly and they were rude. They made me feel like I’m an inconvenience to them instead of them being there to help and give me advice. NCL must stop advertising ports as one place although they know all too well the ship docks an hour or more from the advertised place… Warnemunde IS NOT Berlin and Nynashamn IS NOT Stockholm. No matter what the fine print says, just be open and honest. Many passengers complain about this as they felt mislead. I would recommend this cruise to others. Happy cruising! Read Less
Sail Date June 2017
The itinerary on this cruise was good. Ship was very large so it took a few days to get orientated. Solo cabins are super cute but the housekeeping in this area of the ship needs attention. Solo staff leader was a lot of fun which made ... Read More
The itinerary on this cruise was good. Ship was very large so it took a few days to get orientated. Solo cabins are super cute but the housekeeping in this area of the ship needs attention. Solo staff leader was a lot of fun which made the cruise a little better. Spa deals could have been better advertised. Port stops were really smooth and had good flow which was good. Food was fine but a little boring after a while. This cruise did not have any outdoor BBQ like others. Service in restaurants was very good and the entertainment was excellent. Smoke from the casino drifted a bit which was a bit unpleasant at times but it was not as bad as I expected with the casino being open to mid ship. Lots of outside bar seating which was really nice as it gives you the opportunity to sit outside. Read Less
Sail Date June 2017
NCL used to be better. This is our fourth time sailing on NCL and they just keep going downhill. Even though this is a rather new ship, we did not enjoy ourselves as much as previous cruises. Ports: The destinations are great (but ... Read More
NCL used to be better. This is our fourth time sailing on NCL and they just keep going downhill. Even though this is a rather new ship, we did not enjoy ourselves as much as previous cruises. Ports: The destinations are great (but not much to the credit of the cruise line). Although would be better to dock at Stockholm rather than faraway Nynashamn. The boarding time for Nynashamn was changed without any prior information given to me. During booking, the ship is schedule to depart from Nynashamn at 5pm (meaning all aboard by 4.30pm). So I booked the dinner show at Illusionarium for 5.30pm. My dinner booking was shifted to 8.45pm when I get on board with only info of "program changes". I then realised the ship will depart from Nynashamn at 7pm instead just 1 day before reading the newsletter. On reaching Nynashamn, NCL put up posters in lifts that all aboard by 4.30pm. This is so confusing! My wife called up guest services and they apologise for the wrong info in the lifts. NCL can't event get this simple information right? And shouldn't they inform all passengers via email before the cruise since the timing has changed since booking? Dining: We used to enjoy NCL Specialty Dining and used to pay cover charge for it and also ultimate dining plans. The new ultimate dining plan now has so many limitations. We prebooked the ultimate dining plan for 5 meals and printed that we booked it from NCL website. We also prebooked Illusionarium at lower price since we are on the ultimate dining plan. When on board, we were told that our booking for the ultimate dining plan did not go through. I was shocked as I have printed from NCL website that I already booked it. If I have not booked it, I wouldn't be able to book the Illusionarium at lower price. No use arguing with NCL. They just say their system shows that it was not booked. I asked them, isn't NCL website also their system? They just say sorry, they have no answer. We then bought the ultimate dining plan for 5 meals again on board. So whatever NCL website shows may not be true? So NCL website can say that you have paid for the entire cruise and when you turn up, they can say you have not paid? It used to be that you can order anything you want for Specialty Dining. We used to be able to order any number of appetisers, (we usually only order 1 main) and any number or desserts. This is no longer so. Only 1 appetiser, 1 main and 1 dessert. There is also NO Lobster option at all in Le Bistro and Cagney's. We only had lobsters at Ocean Blue but have to pay additional to go to Ocean Blue even when under the ultimate dining plan. Is there any more lobster night in MDR? I do not know as I was not at MDR most of the nights. Ship: This was a problem when we were in Norwegian Jade. The assigned smoking area is right in front of the children's pool. When the ship sail and people smoke, all the smoke is being blown into the children's pool area. The solution is really simple. Just assign the smoking area to the other side (starboard instead of port). Jade told us they can't do it halfway through the voyage as smokers will be confused where is the right assigned area. Now, after 2 years, we face the same situation for Getaway. Is it so difficult for NCL to shift a few smoking signs? Why do they need to blow smoke to our children playing in the children's pool? I can't be bothered to tell NCL this time as they will tell me they can't change the signs. I just removed the gratuities that my daughter need to pay. It doesn't solve my problem but I hope that it sent NCL the message. Cabin: As mentioned by others before the balcony area is so tiny. Activities: The gym is only opened at 6am. Many ships that I been before (including NCL ships), I can go into the gyms before 6am without any problem. Just leave the door open but this is too difficult for Getaway to do. Entertainment: Nothing memorable. Best one I would say is the performance at the Illusionarium but have to pay extra for it. Because of that, the performers have to work so hard for so few audience (no where near full house). Disembarkation: I left the ship early to go downtown to pick up a rental car to drive back to the ship to fetch my family. They disembark later than me. My wife let my 4 year old daughter stay in the terminal and pop outside the terminal for a moment to see if I have arrived as it was very cold outside. To her horrors, NCL staff don't allow her back into the terminal to get the 4 year old out! I will leave out the details of the shoutings and confrontations to just get my daughter out. Does NCL not have any common sense? It was not an immigration or border control area. Just a building where NCL try to do some crowd control. No way to negotiate just for that? NCL intent to keep my 4 year old? Read Less
Sail Date June 2017
We chose the Norweigan Getaway because it was going to the Baltic Capitals. We are a 65 year old couple and we walked a LOT but loved every minute. The cities were beautiful and the tours were great. We used an outside tour company than ... Read More
We chose the Norweigan Getaway because it was going to the Baltic Capitals. We are a 65 year old couple and we walked a LOT but loved every minute. The cities were beautiful and the tours were great. We used an outside tour company than those on the boat as they were cheaper and just as good. Our inside cabin was very nice and well kept, but on the lowest deck. And we have taken Norweigan before. We were put on the lowest deck (5) in a room for 3. So I hit my head twice badly on the twin bed on the wall and bled profusely the first time. We would have preferred being in a room for 2. This is also the first cruise where we heard the people in the room next to us snoring loudly. The boat was nice and we received free gratuities and $125.00 from Norweigan. The entertainment was ok, but you had to pay for the really good ones. The Million Dollar Quartet was awesome!! Too much skin on the ladies in the main shows. We loved the Getaway mini golf course, slides, climbing wall and especially the zip line and rope course. Cool! IF we had had children with us, they had a great children's play area with spurting water and animals, children's pool, etc. Very well equipped for kids. That all being said, next time we will choose a smaller boat, even without those amenities. To have 4,000 tourists on one boat not to mention crew was too many people. The main place to eat on the Lido deck was always crowded and crazy. Spa room was TOO expensive and all their services too much also. I would have paid up to $60 for a massage - not $88. Why not give half an hour for $44! You don't need to overcharge and more people would have one! No more evening chocolates on your bed as we had before, if you were on the 5th deck anyway! Service was still good but we've been on other cruises where all the staff were happier and spoke to you more besides "Hello'. Ship activities and games were kind of childish - best legs and the Newlyweds. Try more games like the Trivia. The musicians were awesome - Abba concert etc! Need more activities for men - like computer or iphone classes etc. Could have done without the LGBT meetings onboard. Amount of room on the ship for extra upgrades, cabanas, spas etc that weren't always used - or used by so few was a shame. All in all, we wouldn't go on this ship again unless we were offered a good balcony room for an inexpensive price to a destination we haven't already been. Read Less
Sail Date June 2017
I feel this ship is too large for this itinerary. With the exception of service in specialty dining, overall service aboard Getaway compared to previous NCL experiences is lackluster. Our cabin steward was rather disappointing. The ... Read More
I feel this ship is too large for this itinerary. With the exception of service in specialty dining, overall service aboard Getaway compared to previous NCL experiences is lackluster. Our cabin steward was rather disappointing. The crosswords in the Library were the same as those we took on a cruise 18 months ago. I very much disliked that Getaway does not have a proper Promenade deck. The jogging track is like walking in tiny circles and you have to run the smoker's gauntlet if walking on Deck 8/Waterfront. No electrical outlets anywhere near the bed? Odd for a ship so new. Latitudes Platinum services felt a joke. Here's your coupons. Here's your champagne (not even on ice!). We have met our obligation. You can use the concierge, but we won't tell you how. The concierge office should contact everyone who is eligible for the services personally. We experienced multiple accounting issues with regard to using Latitudes dining vouchers vs. UDP; they need a better system to track these things. Read Less
Sail Date June 2017
We chose this cruise to see the Baltic area. We loved all the places we visited and all the excursions we took. We loved all the activities on the ship (even though we could never have attended even half of them). The Mojito tasting in ... Read More
We chose this cruise to see the Baltic area. We loved all the places we visited and all the excursions we took. We loved all the activities on the ship (even though we could never have attended even half of them). The Mojito tasting in the Sugarcane Lounge was so much fun and delicious! The dinners in the main dining rooms were so excellent that we felt no need to eat in any of the specialty restaurants. We especially enjoyed the staff and the service received in the Taste restaurant. Mary Ann, the wine steward, Ashwin, our waiter, Benjie, the head wine steward, and Platini, the assistant maitre d all treated us like we were beloved family! As a result of this we ate dinner at Taste almost the entire cruise! We did have a great time at the other restaurants (because the menu is the same - delicious) but the level of personal care and service was just a notch above at Taste! We loved our SPB tours to Berlin and St. Petersburg. Heather, our tour guide in Berlin, was phenomenal! So knowledgeable, personable and able to be flexible to change things up a little to give us the best tour possible even with the rain (which was drenching at times). Heather always gave us the decision if we wanted to brave the weather to walk around and see the sites or not (she did not mind getting a little soaked to show us the sites). Naturally, we all felt that we were there to see the sights and did what was necessary to stay as dry as possible. We enjoyed Berlin so much. Then we had Elena as our tour guide on our 2 days in St. Petersburg, who was also phenomenal Again so knowledgeable, personable and considerate of all of us. We saw so many amazing sites and felt that 2 days was definitely not enough. We enjoyed the itineraries of the tours, we loved the more manageable group size of the tours, as well as the price which was a tremendous value for what we received. But all of that would be only good if it wasn't for our phenomenal tour guides who really pushed our enjoyment over the top! We also loved the City Food and Bike tour we took in Tallinn. Christian, our guide was awesome and we really had an opportunity to learn and understand what it is like to eat and live in Tallinn. Such a great experience. Then we did Heather's Helsinki food tour in Helsinki and had such a great time. Heather is so wonderful and again we felt like we were spending the day with a beloved relative showing us inside their beloved city! The food was awesome but learning how it is to live in Helsinki as a regular person (not a tourist) was so exceptional! Our day in Stockholm was fun. We took an NCL tour to the Old Town, Ice Bar and the Vasa Museum. It was a good tour but unfortunately, we did not get away from the tourist areas to experience Stockholm like we did in the other cities. We did had an awesome traditional Swedish lunch and tried some delicious beers and even a moose burger (which was really good)! We ended our cruise with a day in Copenhagen where we took another food tour (as you can see food is our way of connecting with different people and cultures - we truly live to eat!) which was just as phenomenal as the other food tours. Gita, our tour guide was beyond phenomenal and again took us around her city like we were her beloved relatives! She was so knowledgeable and fun to be with. We were actually sad when our tour was over. We wanted to spend more time with her learning about life and the people of Copenhagen! All in all all the tours we took (that were not NCL tours) gave us such a warm and wanted feeling while we were on them and it wasn't an act - these people (Heather in Berlin, Elena in St. Petersburg, Christian in Tallinn, Heather in Helsinki, and Gita in Copenhagen) all gave us a piece of their hearts and showed off the beauty and wonder of their city! We will definitely be back! We also loved spending time on the ship but doing all these long day tours we did not get to experience as much as we would have liked. We still needed a vacation from our vacation. The staff on the ship we all awesome. Our cabin steward Marjan was exceptional. We had everything we needed without having to ask. He was there when we needed him but invisible when we didn't need him. Such a great time that we were sad to go home. But we will be back on a NCL cruise and specifically to the Baltic cities! Read Less
Sail Date June 2017
First the good--room was very generous for a non-suite, the specialty restaurants (Cagney's, The Bistro, and La Cucina) were as good, or almost as good, as on other cruises, and some of the musical acts were quite good. The house ... Read More
First the good--room was very generous for a non-suite, the specialty restaurants (Cagney's, The Bistro, and La Cucina) were as good, or almost as good, as on other cruises, and some of the musical acts were quite good. The house show, Million Dollar Boys, was truly outstanding; the performers were great musicians. Isabel Commandeur was an excellent, Broadway-quality singer, and the duet group Raegar was very good and very strong singers. The cruise director, Andre, was very entertaining and friendly. Lastly, embarkation and disembarkation were as good as any we have experienced on more than five prior cruises. Now the not as good. Overall, we were disappointed with the enthusiasm of the service, particularly in the main dining rooms. With one exception, the wait staff was perfunctory. On other cruise lines, they were very friendly and warm. Also, the staff was not good as setting or keeping appointments. We reserved our specialty dinners on-line before our trip, but when we got on board, they had no record of them. When we re-booked them, we did not get reminder notices of the dates and times, as we did on every other cruise line. Two of us tried to book massages at the same time, but were told that could not be done. So they booked separate times, but when the second person got to her appointment, she was told that it had been at the same time as the first person's! The spa staff said they tried to call her, but she was in her cabin and did not get a call. Also, the masseuse told her she should replace her prescription medications with aroma therapy. A cruise ship masseuse should not be giving medical advice. We were also disappointed with the variety of entertainment, particularly the lack of comedians. There was one magician who did some comedy, but that was it. This is very unusual for a cruise. It was particularly disappointing because NCL promoted its stand-alone comedy club, Headliners, and indicating there were comedy shows. Instead, the magician performed there once or twice, but that was the entirety of the comedy offerings the whole cruise. We are also very unhappy with NCL's refusal to stop barraging us every day with solicitations for future cruises. We have gotten emails from them every day for months, although we changed our subscription preferences two months ago and have emailed our supposed cruise consultant three times with no reply. This lack of responsiveness is absolutely astounding, and convinced us not to cruise with Norwegian again even before we set sail. Overall, for the amount of money we spent on this cruise, we expected more than good. Read Less
Sail Date June 2017
We just finished the Northern Capital cruise on the Getaway. The itinerary was fantastic and provided the chance to visit many cities I had not been to before. We traveled with a very large group and stayed in the Haven. We love the ... Read More
We just finished the Northern Capital cruise on the Getaway. The itinerary was fantastic and provided the chance to visit many cities I had not been to before. We traveled with a very large group and stayed in the Haven. We love the Haven. The notion of having the amenities of the entire ship, but the refuge of the Haven is a combination that is well worth the extra dollars in my opinion. The only negative feedback we have for the trip would be: 1. The Haven Concierge. We just felt that he was overworked. His partner wasn't very good and his English was an issue. Because of this situation, we felt the recommendations we received from him were normally the ones that required him to do nothing (or very little). More complex ideas we had were shot down and we were given reasons why it wasn't a good idea. Very weird. 2. We did the Ultimate Dining Package. However, we felt that we were having to sign checks at the end of every meal. One for the dinner itself (even if the check was for a total of $0.00 and one for the alcohol. In some cases, after our package ran out after four premium restaurants, we were signing 3 different checks each night. Silly. 3. We had to provide our key card for everything. Every water, every drink, every meal. We just didn't remember having to do that on the Epic four years ago when we sailed the Mediterranean. Maybe we did. We loved Helsinki and Stockholm. Both of those stops had shorter amounts of time in port, especially Helsinki. I wish they could find a way to steal a few hours from the Russian itinerary and give it to those two cities. The Million Dollar quartet was fantastic. The "Winelovers the Musical" dinner show was pathetic. Seriously, pathetic. Our kids loved the kids club, the rock wall, the water slides (when they were open which was not very often) and of course the ropes course. We really wish they would keep those things open more - especially on our two days at sea. The ropes course closed at 4pm on our day at sea. Sundown as 10pm. Read Less
Sail Date June 2017
I wish to express my deepest regret and warn all passengers NOT to take any of the ship's excursions, they are well over priced and not worth anything, there are always transport options when you dock and plenty of good excursions ... Read More
I wish to express my deepest regret and warn all passengers NOT to take any of the ship's excursions, they are well over priced and not worth anything, there are always transport options when you dock and plenty of good excursions when you get off the ship, such as the hop on hop off. The cabin was nice, towels were changed twice daily, the food was also good with variation of different restaurants without additional charge, the entertainment can improve as well, due to different cruises on the carnival which had a show every night and on the getaway it lacked variation. I also believe that entertainment should be provided without an additional charge in which the getaway had, the staff was friendly even though when I complained about the excursion in Sweden they did not seem to care, bottom line, the were more concerned about making a profit, My friend purchased the internet package and was very displeased that it was over charged and worked very slowly Read Less
Sail Date June 2017
SHIP AND CABIN DINING AND SERVICE WE HAVE FUNN AND ENJOY VERY MUTCH We are thiking to thake cruise every year and it will be with one of the royal caribean's ship. The service and the food was excllent. The shore ... Read More
SHIP AND CABIN DINING AND SERVICE WE HAVE FUNN AND ENJOY VERY MUTCH We are thiking to thake cruise every year and it will be with one of the royal caribean's ship. The service and the food was excllent. The shore excursiond was perfect. THE CABIN WHITH THE BALCONY WAS AMAZING/ The show during the day and nigh was also excellent. ALL THE SHOPS THE BAR AND COFFEE SHOP WERE GOOD THE DIAMOND DANCING ROOM WAS ENJOYABLE WE SPEND TIME IN THE CINEMMA THAT WAS WONDERFUL THE POOL AND PARC COFFEE WERE ALSO WONDERFUL WE TOOK THER SOMTHING TO EAT AND IT WAS VERY VERY TASTY ALL THE STAFF ARE SO GENTLE AND KINDLY AND WANT TO HELP AND SEVE US ALL DURING RHE DAY So that is the reason that we will cruising whith your company in the future. WE THANK YOU ALL THE STAFF IN THE ROOM IN THE DINING ROOM AND ALL AROUND THE SHIP Read Less
Sail Date May 2017
We went with another couple and enjoyed the ship overall. The stateroom was bigger than we have had before on other ships and bathroom a decent size. Service was good. Some very good entertainment. Some entertainment areas could have been ... Read More
We went with another couple and enjoyed the ship overall. The stateroom was bigger than we have had before on other ships and bathroom a decent size. Service was good. Some very good entertainment. Some entertainment areas could have been bigger for the number of passengers on the ship. Food was good but what happened to lobster night? Sometimes the interactive displays did not have the correct dinner menus posted. Enjoyed the ports especially St. Petersburg and Estonia. Gothenburg was not a good port- we got in late and it took awhile for ship to clear. They never announced the ship was cleared and did not know until we looked out the window and saw long lines of people waiting for buses. Figured these were the people who did not follow instructions to stay off the stairways until the all clear was announced so the non rule followers got in the front of the lines. Then the only was to get to town was to pay NCL $15 per person. Since we went into a cargo port NCL should have provided a free shuttle. Long lines/wait to get on buses so the visit to the city was short unless we wanted to miss our scheduled dinner and entertainment. The Internet on NCL was incredibly slow and often could not get on or were bounced off. If I had paid for it I would have been very upset as many minutes were wasted just trying to get on and then access mail or Facebook. Read Less
Sail Date May 2017
Nice ship. Itinerary was wonderful. The reason I took this cruise as well as a relatively newer ship. Cabin space small. My balcony was so small, I didn't bother going out there. It was hard to get into the chairs. Not worth ... Read More
Nice ship. Itinerary was wonderful. The reason I took this cruise as well as a relatively newer ship. Cabin space small. My balcony was so small, I didn't bother going out there. It was hard to get into the chairs. Not worth the money. Dining was good. Shows were good! I didn't like the redesigned casino. It was too broken up. Didn't like the fact the casino bar was not in the casino. I like the casino in one large space. I liked all the shows. Illusionary was very good. However, i don't understand why we need to have dinner there prior to the show. My dinner was rushed, I didn't like that. The other shows were very good as well. I wish however, there was a comedian onbard. I usually enjoy those shows and go to one every night. Overall I loved this cruise, primarily for the itinerary, St. Petersburg was the crown jewel of all the port stops. Read Less
Sail Date May 2017
We decided to do our first European cruise seeing the "Baltic Capitals" While the tours themselves were from Excellent to OK, it was the NCL Getaway where the biggest disappointment was. The Ship itself is very nice and BIG and ... Read More
We decided to do our first European cruise seeing the "Baltic Capitals" While the tours themselves were from Excellent to OK, it was the NCL Getaway where the biggest disappointment was. The Ship itself is very nice and BIG and my opinion it is too big. There was never enough seating for breakfast (no one eats outside when it is 55 F). The staff in the buffet area was not too quick on clearing away tables so people could sit down at a clean table. If you purchase the "Ultimate Beverage Package" be prepared to be disappointed. Once you had your card to the serving staff you might be lucky to get a second drink at dinner. One exception to this is the Ocean Blue. This is easily the best restaurant on the ship. The wait staff is outstanding and the food is excellent. The buffet is very nice, but as mentioned earlier it will take you some time to find a table. The cabins are nice and well cared for (better than some of the 5 star resort I have stayed at) the stewards are great! On board activities are typical, however this is the first cruise we have taken where you pay for some of the shows. They did have some very good entertainment in the lounge areas. Deal - No Deal was a big hit, and the Cruise Director and his staff do a great job keeping the guest entertained. Service for the most part is average. Since NCL requires you to pay a gratuity fee which is distributed amongst the staff, there is little incentive any more for staff to go the extra mile. Do get me wrong the service workers do their jobs (some better than others) but the extra incentive is gone now. The ports we visited were all outstanding. The shore excursions were excellent. Spend the extra and book the "Exclusive" tours as the groups are smaller and you really do see more of the sites. St. Petersburg will go down easily as the best port we have ever visited the guides for both the "Exclusive Imperial St. Petersburg and Exclusive Magnificent St. Petersburg are outstanding. Best of Berlin is really good for those who like history and for those of us who remember the Berlin Wall coming down. Medieval Tallinn gives you a perspective of how people lived in the medieval times and the wars that seem to be constant. The one tour we took seem to be a late addition to the pallet of tours was for Gothenburg Sweden. Loved the city, but the tour had very limited stops and zero time to shop or look around. Worsts part of the tours was mainly getting back on the ship. It never seemed they had enough security personal to man the x-ray machines as the same person screening the bags then stopped and searched the bags, and all bags had to go through the x-ray machines. I know they are trying their best to keep us all safe, but low staffing levels for the number of guests on this ship seemed to be a big issue. This was our first cruise with NCL, and probably the last. I don't mind paying money for the luxury that one has come to expect for Cruise Ships, I just think NCL is starting to get like the airlines (one fee after the other) Read Less
Sail Date May 2017
We spent two days in Copenhagen pre-cruise making use of the Copenhagen Card which proved good value. We were able to use this card to get the no. 25 bus from Norreport direct to the Terminal at Ocean Kaj. We arrived around 11.15 and were ... Read More
We spent two days in Copenhagen pre-cruise making use of the Copenhagen Card which proved good value. We were able to use this card to get the no. 25 bus from Norreport direct to the Terminal at Ocean Kaj. We arrived around 11.15 and were on board by 11.45 – very relaxed and well controlled all through. Norwegian Getaway is a large ship. This was our fifth NCL cruise, and tenth in total, and in hindsight our most enjoyable. We have sailed on Epic and found Getaway to be much better arranged. However many decks there may be on a cruise ship, most time will be spent on just four – in this case – 6,7 & 8 and 15. Our cabin was on deck 11 aft and it entailed plenty of walking to keep the weight down!! There are only two lift areas but with 8 available at each we never had any significant wait. Our preference is for the buffet rather than formal dining and Getaway has improved the food choice since our last NCL cruise. Good selections at all meals and much more seafood than previously. Because of the ethnic mix there were always Indian and Chinese selections available. Steaks and roast meats were delicious. Our only criticism would be that vegetables were usually significantly undercooked and sometimes hard. Entertainment was good, especially the formal shows Burn the Floor and the full-length Million Dollar Quartet. Howl at the Moon in Headliners was good fun. Guest singer Karl Loxley (ex. The Voice) and violinist Bernadett Nyari were enjoyable. Cruise Director Andre was the best CD we have had and was always prominent around the ship. Well done. We usually headed to the disco in Bliss to round off the evenings, although we were probably at least twice the age of most others there! The crew were helpful and friendly as usual on NCL and the Captain and officers were visible around the ship with the former available for a Q&A session that was interesting. The sheer scale of provisions needed for a ship of that size is mind-blowing!! Bar service was good and the included drinks package very welcome. Our inside cabin was more than adequate. Our steward was efficient and friendly and we were able to get our cases under the bed so space was well used. The bathroom layout was good. Leaving the tv on the webcam overnight meant we woke up to the view ahead. The tv is also interactive for checking stateroom accounts and booking activities, avoiding the queues at reception We were on board to appreciate the Baltic ports visited and had no reservations on that score. Leaving the ship at each port was efficient with little delay, except on Day 1 in St Petersburg when immigration took a long time with visa and passport checks. On Day 2 the delay was minimal. Every port had maps available as we left the ship. Warnemunde was interesting and geared for German tourists – we couldn’t face the long trip to Berlin. Tallinn was such a gem of medieval charm and an easy walk from the port. Well worth the visit. For St Petersburg we used TJ Travel and had a brilliant guide, Irina, and all worked well. There were only 11 of us in the bus and we were speeded around from one site to another. Our guide even pointed out the pickpockets lurking at several of the tourist spots who seemed to be operating openly with no police around at all. One of our party still had a phone taken but maybe it was an old model as they laughed as they returned it to him when he noticed. Beware! The sheer opulence of the royal palaces was the feature of St P. and the specific visit to the Faberge Museum was fascinating. For Helsinki and Gothenburg we reluctantly used the NCL shuttle ($15 pp) but were satisfied that it gave us flexibility to do our own thing in each port. Gothenburg particularly had no facilities to do otherwise. Both are interesting but not spectacular,cities Dis-embarcation was the easiest ever and again we used the no.25 bus to travel back to the city. It was a very enjoyable break. Read Less
Sail Date May 2017
The Ship The ship itself is incredibly pretty and well laid out. There was plenty of open deck space and it was never crowded. Becuase this was a cold cruise the pool was heated. The adults-only zone was dead most of the time because ... Read More
The Ship The ship itself is incredibly pretty and well laid out. There was plenty of open deck space and it was never crowded. Becuase this was a cold cruise the pool was heated. The adults-only zone was dead most of the time because it really is not suited to the weather. It felt like a huge waste of space for this cruise. The Bars were nice and we loved the waterfront. The only bar that we didn't enjoy was the Fat Cats lounge which was an odd space just seemed very temporary with no real theme. I also personally didn't like the Atrium been the main entertainment area. It became very crowded and noisy. It didn't feel at all like an atrium and was just odd. It's a large space but because it has no tiered seating there is very few spaced to get a good view and thus became very crowded with people trying to see what's going on. We loved the Irish Bar, the Bliss Lounge and the Mojito bar. Margaritaville was a waste of space. We didn't see one person ever dining in there. Whether it was because of the charge or just because it was too cold to dine outside. The buffet flowed well and we never had an issue getting a table. We didn't dine in Taste of Savour but like the Tropicana room with the live entertainment while you dine. Our Cabin We had a Mini Suite cabin which was nice. The size was merely a standard balcony room on most cruise lines but the bathroom was very large with a double basin sink and shower with jets. We loved the room, it was very comfortable. Our cabin steward was very lax with the cleaning and was very rude to us when we asked for an extra blanket claiming that it was one blanket per stateroom. We eventually did get a blanket. He didn't clean our mirrors or any surfaces once in the duration of the cruise. We also requested for the minibar to be emptied and he refused. My sister also requested and confirmed with NCL in advance that a kettle would be in her room to warm bottles but once onboard they refused to provide her with a kettle. Food Food onboard was outstanding. Is is the best buffet food we have ever had on a cruise line. The main dining toom was also very good and there was never a wait to be seated. Highlights where Cagney's Steakhouse and Moderno who are well worth the extra cost. Service Service in the buffets and restaurants was also outstanding. The crew were some of the most friendly and professional we have encountered. Service at the main desk was lacking. There was always a large line waiting and the staff were not very helpful and generally rude. Entertainment Overall the entertainment was good. While the two mains shows didn't appeal to us, the cast was fantastic and was still enjoyable to watch. Wine Lovers: The Musical looked awful from the preview so we decided the skip. Other entrainment was fantastic with plenty of quizzes, activities and live music throughout the day and night. Ports The ports were great. The only issue was Gothermberg which was a complete farce getting off. Because it was a working port, all guests had to get the free shuttle to the port entrance. NCL also offered paid shuttles to the town. We docked 3 hours late and getting off the ship was a complete mess. There were no organisation, not lines for the shuttles, no one knew what was going on with people just pushing and shoving in complete chaos. We ended up missing Gothenburg because we had a reservation at 6 pm and by the time we were able to get a shuttle bus was nearly 3 pm. It put a very sour note on the cruise. Overall we loved the cruise and NCL. While I think the ship was the wrong ship for the weather of the Baltic with a lot of spaces outside, we had a fantastic time. Read Less
Sail Date May 2017
Embarkation in Copenhagen was the easiest I have ever done in any country. Everyone working that day was friendly, efficient and fantastic. We were on the boat before 12pm, which was surprising. Boat overall was very clean, and upon ... Read More
Embarkation in Copenhagen was the easiest I have ever done in any country. Everyone working that day was friendly, efficient and fantastic. We were on the boat before 12pm, which was surprising. Boat overall was very clean, and upon boarding the boat, we went to O'Sheehan's for lunch. O'Sheehan's was OK-- the food quality was decent, but the table side service was the one area of the ship that I think could have been improved. Our room was ready about 1:30pm. We did the upgrade for a mid-ship mini-suite from mid-ship balcony and it was totally worth it. The only difference is the bathroom, but it was a massive difference, and made it much easier to get ready to go in the morning. We only dined in complimentary spaces, which were great. The Garden Cafe was clean and well-managed, with super friendly staff and food was good. Taste and Savor were both excellent, with great service and food consistency (try the beef papperdelle if it is on a menu-- the sauce was outstanding). After our St. Petersburg stop, the ship even added Balticka beers number 7 & 8 was a delicious addition, but only available in the pool bar and O'Sheehan's. Sweet Beats band had a fantastic singer, and we saw them a number of times throughout the cruise and once in Tropicana dining room. Andre and Lorena both did a great job getting out to meet guests, get feedback and really tried to engage cruisers outside of events, which was a nice touch.They were both pleasant and you could tell they were genuinely passionate about their jobs. We did purchase the Thermal Spa package. Do it if you're thinking about it!! It was such a great way to unwind, and have peace and quiet. Truly an oasis of calm. We did not book any shore excursions with NCL-- but here's what we did in each port. Warnemude/Rostock were wonderful. Took the train into Rostock (easily walkable), and then back to Warnemunde. Eat the fish and chips while you're there! Tallinn-- super easy. There were plenty of taxis and two companies of hop-on/off to use. We saw plenty of both, but we ended up going with City Site Seeing. They were absolutely fine, and it seemed to be an equal amount of buses for each. St. Petersburg- we went with TJ Tours. I can't say enough great stuff about them. Our guide was Dasha, and I could not be happier. She and our driver, Nickolai, truly made our experience. Please message me if you would like more details. I didn't rate it below as an excursion, but the daily published that Helsinki would have no transportation available and that NCL would provide buses for $15pp/roundtrip. Do not do this in this port if you are planning to do the hop-on/hop-off, as both are right outside of the ship waiting. Book the Red Buses in this city, as City Siteseeing, as they were not prepared for the amount of people that this ship brings in. We saw 4 Red Buses to every 1 City bus. Gothenburg was a nightmare. The city and port were both not prepared to handle this boat. We were docked in a cargo port that you were not allowed to walk out of, so the port was providing comp transport to gates or you could pay the $15 again to ride the NCL bus. We didn't trust NCL because of Helsinki, so we opted for the comp shuttle and figured there would be cabs. First, the port only had a Sprinter van there, which shows they were unprepared, so we waited about 30 minutes to get to the port gates. We were told it would be about $20 to get to town in a cab. It was $40 going there (not too bad), but almost $100 coming back because our driver had no idea where the dock was, as it was the first time that anyone had been docked there. There wasn't much to see or do, and it was an expensive disappointment. The city really didn't do a great job communicating any information to cabs and mass transit in general, and since it was their largest cruise ship docking ever, you would think they would want to go out of their way to win back business for the city. Disembarkation was the easiest I have ever seen as well. Copenhagen has there stuff together! Overall, I would absolutely cruise with NCL again. Read Less
Sail Date May 2017
We chose this cruise because of the timing and the ports of call. I feel like Royal Caribbean was trying to nickel and dime us to death. You had to pay for a bottle of water! On other cruise lines that I've been on recently (Viking ... Read More
We chose this cruise because of the timing and the ports of call. I feel like Royal Caribbean was trying to nickel and dime us to death. You had to pay for a bottle of water! On other cruise lines that I've been on recently (Viking and Oceania) they went out of their way to offer you complimentary water bottles as you exited the ship on excursions. Other cost cutting items, no shampoo or conditioner in the shower, in the Windjammer when you got your silverware there weren't any spoons, you had to go get a spoon at a different location. Courtesy shuttles into town you have to pay for (complimentary on Oceania). The ship was in need of some maintenance and repair. I saw areas of rust on the ship. The mirror in my bathroom had some damage on the edges. I noted the smell of sewage while walking down some of the hallways. Read Less
Sail Date May 2017
This was our first important Cruise, this is what we thought anyway, and it did not fulfill our expectations. Firstly it was for us to much time of navigation and little time to explore the port cities. In other words, the Shore Excursions ... Read More
This was our first important Cruise, this is what we thought anyway, and it did not fulfill our expectations. Firstly it was for us to much time of navigation and little time to explore the port cities. In other words, the Shore Excursions were two short, besides that the ones we made in Stockholm, Tallin and Saint Petersburg left very much to be desired. Mainly they were too short and the Tour Guides showed poor qualification and interest. Other than that, we found the Serenade of the Sea is very comfortable, well decorated and clean. The cabin has a good size and the service was good. In general the entire service onboard was excellent. Dining was fo us more than enough and well cooked. As previously mentioned on this survey the Ports and Shore excursions were for us insufficient. After traveling in the past 20 years all over the World this Crise was for us a test and we have learned from it. Read Less
Sail Date May 2017
We chose this cruise for its ports of call, which did not disappoint us. The ship is a little dated, and probably in need of an update, but it was more about the destination. The cabin was fine, the windjammer cafe so very under resourced- ... Read More
We chose this cruise for its ports of call, which did not disappoint us. The ship is a little dated, and probably in need of an update, but it was more about the destination. The cabin was fine, the windjammer cafe so very under resourced- because of the cooler weather- most people stayed indoors- and with less room to make way for the fancier restaurants, (more revenue making exercise?)getting a table was a nightmare, very stressful event every morning, and they seemed to run out of basic items- no bananas for breakfast? the queues for tea and coffee just so unnecessary. we were a group of 4 and decided to go to the main restaurant for other meals- but there was always a queue there too, except for our dinner. All the staff were pleasant, as was the standard of food. However the windows were so dirty, a big disappointment. Read Less
Sail Date May 2017
We chose this cruise for the itinerary. Serenade is a nice ship, the cabins are a little tired but well maintained. Dining was good, we chose anytime dining and switched between sharing a table and having a table for two. The quality ... Read More
We chose this cruise for the itinerary. Serenade is a nice ship, the cabins are a little tired but well maintained. Dining was good, we chose anytime dining and switched between sharing a table and having a table for two. The quality of the food and the service in the main dining room was varied and very good quality. We didn't feel the need to seek the speciality dining. The entertainment was varied, we only found one show, not to our liking. The guitar, vocalist in the onboard pub was great, we went down every night and really looked forward to that each evening. There was a huge range of activities we could participate in if we wanted to on any day. Service in the stateroom and restaurants was faultless. We tend not to use the ship's excursions but found that we had to in Russia, because of the visa limitations. The shore excursions were well organised and provided great variety, those we took were value for money when you consider that a Russian Visa is $270 AU each not to mention the process to get it organised. Embarkation and disembarkation were not too bad, not the most streamlined we've seen, but all in all not bad. All ports were easy to access, no tenders needed. We have so many places still to see that we may not get back here again, but we are glad we got here once. St Petersburg was stunning, but each port had something unique and worth visiting. Read Less
Sail Date May 2017
We choose this cruise for the length of trip and extra ports visited. Most Scandinavia cruises were only 7 days. However it was only available at beginning of May which turned to to be a bit too cold so didn't enjoy as much. In ... Read More
We choose this cruise for the length of trip and extra ports visited. Most Scandinavia cruises were only 7 days. However it was only available at beginning of May which turned to to be a bit too cold so didn't enjoy as much. In general the ship and cabin was clean and well keep and the staff were pleasant and helpful. Embarking and disembarking was well organized and smooth. The food quality at main dinning room and cafeteria were okay and average with a few good exception. The Food service lineups were not excessive but still time consuming at peak time. We had a dinner plan and dined in Giovanni's Table and Chops Grille. Both offered slightly better quality and better cut of meats (some available in main dining as options). The port order could be better aligned to provide a larger and more flexible window for excursions. We did most of our excursions with hop-on hop-off buses which are easily accessible from the docks. Because of port time, were not confident to spend time at many stops. Read Less
Sail Date May 2017

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