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5 Ponant Venice Cruise Reviews

This APT tour from June 14-30 on the new Le Lyrial French ship with city stays in Venice & Istanbul was a disaster from beginning to end. At $2000/day for my wife and me, the trip was plagued by one issue after another. The Venice City ... Read More
This APT tour from June 14-30 on the new Le Lyrial French ship with city stays in Venice & Istanbul was a disaster from beginning to end. At $2000/day for my wife and me, the trip was plagued by one issue after another. The Venice City stay was poor value. Three ports, Korcula, Otranto & Mytilini were cut due to time moored at a Trogir ship yard to repair damage caused by a collision with the Split Wharf and then a refusal by the port authority in Otranto to allow tendering to shore in choppy but not insurmountable conditions. This was then exacerbated by a fouled anchor which prevented the ship calling into Corfu as a belated alternative to Otranto. There were other issues such as an exceedingly poor attitude , organisational inefficiency and unresponsiveness by the APT Cruise Director over much of the early part of the holiday. It was generally felt that this trip was well below previous experience with APT and certainly not worth the $2000/day cost per couple to most of the passengers. It failed in almost all respects to live up to what was promised in the glossy APT brochure and other material which promoted the expectation that smaller ships can dock at more wharfs and visit attractive smaller places and enable ready access to and from the ship instead of having to line up for the tender to shore. Although the ship and cabins were lovely, the cuisine and beverages were no better than what we've experienced on Holland America and inferior to that on a Hurtigruten cruise down the coast of Norway. In summary, it's such a pity that this trip fell way short in almost all respects from everybody's expectations and prior experience and no doubt all passengers are awaiting a more formal and satisfactory response from APT than the paltry $500/cabin credit that's been offered to date. Read Less
Sail Date June 2016
On its website the company promotes this ship in a manner which is quite misleading and leaves one very disappointed. In particular: “The Art of cruising A la Francaise”, “exquisite dining with French cuisine” “our gourmet ... Read More
On its website the company promotes this ship in a manner which is quite misleading and leaves one very disappointed. In particular: “The Art of cruising A la Francaise”, “exquisite dining with French cuisine” “our gourmet cuisine is worthy of top fine dining restaurants “, “French chic and elegance” “Crew members, all versed in elegant discretion” “fully bilingual service on board”, Well, the truth is quite different. Excepted for a handful of French officers, rarely seen about, and the small number of French bartenders, the majority of the crew was Asian. There is absolutely nothing wrong with that, except in that this lot, whilst very nice and friendly, where mostly poorly trained, disorganised, but worse of all spoke little English or French. And yes they were discreet, but only because communication was difficult. There was a little or poor supervision of the staff in the dining rooms. Some of the food was delicious, but mostly hit and miss, and often very disappointing. No comparison to fine dining restaurants. The ship was beautiful, but a number of passengers were complaining as they were sleeping on convertible sofa beds, as their cabin was actually the living room component of a suite transformed into a cabin. The entertainment was second rate.   Read Less
Sail Date June 2014
The week got off to an inauspicious start. The instructions sent by Ponant for passengers arriving in their own car at the port of Venice turned out to be misleading and the cause of frustration and delay. Our spirits picked up when we ... Read More
The week got off to an inauspicious start. The instructions sent by Ponant for passengers arriving in their own car at the port of Venice turned out to be misleading and the cause of frustration and delay. Our spirits picked up when we were shown to our cabin (deluxe suite) which was comfortable and very adequate for a week long cruise. Any euphoria was soon dispelled the first night at dinner. We were told we could only sit with other groups throughout the cruise. On expressing surprise, the dining manage told us "Don't blame me, blame the ship's designers". The food offered was, at best, bland and, at worst, barely edible. It was suggested we might like to move to the buffet restaurant, where we offered cold rib of beef. When I asked that same evening if we could disembark and leave the cruise at the next port of call, our concerns began to be taken seriously. In fact, we were well looked after for the rest of the voyage, including being offered a table for two every meal time. Unfortunately, the food remained mediocre and uninspiring. Perhaps our expectations of the cuisine on a French ship were too high. There was a very large Tauck contingent on the cruise. Every evening they completely took over the bar prior to dinner; it was suggested that "we might like to take our cocktails in our cabin". We felt we were on a Tauck cruise. The little enjoyment we got from the cruise was due to the very friendly and helpful dining and bar staff.......and gorgeous weather during the whole week. Read Less
Sail Date September 2012
We have just undertaken a cruise on L'Austral from Venice to Croatia and back to Venice. We were very excited to go on such a brand new ship. We stayed in a normal cabin while our friends booked the owner's suite. Hopefully they ... Read More
We have just undertaken a cruise on L'Austral from Venice to Croatia and back to Venice. We were very excited to go on such a brand new ship. We stayed in a normal cabin while our friends booked the owner's suite. Hopefully they will write their review but they spent many hours talking to the hotel manager about things that were unacceptable. For me the outstanding point was that it was like walking into an old age home! There were no children or anyone under 50 years of age. I would recommend anyone younger to check first what the composition of the cruise passengers is like. The cabins are very small and the double bed occupies most of the room. Our room had only a shower and no bath. Service levels in general were not great. While the food was generally very good the service in the main dining room was shocking. The few waiters could not cope and we waited very long for our food. We eventually booked dinner in the buffet restaurant on deck 6 to avoid the long waiting. The 2 nights that there were cocktail functions before dinner with the captain and then dinner for everyone in the same restaurant were chaos. Also the Tauck group seemed to get preferential bookings at dinner and special functions where bars were closed for their functions. I found that totally unacceptable as I was a fully paying passenger! Croatia is beautiful but my impression was that the excursions off the boat were very expensive. We took one cycling excursion near Dubrovnik which cost Euro 75 per person and which was certainly not worth that amount. We ended up renting cars on our own in the other locations and definitely saved money doing that. All in all for me the cruise did not live up to the expectations created the brochure and I probably will not go on another Ponant cruise. Read Less
Sail Date June 2011
We were disappointed in our cruise from Venice along the Croatian coast This brand new ship was elegant and comfortable though not without its design faults. This ship would suit people who speak french. The announcements were all made in ... Read More
We were disappointed in our cruise from Venice along the Croatian coast This brand new ship was elegant and comfortable though not without its design faults. This ship would suit people who speak french. The announcements were all made in French first and then when English was spoken you had to listen very carefully to understand their accents. It felt as though for every 5 minutes of french spoken only 1 minute of English was spoken during the announcements. There was a large group of TAUCK travellers (+- 130) and a group of French (60+). The ship accommodates 260 passengers. These groups enjoyed "Happy Hour" and cocktail parties that excluded the other passengers. I found the food very bland. The "Welcome" and "Farewell" dinners were both on nights that the ship was in port. The casino remained closed as we were never far away enough from the coast for it to open. There were no children and there was no happy holiday vibe I have experienced on other cruises. The dining area outside the buffet restaurant was always covered with water from the pool as the slope was incorrect (design error) and we could not sit there. The railing around the other outside seating area was not see trough and when sitting down we enjoyed no view of the sea at all. The large bed in the cabin took up most of the space and the cabin would have felt cramped if we had not had a very nice balcony. The itinerary was fabulous and the ports were all very enjoyable.Embarkation was great as we were greeted with umbrellas on the gang way and offered warm towels to wipe our hands. Disembarkation was also fine. Read Less
Sail Date June 2011
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