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2 Ponant Venice Cruise Reviews

We chose this ship as it was small and seemed an ideal way to visit Croatia. Previous reviews were worrying with comments about smoking on board but this was not a huge problem. The French do smoke out on the decks but not inside. The pomp ... Read More
We chose this ship as it was small and seemed an ideal way to visit Croatia. Previous reviews were worrying with comments about smoking on board but this was not a huge problem. The French do smoke out on the decks but not inside. The pomp and ceremony didnt appeal on boarding but it went smoothly. The cabin on deck 4 was fine. Quite compact but a lovely shower with plenty Hermes toiletries replenished daily. Excellent service of the cabin. Nice balcony, comfy bed and very smooth sailing every day for 8 days. There was a single chair and an ottoman if you wanted room service. We used this once, it was ok. The times to eat were quite rigid and we did see crew clearing the food away at the buffet right on deadlines! The bars were fine, lovely crew, drinks and nibbles ok. The cocktail party was a joke. No cocktails in sight just champagne or water. No cocktail food as such, a couple of cooked carrot balls and dried olive inedible pastry. Which brings me to the food. french, we thought it would be a highlight.... breakfast on level 2 was great. Couldnt ask for more, fruit, pastries( they were cold and tired and needed to be reheated) On level 6 it was a buffet free for all. Food difficult to reach and at several stations. Lunch was the same and dinner on level 6. We ate maily on 2, al la carte. Food was plain, steak inedible, vegetables, boiled, reheated, deserts teasteless often. Wine was ok. The food was presented well but the taste was a total let down. As for Croatia. If you dont like smoking beware. Montenegro smoking inside cafes etc. people quite friendly, time ashore was enough. The day in Split, walking to the old town was terrible via a chaotic port. Dubrovnik, lovely. We found the crew very friendly and helpful. Most were French, rest were from USA, Uk, Australia. Would we cruise again? No. Mention must also be made of the very poor Ponant online site. We received photocopied docements a weeks before departure with no instructions on how to find the ship in Venice. It leaves from San Basilio. A vaporretto 5.1 will take you there. We found this out ourselves. Ponant offered no information at all in this regard. Entertainment was a small group of excellent dancers each night. We did our own excursions not with a group. Disembarkation was fine Read Less
Sail Date August 2018
Our cruise on the Le Lyrial was quite enjoyable with great food and wine. The Asian crew made sure you had everything that you wanted without a fuss to make sure that you enjoyed your time on board. Saying this I have to say that ... Read More
Our cruise on the Le Lyrial was quite enjoyable with great food and wine. The Asian crew made sure you had everything that you wanted without a fuss to make sure that you enjoyed your time on board. Saying this I have to say that the Cruise Director, Guest Relation Manager and Shorex Manager were extremely rude young women who would only speak to you if you were french. One of these women was not going to listen to me until I said (are you gong to listen to my complaint - twice). There was no organisation for tours going ashore and one day the Shorex Manager was yelling at people asking where to go to meet the tour guide. Meals at dinner in the Le Celeste was very rushed. Entre plate taken and one swoop next dish placed in front of you at the same for the next course. Ponant is having four new ships delivered in the next two years and that means more english speaking people therefore Ponant needs to have all French staff except other languages. Read Less
Sail Date May 2017
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