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2 Copenhagen to Baltic Sea Princess Emerald Princess Cruise Reviews

My family and I were very disappointed at the quality of Princess cruises. There was not a single thing that didn't go wrong during the cruise. Our toilet broke (we waited for someone to come fix it for over an hour), the guest ... Read More
My family and I were very disappointed at the quality of Princess cruises. There was not a single thing that didn't go wrong during the cruise. Our toilet broke (we waited for someone to come fix it for over an hour), the guest services desk was unhelpful and rude, terrible shows, and I even found several pieces of hair that were not mine on my pillow!!! As for the food- the Crown Grill was a better dining option but there is a surcharge. Lamb rack was delicious! Also heard good things about Sabatini's. However, the regular buffet, Michelangelo, and Botticelli dining rooms (anything that is free) provided bad service and even worse food. I am not a snob when it comes to traveling but if I've paid a decent amount on a cruise I would expect staff members to put a bit more effort in ensuring customer satisfaction. Also, you can expect to be constantly pestered to buy spa packages and drinks. I really do not recommend this cruise ship at all. Read Less
Sail Date May 2012
I booked the cruise room almost a year ago. My room is next to my parents room. When I check in, they told me my room has be change to other Deck. How can they change my room without let me know??? My kid was travel with me. It is very ... Read More
I booked the cruise room almost a year ago. My room is next to my parents room. When I check in, they told me my room has be change to other Deck. How can they change my room without let me know??? My kid was travel with me. It is very inconvenience for us. Cause they change my room, so I need to go up and down many times everyday to my parent's room. My room should be on Deck 12 and they move me to Deck 8. And they can't change back cause other people took that room already! We check in at 14:00 with 3 luggage. I only got one around 17:50. So we need to wear jeans to the dinning room. After dinner, there still one missing. I went down and found they put my luggage in the lobby. They lost my tag so I need to take it back to my room by myself. When I book the cruise, I said we don't want share table with others. But they put us with other people. And the reception told us, no more tables. If you don't like, go eat in some other restaurant! The room service line always busy, the buffet area is always hard to find seat, waiter always talk to each other, they always serve you without smile. The food is not good, the soup always too salty. I booked a SPA for my parents. But the reception told them there is no reservation made for them. The attitude is very bad. After 10-15 mins. The manager came in and checks again. She found their reservation and the manager said they need to pay more for get the service. The package I booked is $279 and they ask my parents pay $399! My kid was sick at last night. Cause they collect all the luggage already so my dad went down to ask the nurse see if they have medicine for the kids or not. The nurse said, paid $130 first then I'll answer your question. Again, very bad attitude! We took Celebrity Cruise before. Their service, room, food and show is much much better then Princess! We paid more than $3000/person. And this is what we got. We will never take Princess again! Read Less
Sail Date May 2011
Emerald Princess Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 4.5 3.8
Entertainment 4.0 3.5
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.9
Family 4.0 3.9
Shore Excursion 5.0 3.7
Enrichment 4.0 3.4
Service 4.0 4.2
Value For Money 4.5 3.8
Rates 4.0 4.0

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