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4 Ponant Transpacific Cruise Reviews

We sailed from Hawaii to japan 15 days approx. 65 passengers . This Cruise which is about 15th was one of the best . Great Food Great service (with exception to the Butler bad) Fantastic mix of travellers We had 4 days of ... Read More
We sailed from Hawaii to japan 15 days approx. 65 passengers . This Cruise which is about 15th was one of the best . Great Food Great service (with exception to the Butler bad) Fantastic mix of travellers We had 4 days of rough sea's but no one really bothered .I was cruising alone and met a fantastic group of people which we met each day for lunch and Dinner with Cocktails in the Lounge pre dinner .The Crew were fantastic friendly. I had a Butler servicing my suite on Deck 6 he was the only disappointment (you would have thought he had paid to be aboard unfortunately very arrogant.. This was April 2nd.Some of the People I met are all catching up for a Cruise from Boston to Cancun on Le Champlain cant wait ... I highly recommend Ponant from this experience it is a definite cut above large Cruise lines Read Less
Sail Date April 2019
We chose this cruise because it went to Pitcairn Island and Easter Island from Papeete. We then stayed on for a further 6 days and cruised to Chile. Embarkation at Papeete was shambolic as the Paul Gaugain was also boarding at the same ... Read More
We chose this cruise because it went to Pitcairn Island and Easter Island from Papeete. We then stayed on for a further 6 days and cruised to Chile. Embarkation at Papeete was shambolic as the Paul Gaugain was also boarding at the same time. It appeared that no one from Ponant was present to advise us what we were to do and we were all walking around like sheep. At the disembarkation end it was even worse as we were told there would be taxis once we got out of the terminal and of course there were none, nor did the taxis even come there, so we had to arrange very expensive private transfers after waiting more than an hour for a fabled taxi. Once on board, our cabin was what we expected. It was very clean and our room steward was excellent. The turnaround for laundry, which was free for us as past passengers, was brilliant. Service in the dining room was inconsistent. Sometimes it was good and sometimes not. The service on any gala night seemed to favour those tables which had officers, which seemed to only host French passengers. That said, the wait staff we had were always happy and helpful. The standard of the entertainment is consistently good and the shows are always a highlight. Kamel, the Cruise Director is a huge asset for Ponant. The food is the biggest let down on this ship. In advance of this cruise we were required to produce significant medical evidence of our ability to travel for the last 6 days. From that I would have thought that both I, and my doctor, had made my gluten intolerance very clear. Apparently not. The choice of gluten free food is beyond poor. I raised this at the first opportunity with the head waiter, who then raised it with a very indignant head chef, who effectively dismissed my complaints. To be given a broken piece of toast for breakfast is an absolute insult, given how much this cruise cost. There were no gluten free pastries, not even rice biscuits for the cheese. The room service menu was even more limited. It is not often that I can go on a 3 week holiday, on what sets itself up as a French culinary gastronomy cruise and lose weight, but it happened. The quality of the included wine was very hit and miss. It was all French. Some was acceptable and others were very, very ordinary. The cocktails however were fabulous. The port calls were a bit of a problem, but mainly due to the water conditions. Our captain did a great job to get us to Pitcairn. In other reviews, non French passengers have made the complaint that there appears to be favouritism shown to French passengers and a sense of entitlement. We saw this too. I don't know how many times I was literally pushed out of the way by a person thinking that they had a better right than I did to be in that position in an ordered queue. We had very few landings on this cruise and for our special lunch and performance on Easter Island the French speaking passengers arrived significantly before the English speaking ones and took up the very best positions. We found it so hard to find a spot together so far from the action that it was not worth even bothering to get involved in the show. With so many non French traveling on Ponant this really needs to be addressed. We really did feel like we were getting second best treatment. Overall, if this had been my first cruise with Ponant I would be in no hurry to do another. We have been on two other cruises ( the Kimberley and from New Zealand to Sydney) and they were excellent. Read Less
Sail Date October 2018
Have just returned from a cruise on Le Soleal from Tahiti to Easter Island. We chose this cruise as it visited remote islands, particularly the difficult to access Pitcairn Island. Having seen some quite negative reviews from Australians ... Read More
Have just returned from a cruise on Le Soleal from Tahiti to Easter Island. We chose this cruise as it visited remote islands, particularly the difficult to access Pitcairn Island. Having seen some quite negative reviews from Australians on this site about this cruiseline I was a bit concerned before we left. Having travelled on a few cruise lines I found Ponant friendly, professional, staff catered well to non French speaking passengers and the food and service were excellent. There was a balance of fun, comfort and adventure. The Captain was frequently accessible and the cruise director one of the best. The cabins were comfortable and always clean. With such difficult to access islands it was sometimes unclear whether we would be able to land until the last minute, but we were always kept informed by the Captain about the conditions. So some flexibility is needed when undertaking this type of cruise but it all adds up to an unforgettable holiday. Read Less
Sail Date October 2016
i worked 40 y ago as a motorman on a ship. so for me this trip was a good review of the feeling on sea. this region "kamtschatka" was a dream a long time ago and that was the oportunity. Excellent ship ... Read More
i worked 40 y ago as a motorman on a ship. so for me this trip was a good review of the feeling on sea. this region "kamtschatka" was a dream a long time ago and that was the oportunity. Excellent ship "L'Austral". excellent service and genious guides. Very special was the viewing of the aurora borialis right the first night on board. We saw orkas, humpbukwhales, seals and many many birds as the stellersche eagle. sorry not to see the bear a step closer than 400m. securitiy reason. Also the encounter with the tuschtschuken at tymlat was very emotionaly. We appriciate this trip very much. We have bukt for the next trip to the french polinesiens island. next Oktobre 2017. Read Less
Sail Date September 2016
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